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Dell Inspiron5675 Service Manual
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Dell Inspiron5675 Service Manual

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Inspiron Gaming Desktop
Service Manual
Computer Model: Inspiron 5675
Regulatory Model: D27M
Regulatory Type: D27M001

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Summary of Contents for Dell Inspiron5675

  • Page 1 Inspiron Gaming Desktop Service Manual Computer Model: Inspiron 5675 Regulatory Model: D27M Regulatory Type: D27M001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......12 ..................12 Before you begin After working inside your computer......13 Safety instructions............14 Recommended tools............. 16 System board components........... 17 System board components........... 19 Screw list..............21 Removing the right-side cover........24 ....................24 Procedure Replacing the right-side cover........
  • Page 4 Removing the slim optical drive........30 ................... 30 Prerequisites ....................30 Procedure Replacing the slim optical drive........33 ....................33 Procedure ..................33 Post-requisites Installing the optical drive..........34 ....................34 Prerequisites ....................34 Procedure Removing the optical drive...........37 ....................37 Prerequisites ....................37 Procedure Replacing the optical drive...........39 ....................
  • Page 5 Replacing the memory module........46 ....................46 Procedure ..................47 Post-requisites Removing the front I/O-panel........48 ....................48 Prerequisites ....................48 Procedure Replacing the front I/O-panel........51 ....................51 Procedure ..................51 Post-requisites Removing the logo board..........52 ................... 52 Prerequisites ....................52 Procedure Replacing the logo board..........
  • Page 6 Replacing the solid-state drive........62 ....................63 Procedure ..................64 Post-requisites Removing the wireless card......... 65 ................... 65 Prerequisites ....................66 Procedure Replacing the wireless card..........68 ....................68 Procedure ..................69 Post-requisites Removing the coin-cell battery........70 ....................70 Prerequisites ....................71 Procedure Replacing the coin-cell battery........73 ....................73...
  • Page 7 Replacing the 2.5-inch hard drive.........79 ....................79 Procedure ..................79 Post-requisites Removing the fan............80 ................... 80 Prerequisites ....................80 Procedure Replacing the fan............82 ....................82 Procedure ..................82 Post-requisites Removing the graphics card.........83 ....................83 Prerequisites ....................83 Procedure ....................84 Procedure Replacing the graphics card.........
  • Page 8 Removing the heat sink..........93 ....................93 Prerequisites ....................94 Procedure Replacing the heat sink..........95 ....................95 Procedure ..................95 Post-requisites Removing the processor-cooling assembly....96 ................... 96 Prerequisites ....................96 Procedure Replacing the processor-cooling assembly....99 ....................99 Procedure ..................100 Post-requisites Removing the processor..........101 ...................101 Prerequisites ....................
  • Page 9 Removing the top cover..........111 ....................111 Prerequisites ....................111 Procedure Replacing the top cover..........113 ....................113 Procedure ..................113 Post-requisites Removing the front bezel ........... 114 ...................114 Prerequisites ....................114 Procedure Replacing the front bezel..........116 ....................116 Procedure ..................116 Post-requisites Removing the power-button board......117 ...................
  • Page 10 Removing the left-side cover........124 ..................124 Prerequisites ....................125 Procedure Replacing the left-side cover........127 ....................127 Procedure ..................127 Post-requisites Removing the bottom cover........128 ..................128 Prerequisites ....................128 Procedure Replacing the bottom cover........130 ....................130 Procedure ..................130 Post-requisites Removing the rear cover..........
  • Page 11 Clearing Forgotten Passwords ..................142 Prerequisites ..................142 Procedure .................143 Post-requisites ................143 Clearing CMOS Settings ..................144 Prerequisites ..................144 Procedure .................145 Post-requisites Flashing the BIOS............146 Diagnostics..............147 Getting help and contacting Dell.........149 ................149 Self-help resources ..................150 Contacting Dell...

  • Page 12: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-D1AE8571-3E47-4D09-AD7C-6AB2F8F0541F Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 13: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
  • Page 15 CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins.

