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Dell PowerEdge 4200 Installation And Troubleshooting Manual
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Dell PowerEdge 4200 Installation And Troubleshooting Manual

Dell PowerEdge 4200 Installation And Troubleshooting Manual

Dell poweredge 4200 servers: install guide
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  • Page 1 Š Š ®...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, Dell Dimension, the DELL logo, and PowerEdge are registered trademarks and DellWare is a registered service mark of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation;...

  • Page 3: Safety Instructions

    Safety Instructions se the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. efore You Begin Observe the following warnings while servicing this system: WARNING: The power supplies in this computer system produce high voltages and energy hazards, which can cause bodily harm.

  • Page 4: Protecting Against Electrostatic Discharge

    hen Working Inside the Computer Before taking the covers off of the computer, perform the following steps in the sequence indicated: Turn off the computer and any peripherals. Disconnect the computer and peripherals from their power sources. Also, disconnect any tele- phone or telecommunications lines from the computer.
  • Page 5 hen Using the Computer System As you use the computer system, observe the following safety guidelines: • If your computer has a voltage selection switch on the power supply, be sure the switch is set to match the alternating current (AC) power available at your location: —...
  • Page 6 viii...
  • Page 7 Preface bout This Guide This guide provides directions for trained service techni- cians who are installing system upgrade options in a Dell PowerEdge 4200 computer system or troubleshooting problems that have temporarily disabled a system. Before calling for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself.

  • Page 8: Typographical Conventions

    You may need to reference the following documentation when performing the procedures in this guide: • The Dell PowerEdge 4200 Systems User’s Guide, which describes system features and technical speci- fications, video and small computer system interface (SCSI) device drivers, the System Setup program, software support utilities, and the EISA Configura- tion Utility.
  • Page 9 In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed. Example: “Type format a: to format the diskette in drive A.” • Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows •...

  • Page 11: Table Of Contents

    Diagnostics Messages ..........3-7 Alert Log Messages From the Dell HIP Program ......3-7 SCSI Hard-Disk Drive Indicator Codes .
  • Page 12 Chapter 5 Running the System Diagnostics......5-1 Features of the System Diagnostics ........5-1 When to Use the System Diagnostics.
  • Page 13 Video Test Group ........... 5-12 Subtests .
  • Page 14 Responding to a Dell HIP Alert Message........
  • Page 15 Performing a Memory Upgrade ........8-6 Installing DIMMs .
  • Page 16 Dell Diagnostics Program ........
  • Page 17 Text Mode Color Test ..........B-2 Color Attributes Subtest (80 x 25) .
  • Page 18 Figures Figure 2-1. Back Panel Features ........2-3 Figure 2-2.
  • Page 19 Table 11-3. Dell Contact Numbers ........11-9 Table B-1.
  • Page 20 xxii...

  • Page 21: Introduction

    Chapter 1 Introduction ell ® PowerEdge ® 4200 systems are high-speed, upgradable servers that offers a number of significant ser- vice and upgrade features. The Dell PowerEdge 4200 systems’ service features make troubleshooting easy and effective. Every system includes CD-based Dell diagnostics software for diag- nosing system problems if the system can boot.
  • Page 22 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 23: Checking The Basics

    Chapter 2 Checking the Basics f a Dell PowerEdge 4200 computer system is not work- ing as expected, start your troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems.

  • Page 24: Checking Connections And Switches

    You have fixed the problem. No. Go to step 7. Run the system diagnostics as described in Chapter 5. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide hecking Connections and Switches Improperly set switches and controls and loose or...

  • Page 25: Figure 2-1. Back Panel Features

    AC power receptacle Figure 2-1. Back Panel Features keylocks SMB connector video connector server-management serial port connector parallel port connector serial port 2 connector serial port 1 connector mouse connector keyboard connector security cable slot Checking the Basics...

  • Page 26: Figure 2-2. Switches And Controls

    Is the power strip getting power? Yes. The original electrical outlet probably does not function. Use a different electrical outlet. No. Go to step 4. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide power indicator diskette-drive access indicator power switch...

  • Page 27: Look And Listen

    See Chapter 3, “Messages and Codes.” The server management software has detected a problem inside the computer. See “Alert Log Messages From the Dell HIP Pro- gram” in Chapter 3. Most monitors have a power indicator (usually on the front bezel).

  • Page 28: The System Setup Program

    See Chapter 4, “Using the System Setup Program,” in the User’s Guide for detailed instructions on using the System Setup program. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 2-1. Boot Routine Indications Action...

