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If using paper thinner than 0.004 inches (0.1 mm), set Transport unit vacuum strength in the touch screen
menu to Weak.
If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screen
menu.
Adjusting Vacuum Strength
Troubleshooting Paper Abrasion and Blurry Images
When loading paper in the printer, is the media loaded the same as the media
Check 5
type selected on the touch screen?
Select the correct media type in the touch screen menu when loading paper in the printer.
Loading the Upper Roll on the Printer
Loading Sheets in the Printer
Does the paper have a strong curl at the front edge or is it buckled?
Check 6
Set Cutting mode in the touch screen menu to User cut, and set leading edge detection to Do not detect.
To keep track of the amount of roll paper remaining in this situation, set Manage remaining roll amount to OFF
before loading the roll paper, and then set Manage remaining roll amount back to ON after the roll paper is
loaded.
Specifying the Cutting Method for Rolls
Keeping Track of the Amount of Roll Paper Left
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Troubleshooting
