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Canon imageRUNNER ADVANCE 8500 series Troubleshooting Manual
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Canon imageRUNNER ADVANCE 8500 series Troubleshooting Manual

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Troubleshooting Guide
imageRUNNER ADVANCE
8500/6500 Series
April, 2018
OIP Field Quality Assurance Div.

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Summary of Contents for Canon imageRUNNER ADVANCE 8500 series

  • Page 1 Troubleshooting Guide imageRUNNER ADVANCE 8500/6500 Series April, 2018 OIP Field Quality Assurance Div.
  • Page 2 [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE 8500/6500 Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc. [Additional case(s)] • Stained image (at regular intervals of 63mm) due to scratches on the developing upper/lower cylinder...

  • Page 3: Table Of Contents

    Contents Image Faults......................1 Black Line appearing in sub scanning direction on image due to fluff adhered to the leaser exposure path..........................1 Measure against soiled image or blank image due to a fault in the surface finishing of the developing assembly lower sleeve....................
  • Page 4 1002 Jam code due to broken spring of the escape inlet flapper............50 1008 Jam Code due to nip failure of post card feeding rollers (Finisher) .........53 Error Code......................58 E808-0007 Caused by the fixing drawer cable breakage..............58 E583-800x due to malfunction of the front/rear tray auxiliary guide or coming off of the bearing of lower stack delivery roller (Staple Finisher-V1 / Booklet Finisher-V1)........

  • Page 5: Image Faults

    Image Faults Black Line appearing in sub scanning direction on image due to fluff adhered to the leaser exposure path. [Symptom] Black line in sub scanning direction [a] may occur. The arrow [b] indicates the direction of feeding. [Cause] If fluffy foreign matter is adhered to the leaser exposure path which is located between the Laser Scanner Unit and the Developing Unit, the laser light is blocked and a latent image cannot be formed.
  • Page 6 6) Install the laser scanner unit, developing assembly and process unit by following the steps in Service Manual "Parts Replacement and Cleaning > Image Formation System. 7) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 7: Measure Against Soiled Image Or Blank Image Due To A Fault In The Surface Finishing Of The Developing Assembly Lower Sleeve

    Measure against soiled image or blank image due to a fault in the surface finishing of the developing assembly lower sleeve [Symptom] On the machines with the serial number earlier than the following countermeasure cut-in serial number in factory, soiled image [A] or blank image [B] may occur directly after machine installation or developing assembly replacement.

  • Page 8: Poor Density Or White Band Image Due To The Boss Breakage Of The Stirring Rod

    Poor density or white band image due to the boss breakage of the stirring rod [Symptom] Poor density or white band image may occur in the machine earlier than the following countermeasure cut-in serial numbers in factory. Below is a sample of image with white band phenomenon. Arrow shows the paper feeding direction. [Cause] When the stirring sheet [1] of the second stirring rod contacts the container, a stress concentrates to the base of the boss, which is connected to the 20T gear [2].
  • Page 9 3) If necessary, prepare and replace with a new type of either a stirring rod (FL3-2163-010) or a developing assembly (FM3-7384-020).
  • Page 10 A) Replacement of developing assembly (FM3-7384-020) Refer to the service manual and replace with a new type of developing assembly (FM3-7384-020). B) Replacement of stirring rod (FL3-2163-010) B-1) Refer to service manual to pull out the developing assembly. B-2) Remove 4 pcs of screws and remove the lid. [Reference] To remove the lid, displace the boss [a] from a hole, and then slide the lid towards direction [b].
  • Page 11 B-5) Remove 2pcs of screws and remove metal sheet [1]. [Caution] When installing a metal sheet, be sure the protrusions [a] come to outer side to fit it. B-6) Pull out 20Tgear [1]. B-7) Toner or flake of broken part of stirring rod may exist inside the 20Tgear. Set the center hole downward and hit the gear on a desk several times to cleanup inside the 20Tgear.
  • Page 12 B-8) Pull out a stirring rod [1] where it is at the second stirring rod position in the developing assembly. [Reference] Photo below shows the normal status of stirring rod [1]. Note that even the stirring rod [1] detached is the normal status, old type of stirring rod shall be replaced with a new type.
  • Page 13 B-10) When you install a new type of stirring rod (FL3-2163-010), make sure that the stirring part comes at the downward position. [Reference] Below is the cross section of the developing assembly. Check the direction of the stirring parts for all 3 rods and install them in correct positions as below.
  • Page 14 Model Serial number iR-ADV 6575 220V CN SPA00563 iR-ADV 6565 220V CN SMR00617 iR-ADV 6555 220V CN SMG00697 iR-ADV 6575i 120V TW SMW00513 iR-ADV 6565i 120V TW SMM00510 iR-ADV 6555i 120V TW SMC00692 iR-ADV 6575i 230V IND SMY00560 iR-ADV 6565i 230V IND SMP00521 iR-ADV 6555i 230V IND SME00872...