  • Page 29: Messages And Codes

    Chapter 3 Messages and Codes pplication programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.

  • Page 30: Table 3-1. System Messages

    System halted. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 3-1. System Messages Action Remove extra DIMMs. See “Removing DIMMs” in Chapter 8.
  • Page 31 Message Cause A cable or connector Keyboard con- may be loose, or the troller error keyboard controller may be faulty. A cable or connector Keyboard error may be loose, or the Stuck key keyboard may be faulty. The cache memory size Non-identical of the two Pentium II CPUs - System...
  • Page 32 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 3-1. System Messages Action See “Resolving Resource Conflicts” in Chapter 5 in the User’s Guide.

  • Page 33: System Beep Codes

    (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is valuable to the Dell support staff if you need to call for technical assistance. Table 3-1. System Messages Action Remove and reseat the DIMMs.

  • Page 34: Table 3-2. System Beep Codes

    1-4-2-1 CMOS failure NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 3-2. System Beep Codes Action An expansion card could be improperly seated or faulty.

  • Page 35: Warning Messages

    (SNMP) trap log file. To see the trap log, select any enterprise under the SNMP trap log icon. (More information about the Alert Log window and options is provided in the Dell HIP online help and the Dell HIP User’s Guide.) Alert log messages consist of information, status, warn- ing, and failure messages for drive, temperature, fan, and power conditions.

  • Page 36: Table 3-3. Scsi Hard-Disk Drive Indicator Patterns

    “drive being prepared for operation” pattern appears, fol- lowed by the “drive online” pattern. NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller installed, you will see only the “drive online” and “drive bay empty” indicator patterns.

  • Page 37: Finding Software Solutions

    Chapter 4 Finding Software Solutions ecause most computers have several application pro- grams installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first. Software problems can result from the following circumstances: •...

  • Page 38: Input Errors

    IRQ line setting for each installed expansion card. Then consult Table 4-1 to configure the card for one of the available IRQ lines. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 4-1. Default IRQ Line Assignments IRQ Line Used/Available...

  • Page 39: Running The System Diagnostics

    System Diagnostics Follow these steps to run the diagnostics from the Dell Server Assistant CD: Turn on the computer. Boot the system from the Dell Server Assistant CD.

  • Page 40: Figure 5-1. Diagnostics Menu

    Diagnostics Menu appears (see Figure 5-1). The menu allows you to run all or specific diagnostic tests or to exit to the Dell Server Assistant CD main menu. For a quick check of the system, select the Run Quick Tests option.

  • Page 41: How To Use The System Diagnostics

    Information on the main screen of the diagnostics is pre- sented in the following five areas: • Two lines at the top of the screen identify the diag- nostics and give its version number. Dell PowerEdge 4200 Diagnostics Version X.XX Available Test Groups System Set Video Keyboard...

  • Page 42: Confirming The System Configuration Information

    System Configuration Information When you boot the system from the Dell Server Assistant CD, the system diagnostics checks the system configura- tion information and displays it in the System Configuration area on the main screen. The following sources supply this configuration informa- tion for the system diagnostics: •...

  • Page 43: Subtest

    are displayed: All, One, Clear All, Key-Help, and Quit Menu. To select all the test groups, press the <Enter> key when All is highlighted in the Select menu. To select an individual test group, highlight the test group and press the <Spacebar> or highlight One and press <Enter>.

  • Page 44: Options

    Maximum Errors Allowed Pause for User Response Output Device for Status Messages Output Device for Error Messages Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 5-1. Option Parameters Possible Values 0001 through 9999, or 0000, which loops indefinitely until you press the <Ctrl>...

  • Page 45: Number Of Times To Repeat Test(S)

    Number of Times to Repeat Test(s) This parameter specifies the number of times the tests run when you select Run. To change the default, type the desired value. If you type 0 (zero), the tests will run indefinitely. Maximum Errors Allowed This parameter specifies the maximum number of errors that can occur before testing is stopped.

  • Page 46: About

    Key-Help Key-Help always displays a list of key controls available for the particular category you have selected. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Quit Selecting Quit from the Main Menu exits the diagnostics and returns you to your operating system environment.

  • Page 47: Table 5-2. System Diagnostics Tests

    Test Groups Subtests Quick Memory Test Comprehensive Memory Test Cache Memory Test System Set CMOS Confidence Test EISA Configuration Memory Test DMA Controller Test Real-Time Clock Test System Timers Test Interrupt Controller Test Apic Test Apic MP Test System Speaker Test Coprocessor Calculation Test Coprocessor Duty Cycle Test Coprocessor Error Exception Test...

