Page 1: Online Manual
PRO-10S series Online Manual Read Me First Useful Functions Available on the Machine Overview of the Printer Printing Troubleshooting English...
Page 2: Table Of Contents
Troubleshooting Canon Inkjet Cloud Printing Center........
Page 3 Main Components and Basic Operations........86 Main Components.
Page 4 When Printing Becomes Faint or Colors Are Incorrect........143 Maintenance Procedure.
Page 5 Canon IJ Network Tool Menus........
Page 6 Opening the Canon IJ Printer Utility........
Page 7 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List..... . . 318 Before Installing the Printer Driver.
Page 8 Cannot Print to End of Job............365 No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks.
Page 9 1006..............417 1062.
Page 10 1855..............451 1856.
Page 11 6930..............485 6931.
Page 12: Read Me First
In addition, Canon may suspend or stop the disclosure of this guide due to unavoidable reasons. Canon shall not be liable for any damage suffered by customers as a result of changes in or deletion of information in this guide, or suspension/stoppage of disclosure of this guide.
Page 13: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 14: Trademarks And Licenses
• Photo Rag is a trademark of Hahnemühle FineArt GmbH. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. Note • The formal name of Windows Vista is Microsoft Windows Vista operating system.
Page 15 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 16 their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
Page 17 goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages. 9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License.
Page 18: Search Tips
Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper" Search Tips You can search for target pages by entering keywords in the search window. Note •...
Page 19 Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage"...
Page 20: Notes On Operation Explanations
Notes on Operation Explanations In this guide, most of the operations are described based on the windows displayed when OS X Mavericks v10.9 is used.
Page 21: Useful Functions Available On The Machine
Useful Functions Available on the Machine Print Photos Easily Using My Image Garden Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and Beautifully Download a Variety of Content Materials Print Items with Easy-PhotoPrint+ (Web Application) Connection Methods Available on the Printer Print Professional Photos Using Print Studio Pro Using PIXMA Cloud Link Printing from AirPrint Compliant Device...
Page 22: Print Photos Easily Using My Image Garden
Print Photos Easily Using My Image Garden Organize Images Easily In My Image Garden, you can register the names of people and events to photos. You can organize photos easily as you can display them not only by folder but also by calendar, event, and person.
Page 23 Place Photos Automatically Delightful items are created easily as the selected photos are placed automatically according to the theme. Other Various Functions My Image Garden has many other useful functions. Refer to "What You Can Do with My Image Garden" for details.
Page 24: Create And Print Personalized Disc Labels (Cd/Dvd/Bd) Easily And Beautifully
Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and Beautifully Create Items with Applications and Print Them Use My Image Garden to combine your favorite photos with preset themes to create and print personalized disc labels. Refer to "Printing Disc Labels (CD/DVD/BD)" for details.
Page 25: Download A Variety Of Content Materials
PREMIUM Contents can be downloaded easily via My Image Garden. Downloaded PREMIUM Contents can be printed directly with My Image Garden. To download PREMIUM Contents, make sure that genuine Canon ink tanks/ink cartridges are installed for all colors on a supported printer.
Page 26: Print Items With Easy-Photoprint+ (Web Application)
Print Items with Easy-PhotoPrint+ (Web Application) You can easily create and print personalized items such as calendars and collages, anytime and anywhere, by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet. By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble of installation.
Page 27: Connection Methods Available On The Printer
Connection Methods Available on the Printer The following connection methods are available on the printer. Wireless Connection Wired Connection USB Connection Wireless Connection • Connect the printer and a device using a wireless router. • Connection methods vary depending on the wireless router type. •...
Page 28: Restrictions
Restrictions Connection Using a Wired Network cannot be performed on printers that do not support a wired connection. Connection Using a Wireless Router • This printer cannot be used over wireless and wired connections at the same time. • Make sure that a device and a wireless router are connected. For details on how to check the settings, refer to the manual supplied with the wireless router or contact its manufacturer.
Page 29: Print Professional Photos Using Print Studio Pro
Print Professional Photos Using Print Studio Pro Print Studio Pro is a plug-in that makes professional photo printing easier and more convenient. In addition to printing bordered photos and borderless photos, you can perform various printing tasks such as index printing, grayscale printing and printing using ICC profiles. You can also adjust the margins or add text.
Page 30: Notice For Web Service Printing
Canon shall not be held responsible for any damages resulting from such actions. • In no event shall Canon be liable for any damages whatsoever resulting from the use of the web services.
Page 31 When printing downloaded template forms: 1. The copyright of each material (photos, illustrations, logos, or documents: hereinafter referred to as "the materials") provided on the web template printing service belongs to their respective owners. Issues pertaining to Rights of Publicity may arise regarding the use of any of people or characters displayed on the web template printing service.
Page 32: Using Pixma Cloud Link
Using PIXMA Cloud Link By using PIXMA Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • Print images from a photo-sharing service •...
Page 33: Using Pixma Cloud Link From Your Smartphone, Tablet, Or Computer
Using PIXMA Cloud Link from Your Smartphone, Tablet, or Computer Before Using Canon Inkjet Cloud Printing Center Preparations Before Using Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Adding a PIXMA Cloud Link User...
Page 34: Before Using Canon Inkjet Cloud Printing Center
Before Using Canon Inkjet Cloud Printing Center Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer.
Page 35: Requirements For Canon Inkjet Cloud Printing Center Operation
Mac OS X v10.6-OS X Mavericks v10.9 Safari 5.1, 6, 7 * When you use Internet Explorer 8, the web pages may not display correctly. Canon recommends that you upgrade to Internet Explorer 9 or later, or use another browser.
Page 36: Preparations Before Using Canon Inkjet Cloud Printing Center
Preparations Before Using Canon Inkjet Cloud Printing Center To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register the user information. 1. Check that the printer is connected to the Internet Important •...
Page 37 There will be no error display even if you could not receive the e-mail because of the spam filter setting or if you entered an incorrect e-mail address. 7. When an e-mail with the subject "Information on Canon Inkjet Cloud Printing Center" is sent to the e-mail address that you entered, select the URL 8.
Page 38 9. In the user information entry screen, enter your Password, and select Next Enter your password for logging in to the Canon Inkjet Cloud Printing Center.
Page 39 Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive) 10. Enter the User Name Enter the name that identifies the user. Important •...
Page 40 11. Specify the Time zone setting, and select Next Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected. Select whether or not to apply the daylight saving time.
Page 41 The registration is complete. A registration completion message is displayed. When you select the OK button in the message, the login screen is displayed. Enter the registered e-mail address and password, and log in to the Canon Inkjet Cloud Printing Center. Using Canon Inkjet Cloud Printing Center...
Page 42: Canon Inkjet Cloud Printing Center Window
Canon Inkjet Cloud Printing Center window This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your smartphone, tablet device, or computer. Description of the Login screen Description of the Main screen Description of the Login screen This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center.
Page 43 About this service This displays the descriptions of this service. Description of the Main screen When you log in to the Canon Inkjet Cloud Printing Center, the Main screen appears. Important • With this service, the functions available to Standard user of the printer are different from those available to the printer Administrator.
Page 44 For general users, only the Select printer screen appears. Mng. printer screen (Select printer screen) For the Administrator From the Mng. printer screen, you can check* update* printer information registered to the Canon Inkjet Cloud Printing Center, copy apps, change printer names,...
Page 45 , the printer is deleted from the Canon Inkjet Cloud Printing Center. When transferring the ownership of the printer, select Clear the information saved on the printer. • Add printers (Administrator only) Select this to add printers to be used in the Canon Inkjet Cloud Printing Center.
Page 46 • Although the number of printers that can be registered for one e-mail address is not limited, only up to 16 printers are guaranteed to operate. Manage users screen For the Administrator From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud Printing Center, delete users,...
Page 47 • Sort (Administrator only) This displays the screen to sort registered apps. You can use the buttons to change the display order of apps. When you finish sorting, press the Done button to confirm the order. • Latest notices* This displays the latest notices. The symbol indicates that there is a new unread notice.
Page 48 This displays the User information screen. You can change the registered e-mail address, password, language, time zone, and other settings. • Help/legal notices* The description of the Canon Inkjet Cloud Printing Center screen and various reminders are displayed. • Log out* This opens the Log out screen of the Canon Inkjet Cloud Printing Center.
Page 49 On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category. ◦ When you select , the details of the app are displayed. When you select , you can choose to register or unregister the app.
Page 50 • Properties* This screen displays the status of the printer that is currently selected. You can check how much ink is remaining or details about an error that occurred. You can also access the ink purchasing site and the Online Manual. Important •...
Page 51 When you select the Mng. printer (Select printer) button, the Mng. printer (Select printer) screen appears. For the Administrator From the Mng. printer screen, you can check* update* printer information registered to the Canon Inkjet Cloud Printing Center, copy apps, change printer names,...
Page 52 When transferring the ownership of the printer, select Clear the information saved on the printer. • Add printers (Administrator only) Select this to add printers to be used in the Canon Inkjet Cloud Printing Center. Note • Although the number of printers that can be registered for one e-mail address is not limited,...
Page 53 (2) Manage users button When you select the Manage users button, the Manage users screen appears. For the Administrator From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud Printing Center, delete users, users, and change the Administrator and Standard user settings.
Page 54 The Registered screen lists registered apps. You can check the information of these apps or deregister them. On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category.