  • Page 15: Foggy Image/Black Lines Due To Detached Dustproof Glass Inside The Laser Scanner Unit

    2) Check the dustproof glass inside the laser scanner unit. If the dustproof glass is detached, replace it with the new laser scanner unit. If it is not detached, look for another factor. 3) Return the laser scanner unit. [ Service parts] - imageRUNNER ADVANCE 6500 series : FM3-7526-010 - imageRUNNER ADVANCE 8500 series : FM3-7531-010...

  • Page 16: Stained Image (At Regular Intervals Of 63Mm) Due To Scratches On The Developing Upper/Lower Cylinder

    Stained image (at regular intervals of 63mm) due to scratches on the developing upper/lower cylinder [Symptom] Stain (at regular intervals of 63mm) [a] may appear on image when printing. [Cause] Scratches [a] on the developing upper/lower cylinder result in the aforementioned symptom. [Service work] Prepare and replace with a new developing assembly (FM4-5429-010).

  • Page 17: Faulty Feeding

    Faulty Feeding Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1) [Symptom] When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-in serial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shown in the Figure below.
  • Page 18 1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2]. 1-4) Remove the roller guide unit [1] in the arrow direction. 1-5) Remove the 1 E ring [1], and remove the 1 shaft [2]. [Attention] The E ring should be replaced with a new one instead of reusing it.
  • Page 19 1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000). 1-8) Checking the rear saddle alignment plate 1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then, check if it is properly moved to the markings.
  • Page 20 1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket. [Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewed position.
  • Page 21 2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2]. 2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit. 2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4]. 2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopper assembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.
  • Page 22 2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper end stopper installation angle. 2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitching position of the saddle stitcher unit".

  • Page 23: Malfunction

    Malfunction When using the manual stapler, staple position is shifted and sheets are not stapled due to a spring coming off. (Staple Finisher- V1, Booklet Finisher-V1) [Symptom] When using the manual stapler, staple position may be shifted and sheets may not be stapled due to a spring coming off. Fig.[A] shows correct stapling.
  • Page 24 [Service work] When the above symptom occurs, follow the steps below. The procedure starts from where the finisher is removed from the main body. 1) Open the front cover [1], and remove the link [2]. 2) Remove the front cover [1]. 3) Remove the face cover [1].
  • Page 25 4) Remove the face plate [1]. - 1 claw [2] - 1 connector [3] 5) Avoid the guide, and remove the front inner cover [1]. - 6 screws [2]...
  • Page 26 [Note] Be careful not to drop the link [1] as it comes off easily. [Note] Escape the punch unit when it is installed. 6) Remove the sensor holder [1] located in back of the front inner cover. - 2 screws [2] - Connector [3]...
  • Page 27 7) Check whether the torsion spring [1] and tension spring [2] in the sensor holder come off. If the springs are not in normal place, place them back in the correct positions. 8) Attach all the parts in the reverse order from the step 6).

  • Page 28: Message Is Wrongly Displayed Due To The Displaced Waste Staple Case (Staple Finisher-X1 / Booklet Finisher-X1 / Staple Finisher-N1 / Booklet Finisher-N1)