  • Page 48: Error Messages

    Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Appendix A, and see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance and informing the support technician of these messages.

  • Page 49: Why Run A Ram Test

    Diagnostics Checklist found in Appendix A. • You receive the Memory ECC fault detected message from the Dell Hardware Instru- mentation Package (HIP) server management program. See Chapter 3, “Messages and Codes,” for more information on this program.

  • Page 50: Why Run A System Set Test

    • An option card you previously accessed can no longer be accessed. 5-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide • You get a parity error or page fault failure—any error message that contains the word[s] parity or page fault—at any time during operation.

  • Page 51: Subtests

    Subtests The eight subtests in the Video Test Group and the video functions they test follow: • Video Memory Test Checks the read/write capability of video memory in various video modes. • Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller.

  • Page 52: Why Run A Keyboard Test

    When a key does not work at all, run all of the sub- tests in the Keyboard Test Group. 5-14 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide ouse Test The Mouse Test checks the functionality of the mouse controller (which coordinates cursor movement on the...

  • Page 53: Subtests

    A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test Group more than once using dis- kettes from different sources.

  • Page 54: Why Run A Serial/Infrared Ports Test

    Setup program and, if necessary, run the appropriate subtest in the Serial/Infrared Ports Test Group. 5-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide arallel Ports Test Group The subtests in the Parallel Ports Test Group check the computer’s interface with external devices, such as a printer, that are connected to the computer through a par- allel port.

  • Page 55: Scsi Devices Test Group

    When a port is faulty, it may not be immediately evident that the port, and not the device connected to the port, is faulty. Instead, the peripheral might behave erratically or not operate at all. If the external device is not properly installed through the software, it also may not function properly.

  • Page 56: Why Run A Scsi Devices Test

    5-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Subtests The three subtests in the Other Test Group and the func- tions they test follow: •...

  • Page 57: Checking The Equipment

    Switches” in Chapter 2. Then perform the troubleshoot- ing procedures for the equipment that is malfunctioning. You need the following items to perform the procedures in this chapter: • The Dell Server Assistant CD • A blank, formatted diskette • The system documentation NOTE: When you see the question, “Is the problem...

  • Page 58: Troubleshooting The Keyboard

    Yes. The keyboard must be replaced. See Chapter 11, “Getting Help,” for instructions on obtaining tech- nical assistance. No. Go to step 3. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Run the Keyboard Test Group in the system diagnostics. See Chapter 5, “Running the System Diagnostics.”...

  • Page 59: Troubleshooting The Basic I/O Functions

    Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. Reboot the system from the Dell Server Assistant CD, and run the Serial/Infrared Ports Test Group and/or the Parallel Ports Test Group in the sys- tem diagnostics.

  • Page 60: Troubleshooting A Parallel Printer

    Are two serial devices connected to the computer? Yes. Go to step 2. No. Go to step 4. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Disconnect the devices from serial ports 1 and 2, and connect the malfunctioning serial device to the opposite port.

  • Page 61: Checking Inside The Computer

    While working inside the computer, do not attempt to service the com- puter except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. Working inside the computer is safe—if you observe the following precautions.

  • Page 62: Removing And Replacing The Computer Covers

    You and the Computer” found earlier in this chapter. Also observe the safety instructions at the front of this guide. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Turn the cover’s keylocks on the back panel of the computer (see Figure 7-1) to the unlocked position.

  • Page 63: Replacing The Computer Covers

    Figure 7-2. Removing the Computer Covers Replacing the Computer Covers Use the following procedure to replace a computer cover: Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover.

  • Page 64: Inside The Chassis

    SCSI devices, such as a SCSI tape drive or SCSI scanner, use the upper SCSI connector slot for the SCSI cable. If you attach a Dell PowerEdge Scalable Disk System 100 (SDS 100), use the SCSI connector on the back of the expansion card for the SCSI cable and the SMB connector for the SMB cable.

  • Page 65: Figure 7-4. Inside The Chassis-Front/Left Side View

    expansion slots intrusion detection switch system board microprocessor guide bracket assemblies Figure 7-4. Inside the Chassis—Front/Left Side View external drive bays (4) internal drive bays (6) Checking Inside the Computer...

  • Page 66: Responding To A Dell Hip Alert Message

    (SNMP) trap log file. (More information about the Alert Log window and options is provided in the Dell HIP online help and the Dell HIP User’s Guide.) Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 67: Troubleshooting A Damaged Computer

    Chapter 11, “Getting Help,” for infor- mation on obtaining technical assistance from Dell. Follow these steps to troubleshoot a damaged computer: Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources.

