Page 1 Features and Specifications Manual A50-031169-002 EU ISSUE 2.0 May 2012...
Page 2 Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.
Page 3: Table Of Contents
ISSUE 2.0 SL1000/SL1100 TABLE OF CONTENTS Chapter 1 Features Section 1 ABOUT THIS CHAPTER................... 1-1 Section 2 IMPORTANT NOTES..................1-1 Abbreviated Dialing/Speed Dial................... 1-3 Account Code Forced/Verified/Unverified..............1-13 Account Code Entry....................1-18 Alarm......................... 1-22 Alarm Reports......................1-24 Alphanumeric Display....................1-32 Analog Communications Interface (ACI)..............
Page 4 SL1000/SL1100 ISSUE 2.0 Dial Pad Confirmation Tone..................1-187 Dial Tone Detection....................1-189 Dialing Number Preview..................1-191 Digital Trunk Clocking..................... 1-193 Direct Inward Dialing (DID)..................1-197 Direct Inward Line (DIL)..................1-207 Direct Inward System Access (DISA)..............1-210 Direct Station Selection (DSS) Console..............1-217 Directed Call Pickup....................
Page 5 ISSUE 2.0 SL1000/SL1100 ISDN Compatibility....................1-431 Last Number Redial....................1-445 LCR-Least Cost Routing..................1-449 Licensing......................... 1-454 Line Preference....................... 1-458 Long Conversation Cutoff..................1-461 Loop Keys....................... 1-463 Maintenance......................1-466 Meet Me Conference....................1-468 Meet Me Paging...................... 1-471 Meet Me Paging Transfer..................1-474 Memo Dial.......................
Page 6 SL1000/SL1100 ISSUE 2.0 SIP Trunk E.164 Support..................1-638 SL Desktop Suite..................... 1-641 SL1100 MyCalls (SL1100)..................1-646 Softkeys ........................1-651 Station Hunt......................1-653 Station Message Detail Recording................1-655 Station Name Assignment - User Programmable........... 1-669 Station Relocation....................1-672 Tandem Ringing...................... 1-675 Tandem Trunking (Unsupervised Conference)............
Page 7 Table 1-47 Keys for Entering Names................1-504 Table 1-48 Movement on screen from Menu..............1-509 Table 1-49 Selectable Display Messaging Defaults (Except IP Terminal) (SL1000)..1-622 Table 1-50 Selectable Display Messaging Defaults............1-622 Table 1-51 Selectable Display Message - Character Entry Chart......... 1-624...
Page 8 Table 2-3 Service Codes by Feature................. 2-8 Table 2-4 Function Key Codes by Feature..............2-14 Table 2-5 Function Key Codes by Number..............2-18 Table 3-1 Feature Availability by Software Revision (SL1000).......... 3-1 Table 3-2 Feature Availability by Software Revision (SL1100).......... 3-5 Features and Specifications Manual...
Page 9 ISSUE 2.0 SL1000/SL1100 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart............1-4 Figure 1-2 Left Cursor Key Operation Flow Chart............1-101 Figure 1-3 Walking Code Restriction................1-150 Figure 1-4 Temporary Code Restriction Override............1-151 Figure 1-5 Department Calling Priority Call Routing............1-178 Figure 1-6 Department Calling Circular Routing............
Page 10 SL1000/SL1100 ISSUE 2.0 MEMO viii Features and Specifications Manual...
Page 11: Chapter 1 Features
Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL1000/SL1100 system. Each feature provides the following information: Description - briefly describes the feature and how it is used. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
Page 12 SL1000/SL1100 ISSUE 2.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.
Page 13: Abbreviated Dialing/Speed Dial
ISSUE 2.0 SL1000/SL1100 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
Page 14: Figure 1-1 Right Cursor Key Operation Flow Chart
SL1000/SL1100 ISSUE 2.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).
Page 15 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Terminals...
Page 16 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 13-01-03 Speed Dialing Option Setup - Number of Common Speed Dialing Bins 13-02-01 Group Speed Dialing Bins not assigned 13-03-01 Speed Dialing Group Assignment for Extensions 13-04-01 Speed Dialing Number and Name - Speed Dialing...
Page 17 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 80-04-01 Call Progress Tone Detector Setup - Detection Type 1 (DT) = 0 (-25dBm) Level Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0...
Page 18: Table 1-1 Keys For Entering Names
# = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In system programming mode, use the right arrow Softkey instead to accept and/or add a space.) Clear/Back or DND/CONF (SL1000) Clear the character entry one character at a time. DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right.
Page 19 ISSUE 2.0 SL1000/SL1100 Press Center Cursor key to confirm a name and number. Press Speaker key or Lift handset. Unless selected by the user, Trunk Group Routing selects the trunk for the call. The system may optionally select a specific Trunk Group for the call.
Page 20 SL1000/SL1100 ISSUE 2.0 To check your stored Speed Dialing number by Directory Dialing (display telephones only) <When PRG 15-02-60: 0> On-Hook condition. For System Speed Dialing, press Right Cursor key. - OR - For Group Speed Dialing, press Right Cursor key twice.
Page 21 TOM). Pressing # again = Space. Clear/Back or DND/CONF Clear the character entry one character at a time. (SL1000) DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right. Press Hold key.
Page 22 SL1000/SL1100 ISSUE 2.0 Dial #7 (default Service Code). - OR - Press the System Speed Dialing key (Service Code 851: 27). To preselect, press a line key in step 1 (instead of Speaker). Dial the Station Speed Dial buffer number (0~9).
Page 23: Account Code Forced/Verified/Unverified
ISSUE 2.0 SL1000/SL1100 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 24 SL1000/SL1100 ISSUE 2.0 Conditions • If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. • If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed.
Page 25 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 14-01-11 Basic Trunk Data Setup - Account Code Required 15-07-01 Programmable Function Keys Refer to Programming Manual. Account Code Key (code 50) 20-06-01 Class of Service for Extensions...
Page 26 SL1000/SL1100 ISSUE 2.0 Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page 1-127 for more information. Dial - OR - Press your Account Code key (PRG 15-07-01 or SC 851: code 50).
Page 27 ISSUE 2.0 SL1000/SL1100 Dial Enter Account Code (3~16 digits). Dial Dial number you want to call. Features and Specifications Manual 1-17...
Page 28: Account Code Entry
SL1000/SL1100 ISSUE 2.0 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
Page 29 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming Program Num- Program Name Default 14-01-11 Basic Trunk Data Setup - Account Code Required...
Page 30 SL1000/SL1100 ISSUE 2.0 Dial your Account Code (1~16 digits, using 0~9 and #). If Account Codes are hidden, each digit you dial shows an on the telephone display. Dial - OR - Press your Account Code key (PRG 15-07 or SC 851: code 50).
Page 31 ISSUE 2.0 SL1000/SL1100 Dial number you want to call. Features and Specifications Manual 1-21...
Page 32: Alarm
SL1000/SL1100 ISSUE 2.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
Page 33 ISSUE 2.0 SL1000/SL1100 Operation To set the alarm: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 827. Dial alarm type (1 or 2). Alarm 1 sound only once. Alarm 2 sounds each day at the preset time.
Page 34: Alarm Reports
SL1000/SL1100 ISSUE 2.0 Alarm Reports Version 2.0 or higher software provides; • Enable to send the Alarm Report by E-Mail to SMTP client • Enable to send the DIMLAST data, DIMDUMP data from the system automatically Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem.
Page 35: Table 1-3 Alarm Report Definitions
ISSUE 2.0 SL1000/SL1100 << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 Installation 0002 05/16/06 14:38 Installation 0002 05/16/06 14:40 Installation 0002 05/16/06 14:40 Installation 0006 05/16/06 14:41 Blocking ESIB 0006 05/16/06 15:01...
Page 36: Table 1-5 Sample System Information Printout
SL1000/SL1100 ISSUE 2.0 System Information The system can print a report of the units installed, the port assignments, and the port types. This information is sent to the extension defined in PRG 90-13. The System Information Reports indicate: • Date and Time of the Report •...
Page 37 Shows 408M/408E/008E and PRI/BRI as different output. (SL1000) Shows 084M/080E/008E and PRI/BRI as different output. (SL1100) COIU of Expansion3 has a restriction and it will show as “-none-”. (SL1000) Conditions • Alarm Reports and System Information Reports can be output to a CF card on the CPU.
Page 38 SL1000/SL1100 ISSUE 2.0 • The does not support printouts of the following Alarms: - Power Failure - RAM Backup Battery Error - Networking Keep Alive Error • Up to 12 System Alarm times can be scheduled to print on a Monthly, Daily, and Hourly time frame.
Page 39 ISSUE 2.0 SL1000/SL1100 Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) InMail Compact Flash Card - IP4WW-CFVMS-C1, IP4WW-CFVML-C1 Related Features None Guide to Feature Programming Setting Up Alarms: Program Num- Program Name Default 90-10-01 System Alarm Setup - Alarm Type...
Page 40 SL1000/SL1100 ISSUE 2.0 E-mailing Alarm Reports: Program Program Name Default Note Number 10-12-01 CPU Network Setup - IP Address 192.168.0.10 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 90-11-02 System Alarm Report - Report Method...