    Message is wrongly displayed due to the displaced waste staple case (Staple Finisher-X1 / Booklet Finisher-X1 / Staple Finisher- N1 / Booklet Finisher-N1) [Symptom] Even though the waste staple case is not full, the following message may be displayed. Model Message iR-ADV 8200 Series Check the staple waste tray.
  • Page 29 1) Open the front door. 2) Remove the 5 screws and remove the left inner cover. 3) Remove the clip, shaft and spring to remove the stapler stopper. 4) Remove the waste staple case.
  • Page 30 5) Remove the one connector and two screws to remove the staple collect unit. 6) Remove the tension spring [1], 3 clips [2] to pull out the shaft [3], and then remove the waste staple case bracket [4]. [Note] When removing the shaft, do not lose the bushing [1].
  • Page 31 7) Remove the 1 screw and remove the leaf spring [1]. 8) Insert the shim (XD1-1104-635) [3] between the leaf spring [1] and the waste staple case bracket [2], and tighten it with a screw. 9) Attach the parts by reversing the procedures from step 7). 10) Check that the waste staple case is not displaced with the weak power and that the message is not displayed.
  • Page 32 [Countermeasure cut-in serial numbers in factory] Model Serial number Staple Finisher-N1 UL PMJ07811 Booklet Finisher-N1 UL PMR01234 Staple Finisher-X1 UL SXA01047 Booklet Finisher-X1 UL SYB00747 Staple Finisher-N1 EU/O PMK03631 Booklet Finisher-N1 EU/O PMS01429 Staple Finisher-X1 EU/O SYA00699 Booklet Finisher-X1 EU/O SYC00660 Staple Finisher-N1 CN PML00030...

  • Page 33: Response Of Static Touch Panel Is Slow Due To Electrical Noise

    Response of static touch panel is slow due to electrical noise [Symptom] Response of static touch panel may be slow. [Cause] Noise from the power source has an impact on control of the static touch panel, resulting in the above symptom. [Reference] Possible factors for electrical noise include: 1) Uninterruptible power supply (UPS) being connected to the main power, 2) Machine tool, inverter, vacuum cleaner and smartphone charger being plugged into a nearby power outlet.

  • Page 34: Remove All The Output Paper" Is Displayed When Delivering To The Escape Tray (Staple Finisher-V1/Booklet Finisher-V2)

    " Remove all the output paper" is displayed when delivering to the escape tray (Staple Finisher-V1/Booklet Finisher-V2) [Symptom] When delivering to the escape tray in printing or copying, "Remove all the output paper (Remove the paper in the delivery tray)" message may be displayed.
  • Page 35 [Service work] When the aforementioned symptom has occurred, perform the work following the procedure below. 1) Turn the main power of the main body off. 2) Push the delivery roller [2] of the upper escape tray towards the rear side 3) Check if the sensor flag [1] comes back to a normal position by its own weight as shown in the figure [A].

  • Page 36: Boss Breakage In The Shutter Of Patch Sensor Assembly Occurring When Opening/Closing The Shutter

    Boss breakage in the shutter of patch sensor assembly occurring when opening/closing the shutter [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below when opening the shutter [2] in the patch sensor assembly [1], the boss [a] which acts as a supporting point may break. [Cause] Stress caused by opening and closing the shutter applies to the root of the boss intensively for a long time, resulting in the above symptom.
  • Page 37 iR-ADV 8585i 120V USA G SWP00501 iR-ADV 8505 220V CN SWE00105...

  • Page 38: Not All The Icons Are Displayed On The Ui Screen Of Main Body Due To Disconnection Of The Connectors

    Not all the icons are displayed on the UI screen of main body due to disconnection of the connectors. [Symptom] After the main power of main body is turned on, icons may be slow in coming up on the UI screen of the control panel, and also some of the icons may be missed.
  • Page 39 [Service work] 1) Check to see if the following 4 connectors are not disconnected. If no connector is disconnected, check other factors (disconnection of cable and unit etc.) [Reference] Refer to Parts Replacement and Cleaning > "Removing the DC Controller PCB", "Removing Main Controller PCB 2" and "Removing the Power Supply Assembly"...

  • Page 40: Measures When Dadf Does Not Open

    Measures when DADF does not open [Symptom] DADF installed in the machine may not be opened since the magnet is not separated even if the handle of DADF is gripped. [Cause] If the attaching section of the handle shaft [B] is broken, the shaft does not turn even if the handle is gripped. Therefore, the magnet attached to the shaft does not separate from the supporting plate on the copy board side, resulting in the above-mentioned symptom.
  • Page 41 3) Remove the screws (x2) and remove the magnet [1] from the shaft. 4) Pull out the shaft from the left side of the base frame.
  • Page 42 5) Insert the shaft included in the ADF handle set into the base frame by paying attention to the orientation. 6) Attach the magnet that was removed in the step 3) to the shaft with the screws (x2) temporarily. Do not tighten the screws too firmly because the height of the magnet catch will be adjusted in the later step.

