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Dell UltraSharp 27 Series User Manual
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Dell UltraSharp 27 Series User Manual

4k usb-c monitor
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Dell UltraSharp 27
4K USB-C Monitor
-U2720Q/U2720QM
User's Guide
Model: U2720Q/U2720QM
Regulatory model: U2720Qt

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Summary of Contents for Dell UltraSharp 27 Series

  • Page 1 Dell UltraSharp 27 4K USB-C Monitor -U2720Q/U2720QM User’s Guide Model: U2720Q/U2720QM Regulatory model: U2720Qt...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents About Your Monitor ....... . .5 Package Contents ......5 Product Features .
  • Page 4 FCC Notices (U.S. only) and Other Regulatory Information ..58 Contacting Dell ....... .58 Setting Up Your Monitor .

  • Page 5: About Your Monitor

    Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.

  • Page 6: Product Features

    Calibrations were done according to Dell approved test procedures using calibrated equipment at the factory production line. This Report is provided only with and for this new Dell U2720Q UltraSharp monitor. Results may vary with other test equipment, setups and test patterns. Please retain this Report for your reference as Dell is unable to reproduce it or provide a duplicate.

  • Page 7: Identifying Parts And Controls

    Identifying Parts and Controls Front view Label Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor...
  • Page 8 Lists the regulatory approvals. Stand release button Release stand from monitor. Barcode, serial number, and Service Refer to this label if you need to contact Dell Tag label for technical support. Cable management slot Use to organize cables by placing them through the slot.
  • Page 9 Bottom View 3 4 56 7 Label Description AC power port To connect the monitor power cable. Security lock slot Secures monitor with security cable lock (sold separately). HDMI port Connect your computer with HDMI cable. DP port Connect your computer with DP cable. USB Type-C/ Connect to your computer using the USB Type-C cable (C to C).

  • Page 10: Monitor Specifications

    Monitor Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 in.) Active Area Horizontal 596.74 mm (23.49 in.) Vertical 335.66 mm (13.21 in.) Area 200301.7 mm (310.47 in.
  • Page 11 Tilt -5° to 21° Swivel -45° to 45° Pivot -90° to 90° Cable management Dell Display Manager (DDM) Easy Arrange Compatibility and other key features Security Security lock slot (cable lock sold separately) Anti-theft stand lock slot (to panel) * At panel native only, under Custom Mode preset.
  • Page 12 Preset Display Modes Display Mode Horizontal Vertical Pixel Clock Sync Polarity Frequency Frequency (MHz) (Horizontal/ (kHz) (Hz) Vertical) 720 x 400 31.5 70.0 28.3 VESA, 640 x 480 31.5 60.0 25.2 VESA, 640 x 480 37.5 75.0 31.5 VESA, 800 x 600 37.9 60.3 40.0...
  • Page 13 Electrical Specifications Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/USB Type-C signal input support Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 2.5 A (maximum) Inrush current 120 V: 30 A (Max.)
  • Page 14 Depth 185.0 mm (7.28 in.) Weight Weight with packaging 9.6 kg (21.16 lb) Weight with stand assembly and 6.6 kg (14.55 lb) cables Weight without stand assembly 4.4 kg (9.70 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.8 kg (3.97 lb) Environmental Characteristics...
  • Page 15 The OSD operates only in the normal operation mode. If you press any button in the active- off mode, the following message is displayed: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No DP signal from your device. No DP signal from your device.
  • Page 16 This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit. NOTE: : Power consumption of On Mode as defined in Energy Star 8.0 version.
  • Page 17 HDMI port Pin number 19-pin side of Pin number 19-pin side of the connected signal cable the connected signal cable TMDS DATA 2+ TMDS CLOCK SHIELD TMDS DATA 2 SHIELD TMDS CLOCK- TMDS DATA 2- TMDS DATA 1+ Reserved (N.C. on device) TMDS DATA 1 SHIELD DDC CLOCK (SCL) TMDS DATA 1-...
  • Page 18 USB Type-C port Signal Signal SSTXp1 SSRXp1 SSTXn1 SSRXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSTXn2 SSRXp2 SSTXp2 About Your Monitor...
  • Page 19 Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Up to 3 A on USB Type-C downstream port (port with icon) with 3 A compliance devices.

  • Page 20: Plug-And-Play

    During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site at: www.dell.com/support/monitors.

  • Page 21: Setting Up The Monitor

    Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. To attach the monitor stand: 1 Align the stand base protruded blocks to the matching slot on the stand.
  • Page 22 5 Lift the cover, as shown, to expose the VESA area for stand assembly. 6 Attach the stand assembly to the monitor. a.Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 23 7 Place the monitor upright. • Hold the monitor stand firmly with both hands. • Lift the monitor carefully to prevent it from slipping or falling. NOTE: Lift the monitor carefully to prevent it from slipping or falling. Setting Up the Monitor...

  • Page 24: Using The Tilt, Swivel, And Vertical Extension

    90° 90° NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 25: Adjusting The Rotation Display Settings Of Your System

    After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ’contents’...

  • Page 26: Connecting Your Monitor

    Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your monitor to the computer: 1 Turn off your computer. 2 Connect the DP/HDMI/USB type-C cable from your monitor to the computer. 3 Switch on your monitor.
  • Page 27 Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the remaining power runtime in your battery, the Dell U2720Q/U2720QM monitor is designed to supply power delivery of up to 90 W to your laptop.