Page 41 ISSUE 2.0 SL1000/SL1100 InMail POP3 Setup: (V2.0 Added) Program Program Name Description/Comments Assigned Data Number 47-19-01 InMail POP3 Setup - Server Set the POP3 server name. If the DNS Up to 48 characters Name server setting is not assigned in Program...
Page 42: Alphanumeric Display
ISSUE 2.0 Alphanumeric Display Description Display Multiline Terminals have a 2-line (IP Terminal is 3-line) (SL1000) 3-line (SL1100), 16 character-per-line (IP Terminal is 24 character-per-line) (SL1000) 24 character-per-line (SL1100) Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.
Page 43 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-11-08 Class of Service Options (Hold/Transfer Service) - Transfer COS 01~15 = 1 Information Display Operation Operation is automatic if enabled in programming. Features and Specifications Manual 1-33...
Page 44: Analog Communications Interface (Aci)
1 KSU has 2 relay ports (J7: RY1/2) on 408M-A1 unit. The System can have a maximum of 8 relay ports. (SL1000) 1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports. (SL1100) These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control in accordance with PRG 10-61-01 and PRG 10-61-02 setting.
Page 45 [In case 10-61-01 is 1 or 2] = Not Use (SL1000) [In case 10-61-01 is 3] = 1-3 External Speaker message No (SL1000) [In case 10-61-01 is 4] = 1-8 Door Phone No (SL1000) [In case 10-61-01 is 1 or 2] = Not Use...
Page 46 SL1000/SL1100 ISSUE 2.0 Operation None 1-36 Analog Communications Interface (ACI)
Page 47: Answer Hold/Automatic Hold
ISSUE 2.0 SL1000/SL1100 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
Page 48 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 15-02-07 Automatic Hold for CO Lines 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 20-09-01 Class of Service Options (Incoming Call Service) - Second...
Page 49: Attendant Call Queuing
ISSUE 2.0 SL1000/SL1100 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 50 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-01-01 System Numbering - Service Code Refer to Programming Manual. 20-01-01 System Options - Operator Access Mode 20-09-07 Class of Service Options (Incoming Call Service) - Call COS 01~15 = 0...
Page 51: Automatic Release
ISSUE 2.0 SL1000/SL1100 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground start trunks are not supported please remove, DID and ISDN trunks.
Page 52 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-01 Call Progress Tone Detector Setup - Detection Level Type 1 (DT) = 0 (-25dBm) Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0 Type 5 = 0 80-04-02 Call Progress Tone Detector Setup - Min.
Page 53: Automatic Route Selection (Ars/F-Route)
ARS provides: Call Routing ARS can apply up to 36-digit analysis to every number dialed. For programming, ARS provides separate 4-digit (SL1000) 8-digit (SL1100) and 36-digit tables. Each table can have up to 250 numbers. • Dialing Translation (Special Dialing Instructions) ARS can automatically execute stored dialing instructions (called Dial Treatments) when it chooses a route for a call.
Page 54 SL1000/SL1100 ISSUE 2.0 Class of Service Option Allows Outgoing Calls to Not Follow Access Map Using this option allows a Class of Service to be set so that ARS does not follow the trunk access map settings (PRG 14-07-01 and PRG 15-06-01). The feature allows an extension user to have CO line keys on their telephone which allow incoming access only.
Page 55 ISSUE 2.0 SL1000/SL1100 • If at 6:00 PM, each extension dialed 9+(214)262-2000 Extension 301, 302 and 401 would use Trunk Group 1 Extension 402 would not be able to dial out as the COS is lower With PRG 26-01-06: ARS COS Match Access enabled (set to 1): •...
Page 56 SL1000/SL1100 ISSUE 2.0 System Availability Terminals None Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Default Number...
Page 57 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
Page 58 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Number 26-04-01 ARS Class of Service 26-11-01 Transit Network ID Table - Transmit Network ID (Carrier ID) not assigned 44-01-01 System Options for ARS/F-Route - ARS/F-Route Time Sched- 44-02-01 Dial Analysis Table for ARS/F-Route Access - Dial...
Page 59 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Number 80-03-03 DTMF Tone Receiver Setup - Min. Detect Level Type 1 = 10 (-20 dBm) Type 2 = 15 (-25 dBm) Type 3 = 10 (-20 dBm) Type 4 = 10 (-20 dBm)
Page 60: Background Music
Then COI port 4 works as BGM in. A system can have only 1 BGM input, youngest KSU's COI 4 port will be effective when multiple KSU's COI4 port are set to Audio. (SL1000) Each 084M-B1 unit has 2 Audio In jacks on board and J431 (BGM) is used for BGM. As system can have 1 BGM input, effective BGM port needs to be determined at PRG 10-60-01.
Page 61 [In case PRG 10-61-01 is 1 or 2] = Not Use (SL1000) [In case PRG 10-61-01 is 3] = 1-3 Exter- nal Speaker message No (SL1000) [In case PRG 10-61-01 is 4] = 1-8 Door Phone No (SL1000) [In case PRG 10-61-01 is 1 or 2] = Not...
Page 62: Barge-In
SL1000/SL1100 ISSUE 2.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 63 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...
Page 64 SL1000/SL1100 ISSUE 2.0 Call a busy extension. Press the Barge-In key (PRG 15-07-01 or SC 851: 34). To Barge-In without first calling the busy extension: Pick up the handset or press Speaker key. Dial 810. - OR - Press the Barge-In key (PRG 15-07-01 or SC 851: 34).
Page 65: Battery Backup - System Memory
ISSUE 2.0 SL1000/SL1100 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
Page 66 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 90-03-01 Save Data not assigned Operation None 1-56 Battery Backup - System Memory...
Page 67: Battery Backup - System Power
• During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL1000/SL1100 System Hardware Manual for further details.
Page 68: Built-In Auto-Answering
10 messages are recorded, new message can not be recorded until delete an old message. • 1 language is available in SL1000. Default language will be “UK English”. (SL1000) • When voice message is recorded, the notification will be displayed on the operator terminal LCD set in PRG 20-17-01.
Page 69 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Program Name Default Note Number 25-06-01 Next Attendant message number 11-10-20 VRS-Record / Erase message 20-17-01 Operator’s Extension number No setting 22-02-01 Incoming Service Type Setup 25-02-01 DID/DISA VRS Message Operation Set up Built-in Auto-Answering and Simple Voice Mail <...
Page 70: Call Arrival (Car) Keys
SL1000/SL1100 ISSUE 2.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 71 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 15-01-01 Basic Extension Data Setup - Extension Name No Setting 15-01-05 Basic Extension Data Setup - Restriction for Outgoing Disable on Incoming Line 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold...
Page 72 SL1000/SL1100 ISSUE 2.0 To program a Call Arrival (CAR) key on a telephone: Press Speaker key. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring.
Page 73: Call Duration Timer
Class of Service for Extensions All extension port = Class 1 20-09-06 Class of Service Options (Incoming Call Service) - In- COS 01~15 = 1 (SL1000) coming Time Display COS 01~15 = 0 (SL1100) 20-13-36 Class of Service Options (Supplementary Service) -...
Page 74 SL1000/SL1100 ISSUE 2.0 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. 1-64 Call Duration Timer...
Page 75: Call Forwarding
Call Forwarding with Follow Me on page 1-75 for more information. • Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL1000/SL1100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.
Page 76 SL1000/SL1100 ISSUE 2.0 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.
Page 77 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb (DND) Programmable Function Keys Voice Response System (VRS)
Page 78 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy/No Answer (Split) 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/...
Page 79 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 24-09-06 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for All Call, No Answer 24-09-07 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for Busy...
Page 80 SL1000/SL1100 ISSUE 2.0 To cancel Call Forward - Busy/No Answer at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 844). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 13 or SC 851, Key Code 13) Dial 0 (Cancel).
Page 81 ISSUE 2.0 SL1000/SL1100 Dial the Call Forward - Follow Me Service Code (default: 846). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 851, Key Code 15) Dial 0 (Cancel).
Page 82 SL1000/SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-65. To cancel Call Forward - Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward - Immediate Service Code (default: 848).
Page 83 ISSUE 2.0 SL1000/SL1100 To set Call Forward - Busy (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy Split Service Code (default: 783) Dial 1 (Set). Dial 1 (INT) to set the destination for Internal calls or 2 (EXT) to set the destination for External calls.
Page 84 SL1000/SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-65. To cancel Call Forward - Busy/No Answer (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Split Service Code (default: 785).
Page 85: Call Forwarding With Follow Me
ISSUE 2.0 SL1000/SL1100 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 86 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-11-05 Class of Service Options (Hold/Transfer Service) - Call COS 01 ~ 15 = 1...
Page 87: Call Forwarding, Off-Premise
ISSUE 2.0 SL1000/SL1100 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 88 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Num-...
Page 89 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Both Ring (Split) 11-11-52 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward All Destination (No Split) 11-11-53...