  • Page 43: Transmission/Fax-Related

    Transmission/Fax-Related Skip Blank Originals fails in Scan and Send/Scan and Store due to foreign particles attached to the scanning area [Symptom] Blank pages may be mixed [1] (Skip Blank Originals fails) even if "Skip Blank Originals" is selected in Scan and Send/Scan and Store (Advanced Box).
  • Page 44 [Caution] Do not use any detergent. B-2) Close the inside cover and the scanning area cover those were opened in the step B-1). B-3) Scan the originals that generated the symptom and confirm the symptom no longer occurs.If the symptom no longer occurs, the work is completed.

  • Page 45: Jam (Main Unit)

    Jam (Main Unit) 0108/0215 jam codes due to the coming off of the detection flag of the photo sensor assembly [Symptom] Misalignment of side registration on image and 0108/0215 jam may occur when printing in duplex mode. 0108 : Duplex Merging Sensor Delay jam 0215 : Duplex Left Sensor Stationary jam [Cause] Though in rare cases the detection flag holder [1] of the photo sensor assembly is loose.

  • Page 46: Measures When The Display Of Jam 0118/010F/0218/020F/0A18/0A0F Cannot Be Canceled (Pod Deck Lite-C1/Paper Deck Unit-E1/F1)

    Measures when the display of jam 0118/010F/0218/020F/ 0A18/0A0F cannot be canceled (POD Deck Lite-C1/Paper Deck Unit-E1/F1) [Symptom] The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machines produced before the serial numbers mentioned in the list below.
  • Page 47 3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out roller feed guide. 4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide. 5) Replace the feed guide with the lower feed guide (FL0-2918-000).

  • Page 48: Jam (Delivery Options)

    Jam (Delivery options) 1004 Jam Code or folded corner on printed out paper due to positional displacement of support (Staple/Saddle/Booklet/ Finisher) [Symptom] 1004 jam or folded corner of printed out paper may occur on machines with serial number earlier than the following countermeasure cut-in serial numbers in factory.
  • Page 49 Part Number Description Q'ty Fig.No. FM3-5188-040 SIDE REGIST, SENSOR PCB ASS'Y 0->1 B) Finisher AN1/AF1/AJ1, Saddle Finisher AN2/AF2/AJ2 Part Number Description Q'ty Fig.No. FM4-7157-010 SIDE REGIST, SENSOR PCB ASS'Y 1->0 FM4-7157-020 SIDE REGIST, SENSOR PCB ASS'Y 0->1 [Countermeasure cut-in serial numbers in factory] Model Serial number Finisher-AJ1 UL...

  • Page 50: 110F Jam Code Due To Meshing Failure Of The Timing Belt (Staple-Q1/W1/Booklet-Q1/W1/Saddle-Ak2/Finisher-Ak1)

    Copier B/W | iR-ADV 8205/8285/8295 Series | imageRUNNER ADVANCE 8205, imageRUNNER ADVANCE 8205 PRO, imageRUNNER ADVANCE 8285, imageRUNNER ADVANCE 8285 PRO, imageRUNNER ADVANCE 8295, imageRUNNER ADVANCE 8295 PRO Copier B/W | imageRUNNER ADVANCE 8500 series | imageRUNNER ADVANCE 8505, imageRUNNER ADVANCE 8585, imageRUNNER ADVANCE 8585i, imageRUNNER ADVANCE 8595...
  • Page 51 [Reference] When a round stick is not available to insert, remove the connecting shaft [1] from the engine and the finisher, and insert it into the positioning holes of the plate and the upper dispose guide. In the photo [A] below, the shaft [1] is aligned with the rear plate. In the photo [B], the shaft [1] is aligned with the front plate. 3-2) Tighten the 4 screws that were loosened in the step 3-1).
  • Page 52 4-2) Loosen the 2 screws [1] on the operation feed motor (M26), move the motor in the direction of the arrow until it stops and fully tighten the screws. 4-3) With the 2 screws [2] that were removed in the step 4-1), temporarily secure the paper delivery drive assembly (L). 4-4) Move the paper delivery drive assembly (L) in the direction of the arrow until it stops and fully tighten the 2 screws [2].
  • Page 53 4-5) Make some prints and check that the above issue does not occur.

