• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: https://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code.
Page 29
2. Type the Machine Type in the corresponding field to get a general FRU list. Or type the Serial Number for more detailed FRU information. Chapter 2 Important service information...
Page 30
E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Note: The recover bad sectors tool is only available on computers that have hard disk drives installed. Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable Chapter 3 General checkout...
1. Go to https://www.lenovo.com/diags 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do one of the following: •...
2. Start Lenovo Vantage program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed. Ensure that you use the USB-C type ac power adapter that is shipped with the computer to provide enough power to the computer. Otherwise, a message will be displayed, prompting you that the computer will not be charged or will be charged slowly.
Page 36
E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee.
To put your computer into sleep mode, do the following: • Open the Start menu, click Power, and then click Sleep. In certain circumstances, the computer goes into sleep mode automatically: • After a period of inactivity specified in power plan settings •...
• “Undetermined problems” on page 41 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.”...
Page 43
Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0271 1. Run ThinkPad Setup to reset the time and date Check Date and Time settings. 2. Replace the coin-cell battery and run ThinkPad Setup to reset the time and date. 1802 1.
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
Page 45
Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove the ac power adapter and the removable battery if your computer has one. Reset the computer by doing one of the following: • For models with the emergency-reset hole, insert a straightened paper clip into the emergency-reset hole.
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
Table 5. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test. POST. 2. Replace the system board. • LCD backlight not working. 1. Reseat the LCD connectors. •...
Page 48
E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.
Page 50
Table 6. Special keys (continued) Description Special key Open the calculator. (for ThinkPad E15 only) Put your computer into sleep mode. Open the Snipping Tool program. Fn+Spacebar Switch between different keyboard backlight statuses if your computer supports keyboard backlight. Fn+4 Put the computer into sleep mode.
Right 1. USB 2.0 connector 3. Security-lock slot 2. Ethernet connector Locating FRUs and CRUs This topic introduces the following service parts: • “Major FRUs” on page 50 • “LCD FRUs” on page 54 E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 55
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs ThinkPad E14/R14/S3 Gen 2 E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 57
Built-in battery Wireless LAN card System board System board hook Trackpad cable Trackpad Lenovo factory recovery USB key* Miscellaneous parts kits Power cord ac power adapter * for selected models Notes: • Depending on the computer model, your computer might look different from the illustration above.
Page 58
• The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply.
Page 59
Notes: • Depending on the computer model, your computer might look different from the illustration above. • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
LCD FRUs ThinkPad E14/R14/S3 Gen 2 Table 9. Major FRUs FRU descriptions Self-service Optional service LCD bezel assembly LCD panel Camera/mic combo board Microphone rubber Hinge cap WLAN antenna kits LED and camera cable assembly LCD cover assembly E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 61
Table 9. Major FRUs (continued) FRU descriptions Self-service Optional service LCD elastic tapes Short hinge kits* Long hinge kits* * for selected models Note: Depending on the computer model, your computer might look different from the illustration above. ThinkPad E15 Table 10.
• Spec Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 50 and “LCD FRUs” on page 54.
Page 63
Note: Depending on your computer model, some connectors or cables might not be available. System board connectors and cables Table 12. System board Item Connector (location) Internal cable required Cable connection The thermal fan assembly comes with cable. Thermal fan connector (internal) Connect the cable to this connector.
The keyboard assembly comes with the cables. (internal) cables Connect the cables to these connectors. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
• They are harder to tighten. Do the following when you service this machine: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to https://support.lenovo.com/ partslookup • It is recommended to use new screws.
Maintenance key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
Page 68
5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is displayed. 6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at https:// support.lenovo.com...
Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD). Before touching it, establish personal grounding by touching a ground point with one hand or by using an electrostatic discharge strap. Before servicing the computer Carefully read this topic before servicing the computer.