Page 90 Department Group Assignment for Extensions All extensions in Department Group 1 with priority in port order: Port 1 priority = 1 Port 128 priority =128 (SL1000) Port 120 priority =120 (SL1100) 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 91 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-11-17 Class of Service Options (Hold/Transfer Service) - Depart- COS 01 ~ 15 = 1 ment Group Trunk-to-Trunk Transfer (Each Telephone Group Transfer) 24-05-01 Department Group Transfer Target Setup Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding Using DID Translation Table...
Page 92 SL1000/SL1100 ISSUE 2.0 Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 804 + Line Group (1 ~ 9, 01 ~ 99 or 001 ~ 100) or #0 + Line number (e.g., 05 or 005 for line 5).
Page 93 ISSUE 2.0 SL1000/SL1100 Dial trunk port number (001~126 (SL1000) 01~84 (SL1100)) to be defined. Select the mode (1 ~ 8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in PRG 24-04-01. This entry overwrites any existing number defined in the bin.
Page 94 SL1000/SL1100 ISSUE 2.0 Cancel the Line Forwarding: Lift the handset. Dial 704. Dial the Department Group number (01 ~ 32) to be defined. Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up.
Page 95: Call Forwarding/Do Not Disturb Override
ISSUE 2.0 SL1000/SL1100 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions The Do Not Disturb Override will only work if the phone has no forwarding on it.
Page 96 SL1000/SL1100 ISSUE 2.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 851: 37) or dial 807. 1-86 Call Forwarding/Do Not Disturb Override...
Page 97: Call Monitoring
ISSUE 2.0 SL1000/SL1100 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 98 SL1000/SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In...
Page 99 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge- COS 01 ~ 15 = 0 20-18-07 Service Tone Timers - Intrusion Tone Repeat Time 0 (seconds) 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time...
Page 100: Call Redirect
SL1000/SL1100 ISSUE 2.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 101 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-11-16 Class of Service Options (Hold/Transfer Service) -...
Page 102: Call Waiting/Camp-On
SL1000/SL1100 ISSUE 2.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
Page 103 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-23 Service Code Setup (for Setup/Entry Operation) - Second Call for DID/DISA/DIL 11-12-04 Service Code Setup (for Service Access) - Set Camp-On 11-12-05 Service Code Setup (for Service Access) - Cancel Camp-On...
Page 104 SL1000/SL1100 ISSUE 2.0 To Split (answer a waiting call) at a Single Line Terminal: Listen for Call Waiting tones. Hookflash and dial 894 to repeatedly split between the two calls. The operation depends on the setting in PRG 20-03-01. This operation is valid only before the caller performs the camp-on operation (refer To Camp-on a busy extension - step 2).
Page 105: Callback
ISSUE 2.0 SL1000/SL1100 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 106 SL1000/SL1100 ISSUE 2.0 Related Features Call Waiting/Camp-On Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-05 Service Code Setup (for Service Access) - Cancel Camp- 11-12-44 Service Code Setup (for Service Access) - Callback Test for SLT...
Page 107 ISSUE 2.0 SL1000/SL1100 When the telephone rings, lift the handset. You hear the Hold tone. Hang up. Features and Specifications Manual 1-97...
Page 108: Caller Id Call Return
• To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL1000/SL1100 Programming Manual for detailed programming instructions. • Use PRG 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
Page 109 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup - Caller ID 15-02-04 Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control...
Page 110: Caller Id
On the CPU with MEMDB for Caller ID (also used for DTMF receivers and Call Progress Tone Detection) 36 (SL1000) 32 (SL1100) resources are available. Each EXIFE provides an additional 32 resources.
Page 111: Figure 1-2 Left Cursor Key Operation Flow Chart
System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL1000/SL1100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.
Page 112 • SLT cannot block an incoming call based on the incoming Caller ID information on a station-by- station basis. • The CPU with MEMDB has 36 (SL1000) 32 (SL1100) resources for DTMF receiving and Dial Tone detection. When a EXIFE installed there are 32 resources available.
Page 113 ISSUE 2.0 SL1000/SL1100 Required Component(s) 408M-A1, 408E-A1 (SL1000) COIDB-B1 (SL1100) 2BRIDB-C1 1PRIU-C1 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Station Message Detail Recording InMail Guide to Feature Programming...
Page 114 (Press Hold key to cancel.) Operation Storing a Number (When set 15-02-60:0) To store a Caller ID number in a Speed Dial bin: (SL1000) PRG 15-02-60: 0: Standard With a Multiline Terminal in an idle condition the display shows: WED 22 1:59PM Press the Left Cursor key twice.
Page 115 ISSUE 2.0 SL1000/SL1100 Press the Caller-ID key once, or press the Down Cursor key once. Note: You can view next ID by pressing the Down Cursor key or Caller ID key again. Store? Yes:1 xxxx ## = List Number xxxx = Caller ID name Dial 1.
Page 116: Table 1-6 Keys For Entering Names
10. Press Speaker key. The telephone returns to idle To store a Caller ID number in a Speed Dial bin: (This feature is available for IP Terminal Only.) (SL1000) With a Multiline Terminal in an idle condition the display shows: 1-01 FRI 09:00AM...
Page 117 ISSUE 2.0 SL1000/SL1100 Press the CID softkey (Caller ID). The display shows: xxxxxxxxxxxxx mm-dd hh:mm Store DEL ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time = Preview List = Next List Store = Store in List DEL = Delete from List Press the STORE softkey.
Page 118: Table 1-7 Keys For Entering Names
The telephone returns to idle. Storing a Number (When 15-02-60: 1 or 2) To store a Caller ID number in a Common Speed Dial bin: (SL1000) With a Multiline Terminal in an idle condition the display shows: WED 22 1:59PM Check List Press Enter Cursor key.
Page 119 ISSUE 2.0 SL1000/SL1100 Press the Right Cursor key. The display shows Call history mode. 110:Call HTY 1/3 >Missed Call:xx Press Down Cursor Key to select Received Call. 120:Call HTY 2/3 >Received Call Press Enter Cursor key and press Up/Down Cursor key to select the destination.
Page 120 SL1000/SL1100 ISSUE 2.0 To store a Caller ID number in a Common Speed Dial bin: (This feature is available for IP Terminal Only.) (SL1000) With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:00 CL:xx CL soft key.
Page 121 12. Press Speaker key to return to idle. To enter a Forced Account Code before dialing the outside number: (This feature is available for IP Terminal Only.) (SL1000) With a telephone in an idle condition the display shows: 1-01 FRI 09:00AM...
Page 122 SL1000/SL1100 ISSUE 2.0 Press the STA softkey. The display shows: Store to Personal ABB ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold key, the next available One-Touch key will be used. The display shows:...
Page 123 ISSUE 2.0 SL1000/SL1100 With PRG 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 852: With PRG 15-02-08 set to 1 (One-Touch) and a call in park, press Flash key then the PARK key (PRG 15-07 or SC 852: 04).
Page 124: Caller Id - Flexible Ringing
Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1000/ SL1100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01.
Page 125: Table 1-8 Caller Id Matching Rule
PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1000/SL1100 compares the Caller ID and programmed Speed Dial and allows/denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
Page 126 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Central Office Calls, Answering Direct Inward Dialing (DID) Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 11-10-32 Service Code Setup (for System Administrator) - Set Pri-...
Page 127 ISSUE 2.0 SL1000/SL1100 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...
Page 128 SL1000/SL1100 ISSUE 2.0 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the incoming Ring the extension Disconnect the call Follow PRG 22-02-01 ring group number...
Page 129: Caller Id - Shared Logging
Group Name: Group01 Soft Keys (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Group Name is displayed when PRG 16-02-67 is set 1-8 and set group name at PRG 20-49-01.
Page 130: Table 1-9 Example Of Setting Prg 15-02-67
SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals, Analog telephone Required Component(s) 408M-A1, 408E-A1 (SL1000) 4COIDB-B1 (SL1100) 2BRIDB-C1, 1PRIU-C1 Related Features Caller ID Guide to Feature Programming Program Number Program Name Default 15-02-67 Caller ID shared groups 20-49-01 Group Name...
Page 131 Call Store Del More Call Store Del More (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) The display of Caller ID Group 8 is as follows. 12-16 8:04 Group8 Unanswer...
Page 132: Central Office Calls, Answering
The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 126 (SL1000) 96 (SL1100) trunks are available. For additional information on making trunks ring, refer Ring Groups on page 1-590.
Page 133 Default Settings Enabled System Availability Terminals All Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 (SL1000) COIDB-B1 (SL1100), 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup...
Page 134 Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 ac- cess (No access). (SL1000) Access Map 1 = Trunk Ports 1~96 assigned with option 7 access (in- coming and outgoing access and access when trunk is on Hold).
Page 135 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 15-13-02 Loop Keys - Incoming Option 0: Programming Function Key No. = 01-24 20-02-09 System Options for Multiline Telephones - Dis- connect Supervision 20-02-15 System Options for Multiline Telephones - Call-...
Page 136 SL1000/SL1100 ISSUE 2.0 Dial #0. If you hear error tone, your extension Class of Service prevents Universal Answer. To listen to the incoming trunk ring choices: Press Speaker key. Dial 811 + 2. Select the ringing (1~7) you want to check.