  • Page 68: Troubleshooting The Battery

    Power Supply Problems The optional redundant power supplies in Dell Power- Edge 4200 systems are controlled by the power supply paralleling board. If a power supply paralleling board is installed, the two indicators on the back of the power sup- ply (see Figure 7-6) signal the status of the power supply.

  • Page 69: Troubleshooting Power Cable Connections

    Cooling Fan Three redundant cooling fans are installed in the left side of the Dell PowerEdge 4200 system chassis; two fans are used to cool the computer, and the third fan does not operate unless one of the other two fans fails or a high temperature is detected in the chassis.

  • Page 70: Replacing A Redundant Cooling Fan

    Depress the catch on the fan carrier (see Fig- ure 7-8) and remove the fan carrier from the chassis. 7-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide fan carrier Figure 7-8. Replacing a Cooling Fan Remove the cooling fan from the fan carrier by releasing the two fan retention tabs inside the car- rier (see Figure 7-8).

  • Page 71: Replacing A Cooling Fan In The Upper Power Supply Bay

    Replacing a Cooling Fan in the Upper Power Supply Bay Follow these steps to replace a defective cooling fan installed in the upper power supply bay. WARNING: Only trained service technicians should perform this procedure. Do not remove the left computer cover with the power on unless you are replacing a cooling fan.
  • Page 72 7-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide card. For instructions on jumpers and configuration settings, see the expansion card’s documentation.

  • Page 73: Troubleshooting System Memory

    See Chapter 5, “Using the EISA Configuration Util- ity,” in the User’s Guide for instructions. 15. Run the RAM Test Group in the system diagnostics. See Chapter 5, “Running the System Diagnostics.” Do the tests complete successfully? Yes. Go to step 16. No.

  • Page 74: Troubleshooting The Video Subsystem

    Monitor” in Chapter 6 to determine whether or not the monitor is the source of the problem. 7-14 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide If you have a high-resolution video expansion card, first complete the steps in “Troubleshooting Expansion Cards”...

  • Page 75: Troubleshooting The System Board

    Run the Video Test Group again. Is the problem resolved? Yes. The on-board video jumper was set incorrectly. You have fixed the problem. No. Go to step 8. Turn off the system, disconnect it from AC power, and remove the left computer cover. Determine whether a video expansion card is installed.

  • Page 76: Troubleshooting The Diskette Drive Subsystem

    • The computer’s diskette drive logic is faulty. 7-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide The troubleshooting procedures for the diskette drive subsystem are divided into the following subsections: • “Checking the Diskette Drive Subsystem”...

  • Page 77: Troubleshooting The Diskette Drive Subsystem

    Dell Server Assistant CD. 14. Repeat steps 1 and 2. Verify that the drive’s ter- minator is installed and that the drive-select jumper is set to the DS1 position.

  • Page 78: Troubleshooting A Scsi Tape Drive

    See Chapter 3, “Installing and Configuring SCSI Drivers,” in the User’s Guide for instructions on installing and configuring the SCSI device drivers for the system’s built-in SCSI host adapter or Dell 7-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide PowerEdge Expandable RAID Controller host adapter card.

  • Page 79: Troubleshooting Scsi Hard-Disk Drives

    The SCSI backplane board monitors the internal SCSI hard-disk drives connected to the backplane board. In the event of a drive failure, systems using the optional Dell PowerEdge Expandable RAID Controller will issue the following signals using the drive indicator lights adjacent to each SCSI hard-disk drive: •...
  • Page 80 See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. No. Go to step 7. 7-20 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Remove both computer covers. See “Removing the Computer Covers” found earlier in this chapter.

  • Page 81: Installing System Board Options

    Chapter 8 Installing System Board Options his chapter describes how to install the following options: • Extended Industry-Standard Architecture (EISA), Industry-Standard Architecture (ISA), and Periph- eral Component Interconnect (PCI) expansion cards • Memory upgrades • Microprocessor upgrades This chapter also includes instructions for replacing the system battery, if necessary.

  • Page 82: Expansion Cards

    32-bit EISA master or slave cards, 32-bit PCI cards, and 8- and 16-bit ISA cards. Figure 8-2 shows examples of the different types of expansion cards. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Ultra/Narrow SCSI host fan connector...