1010 Base cover assembly ThinkPad E14/R14/S3 Gen 2 Removal steps of the base cover assembly ThinkPad E15 Removal steps of the base cover assembly Chapter 8 Removing or replacing a FRU...
Applying labels to the bottom cover Note: Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration. The new bottom cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the bottom cover.
Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. • Before removing the drive, have the user make a backup copy of all the information on it if possible. •...
Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.
Page 75
5. Press F10 to save changes and exit. Removal steps of M.2 2242 solid-state drive and brackets Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque Black 0.181 Nm M2 ×...
Page 76
Removal steps of M.2 2280 solid-state drive and brackets Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 4 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
Page 77
Installation steps of M.2 2280 solid-state drive and brackets Note: Before installing a new M.2 2280 solid-state drive, ensure that you install the rubber first E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
The only exception to this is if the built-in battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Vantage program is not installed on the computer, the customer should download and install the program to diagnose the built-in battery, before getting a non-physically damaged built-in battery replaced.
Page 79
Removal steps of the built-in battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Torque Step Screw (quantity) Color M2 × 4 mm, small-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly.
Removal steps of the wireless LAN card Torque Step Screw (quantity) Color M2 × 2.5 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN on the card; and plug the black cable into the connector labeled AUX on the card.
Removal step of the thermal fan assembly E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 82
When you install the thermal fan assembly: • Ensure that the connector is attached firmly. • Do not press the top of the fan cover and the fan hub. • Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan assembly with bare fingers.
1090 I/O card and cable ThinkPad E14/R14/S3 Gen 2 Removal steps of the I/O card and cable For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1040 M.2 solid-state drive and brackets” on page 68 •...
Page 84
Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × 5 mm, flat-head, nylon-coated (2) (3.0 kgf-cm) M2× 2.5 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the screws are installed firmly. Chapter 8 Removing or replacing a FRU...
Page 85
ThinkPad E15 For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1040 M.2 solid-state drive and brackets” on page 68 E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 86
Step Screw (quantity) Color Torque M2.5 × 5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) 0.181 Nm M2× 2.5 mm, flat-head, nylon-coated (1) Silver (1.85 kgf-cm) When installing: Ensure that the screws are installed firmly. Chapter 8 Removing or replacing a FRU...
1110 Power button/fingerprint reader module and cable ThinkPad E14/R14/S3 Gen 2 Removal steps of the power button/fingerprint reader module and cable For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1040 M.2 solid-state drive and brackets” on page 68 •...
When installing: Ensure that the connectors are attached firmly. 1120 Coin-cell battery For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1060 Built-in battery” on page 73 DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode.
For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1060 Built-in battery” on page 73 Removal steps of the trackpad cable and trackpad Table 13. Screw specification (ThinkPad E14/R14/S3 Gen 2) Step Screw (quantity) Color Torque M2 ×...
1140 LCD unit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 65 • “1040 M.2 solid-state drive and brackets” on page 68 Removal steps of the LCD unit Chapter 8 Removing or replacing a FRU...
Page 91
For ThinkPad E14/R14/ S3 Gen 2, please refer to for removing the screws that secure the hinge. For ThinkPad E15, please refer to for removing the screws that secure the hinge. Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × 5 mm, flat-head, nylon-coated (4) (3.0 kgf-cm)
Page 92
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive surface. ThinkPad E14/R14/S3 Gen 2and ThinkPad E15 share a common system board. After replacing the system board, you will be prompted to input a brand name to correctly identify the machine type. The following table contains the brand name required to complete this step.
For models with a discrete graphics card Graphics Processing Unit (GPU) Central Processing Unit (CPU) For models with an integrated graphics card Central Processing Unit (CPU) ThinkPad E14/R14/S3 Gen 2 Removal steps of the system board E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Page 94
Step Screw (quantity) Color Torque M2.5 × 5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) M2 × 2.5 mm, flat-head, nylon-coated (5) Silver 0.181 Nm (1.85 kgf-cm) M2 × 4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
Page 95
ThinkPad E15 Removal steps of the system board Step Screw (quantity) Color Torque M2.5 × 5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) M2 × 2.5 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
When you install the system board: Ensure that all the connectors are attached firmly to the system board. 1160 Keyboard assembly For access, remove these FRUs in order: • “1010 Base cover assembly” on page 65 • “1020 Hard disk drive and cable” on page 66 •...
