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Solving Problems
In the welcome screen, click
2.
3.
Follow the instructions on the screen.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your
computer.
If you have other software problems —
•
Back up your files immediately.
•
Use a virus-scanning program to check the
hard drive or CDs.
•
Save and close any open files or programs
and shut down your computer through the
Start
menu.
36
•
Next.
Check the software documentation or
contact the software manufacturer for
troubleshooting information:
–
Ensure that the program is compatible
with the operating system installed on
your computer.
–
Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
–
Ensure that the program is installed and
configured properly.
–
Verify that the device drivers do not
conflict with the program.
–
If necessary, uninstall and then reinstall
the program.
- Quick Links:
- Basic Specifications
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