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- Page 1 Cisco IP Phone 8800 Series Multiplatform Phones User Guide First Published: 2016-01-29 Last Modified: 2018-05-14 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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Page 3: Table Of Contents
Sign Out of a Phone as a Guest Monitor a Coworker's Line Phone Web Page Speed-Dial Numbers Buttons and Hardware Navigation Softkey, Line, and Feature Buttons Phone Screen Features Clean the Phone Screen Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 4 Make an Emergency Call Redial a Number Speed Dial Assign a Speed-Dial Code from the Phone Screen Make a Call with a Speed-Dial Code Configure a Speed Dial on a Line Key Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 5 Conference Calls and Meetings Add Another Person to a Call Conference with a Star Code Video Calls Make a Video Call Toggle Between Phone and Video Display Adjust the Picture-In-Picture Position Stop Your Video Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 6 Switch Connected Mobile Devices Delete a Mobile Device View Your Paired Bluetooth Devices Intelligent Proximity for Mobile Phones Intelligent Proximity for Tablets C H A P T E R 3 Contacts Corporate Directory Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 7 Delete a Call Record Delete All Call Records C H A P T E R 5 Voicemail Your Voicemail Account Set Up Voicemail on Your Phone Check for New Voice Messages Access Voicemail Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 8 Adjust the Backlight Duration Adjust Backlight Timer from the Phone Web Page Change the Display Mode Restart Your Phone Set Language Set Password C H A P T E R 7 Accessories Cisco IP Phone 8800 Series Multiplatform Phones User Guide viii...
- Page 9 Contents Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware View the Accessories Associated with Your Phone Headsets Important Headset Safety Information Cisco Headset 500 Series Cisco Headset 500 Series Setup Control Calls with Cisco Headset USB Adapter...
- Page 10 Compliance Information for Brazil FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 11: Your Phone
• Additional Help and Information, on page 17 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 8800 Series Major Features Features... -
Page 12: New And Changed Features
New and Changed Features New and Changed for Firmware Release 11.1(2) Revision Updated Section Emergency Call Support Make an Emergency Call, on page 24 Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 13: New And Changed For Firmware Release 11.1(1)
Adjust Your Headset Microphone Volume, on page 83 Adjust Your Headset Speaker Feedback, on page 83 Test Your Headset Microphone, on page 83 Control Calls with Cisco Headset USB Adapter, on page Control Single Calls, on page 84 Switch Among Multiple Calls, on page 84... -
Page 14: New And Changed Features For Firmware Release 11.0(1)
Report All Phone Issues, on page 20 Added Speed-Dial support on a line key Configure a Speed Dial on a Line Key, on page 26 Remove a Speed Dial from a Line Key, on page 26 Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 15: Phone Setup
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 16: Change The Viewing Angle Of Your Phone
Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access Through Expressway and you connect your phone to the network, it connects to the Expressway server automatically. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 17: Set A Password On Initial Phone Boot Up
The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 18: Sign Out Of Your Extension From Another Phone
The location is sent to the emergency services when you make an emergency call. Sign Out of a Phone as a Guest Procedure Step 1 Press Guest Out. Step 2 Press Sign Out. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 19: Monitor A Coworker's Line
The following table shows the various busy lamp field icons based on each feature combination. Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series Busy Lamp... -
Page 20: Speed-Dial Numbers
• A single comma is required between the authorization code and the billing code in the string. • A speed-dial label is required for speed dials with authorization codes and additional digits. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 21: Buttons And Hardware
Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera. • Cisco IP Phones 8845 and 8865—have a built-in camera. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 22 Your Phone Buttons and Hardware Figure 1: Cisco IP Phone 8845 Buttons and Hardware Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). Camera Use the camera for video calls.
