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Dell Latitude 3410 Service Manual
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Dell Latitude 3410 Service Manual

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Latitude 3410
Service Manual
1
Regulatory Model: P129G
Regulatory Type: P129G001/P129G002
December 2020
Rev. A02

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Summary of Contents for Dell Latitude 3410

  • Page 1 Latitude 3410 Service Manual Regulatory Model: P129G Regulatory Type: P129G001/P129G002 December 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 4: Table Of Contents

    Contents Chapter 1: Major components of your system................7 Chapter 2: Working on your computer................... 9 Safety instructions................................9 Before working inside your computer........................9 Safety precautions...............................10 Electrostatic discharge—ESD protection......................10 ESD field service kit ..............................11 After working inside your computer........................12 Chapter 3: Disassembly and reassembly..................13 Recommended tools................................13 Screw List....................................
  • Page 5 Installing the touchpad...............................39 Speakers....................................41 Removing the speakers...............................41 Installing the speakers..............................42 Fan Assembly..................................43 Removing the Fan Assembly.............................43 Installing the Fan Assembly............................44 Heatsink assembly................................45 Removing the Heatsink Assembly - Discrete......................45 Installing the Heatsink Assembly - Discrete......................45 Removing the Heatsink Assembly - UMA......................46 Installing the Heatsink Assembly - UMA........................
  • Page 6 Updating BIOS on systems with BitLocker enabled...................101 Updating your system BIOS using a USB flash drive..................101 System and setup password............................102 Assigning a system setup password........................102 Deleting or changing an existing system setup password................103 Chapter 7: Getting help......................104 Contacting Dell.................................104 Contents...

  • Page 7: Chapter 1: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. DC-in Port 4. Heatsink 5. Memory Modules 6. Speakers 7. System Board 8. Touchpad 9. Palmrest Assembly 10. Display Assembly 11. Power Button Module 12. Coin-cell Battery 13. IO Board 14.
  • Page 8 NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Major components of your system...

  • Page 9: Chapter 2: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 10: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 12: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 13: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Screw List • MicroSD card • Base cover • Battery • Memory modules • WLAN card • Coin-cell battery • DC-in port • Solid-state drive • Hard Drive • Touchpad • Speakers •...
  • Page 14 Table 1. Screw Size List (continued) Component Screw type Quantity Image Battery M2x3 WLAN M2x3 DC-In M2x3 M2x3 SSD support bracket M2x3 Hard Drive M3x3 Touchpad button board M2x2 System fan M2x2 Heatsink - UMA Captive screws Heatsink - Discrete Captive screws System board - UMA M2x4...

  • Page 15: Microsd Card

    MicroSD card Removing the microSD card Prerequisites 1. Follow the procedure in Before working inside your computer. About this task Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Disassembly and reassembly...

  • Page 16: Installing The Microsd Card

    Installing the microSD card About this task Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place. Next steps Follow the procedures in After working inside your computer.
  • Page 17 About this task Disassembly and reassembly...

  • Page 18: Installing The Base Cover

    Steps 1. Loosen the six (M2.5x6) and two (M2.5x7) screws that secure the base cover to the computer. 2. Using a plastic scribe, pry the base cover from the top-right corner and lift the base cover away from the computer. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 19 About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 20: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 21: Reconnecting The Battery Cable

    Steps Use the pull tab to disconnect the battery cable from the connector on the system board. Reconnecting the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 22: Removing The Battery

    Steps Re-connect the battery cable to the connector on the system board. Next steps 1. Replace the base cover. 2. Replace the Card. 3. Follow the procedure in after working inside your computer Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 23: Installing The Battery

    Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the five (M2x3) screws that secures the battery to the palm rest assembly. 3. Lift and move the battery away from the computer. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 24: Memory Modules

    Steps 1. Align the tabs on the battery with the slots on the palm rest assembly. 2. Place the battery in the battery bay. 3. Tighten the five (M2x3) screws to secure the battery to the palm rest assembly. 4. Connect the battery cable to the connector on the system board. Next steps 1.