  • Page 28: Requirements To View Or Play Hdr Content

    1.4 HDR compliant), and also ensure that HDR graphics driver is installed. HDR-capable player application must be used, for example, Cyberlink PowerDVD 17, Microsoft Movies & TV app. For example, Dell XPS 8910 and Alienware Aurora R5 are bundled with the following graphic cards. Dell Graphics...

  • Page 29: Organizing Your Cables

    Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connect- ing Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface.

  • Page 30: Wall Mounting (Optional)

    Wall Mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the stand.

  • Page 31: Operating The Monitor

    Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons at the bottom edge of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
  • Page 32 The following table describes the front panel buttons: Front-Panel Button Description Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes Use this button to choose from a list of Input Source. Shortcut key: Input Source Use this menu button to launch the on-screen display (OSD) and select the OSD menu.

  • Page 33: Using The Osd Lock Function

    Using the OSD Lock function With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Dell UltraSharp 27 Monitor Brightness/Contrast Language Input Source Rotation...
  • Page 34 Use this icon to run the built-in diagnostics, see Built-in Diagnostics. Built-in Diagnostics 3. Hold for 4 seconds when OSD locked, Select the following table describes the unlock icons: Options Description Use this icon to unlock OSD menu function. Menu Buttons lock Use this icon to unlock power button from powering off.
  • Page 35 Front-Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button Description Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Down Use the OK button to confirm your selection. Use the Back button to go back to the previous menu.

  • Page 36: Using The On-Screen Display (Osd) Menu

    OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75 %...
  • Page 37 Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast adjustment. Contrast Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75 % Display Menu 75 % Personalize Others Brightness Brightness adjusts the luminance of the backlight (minimum 0; maximum 100).
  • Page 38 Reset Input Resets your monitor’s Input Source settings to the factory Source defaults. Color Use the Color menu to adjust the color setting mode. Dell UltraSharp 27 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Color...
  • Page 39 Description Submenus Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp. , Color Space or Custom Color from the list. Dell UltraSharp 27 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format...
  • Page 40 • RGB: Select this option if your monitor is connected to a computer (or DVD player) using the USB Type-C, DP or HDMI cable. YPbPr: Select this option if your DVD player supports only YPbPr output. Dell UltraSharp 27 Monitor Brightness/Contrast Preset Modes Input Source...
  • Page 41 Icon Menu and Description Submenus Display Use the Display menu to adjust image. Dell UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio Wide 16:9 Input Source Sharpness Color Response Time Normal Display Smart HDR Menu USB-C Prioritization High Resolution Personalize Reset Display...
  • Page 42 Reset Display Restores the display settings to factory defaults. Menu Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. Dell UltraSharp 27 Monitor Brightness/Contrast Language English Input Source...
  • Page 43 Icon Menu and Description Submenus Lock Controls user access to adjustments. the buttons are locked. Dell UltraSharp 27 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency Display Timer Menu Lock Menu Buttons Personalize Reset Menu Power Button Menu + Power Buttons...
  • Page 44 Icon Menu and Description Submenus Personalize Dell UltraSharp 27 Monitor Brightness/Contrast Shortcut Key 1 Preset Modes Input Source Shortcut Key 2 Input Source Color Power Button LED On During Active Display USB-C Charging O During Power O Menu Other USB Charging...
  • Page 45 Icon Menu and Description Submenus Others Dell UltraSharp 27 Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning Display Firmware M2T101 Menu Service Tag CN073K0 Personalize Reset Others Others Factory Reset ENERGY STAR ® Select this option to adjust the OSD settings such as the DDC/CI, LCD conditioning, and so on.
  • Page 46 Firmware version. Service Tag Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover.
  • Page 47 When the monitor does not support a particular resolution mode, you can see the following message: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor The current input timing is not supported by the monitor display. Please The current input timing is not supported by the monitor display. Please...
  • Page 48 If you press any button other than the power button, the following messages will appear depending on the selected input: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No DP signal from your device. No DP signal from your device.
  • Page 49 When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When the USB-C cable is connected to the monitor. U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor Switch to USB-C Video Input: Switch to USB-C Video Input: U2720Q...
  • Page 50 When USB-C Prioritization is set to High Data Speed, select OSD items of Factory Reset in Other feature, the following message will appear: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor Please disconnect any USB storage device to your monitor during Please disconnect any USB storage device to your monitor during the switching process (up to 12 seconds).

  • Page 51: Troubleshooting

    Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No HDMI Cable No HDMI Cable The display will go into Power Save Mode in 4 minutes.
  • Page 52 U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No USB Type-C Cable No USB Type-C Cable The display will go into Power Save Mode in 4 minutes. The display will go into Power Save Mode in 4 minutes.

  • Page 53: Built-In Diagnostics

    Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

  • Page 54: Common Problems

    Missing Pixels LCD screen has • Cycle power on-off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Stuck-on Pixels LCD screen has • Cycle power On-Off. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Page 55 Experience Safety Related Visible signs of • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting the monitor Problems malfunctions on to the computer is connected properly and is &...

  • Page 56: Product Specific Problems

    • If the Notebook requires a >90 W power adaptor, it laptop, and so on may not charge with the USB Type-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged.
  • Page 57 • Check if the maximum power consumption of charging charging device is over 90 W. when using • Ensure that you use only Dell approved adapter or USB Type-C the adapter that comes with the product. connection to • Ensure that the USB Type-C cable is not damaged.

  • Page 58: Appendix

    Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 59: Setting Up Your Monitor

    2 After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again. NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell to inquire about a graphics adapter that supports these resolutions.
  • Page 60 Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. For Windows Vista and Windows 7, skip this step. 2 Right-click on the desktop and click Personalization.

  • Page 61: Maintenance Guidelines

    Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.

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