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Page 23: Navigation
• Green, steady—Active call or two-way intercom call • Green, flashing—Held call • Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 24: Phone Screen Features
The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Clean the Phone Screen Procedure If your phone screen gets dirty, wipe it with a soft, dry cloth. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 25: Differences Between Phone Calls And Lines
• A short delay may occur before charging begins. • In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 26: Bluetooth And Your Phone
Energy Savings, on page 16 Bluetooth and Your Phone Bluetooth is supported on Cisco IP Phone 8851 and 8861. If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone. Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). -
Page 27: Turn On Your Phone
• For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. -
Page 28: Find Information About Your Phone
Software version—Version number of the Cisco IP Phone firmware. Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone. -
Page 29: View The Phone Status
View the Phone Status • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port. • Switch port config—Indicates speed and duplex of the network port. -
Page 30: View The Line Status
Report All Phone Issues You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator. Procedure Step 1 Press Applications Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 31: Factory Reset The Phone From Phone Web Page
If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 cisco.com Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 32: Lost Phone Connectivity
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. -
Page 33: Calls
Make a Call with the Dial Assistance List When you are dialing a number and dial assistance is configured, the dial assistance list shows you suggestions from your directory and call history. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 34: Make A Call With The Speakerphone
If your call disconnects, the emergency services can call you back. Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 35: Redial A Number
Press Edit and do one of the following: • Enter the name and number. • Select Option > Select from contact to select a contact from the address book. Step 5 Select Save Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 36: Make A Call With A Speed-Dial Code
Step 1 Press a line key that has a speed dial configured for at least two seconds. Step 2 Press Option > Delete in the Speed-Dial window on the phone screen. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 37: Use The Line In Focus For Speed-Dial Calls
The plus (+) sign is displayed as the first digit in the phone number. Step 2 Enter the phone number. Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 38: Secure Calls
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing red session button. -
Page 39: Turn On Do Not Disturb
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time. Procedure Step 1 (Optional) Press the line button. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 40: Mute Your Call
Use the: • Flashing message indicator on the handset • Visual notification on the phone screen • Ringing notification on the phone if a hold reminder is configured with phone web page Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 41: Swap Between Active And Held Calls
Your phone plays a recorded message that asks for the number of the parked call. Step 2 (Optional) If you have call park configured on a key expansion module, press the call park line key. Step 3 Enter the number and press Pound (#). Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 42: Retrieve A Call On Hold With Call Park
Use the phone web page to set up your phone to forward all calls during specific situations, such as when your phone is busy. You can also set up call forward from your user preferences. Procedure Step 1 On the phone web page, click User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 43: Transfer Calls
Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. Before you begin You have an active call that needs to be transferred. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 44: Conference Calls And Meetings
Make a call from a line and wait for an answer. Step 2 Use the same line to call another number and wait for an answer. You can use the same line to call other numbers. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 45: Video Calls
Cisco IP Phones 8845 and 8865 support video calls with a built-in video camera. Make a Video Call Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter. -
Page 46: Stop Your Video
Step 4 Click Set. Adjust the Video Bandwidth During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 47: Video Call Security And Troubleshooting Information
Table 3: Recording Icons Icon Meaning Recording in progress Recording in progress (8811) Recording paused Recording paused (8811) Before you begin Your administrator enables your phone with call recording. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 48: Instant Message And Presence Contacts
When you call someone on your IM&P contacts, their presence state is displayed in your call history. Procedure Step 1 Press Contacts Step 2 Select IM&P. Step 3 Select a directory. Step 4 Select an entry. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 49: Change Your Presence State
Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 50: Answer The Oldest Call First
Procedure Step 1 Press the line button for the shared line. Step 2 Press Barge or BargeSilent. Call Center Features Your administrator configures your phone as a call center phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 51: Sign In As A Call Center Agent
Press Select. Step 4 When you are available again, press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 52: Accept A Call Center Call
Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp Code. Step 2 Press Ok. Trace a Call You can trace an active call and the last incoming call in any agent status. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 53: Escalate A Call To A Supervisor
Cisco IP Phone 8851 and 8861 support this feature. Do not pair two or more Cisco IP Phone 8800 Series desk phones. Related Topics... -
Page 54: Pair A Mobile Device With Your Desk Phone