  • Page 25: Installing The Memory Modules

    Steps 1. Pry the clips securing the memory module until the memory module pops-up. 2. Remove the memory module from the memory slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure.

  • Page 26: Wlan Card

    Steps 1. Align the notch on the memory module with the tab on the memory module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 27: Installing The Wlan Card

    Steps 1. Remove the single (M2x3) screw that secures the WLAN bracket to the computer. 2. Remove the WLAN bracket. 3. Disconnect the WLAN antenna cables from the WLAN module. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Coin-Cell Battery

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot. 2. Connect the WLAN antenna cables to the WLAN card. 3. Align and place the WLAN-card bracket to secure the WLAN card to the system board. 4.

  • Page 29: Installing The Coin-Cell Battery

    3. Remove the base cover. 4. Disconnect the battery cable. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery cable from the system board. 2.

  • Page 30: Dc-In Port

    Steps 1. Re-adhere the coin-cell battery to the slot on the palmrest assembly. 2. Connect the coin-cell battery cable to the system board. Next steps 1. Reconnect the battery cable. 2. Install the base cover. 3. Install the SD card 4.

  • Page 31: Installing The Dc-In

    Steps 1. Locate the DC-in port on your computer, remove the three (M2.5x5) screws from the hinge covering it. 2. Lift the hinge and fold it away from the chassis. 3. Disconnect the DC-in cable from the computer and remove the single (M2x3) screw. 4.
  • Page 32 Steps 1. Place the DC-in module into the provided slot. 2. Install the (M2x3) screw and connect the DC-in cable to the system board. 3. Fold and align the hinge to the screw holders on the palmrest. 4. Install the three (M2.5x5) screws to secure the hinge. Next steps 1.

  • Page 33: Solid-State Drive

    Solid-state drive Solid state drive bracket Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.
  • Page 34 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the system. Next steps 1. Install the battery cable. 2. Install the base cover. 3. Install the card.
  • Page 35 Steps 1. Remove the single (M2x3) screw that secures the solid-state module to the palmrest assembly. 2. Slide the solid-state module out from the M.2 slot. Installing M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.
  • Page 36 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palmrest and keyboard assembly. Next steps 1. Install the battery cable. 2. Install the base cover.

  • Page 37: Hard Drive

    3. Follow the procedure in After working inside your computer. Hard Drive Removing the Hard Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The following images indicate the location of the hard drive and provide a visual representation of the removal procedure.

  • Page 38: Touchpad

    Steps 1. Align the screw holes on the hard drive assembly with the mounting points on the palmrest. 2. Replace the four M3x3 screws to secure the hard drive in place and connect the hard drive cable to the connector on the system board.

  • Page 39: Installing The Touchpad

    About this task Steps 1. Remove the three (M2x2) screws from the bottom portion of the touchpad. 2. Disconnect the ribbon cable from the system board. 3. Peel away the adhesive straps holding the top portion of the touchpad. 4. Remove the four (M2x2) screws from the top portion of the touchpad and lift the touchpad away from the computer. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 40 Steps 1. Place the touchpad onto the palmrest, ensure the screw posts align with the ones on the palmrest. Install the four (M2x2) screws to the top of touchpad. 2. Fold back the two adhesive tape strips onto the touchpad. 3.

  • Page 41: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Remove the battery. About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 42: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 43: Fan Assembly

    Fan Assembly Removing the Fan Assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the fan assembly and provides a visual representation of the removal procedure. Steps 1.

  • Page 44: Installing The Fan Assembly

    3. Disconnect the WLAN antenna cables, and remove the cables from the cable management routes along side the fan assembly. 4. Remove the two (M2x2) screws from the fan assembly and lift the fan assembly away from the computer. Installing the Fan Assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 45: Heatsink Assembly

    Next steps 1. Install the battery. 2. Install the base cover. 3. Install the card. 4. Follow the procedure in After working inside your computer. Heatsink assembly Removing the Heatsink Assembly - Discrete Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 46: Removing The Heatsink Assembly - Uma

    About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure. Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the seven captive screws to secure the heatsink to the system board. Next steps 1.