Page 55 • Description of displayed icons : Cannot be used because it is not yet released, not available in your region, or does not support your model. : Can be used with genuine Canon ink. • Properties* This screen displays the status of the printer that is currently selected.
Page 56 (5) Notices area This displays the latest notice. Nothing is displayed in this area if there is no notice. When you select Notice list, you can display up to 40 items. (6) Information area This display other information, including the privacy statement and other companies' licensing information.
Page 58: Using Canon Inkjet Cloud Printing Center
Using Canon Inkjet Cloud Printing Center When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use the service. 1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/) 2.
Page 59 • This is available if you are using a smartphone or tablet. Note • You can use CANON iMAGE GATEWAY to print jpg and jpeg file formats. 1. On the Main screen, select the app to be used 2. Enter the information according to the instructions on the authentication screen, and then select Log in 3.
Page 60 4. In the displayed image list, select the image that you want to print, and then select Next 5. Make the necessary print settings, and then select Print...
Page 61 6. A print job completion message appears, and printing starts To continue printing, select Continue, and perform the operation from Step 3. To end the printing, select Apps. The screen returns to the apps list screen. Important • If a print job is not printed within 24 hours after the print job is issued, the print job will expire and cannot be printed.
Page 62: Adding A Printer
Adding a Printer With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers. The procedure for adding a printer is as follows: 1. Check that the printer is connected to the Internet Important • To use this function, you must connect this printer to the Internet.
Page 63: Adding A Pixma Cloud Link User
Adding a PIXMA Cloud Link User Several people can use one printer. This section describes the user addition procedure and the user privileges. Adding a user 1. On the service screen, select Manage users 2. Select Add user Note • When you select Add user, the service first checks whether the maximum number of users has been reached.
Page 64 3. Enter the e-mail address of the user to be added, and then select OK The URL for completing the registration is then sent to the entered e-mail address. 4. Access the URL reported in the e-mail 5. Read the terms displayed in the License agreement and Privacy statement screens. If you agree to the terms, select Agree.
Page 65 Enter your password for logging in to the Canon Inkjet Cloud Printing Center. Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive) 7.
Page 66 8. Specify the Time zone setting, and select Next Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected. Select whether or not to apply the daylight saving time.
Page 67 An Administrator can change printer information, add and delete apps, manage users, and perform various other operations. A Standard user can check printer information and start apps. For information about the functions that each user can use, refer to the "Canon Inkjet Cloud Printing Center window". Troubleshooting Canon Inkjet Cloud Printing Center...
Page 68: Troubleshooting Canon Inkjet Cloud Printing Center
If the information is still not updated, then check that the product is connected to the Internet. If you do not receive the registration e-mail You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud Printing Center.
Page 69 Internet connection, and then re-submit the print job. Printing starts on its own even if you do not do anything A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services. Displaying Printer Information ->...
Page 70: Printing From Airprint Compliant Device
Printing from AirPrint Compliant Device This document explains how to use AirPrint to print wirelessly from your iPad, iPhone and iPod touch to a Canon printer. AirPrint enables you to print photos, email, Web pages and documents from your Apple device directly to your printer without installing a driver.
Page 71 3. From the menu options, tap Print. 4. From Printer Options, select the model that you are using. Important • Because some app does not support AirPrint, Printer Options may not be displayed. If an app does not let you use printer options, you cannot print from that app. Note •...
Page 72: Paper Size
5. When printing a file type that has multiple pages, such as a PDF file, click Range and then click All Pages or select the range of pages to be printed. 6. For 1 Copy, click + or - to set the number of required copies. 7.
Page 73: Deleting A Print Job
Deleting a Print Job To delete a print job with AirPrint, use one of the following two methods: • From the printer: Press the RESUME button on the printer to cancel the print job. • From an Apple device: Press the Home button on the Apple device twice to set the Multitasking mode, and then swipe to the right.
Page 74 Note • The windows used in the explanations may differ from those displayed by your Apple device or app.
Page 75: Checking Printer Information
You can use your smartphone, tablet, or computer to check the Printer status and execute utility functions from apps such as Canon Inkjet Print Utility and PIXMA Printing Solutions. You can also use the convenient web services presented by Canon.
Page 76 Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information. You can also connect to the ink purchase site or support page, and use Web Services. Utilities This function allows you to set and execute the printer utility functions such as cleaning. AirPrint settings This function allows you to specify the Apple AirPrint settings, such as position information.
Page 77: Print Easily From A Smartphone Or Tablet With Pixma Printing Solutions
Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions Use PIXMA Printing Solutions to easily print photos saved on a smartphone or tablet wirelessly. PIXMA Printing Solutions can be downloaded from App Store and Google Play.
Page 78: Printing With Windows Rt
When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify detailed print settings, is downloaded automatically. By using Canon Inkjet Print Utility, you can check the Printer status and specify detailed print settings. (The available functions will differ depending on your usage environment and connection method.)
Page 79: Overview Of The Printer
Overview of the Printer Safety Guide Safety Precautions Regulatory and Safety Information Main Components and Basic Operations Main Components About the Power Supply of the Printer Loading Paper Loading Paper Placing a Printable Disc Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status Maintenance When Printing Becomes Faint or Colors Are Incorrect...
Page 80: Safety Guide
Safety Guide Safety Precautions Regulatory and Safety Information...
Page 81: Safety Precautions
Safety Precautions Choosing a location • Do not install the machine in a location that is unstable or subject to excessive vibration. • Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Page 82: Regulatory And Safety Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 83: Users In Canada
For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/weee, or www.canon-europe.com/battery.
Page 84: Environmental Information
Canon does not recommend extending the Activation Times from the optimum ones set as default. ®...
Page 85 Regulatory Model Code (RMC) is for identification and proof that the product complies with the regulations. Please note that RMC is different from the marketing model number of the product.
Page 86: Main Components And Basic Operations
Main Components and Basic Operations Main Components About the Power Supply of the Printer...
Page 87: Main Components
Main Components Front View Rear View Inside View...
Page 88: Front View
Front View (1) top cover Open to replace an ink tank or remove jammed paper inside the printer. (2) feed slot cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing. (3) paper support Open to load paper in the rear tray.
Page 89 * All buttons and lamps are shown lit in the above figure for explanatory purposes. (9) POWER lamp Lights after flashing when the power is turned on. Note • You can check the status of the printer by the POWER and Alarm lamps. •...
Page 90 Important • Do not touch the metal casing. • Do not use the USB cable longer than 10 feet (3 meters) to connect any PictBridge compliant device to the printer since it may affect the operation of other peripheral devices. (15) disc tray storage compartment The disc tray supplied with the printer can be stored here.
Page 91: Rear View
Rear View (1) paper guides Align with both sides of the paper stack. (2) paper support Open and pull out to load paper in the manual feed tray. (3) manual feed tray Load a sheet of large size paper, such as 14" x 17" (36 x 43 cm) paper, or thick paper. Loading Paper in the Manual Feed Tray Media Types You Can Use (4) Paper Jam Clearing button...
Page 92: Inside View
Inside View (1) print head holder Install the print head here. (2) ink lamps Lights or flashes to indicate the ink tank status. Checking the Ink Status with the Ink Lamps (3) print head lock lever Locks the print head into place. Important •...
Page 93: About The Power Supply Of The Printer
About the Power Supply of the Printer Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord...
Page 94: Confirming That The Power Is On
Confirming that the Power Is On The POWER lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Page 95: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 96 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the POWER lamp is off. Note • You can set the printer to automatically turn off when no print jobs are sent to the printer for a certain interval.
Page 97: Notice For The Power Plug/Power Cord
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 98: Notice For Unplugging The Power Cord
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 99 The specification of the power cord differs depending on the country or region of use.
Page 100: Loading Paper
Loading Paper Loading Paper Placing a Printable Disc...
Page 101: Loading Paper
Loading Paper Paper Sources to Load Paper Loading Paper in the Rear Tray Loading Paper in the Manual Feed Tray Media Types You Can Use Media Types You Cannot Use Handling Paper Before Printing on Art Paper Printing Area...
Page 102: Paper Sources To Load Paper
Paper Sources to Load Paper The printer has two paper sources for feeding paper, the rear tray and manual feed tray. The paper source used depends on the page size and media type. Media Types You Can Use Note • When printing, select the correct page size, media type, and paper source. If you select the wrong page size or media type, the printer may not print with the proper print quality.
Page 104: Loading Paper In The Rear Tray
• If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use.
Page 105 5. Open the feed slot cover. 6. Slide the paper guides (E) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. 7. Slide the paper guides (E) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 106 Important • Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). • The raised parts (I) on the paper guides retract depending on the size of the loaded paper. Do not push these parts down with your finger.
Page 107 Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. Note • When printing, select the rear tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver.
Page 108: Loading Paper In The Manual Feed Tray
(25 x 30 cm), and 14" x 17" (36 x 43 cm) sizes of paper in the manual feed tray. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use.
Page 109 5. Slide the paper guides (E) to open them, and load ONLY ONE SHEET OF PAPER in the center of the manual feed tray WITH THE PRINT SIDE FACING YOU. 6. Slide the paper guides (E) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 110 7. Check if the paper is set properly in the manual feed tray. Make sure that the paper is set firmly against the bottom of the manual feed tray and against the paper guides by slightly jiggling the paper up and down. Note •...
Page 111: Media Types You Can Use
Canon genuine paper, access our website. Note • You may not be able to purchase some Canon genuine papers depending on the country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper by name.