  • Page 16: Recommended Tools

    Identifier GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33 Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe...

  • Page 17: System Board Components

    Identifier GUID-0FB72875-2CE1-490D-8E55-4083E488BE9E Status Released System board components light bar connector processor-power cable connector power-button board cable connector 4 processor-fan cable connector memory module slot USB 3.0 cable connector wireless-card slot USB 2.0 cable connector light bar connector power-supply unit cable connector SATA1 connector USB 3.0 cable connector front chassis fan connector...
  • Page 18 SATA2 connector M.2 SATA connector coin-cell battery SATA3 connector processor socket graphics-card slot PCIe slot 2 PCIe slot 3 PCIe slot 4 chassis fan connector front audio connector...

  • Page 19: System Board Components

    Identifier GUID-30493006-A1BD-460E-A950-203FD4B4E775 Status Released System board components For computers shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors light bar connector processor-power cable connector power-button board cable connector 4 processor-fan cable connector memory module slot USB 3.0 cable connector wireless-card slot USB 2.0 cable connector light bar connector power-supply unit cable connector...
  • Page 20 USB 3.0 cable connector front chassis fan connector SATA0 connector SATA2 connector M.2 SATA connector coin-cell battery SATA4 connector SATA3 connector processor socket graphics-card slot PCIe slot 2 PCIe slot 3 PCIe slot 4 chassis fan connector front audio connector...

  • Page 21: Screw List

    Identifier GUID-789AF2C8-1745-435F-947E-DB7581BEF8E6 Status Released Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Screw image Right-side Chassis 6-32UNCx6.3 cover Light bar Chassis M3x5...
  • Page 22 Component Secured to Screw type Quantity Screw image Hard-drive Hard drive M3x3.5 bracket Graphics-card Chassis 6-32UNCx3.6 bracket (only with computers shipped with AMD Ryzen 3/ Ryzen 5/ Ryzen 7 processors) 1 (only with Graphics card Chassis 6-32UNCX3.6 computers shipped with AMD Quad- Core APU processors)
  • Page 23 Component Secured to Screw type Quantity Screw image Optical drive Chassis M3x5 Front I/O panel Chassis M3x5 Top cover Chassis M3x5 Front bezel Chassis M3x5 Antenna Chassis M3x5 Left-side cover Chassis M3x5 Bottom cover Chassis M3x5 Top bracket Chassis M3x5 System board Chassis 6-32UNCx6.3...

  • Page 24: Removing The Right-Side Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FDE02A8E-D1D8-4715-84E7-135C5599D81D Status Released Procedure Remove the two screws (6-32UNCx6.3) that secure the cover to the chassis.
  • Page 25 Release the computer cover by sliding it towards the back of the computer and lift the cover off the chassis.

  • Page 26: Replacing The Right-Side Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AE843551-0009-44F8-850F-F3C82AA12173 Status Released Procedure Align the tabs on the computer cover with the slots on the chassis and slide it towards the front of the computer.

  • Page 27: Removing The Front Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 28 Grasp and release the front cover tabs sequentially from the top, by moving them outward from the front bezel.

  • Page 29: Replacing The Front Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DFAAB95D-7FA7-4F38-A607-DD3EC00CDD4C Status Released Procedure Align and insert the front-cover tabs into the front-panel slots and snap into place.

  • Page 30: Removing The Slim Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6504958B-E9AE-45B7-8C36-250B50B118C4 Status Released Prerequisites Remove the right-side cover.
  • Page 31 Pull to slide the slim optical-drive assembly out through the front of the computer. Using your finger tips, pry the slim optical-drive bracket from the optical drive.
  • Page 32 Lift the slim optical-drive assembly off the slim optical-drive bracket. Remove the slim optical-drive bezel from the optical drive.

  • Page 33: Replacing The Slim Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-87E3100B-0046-4D1C-9EE2-3EE84BAFA8BB Status Released Procedure Align and snap the slim optical-drive bezel to the optical drive.

