About this manual ® This manual contains service and reference information for the following ThinkPad product: ThinkPad S5 2nd Generation Machine type (MT) 20JA Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Page 8
Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges (ESD).
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http:// www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System disassembly and reassembly videos that show the FRU removal or replacement procedures for the Lenovo authorized service technicians are available at: http://www.lenovoservicetraining.com/ion/ Strategy for replacing FRUs Before replacing parts: Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before you replace any FRUs listed in this manual.
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, and liquid crystal display (LCD).
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
1. Go to http://www.lenovo.com/diags 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do the following: •...
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
Page 36
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. Hardware Maintenance Manual...
Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.
If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: • The LCD is powered off. • The hard disk drive or solid-state drive is powered off. • The microprocessor stops. To put your computer into sleep mode, click Power, and then click Sleep.
• “Error messages” on page 37 • “Beep symptoms” on page 38 • “No-beep symptoms” on page 39 • “LCD-related symptoms” on page 40 • “Intermittent problems” on page 40 • “Undetermined problems” on page 40 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type.
Table 2. Numeric error codes (continued) Symptom or error (beeps, if any) FRU or action, in sequence 0199 1. Run the ThinkPad Setup program. The retry count System Security - Security password retry count will be reset. Then save the current settings by exceeded.
Beep symptoms Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Page 47
1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d.
Page 50
Table 6. Status indicators Indicator Description Speaker-mute indicator On: The speakers are muted. Microphone-mute On: The microphones are muted. indicator Camera-status indicator On: The camera is in use. System-status Blinks for three times: The computer is initially connected to power. indicators On: The computer is on (in normal mode).
Page 52
Invoke the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant. To define or change the function, do the following: 1. Open the Lenovo Settings program. 2. Click the input icon 3.
Rear view ac power connector Fan louvers High-Definition Multimedia Interface (HDMI™) Ethernet connector connector Audio connector Always On USB 3.0 connector System-status indicator : For the description of the system-status indicator, see Chapter 5 “Status indicators” on page 43. Bottom view Emergency-reset hole M.2 solid-state drive Built-in battery...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs and CRUs Table 8. Major FRUs and CRUs FRU description Self-service CRU Optional-service LCD unit Keyboard Keyboard bezel assembly Hardware Maintenance Manual...
Page 57
* Available on some models Note: The Lenovo factory recovery USB key and the Lenovo recovery disc set are used to restore the Microsoft Windows operating system. They might not come with the computer, and a user might order them from http://www.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply.
LCD hinges Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 50 and “LCD FRUs” on page 52.
Page 60
Table 10. System board Ite- Internal cable required Connector (location) Cable connection LCD connector (internal) LCD cable Connect one end to the LCD panel and the other end to this connector. Connector of the Cable of camera/ Connect one end to the card and the other end to this camera/microphone microphone combo card connector.
Page 61
Table 10. System board (continued) Ite- Internal cable required Connector (location) Cable connection Trackpad connector Trackpad FFC cable The keyboard bezel comes with trackpad FFC cable. (internal) Connect the cable to this connector. Speaker assembly The speaker assembly comes with cable. Connect the connector (internal) cable to this connector.
Page 62
Wireless LAN card connectors and cables Table 14. Wireless LAN card Ite- Connector (location) Internal cable required Cable connection Wireless-LAN antenna Wireless-LAN antenna kit Connect one end of the wireless-LAN gray antenna to connector (internal) the A-cover and the other end to this connector. Wireless-LAN antenna Wireless-LAN antenna kit Connect one end of the wireless-LAN black antenna to...
Page 63
Table 15. Media-card-reader card (continued) Ite- Connector (location) Internal cable required Cable connection USB 3.0 connector Connect USB-compatible devices to this connector. (external) Media-card slot (external) Insert a media card into this slot to read the data on the card. Power button card Table 16.
Connect one end to this connector and the other end connector (internal) combo card cable to the system board. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support...
Maintenance key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
Page 68
1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions on the screen.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support...
Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD). Before touching it, establish personal grounding by touching a ground point with one hand or by using an electrostatic discharge strap. Before servicing the computer Carefully read this topic before servicing the computer.
Lenovo provides a diagnostic program to do an automatic battery diagnostic test that determines if the battery pack is defective. A battery pack FRU should not be replaced unless this diagnostic test shows that the battery is defective.
Page 72
• Before removing the drive, have the user make a backup copy of all the information on it if possible. • Never remove the drive while the computer is operating or is in suspend mode. Removal steps of the hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable Step Screw (quantity)
When installing: Ensure that the cable is attached to the hard disk drive assembly or solid-state drive assembly firmly. 1040 M.2 solid-state drive and M.2 solid-state drive bracket For access, remove the FRU as following: • “1010 Bottom cover” on page 64 Attention: •...