  • Page 47: Installing The Heatsink Assembly - Uma

    Steps 1. Loosen the four captive screws that secure the heatsink to the system board. 2. Lift the heatsink assembly away from the computer. Installing the Heatsink Assembly - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure.

  • Page 48: System Board

    Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the four captive screws to secure the heatsink to the system board. Next steps 1. Install the battery. 2. Install the base cover.
  • Page 49 Disassembly and reassembly...
  • Page 50 Steps 1. Remove the three (M2.5x5) screws from the right hinge. 2. Disconnect the DC-in connector cable from the system board. 3. Disconnect the Fan assembly cable from the system board. 4. Lift the latch that locks down the LCD cable onto the system board. 5.

  • Page 51: Installing The System Board - Discrete

    8. Remove the two (M2.3x5) screws from the system board and the two (M2) screws holding the metal shield. Then lift the system board away from the chassis. Installing the system board - Discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 52 Disassembly and reassembly...

  • Page 53: Removing The System Board - Uma

    Steps 1. Place the system board onto the palmrest, aligning the screw posts from the palmrest. Place the metal shield onto the USB port module and install the two (M2) screws. Install the two (M2.3x5) screws to secure the system board to the palmrest. 2.
  • Page 54 Disassembly and reassembly...
  • Page 55 Steps 1. Disconnect the IO board connector cable from the system board. 2. Disconnect the Fan connector cable from the system board. 3. Remove the three (M2.5x5) screws from the right hinge and fold it up. 4. Peel back the adhesive tape from the LCD cable and disconnect the LCD cable from the system board. 5.

  • Page 56: Installing The System Board - Uma

    NOTE: For systems configured with a WWAN card, an additional cable must be disconnected from under the system board, while flipping the board over. Installing the system board - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 57 Disassembly and reassembly...
  • Page 58 Steps 1. Place the system board onto the palmrest, aligning the screw posts to the mounting points on the palmrest. Install the two (M2x4) screws to secure the system board to the palmrest. Disassembly and reassembly...

  • Page 59: Io Board

    NOTE: For systems configured with a WWAN card, you must connect the cable from WWAN daughterboard to the connector on the systemboard. 2. Connect the IO board cable to the system board. 3. Connect the fan connector back to the system board. 4.

  • Page 60: Installing The Io Board

    4. Disconnect the battery. 5. Remove the WLAN card. NOTE: Hall Sensor is a part of the IO board and the entire IO board needs to be replaced if the Hall Sensor is faulty. About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure. Steps 1.

  • Page 61: Power Button

    Steps 1. Place the IO board onto the mounting points on the palmrest and secure it using the single (M2x5) screw. 2. Connect the three cable connectors to the connectors on lower right side of the IO board. 3. Route the IO Board connector cable through the routing points under the fan assembly and connect the cable to the connector on the system board.

  • Page 62: Installing The Power Button

    2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. 5. Remove the board. 6. Remove the solid state drive. About this task The figure indicates the location of the Power Button and provides a visual representation of the removal procedure. Steps 1.

  • Page 63: Display Assembly

    Steps 1. Place the Power Button module onto the mounting points on the palmrest. 2. Place the shield on top of the power button module and install the two (M2x2) screws to secure the shield onto the power button. 3. Connect the cable connector to the daughterboard module. Next steps 1.
  • Page 64 Disassembly and reassembly...
  • Page 65 Steps 1. Remove the five M2.5x5 screws from both the hinges. Lift and fold the hinges backwards. 2. Peel back the adhesive tape covering the LCD cable. 3. Fold the adhesive tape away from the LCD cable. 4. Remove the LCD cable and lift it away from the computer. 5.

  • Page 66: Installing The Display Assembly

    Installing the Display Assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the LCD Assembly and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 67 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palmrest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Connect the display cable to the system board and adhere the tape to secure the display cable. 5.