Page 112: Page Sizes
* You can use non-Canon genuine specialty paper that is up to 53 lb (200 g /m Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the printer. • manual feed tray: From 4 to 23.6 mil (0.1 to 0.6 mm) (up to 93 lb (350 g /m...
Page 113 Do not use paper thicker or heavier than this, as it could jam in the printer.
Page 114: Paper Load Limit
Approx. 50 sheets paper)*1 (14" x 17" (36 x 43 cm) is not available.) Canon Genuine Papers Note • We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration.
Page 115 In this case, load one sheet at a time. *4 Feeding paper from the rear tray can damage the printer. Always load in the manual feed tray. Note • When using non-Canon art paper, load one sheet at a time in the rear tray or manual feed tray.
Page 116: Media Types You Cannot Use
• Paper bound with staples or glue • Paper with adhesives • Paper decorated with glitter, etc. • Do not use the following types of Canon genuine paper. - Glossy Photo Paper "Everyday Use" <GP-501/GP-601> - Photo Paper Glossy <GP-601>...
Page 117: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 118: Before Printing On Art Paper
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
Page 120: Printing Area
Printing Area Printing Area Other Sizes than Letter or Legal Letter, Legal Sizes for Art Paper Printable Discs...
Page 121: Printing Area
Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision.
Page 122: Other Sizes Than Letter Or Legal
Other Sizes than Letter or Legal Size Printable Area (width x height) 5.56 x 7.95 inches (141.2 x 202.0 mm) 8.00 x 11.38 inches (203.2 x 289.0 mm) 11.43 x 16.22 inches (290.2 x 412.0 mm) 12.69 x 18.70 inches (322.2 x 475.0 mm) 6.90 x 9.80 inches (175.2 x 249.0 mm) 9.85 x 14.02 inches (250.2 x 356.0 mm) 4"...
Page 123: Letter, Legal
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Recommended printing area A: 1.46 inches (37.0 mm) B: 1.46 inches (37.0 mm) Printable area C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm)
Page 124: Sizes For Art Paper
Sizes for Art Paper A limit is set to prevent printing along a 1.18 inch (30 mm) margin on the top and bottom edges when a page size for art paper is selected in the printer driver. We recommend checking the printing area in the preview screen before printing.
Page 125 Recommended printing area A: 1.18 inches (30.0 mm) B: 1.18 inches (30.0 mm) C: 0.25 inch (6.4 mm) D: 0.25 inch (6.3 mm)
Page 126: Printable Discs
Printable Discs The printing area of the printable disc is from 0.67 inch (17 mm) of the internal diameter to 0.04 inch (1 mm) from the external diameter of the printing surface. Recommended printing area A: 0.67 inch (17.0 mm) B: 0.04 inch (1.0 mm)
Page 127: Placing A Printable Disc
Placing a Printable Disc Cautions When Printing on a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc...
Page 128: Cautions When Printing On A Printable Disc
Cautions When Printing on a Printable Disc • Be sure to use the disc tray supplied with this printer. It has a "K" on the upper side. • Do not print on printable discs that are not compatible with inkjet printing. The ink will not dry and may cause problems with the disc itself or devices which the disc is loaded onto.
Page 129: Before Placing A Printable Disc
Before Placing a Printable Disc The following items are needed to print onto the printable disc: • disc tray (supplied with the printer) * Use the disc tray with "K" on the surface. The disc tray may be stored in the disc tray storage compartment in the bottom center of the printer. Storing the disc tray •...
Page 130: Placing A Printable Disc
Placing a Printable Disc To print onto a printable disc, place it on the disc tray supplied with the printer, then insert it into the printer. Important • Do not attach the disc tray until the message asking you to load the printable disc is displayed. Doing so can damage the printer.
Page 131 4. Place the disc tray on the disc tray guide. Important • Do not attach the disc tray while the printer is operating (the POWER lamp is flashing). Note • The disc tray may be ejected during preparation by the printer for printing. Wait until the POWER lamp stays lit after flashing, then follow the on-screen instructions to attach the disc tray.
Page 132: Removing A Printable Disc
Removing a Printable Disc 1. Pull out the disc tray. 2. Close the disc tray guide. Important • If the disc tray guide is opened, you cannot print on paper as it will not feed properly. Make sure that the disc tray guide is closed. 3.
Page 133 Storing the disc tray When not using the disc tray, insert it straight into the disc tray storage compartment in the bottom center of the printer. Important • If the disc tray is bent, it may become unusable. Always keep it on a flat place.
Page 134: Replacing An Ink Tank
Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status...
Page 135: Replacing An Ink Tank
Replacing an Ink Tank When remaining ink cautions or errors occur, the Alarm lamp will flash to inform you of the error. Count the number of flashes and take appropriate action. If an Error Occurs Important • Prepare a new ink tank before you start replacing one. •...
Page 136 3. Take a new ink tank out of its package. Important • Handle an ink tank carefully. Do not drop or apply excessive pressure to it. 4. Remove the orange protective cap (B) from the bottom of the ink tank as indicated in the figure below.
Page 137 Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Page 138 Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. 8.
Page 139: Checking The Ink Status
Checking the Ink Status Checking the Ink Status with the Ink Lamps You can also check the ink status on the computer screen. Checking the Ink Status from Your Computer...
Page 140: Checking The Ink Status With The Ink Lamps
Checking the Ink Status with the Ink Lamps 1. Make sure that the power is turned on, and open the paper output tray gently. 2. Open the top cover, then press the RESUME/CANCEL button. Replacing Procedure 3. Check the ink lamp. Close the top cover after checking the ink lamp status.
Page 141 The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not firmly in place, make sure that the orange protective cap has been removed from the bottom of the ink tank, then press on the top of the ink tank until the ink tank clicks into place.
Page 142: Maintenance
Maintenance When Printing Becomes Faint or Colors Are Incorrect Performing Maintenance from a Computer Cleaning the Printer...
Page 143: When Printing Becomes Faint Or Colors Are Incorrect
When Printing Becomes Faint or Colors Are Incorrect Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Aligning the Print Head...
Page 144: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
Page 145 Cleaning the Print Heads from Your Computer Note • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact the service center. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.
Page 146: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
Page 147: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are horizontal streaks in the pattern (A) and pattern (B). C: Number of sheets printed so far If there are horizontal streaks in the pattern A: Cleaning the nozzles of the ink group 1 (PC, Y, M, R, or PM) is required.
Page 148 If there are horizontal streaks in both the pattern A and pattern B: Cleaning the nozzles of all ink colors is required. From the printer Cleaning the Print Head From the computer Cleaning the Print Heads from Your Computer Note •...
Page 149: Cleaning The Print Head
Cleaning the Print Head Clean the print head if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Note •...
Page 150: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
Page 151: Performing Maintenance From A Computer
Performing Maintenance from a Computer Cleaning the Print Heads from Your Computer Cleaning Inside the Printer Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Aligning the Print Head Position from Your Computer Maintaining the Ink Quality Checking the Ink Status from Your Computer...
Page 152: Cleaning The Print Heads From Your Computer
The procedure for cleaning the print head is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
Page 153 3. Execute deep cleaning Make sure that the printer is on and then click OK. Click OK when the confirmation message appears. Print head deep cleaning starts. 4. Complete deep cleaning The Nozzle Check dialog opens after the confirmation message. 5.
Page 154: Cleaning Inside The Printer
The procedure for performing bottom plate cleaning is as follows: Bottom Plate Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Bottom Plate Cleaning icon The dialog opens. 3. Load paper in the printer As instructed in the dialog, fold the A4 size or Letter size plain paper in half lengthwise, and then unfold the sheet.
Page 155: Cleaning The Paper Feed Rollers From Your Computer
1. Prepare the printer Remove all sheets of paper from the paper source from which paper could not be properly fed. 2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 3. Click the Roller Cleaning icon A message appears.
Page 156: Use Your Computer To Print A Nozzle Check Pattern
Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears. Click to display the items that you need to check before printing the nozzle check pattern.
Page 157: Aligning The Print Head
Aligning the Print Head When you perform head position adjustment, errors in the print head adjustment position are corrected and conditions such as color and line streaking are improved. If the print results appear uneven because of line shifts or other conditions, adjust the position of the print head.
Page 158: Aligning The Print Head Position From Your Computer
• If the disc tray guide is open, close it. Print Head Alignment 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Print Head Alignment icon A message is displayed. 3. Load paper in the printer Load two sheets of A4 size or Letter size plain paper into the rear tray.
Page 159: Aligning The Print Head Position Manually From Your Computer
Check the Align heads manually check box. 3. Apply the settings Click Apply and when the confirmation message appears, click OK. 4. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 5. Click the Print Head Alignment icon A message is displayed.
Page 160 Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 9.
Page 161 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 11. Confirm the displayed message and click OK The third pattern is printed. Important •...
Page 162 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 13. To execute remaining adjustments If a confirmation message is displayed, click OK. Note •...
Page 163: Maintaining The Ink Quality
This printer automatically mixes the ink at fixed intervals to keep the ink density even. You can also disable this function by unchecking the Execute ink quality maintenance automatically check box in Custom Settings of the Canon IJ Printer Utility pop-up menu. You should check this check box when using the printer.
Page 164: Cleaning The Printer
Cleaning the Printer Cleaning the Exterior of the Printer Cleaning the Paper Feed Roller Cleaning the Inside of the Printer (Bottom Plate Cleaning)
Page 165: Cleaning The Exterior Of The Printer
Cleaning the Exterior of the Printer Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...
