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If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become
wavy, causing paper abrasion.
• When printing from your computer
Reduce the intensity setting in the printer driver and try printing again.
1. Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2. On the Main sheet, select Manual for Color/Intensity, and then click Set....
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
• When copying
Setting Items for Copying
Is printing performed beyond the recommended printing area?
Check6
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper
may become stained with ink.
Resize your original document in your application software.
Printing Area
Is the platen glass dirty?
Check7
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Is the paper feed roller dirty?
Check8
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
• Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Is the inside of the machine dirty?
Check9
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to
become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
• To prevent the inside of the machine from stains, set the paper size correctly.
Set the time to dry the printed surface longer.
Check10
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the machine is turned on.
2. Open the printer driver setup window.
How to Open the Printer Driver Setup Window
3. Click the Maintenance tab and then Custom Settings.
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Troubleshooting
