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NEC UX5000 Easy Setup Manual
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NEC UX5000 Easy Setup Manual

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See also: Feature Handbook , User Manual
Empowered by Innovation
MH240 Easy Setup Guide
P/N 0913105
Rev 1, April 2009
Printed in U.S.A.
Technical Support Web Site:
http://www.necux5000.com

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  • Page 1 Empowered by Innovation MH240 Easy Setup Guide P/N 0913105 Rev 1, April 2009 Printed in U.S.A. Technical Support Web Site: http://www.necux5000.com...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright.

  • Page 3: Table Of Contents

    UX5000 Setup ........
  • Page 4 Table of Contents Saving Settings and Registering the MH240 ......2-13 SIP Advanced Settings ....* Do Not Change from Default Setting *2-14 Set the Register Timer:.

  • Page 5: Wl1700 Setup

    WL1700 Access Point and basic MH240 Wireless IP Telephone. For more detailed information on program options for these units, refer to the following manuals (available on the NEC technical support web site: http://www.necux5000.com •...

  • Page 6: Installation Overview

    Chapter 1 - WL1700 Setup Installation Overview ECTION In order to keep the initial setup easy, you may wish to keep the network scaled to a maximum number of 100 MH240 handsets. Some manual modification of the initial configuration is required in order to adjust the IP addressing to the customer’s network.

  • Page 7: Setup Preparation

    Chapter 1 - WL1700 Setup Setup Preparation ECTION Copy the following files to the computer before going onto the setup: • TFTP server program • “Initial configuration” files for the MH240 • Latest WL1700-MS software file Chapter 1 1 - 3...
  • Page 8 Chapter 1 - WL1700 Setup TFTP Root Directory Files Configure TFTP Server 1 - 4 Chapter 1...
  • Page 9 Chapter 1 - WL1700 Setup Set TFTP Root Directory Chapter 1 1 - 5...

  • Page 10: Wl1700-Ms Setup

    Chapter 1 - WL1700 Setup WL1700-MS Setup ECTION 1.4.1 Initial Configuration for WL1700-MS Assign the IP address to 192.168.100.100/24 on the console computer. Access the WebView of the WL1700- MS (IP address: 192.168.100.10) from the browser, using Internet Explorer 6 or later, and then enter the initial configuration.
  • Page 11 Chapter 1 - WL1700 Setup Chapter 1 1 - 7...
  • Page 12 Chapter 1 - WL1700 Setup 1 - 8 Chapter 1...
  • Page 13 Chapter 1 - WL1700 Setup Chapter 1 1 - 9...
  • Page 14 082f494d set radio-profile rp1 dtim-interval 5 set radio-profile rp1 auto-tune channel-config disable set radio-profile rp1 active-scan disable...
  • Page 15 Chapter 1 - WL1700 Setup Chapter 1 1 - 11...
  • Page 16 Chapter 1 - WL1700 Setup 1 - 12 Chapter 1...
  • Page 17 Chapter 1 - WL1700 Setup Chapter 1 1 - 13...

  • Page 18: Upgrade The Wl1700-Ws Software

    Chapter 1 - WL1700 Setup 1.4.2 Upgrade the WL1700-WS Software To be sure the unit is up to date, upgrade the software in the WL1700-WS using the WebView. 1 - 14 Chapter 1...
  • Page 19 Chapter 1 - WL1700 Setup Chapter 1 1 - 15...
  • Page 20 Chapter 1 - WL1700 Setup Reset the WL1700-MS by clicking the Reset menu option. Click OK in the following screen to confirm the reset. A window will appear prompting you to save the configuration or to reset without saving. Click the save and reset button.

  • Page 21: Move The Wl1700-Ms And Pc To Customer's Network

    Chapter 1 - WL1700 Setup 1.4.3 Move the WL1700-MS and PC to Customer’s Network Move the WL1700-MS and the console computer to the customer’s network (172.16.0.0/16). If a reset hasn’t been performed on the WL1700-MS yes (ex: if there was no software upgrade required), turn off the WL1700- MS in order for the edited initial configuration to take effect.

  • Page 22: Ux5000 Setup

    Verify with the network administrator to be sure there are no DCHP server conflicts. Access programming for the UX5000. In the example below, WebPro access is used as the example. Using Internet Explorer 6 or later, access WebPro (by default, the IP address is 172.16.0.10). Configure the internal DHCP server.
  • Page 23 Chapter 1 - WL1700 Setup Setup the DHCP server mode and Lease Time. Set up the DHCP scope. Chapter 1 1 - 19...