Page 166: Cleaning The Paper Feed Roller
Cleaning the Paper Feed Roller If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform the paper feed roller cleaning from the computer. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 167: Cleaning The Inside Of The Printer (Bottom Plate Cleaning)
Cleaning the Inside of the Printer (Bottom Plate Cleaning) If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. When printed paper gets dirty, perform Bottom Plate Cleaning from the computer. Cleaning Inside the Printer If the problem is not resolved after performing Bottom Plate Cleaning, the protrusions inside the printer may be stained.
Page 168: Changing The Printer Settings
Changing the Printer Settings Changing Printer Settings from Your Computer Initializing the Printer Settings Disabling the LAN Function of the Printer...
Page 169: Changing Printer Settings From Your Computer
Changing Printer Settings from Your Computer Checking the Ink Status from Your Computer Registering a Changed Printing Profile Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 170: Checking The Ink Status From Your Computer
You can check the detailed information such as the remaining ink level and the ink tank types of your model. 1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility An illustration of the ink types and their status is displayed.
Page 171: Registering A Changed Printing Profile
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 172 In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Page 173: Managing The Printer Power
The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Page 174 Important • If you connect this printer to a network and use it, you can set Auto Power Off but the power will not be turned off automatically.
Page 175: Reducing The Printer Noise
The procedure for using the quiet mode is as follows: 1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 176 Make sure that the printer is on and click Apply. Click OK when the confirmation message appears. The settings are enabled hereafter. Note • The effects of the quiet mode may be less depending on the paper source and the print quality settings.
Page 177: Changing The Printer Operation Mode
1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 178 Align heads manually Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ Printer Utility is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
Page 179: Initializing The Printer Settings
Initializing the Printer Settings You can initialize the printer settings. Important • When using the printer over LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network becomes impossible. To use the printer over network, perform setup according to the instructions on our website.
Page 180: Disabling The Lan Function Of The Printer
Disabling the LAN Function of the Printer Follow the procedure below to disable LAN. Make sure that the printer is turned on. 2. Press and hold the RESUME/CANCEL button then release the button when the POWER lamp flashes 12 times. The Wi-Fi lamp goes off if you disable the wireless LAN function.
Page 181: Information About Network Connection
Information about Network Connection Useful Information about Network Connection...
Page 182: Useful Information About Network Connection
Useful Information about Network Connection Default Values Set at Factory (Network) Connecting the Printer to the Computer Using a USB Cable When Detecting the Printers Have the Same Name Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN Printing Out Network Setting Information...
Page 183: Default Values Set At Factory (Network)
Enable Enable/disable WSD (WSD settings) Enable Timeout setting (WSD settings) 1 minute Enable/disable Bonjour (Bonjour settings) Enable Service name (Bonjour settings) Canon PRO-10S series LPR protocol setting Enable Wireless LAN DRX Enable Wired LAN DRX Enable (* The default value in this item varies by the printer.)
Page 184: Connecting The Printer To The Computer Using A Usb Cable
Connecting the Printer to the Computer Using a USB Cable Connect the printer and the computer using a USB cable as the illustration below. The USB port is located on the rear of the printer.
Page 185: When Detecting The Printers Have The Same Name
When Detecting the Printers Have the Same Name When the printer is detected, you may see multiple printers of the same name on the detection result screen. The printer names on the screen are displayed with the MAC address added at the end of the names or displayed as the printer name specified by Bonjour.
Page 186: Connecting To Other Computer With Lan/Changing The Connection Method From Usb To Lan
Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN To add the computer connecting the printer with LAN or to change the connection method between the printer and the computer from USB to LAN, perform setup according to the instructions on our website. Connecting to Other Computer with LAN To add the computer connecting the printer with LAN, perform setup according to the instructions on our website.
Page 187: Printing Out Network Setting Information
Printing Out Network Setting Information You can print out the current network settings of the printer. Important • This print out contains valuable information about your computer. Handle it with care. Make sure that the printer is turned on. Load a sheet of A4 or Letter-sized plain paper. 3.
Page 188 Security Protocol *3 Method of the Security Protocol ESP/ESP & AH/AH WPS PIN CODE WPS PIN code XXXXXXXX Wireless LAN DRX Discontinuous reception (wireless Enable/Disable LAN) Wired LAN Wired LAN Enable/Disable Connection Status of the Wired LAN Active/Inactive MAC Address MAC Address XX:XX:XX:XX:XX:XX TCP/IP Version...
Page 189 Proxy Port Specifying Proxy Port 1 to 65535 Proxy Address Proxy Address XXXXXXXXXXXXXXXXXXXX ("XX" represents alphanumeric characters.) *1 Depending on the country or region of purchase, one of the channels from 1 to 11 is printed. *2 Only when IPv6 is enabled, the status of the network is printed. *3 Only when IPv6 and the IPsec setting are enabled, the status of the network is printed.
Page 190: About Network Communication
About Network Communication Changing and Confirming Network Settings Appendix for Network Communication...
Page 191: Changing And Confirming Network Settings
Changing and Confirming Network Settings IJ Network Tool Canon IJ Network Tool Screen Canon IJ Network Tool Menus Changing the Settings in the Wireless LAN Sheet Changing the WEP Detailed Settings Changing the WPA/WPA2 Detailed Settings Changing the Settings in the Wired LAN Sheet...
Page 192: Ij Network Tool
• Do not print when IJ Network Tool is running. • If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 193: Canon Ij Network Tool Screen
Canon IJ Network Tool Screen This section describes the items displayed on the Canon IJ Network Tool screen. 1. Utilities Modifies the settings of the machine. Select to change the network name (SSID) settings. Setup Sets up the machine. If you setup the machine from scratch, connect your computer and the machine with a USB cable.
Page 194 4. Configuration... Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the selected printer. Note • This item has the same function as Configuration... in the Settings menu.
Page 195: Canon Ij Network Tool Menus
• If the printer is being used from another computer, a screen is displayed informing you of this condition. Note • This item has the same function as Update in the Canon IJ Network Tool screen. Network Information Displays the Network Information screen to confirm the network settings of the printer.
Page 196 Set up printer's access point mode... You can change the access point mode settings. Perform settings following the message on the screen. If you change the Encryption Method: setting and the Password: setting, on the Set up printer's access point mode screen, the changed settings are applied to the printer settings. Note •...
Page 197: Changing The Settings In The Wireless Lan Sheet
Changing the Settings in the Wireless LAN Sheet To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 198 Access point mode Connects external wireless communication devices (e.g. computers, smartphones, or tablets) to the printer using it as an access point (wireless router). Note • When Access point mode is displayed on Network Type:, you cannot change the settings on the Wireless LAN sheet or the Admin Password sheet.
Page 199 Use WPA/WPA2 Transmission is encrypted using a network key you specified. The security has been strengthened more than WEP. If a network key has not been set, the Authentication Type Confirmation screen is displayed automatically. To change network key settings before, click Configuration... to display the WPA/WPA2 Details screen.
Page 200 Note • Signal strength is displayed as follows. : Good : Fair : Poor • Type of encryption is displayed as follows. Blank: No encryption WEP: WEP is set WPA/WPA2: WPA/WPA2 is set 2. Refresh Click to update the list of wireless routers when your target wireless router is not detected. If the target wireless router is set to a closed network (the stealth mode), click Cancel to return to the previous screen and enter the network name (SSID) in Network (SSID).
Page 201: Changing The Wep Detailed Settings
Changing the WEP Detailed Settings Note • This screen is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 202 2. Key Length: Select either 64 bit or 128 bit. 3. Key Format: Select either ASCII or Hex. 4. Key ID: Select the Key ID (index) set to the wireless router. Note • When the printer is connected to an AirPort Base Station via a LAN: When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in Wireless Security of AirPort Utility.
Page 203: Changing The Wpa/Wpa2 Detailed Settings
Changing the WPA/WPA2 Detailed Settings Note • This screen is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 204 Note • This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal).
Page 205: Changing The Settings In The Wired Lan Sheet
Changing the Settings in the Wired LAN Sheet Note • This screen is not available depending on the printer you are using. • Enable the wired LAN setting of the printer to change the settings in the Wired LAN sheet. Start up IJ Network Tool.
Page 206: Changing The Settings In The Admin Password Sheet
Changing the Settings in the Admin Password Sheet Note • You cannot change the settings when using the access point mode. Start up IJ Network Tool. 2. Select the printer in Printers:. 3. Click the Configuration... button. 4. Click the Admin Password button. The Admin Password sheet is displayed.
Page 207 A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted Settings screen is displayed. Enter Password Screen The following screen is displayed if an administrator password is set to the printer. •...
Page 208: Monitoring Wireless Network Status
Monitoring Wireless Network Status Note • This screen is not available depending on the printer you are using. • When using the machine over the wired LAN, you cannot monitor network status. Start up IJ Network Tool. 2. Select the printer in Printers:. 3.
Page 209 The wireless connection may use the same frequency band as microwave ovens and other sources of radio interference. Try to keep the printer and the wireless router away from such sources. • Check if the radio channel of the wireless router is close to that of other wireless routers nearby.
Page 210: Initializing The Network Settings Of The Machine
Note • You can change the network settings of the printer using IJ Network Tool with USB connection after initializing the LAN settings. To change the network settings using Canon IJ Network Tool, enable wireless LAN in advance.