  • Page 34: Installing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A96D7521-0DDD-4E38-B774-04ED544695CA Status Released Prerequisites Remove the right-side cover.
  • Page 35 Remove the filler plate from the chassis. Slide the optical drive into the optical-drive bay through the front of the computer. Remove the screw (M3) from the chassis and replace that to secure the optical drive to the chassis. Connect the power cable to the optical drive.
  • Page 36 Connect the data cable to the optical drive.

  • Page 37: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6504958B-E9AE-45B7-8C36-250B50B118C4 Status Released Prerequisites Remove the right-side cover.
  • Page 38 Push to slide the optical drive out through the front of the computer.

  • Page 39: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A624C137-3F8E-4448-B8C0-AF1A75F3AF94 Status Released Procedure Slide the optical drive into the optical-drive bay through the front of the computer.

  • Page 40: Removing The Light Bar

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 41 Slide and remove the light bar from the chassis.

  • Page 42: Replacing The Light Bar

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CCC9ECE1-F07B-4761-97AE-E3603B1CD91F Status Released Procedure Align and slide the light bar into the slot on the chassis.

  • Page 43: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.

  • Page 44: Procedure

    Identifier GUID-DFA59FFD-53E9-4E5B-B5FC-C15AF5C8FFFE Status Released Procedure Place the computer with the side-chassis facing up and locate the memory card slot on the system board. Using your fingertips, spread apart the securing clip at each end of the memory- module slot until the memory module pops up.
  • Page 45 Slide and remove the memory module from the memory-module slot. NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 46: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-32C750AB-60D0-4A3A-9FE9-CF69AB3BAB27 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot and insert the memory module into the memory-module slot.

  • Page 47: Post-Requisites

    Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status Released Post-requisites Replace the right-side cover.

  • Page 48: Removing The Front I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6504958B-E9AE-45B7-8C36-250B50B118C4 Status Released Prerequisites Remove the right-side cover.
  • Page 49 Disconnect the USB 3.0 cable from the system board. Remove the two screws (M3x5) that secures the front I/O panel to the chassis.
  • Page 50 Pull out the front I/O panel along with the cables, through the front of the computer.

  • Page 51: Replacing The Front I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E3670601-85A3-4326-BDDC-85F92EA43468 Status Released Procedure Slide the front I/O panel into the front I/O panel bay through the front of the computer.

  • Page 52: Removing The Logo Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6504958B-E9AE-45B7-8C36-250B50B118C4 Status Released Prerequisites Remove the right-side cover.
  • Page 53 Remove the logo board from the chassis.

  • Page 54: Replacing The Logo Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B9ACF42E-3D66-433F-AD31-F54B96224D31 Status Released Procedure Align the logo board with the slot on the chassis and replace the two screws (M3x5) that secures the logo board to the chassis.

  • Page 55: Removing The Front-Panel Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6504958B-E9AE-45B7-8C36-250B50B118C4 Status Released Prerequisites Remove the right-side cover.
  • Page 56 Remove the front panel light-board cable from the routing guides on the chassis. Press the tab and disconnect the front light bar cable from the logo board. Remove the screw (M3x5) that secures the front panel light-board to the chassis.
  • Page 57 Remove the front panel light-board from the chassis.

  • Page 58: Replacing The Front-Panel Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D1748F4F-A4A8-4987-BCA0-CD438F74F7ED Status Released Procedure Align the front panel light-board cable to the slot on the chassis.

  • Page 59: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 60: Procedure

    Identifier GUID-F2146D9F-F2E2-4CB2-B5CE-0E257EBF58A0 Status Released Procedure Locate the solid-state drive slot on the system board. Remove the screw (M2x3.5) that secures the solid-state drive to the system board.
  • Page 61 Slide and lift the solid-state drive off the system board.

  • Page 62: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 63: Procedure

    Identifier GUID-6650A96E-1D81-465F-8F44-5C890DA79F44 Status Released Procedure Adhere the thermal pad to the system board. NOTE: Applicable only for computers that are shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors. Align the notch on the solid-state drive with the tab on the solid-state drive slot. Insert the solid-state drive at a 45-degree angle into the solid-state drive slot.