Page 137: Central Office Calls, Placing
• Dial an Alternate Trunk Route Access Code (which you must define) • Press or Use a Speed Dial bin There are 126 (SL1000) 96 (SL1100) available trunks. Trunk Port Disable The system provides a service code (default: 745) which can be used by an extension user to block a trunk for outgoing calls.
Page 138 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 (SL1000) COIDB-B1 (SL1100), 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Alphanumeric Display Automatic Route Selection (ARS/F-Route) Code Restriction/Toll Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing...
Page 139 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 (SL1000) Trunk port Number: 001 ~ 096 (SL1100) Trunk Name: 001 ~ 126 (SL1000) Trunk Name: 001 ~ 096 (SL1100) 14-01-02 Basic Trunk Data Setup - Transmit Level 32 (0dB)
Page 140 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 15-06-01 Trunk Access Map for Extensions 15-07-01 Programmable Function Keys Refer to Programming Manual. 15-13-01 Loop Keys - Outgoing Option 0: Programming Function Key No. = 01-32 15-13-02 Loop Keys - Incoming Option 0: Programming Function Key No.
Page 141 To busy out a trunk from outbound usage: Press Speaker key + dial 745 + Trunk Number (001~126 (SL1000) 001~096 (SL1100)) + 1. The user which busied out the trunk still has access to it. All other users are blocked from seizing it to place an outgoing call.
Page 142: Class Of Service
SL1000/SL1100 ISSUE 2.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 143 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Night Service Guide to Feature Programming Program Program Name Default Note Number 11-11-24 Service Code Setup (for Setup/Entry Op- eration) - Change Station Class of Serv- 11-19-01 Remote Conference Pilot Number Setup -...
Page 144 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-07-20 Class of Service Options (Administrator COS 01~15 = 1 Level) - SMDR Printout Accumulated Ac- count Code Data 20-07-24 Class of Service Options (Administrator COS 01~15 = 1 Level) - Set/Cancel Private Call Refuse...
Page 145 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-08-21 Class of Service Options (Outgoing Call COS 01~15 = 0 Service) - Automatic Trunk Seizing by Pressing Speaker Key 20-08-22 Class of Service Options (Outgoing Call COS 01~15 = 0...
Page 146 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-11-06 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Unscreened Transfer (Ring In- ward Transfer) 20-11-07 Class of Service Options (Hold/Transfer COS 01~15 = 0 Service) - Transfer Without Holding...
Page 147 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-12-03 Class of Service Options (Charging Cost COS 01~15 = 0 Service) - Cost Display (TTU) 20-13-01 Class of Service Options (Supplementary COS 01~15 = 1 Service) - Long Conversation Alarm...
Page 148 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-22 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Busy Status Display (Called Party Status) 20-13-23 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Display the Reason for Trans-...
Page 149 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-13-50 Class of Service Options (Supplementary COS 01~15 = 1 Service) - AIC Agent display which call is from 20-13-51 Class of Service Options (Supplementary COS 01~15 = 1 Service) - Number and Name appear in...
Page 150 SL1000/SL1100 ISSUE 2.0 Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press Hold key. You see: MODE3: nn Press Hold key to leave the current value unchanged. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press Hold key.
Page 151: Clock/Calendar Display/Time And Date
ISSUE 2.0 SL1000/SL1100 Clock/Calendar Display/Time and Date Description The system uses Clock/Calender Display/Time and Data for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Night Service (Automatic) • Programmable Trunk Parameters •...
Page 152 SL1000/SL1100 ISSUE 2.0 Related Features Class of Service Night Service Single Line Terminals InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Num- Program Name Default 10-01-01 Time and Date - Year not assigned 10-01-02 Time and Date - Month...
Page 153 ISSUE 2.0 SL1000/SL1100 Press Speaker key to hang up. Features and Specifications Manual 1-143...
Page 154: Code Restriction/Toll Restriction
The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 128 (SL1000) 120 (SL1100) extensions. Conditions •...
Page 155 ISSUE 2.0 SL1000/SL1100 • International Call Restriction International Call Restriction lets you limit the international calls an extension user may dial. You can build a restrict table to prevent only certain calls, or you can build a permit table to allow only certain calls.
Page 156 SL1000/SL1100 ISSUE 2.0 Related Features Central Office Calls, Placing Code Restriction Override/Toll Restriction Override Code Restriction, Dial Block/Toll Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility/Behind PBX Multiple Trunk Types Guide to Feature Programming Program Num- Program Name...
Page 157 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 21-06-01 Toll Restriction Table Data Setup - International Call Re- Tables 1~10 = No Setting striction Table 21-06-02 Toll Restriction Table Data Setup - International Call Per- Tables 1~20 = No Setting...
Page 158: Code Restriction Override/Toll Restriction Override
SL1000/SL1100 ISSUE 2.0 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 159 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override 11-11-36 Service Code Setup (for Setup/Entry Operation) - Toll Re- striction Override 20-08-06 Class of Service Options (Outgoing Call Service) - Toll Re-...
Page 160: Figure 1-3 Walking Code Restriction
SL1000/SL1100 ISSUE 2.0 Start Should the Walking Toll In PRG 11-11-36, change Restriction service code the service code to be changed from the the desired entry. default setting of 763? In PRG 21-14-01, assign a table with the 6-digirt user ID dialed to override the Toll Restriction.
Page 161: Figure 1-4 Temporary Code Restriction Override
ISSUE 2.0 SL1000/SL1100 Start Should a user be able In PRG 20-08-06, In PRG 20-08-06, to temporarily override enter 0. enter 1. Toll Restriction programming? In PRG 20-06-01, assign Class of Service to extensions. Should the Temporary In PRG 11-11-34,...
Page 162 SL1000/SL1100 ISSUE 2.0 Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.
Page 163: Code Restriction, Dial Block/Toll Restriction, Dial Block
ISSUE 2.0 SL1000/SL1100 Code Restriction, Dial Block/Toll Restriction, Dial Block Description Code Restriction, Dial Block/Toll Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk.
Page 164 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-10-17 Service Code Setup (for System Administration) - Dial Block by Supervisor 11-11-33 Service Code Setup (for Setup/Entry Operation) - Dial Block 20-06-01 Class of Service for Extensions...
Page 165 ISSUE 2.0 SL1000/SL1100 Dial 701 (default). Dial the 4-digit Supervisor Dial Block code (as set in programming). Dial the extension number to blocked. Dial 1. Confirmation tone is heard. Press Speaker key or replace the handset to hang up. To release Dial Block from another extension: At the Multiline Terminal, press Speaker key.
Page 166: Conference
• When set for Conference, with an active call, the user presses DND/CONF key, Conf softkey (at IP Terminal) or Conf key (PRG 15-07 or SC 851 : 7) (SL1000) Conf softkey or Conf key (PRG 15-07 or SC 851 : 7) (SL1100), places a second call, then presses Conf twice. All the calls are then connected.
Page 167 ISSUE 2.0 SL1000/SL1100 • Conferencing when talking on a Virtual Extension: - While talking on a Virtual Extension, if the station has an internal call on Hold, a conference call cannot be established. - While talking on a Virtual Extension, if the station receives an intercom call (call to its actual station number), a conference call cannot be established.
Page 168 With only Intercom calls in the Conference: Press DND/CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100) twice to re-establish the Conference. If the voice mail answers, there is no way to drop that extension out. You must drop the Conference call.
Page 169 Dial Split service code (894). Repeat this procedure to alternate between the remaining parties in the Conference. Press the DND/ CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100) twice to set up the Conference again.
Page 170 SL1000/SL1100 ISSUE 2.0 Single Line Terminal Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To Barge-In to Conference Call: Pick up the handset or press Speaker key and dial the service code (default = 810).
Page 171: Conference, Remote
ISSUE 2.0 SL1000/SL1100 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference.
Page 172 SL1000/SL1100 ISSUE 2.0 Transfer Calls cannot be transferred to the Remote Conference session. Guide to Feature Programming Program Num- Program Name Default 11-19-01 Remote Conference Pilot Number Setup - Maximum Channels Refer to Programming Manual. 14-01-02 Basic Trunk Data Setup - Transmit Level...
Page 173: Conference, Voice Call/Privacy Release
ISSUE 2.0 SL1000/SL1100 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 174 SL1000/SL1100 ISSUE 2.0 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Default Note Number 10-07-01 Conversation Record Circuits 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle Option 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 175: Continued Dialing
ISSUE 2.0 SL1000/SL1100 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 176 SL1000/SL1100 ISSUE 2.0 Related Features Pulse to Tone Conversion Guide to Feature Programming Program Num- Program Name Default 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 177: Cordless Dect Telephone (Sl1100)
ISSUE 2.0 SL1000/SL1100 Cordless DECT Telephone (SL1100) Description The Cordless DECT Telephone may be used with the SL1100. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline telephone. Refer to the DTL-8R-1 Cordless DECT Manual for more information.
Page 178 SL1000/SL1100 ISSUE 2.0 • When multiple cordless telephones are used in your office, they must operate on different channels and be at least 20 feet apart (including the base unit and the telephones). • Cordless DECT telephones do not ring when receiving a door box call. Notification is shown in the display.
