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Brother MFC-J480DW User Manual
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Brother MFC-J480DW User Manual

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Basic User's Guide
MFC-J460DW
MFC-J480DW
MFC-J485DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

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Summary of Contents for Brother MFC-J480DW

  • Page 1 Basic User's Guide MFC-J460DW MFC-J480DW MFC-J485DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 Register your product online at http://www.brother.com/html/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    Register Your Product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product if you lose your receipt;...

  • Page 4: For Customer Service

    In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service. Service Center Locations (Canada only) For the location of a Brother authorized service center, visit http://www.brother.ca/support.

  • Page 5: Ordering Accessories And Supplies

    Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
  • Page 6 PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR...
  • Page 7 You Can Use the Following Features Mobile Connect Web Connect / Brother Apps Use Brother iPrint&Scan to check the Scan and upload images and files to popular machine status and access various functions web services directly from your machine. from mobile devices.
  • Page 8 AirPrint to print from OS X v10.8.5 or later Solutions Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print Guide This Guide provides details about how to use PDF file / Brother ™...
  • Page 9 Print ® Basic User's Guide Print from your computer (Windows Macintosh) Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using the AirPrint function AirPrint Guide Print using the Google Cloud Print Google Cloud Print Guide...
  • Page 10 For Windows users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it ® either as a shortcut on your desktop, or from the Windows Start menu.
  • Page 11 Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com • Provides several ways to search! • Displays related questions for more information •...
  • Page 12 Bold style identifies buttons on the machine's control panel or computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. [Courier New] Courier New font identifies messages shown on the machine's LCD. • Most of the illustrations in this User's Guide show the MFC-J480DW.

  • Page 13: Compilation And Publication Notice

    To keep your machine’s performance up-to-date, check there for the latest firmware upgrades. Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 14: Table Of Contents

    ) ..............17 ® Scan Using ControlCenter4 Home Mode (Windows ) ........17 Scan Using the Scan Button on Your Brother Machine...........18 Scan Using the Scan Button on the Machine ..........18 Fax ........................20 Before Faxing ......................20 Set Your Station ID ..................20...
  • Page 15 Receive Faxes on Your Computer (Windows only) ........28 Routine Maintenance ..................30 Clean the Scanner....................30 Check the Print Quality....................30 Check the Print Alignment from Your Brother Machine ...........32 Troubleshooting ....................33 Identify the Problem....................33 Error and Maintenance Messages................35 Transfer Your Faxes or Fax Journal Report...........40 Troubleshooting for Wireless LAN setup ..............41...
  • Page 16 Index ........................60...

  • Page 17: General Information

    General Information Control Panel Overview 01. 01. 2016 1. 1.8" Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. Adjust the angle of the control panel by lifting it. 2. Mode buttons Press to switch the machine to FAX Mode. SCAN Press to switch the machine to SCAN Mode.
  • Page 18 COPY Press to switch the machine to COPY Mode. Press to switch the machine to WEB Mode. 3. Settings buttons Clear Press to delete characters or to go back to the previous menu level. Settings Press to access the main menu. Press to choose a setting.
  • Page 19 4. Telephone buttons Hook Press before dialing to ensure a fax machine answers, and then press Black Start or Color Start. If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the F/T ring (pseudo/double-ring), press Hook to talk. Redial/Pause •...
  • Page 20 Power On/Off Press to turn on the machine. Press and hold down to turn off the machine. The LCD will display [Shutting Down] and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

  • Page 21: Lcd Overview

    LCD Overview 3. Ink Displays the available ink volume. This screen shows the machine’s status when When an ink cartridge is near the end of the machine is idle. This Home screen is also its life or having a problem, an error icon is called the Ready Mode screen.

  • Page 22: Access Brother Utilities (Windows ® )

    Choose the operation you want to use. ® (Windows Uninstall the Brother Software and Drivers Brother Utilities is an application launcher ® that offers convenient access to all Brother (Windows applications installed on your computer. Launch (Brother Utilities). Do one of the following: ®...

  • Page 23: Paper Handling

    Paper Handling Load Paper Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. Load paper in the paper tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the...
  • Page 24 Fan the stack of paper well. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper guides touch the Gently load paper in the paper tray with edges of the paper. the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

  • Page 25: Change The Check Paper Size Setting

    Select [On] or [Off]. Press OK. Press OK. b. Select [Paper Type]. Press OK. Press Stop/Exit. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or Related Information [Other Glossy]. Press OK. • Error and Maintenance Messages on d. Select [Paper Size]. Press OK.