Page 211: Viewing The Modified Settings
Viewing the Modified Settings The Confirmation screen is displayed after you modified the printer settings on the Configuration screen. When you click OK on the Confirmation screen, the following screen is displayed for confirming the modified settings. 1. Settings: A list of changes made in the Configuration screen is displayed.
Page 212: Appendix For Network Communication
Appendix for Network Communication Using the Card Slot over a Network About Technical Terms Restrictions...
Page 213: Using The Card Slot Over A Network
Using the Card Slot over a Network Note • This function is not available depending on the printer you are using. To confirm whether this function is available with your printer, refer to List of Function for Each Model. Mounting the Card Slot as the Network Drive Restrictions on Card Slot Use over a Network Mounting the Card Slot as the Network Drive The card slot must be mounted to use it over a network.
Page 214 • The card slot can be shared by multiple computers, if the machine is connected to a network. Multiple computers can read files from a memory card in the card slot at the same time. • If your computer joins a domain, the card slot may not be mounted as the network drive. •...
Page 215: About Technical Terms
About Technical Terms In this section, technical terms used in the manual are explained. • Access point mode The machine is used as a wireless router to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the machine using the access point mode.
Page 216 • Authentication Method The method that a wireless router uses to authenticate a printer through a wireless LAN. The methods are agreeable each other. When using WEP as an encryption method, the authentication method is able to fix to Open System or Shared Key.
Page 217 • Firewall It is a system that prevents an unlawful computer access in the network. To prevent, you can use the firewall function of a broadband router, the security software installed in the computer, or operation system for computer. • IEEE 802.11b International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to 11 Mbps.
Page 218 • Key Length Length of the WEP key. Select either 64 bits or 128 bits. Longer key length allows you to set a more complex WEP key. • Link Quality The status of the connection between the wireless router and the printer excluding noise (interference) is indicated with a value from 0 to 100%.
Page 219 • Router A relay device to connect to another network. • Signal Level The strength of the signal received by the printer from the wireless router is indicated with a value from 0 to 100%. • SSID Unique label for wireless LAN. It is often represented such as a network name or a wireless router name.
Page 220 • USB Serial interface designed to enable you to "hot-swap" devices, i.e., by plugging and unplugging them without turning off the power. • WEP/WEP Key An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks.
Page 221 This encrypted key is used to perform WPA2 Personal authentication. The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value. • WPS (Wi-Fi Protected Setup) WPS is a standard for easy and secure establishment of a wireless network. There are 2 primary methods used in the Wi-Fi Protected Setup: PIN entry: a mandatory method of setup for all WPS certified devices Push button configuration (PBC): an actual push button on the hardware or through a simulated push...
Page 222: Restrictions
Restrictions If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should set a network key (WEP or WPA/WPA2) to the wireless router to encrypt wireless transmission. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Page 223: Tips For Ensuring Optimal Printing Quality
Tips for Ensuring Optimal Printing Quality Useful Information about Ink Key Points to Successful Printing Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Printer Handling Precautions Key to Enjoying Consistent Printing Quality Precautions for Safe Transport of the Printer...
Page 224: Useful Information About Ink
Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.
Page 225: Key Points To Successful Printing
Key Points to Successful Printing Check the printer status before printing! • Is the print head OK? If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head. Maintenance Procedure •...
Page 226 The curled paper causes paper jam. Flatten the curled paper, then reload it. "Load the paper after correcting its curl." in Paper Is Smudged/Printed Surface Is Scratched...
Page 227: Be Sure To Make Paper Settings After Loading Paper
Be Sure to Make Paper Settings after Loading Paper If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper. Print Results Not Satisfactory There are various types of paper: paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents.
Page 228: Canceling A Print Job
Canceling a Print Job Never press the ON button! If you press the ON button while printing is in progress, the print data sent from the computer queues in the printer and you may not be able to continue to print. Press the RESUME/CANCEL button to cancel printing.
Page 229: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 230: Key To Enjoying Consistent Printing Quality
Key to Enjoying Consistent Printing Quality The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 231: Precautions For Safe Transport Of The Printer
Precautions for Safe Transport of the Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. •...
Page 232: Legal Limitations On Use Of Your Product And Use Of Images
Legal Limitations on Use of Your Product and Use of Images It may be unlawful to print the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction. • Paper money • Money orders •...
Page 233: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 2400 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 Direct Print Port: PictBridge LAN Port: Wired LAN: 100BASE-TX / 10BASE-T Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required.
Page 234: Network Specifications
* With the Paper Support and Paper Output Tray retracted. Weight Approx. 43.9 lb (Approx. 20.0 kg) * With the Print Head and ink tanks installed. Print Head/Ink Total 7680 nozzles (PM / PC / Y / M / R / PBK / C / CO / MBK / GY each 768 nozzles) Network Specifications Communication protocol...
Page 235 The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, and Windows RT. Mobile Printing Capability Apple AirPrint PIXMA Cloud Link •...
Page 236: About The Administrator Password
About the Administrator Password An administrator password "canon" is already specified for the printer at the time of purchase. Important • For security reasons, it is recommended to change the password before you use the printer. • You can change the password using one of the tools below. (Some tools may not be available depending on the printer you are using.)
Page 237: List Of Function For Each Model
List of Function for Each Model MG series MX series MB series E series P series iP series iX series iB series PRO series MG series Model name Card slot MG7530F ✓ MG7500 ✓ MG7100 ✓ MG6730 ✓ MG6600 ✓ MG6500 ✓...
Page 238 MB series Model name Card slot MB5300 – MB5000 – MB2300 – MB2000 – E series Model name Card slot E610 – E560 – E480 – E460 – E400 – P series Model name Card slot P200 – iP series Model name Card slot iP8700 –...
Page 239 PRO-10S –...
Page 240: Printing
Printing Printing from a Computer Printing from a Digital Camera...
Page 241: Printing From A Computer
Printing from a Computer Printing with Application Software that You are Using (Printer Driver)
Page 242: Printing With Application Software That You Are Using (Printer Driver)
Printing with Application Software that You are Using (Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver...
Page 243: Printing With Easy Setup
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Check that the printer is turned on Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog.
Page 244 5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer. 7. Select the paper source Select Manual Feed or Rear Tray that matches your purpose for Paper Source.
Page 245 Important • The paper source settings that can be selected may differ depending on the paper type and size. 8. Select the print quality For Print Quality, select High, Standard, or Fast according to your purpose. Important • Certain print quality levels cannot be selected depending on the settings of Media Type. 9.
Page 246 Important • If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • In the Presets section, click Save Current Settings as Preset... to register the specified settings.
Page 247: Paper Settings On The Printer Driver
Media name <Model No.> Media Type in the printer driver Photo Stickers <PS-101> Photo Paper Plus Glossy II Special paper (other than genuine Canon paper) Media Features Media Type in the printer driver Media Types with Art Material Textures Other Fine Art Paper 1 / Other Fine Art Paper 2...
Page 248: Various Printing Methods
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Printing on Postcards Changing the Clear Coating Settings Create or Delete a Form File Switching the Paper Source to Match the Purpose Setting Paper Dimensions (Custom Size)
Page 249: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
Page 250 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 251: Setting The Stapling Margin
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
Page 252: Execute Borderless Printing
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 253 Important • When the Amount of Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Complete the setup Click Print. When you execute print, the data is printed without any margins on the paper. Important •...
Page 254 Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size. If you set this when printing the address side of a postcard, the postal code of the sender is printed in the correct position.
Page 255: Scaling The Printing To Fit The Paper Size
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
Page 256 Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Page 257: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...
Page 258: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2.
Page 259 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Page 260: Printing On Postcards
Printing on Postcards This section describes the procedure for postcard printing. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. •...
Page 261: Changing The Clear Coating Settings
Changing the Clear Coating Settings When you execute clear coating, the printer applies chroma optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. You can also create the areas to be clear-coated and save the area information as a form. When you use a form to perform clear coating, you can achieve decorative effects that cause certain characters and patterns to pop out.
Page 262 Auto The printer automatically sets the areas to be clear-coated and whether clear coating is to be executed. It may be possible to reduce the ink consumption of the chroma optimizer (CO) or to accelerate the print speed. Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results.
Page 263 Click Form Composite Print, and then from form files, select the form file to be used. The white areas of the selected form become the clear coating areas. Clear coating is not applied to the non-white areas. Note • To display form files in a list, you must first create form files.
Page 264: Create Or Delete A Form File
Create or Delete a Form File You can create clear coating areas by using the application software of your choice, and save those areas as a form. An unnecessary form file can be deleted. This section describes the procedure for creating a form file. Create a Form File 1.
Page 265 Click Print. When you execute printing, the data that you created using the application software is saved as a form file. Important • To create a form file, you must connect this printer to your computer and turn on the printer. •...
Page 266: Switching The Paper Source To Match The Purpose
Switching the Paper Source to Match the Purpose In this printer, there are two paper sources, a manual feed tray and a rear tray. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.
Page 267 Important • When 14"x17" 36x43cm is selected for Paper Size on the Print Dialog, paper cannot be supplied from the rear tray. • When Fine Art "Museum Etching", Photo Paper Pro Premium Matte or Canvas is selected from the Media Type menu of the Quality & Media on the pop-up menu in the Print dialog, paper cannot be supplied from the rear tray.
Page 268: Setting Paper Dimensions (Custom Size)
Custom Paper Sizes dialog. If an error message is displayed even though paper of the same size that was specified is loaded, select Custom Settings from the pop-up menu of Canon IJ Printer Utility, and uncheck the Detect paper width check box.