  • Page 24: Check The System

    ECTION 1.6.1 Confirm the System is Running When the UX5000 setup is done, the internal access point (WL1700-MS) and WL1500-AP-A access points should connect to the UX5000 and start functioning. (The WL1700-MS and WL1500-AP-A require PoE for power.) Note: The assigned IP addresses must allow all devices (WL1700, WL1500, UX5000, TFTP server) to be on the same network (ex: 172.16.xxx.xxx with a subnet mask of 255.255.0.0).

  • Page 25: Mh240 Setup

    For further information on either method, refer to the MH240 Wireless IP Telephone Setup Guide (handset programming) or the IP Phone Manager for MH240 Operation Manual. Both manuals are available on the NEC technical support site (http://www.necux5000.com). 2.1.1.1 Power on the MH240 Press and hold the MENU key for 2 seconds or more.

  • Page 26: Place The Mh240 In Config Mode

    Chapter 2 - MH240 Setup 2.1.1.3 Place the MH240 in Config Mode To set administrator-related data such as Network, WLAN and SIP data, place the phone in Config mode. Config Password entry is required to do this. Press MENU key in Standby mode to display the main menu. Press keys 5 3 1 to go to the “1.Config”...

  • Page 27: Enter The Network Settings

    2.1.1.6.1 Set the Profile Name: Factory Default: 1.NEC-SETUP (2 to 9 are blank) Within the desired Profile within the Config menu, at the Profile Setting screen, press 1 (Wireless Setting) + 1 (Profile Name) to go to the Profile Name edit screen.

  • Page 28: Set The Security

    AP. So, select TKIP and then enter 12345678 for example. Security information MUST be entered if implemented in your network. OPEN: Factory Default: WPA2-PSK (1.NEC-SETUP), OPEN (2 to 9) Press 3 (Security) to go to the Security setting screen. ▲...
  • Page 29 Continue with the next feature or press the Power/On-Hook key and 2 to save. Pressing the Power/On-Hook key and 1 will cancel any entered changes. WPA: PEAP: Factory Default: WPA2-PSK (1.NEC-SETUP), OPEN (2 to 9) Press 3 (Security) to go to the Security setting screen.
  • Page 30 Chapter 2 - MH240 Setup WPA: TLS: Factory Default: WPA2-PSK (1.NEC-SETUP), OPEN (2 to 9) Press 3 (Security) to go to the Security setting screen. ▲ Press to select “WPA” and then press the round OK key. ▼ ▲ Press to select an encryption “1.TKIP”...
  • Page 31 Chapter 2 - MH240 Setup WPA2: TLS: Factory Default: WPA2-PSK (1.NEC-SETUP), OPEN (2 to 9) Press 3 (Security) to go to the Security setting screen. ▲ Press to select “WPA2” and then press the round OK key. ▼ ▲ Press to select an encryption “1.TKIP”...

  • Page 32: Set The Dhcp (Ip)

    Select either DHCP or Fixed for the IP address. For DHCP, use the “Set the DHCP (IP)” steps above. Factory Default: 172.16.1.240 (1.NEC-SETUP) Press 2 (IP Setting) + 1 (Fixed IP) + 1 (IP Address) to go to the IP Address edit screen.

  • Page 33: Set The Gateway

    Chapter 2 - MH240 Setup 2.1.1.6.8 Set the Gateway: ✎ Required only if the Fixed IP address option is selected above. For DHCP, skip this step as it is automatically configured. Factory Default: - Press 3 (Gateway) to go to the Gateway edit screen. Edit the Gateway you want and then press the “OK”...

  • Page 34: 2.1.1.6.11 Set The Sip Profile

    This option must first be set up within the SIP Setting menu. Refer to SIP Settings for the MH240 (page 2-11). Once defined, the SIP Profile will be displayed in this menu list. Factory Default: NEC-SETUP (1.NEC-SETUP) 2.1.1.6.12 Set the Hand-off List: Factory Default: NEC-SETUP From the “Network”...

  • Page 35: Sip Settings For The Mh240

    Factory Default: 172.16.0.10 (1.NEC-SETUP) Press 2 (SIP Proxy) to go to the SIP Proxy edit screen. Enter the IP address of the UX5000 as configured in Program 10-12-09 or provided by the computer management department [SIP Proxy (IP Address or FQDN)] and then press the “OK”...