The Cisco IP Phone 8800 Series, on page 1 Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Procedure Step 1... -
Page 55: View Your Paired Bluetooth Devices
• Press Answer to answer the call. • Press Decline to decline the call and send it to your voicemail. Make a Mobile Call Before you begin Your mobile phone is paired to your desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 56 Before you begin Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select the option to share the mobile contacts. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 57 Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile call history with your desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 58: Intelligent Proximity For Tablets
Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone. Procedure Do one of the following actions: • Hang up the handset. • Press Release. • Answer another call on the desk phone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 59: Contacts
You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 60: Search For A Contact In Your Broadsoft Directory (Simple Search)
Enter your search criteria, and press Submit. Edit Your Contact Type in Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 61: Edit Your Broadsoft Directory Name
Edit User ID of Your Broadsoft Directory Procedure Step 1 Press Contacts Step 2 Select the Broadsoft Directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Select UserID. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 62: Edit Your Broadsoft Directory Password
Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported. -
Page 63: Personal Address Book
Step 3 Select Option > Search. Step 4 Enter the address entry to search for, and press Submit. You can only search by name (case insensitive). Search by number is not supported. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 64: Call A Contact In Your Personal Address Book
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer call. The reverse name lookup acts when the phone cannot find a name using the service provider directory, Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 65 Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere) 4. LDAP Directory 5. XML Directory Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
- Page 66 Contacts Reverse Name Lookup for Incoming and Outgoing Calls Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 67: Recent Calls
Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 68: Return A Recent Call
(Optional) Press Edit call to edit the call record. Step 6 Press Call. Clear the Recent Calls List Procedure Step 1 Select a line to view. Step 2 Press Applications Step 3 Select Recents. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 69: Create A Contact From A Recents Record
Press Select. Step 5 Highlight the individual record or call group that you want to delete. Step 6 Press Delete entry. Step 7 Press Delete again to confirm. Step 8 Press Back. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 70: Delete All Call Records
You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Press Recents. Step 4 Select Option > delete All. Step 5 Press Delete again to confirm. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 71: Voicemail
If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 72: Check For New Voice Messages
When prompted, enter your voicemail credentials. Phone Behavior with Voicemail Setting This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 73: Phone Behavior With Voicemail And Missed Call Configuration Setting
Missed Call Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 74 Voicemail Phone Behavior with Voicemail and Missed Call Configuration Setting Starting State Event LED Status After LED Turn Off Criteria Event No Voicemail, No No event LED Off Missed Call Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 75: Settings
Adjust Backlight Timer from the Phone Web Page, on page 76 • Change the Display Mode, on page 76 • Restart Your Phone, on page 77 • Set Language, on page 77 • Set Password, on page 77 Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 76: Change The Ringtone
Call forwarding must be enabled on your phone before you can forward your calls in specific situations. Procedure Step 1 Press Applications Step 2 Select User Preferences > Call Preferences. Step 3 Select On to enable call forwarding. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 77: Enable Call Forwarding With The Phone Web Page
Select User preferences > Call preferences > Do not disturb. Step 3 Select a specific line from the list. Step 4 Press On to turn on DND or press Off to turn off DND. Step 5 Press to exit. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 78: Turn On Dnd For All Lines From The Phone Web Page
Step 3 Press On you want to block caller ID display, or press Off to allow caller ID display. Step 4 Select Set to apply the changes. Step 5 Press to exit. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 79: Secure A Call
Press Applications Step 2 Select User preferences > Call preference > Auto answer page. Step 3 Press On to enable the Auto answer page or press Off to disable Auto answer page. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 80: Set Up Voicemail
Select a time format and press Set to apply the changes. Step 5 Press to exit. Change the Date Format You can change the date format that you want to see on your phone screen. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 81: Change The Screen Saver
• Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns • Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 82: Change Wallpaper From The Phone Page
Procedure Step 1 On the phone web page, select User Login > Voice > User. Step 2 In the Screen section, set up the fields as described in the following table. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 83: Add A Logo As A Phone Background
To add a logo icon as your phone screen background, add it from phone web page. Procedure Step 1 On the phone web page, select User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 84: Change Wallpaper From The Phone Page
If original logo size does not fit display area, the logo scales to fit the display area. Download Wallpaper You can download a picture to customize the background on the phone screen. Procedure Step 1 On the phone web page, select User Login > Voice > User. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 85: Adjust The Phone Screen Brightness