ThinkPad E14/R14/S3 Gen 2 Removal steps of the LCD bezel assembly ThinkPad E15 Removal steps of the LCD bezel assembly When installing: Ensure that all the latches are attached firmly. 2020 LCD panel ThinkPad E14/R14/S3 Gen 2 Removal steps of the LCD panel For access, remove this FRU in order: •...
1. Grasp the ends of four elastic adhesive tapes with tweezers. Pull out each tape slowly in the direction as shown until four elastic tapes are all released from LCD unit . Then, Turn over the LCD panel. Note: Do not pull the tapes too fast, otherwise, the tapes might snap. 2.
Page 99
Installation steps of the LCD panel 1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct locations. Peel off the release liners from the other side of the tapes. Ensure that four tapes are applied correctly as shown.
Page 100
ThinkPad E15 Removal steps of the LCD panel For access, remove this FRU in order: • “1140 LCD unit” on page 85 • “2010 LCD bezel assembly” on page 91 1. Grasp the ends of four elastic adhesive tapes with tweezers. Pull out each tape slowly in the direction as shown until four elastic tapes are all released from LCD unit .
Page 101
2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel with tapes. 2030 Hinge cap (for ThinkPad E14/R14/S3 Gen 2 only) For access, remove these FRUs in order: • “1140 LCD unit” on page 85 •...
Removal steps of the short hinge kits For access, remove these FRUs in order: • “1140 LCD unit” on page 85 • “2010 LCD bezel assembly” on page 91 • “2030 Hinge cap (for ThinkPad E14/R14/S3 Gen 2 only)” on page 96 Step Screw (quantity) Color Torque M2.5 ×...
For access, remove these FRUs in order: • “1140 LCD unit” on page 85 • “2010 LCD bezel assembly” on page 91 • “2030 Hinge cap (for ThinkPad E14/R14/S3 Gen 2 only)” on page 96 • “2020 LCD panel” on page 92 Torque...
Page 104
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm) When you install the hinge kit: Ensure that all the connectors are attached firmly. 2050 Integrated camera and microphone combo card For access, remove these FRUs in order: •...
• “1140 LCD unit” on page 85 • “2010 LCD bezel assembly” on page 91 • “2020 LCD panel” on page 92 • “2030 Hinge cap (for ThinkPad E14/R14/S3 Gen 2 only)” on page 96 Chapter 8 Removing or replacing a FRU...
Removal steps of the Wireless LAN antennas assembly and the LCD rear cover assembly Release the wireless LAN antennas assembly from the tabs as shown. Remove the wireless LAN antennas assembly from the LCD rear cover assembly. Antenna locations Wireless LAN auxiliary antenna (black) Wireless LAN main antenna (gray) Attention: When you route the cables, ensure that they are not subject to any tension.
• “2010 LCD bezel assembly” on page 91 • “2020 LCD panel” on page 92 • “2030 Hinge cap (for ThinkPad E14/R14/S3 Gen 2 only)” on page 96 • “2040 Hinge kit” on page 97 • “2050 Integrated camera and microphone combo card” on page 99 •...
Page 109
E14/R14/E15/S3 Gen 2 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 111
EU Contact: Lenovo (Slovakia), Landererova 12, 811 09 Bratislava, Slovakia Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, and TRACKPOINT are trademarks of Lenovo. Intel and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Page 113
Abbreviation Term random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory wide area network...
Page 115
Part Number: SP40Q52371 Printed in China (1P) P/N: SP40Q52371...