Page 179 Press the TALK key to exit. • Function keys F1 ~ F8 can be programmed as Line Keys 1 ~ 16, Redial (LNR / SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline telephone.
Page 180 SL1000/SL1100 ISSUE 2.0 Press MUTE key to save option. Press the TALK key to exit program mode. Switching Between the Desktop Multiline Telephone and the Cordless DECT Telephone Using the Base Unit: • To change to the cordless phone, press and hold Function Key 7 for several seconds. When the cordless phone is selected there is no message on the LCD.
Page 181: Data Line Security
Class of Service Options (Incoming Call Service) - Signal/ COS 01~15 = 1 Voice Call 20-09-06 Class of Service Options (Incoming Call Service) - Incom- COS 01~15 = 1 (SL1000) ing Time Display COS 01~15 = 0 (SL1100) 20-09-07 Class of Service Options (Incoming Call Service) - Call...
Page 182 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 20-13-05 Class of Service Options (Supplementary Service) - Inter- COS 01~15 = 1 com Off-Hook Signaling 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 0 matic Off-Hook Signaling (Automatic Override)
Page 183: Delayed Ringing
ISSUE 2.0 SL1000/SL1100 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys. Conditions • An extension user can answer an outside call just by lifting the handset (depending on programming).
Page 184 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
Page 185 ISSUE 2.0 SL1000/SL1100 Dial the mode number in which the key will ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Hold key for a second time for Delayed Ring, or skip to step 10.
Page 186: Department Calling
SL1000/SL1100 ISSUE 2.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Department Group (32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 187 ISSUE 2.0 SL1000/SL1100 dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally have a function key programmed to login/logout. Enhanced Hunting (Set at PRG 16-01-10) Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group.
Page 188: Figure 1-5 Department Calling Priority Call Routing
SL1000/SL1100 ISSUE 2.0 • When a Department Group is assigned as the VM Department Group in PRG 45-01-01 it will only work as priority mode no matter what PRG 16-01-02 is set to for that Department Group. • PRG 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Department Group.
Page 189: Figure 1-6 Department Calling Circular Routing
ISSUE 2.0 SL1000/SL1100 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-6 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging Features and Specifications Manual 1-179...
Page 190 SL1000/SL1100 ISSUE 2.0 Related Features Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 11-07-01 Department Group Pilot Numbers - Dial not assigned 11-11-25 Service Code Setup (for Setup/Entry Operation) - Automatic...
Page 191 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-13-06 Class of Service Options (Supplementary Service) - Automatic COS 01~15 = 0 Off-Hook Signaling (Automatic Override) 20-13-14 Class of Service Options (Supplementary Service) - Department COS 01~15 = 1 Calling (PLT No Called Extension)
Page 192 SL1000/SL1100 ISSUE 2.0 Dial 01 ~ 08 (Refer to PRG 24-05). Dial the destination the calls route to. Press Hold key. 1-182 Department Calling...
Page 193: Department Step Calling
ISSUE 2.0 SL1000/SL1100 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 194 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-12 Class of Service Options (Outgoing Call Service) - Depart- COS 01~15 = 1 ment Group Step Calling Operation To make a Step Call: Place a call to a busy Department Group member.
Page 195: Dhcp Client
ISSUE 2.0 SL1000/SL1100 DHCP Client (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Description WARNING: Before turning ON the DHCP Client please make sure that SUBNET ADDRESS between CPU, VOIP, and DHCP Server is different or IP Phone may not work properly.
Page 196 SL1000/SL1100 ISSUE 2.0 IP4WW-VOIPDB-C1 Related Features None Guide to Feature Programming Program Number Program Name Assigned Data 10-63-01 DHCP Client Mode 0 = Disabled 1 = Enabled Default = 0 10-12-01 IP Address-CPU 192.168.0.10 10-12-02 Subnet Mask-CPU 255.255.255.0 10-12-03 Default Gateway 0.0.0.0...
Page 197: Dial Pad Confirmation Tone
ISSUE 2.0 SL1000/SL1100 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 198 SL1000/SL1100 ISSUE 2.0 Dial 824. 1-188 Dial Pad Confirmation Tone...
Page 199: Dial Tone Detection
ISSUE 2.0 SL1000/SL1100 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #0 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 200: Table 1-10 Dial Tone Detection Program Interaction
SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common) (SL1000) Resource 01 - 96 = 0 (Common) (SL1100) 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Manual-...
Page 201: Dialing Number Preview
ISSUE 2.0 SL1000/SL1100 Dialing Number Preview Description Dialing Number Preview lets a display Multiline Terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions • An extension user cannot edit the displayed number.
Page 202 SL1000/SL1100 ISSUE 2.0 Operation To use Dial Number Preview to place a call (Multiline Terminal only) (When set PRG 15-02-60:0) Do not lift the handset or press Speaker key. To preview any number, press key and dial the number you wish to call.
Page 203: Digital Trunk Clocking
• If there is one 1PRIU-C1 and the one being used for the source goes down, the SL1000/SL1100 CPU looks to see if there are any BRIs installed in the system. If there are no BRIs, the SL1000/ SL1100 CPU becomes the new synchronization source. The reason for this is when a 1PRIU-C1 is installed in the system.
Page 204 Exp. KSU Figure 1-8 Digital Trunk Clocking Example 2 In this example, the PRI in slot06 (SL1000) slot05 (SL1100) was the first to synchronize with the carrier and became the PLO synchronization source. The PRI in slot06 (SL1000) slot05 (SL1100) then went down and the system began looking forward in slot numbers to find the next PLO source.
Page 205: Figure 1-10 Digital Trunk Clocking Example 4
ISSUE 2.0 SL1000/SL1100 Main KSU Exp. KSU T1/E1 T1/E1 Figure 1-10 Digital Trunk Clocking Example 4 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source.
Page 206 SL1000/SL1100 ISSUE 2.0 Main KSU Figure 1-14 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to ISDN Compatibility on page 1-431. Operation Refer to the related features for details. 1-196 Digital Trunk Clocking...
Page 207: Direct Inward Dialing (Did)
For example, a translation table could convert digits 501~756 to extension numbers 301~556. The SL1000/SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table.
Page 208 SL1000/SL1100 ISSUE 2.0 additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator.” If the caller inadvertently dials an extension that does not exist, they could hear, “The extension you dialed is unavailable.
Page 209 ISSUE 2.0 SL1000/SL1100 This feature is not available for the normal incoming call on ISDN trunks. DID Intercept Destination for Each DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call.
Page 210: Table 1-11 Example 2 (Manual Change)
SL1000/SL1100 ISSUE 2.0 Example 1 (Automatic Change) 00:00 09:00 12:00 13:00 00:00 18:00 Time Pattern PRG 22-17 PRG 22-11-01 101 incoming 102 incoming 101 incoming 100 incoming 100 incoming PRG 22-11-02 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial...
Page 211 ISSUE 2.0 SL1000/SL1100 DID Call by Day of Week Schedule (Version 2.0 or higher) DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (PRG 22-17-01, PRG 22-17-05) that can be routed based on Day of Week Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and Day of Week Pattern can reference one of the 800 different Dial-In Conversion table entries in PRG 22-11-01.
Page 212: Table 1-12 Monday -Friday
SL1000/SL1100 ISSUE 2.0 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial Transfer Dial Table 1-12 Monday -Friday PRG 22-17 Table No. Received Dial Time Pattern 02: Start Time 03: End Time 04: PRG 05: Day 22-11 00:00 08:00 4 (Ext.300)
Page 213 ISSUE 2.0 SL1000/SL1100 • When defining trunks as DID or DID Mode in PRG 22-02-01, DID translation (PRG 22-11 or PRG 22-17) must be used, even if the incoming digits match the extension number. • When using DID Call by Time Schedule and breaking out the Time Patterns, set the start time to 00:00 and end time to 00:00 for this feature to operate correctly.
Page 214 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 22-09-01 DID Basic Data Setup - Expected Number of Digits 22-09-02 DID Basic Data Setup - Received Vacant Number Operation 22-10-01 DID Translation Table Setup 1st: 1 Start - 1, End - 200...
Page 215 ISSUE 2.0 SL1000/SL1100 Conversion Table Received Number Terget Number No Setting No Setting No Setting No Setting Direct Call by Time Schedule Program Program Name Default Note Number 11-10-35 Service Code Setup (for Administrator) - Dial- not assigned In Mode Switching...
Page 216: Table 1-16 Led Flash Patterns
SL1000/SL1100 ISSUE 2.0 Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (PRG 15-07-01, 88, or SC 851 Key Code 88). Dial 1 ~ 500 (V2.0 or higher) 100 (V1.5 or lower) (table number).
Page 217: Direct Inward Line (Dil)
International Sales Information. When outside callers dial the DIL telephone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions. There are 126 (SL1000) 096 (SL1100) available trunks, 32 Department Groups, 128 (SL1000) 76 (SL1100) extensions and 50 virtual extensions.
Page 218 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...
Page 219 ISSUE 2.0 SL1000/SL1100 Operation To answer a call on your Direct Inward Line: Lift the handset. Press the flashing line key for DIL on the Multiline Terminal. • Pressing the flashing line key puts the first call on hold and answers the second incoming call.