  • Page 83: Installing An Expansion Card

    8-bit ISA expansion card 16-bit ISA expansion card 32-bit EISA expansion card 32-bit PCI expansion card Figure 8-2. Expansion Cards Connectors EISA1 through EISA3 support 32-bit EISA master or slave cards, and 8- and 16-bit ISA cards. Con- nectors PCI4 through PCI8 support 32-bit PCI cards. Video expansion cards should be installed in one of the three primary PCI slots (PCI6, PCI7, or PCI8).

  • Page 84: Removing An Expansion Card

    NOTE: If you installed a PCI expansion card, the system automatically performs any required PCI configuration tasks during the boot routine. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Removing an Expansion Card Follow this general procedure to remove an expansion...

  • Page 85: Adding Memory

    NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. be rated at 60 nanoseconds (ns) or faster. Memory upgrade kits can be purchased from Dell as needed. NOTE: Dell PowerEdge 4200 systems do not support more than 512 MB of RAM.

  • Page 86: Performing A Memory Upgrade

    Mode. Press <F2> to enter the System Setup program, and check the Base Memory and Extended Memory Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide categories in the system data box on the System Setup screens. The system should have already changed the value in the Extended Memory category to reflect the newly installed memory.

  • Page 87: Removing Dimms

    NOTE: If you are upgrading a system by installing a sec- ondary microprocessor, you must order a microprocessor upgrade kit from Dell. The upgrade kit from Dell con- tains the correct version of the microprocessor for use as a secondary microprocessor. Not all versions of the Pen- tium II microprocessor will work properly as a secondary microprocessor.

  • Page 88: Removing A Terminator Card

    Snap the retaining clip onto the guide bracket assembly on top of the terminator card. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Removing the SEC Cartridge and Heat Sink Assembly Use the following procedure to remove the SEC cartridge and heat sink assembly.

  • Page 89: Replacing The Sec Cartridge And Heat Sink Assembly

    SEC cartridge release latches (2) heat sink metal clips (2) guide bracket assembly Figure 8-8. SEC Cartridge and Heat Sink Removal Pull out the cartridge release latches until they snap into place. Replacing the SEC Cartridge and Heat Sink Assembly Use the following procedure to install the replacement SEC cartridge and heat sink assembly: Remove the terminator card or old SEC cartridge...

  • Page 90: Replacing The Battery

    The battery may need replacing if an incorrect time or date is displayed during 8-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide the boot routine along with a message such as the following: Time-of-day not set — please run SETUP...

  • Page 91: Figure 8-10. Battery Installation

    Remove the left computer cover. See “Removing the Computer Covers” in Chapter 7. CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. Remove the battery. Pry the battery out of its socket with your fingers or with a blunt, nonconductive object such as a plastic screwdriver.
  • Page 92 8-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 93: Installing Drives In The External Bays

    Chapter 9 Installing Drives in the External Bays he external drive bays at the front of Dell Power- Edge 4200 systems hold up to four user-accessible, half-height 5.25- or 3.5-inch devices, typically diskette, CD-ROM, or digital audio tape (DAT) drives. A 3.5-inch...

  • Page 94: Before You Begin

    “Removing the Computer Covers” and “Removing the Front Bezel” in Chapter 7. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide system board To protect the inside of the computer from foreign par- ticles, a plastic front-panel insert covers each empty external drive bay.

  • Page 95: Connecting The Drive

    sufficiently to loosen the tabs on the sides of the insert (see Figure 9-2). Pull the insert out of the bezel. To replace a front-panel insert, position the insert over the bay opening from the inside of the front bezel and carefully press the insert into place.

  • Page 96: Dc Power Cables

    5.25-inch drive connector Figure 9-5. DC Power Cable Connectors Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide nstalling SCSI Devices in the External Bays SCSI devices in the external drive bays are controlled by the Ultra/Narrow SCSI controller on the system board.

  • Page 97: Scsi Cable

    SCSI Cable CAUTION: Dell recommends that you use only SCSI cables purchased from Dell. SCSI cables pur- chased elsewhere are not guaranteed to work reliably with Dell PowerEdge 4200 systems. The 50-pin Ultra/Narrow SCSI cable has five connectors: •...

  • Page 98: Figure 9-7. Cable Connections For A Scsi Device In An External

    (SCSI2 CD-ROM) Figure 9-7. Cable Connections for a SCSI Device in an External Drive Bay Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Select the connector on the Ultra/Narrow SCSI cable that most easily reaches the new SCSI device, and press the interface cable connector firmly into the drive’s interface connector.