  • Page 54: 1002 Jam Code Due To Broken Spring Of The Escape Inlet Flapper

    1002 Jam code due to broken spring of the escape inlet flapper [Symptom] 1002 jam may occur with the machines earlier than the following countermeasure cut-in serial numbers in factory. -1002: delivery sensor (PS102) delay jam [Cause] When a load is applied by any factor to the tension spring [2] which is lifting the escape inlet flapper [1], the tension spring is broken [a], and the escape inlet flapper descends and blocks the feed path toward the stack tray (processing tray).
  • Page 55 a-3) If the tension spring is broken, go to the next step. If the tension spring is not broken, look for another factor. a-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010). [Note] When attaching the tension spring [1], do not twist its hook. a-5) Reverse the procedure of the step a-1) to close the front door.
  • Page 56 b-3) If the tension spring is broken, go to the next step. If the tension spring is not broken, look for another factor. b-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010). [Note] When attaching the tension spring [1], do not twist its hook. b-5) Reverse the procedure of the step b-1) to close the front door.

  • Page 57: 1008 Jam Code Due To Nip Failure Of Post Card Feeding Rollers (Finisher)

    1008 Jam Code due to nip failure of post card feeding rollers (Finisher) [Symptom] In the machine earlier than the following countermeasure cut-in serial numbers in factory, when feeding a postcard or a paper with a length less than 182mm in feeding direction, were ejected, 1008 jam may occur in rare occasion. -1008 Jam: Buffer path 2 sensor (UN14) Delay Jam [Cause] When pull in current value of the solenoid was insufficient and the installed position of estrangement solenoid unit (SL11) [1] was...
  • Page 58 b-4) Remove screws [1] x3pcs, remove the estrangement solenoid unit [2]. b-5) Replace with a new estrangement solenoid unit (FM1-A170-010) [1]. b-6) Loosen the screws [1] x2pcs, which are fixing the estrangement solenoid unit. b-7) Push in the middle part [1] of the arm of estrangement solenoid unit, by a finger in a direction indicated by arrow. Measure the height[b] between the bottom of buffer guide [2] to the corner of an idler roller holder by a scale.
  • Page 59 [Reference] Marking the corner [1] of the idler roller holder by a permanent marker, may make the adjustment easier. b-8) Fix the solenoid by screws [1] x2pcs. b-9) Reassemble the parts in reverse order from the step b-3). [Service parts] Part Number Description Q'ty...
  • Page 60 [Countermeasure cut-in serial number in factory1] Model Serial No. STAPLE FIN-Q1 UL No implemented due to production discontinuance STAPLE FIN-Q1 EU/O No implemented due to production discontinuance BOOKLET FIN-Q1 UL No implemented due to production discontinuance BOOKLET FIN-Q1 EU/O No implemented due to production discontinuance STAPLE FIN-W1 UL SWT50501 STAPLE FIN-W1 EU/OT...
  • Page 61 Model Serial No. FINISHER-AN1 EU/OT WBQ50108 FINISHER-AN1 CN WBR50025 SADDLE FIN-AN2 US WBT50432 SADDLE FIN-AN2 EU/OT WBU50201 SADDLE FIN-AN2 CN WBV50006...

  • Page 62: Error Code

    Error Code E808-0007 Caused by the fixing drawer cable breakage [Symptom] E808-0007 may occur. - E808-0007 : Fixing Power Supply error [Cause] The fixing drawer cable [1] comes in contact with the sheet metal [a], and the cable coating is broken and short-circuited to cause the above-mentioned symptom.
  • Page 63 [Service work] If the above-mentioned symptom occurs, replace the fixing drawer cable with the new type of the fixing drawer cable (FM3-7351-020) having the additional protective tape to prevent the coating breakage. [Replacement parts] - CABLE, FIXING DRAWER : FM3-7351...