  • Page 64: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw (M2x3.5) that secures the solid-state drive to the system board. Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status Released Post-requisites Replace the right-side cover.

  • Page 65: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.

  • Page 66: Procedure

    Identifier GUID-A96E6565-9F0D-49A4-9C31-203E1174655B Status Released Procedure Locate the wireless card on the system board. Remove the screw (M2x3.5) that secures the wireless card to the system board. Lift the wireless-card bracket off the wireless card. Disconnect the antenna cables from the wireless card.
  • Page 67 Slide and remove the wireless card from the wireless-card slot.

  • Page 68: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3F279C95-9087-4E9A-A39B-9BFAAC527D1C Status Released Procedure Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card at an angle into the wireless-card slot.

  • Page 69: Post-Requisites

    Replace the screw (M2x3.5) that secures the wireless card to the system board. Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status Released Post-requisites Replace the right-side cover.

  • Page 70: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 71: Procedure

    Identifier GUID-7D9E6047-0114-44CF-B114-7332A7F15AF4 Status Released Procedure Locate the coin-cell battery on the system board.
  • Page 72 Using a plastic scribe, pry the coin-cell battery out of its socket.

  • Page 73: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3B0C543D-78BF-49F1-86D8-3EE8B3A25B47 Status Released Procedure Insert the coin-cell battery into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 74: Removing The 3.5-Inch Hard Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 75 Lift the hard-drive assembly out of the slot on the side-chassis. Remove the four screws (6-32UNCx3.6) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket.

  • Page 76: Replacing The 3.5-Inch Hard Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CD781F95-A833-4011-A61B-F2786319DE00 Status Released Procedure Place the hard drive in the hard-drive bracket.

  • Page 77: Removing The 2.5-Inch Hard Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 78 Lift the hard-drive assembly from the side-chassis. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket.

  • Page 79: Replacing The 2.5-Inch Hard Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9969A885-FB95-48A4-92E6-B956050BB5B8 Status Released Procedure Place the hard drive in the hard-drive bracket.

  • Page 80: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 81 Pull the system fan to release it from the rubber grommets on the chassis and remove the fan from the chassis.

  • Page 82: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F76DD993-EC46-4DFD-B23A-8474FC549B7A Status Released Procedure Align the slots on the system fan with the rubber grommets on chassis.

  • Page 83: Removing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.

  • Page 84: Procedure

    Lift the graphics card off the computer. Identifier GUID-E739510C-F979-4B0F-9E14-4A3F7E8D4237 Status Released Procedure Only with computers shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors Remove the two screws (6-32UNCx3.6) that secures the graphics-card bracket to the chassis.
  • Page 85 Lift the graphics-card bracket off the chassis. Press the tab and disconnect the graphics-card cable from the graphics card. Remove the two screws (6-32UNCx3.6) that secures the graphics card to the chassis. Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot.
  • Page 86 Lift the graphics card off the computer.

  • Page 87: Replacing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C9649708-F58C-4617-9929-7882603C8259 Status Released Procedure Align the graphics card with the slot on the chassis.

  • Page 88: Post-Requisites

    Align the tab on the graphics-card bracket to the slot on the chassis. Align the screw holes on the graphics-card bracket to the screw holes on the chassis and replace the two screws (6-32UNCx3.6) that secures the graphics- card bracket to the chassis. Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status...

  • Page 89: Removing The Processor Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 90 Lift the release-lever on the heat sink. Press the lever and release it from the securing tabs on both sides of the processor.
  • Page 91 Lift the processor fan and heat-sink assembly off the system board. Remove the four screws (M3x7.26) that secures the processor fan to the heat- sink assembly. Lift the processor fan from the heat-sink.

  • Page 92: Replacing The Processor Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-84145110-4A74-43A6-95CA-83E96419C571 Status Released Procedure Align the screw holes on the processor fan with the screw holes on the heat sink.