Page 269 • To delete a registered paper size, select the paper size that you want to delete from the Custom Paper Sizes list, and click -. Related Topic Changing the Printer Operation Mode...
Page 270: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Adjusting Tone Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile...
Page 271: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Page 272: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set black and white photo printing Check the Black and White Photo Print check box. 3.
Page 273: Adjusting Tone
Adjusting Tone When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors. Cool Tone is selected Black and White is selected Warm Tone is selected The procedure for adjusting tone is as follows: 1.
Page 274 Cool Tone This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y.
Page 275 Click Print. When you execute print, the color document is converted to grayscale data with adjusted tones. It allows you to print the color document in monochrome. Important • If you select ColorSync for Color Matching, then Tone, X, and Y appear grayed out and are unavailable.
Page 276: Specifying Color Correction
• Depending on the application software, when a printing ICC profile is specified from that application software, Canon Color Matching cannot be selected because ColorSync is selected automatically. • The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is selected.
Page 277 Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile...
Page 278: Optimal Photo Printing Of Image Data
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
Page 279: Adjusting Colors With The Printer Driver
Important • When you print in PRO mode, Canon recommends that you set the monitor and the environment light as follows: • Monitor...
Page 280 Click Print. When you execute print, the printer driver adjusts the colors when printing the data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 281: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)
ICC profile and a printing ICC profile in the image data. Even if you print using a printing ICC profile that you created yourself or one for special Canon paper, be sure to select color management items from your application software.
Page 282 Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 283: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
Page 284: Interpreting The Icc Profile
Interpreting the ICC Profile When you need to specify an ICC profile for this printer, specify the ICC profile of the print output media. The ICC profiles installed for this printer appear as follows. • (1) is the model name of the printer. •...
Page 285: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 286 3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Black and White Photo Print check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) are unavailable. •...
Page 287: Adjusting Brightness
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected...
Page 288 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast...
Page 289: Adjusting Intensity
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows:...
Page 290 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 291: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 292 Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity...
Page 293: Overview Of The Printer Driver
Print Dialog Quality & Media Color Options Clear Coating Borderless Printing Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver)
Page 294: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 295: How To Open The Printer Driver Setup Window
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.
Page 296: Page Setup Dialog
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Page 297: Print Dialog
Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
Page 298 Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Page 299: Quality & Media
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer.
Page 300 When you check the check box, both monochrome and color documents will be printed in monochrome. When printing a color document, be sure to uncheck the check box. Related Topics Switching the Paper Source to Match the Purpose Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome...
Page 301: Color Options
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing.
Page 302 Use the printer driver only when adjusting the color balance slightly. To change the color balance significantly, use the application software. Tone Sets the color adjustment for monochrome printing. You can select Cool Tone, Black and White, Warm Tone or Custom. You can also enter X and Y values while checking the color tone, click the adjustment area with the mouse, or adjust the tone by dragging the slider.
Page 303: Clear Coating
Clear Coating This dialog allows you to set the various Clear Coating functions. Clear Coating Area Set the clear coating area. Auto The printer automatically sets the areas to be clear-coated and whether clear coating is to be executed. It may be possible to reduce the ink consumption of the chroma optimizer (CO) or to accelerate the print speed.
Page 304 • Depending on which print quality is set on the Quality & Media, you may not be able to select Custom. • If Overall is selected and the media type is changed to one that cannot use Overall, the clear coating area setting is changed to Auto.
Page 305 Related Topics Changing the Clear Coating Settings Create or Delete a Form File...
Page 306: Borderless Printing
Borderless Printing This dialog allows you to adjust the amount of the document that extends off the paper when borderless printing is performed. Amount of Extension Use the Amount of Extension slider to adjust the amount of the document that extends off the paper. Moving the slider to the right makes the amount larger and moving the slider to the left makes the amount smaller.
Page 307: Margin
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2 inches (30 mm).
Page 308: Canon Ij Printer Utility
The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu.
Page 309 Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Maintaining the Ink Quality Checking the Ink Status from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 310: Opening The Canon Ij Printer Utility
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies..
Page 311: Maintenance Of This Printer
Maintenance of this Printer Cleaning the Print Heads from Your Computer Cleaning Inside the Printer Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Maintaining the Ink Quality Checking the Ink Status from Your Computer Managing the Printer Power...
Page 312: Display The Printing Status Screen
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 313 Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents.
Page 314: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2.
Page 315: Instructions For Use (Printer Driver)
Notes on Adding a Printer • If you will be installing the Canon printer driver on Mac OS and using the printer through a network connection, you can select Bonjour or Canon IJ Network in the Add (Add Printer) dialog.
Page 316: Updating The Printer Driver
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver...
Page 317: Obtaining The Latest Printer Driver
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Page 318: Delete The Unnecessary Canon Ij Printer From The Printer List
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the Mac OS.
Page 319: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. •...
Page 320: Installing The Printer Driver
• You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 321: Printing From A Digital Camera
Printing from a Digital Camera Printing Photographs Directly from a PictBridge Compliant Device About PictBridge Print Settings...
Page 322: Printing Photographs Directly From A Pictbridge Compliant Device
Printing Photographs Directly from a PictBridge Compliant Device You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone to the printer using a USB cable recommended by the device's manufacturer, and print recorded images directly without using a computer.
Page 323 5. Specify the print settings such as the paper type and layout. You can perform settings using the menu on the LCD of your PictBridge compliant device. Select the size and type of paper that you loaded in the printer. Settings on a PictBridge Compliant Device 6.
Page 324: About Pictbridge Print Settings
Note • In the following description, names of setting items are given according to those used in Canon-brand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.
Page 325 *2 Can be selected only on certain Canon-brand PictBridge compliant devices. (May not be selected depending on the device.) •...
Page 326: Troubleshooting
Troubleshooting The Printer Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Cannot Print on the Disc Label List of Support Code for Error Search Each Function Problems with Network Communication Problems while Printing from Smartphone/Tablet...
Page 327: Problems With Network Communication
Problems with Network Communication Cannot Detect a Printer on a Network Problems with the Printer while Using with Network Other Problems with Network...
Page 328: Cannot Detect A Printer On A Network
Cannot Detect a Printer on a Network Cannot Detect the Printer when Setting Up Network Communication The Printer Cannot Be Detected in the Wireless LAN The Printer Cannot Be Detected in the Wired LAN Note • You cannot use the wireless LAN and the wired LAN at the same time.
Page 329: Cannot Detect The Printer When Setting Up Network Communication
Cannot Detect the Printer when Setting Up Network Communication If the printer could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the printer. Cannot Detect the Printer during Wireless LAN Setup: Check 1 Cannot Detect the Printer during Wired LAN Setup: Check 1...
Page 330: Cannot Detect The Printer During Wireless Lan Setup: Check 1
Cannot Detect the Printer during Wireless LAN Setup: Check 1 Are the computer and network device (router, etc.) configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Configure the computer and network device.
Page 331: Cannot Detect The Printer During Wireless Lan Setup: Check 2
• When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, Canon IJ Scan Utility2.app, and...
Page 332: Cannot Detect The Printer During Wireless Lan Setup: Check 3
Cannot Detect the Printer during Wireless LAN Setup: Check 3 Check the settings of the wireless router. Check the settings of the wireless router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the wireless router and that assigned to the printer are the same. For details on how to check the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer.
Page 333: Cannot Detect The Printer During Wireless Lan Setup: Check 4
Cannot Detect the Printer during Wireless LAN Setup: Check 4 Make sure that the printer is not placed far away from the wireless router. The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router. In addition, check where the printer and the wireless router are located and take the appropriate action.
Page 334: Cannot Detect The Printer During Wired Lan Setup: Check 1
Cannot Detect the Printer during Wired LAN Setup: Check 1 Is the LAN cable connected, and are the printer and the router turned on? Make sure that the LAN cable is connected. Make sure that the printer is turned on. Confirming that the Power Is On Make sure that the router is turned on.
Page 335: Cannot Detect The Printer During Wired Lan Setup: Check 2
Cannot Detect the Printer during Wired LAN Setup: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 336: Cannot Detect The Printer During Wired Lan Setup: Check 3
Cannot Detect the Printer during Wired LAN Setup: Check 3 Enable the wired LAN setting of the printer. Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 11 times. Note • To check whether the wired LAN is enabled, print out the network setting information. Printing Out Network Setting Information...
Page 337: The Printer Cannot Be Detected In The Wireless Lan
If not, perform setup according to the instructions on our website. When using IJ Network Tool, click Update to search for the printer again. Check5 Canon IJ Network Tool Screen Make sure that the network settings in the printer are identical with those of the Check6 wireless router.
Page 338 Make sure that the firewall of the security software is disabled. Check11 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 339: The Printer Cannot Be Detected In The Wired Lan
The Printer Cannot Be Detected in the Wired LAN Make sure that the printer is turned on. Check1 Is the wired LAN setting of the printer enabled? Check2 To check whether the wired LAN is enabled, print out the network setting information. Printing Out Network Setting Information If the wired LAN is disabled, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 11 times.
Page 340: Problems With The Printer While Using With Network
Problems with the Printer while Using with Network The Printer Stopped Working Suddenly Forgot a Wireless Router Name, SSID, or a Network Key The Administrator Password Set to the Printer Was Forgotten Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings Printing Speed Is Slow...