  • Page 64: E583-800X Due To Malfunction Of The Front/Rear Tray Auxiliary Guide Or Coming Off Of The Bearing Of Lower Stack Delivery Roller (Staple Finisher-V1 / Booklet Finisher-V1)

    E583-800x due to malfunction of the front/rear tray auxiliary guide or coming off of the bearing of lower stack delivery roller (Staple Finisher-V1 / Booklet Finisher-V1) [Symptom] E583-800x may occur during copy operation. - E583-8001 : Error in the Tray Auxiliary Guide Motor. The tray auxiliary guides don't come off the Front/Rear Tray Auxiliary Guide HP Sensors when the Tray Auxiliary Guide Motor has been driven for 1 second.
  • Page 65 The figure below shows a condition where the bearing [1] has come off. [Service work] When the aforementioned symptom has occurred, check if the front/rear tray auxiliary guide works properly. If the front/rear tray auxiliary guide does not work properly, prepare the washer (XD1-1106-235), fix the dropped bearing of the lower stack delivery roller and adjust the mounting of the front/rear tray auxiliary guide holder following the procedure below.
  • Page 66 2) Remove the grate-shaped lower guide. - 2 screws [2]...
  • Page 67 [Note] Insert the claw [1] as shown in the figure for installation and then hook the rack [2] on the stepped screw.
  • Page 68 3) If the bearing [2] of the lower stack delivery roller [1] has come off, reattach the bearing [2] in a proper state and go to the step 4). If the bearing [2] has not come off, then go to the step 8). 4) Remove the metal plate [1].
  • Page 69 5) Remove the bushing [2] from the lower stack delivery roller [1]. 6) Attach the washer (XD1-1106-235) [3] between the E-ring [1] and the bushing [2].
  • Page 70 7) Reattach the metal plate [1]. - Screw [2] (x1) 8) Loosen the 2 screws [1].
  • Page 71 9) Rotate the gear [1] in the direction of the arrow with fingers and let the front/rear tray auxiliary guide [2] protrude by approximate 10mm longer. 10) Reassemble the parts in reverse order from the step 2). 11) Select the motor being subject to the operation check. Go to Service mode (Level1) SORTER >...

  • Page 72: E202-0001 And Abnormal Noise From The Reader Assembly During The Operation Due To The Detached Flat Cable Unit

    E202-0001 and abnormal noise from the reader assembly during the operation due to the detached flat cable unit [Symptom] E202-0001 and abnormal noise from the reader assembly during the operation may occur on the products with the serial numbers earlier than those listed in Countermeasure cut-in serial number in factory below. - E202-0001 : Reader Scanner Unit HP error [Cause] If the scanner fixation tool [1] is inserted obliquely when moving the main body, the tool becomes in a state where it is pressing...
  • Page 73 [Attention] If attaching the scanner fixation tool when moving the main body, insert it in a correct and straight way. [Service parts] Part Number Description Q'ty Fig.No. FM0-0482-000 FLAT CABLE UNIT 1 -> 1 [Countermeasure cut-in serial numbers in factory] Model Serial number iR-ADV 6555 230V AS...
  • Page 74 iR-ADV 8505 220V CN To be informed as soon as identified.

  • Page 75: E840-0001 Due To The Defect Securing Screws For The Fixing Shutter Motor

    E840-0001 due to the defect securing screws for the fixing shutter motor [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below E840-0001 may occur. E840-0001 : Fixing Shutter Motor error [Cause] The screws securing the fixing shutter motor are loosened and come off after some endurance time has elapsed and from vibration, then the fixing shutter motor becomes unable to be driven the fixing shutter and ends in the above mentioned symptom.
  • Page 76 [Service parts] XB2-8301-009 SCREW,W/WASHER,M3X10 [Countermeasure cut-in serial numbers in factory] - iR-ADV 6075 Series : No implemented due to production discontinuance. Model Serial number iR-ADV 6275 230V AS NMD01281 iR-ADV 6265 230V AS NMM00975 iR-ADV 6255 230V AS NMV02132 iR-ADV 6575 230V AS SMU00631 iR-ADV 6565 230V AS SMK00689...