  • Page 68: Display Bezel

    Display bezel Removing display bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the display assembly. About this task Steps 1. Use a plastic scribe to carefully pry open the recesses near the left and right hinges on the bottom edge of the display bezel. 2.
  • Page 69 CAUTION: When prying open the display bezel, ensure to pry along the outside edge of the display bezel using your hands or plastic scribes. Using a screw driver or other sharp objects may damage the display panel. 3. Lift the display bezel from the display assembly. Disassembly and reassembly...

  • Page 70: Installing The Display Bezel

    Installing the display bezel About this task Steps Align the display bezel with the display assembly, and then gently snap the display bezel into place. Next steps 1. Replace the display assembly. 2. Replace the battery. 3. Replace the base cover.

  • Page 71: Display Panel

    Display panel Removing display panel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the display assembly. 6. Remove the display bezel. About this task Disassembly and reassembly...

  • Page 72: Installing Display Panel

    Steps 1. Remove the six (M2.5x2.5) and two (M2x2) screws that secure the display panel to the display back cover and place to display forward to access the EDP cable at the back. NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel. There is no need to separate the brackets from the display panel.

  • Page 73: Camera

    2. Lock the latch securing the EDP cable to the connector and reapply the adhesive tape over the connector. 3. Place the display panel screen-side up onto the display back cover. Replace the six (M2.5x2.5) and two (M2x2) screws to secure the display panel to the display assembly.

  • Page 74: Installing Camera

    Installing camera About this task Steps 1. Insert the camera into the slot on the display back cover . 2. Connect the camera cable to the connector on the camera module. Next steps 1. Replace the display panel. 2. Replace the display bezel.
  • Page 75 About this task Steps Peel the display cable to release it from its adhesive side and lift the display cable from the display back cover. Disassembly and reassembly...

  • Page 76: Installing Display Cable

    Installing display cable About this task Steps Align and readhere the display cable to the display back cover. Next steps 1. Replace the camera. 2. Replace the display panel. 3. Replace the display bezel. 4. Replace the display assembly. 5. Replace the battery. 6.

  • Page 77: Display Back Cover Assembly

    Display back cover assembly Replacing the display back cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the display assembly. 6. Remove the display bezel.

  • Page 78: Palmrest Assembly

    Palmrest assembly Removing the Palmrest Assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the coin-cell battery. 7.
  • Page 79 3. Install the speakers. 4. Install the touchpad. 5. Install the hard drive. 6. Install the solid state drive. 7. Install the DC-in. 8. Install the memory modules. 9. Install the coin-cell battery. 10. Install the WLAN card. 11. Install the battery. 12.

  • Page 80: Chapter 4: Troubleshooting

    Running SupportAssist diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 81: System Diagnostic Lights

    SupportAssist opens the basic screen on start. You can switch to the advanced screen using the icon at the bottom left of the screen. The advanced screen shows detected devices in a tiled format. Specific tests can be included or excluded only in the advanced mode.

  • Page 82: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 83: Chapter 5: Software

    Downloading Windows drivers Steps 1. Turn on the . 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your , and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.

  • Page 84: Chapter 6: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices that are listed on the boot menu depend on the bootable devices in the system.

  • Page 85: Navigation Keys

    ● Express Service Code - An alternative to Service Tag, 11- digit numerical identification number for the computer. ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. System setup...
  • Page 86 Table 5. BIOS Overview Page (continued) Options Description Battery The Battery field provides battery and adapter related information: ● Primary battery - This helps identify if the system is running on the primary battery. ● Battery level - This gives the percentage of battery backup remaining for the computer.

  • Page 87: Boot Configuration

    Table 5. BIOS Overview Page (continued) Options Description Devices The Devices field provides information related to the memory on the computer: ● Panel Type - This field mentions the type of display panel used on the computer. ● Video controller - This field mentions the type of video controller used on the computer.