Page 341: The Printer Stopped Working Suddenly
The Printer Stopped Working Suddenly Cannot Communicate with the Printer over the Wireless LAN Cannot Communicate with the Printer over the Wired LAN Cannot Print from a Computer Connected to the Network Cannot Communicate with the Printer over the Wireless LAN Make sure that the printer is turned on.
Page 342 Make sure that the firewall of the security software is disabled. Check10 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 343 For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer. If the printer driver is not installed, install it. Check2 Install the printer driver from our website. When using wireless LAN, make sure that access control is not set to the Check3 wireless router.
Page 344: Forgot A Wireless Router Name, Ssid, Or A Network Key
Forgot a Wireless Router Name, SSID, or a Network Key Cannot Connect with a Wireless Router to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) How to Set an Encryption Key Cannot Connect with a Wireless Router to Which a WEP or WPA/ WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) For information on how to set up the wireless router, refer to the instruction manual provided with the wireless router or contact its manufacturer.
Page 345 • Select 1 for Key ID:. Otherwise your computer will not be able to communicate with the printer via the wireless router. • When using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must match on the wireless router, the printer, and the computer. Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Page 346: The Administrator Password Set To The Printer Was Forgotten
The Administrator Password Set to the Printer Was Forgotten Initialize the printer settings. Initializing the Printer Settings After initializing the printer settings, perform setup according to the instructions on our website.
Page 347: Cannot Use The Printer On Replacing A Wireless Router Or Changing Its Settings
Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings When you replace a wireless router, perform network setup of the printer again. Perform network setup again according to the instructions on our website. If the problem is not resolved, see below. Cannot Communicate with the Printer after Applying MAC/IP Address Filtering or Entering an Encryption Key to the Wireless Router When Encryption Is Enabled, Cannot Communicate with the Printer after the Encryption Type Was...
Page 348 When Encryption Is Enabled, Cannot Communicate with the Printer after the Encryption Type Was Switched on the Wireless Router If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the wireless router matches that set to the printer. Cannot Communicate with the Printer after Applying MAC/IP Address Filtering or Entering an Encryption Key to the Wireless Router...
Page 349: Printing Speed Is Slow
Printing Speed Is Slow The printer may be printing out a large job issued from another computer. Check1 When using wireless LAN, make sure that the radio status is good and adjust Check2 the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the wireless router and the printer.
Page 350: Other Problems With Network
Other Problems with Network The Message Is Displayed on the Computer Screen during Setup Checking Information about the Network How to Restore the Printer's Network Settings to Factory Default...
Page 351: The Message Is Displayed On The Computer Screen During Setup
The Message Is Displayed on the Computer Screen during Setup The Enter Password Screen Is Displayed during Setup The Screen for Setting the Encryption Is Displayed after Selecting the Wireless Router in the Wireless Routers Screen "You are connecting the printer to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed during Setup The following screen is displayed if an administrator password is set to the printer which has already been set up to use via a network.
Page 352 Security is not configured on the wireless router. The printer can still be used, so continue the setup procedure to complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
Page 353: Checking Information About The Network
To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Menus Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
Page 354 2. Start Network Utility. 3. Click the Ping button. 4. Make sure that Send only XX pings (XX are numbers) is selected. 5. Enter the IP address of the target printer or the target wireless router in Enter the network address to ping.. 6.
Page 355: How To Restore The Printer's Network Settings To Factory Default
How to Restore the Printer's Network Settings to Factory Default Important • Note that initialization erases all network settings on the printer, and printing operation from a computer over network becomes impossible. To use the printer over network, perform setup according to the instructions on our website.
Page 356: Problems While Printing From Smartphone/Tablet
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet...
Page 357: Cannot Print From Smartphone/Tablet
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. If you cannot print from your smartphone/tablet over the wireless LAN, confirm the following. Note • For problems on printing with other connection methods or details on how to perform settings of each connection method: Using PIXMA Cloud Link Printing from AirPrint Compliant Device...
Page 358 Make sure that there is no source of radio wave interference in your vicinity. Check6 If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
Page 359: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Print Results Not Satisfactory Ink Is Not Ejected Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Printing Stops Before It Is Completed...
Page 360: Printing Does Not Start
Printing Does Not Start Make sure that the power plug is securely plugged in, then press the ON button Check1 to turn the printer on. While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
Page 361 Set the printer not to detect the width of the paper using the Canon IJ Printer Utility. To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, clear the Detect paper width check box, and then click Apply.
Page 362: Paper Jams
Paper Jams When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. * The screen differs depending on the OS you are using. For details on how to remove the jammed paper, refer to List of Support Code for Error (When Paper Is Jammed).
Page 363: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. Do the page size and media type settings match the size and type of the loaded Check1 paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 364 Printed Paper Curls or Has Ink Blots Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
Page 365: Cannot Print To End Of Job
Cannot Print to End of Job Is the space of your computer's hard disk sufficient? Check Delete unnecessary files to free disk space.
Page 366: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong...
Page 367 White Streaks Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Check the status of ink tanks. Replace the ink tank if the ink has run out. Check2 Replacing an Ink Tank Print the Nozzle Check Pattern and perform any necessary maintenance Check3 operations such as Print Head Cleaning.
Page 368 Enable automatic ink quality maintenance by using the printer driver. 1. Make sure that the printer is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in the pop-up menu.
Page 369: Lines Are Misaligned
Lines Are Misaligned Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Perform Print Head Alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 370: Printed Paper Curls Or Has Ink Blots
Is Photo Paper used for printing photographs? Check3 When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 371: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Is the appropriate type of paper used? Check the followings: Check2 •...
Page 372 * Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains enabled for all subsequent print jobs. In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.
Page 373 Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. 1. Make sure that the printer is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3.
Page 374: Back Of The Paper Is Smudged
Back of the Paper Is Smudged Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Perform the Bottom Plate Cleaning to clean the inside of the printer. Check2 Cleaning the Inside of the Printer (Bottom Plate Cleaning) Note •...
Page 375: Vertical Lines Are Printed On The Sides Of The Printout
Vertical Lines Are Printed on the Sides of the Printout Is the size of the loaded paper correct? Check The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Page 376: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Print the Nozzle Check Pattern and perform any necessary maintenance Check2 operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 377 Enable automatic ink quality maintenance by using the printer driver. 1. Make sure that the printer is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in the pop-up menu.
Page 378: Ink Is Not Ejected
Ink Is Not Ejected Has the ink run out? Check1 Open the top cover, then check the status of ink lamp. Checking the Ink Status Are the print head nozzles clogged? Check2 Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head...
Page 379: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs Make sure that paper is loaded. Check1 Loading Paper Make sure of the following when you load paper. Check2 In the rear tray: • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 380 If the paper tears in the rear tray or the manual feed tray, see Paper Jams to remove it. If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 381: Cannot Print On The Disc Label
Use the disc tray supplied with this printer ("K" is on the upper side). For details on how to place the disc tray, refer to Placing a Printable Disc. Unrecognizable printable disc may be placed. Check2 Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
Page 382 Disc Tray Jammed Pull out the disc tray gently. If the disc tray cannot be pulled out, turn the printer off, then turn the printer back on again. The disc tray will automatically be ejected. When the disc tray is pulled out, place the disc tray ("K" is on the upper side) again, then retry printing. Place the printable disc properly referring to Placing a Printable Disc.
Page 383: Printing Stops Before It Is Completed
Printing Stops Before It Is Completed Is the disc tray guide opened while printing on paper? Check1 Close the disc tray guide and press the RESUME/CANCEL button on the printer. Is the paper loaded? Check2 Make sure that paper is loaded. If the printer has run out of paper, load paper.
Page 384: Problems With The Printer
Problems with the Printer The Printer Cannot Be Powered On The Printer Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Printer with USB Connection Print Head Holder Does Not Move to the Position for Replacing The Printer Is Vibrating/The Printer Is Making an Operation Noise Even When the Printer Is Not in Use...
Page 385: The Printer Cannot Be Powered On
The Printer Cannot Be Powered On Press the ON button. Check1 Make sure that the power plug is securely plugged into the power cord Check2 connector of the printer, then turn it back on. Unplug the printer from the power supply, then plug the printer back in and turn Check3 the printer back on after leaving it for at least 5 minutes.
Page 386: The Printer Turns Off Unintentionally
The printer turns off automatically according to the elapsed time you specified if the setting to turn the unit off automatically is enabled. If you do not want the printer to turn off automatically, open Canon IJ Printer Utility, select Power Settings in the pop-up menu, then select Disable for Auto Power Off on Auto Power.
Page 387: Cannot Connect To Computer With A Usb Cable Properly
Cannot Connect to Computer with a USB Cable Properly Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow down due to communication speed.
Page 388: Cannot Communicate With The Printer With Usb Connection
Cannot Communicate with the Printer with USB Connection Make sure that the printer is turned on. Check1 Make sure that the USB cable is connected properly. Check2 Connecting the Printer to the Computer Using a USB Cable to connect the USB cable properly. Do not start up IJ Network Tool while printing.
Page 389: Print Head Holder Does Not Move To The Position For Replacing
Print Head Holder Does Not Move to the Position for Replacing Is the POWER lamp off? Check1 Check if the POWER lamp is lit. The print head holder will not move unless the power is on. If the POWER lamp is off, close the top cover and turn the printer on.
Page 390: The Printer Is Vibrating/The Printer Is Making An Operation Noise Even When The Printer Is Not In Use
• Enabling automatic ink quality maintenance is recommended. Failure to perform the ink quality maintenance about once a week may affect print quality. 1. Make sure that the printer is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in the pop-up menu.