When installing: Ensure that the M.2 solid-state drive bracket is attached to the M.2 solid-state drive firmly. 1050 Keyboard For access, remove this FRU: • “1010 Bottom cover” on page 64 Removal steps of the keyboard Step Screw (quantity) Color Torque M2 ×...
When installing: Ensure that the connector is attached firmly. 1060 Base cover assembly For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Step Screw (quantity) Color Torque M2 × 6 mm, flat-head, nylon-coated (4) Black 0.196 Nm (2.0 kgf-cm) M2 × 4 mm, flat-head, nylon-coated (2) Black 0.196 Nm (2.0 kgf-cm) The following illustration shows the location of each label for Windows 10 based computer models. When you replace the base cover, apply the FCC label and the Serial number label .
Page 78
1. “1010 Bottom cover” on page 64. 2. “1020 Battery” on page 65. 3. “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable” on page 65. 4. “1050 Keyboard” on page 68. 5. “1060 Base cover assembly” on page 70. 6.
3. Remove the built-in battery, see “1020 Battery” on page 65. 4. Remove the hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable, see “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Removal steps of the wireless LAN card Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.196 Nm (2 kgf-cm) When installing: Plug the gray cable into the main connector, and the black cable into the auxiliary connector on the card.
When installing: Ensure that the connector is attached firmly. Removal steps of the Ethernet bracket 1100 Media-card-reader card, the media-card-reader card bracket, and the media-card-reader card cable For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 •...
Page 82
Removal steps of the media-card-reader card, the media-card-reader card bracket, and the media- card-reader card cable Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (2) Black 0.196 Nm (2 kgf-cm) Hardware Maintenance Manual...
When installing: Ensure that the connector is attached firmly to the system board. 1110 ThinkPad LED card For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Page 84
Removal steps of the ThinkPad LED card Hardware Maintenance Manual...
When installing: Ensure that the connector is attached firmly to the system board. 1120 Thermal fan and the PCH bracket For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 •...
Page 86
Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (1) Black 0.196 Nm (2 kgf-cm) When you install the thermal fan assembly: • Do not touch the thermal grease. • Do not press, touch, or rotate the fan impeller. •...
Removal steps of the PCH bracket 1130 dc-in connector with cable For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
When installing: Ensure that the connector is attached firmly to the system board. 1140 Power button card and dc-in LED card For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 •...
Page 89
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.196 Nm (2 kgf-cm) Removal steps of the dc-in LED card Chapter 9 Removing or replacing a FRU...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.196 Nm (2 kgf-cm) 1150 System board Important notices for handling the system board: When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
Page 91
• “1130 dc-in connector with cable” on page 81 • “1140 Power button card and dc-in LED card” on page 82 Attention: The following components soldered on the top side of the system board are extremely sensitive. When you service the system board, avoid any kind of rough handling. Microprocessor Graphics Processing Unit (GPU) Platform Controller Hub (PCH)
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (4) Black 0.196 Nm (2 kgf-cm) When installing: Ensure that the connectors are attached firmly. 1160 Speaker assembly For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 •...
• “1100 Media-card-reader card, the media-card-reader card bracket, and the media-card-reader card cable” on page 75 • “1110 ThinkPad LED card” on page 77 • “1120 Thermal fan and the PCH bracket” on page 79 • “1130 dc-in connector with cable” on page 81 •...
Page 94
• “1110 ThinkPad LED card” on page 77 • “1120 Thermal fan and the PCH bracket” on page 79 • “1130 dc-in connector with cable” on page 81 • “1140 Power button card and dc-in LED card” on page 82 •...
When installing: Ensure that the connectors are attached firmly to the system board. 2010 LCD unit For access, remove these FRUs: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Page 96
Step Screw (quantity) Color Torque M 2.5 × 5 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3 kgf-cm) Hardware Maintenance Manual...
2020 LCD bezel For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable” on page 65 •...
When installing: Ensure that all the latches are attached firmly. 2030 LCD hinges For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Page 99
• “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable” on page 65 • “1050 Keyboard” on page 68 • “1060 Base cover assembly” on page 70 •...
When installing: Ensure that the LCD connector is attached firmly. 2050 Wireless LAN antenna assembly For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Page 101
Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless-LAN auxiliary antenna (auxiliary) Wireless-LAN main antenna (main) Chapter 9 Removing or replacing a FRU...
2060 Camera/microphone module, camera/microphone cable, and the LCD rear cover For access, remove these FRUs in order: • “1010 Bottom cover” on page 64 • “1020 Battery” on page 65 • “1030 Hard disk drive assembly, solid-state drive assembly, hard disk drive cable, or solid-state drive cable”...
Page 103
When installing: Ensure that the connector is attached firmly. Chapter 9 Removing or replacing a FRU...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo Lenovo logo ThinkPad...
Page 108
Abbreviation Term POST power-on self-test random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory...
Page 110
Part Number: SP40K22782_01 Printed in China (1P) P/N: SP40K22782_01 *1PSP40K22782_01*...