  • Page 36: Set The Registrar

    Factory Default: 172.16.0.10 (1.NEC-SETUP) Press 4 (Registrar) to go to the Registrar Edit screen. Edit the Registrar (the IP address of the UX5000 as configured in Program 10-12- 09) and then press the “OK” soft key. Continue with the next feature or press the Power/On-Hook key and 2 to save.

  • Page 37: Set The Phone No

    Press HOLD as required to return the MH240 to and idle state. The MH240 will first CONNECT with the wireless AP and then REGISTER with the UX5000. To check on the progress, press MENU, press 0 (Information), then 1 (Status). Press the “OK”...

  • Page 38: Sip Advanced Settings

    ✎ The following SIP Advanced Settings should use the default settings unless told otherwise to change them by NEC Technical Support. Changing these settings could cause operational/performance issues. The following program steps are made from the Config menu (see Place the MH240 in Config Mode (page 2-2)), then enter the Advanced menu within the SIP Setting menu: Go to “Config”...

  • Page 39: Set The Payload Size

    Pressing the Power/On-Hook key and 1 will cancel any entered changes. 2.1.1.9.6 Set the VM Number: Factory Default: *8 (1.NEC-SETUP) You can modify the voice mail access number depending on your system. Press 6 to go to the VM Number screen.
  • Page 40 Chapter 2 - MH240 Setup 2 - 16 Chapter 2...

  • Page 41: Modifying The Ip Addresses

    Chapter 3 - Modifying the IP Addresses Chapter 3 - Modifying the IP Addresses Changing IP Addresses With WL1700-MS and MH240 ECTION 3.1.1 Modifying the WL1700-MS IP Address Access the WebView of the WL1700-MS from the Internet Explorer web browser version 6 or later (in the following example, using IP address: 172.16.254.10).
  • Page 42 Chapter 3 - Modifying the IP Addresses 3 - 2 Chapter 3...
  • Page 43 Chapter 3 - Modifying the IP Addresses Chapter 3 3 - 3...
  • Page 44 Chapter 3 - Modifying the IP Addresses 3 - 4 Chapter 3...
  • Page 45 Chapter 3 - Modifying the IP Addresses Chapter 3 3 - 5...
  • Page 46 Chapter 3 - Modifying the IP Addresses 3 - 6 Chapter 3...
  • Page 47 Chapter 3 - Modifying the IP Addresses Chapter 3 3 - 7...

  • Page 48: Move The Wl1700-Ms And Wl1500 To The Customer's Network

    Chapter 3 - Modifying the IP Addresses Wait until the WL1700-MS boots up. (orange, green orange, orange) (all off) (all green) (green, off, green, green) (all green) (orange, green, orange, orange) 3.1.2 Move the WL1700-MS and WL1500 to the Customer’s Network Move the WL1700-MS and WL1500 to the customer’s network (A.B.C.D/X).

  • Page 49: Change The Ip Address And Dhcp Options

    3.1.3 Change the IP Address and DHCP Options Access the WebPro for the UX5000 (default IP address: 172.16.0.10) from the browser using Internet Explorer 6 or later, then modify the IP address and DHCP options as shown. Change the IP address in 10-12-09.
  • Page 50 Chapter 3 - Modifying the IP Addresses Change the DHCP scope in 10-14-01 and 10-14-02. In Program 10-16-16, change the DHCP option information for the SIP server IP address for the MH240 handsets. 3 - 10 Chapter 3...

  • Page 51: Move The Ux To The Customer's Network

    Chapter 3 - Modifying the IP Addresses 3.1.4 Move the UX to the Customer’s Network Move the UX5000 to the customer’s network (A.B.C.D/X) and reboot the UX5000 to allow the new IP address to take effect. 3.1.5 Check the MH240 Handset Associate the MH240 to the NEC-Voice and check that the MH240 can register to the UX5000.
  • Page 52 Chapter 3 - Modifying the IP Addresses 3 - 12 Chapter 3...

  • Page 53: Troubleshooting

    Chapter 4 - Troubleshooting Chapter 4 - Troubleshooting Troubleshooting the MH240 Setup ECTION 4.1.1 Case 1: I can’t make/receive a call. Why? The handset may not be associated to the WL1700 access point or may not be registered to the UX500 SIP server.