Page 391: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the Printer Driver Uninstalling IJ Network Tool...
Page 392: Cannot Install The Printer Driver
Cannot Install the Printer Driver Download the driver from the support page of our website, then reinstall it.
Page 393: Uninstalling Ij Network Tool
• Even if IJ Network Tool is uninstalled, you can print over network. However, you cannot change the network settings over network. 1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash.
Page 394: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
Page 395: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen.
Page 396 6 flashes The disc tray guide is closed. 1850 The disc tray guide is open. 1851 The disc tray guide has been closed. 1855 The disc tray guide has been opened. 1856 To print on specified paper, you need to open the disc tray guide. 1859 To continue printing, you need to close the disc tray guide.
Page 397 (A) Flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred. 5B00, 5B01 10 flashes An error requiring you to contact B200 the service center has occurred. Other cases than Printer error has occurred.
Page 398: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note • A Support Code (error number) is displayed on the computer for some error or message. For details on errors with Support Codes, refer to List of Support Code for Error.
Page 399 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
Page 400 Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
Page 401: Error Message Appears On A Pictbridge Compliant Device
For errors on non- Canon PictBridge compliant devices, check the status of the Alarm lamp and take the appropriate action to clear the error. For details, see If an Error Occurs.
Page 402 If an Error Occurs "Ink Error" An ink tank that was once empty is installed. When the Alarm lamp flashes 18 times, refer to 1699 to resolve the error. "Hardware Error" The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank.
Page 403: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the printer or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution •...
Page 404: List Of Support Code For Error(Pro-10S)
List of Support Code for Error The support code appears on the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action.
Page 405 • 9000 to 9ZZZ 9000 9400 • A000 to ZZZZ B200 B400 About the support code for paper jam, you can also refer to List of Support Code for Error (When Paper Is Jammed).
Page 406: List Of Support Code For Error (When Paper Is Jammed)
List of Support Code for Error (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot, the rear tray, or the manual feed tray: 1300 •...
Page 407 1300 Cause Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray. Action Remove the jammed paper depending on the paper source. If the paper loaded in the rear tray is jammed: If the paper loaded in the manual feed tray is jammed: •...
Page 408 • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. • If the paper loaded in the manual feed tray is jammed: 1.
Page 409 4. Reload the paper, and press the RESUME/CANCEL button on the printer. The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If you turned off the printer in step 2, all print jobs in the queue are canceled. Reprint if necessary. Note •...
Page 410: Paper Is Jammed Inside The Printer
Paper Is Jammed inside the Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot, from the rear tray, or from the manual feed tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Page 411 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly.
Page 412 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? •...
Page 413: In Other Cases
In Other Cases Make sure of the following: Are there any foreign objects around the paper output slot? Check1 Are there any foreign objects in the rear tray or the manual feed tray? Check2 If there are any foreign objects in the rear tray or the manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 414 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper. After carrying out the above measures, press the printer's RESUME/CANCEL button to dismiss the error.
Page 415 1001 Cause There is no disc tray. Action When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("K" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the printer's RESUME/CANCEL button.
Page 416 1002 Cause Printable disc (BD/DVD/CD, etc.) is not set. Action When printing on printable discs, use the disc tray supplied with this printer ("K" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the printer's RESUME/ CANCEL button.
Page 417 1006 Cause Possible causes include the following. • There is no paper in the manual feed tray. • Paper is not loaded properly. Action Take the corresponding actions below. • Load a sheet of paper in the manual feed tray. •...
Page 418 Canon IJ Printer Utility. To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, clear the Detect paper width check box, and then click Apply.
Page 419 1200 Cause The top cover is open. Action Close the top cover and wait for a while. Do not close it while you are replacing an ink tank.
Page 420 1250 Cause The paper output tray is closed. Action Open the paper output tray to resume printing.
Page 421 1261 Cause The manual feed tray is in the paper jam clearing position. Action Return the manual feed tray to the paper feed position, then press the printer's RESUME/CANCEL button.
Page 422 1270 Cause The feed slot cover is open. Action Close the feed slot cover slowly then press the printer's RESUME/CANCEL button.
Page 423 1308 Cause Paper is loaded in the manual feed tray when you start printing on a printable disc. Action Remove the paper from the manual feed tray, then press the printer's RESUME/CANCEL button.
Page 424 1350 Cause Ink tank replacement is complete. Action Press the printer's RESUME/CANCEL button to continue printing.
Page 425 1351 Cause When the ink tank replacement is required, the top cover has been opened. Action Check the following precautions for ink tank replacement. • Prepare a new ink tank before you start replacing one. • Replace the ink tank quickly so as not to leave the printer without an ink tank. The printer may be damaged if it is left without an ink tank, causing a problem such as clogging due to dried ink.
Page 426 1401 Cause The print head is not installed. Action Install the print head. If the print head is already installed, remove the print head once and then reinstall it. If the error is still not resolved, the print head may be damaged. Contact the service center.
Page 427 1403 Cause The print head may be damaged. Action Contact the service center.
Page 428 1405 Cause The print head may be damaged. Action Contact the service center.
Page 429 1410 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 430 1411 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 431 1412 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 432 1413 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 433 1414 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 434 1415 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 435 1416 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 436 1417 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 437 1418 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 438 1419 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
Page 439 1600 Cause Ink may have run out (The lamp on the ink tank flashes). Action If printing is in progress, you are recommended to stop printing, replace the ink tank, and then print again. If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed.
Page 440 1660 Cause The ink tank is not installed. Action Install the ink tank.
Page 441 1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 442 1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 443 1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 444 1698 Cause Printer detected ink out condition (The lamp on the ink tank flashes). Action If printing is in progress, stop printing, replace the ink tank, and then print again. To avoid printing troubles such as the mixing of inks, this printer is designed to stop printing by flashing the Alarm lamp seventeen times when the remaining ink level in an ink tank goes under the amount of ink required to maintain both printer and print quality.
Page 445 * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink.
Page 446 1700 Cause The ink absorber is almost full. Action Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
Page 447 1701 Cause The ink absorber is almost full. Action Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
Page 448 1750 Cause Appropriate ink tank is not installed. Action Printing cannot be executed because the ink tank is not compatible with the printer. Install the appropriate ink tank. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 449 1850 Cause The disc tray guide is closed. Action Open the disc tray guide, attach the disc tray properly, then press the printer's RESUME/CANCEL button.
Page 450 1851 Cause The disc tray guide is open. Action When printing other than disc label printing is started, close the disc tray guide. Close the disc tray guide, then press the printer's RESUME/CANCEL button.
Page 451 1855 Cause The disc tray guide has been closed. Action Open the disc tray guide, then press the printer's RESUME/CANCEL button. Do not open or close the disc tray guide while printing is in progress. Doing so may damage the printer.
Page 452 1856 Cause The disc tray guide has been opened. Action While printing other than disc label printing, close the disc tray guide. Close the disc tray guide, then press the printer's RESUME/CANCEL button. Do not open or close the disc tray guide while printing is in progress. Doing so may damage the printer.
Page 453 1859 Cause To print on specified paper, you need to open the disc tray guide. Action Open the disc tray guide. Press the printer's RESUME/CANCEL button.
Page 454 185A Cause To continue printing, you need to close the disc tray guide. Action Close the disc tray guide. Press the printer's RESUME/CANCEL button. The printer resumes printing.
Page 455 2001 Cause The device incompatible with the printer is connected. Action Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device. Note • A communication time out occurs if an operation takes too long or if it takes too much time to send data.
Page 456 2002 Cause An unsupported USB hub is connected. Action If a PictBridge compliant device is connected to the printer through the USB hub, disconnect the hub from the printer. Connect a PictBridge compliant device directly to the printer.
Page 457 2103 Cause The printer cannot detect the paper size. Action Press the printer's RESUME/CANCEL button to dismiss the error, then try to print again. If this error still occurs even after printing again, set the printer not to detect the paper width by using the printer driver or Remote UI.
Page 458 2500 Cause The cause of following may have occurred the failure of Automatic Print Head Alignment. • Print head nozzles are clogged. • The paper of size other than A4 or Letter is loaded. • The paper output slot is exposed to strong light. Action Press the printer's RESUME/CANCEL button to dismiss the error, then take the actions described below.
Page 459 The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Page 460 4103 Cause Cannot perform printing with the current print settings. Action Press the printer's RESUME/CANCEL button, to cancel printing. Then change the print settings and print again.
Page 461 5100 Cause Printer error has occurred. Action Cancel printing and turn off the printer. Then confirm the following. • Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving. If any, remove the materials.
Page 462 5110 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 463 5200 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 464 5250 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 465 5400 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 466 5700 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 467 5B00 Cause Printer error has occurred. Action Contact the service center.
Page 468 5B01 Cause Printer error has occurred. Action Contact the service center.
Page 469 5C00 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 470 5C20 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 471 6000 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 472 6010 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 473 6500 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 474 6502 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 475 6700 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 476 6800 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 477 6801 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 478 6900 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 479 6901 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 480 6902 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 481 6910 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 482 6911 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 483 6920 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 484 6921 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 485 6930 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 486 6931 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 487 6932 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 488 6933 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 489 6940 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 490 6941 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 491 6942 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 492 6943 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 493 6944 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 494 6945 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 495 6946 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 496 6A00 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 497 6B00 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 498 8200 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 499 9000 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 500 9400 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
Page 501 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Contact the service center.
Page 502 B400 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.

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