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Printing Does Not Start
Make sure printer is securely plugged in and press ON button to turn it on.
Check1
The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp
stops flashing and remains lit.
Note
• If you are printing large data such as photos or other graphics, printing may take longer to start. The
POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing
starts.
Make sure printer is properly connected to computer.
Check2
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the
USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is
correctly set up for network use.
Is direct connection enabled?
Check3
To print using a mode other than the direct connection, disable the direct connection first.
Using Printer with Direct Connection
Make sure paper settings match information set for cassette.
Check4
If the paper settings do not match the information set for the cassette, an error message appears on the LCD.
Follow the instructions on the LCD to solve the problem.
Paper Settings
Note
• You can select whether the message which prevents misprinting is displayed.
• To change the message view setting when printing using the printer's operation panel:
Cassette settings
• To change the message view setting when printing using the printer driver:
Changing the Printer Operation Mode (Windows)
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Troubleshooting