  • Page 93: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 94: Procedure

    Identifier GUID-B04B35C9-1A98-465B-97C0-92FEC835BEE6 Status Released Procedure After performing all the above steps, you are left with the heat sink.

  • Page 95: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 96: Removing The Processor-Cooling Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AECECAF7-686B-4CB5-978D-1B3C8E9C8840 Status Released Prerequisites Only with computers shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors...
  • Page 97 Remove the screw (6-32UNCx3.6) that secures the fan to the chassis. Lift and release the fan from the chassis.
  • Page 98 Lift the processor-cooling assembly along with the fan off the system board.

  • Page 99: Replacing The Processor-Cooling Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-72F84966-7F26-4E5E-A1AC-C50ED21CF66B Status Released Procedure Only with computers shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors Align the captive screws on the processor-cooling assembly with the slot on the system board.

  • Page 100: Post-Requisites

    Identifier GUID-1CF3150A-86A6-458D-811B-51E0325C3D96 Status Released Post-requisites Replace the right-side cover.

  • Page 101: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BE0067B0-2DD1-42BA-902C-2A99D7A3DC07 Status Released Prerequisites Remove the right-side cover.

  • Page 102: Procedure

    Identifier GUID-4EBC7A31-BFBB-4CDF-95B1-EF2A6F53B380 Status Released Procedure Locate the processor on the system board. Press the release lever down and then push it away from the processor to release it from the tab. Extend the release lever completely and open the processor cover.
  • Page 103 Lift the processor off the processor socket.

  • Page 104: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 105: Post-Requisites

    When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Identifier GUID-EC650DC9-3B25-4A3A-A4CF-C2F7CD90E8D5 Status Released Post-requisites Replace the processor fan. Replace the right-side cover.

  • Page 106: Removing The Power-Supply Unit

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 107 Disconnect the power cables from the hard disks. NOTE: For computers with graphics card, disconnect the power cable from the graphics card. Remove the four screws (6-32UNCx6.3) that secure the power-supply unit to the chassis.
  • Page 108 Press the clamp and slide the power-supply unit towards the front of the chassis and lift the power-supply unit, along with the cables, off the chassis.

  • Page 109: Replacing The Power-Supply Unit

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-19C93B2E-34F3-46F1-9900-4FB4EE3302B9 Status Released Procedure Place the power supply on the chassis.

  • Page 110: Post-Requisites

    Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status Released Post-requisites Replace the right-side cover.

  • Page 111: Removing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 112 Slide the top cover towards the backside of the chassis and remove the top cover from the chassis.

  • Page 113: Replacing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EDE4C465-9C95-42A8-A19E-1746EAA9DCF1 Status Released Procedure Align the tabs on the top cover with the slots on the chassis.

  • Page 114: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E59E0BC3-EB59-4428-B571-13DBE9E646AD Status Released Prerequisites Remove the right-side cover.
  • Page 115 Remove the front bezel from the chassis.

  • Page 116: Replacing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B853ADE3-B5F6-4FD6-B480-85F8D4F702BF Status Released Procedure Align the front bezel to the slots on the chassis.

  • Page 117: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EAC5C624-90F9-4EC5-B1C4-09F36F7AFB3D Status Released Prerequisites Remove the right-side cover.
  • Page 118 Remove the power-button cable from the routing guides on the chassis. Press the tab on the power-button board to release the module from the top panel.
  • Page 119 Remove the power-button board along with its cable through the slot on the top panel.

  • Page 120: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7B8622B6-1B04-4F8B-8562-2073F98222B5 Status Released Procedure Route the power-button board cable through the slot on the top panel.

  • Page 121: Removing The Antenna

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C3BA5FE1-0F96-455A-BC72-DFBA39E17E49 Status Released Prerequisites Remove the right-side cover.
  • Page 122 Remove the antenna cables from the routing guide on the chassis.

  • Page 123: Replacing The Antenna

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4C48EE62-6322-4CE1-9AED-0A105C50228C Status Released Procedure Align the antenna cables to the slots on chassis and adhere the antenna cables to the chassis.

  • Page 124: Removing The Left-Side Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.

