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Remote Support Services
Remote support services consist of imageWARE Remote and the CDS
(Content Delivery System).
1.
imageWARE Remote
imageWARE Remote is a service that collects page counter, service
parts counter, and alarm, jam, and error code data from Canon devices
with the eRDS (Embedded Remote Diagnostic System).
The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the dealership can retrieve via
a Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by your dealership.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your dealership within the UGW.
• The ability to schedule a firmware download via the CDS (Content
Delivery System).
2.
Content Delivery System
The CDS is Canon's next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform) applications to imageRUNNER ADVANCE devices. The
advantages of the CDS include reduced service costs (labor and travel),
and improved first-call resolution. Another benefit is that the latest
version of firmware is always available to download and install on the
imageRUNNER ADVANCE devices.
The CDS provides users the option to download select MEAP
applications (.jar files and license files), select client applications, and
related
(http://www.canon.com/fau/downloads). However, the value of using the
CDS is realized when updating multiple imageRUNNER ADVANCE
devices. You can save up to 40 minutes per machine for machine
preparation and application downloading and installation.
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Revision 2
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
manuals
from
the
CDS
Web
site
July 2015
Page 43
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