  • Page 26: Recommended Print Media

    • Store paper in its original packaging and For the best print quality, we recommend keep it sealed. Keep the paper flat and using the Brother paper listed in the table. away from moisture, direct sunlight and Brother paper heat.

  • Page 27: Print

    ® (Windows Select the print command in your application. Select Brother MFC-XXXX (where XXXX is the name of your model). Click Print. • Make sure the back cover is closed. • If paper is curled, straighten it and put it Complete your print operation.

  • Page 28: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Select the print command in your Portrait or Landscape option to set the application. orientation of your printout. Select Brother MFC-XXXX (where If your application software contains a XXXX is the name of your model), and similar layout feature, we recommend then click the printing properties or using the one in the application.
  • Page 29 Click the Photo tab. Select the folder that contains the image you want to print. Select images you want to print by clicking the image in the image viewer and selecting the check box under the image. Specify the number of copies you want to print (1-99) by clicking Click Print.

  • Page 30: Copy

    Copy Copy a Document Press (COPY). The LCD displays: Make sure you have loaded the correct Press Start size paper in the paper tray. Quality Normal Do one of the following: Paper Type • Place the document face down on Paper Size the scanner glass.

  • Page 31: Copy Settings

    Copy Settings Copy Options Option Description Quality Select a copy resolution for your type of document. • When you select the Normal option, Plain Paper is the only Paper Type option. Paper Type Select a paper type. If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.
  • Page 32 Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Advanced Remove Background Settings Removes the document's background color in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings.

  • Page 33: Scan

    Brother machine. Use the software If you scanned multiple pages using the applications provided by Brother, or use your ADF, click the left or right arrow buttons favorite scanning application. to preview each scanned page.

  • Page 34: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan Press a or b to select the [Scan to File] option, and then press OK. Button on Your Brother Machine If the machine is connected over the network, press a or b to select the computer where you want to send data, Scan Using the Scan Button and then press OK.

  • Page 35: Scan Size

    Select the file format for your document. • [Scan Size] Select the scan size for your document. • [Remove Background] Change the amount of background color that is removed. Press Black Start or Color Start. [Scan Type] depends on the settings you have selected.

  • Page 36: Fax

    NOTE use it only when needed. To improve compatibility with (USA only) most VoIP services, Brother The Telephone Consumer Protection Act of recommends changing the 1991 makes it unlawful for any person to use compatibility setting to a computer or electronic device to send any [Basic(for VoIP)].

  • Page 37: Receive Modes

    (Voice Mail, Distinctive Ring and so on) you will be using Fax Only on the same line as the Brother machine. [Fax Only] mode automatically will Will you be using a Distinctive Ring answer every call as a fax.
  • Page 38 TAD and fax messages are printed. Select [External TAD] as your Receive Mode. Related Information Will you be using your Brother machine on • Fax and Telephone Problems on page 43 a dedicated fax line? • Troubleshooting for Other Fax Problems on...

  • Page 39: Set The F/T Ring Time (Pseudo/Double-Ring)

    Because the F/T ring is a setting only on your answers in [Fax Only] and [Fax/ Brother machine, extension and external Tel] modes. telephones will not ring; however, you can still answer the machine's call on any telephone.

  • Page 40: Store Numbers

    Store Numbers Change or Delete Address Book Names or Numbers You can set up your machine to store fax numbers in the Address Book. You can change or delete an Address Book name or number that has already been If you lose electrical power, the Address stored.

  • Page 41: Telephone Services And External Devices

    Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 42: Fax Using Your Machine

    Fax Using Your Machine Send a Fax c. Select [Send a fax]. Press OK. • [Address Book] (Select a number Load your document in the ADF or on from the Address Book.) the scanner glass. Press a or b to select the following: a.
  • Page 43 Do one of the following: • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and pressed Black Start, the machine starts scanning the first page. Go to the next step. •...

  • Page 44: Fax Using Your Computer (Pc-Fax)

    Computer ® Computer (Windows only) The Brother PC-FAX feature lets you send a Use Brother's PC-FAX software to receive file, created in any application on your faxes on your computer, screen them, and computer, as a standard fax and even attach print only those faxes you want.
  • Page 45 ® ® • (Windows XP, Windows Vista ® Windows Click Start > All Programs > Brother > Brother Utilities > PC- FAX > Receive. ® • (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected).

  • Page 46: Routine Maintenance

    Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colors and text appear or if text is missing on your printouts, the print Unplug the machine from the AC power head nozzles may be clogged. Print the Print outlet.
  • Page 47 If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.

  • Page 48: Check The Print Alignment From Your Brother Machine

    When the print alignment is not adjusted correctly, text looks blurry or crooked, like Alignment from Your this. Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. After the print alignment is adjusted correctly, text looks like this.