  • Page 77: E583-8001/E583-8002 Due To Malfunction Of The Front/Rear Tray Auxiliary Guides(Staple/Booklet Finisher_V1)

    E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/Booklet Finisher_V1) [Symptom] In the machines prior to the countermeasure cut-in serial number in factory described below E583-8001 or E583-8002 may occur. - E583-8001 : Error in the Tray Auxiliary Guide Motor. The tray auxiliary guides don't come off the Front/Rear Tray Auxiliary Guide HP Sensors when the Tray Auxiliary Guide Motor has been driven for 1 second.
  • Page 78 2) If the bushing [2] on the rear side of the lower delivery roller [1] is detached from the supporting plate, go to the step 3). If the bushing [2] is not detached, go to the step 7). 3) Remove the supporting plate [1] of the bushing on the near side. - Screw [2] 1 pcs 4) Remove the busing [2] from the lower delivery roller shaft [1].
  • Page 79 6) While attaching the bushing on the rear side of the lower delivery roller, attach the supporting plate [1] which was removed in the step 3). - Screw [2] 1 pcs 7) Loosen the 2 screws [1], rotate the gear [2] in an arrow direction with a hand, pull out the front/rear tray auxiliary guide [3] for approx.

  • Page 80: E004-0205/E197-0008/E263-0000/E808-000X/E840-0001 Caused By Damaged Coating Of The Fixing Drawer Cable

    E004-0205/E197-0008/E263-0000/E808-000x/E840-0001 caused by damaged coating of the fixing drawer cable [Symptom] E004-0205/E197-0008/E263-0000/E808-000x/E840-0001 may occur in the main body earlier than the countermeasure cut-in serial numbers in factory mentioned below. (x=4 or 7) - E004-0205 : Fixing Power Supply error (Detect that the Fixing Main Thermistor is not connected.) - E197-0008 : Serial communication error - E263-0000 : Current Sensor error - E808-0004 : Fixing Power Supply error (Detected OFF with output 12 V of the Main Driver PCB.)
  • Page 81 iR-ADV 8505 230V EUR SWC01391 iR-ADV 8505P 230V EUR TMF00548 iR-ADV 8505i 120V USA SWA02531 iR-ADV 8585i 120V USA SWN01251 iR-ADV 8505i 120V USA G SWB00517 iR-ADV 8585i 120V USA G SWP00508 iR-ADV 8505 220V CN To be informed as soon as identified. iR-ADV 6575 230V AS SMU00704 iR-ADV 6565 230V AS...

  • Page 82: E197-0002 Due To The Worn Coating Of Paper Pick-Up Assembly Cable

    E197-0002 due to the worn coating of paper pick-up assembly cable [Symptom] E197-0002 may occur. - E197-0002 : Serial communication error [Cause] If the cable is in contact with the roller spindle for the pick-up assembly [1] and its coating is worn, a short circuit occurs and it results in the above-mentioned symptom.

  • Page 83: Measure Against E674-0100

    Measure against E674-0100 [Symptom] E674-0100 may occur when FAX clearing and job canceling are executed. [Cause] When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode > Mode List > FAX > Clear > ALL) in a state that FAX jobs still remain, the data inconsistencies of FAX history data are detected at the time of turning ON/OFF main power supply of the engine and then that results in the above symptom.

  • Page 84: E568-8002/Shaved Gear Tooth Due To Overloading With Friction From Sliding While The Estrangement Rack Is Moving (Staple-Q1/W1/Booklet-Q1/W1/Saddle-Am2/An2/Finisher-Am1/An1)

    E568-8002/Shaved gear tooth due to overloading with friction from sliding while the estrangement rack is moving (Staple-Q1/W1/ Booklet-Q1/W1/Saddle-AM2/AN2/Finisher-AM1/AN1) [Symptom] E568-8002 and shaving on the gear tooth may occur in the machine earlier than the following countermeasure cut-in serial numbers in factory. - E568-8002 : Feed Roller HP error [Cause] While the feed roller shaft is moving up and down to detect home position, if the estrangement rack [1] that holds the feed roller...
  • Page 85 B-3-2) Remove the e-rings [3] (x3pcs) to remove the follower roller and then draw out the feed roller. [Reference] - Some models have only 2pcs of e-rings. - Some models have a pin attached to the follower roller B-3-3) Remove the e-rings [4] (x2pcs) to detach the estrangement rack [1]. B-4) Put marks with a magic marker on the teeth of the gear meshing with the estrangement rack.
  • Page 86 B-8) Reassemble the parts in reverse order from the step B-3). Use new e-rings (XD9-0135-000) when doing so. [Service parts] (Common to models) Part Number Description Q'ty Fig. No. XD9-0135-000 RING, E 5 -> 5 HY9-0007-000 LUBE, MOLYKOTE EM-50L, GREASE 0 ->...
  • Page 87 Model Serial No. Finisher-AK1 CN NWD50030 Finisher-AK1 EU/O NWC50342 Finisher-AK1 UL NWB50000 Finisher-AJ1 UL No implemented due to production discontinuance. Finisher-AJ1 EU/OT No implemented due to production discontinuance. Finisher-AJ1 CN No implemented due to production discontinuance. Saddle Finisher-AJ2 CN No implemented due to production discontinuance. Finisher-AM1 UL No implemented due to production discontinuance.