  • Page 88: Integrated Devices

    Table 6. Boot Configuration: (continued) Options Description option allows for full Secure Boot protections (Enabled by default) ● Audit Mode - This mode performs a signature check but never does a block execution of all UEFI drivers and bootloaders. This mode is only used when making changes to Secure Boot Keys Expert Key Management Enable Custom Mode...

  • Page 89: Storage

    Table 7. Integrated Devices (continued) Options Description ● Enable External USB Ports - Allows the user to enable or disable the USB ports on the computer (Enabled by default) Miscellaneous Devices Enable Fingerprint Reader Device This option allows the user to enable the fingerprint reader on the system (Enabled by default).

  • Page 90: Display

    Table 8. Storage (continued) Options Description ● Secure Digital(SD) Card - (Enabled by default) ● Secure Digital(SD) Card Read-Only Mode Display This section provides display details and settings. Table 9. Display Options Description Display Brightness Brightness on battery power This section has a scroll bar which allows the user to set the brightness level on battery power (lowest setting by default).

  • Page 91: Power

    ● Standard - Fully charge the battery at a standard rate. ● ExpressCharge - The battery may be charged over a shorter period using Dell's fast charging technology. ● Primarily AC use - The battery lifespan for users who primarily operate their system while plugged in to an external power source.

  • Page 92: Security

    This section contains a toggle switch to allow the user to enable/disable the option to wake on USB-C Dock. This feature allows the system to use a Dell USB-C Dock to wake the system from standby mode (ON by default).
  • Page 93 Table 12. Security (continued) Options Description TPM PPI disable and deactivate commands(#2, 4, 7, 9, & 11) (OFF by default). PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM Physical Presence Interface(PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the clear command (OFF by default).

  • Page 94: Passwords

    Table 12. Security (continued) Options Description ● Permanently Disable Absolute - Permanently disables Absolute Persistence module interface from further use. UEFI Boot Path Security UEFI Boot Path Security This section lets the user control whether the system will prompt the user to enter the admin password(if set) when booting to a UEFI booth path device from F12 boot menu.

  • Page 95: Update Recovery

    Table 13. Passwords (continued) Options Description Enable Non-Admin Password Changes This section contains a toggle switch which when on, user can change system and hard drive password without the need for admin password (OFF by default). Password Changes Enable Non-Admin Password Changes This section contains a toggle switch which when on, user can change system and hard drive password without the need for admin password (OFF by default).

  • Page 96: System Management

    Table 14. Update Recovery (continued) Options Description Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold This field allows the user to select and number of failed boot attempts by the system before SupportAssist OS Recovery is triggered. The options here are as below: ●...

  • Page 97: Keyboard

    Keyboard This section provides keyboard settings. Table 16. Keyboard Options Description Numlock Enable Enable Numlock This field contains a toggle switch to enable or disable Numlock function on boot (ON by default). Fn Lock Options Fn Lock Options This field contains a toggle switch to change the mode of the function keys (ON by default).

  • Page 98: Pre-Boot Behavior

    Pre-boot Behavior This section provides Pre-boot Behavior details and settings. Table 17. Pre-boot Behavior Options Description Adapter Warnings Enable Adapter Warnings This field contains a toggle switch to enable or disable warning messages during boot when adapters with low power capacity are detected (enabled by default).

  • Page 99: Virtualization

    Virtualization This section provides details on Virtualization settings. Table 18. Virtualization Options Description Intel Virtualization Technology Enable Intel Virtualization Technology(VT) This field contains a toggle switch to enable or disable Virtualization to run Virtual machine monitor(VMM) (enabled by default). VT for Direct I/O Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from being able to perform VT for Direct I/O (enabled by default).

  • Page 100: System Logs

    Table 19. Performance (continued) Options Description exit low power states. When off, it disables all C-States (enabled by default). Intel Turbo Boost Technology Enable Intel Turbo Boost Technology This field allows the user to enable or disable Intel Turbo Boost Technology (enabled by default). ●...

  • Page 101: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 102: System And Setup Password

    Figure 1. DOS BIOS Update Screen System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 103: Deleting Or Changing An Existing System Setup Password

    ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 104: Chapter 7: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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