  • Page 99: Installing An Internal Tape Drive That Uses A Controller Card

    Check all cable connections that may have been loosened during this procedure. Arrange cables so they will not catch on the computer cover or block the airflow of the fans or cooling vents. If a front-panel insert on the front bezel blocks the bay in which you installed the drive, remove the insert.

  • Page 100: Installing An External Tape Drive That Uses A Controller Card

    Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Remove the left computer cover. See “Removing the Computer Covers” in Chapter 7.

  • Page 101: Installing Drives In The Internal Bays

    “Installing Drives in the External Bays,” for information on installing SCSI CD-ROM drives and tape drives in the external drive bays.) Dell PowerEdge 4200 systems include a SCSI backplane board, which greatly simplifies cabling and configuration for SCSI hard-disk drives. All SCSI identification (ID)

  • Page 102: Installing Scsi Hard-Disk Drives In The Internal Drive Bays

    SCSI hard- disk drive and the SCSI backplane board. NOTE: Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI back- plane board. 10-2...

  • Page 103: Removing A Scsi Hard-Disk Drive

    Carrier Removing and Inserting a SCSI Hard- Disk Drive With the System Running If the Dell PowerEdge 4200 system has a PowerEdge Expandable RAID Controller host adapter card installed and connected to the SCSI backplane board, you can remove and insert SCSI hard-disk drives while the sys- tem is running.

  • Page 104: Scsi Hard-Disk Drive Indicator Patterns

    Follow the instructions in “Installing a SCSI Hard- Disk Drive” found earlier in this chapter. The drive online indicator turns on. 10-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide nstalling a PowerEdge Expandable RAID Controller Host Adapter Card Use the following procedure to install the PowerEdge Expandable RAID Controller host adapter card.

  • Page 105: Figure 10-3. Cable Configuration For A Poweredge Expandable Raid

    Ultra/Wide SCSI host adapter connector (BACK- PLANE SCSI1) SCSI external access cable Figure 10-3. Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter Card Connect the other end of the SCSI cable to the PowerEdge Expandable RAID Controller host adapter card.

  • Page 106: Configuring The Boot Device

    10-6 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide onfiguring the Boot Device If the user plans to boot the system from a hard-disk drive, the drive must be attached to the primary (or boot) external SCSI controller or SCSI host adapter card.

  • Page 107: Getting Help

    Dell provides to help you when you have a problem with your computer sys- tem. It also tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations: •...

  • Page 108: Help Tools

    Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide elp Tools Dell provides a number of tools to assist you. Table 11-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help.

  • Page 109: User's Guide

    World Wide Web on the Internet Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses: •...

  • Page 110: Techfax Service

    Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week. At any hour of any day, a Dell technical expert is ready with the answers to your questions about Dell hardware. Our technical support staff pride themselves on their...

  • Page 111: Problems With An Order

    If you must return a piece of hardware to Dell, a technician will assign a Return Material Authorization Number. Record the number on the checklist, and include the completed checklist in the shipping box.

  • Page 112: Dell Contact Numbers

    Discharge” in the safety instructions at the front of this guide. ell Contact Numbers When you need to contact Dell, use the telephone num- bers and codes provided in Tables 11-2 and 11-3. Table 11-2 provides the various codes required to make long-distance and international calls.

  • Page 113: Table 11-2. International Dialing Codes

    Country (City) Australia (Sydney) Austria (Vienna) Belgium (Brussels) Brunei Canada (North York, Ontario) China (Beijing) Czech Republic (Prague) Denmark (Horsholm) Finland (Helsinki) France (Paris) (Montpellier) Germany (Langen) Hong Kong Ireland (Bray) Italy (Milan) Japan (Kawasaki) Korea (Seoul) Luxembourg Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand...
  • Page 114 Table 11-2. International Dialing Codes Country (City) Sweden (Upplands Vasby) Switzerland (Geneva) Taiwan Thailand U.K. (Bracknell) U.S.A. (Austin, Texas) 11-8 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide International Access Code Country Code (continued) City Code — — 1344 Not required...

  • Page 115: Table 11-3. Dell Contact Numbers

    Fax ......... 02 ....4819299 Brunei Customer Technical Support (Dell Dimension systems only) (Penang, Malaysia) NOTE: Customers in Customer Technical Support...

  • Page 116: Canada (North York, Ontario)

    (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers ..... toll free: 1-800-247-9362 (Automated technical support) .