Page 220: Direct Inward System Access (Disa)
DISA trunk at night. You can also set the routing for DISA trunks when the caller dials a busy or unanswered extension, dials incorrectly or forgets to dial. DISA allows 15 users, 15 DISA Classes of Service and 126 (SL1000) 096 (SL1100) trunks. DISA Class of Service DISA Class of Service provides features and dialing restrictions for DISA callers.
Page 221 ISSUE 2.0 SL1000/SL1100 • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code #0 followed by the trunk number (e.g., 001). This allows the DISA caller to place an outgoing call over the selected trunk.
Page 222 SL1000/SL1100 ISSUE 2.0 An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After 10 minutes (Tandem Trunking = PRG 24-02-07 or DISA = PRG 25-07-07), a warning tone is heard and the user dials # (PRG 20-28-01) to extend the conversation.
Page 223 ISSUE 2.0 SL1000/SL1100 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name...
Page 224 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge-In COS 01~15 = 0 21-15-01 Individual Trunk Group Routing for Extensions 0 (No setting) 22-01-11 System Options for Incoming Calls - VRS Waiting Message...
Page 225 Dial 804 + a trunk group number (1~25) for an outside call. - OR - Dial #0 + a trunk number (001~126 (SL1000) 001~096 (SL1100)) for an outside call. - OR - Dial #2 + System Speed Dialing bin number.
Page 226 SL1000/SL1100 ISSUE 2.0 Dial the Call Forward service code (as defined in PRG 11-11-01 through PRG 11-11-05). Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number to which the calls will be forwarded.
Page 227: Direct Station Selection (Dss) Console
ISSUE 2.0 SL1000/SL1100 Direct Station Selection (DSS) Console Description The DSS Console gives a Multiline Terminal user a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features. This saves time for users that do a lot of call processing (e.g., attendants, operators, or dispatchers).
Page 228 SL1000/SL1100 ISSUE 2.0 • A DSS Console can have line keys for placing and answering calls. • The DSS Console provides one-touch calling and a Busy Lamp Field for Door Boxes. Refer to Door Box on page 1-234 when programming Door Boxes.
Page 229 Default Note Number 10-03-01 ETU Setup (HBI PKG Setup) - Terminal Type Refer to Programming Manual. (B1) (SL1000) ETU Setup (084M-B1, 080E-B1, 008E-B1, 000E-B1 Setup) - Terminal Type (B1) (SL1100) 15-02-08 Multiline Telephone Basic Data Setup - Auto- matic Handsfree...
Page 230 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 30-05-14 DSS Console Lamp Table - Hotel Status Code 3 (RW) 6 (Hotel DSS) 30-05-15 DSS Console Lamp Table - Hotel Status Code 6 (IW) 7 (Hotel DSS) 30-05-16 DSS Console Lamp Table - Hotel Status Code...
Page 231 ISSUE 2.0 SL1000/SL1100 Transferring a call using your DSS Console (Needs to set at 30-03): Place or answer the call. Press Transfer key to transfer the call. Press the DSS key for the extension to receive the transfer. (Optional) Announce the call.
Page 232 SL1000/SL1100 ISSUE 2.0 Press the DSS Console key for function. For example, you can forward your calls by pressing the DSS key + dial 1 + destination. Your the DSS key must have been previously programmed for Call Forward. 1-222...
Page 233: Directed Call Pickup
ISSUE 2.0 SL1000/SL1100 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
Page 234 SL1000/SL1100 ISSUE 2.0 Virtual Extensions InMail Guide to Feature Programming Program Num- Program Name Default 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group...
Page 235: Directory Dialing
ISSUE 2.0 SL1000/SL1100 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: • SPD-Speed Dials •...
Page 236 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 20-13-51 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Number and Name Appear in the Directory 21-01-02 System Options for Outgoing Calls - Intercom Inter-...
Page 237: Distinctive Ringing, Tones And Flash Patterns
You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1000/SL1100 Programming Manual for more details.
Page 238 SL1000/SL1100 ISSUE 2.0 • PRG 15-08 is only effective for Virtual Extensions appearing on a station when the station is set for patterns 1~3 in PRG 15-02-02. When PRG 15-02-02 for the station is set to patterns 4~8, PRG 15-08 for Virtual Extensions is not used.
Page 239 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-15-01 Ring Cycle Setup - Normal Incoming Call on Trunk 20-15-02 Ring Cycle Setup - PBX, CES Incom- ing Call 20-15-03 Ring Cycle Setup - Incoming Internal Call 20-15-04 Ring Cycle Setup - DID/DISA/VRS...
Page 240 SL1000/SL1100 ISSUE 2.0 Tone 14 Unit Basic Tone Duration Gain Level 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone Table 1-21 Basic Tone Table - Tone 39 Tone 39 Unit Basic Tone...
Page 241: Do Not Disturb (Dnd)
ISSUE 2.0 SL1000/SL1100 Do Not Disturb (DND) Description Do Not Disturb (DND) blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 242 SL1000/SL1100 ISSUE 2.0 • When DND and any Call Forwarding is set, the call forwards immediately. Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering...
Page 243 Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Using Softkeys (When set PRG 15-02-60: 0) (V1.2) (This feature is available for IP Terminal Only.) (SL1000) Do not lift handset. Press the Program softkey.
Page 244: Door Box
Output Impedance 600 Ohms The system can have up to 8 (SL1000) 6 (SL1100) Door Boxes. Six chime tones are available. Conditions • Digital Terminals can not show the Door Box ID Name. It will only show as "Door -X" Even you change the name in PRG 32-04-01.
Page 245 Door Box 2 = 2 Door Box 3 = 3 Door Box 4 = 4 Door Box 5 = 5 Door Box 6 = 6 Door Box 7 = 1 (SL1000) Door Box 8 = 1 (SL1000) Features and Specifications Manual 1-235...
Page 246 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 32-03-02 Door Box Basic Setup - CODEC Transmit Gain Setup 32 (0 dB) 32-03-03 Door Box Basic Setup - CODEC Receive Gain Setup 32 (0 dB) 32-04-01 Doorphone Name Setup Doorphone Name = DOOR-1 ~ 8...
Page 247 (1~8) to answer the Door Box call. To retrieve the original call, hang up with the door box and press the DND/CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100). Single Line Terminal If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call.
Page 248: Ecology
• Power cutting “on” or “off” can be set per individual slot (package) basis, however slot 1 (408M-A1 (SL1000) 084M-B1 (SL1100) of Main KSU) cannot be set, this keeps the extension powered on in a system for emergency call, etc.
Page 249 ISSUE 2.0 SL1000/SL1100 • If the terminal has Call Forward Both set and then enters power cutting mode, any calls directed to the terminal will not follow the call forward settings. • Caller ID history is not updated for a phone which is in power cutting mode from the ecology feature.
Page 250 • Any key operation or incoming call at the terminal ends the power saving mode and all LEDs return to normal brightness. Default Settings None System Availability Terminals All Multiline Terminals and Single Line Terminals (SL1000) All Multiline Terminals (SL1100) Required Component(s) 408M-A1 (Expansion KSU), 408E-A1, 008E-A1 (SL1000) 084M-B1 (Expansion KSU), 080E-B1 (SL1100) Related Features...
Page 251: Figure 1-17 Automatic Night Service
ISSUE 2.0 SL1000/SL1100 Operation Ecology Mode (Power Cutting for terminal) To cut the power for package 2 during night time (19:00-6:00): < Program > PRG 20-42-01: PKG 2 Night Mode Service Group No. 1 PRG 20-42-01: PKG 3 Night Mode Service Group No. 1...
Page 252: Figure 1-18 Weekly Night Service
SL1000/SL1100 ISSUE 2.0 PRG 12-02: Automatic Night Service Patterns Night Group Time pattern Set Time No. Start Night Mode Mode 0100 0100 0100 0100 PRG 12-03: Weekly Night Service Switching Night Group Mode 1; • Sunday Time pattern 2 • Monday Time pattern 1 •...
Page 253 ISSUE 2.0 SL1000/SL1100 Idle state at TEL200. One minute later, LED area highlighted in red becomes dark at TEL200. Features and Specifications Manual 1-243...
Page 254: Flash
SL1000/SL1100 ISSUE 2.0 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 255 ISSUE 2.0 SL1000/SL1100 Operation To flash the trunk you are on: From a Multiline Terminal Press Flash key. From a Single Line Terminal Hookflash. Dial #3. Features and Specifications Manual 1-245...
Page 256: Flexible Ring
861 + Trunk number xxx + Night Mode 1 ~ 8 Soft Key (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Intercom ring tone can be set by Menu Soft Key + Dial 41. Line keys ring tone can be set by Menu Soft Key + Dial 42.
Page 257 Dial Trunk number, 001 ~ 126 (SL1000) 01 ~ 96 (SL1100) . Dial Night Mode number, 1 ~ 8. Dial incoming ring tone number, 0 ~ 7 (SL1000) 0 ~ 8 (SL1100). Then set ring tone is heard. Press SPK.