  • Page 88: E840-0001 Due To Rotation Failure Of A Drive Shaft In The Upper Fixing Ass'y

    E840-0001 due to rotation failure of a drive shaft in the upper fixing ass'y [Symptom] E840-0001 may occur - E840-0001 : Fixing Shutter Motor error [Cause] Due to deformation and burrs of a drive shaft in the upper fixing ass'y, the load (torque) may be increased to cause abnormal rotation, leading to the aforementioned symptom.

  • Page 89: E017-0002/0003 Due To Interference Of A Harness And A Sensor Flag

    E017-0002/0003 due to interference of a harness and a sensor flag [Symptom] Either E017-0002 or 0003 may be displayed. - E017-0002 : ETB engagement error - E017-0003 : ETB HP error [Cause] Harness [3] of the ETB disengage sensor [2] of the solenoid assembly [1] may interfere with a sensor flag [4], causing sensor flag rotation failure.
  • Page 90 [Service parts] - FM4-0889-010 solenoid assembly...

  • Page 91: Notice Of Proactive Measure Against E068-0001

    Notice of proactive measure against E068-0001 [Detail] If the pre-transfer corona wire of the pre-transfer corona ass'y is used beyond the estimated life (feeding paper 500,000 sheets, estimated life in the environment of high temperature/high humidity (30℃/80%) is feeding paper 250,000 sheets), the corona wire may be deteriorated and E068-0001 may occur.

  • Page 92: Specifications-Related

    Specifications-Related Regarding the replacing operation of photo-interrupter (shift tray - D1/E1/F1) [Detail] In the machines prior to the Countermeasure cut-in serial number in factory described below the photo-interrupter used for the sift tray assembly of shift trayD1/ E1/ F1 each (total number of the photo-interrupters is 3) is changed for supply reason. - Old type : Photo-interrupter (FK2-0149-000) - New type : Photo-interrupter (WG8-5783-000) When the photo-interrupter or a related part is replaced in accordance with this change, please follow [Servicing Work] set forth...
  • Page 93 [Service parts] Shift Tray-D1 Part Number Description FK2-0149-000 Photo-interrupter WG8-5783-000 Photo-interrupter FB5-7585-000 Sensor cover Shift Tray-E1 Part Number Description FK2-0149-000 Photo-interrupter WG8-5783-000 Photo-interrupter FB5-7585-000 Sensor cover FC9-8294-000 Shift tray FM4-5078-000 Tray Assembly Shift Tray-F1 Part Number Description FK2-0149-000 Photo-interrupter WG8-5783-000 Photo-interrupter FB5-7585-000 Sensor cover...

  • Page 94: The Breakage Of Copy Tray Hooks Due To An Overloading Of Output Paper (Copy Tray-Q1/R1/R2 )

    The breakage of copy tray hooks due to an overloading of output paper (Copy Tray-Q1/R1/R2 ) [Symptom] The copy tray hooks (claws) [1] may break on an engine whose serial number is earlier than the following countermeasure cut- in serial numbers in factory. [Cause] An overloading of output paper overcomes the designed strength of copy tray, and this induces the above mentioned symptom.
  • Page 95 Besides above, explain the customer's attention not to overload the copy tray with the output paper. [Service parts] - Copy Tray R1/ R2 Part Number Description Q'ty Fig.No. FE4-5914-000 TRAY, COPY, 1 1->0 FE4-5914-010 TRAY, COPY, 1 0->1 - Copy Tray Q1 Part Number Description Q'ty...

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