  • Page 117: France (Paris) (Montpellier)

    Sales ........06103 ....971-460 Hong Kong Technical Support (Dell Dimension systems only) (Penang, Malaysia) NOTE: Customers in Technical Support...

  • Page 118: Japan (Kawasaki)

    For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (Austin, Texas, U.S.A.) (Austin, Texas, U.S.A.)

  • Page 119: Macau

    Table 11-3. Dell Contact Numbers Country Department Name or Service Macau Technical Support (Penang, Malaysia) NOTE: Customers in Technical Support Macau call Malaysia for technical assistance for Customer Service Dell Dimension systems and for customer assis- Sales ........... . . toll free: 0800 581 tance.

  • Page 120: New Zealand

    New Zealand Technical Support (Dell Dimension systems only) ($2.50 + GST per call) Technical Support Customer Service ..........0800 444 617 Sales .

  • Page 121: Spain (Madrid)

    Table 11-3. Dell Contact Numbers Country Department Name or Service Southeast Asian/ Customer Technical Support Pacific Countries Sales (Penang, Malaysia) (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand— see individual listings for...
  • Page 122 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers ........810 4949 (Penang, Malaysia) .
  • Page 123 Dell Sales ........
  • Page 124 11-18 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 125: Appendix A Diagnostics Checklist

    If you need to call Dell Computer Corporation for assis- tance, you will be able to inform the support technician of the actions you have taken to resolve the problem. If you must return a piece of hardware to Dell, include this filled-out checklist.
  • Page 126 Start-up file contents: ____________________ ____________________ Error message or beep code: ____________________________________________________________________ Description of problem and troubleshooting procedures you performed: _______________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Diagnostics Checklist autoexec.bat _____________________ _____________________ config.sys ___________________________________ ___________________________________...

  • Page 127: Appendix B Diagnostic Video Tests

    Appendix B Diagnostic Video Tests he Video Test Group of the system diagnostics con- sists of the following eight tests, each of which verifies a particular video function or group of functions: • Video Memory Test — Checks the integrity of char- acters generated from data in the video memory.

  • Page 128: Character Set Subtest (40 X 25)

    Where the same foreground Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide and background color intersect, the hexadecimal number is not visible. Type y if each character is displayed correctly;...

  • Page 129: Color Bars Subtest

    Color Bars Subtest The color bars subtest displays 16 bars in different colors with background intensity enabled. Under each bar is the name of the color that should be displayed. Type y if each color bar is displayed correctly; otherwise, type n. ext Mode Pages Test The Text Mode Pages Test checks the video subsystem’s ability to map and present all available video pages on...

  • Page 130: 640 X 480 16-Color Graphics Mode Screen

    16 different colors. Type y if all the hourglasses appear to be correct; other- wise, type n. Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide 1024 x 768 256-Color Graphics Mode Screen The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk.

  • Page 131: Solid Colors Test

    olid Colors Test The Solid Colors Test checks whether the video sub- system is displaying the correct colors. This test also lets you check for missing pixels. When this test is running, four screens appear sequentially—a red screen, a green screen, a blue screen, and a white screen.
  • Page 132 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 133: Appendix C Jumpers And Switches

    Appendix C Jumpers and Switches his appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. umpers and Switches—...

  • Page 134: Figure C-1. System Board Jumpers

    In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. jumpered unjumpered Figure C-1. System Board Jumpers Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 135: Table C-1. System-Board Jumper Settings

    Jumper EISA PASSWD CRDBIOS RSRVD2 RSRVD1 333MHZ 300MHZ Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered Table C-1.
  • Page 136 Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Setting Description The microprocessor’s internal speed is 266 MHz.

  • Page 137: System Board Labels

    ystem Board Labels Table C-2 lists the connectors and sockets located on the system board. Table C-2. System Board Connectors and Sockets Connector or Socket BACKPLANE SCSI1 BATTERY DIMM_x EISAn FANn FLOPPY INTRUSION JVGA KYBD MOUSE PARALLEL PCIn POWERn PROC_n REMOTE SCSI2 CD-ROM SERIALn...

  • Page 138: Scsi Backplane Board

    (SCSI) power input connector (POWER) server-management bus connector (SERVER MANAGEMENT) control (front) panel connector (CONTROL PANEL) Figure C-2. SCSI Backplane Board Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide SCA-2–compatible SCSI connectors (SLOT n ID= n , on other side)

  • Page 139: Table C-3. Scsi Backplane Board Connectors

    Table C-3 lists the connectors on the SCSI backplane board. Table C-3. SCSI Backplane Board Connectors Connector CONTROL PANEL POWER SCSI SERVER MANAGEMENT SLOTnID=n NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Description Control panel connector Power input connector...