Page 258 SL1000/SL1100 ISSUE 2.0 To set ring tone of each line by Softkey: Press the Menu softkey. Dial 43 for Each line key and each night mode setting. Press the Select softkey. Then line number 01 is indicated. Dial preferred line number if necessary.
Page 259: Flexible System Numbering
Dial Extension Analyze Tables. These tables are used when PRG 11-01-01 is set to option 9 = Dial Extension Analyze. (Up to 4 (SL1000) 8 (SL1100) digits can be assigned and the valid entries are: 0, 1 ~ 9, #,...
Page 260 SL1000/SL1100 ISSUE 2.0 • Since making changes in PRG 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs: PRG 11-01 Type 2...
Page 261 Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-02-01 Extension Numbering Station Port No. 1 ~ 128 (SL1000) 120 (SL1100) = Extension Num- ber : 200 ~ 327 (SL1000) 200 ~ 319 (SL1100) 11-04-01 Virtual Extension Numbering...
Page 262 11-10-44 Cutting the telephone power Sets the Service Code for power cutting. (for Administra- tor) PRG 11-10-44 Input dial is Max 4 (SL1000) 8 (SL1100) digits. 11-10-45 Room Monitor Permit Sets Service Code (SC) for Room monitor on/off to ter- minal.
Page 263 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-11-07 Service Code Setup (for Setup/Entry Operation) - Call Forwarding - Follow Me 11-11-08 Service Code Setup (for Setup/Entry Operation) - Do Not Disturb 11-11-09 Service Code Setup (for Setup/Entry Operation) - An-...
Page 264 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-11-33 Service Code Setup (for Setup/Entry Operation) - Di- al Block 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override 11-11-35 Service Code Setup (for Setup/Entry Operation) - Pi-...
Page 265 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-11-70 Backlight Brightness 11-11-71 Auto Backlight 11-11-72 Headset V.Announce 11-12-01 Service Code Setup (for Service Access) - Bypass Call 11-12-02 Service Code Setup (for Service Access) - Confer- ence 11-12-03 Service Code Setup (for Service Access) - Override...
Page 266 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-27 Service Code Setup (for Service Access) - Call Pick- 11-12-28 Service Code Setup (for Service Access) - Call Pick- up for Another Group 11-12-29 Service Code Setup (for Service Access) - Direct Ex-...
Page 267 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-12-59 Service Code Setup (for Service Access) - Trunk Drop Operation for SLT 11-12-60 Directory Dialing (SL1000) 11-12-62 Security Sensor Reset 11-12-63 Watch Mode Start 11-12-64 Security Sensor Mode Start 11-14-01...
Page 268 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-16-03 Single Digit Service Code Setup - Switching of Voice/Signal Call 11-16-04 Single Digit Service Code Setup - Intercom Off-Hook Signaling 11-16-05 Single Digit Service Code Setup - Camp-On 11-16-06 Single Digit Service Code Setup - DND/Call Forward...
Page 269: Flexible Timeouts
ISSUE 2.0 SL1000/SL1100 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
Page 270 SL1000/SL1100 ISSUE 2.0 Timer Timer Class Title Comment Class 0 1~15 24-01-04 20-31-13 Exclusive Hold Recall Callback Time An Exclusive Hold Recall rings an extension for this time. If not picked up, the call goes back on Non ex- clusive Hold. Station Timer Class is referred by held call.
Page 271 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features None Guide to Feature Programming Program Number Program Name Default 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time 64800 (seconds) 20-04-03 System Options for Virtual Extensions - Virtual Extension...
Page 272 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 20-31-19 Timer Class Timer Assignment - Long Conversation Warn- 30 (seconds) ing Tone Time (Trunk to Trunk) 20-31-20 Timer Class Timer Assignment - Long Conversation Dis- 15 (seconds) connect (Trunk to Trunk)
Page 273: Forced Trunk Disconnect
ISSUE 2.0 SL1000/SL1100 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 274 Press a line key for trunk. - OR - Dial trunk access code (#0 + trunk number). You hear busy tone. Trunk numbers are 001~126 (SL1000) 001~096 (SL1100). Dial the Service Code (724). You hear confirmation beeps as the system disconnects the trunk.
Page 275: Group Call Pickup
ISSUE 2.0 SL1000/SL1100 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
Page 276 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Number Program Name Defaul 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group 11-12-27...
Page 277 ISSUE 2.0 SL1000/SL1100 At Multiline Terminal only, press the Group Call Pickup key (PRG 15-07 or SC 851: 26 + group). - OR - Dial 868 and the group number (1~32). Features and Specifications Manual 1-267...
Page 278: Group Listen
SL1000/SL1100 ISSUE 2.0 Group Listen Description Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 279 ISSUE 2.0 SL1000/SL1100 Operation To initiate Group Listen: Place or answer call using the handset. Press Speaker key twice (but do not hang up). Speaker key flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone speaker after pressing Speaker key.
Page 280: Handset Mute/Handset Cutoff
At the same time with Microphone On/Off control, Handset Mute/Handset Cutoff is provided to Multiline Terminals connected to the SL1000/SL1100 system. While talking on the Multiline Terminal handset, a station user can press Mute key to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 281 ISSUE 2.0 SL1000/SL1100 Operation While talking on a terminal handset: Press Mute key. Features and Specifications Manual 1-271...
Page 282: Handsfree And Monitor
SL1000/SL1100 ISSUE 2.0 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
Page 283 ISSUE 2.0 SL1000/SL1100 Microphone Cutoff Prime Line Selection Guide to Feature Programming Program Num- Program Name Default 15-02-08 Multiline Telephone Basic Data Setup - Automatic Hands- free 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera- tion 20-02-12 System Options for Multiline Telephones - Forced Inter-...
Page 284: Handsfree Answerback/Forced Intercom Ringing
SL1000/SL1100 ISSUE 2.0 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 285 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-11-16 System Numbering - Force Ringing of Incoming Intercom Calls 11-12-06 Service Code Setup (for Service Access) - Switching of Voice Call and Signal Call 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera-...
Page 286: Headset Operation
This gives you the option to use the handset, headset or the speakerphone for calls. (SL1100) For SL1000 Non-IP Telephone User, headset plug and handset plug uses same plugs. So user needs to disconnect the Headset if you want to use Handset and vise versa. (SL1000) Conditions •...
Page 287 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-02-05 System Options for Multiline Telephones - Headset Busy Mode 20-02-12 System Options for Multiline Telephones - Forced Inter- com Ring (ICM Call Type)
Page 288: Hold
SL1000/SL1100 ISSUE 2.0 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 289 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
Page 290 To place an outside call on System Hold: Press Hold key. To pick up an outside call on System Hold: If you know the specific line number, dial 772 + Line number (001~126 (SL1000) 001~096 (SL1100)). Exclusive Hold To place an outside call on Exclusive Hold: Press the Exclusive Hold key (PRG 15-07-01 or SC 851: 45).
Page 291 ISSUE 2.0 SL1000/SL1100 Single Line Terminal Dial 859. Group Hold To place a call on Hold so anyone in your Department Group can pick it up: Press Hold key. Dial 832. Press Speaker key to hang up. Single Line Terminal Hookflash.
Page 292: Hotel/Motel
SL1000/SL1100 ISSUE 2.0 Hotel/Motel Description Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Page 293 • Each Guest Room user can have individual mailbox languages at PRG 40-07-01. • Guest Room users has ability to choose the language indication by using Soft Key on the IP Multiline Terminal. (SL1000) • Guest Room users has ability to choose the language indication by Soft Key. (SL1100)
Page 294 SL1000/SL1100 ISSUE 2.0 Hotel/Motel Feature Quick Reference Chart Check which room telephones have Messages Without lifting the handset, press MESSAGE (PAGE). Waiting: Check which room telephones have Wake Up Without lifting the handset, press WAKE UP (GROUP). Calls set: View the Check Out Status of a room: Without lifting the handset, press STATUS (DOOR).
Page 295 ISSUE 2.0 SL1000/SL1100 Hotel/Motel Feature Quick Reference Chart Wake Up Call Set a Wake Up Call for your own room: Lift handset + 731 + Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up.
Page 296 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) DSS Console License (SL-SYS-HOTEL LIC) Related Features Code Restriction/Toll Restriction Department Calling Do Not Disturb (DND) Flexible System Numbering Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment – TCP Port...
Page 297 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-14-15 Service Code Setup (for Hotel) – Room Status Change for Other Exten- sion 11-14-16 Service Code Setup (for Hotel) – Room Status Output 11-14-17 Service Code Setup (for Hotel) – Hotel Room Monitor 15-03-01 Single Line Telephone Basic Data Setup –...
Page 298 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 42-03-08 Class of Service Options (Hotel/ Motel) – Room to Room Call Restric- tion 42-03-09 Class of Service Options (Hotel/ Motel) – DND Setting for Own Exten- sion 42-03-10 Class of Service Options (Hotel/ Motel) – Wake Up Call Setting for Own...
Page 299: Hotel/Motel - Do Not Disturb
ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Do Not Disturb Description Use Do Not Disturb to block your incoming calls so that you can have privacy. Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone.
Page 300 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 42-03-09 Class of Service Options (Hotel/Motel) - DND Setting for Own Exten- sion Setting Up Operation To Enable DND at a room telephone: Lift the handset. Dial 727. You hear confirmation tone after you dial the code.