Select User preferences > Screen preferences > Backlight timer. Step 3 Press Edit or Select button. Step 4 Scroll through the list and select a duration for which the backlight remains on: • 1 min Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 86: Adjust Backlight Timer From The Phone Web Page
Step 2 Select User preferences > Attendant console preferences > Display mode. The following options are available: • Name • Ext • Both Step 3 Choose the display mode and press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 87: Restart Your Phone
Select Device administration > Set password. Step 3 Enter your current password in the Old password field. Step 4 Enter your new password in the New password and the Reenter new password fields. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 88 Settings Set Password Step 5 Select Save. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 89: Accessories
C H A P T E R Accessories • Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 79 • View the Accessories Associated with Your Phone, on page 80 • Headsets, on page 81 •... -
Page 90: View The Accessories Associated With Your Phone
• The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port. • The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth. -
Page 91: Headsets
The Cisco 500 Headset Series uses one of two connectors with the Cisco IP Phone 8800 Series with Multiplatform Firmware: • RJ9 connector–Use it with Cisco IP Phones such as 79xx, 78xx, and 88xx that have a headset port. • USB headset adapter– Provides enhanced call control and currently supports the 8851, 8861, and 8865 Cisco IP Phone models. -
Page 92: Cisco Headset 500 Series Setup
Cisco Headset 500 Series Setup The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the USB adapter, you can test your headset, plus customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. - Page 93 Procedure Step 1 Press Applications Step 2 Select Status. Step 3 Select Accessories. Step 4 Navigate to Setup > Microphone > Test. Step 5 Press Record and speak into the microphone. Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 94: Control Calls With Cisco Headset Usb Adapter
USB adapter. Switch Among Multiple Calls The Cisco Headset USB Adapter makes it easy to handle more than one call. If you work in a high call environment or often handle multiple calls, the USB adapter helps you switch between calls. - Page 95 USB adapter for 2 seconds. Step 2 Press on the USB adapter. Headset Call Button Behavior You can use the Cisco Headset USB Adapter Call button to control one call. Single Call Call Button Action Answer incoming call. Press once.
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Page 96: Replace Your Cisco Headset Ear Pads
Resume held call. Press once. End active call. Press and hold for two seconds. You can use the Cisco Headset USB Adapter Call button to control multiple calls. Multiple Calls Call Button Action Hold current active call and answer an incoming call. -
Page 97: Third Party Headsets
Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;... -
Page 98: Audio Quality
Wired Headsets A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone. When you install a wired headset, make sure you press the cable into the channel in the phone. -
Page 99: Usb Headsets
• If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker. • If you are on an active call and plug in a USB headset, the audio changes to the USB headset. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 100: Bluetooth Wireless Headsets
The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset. -
Page 101: Turn Bluetooth On Or Off
Bluetooth and analog headset. If you unplug the USB headset, you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset. For information about how to use your Bluetooth wireless headset, see: • Cisco IP Phone 8800 Series Multiplatform Phones User Guide , see Bluetooth Headsets. -
Page 102: Disconnect A Bluetooth Headset
Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order: Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 103: Specify A Audio Device For A Call
Dynamically Select an Audio Path for a Call You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, only one of them can be used at a time. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 104: External Speakers And Microphone
External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker. -
Page 105: Key Expansion Module Buttons And Hardware
Key Expansion Module Buttons and Hardware The following table lists the phones and the number of key expansion modules that each model supports. Table 5: Cisco IP Phones and Supported Key Expansion Modules Cisco IP Phone Model Supported Key Expansion Modules Cisco IP Phone 8851 2;... -
Page 106: Adjust The Screen Brightness
You can change the brightness of the key expansion module screen to make it easier to read. Procedure Step 1 Press Applications Step 2 Select User preferences > Attendant console preferences. Step 3 Enter a number between 4-15. Step 4 Press Set. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 107: Modify A Speed Dial On A Key Expansion Module
Press a key expansion module speed-dial key for at least 2 seconds. Step 2 In the Define Speed Dial window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key. Step 3 Press Save. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... - Page 108 Accessories Modify a Speed Dial on a Key Expansion Module Cisco IP Phone 8800 Series Multiplatform Phones User Guide...
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Page 109: Product Safety And Security
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions: Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 110: Ways To Provide Power To Your Phone
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. -
Page 111: Rf Exposure Statement For The European Union
En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 112: Compliance Information For Brazil
However, there is no guarantee that interference will not occur in a particular installation. Cisco IP Phone 8800 Series Multiplatform Phones User Guide... -
Page 113: Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. - Page 114 Product Safety and Security Important Online Information Cisco IP Phone 8800 Series Multiplatform Phones User Guide...