  • Page 140: Power Supply Paralleling Board

    Supply Paralleling Board Figure C-3 shows the location of connectors on the power supply paralleling board. Figure C-3. Power Supply Paralleling Board Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide system board connector (PWR1) peripherals connector (PWRFD) system board...

  • Page 141: Disabling A Forgotten Password

    Table C-4 lists the connectors on the power supply paral- leling board. Table C-4. Power Supply Paralleling Board Connectors Connector Description PWRn System board connectors PWRFD Peripherals connector PWRSCSI SCSI backplane board connector NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list.
  • Page 142 C-10 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 143: Abbreviations And Acronyms

    C.O.D. collect on delivery characters per inch characters per line central processing unit digital-to-analog converter DASH Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current DIMM dual in-line memory module Deutsche Industrie Norm dual in-line package...
  • Page 144 Fahrenheit file allocation table Federal Communications Commis- sion FIFO first-in first-out feet gram(s) Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Abbreviation or Acronym Description gravities gigabyte(s) graphical user interface hexadecimal Hardware Instrumentation Package high memory area...
  • Page 145 Abbreviation or Acronym Description load number Lotus/Intel/Microsoft lines per inch meter(s) milliampere(s) milliampere-hour(s) megabyte(s) master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MS-DOS Microsoft Disk Operating System MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium NiMH...
  • Page 146 Verband Deutscher Elektro- techniker VESA Video Electronics Standards Association video graphics array VLSI very-large-scale integration VRAM video random-access memory watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide...

  • Page 147: Index

    Index About Main menu category, 5-8 AC power receptacle, 2-3 alert log messages, 3-7 alternating current. See AC assistance obtaining, 11-1 warranty repair or credit, 11-5 AutoTech service, 11-3 back panel features, 2-3 battery installation, 8-11 replacing, 8-10 troubleshooting, 7-8 BBS, 11-4 beep codes about, 3-5...
  • Page 148 (DIMM A-DIMM H), C-5 supported types, 8-5 upgrade options, 8-5 direct current. See DC diskette drive subsystem troubleshooting, 7-16 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide diskette drives access indicator, 2-4 troubleshooting, 7-16 verifying proper operation, 7-16 Diskette Drives Test Group...
  • Page 149 10-2 online indicator, 2-4 partitioning, 10-6 replacing with system running, 10-3 header connector illustrated, 9-3 help from Dell Computer Corporation, 11-1 help tools AutoTech service, 11-3 Dell diagnostics program, 11-3 table, 11-2 TechConnect BBS, 11-4 TechFax service, 11-4 technical support service, 11-4...
  • Page 150 C-2 location on system board, 8-2, C-2 settings (table), C-3 speed jumpers, C-4 keyboard connector, 2-3 troubleshooting, 6-2 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide Keyboard Test Group, 5-13 KeyHelp, 5-8 keylock illustrated, 7-2 operation, 7-3 logical formatting, 10-6...
  • Page 151 mouse connector location, 2-3 Mouse Test system diagnostics, 5-14 nonvolatile random-access memory. See NVRAM notational conventions, x notes, x NVRAM about, 5-4 problem with accessing, 3-5 parallel port connector location, 2-3 Parallel Ports Test Group system diagnostics, 5-16 parallel printer troubleshooting, 6-4 parity errors, 5-11 partitioning...
  • Page 152 SCSI Devices Test Group, system diagnostics, 5-17 SEC cartridge removal, 8-8, 8-9 replacing, 8-9 Select Main menu category, 5-4 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide serial I/O devices troubleshooting, 6-4 serial port connectors location, 2-3 Serial/Infrared Ports Test Group...
  • Page 153 system beep codes list of, 3-6 system board about, 7-4 connectors and sockets, 8-2 features, 8-2 illustrated, 8-2 jumpers, C-1 labels, C-5 location, 7-5 options, installing, 8-1, 9-2 troubleshooting, 7-15 system configuration information about, 5-4 confirming with system diagnostics, 5-4 system diagnostics Diskette Drives Test Group, 5-14 error messages, 5-10...
  • Page 154 8-7 VGA jumper, C-2, C-3 video connector location, 2-3 video control circuitry, 5-12 video controller card, 5-12 Dell PowerEdge 4200 Systems Installation and Troubleshooting Guide video functions about, B-1 testing, 5-12 Video Hardware Test, B-1 Video Memory Test, B-1...

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