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Follow the instruction to gather the information about the network and diagnose the network errors.
1
1.Turn on and sign in to Chromebook.
2
Open the Chrome browser.
3
Press CTRL + ALT + T to open CROSH.
4
Type network_diag into CROSH, and then press Enter.
5
Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health
test.
6
The diagnostic test log is saved as a .txt (plain text) file in the Files app.
7
If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network.
Reset Chromebook
This page contains all information about resetting the Dell Chromebook 13 (3380).
All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash).
This step might be helpful if you want to reset owner permissions or if you are experiencing issues with your user profile.
NOTE:
All data stored on your Chromebook such as downloaded files, photos, owner permissions, and saved networks, will be
deleted for all accounts when performing a factory reset. After clearing this data, you will be guided through the initial setup
again. Resetting your device will not affect your accounts themselves, or any data synced to these accounts.
NOTE:
Do not follow the instructions below if you're using a managed Chrome device, as you will not be able to re-enroll your
device after powerwashing it.
Follow these steps to reset your Chromebook to its original factory state:
1
Click the status area in the lower-right corner, where your account picture appears.
2
Click Settings as highlighted from the screenshot below.
3
Click Show advanced settings to expand the menu.
4
Click the Powerwash button.
5
Click Restart when prompted.
You can also reset your Chromebook from the sign-in screen by holding down the keys Ctrl+Alt+Shift+R and clicking Restart. (If you
are signed in to your Chromebook, sign out first before you press on Ctrl+Alt+Shift+R, then click Restart. Once the Chromebook is
restarted, click Reset.)
After you restart the Chromebook, you should now see the setup screen. Follow the instructions on the screen to set up your Chromebook
again. Make sure you sign in with your primary Google Account, because this account will be set as the owner account.
Recovering Chromebook
This page contains information about recovering the Dell Chromebook 13 (3380).
Recovering the Chromebook
Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go
through this process if you are having problems updating your Chromebook or if it stops working.
NOTE:
All account information and data stored on your Chromebook, such as photos, downloaded files, and saved networks, will
be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data
synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be guided
through the initial setup again.
Prerequisites:
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Diagnostics and Troubleshooting
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Troubleshooting