  • Page 49: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
  • Page 50 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http://support.brother.com...

  • Page 51: Error And Maintenance Messages

    Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Use a new Genuine Brother Innobella Ink Cartridge. If the error is not cleared, call Brother Customer Service.

  • Page 52: Data Remaining

    After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. Ink Absorber Full The ink absorber box or flushing box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
  • Page 53 Error Message Action Ink Low One or more of the ink cartridges are near the end of their lives. Order a new ink cartridge. You can continue printing until the LCD displays Cannot Print. For more information, see the Online User's Guide: Replace the Ink Cartridges.

  • Page 54: Not Registered

    Error Message Action No Paper Fed Do one of the following: • Refill the paper tray, and then press Black Start or Color Start. • Remove and reload the paper, and then press Black Start or Color Start. The Jam Clear Cover is not closed correctly. No Paper Fed Clean the paper pick-up rollers.

  • Page 55: Paper Size Mismatch

    Error Message Action Paper Size 1. Check that the paper size you chose on the machine's display Mismatch matches the size of the paper in the tray. See Related Information: Change the Paper Size and Paper Type at the end of this section. 2.

  • Page 56: Transfer Your Faxes Or Fax Journal Report

    Error Message Action Wrong Ink The ink cartridge model number is not compatible with your machine. Cartridge Verify the cartridge model number will work with your machine. See Related Information: Supply Specifications at the end of this section. Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.

  • Page 57: Troubleshooting For Wireless Lan Setup

    The security information (SSID/Network Key) is incorrect. Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.
  • Page 58 Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. TS-07 The machine cannot detect a wireless access point/router that has WPS or ™...

  • Page 59: Fax And Telephone Problems

    Fax and Telephone Problems If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labeled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall jack. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 60: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
  • Page 61 Difficulties Suggestions Dialing does not work. Check all line cord connections. (No dial tone) Change Tone/Pulse setting. (Available only for some countries) Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

  • Page 62: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 63 Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. If the problem still remains after trying all the above, try the following: For a USB interface connection • Change the USB cable for a new one. •...

  • Page 64: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 65: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed inside the ADF Unit Related Information • Error and Maintenance Messages on Take any paper that is not jammed out page 35 of the ADF. Document is Jammed in the Top of Lift the document cover.

  • Page 66: Printer Jam Or Paper Jam

    Unplug the machine from the AC power Close the document cover. outlet. IMPORTANT Press Stop/Exit. (MFC-J460DW/MFC-J480DW/MFC-J485DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 67 Pull the two green levers inside the If the LCD displays [Repeat Jam A], machine to release the jammed paper. move the print head (if needed) to take out any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2).
  • Page 68 • If the paper is jammed under the print Slowly pull the jammed paper (1) out of head, unplug the machine from the power the machine. source, and then move the print head to take out the paper. Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.
  • Page 69 Close the Jam Clear Cover. Make IMPORTANT sure the cover is closed completely. (MFC-J460DW/MFC-J480DW/MFC-J485DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 70 Slowly pull out the jammed paper (1). d. Close the Jam Clear Cover. Make sure the cover is closed completely. If the LCD displays [Repeat Jam B], do the following: a. Make sure you look carefully inside Put the paper tray firmly back in the (1) for any scraps of paper.
  • Page 71 Squeeze both levers (1), and then open IMPORTANT the Jam Clear Cover at the back of the machine. (MFC-J460DW/MFC-J480DW/MFC-J485DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 72 until it locks into place, and then unfold the paper support flap (2). Reconnect the power cord.

  • Page 73: Appendix

    Appendix Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do not have printed letters because they are used for special characters.
  • Page 74 Special characters and symbols Press , # or 0 repeatedly until you see the special character or symbol you want. Press Press # Press 0 English: French: Spanish:...

  • Page 75: Supply Specifications

    Service Life of Starter ink cartridges are included in the box with your Brother machine. The Ink Cartridge first time you install the ink cartridges, the machine will use extra ink to fill the ink delivery tubes.
  • Page 76 49 ADF (automatic document feeder).14, 18 paper..........50 Automatic fax receive........21 Manual receive..........21 Brother Brother numbers.........i Customer Service......ii FAQs (Frequently Asked Questions)..i Paper product support........ii check paper setting......9 service centers........ii how to load ........7 Print............11 alignment check......
  • Page 77 Voice Mail..........25 VoIP systems......... 20, 25 Warranty is in the box Notice of disclaimer ......iv Wireless LAN report......41...
  • Page 78 Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper...

This manual is also suitable for:

Mfc-j460dwMfc-j485dw

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