  • Page 125: Procedure

    Identifier GUID-B13E9F61-4543-4701-A730-D2979868682C Status Released Procedure NOTE: For computers shipped with AMD Ryzen 3/Ryzen 5/Ryzen 7 processors, remove graphics card bracket before removing the left-side cover screws. For removing graphics card bracket, follow the procedure from step 1 to step 2 in “Removing the graphics card”.
  • Page 126 Slide and lift the left-side cover off the chassis.

  • Page 127: Replacing The Left-Side Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C8374410-0D12-442F-984E-202F35DCF26A Status Released Procedure Align the tabs on the left-side cover with the slots on the chassis and snap the left-side cover to lock it in place.

  • Page 128: Removing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.
  • Page 129 Slide and remove the bottom cover from the chassis.

  • Page 130: Replacing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-902BE708-7137-4430-AE4A-706257994C2E Status Released Procedure Tilt the computer towards the front until the base is facing up.

  • Page 131: Removing The Rear Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7081090C-D0CB-4699-AD12-081D917CD697 Status Released Prerequisites Remove the right-side cover.
  • Page 132 Lift the top bracket off the chassis.
  • Page 133 Place the computer with the left side-chassis facing up and release the slots on the rear cover from the tabs on the chassis and remove the rear cover from the chassis.

  • Page 134: Replacing The Rear Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6B9C3CF4-AA72-46D5-B68E-7737582DA97A Status Released Procedure Align the slots on the rear cover with the tabs on the chassis and snap the cover in place.

  • Page 135: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 136: Procedure

    Identifier GUID-80367465-E2A4-4906-BF94-933743B9C3D5 Status Released Procedure NOTE: Note the routing of all cables while removing the system board so that you can replace them correctly. Disconnect the front-audio cable from the system board. Disconnect the fan cable from the system board. Disconnect the processor-power cable from the system board.
  • Page 137 Disconnect the USB 3.1 Type-C port cable from the system board (applicable only for computers shipped with AMD R3/R5/R7 processors). Remove the eight screws (6-32UNCx6.3) that secure the system board to the chassis.
  • Page 138 Lift the system board and remove it from the chassis.

  • Page 139: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 140: Post-Requisites

    Identifier GUID-1E08DD0D-42A6-4266-AFAD-CCB9A7374FD9 Status Released Post-requisites Replace the processor. Replace the processor fan. Replace the graphics card. Replace the wireless card. Replace the solid-state drive. Replace the memory module. Replace the right-side cover.

  • Page 141: Bios Setup Program

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 142: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover.

  • Page 143: Post-Requisites

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 144: Prerequisites

    Identifier GUID-1631ACD3-92F3-4946-AEAD-FF882430ADEE Status Released Prerequisites Remove the right-side cover. Identifier GUID-9121B45B-CF05-4D91-BAF0-62F61BF65434 Status Released Procedure Remove the jumper plug from the password jumper-pins (PSWD) and connect it to the CMOS jumper-pins. Wait for 5 seconds and then replace the jumper plug to its original location.

  • Page 145: Post-Requisites

    Identifier GUID-8242C53A-B8DC-4B1A-B0E1-4631712DC2AC Status Released Post-requisites Replace the right-side cover.

  • Page 146: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 147: Diagnostics

    Identifier GUID-F80A08EC-BFDD-4599-ABAC-E9FCDB318C24 Status Released Diagnostics The following table provides the different LED states and what they indicate. Table 2. LED states Power LED state Description • Hibernate or suspend to disk (S4) • Power is pff (S5) Solid Amber Boot failure: This is a system fault error condition, including the power supply.
  • Page 148 Table 3. Jumper settings Jumper Function Operation 1 - 2 Short: Disable Service mode 1 - 2 Open: Default 3 - 4 Short: Default JMP1 Password 3 - 4 Open: Clear 5 - 6 Short: Clear CMOS 5 - 6 open: Default...

  • Page 149: Getting Help And Contacting Dell

    Identifier GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app...

  • Page 150: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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