  • Page 54: Troubleshooting The Wl1700-Ms Setup/Operation

    Chapter 4 - Troubleshooting Troubleshooting the WL1700-MS Setup/Operation ECTION 4.2.1 What’s Needed for Troubleshooting? • Field Trouble Form (page 4-3) Priority: High • Network Diagram Priority: High (IP MAC address information attached) • Floor layout Priority: High Must contain location info of WL Controller, AP and client •...

  • Page 55: Field Trouble Form

    Field Trouble Form If field support is required to correct the problem, complete the Field Trouble Report form and submit it to NEC’s Field Engineering. Click here to download the Acrobat PDF file of this form. ##### WL Series - Field Trouble Ticket ##### 1.
  • Page 56 Chapter 4 - Troubleshooting - Network Analyzer Trace [** Must **] Wired log (Wireshark, etc.) Radio log (AiroPeek [OmniPeek]) *When performing the data collection, synchronize the time of each device. Network topology (if possible) Setting/operation information (output data from CLI) #show configuration all #show log buffer #show fdb...
  • Page 57 Chapter 4 - Troubleshooting - Matter performed before/after trouble Network/Configuration change What is changed: Software upgrade Software version before change: Others: - Phenomenon Equipment reboot WL controller Access point Equipment stack WL controller Access point LED (Status/Alarm etc.): WebView behavior: Extremely late No reaction Communication failure...

  • Page 58: How To Telnet

    Chapter 4 - Troubleshooting 4.2.1.2 How to Telnet When the command prompt opens. Enter “telnet 172.16.254.10”. 4 - 6 Chapter 4...

  • Page 59: Wl Controller Information (Cli Only) [Mandatory]

    Chapter 4 - Troubleshooting 4.2.1.3 WL Controller Information (CLI Only) [Mandatory] WL Controller Configuration Information (obtained from CLI) ● A Telnet program and a computer into which it is installed is needed. ● Displays system, version and log information of the WL Controller. ●...

  • Page 60: Core File (Cli Only) (*Mandatory Whenever Controller Has Restarted)

    Chapter 4 - Troubleshooting 4.2.1.4 Core File (CLI Only) (*Mandatory whenever controller has restarted) ● Core File (CLI Only) ● A Telnet program and computer to install it is needed. ● You can get information why the WL Controller has restarted. ●...

  • Page 61: Wl Controller Configuration Information

    Chapter 4 - Troubleshooting 4.2.1.5 WL Controller Configuration Information 4.2.1.6 WL Controller Configuration Information (CLI) ● WL Controller Configuration Information (from CLI) ● A Telnet program and computer to install it is needed. ● Displays all the configuration of the WL Controller. ●...

  • Page 62: Log Buffer (Cli Only)

    Chapter 4 - Troubleshooting 4.2.1.7 Log Buffer (CLI Only) ● Log Buffer (CLI Only) ● A Telnet program and computer to install it is needed. ● Log in -> “set length 0” (to disable the paging prompt action entirely) -> “show log buffer” 4.2.1.8 FDB (CLI Only) ●...

  • Page 63: Arp (Cli Only)

    Chapter 4 - Troubleshooting 4.2.1.9 ARP (CLI Only) ● A Telnet program and computer to install it is needed. ● Log in -> “show arp” 4.2.1.10 Sessions Network (CLI Only) ● Association of Clients (CLI Only) ● A Telnet program and computer to install it is needed. ●...

  • Page 64: Voip (Cli Only)

    Chapter 4 - Troubleshooting 4.2.1.11 VoIP (CLI Only) ● Call Info (CLI Only) ● A Telnet program and computer to install it is needed. ● Log in -> “show voip summary” 4.2.1.12 Log Trace (Debug Log) ● Log Trace (CLI Only) ●...
  • Page 65 Chapter 4 - Troubleshooting (Example: In case of setting SM log for MAC address of specified client. Show trace log and collect it. Cancel log trace. Chapter 4 4 - 13...
  • Page 66 Chapter 4 - Troubleshooting 4 - 14 Chapter 4...
  • Page 67 Technical Service Current Products 866-597-9762 (For NEC Authorized and Certified Installers Only) ..Current Products After Hours 203-929-7920 (Emergencies Only) ....
  • Page 68 NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 www.necux5000.com (See inside back cover for contact information.) (0913105) Printed in U.S.A. April 1, 2009, Rev 1...

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