Page 301 ISSUE 2.0 SL1000/SL1100 Dial 728. You hear confirmation tone. Hang up. To Enable DND at a room telephone: Normally, only the supervisor’s station has this ability. Lift the handset. Dial 729. Dial the number of the extension for which you want to enable DND.
Page 302: Hotel/Motel - Dss Console Monitoring
SL1000/SL1100 ISSUE 2.0 Hotel/Motel - DSS Console Monitoring Description Use DSS Console Monitoring to see who has messages and Wake-Up Calls and even their room's status. The DSS Console provides the supervisor's station with unique one-touch room monitoring abilities. Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS Console to see: •...
Page 303 Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available) SLOW FLASH = Inspect Room (SL1000) Maid Required (SL1100) MEDIUM FLASH = Maid in Room FAST FLASH = Maid Required (SL1000) Inspect Room (SL1100)
Page 304 SL1000/SL1100 ISSUE 2.0 Setting Up Operation To check which room telephones have Messages Waiting: Without lifting the handset, make sure the keys programmed for Room Status Mode and Wake Up Call mode are off. If the DSS key is: The guest has:...
Page 305 Maid Required (SL1100) MEDIUM FLASH (Red) Maid in Room FAST FLASH (Red) Maid Required (SL1000) Inspect (SL1100) To view the Status of rooms 1~54 or 61~114: (SL1100) Without lifting the handset, press the PAGE SWITCHING key (Function Code 95). If the DSS key is:...
Page 306: Hotel/Motel - Message Waiting
SL1000/SL1100 ISSUE 2.0 Hotel/Motel - Message Waiting Description Use Message Waiting so that while a guest is out they can leave a message waiting so they can automatically call you when they return. If you call a guest and they are away from their room, leave them a Message Waiting for a return call.
Page 307 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 15-03-10 Single Line Telephone Basic Data Setup - Caller ID Name 15-03-11 Single Line Telephone Basic Data Setup - Caller ID Type 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 308 SL1000/SL1100 ISSUE 2.0 Dial 0. You hear confirmation tones. The Message Waiting lamp on the telephone you called flashes. Hang up. If you want to cancel the message you just left, lift the handset and dial 873. If you know the number of the extension at which you left the message, dial 871 and that extension number instead.
Page 309: Hotel/Motel - Pms Integration
(This feature is for V2.0 or higher) Description Hotel/Motel As an enhancement to the Hotel Motel feature the SL1000/SL1100 can support third party Property Management System (PMS) applications. This requires the use of either middleware, which serves as a gateway/translation interface between the PMS application and the SL1000/SL1100, or via direct integration to the SL1000/SL1100’s own...
Page 310 SL1000/SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 10-12-02 CPU Network Setup - Determine the Subnet Mask of the 128.0.0.0 Subnet Mask CPU Ethernet port 240.0.0.0 254.0.0.0 255.192.0.0 255.248.0.0 255.255.0.0 255.255.224.0 255.255.252.0 255.255.255.128 255.255.255.240 255.255.255.254 192.0.0.0 248.0.0.0 255.0.0.0 255.224.0.0...
Page 311 PMS Code restriction class at hotel extension. 20-17-01 Operator's Extension - Determines an operator extension Up to four digits (SL1000) Operator's Extension number when any extension user di- Up to eight digits (SL1100) number als "0" or "9", the assigned operator (default = 200) extensions shall ring.
Page 312 SL1000/SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 42-02-01 Hotel/motel Telephone Determines if an extension is defined 0 = Normal 1 = Hotel. Setup - Hotel Mode as a hotel extension (default = Normal) 42-02-02 Hotel/motel Telephone Determines the toll restriction class...
Page 313: Hotel/Motel - Room Status
This option is Maid in Room on the Room Status Printout. Conditions None (SL1000) The follow features were added in version 2.00 or higher SL1100 software: (SL1100) • View current room status in PRG 42-02-03 via WebPro and PhonePro.
Page 314 SL1000/SL1100 ISSUE 2.0 Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 42-01-06 System Options for Hotel Service - Flexible Room Status...
Page 315 ISSUE 2.0 SL1000/SL1100 Setting Up Operation Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. Lift the handset. Dial 738. Dial the extension number of the room you want to check in.
Page 316 Hang up. In the STATUS mode, the DSS Console shows the room status: Slow Flash for Inspect Room; Fast Flash for Maid Required. (SL1000) In the STATUS mode, the DSS Console shows the room status: Slow Flash for Maid Required; Fast Flash for Inspect Room.
Page 317 Hang up. In the STATUS mode, the DSS Console shows the room status: Slow Flash for Inspect Room; Fast Flash for Maid Required. (SL1000) In the STATUS mode, the DSS Console shows the room status: Slow Flash for Maid Required; Fast Flash for Inspect Room.
Page 318: Hotel/Motel - Room Status Printout
SL1000/SL1100 ISSUE 2.0 Hotel/Motel - Room Status Printout Description Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance.
Page 319 ISSUE 2.0 SL1000/SL1100 • Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.
Page 320 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment - TCP Port External Device 1~10 = 0 External Device 12~14 = 0 20-06-01 Class of Service for Extensions All extension port = Class...
Page 321 ISSUE 2.0 SL1000/SL1100 Setting Up Operation To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. Lift the handset. Dial 742. Features and Specifications Manual 1-311...
Page 322 SL1000/SL1100 ISSUE 2.0 Dial the Room Status Printout option: 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List Hang up.
Page 323: Hotel/Motel - Room-To-Room Call Restriction
ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Room-to-Room Call Restriction Description Use Room–to–Room Call Restriction to help your guests keep their privacy by avoiding nuisance callers. Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You'll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow inter-room calling for families or groups that have separate rooms.
Page 324 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 42-03-08 Class of Service Options (Hotel/ Motel) - Room to Room Call Restric- tion Setting Up Operation To enable Room–to–Room Call Restriction for a guest's telephone: Lift the handset. Dial 735. Dial the guest's telephone number.
Page 325: Hotel/Motel - Single Digit Dialing
ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Single Digit Dialing Description Use Single Digit Dialing to provide guests with one-touch access to services and departments. Single Digit Dialing gives guests one-touch access to important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can lift the handset and press a single key.
Page 326 SL1000/SL1100 ISSUE 2.0 Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 16-02-01 Department Group Assignment for Extensions Refer to Programming Manual. 21-01-02 System Options for Outgoing Calls - Intercom Interdigit Time 10 (seconds) 42-04-01 Hotel Mode One - Digit Service Codes...
Page 327: Hotel/Motel - Toll Restriction (When Checked In)
ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Toll Restriction (When Checked In) Description With Toll Restriction (When Checked In), you can control guest's long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes.
Page 328 SL1000/SL1100 ISSUE 2.0 Conditions None Default Settings Disabled System Availability Terminals Refer to Hotel/Motel. Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel 1-318 Hotel/Motel - Toll Restriction (When Checked In)
Page 329 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Program Name Default Note Number 20-06-01 Class of Service for Extensions All extension port = Class 1 21-04-01 Toll Restriction Class for Extensions 21-05-01 Toll Restriction Class - International Call Restric- tion Table...
Page 330 SL1000/SL1100 ISSUE 2.0 Setting Up Operation To change a room telephone Toll Restriction (When Checked In) level: If a room Toll Restriction is changed using access code 737, that room keeps the new setting until it is either changed using access code 737 or in system programming.
Page 331: Hotel/Motel - Wake Up Call
ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Wake Up Call Description Use Wake Up Call to have your guests set their Wake Up Calls- or you can set Wake Ups for them. A Wake Up Call is like an alarm clock: Set it and it alerts the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages.
Page 332 SL1000/SL1100 ISSUE 2.0 Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 1 20-15-10 Ring Cycle Setup - Alarm for SLT 42-01-01 System Options for Hotel/Motel - Answering Message Mode for...
Page 333 ISSUE 2.0 SL1000/SL1100 Setting Up Operation To set a Wake Up Call for your own room: Lift the handset. Dial 731. Features and Specifications Manual 1-323...
Page 334 SL1000/SL1100 ISSUE 2.0 Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = 1300. You hear confirmation tone. Hang up. To cancel a Wake Up that you have set: Lift the handset. Dial 732.
Page 335: Hot Key-Pad
ISSUE 2.0 SL1000/SL1100 Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker key. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, Speaker key lights and the internal call is made. When the user dials the trunk access code from a telephone with Hot Key-Pad enabled, Speaker key lights, a trunk is seized and the outgoing call is made.
Page 336 SL1000/SL1100 ISSUE 2.0 Intercom Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-20 Class of Service Options (Outgoing Call Service) - Hot COS 01~15 = 0...
Page 337: Hotline
ISSUE 2.0 SL1000/SL1100 Hotline Description Hotline gives a Multiline Terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 338 SL1000/SL1100 ISSUE 2.0 Programmable Function Keys Ringdown Extension, Internal/External Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 15-02-22 Multiline Telephone Basic Data Setup - Multiple In- coming From Intercom and Trunk...
Page 339: Table 1-22 Extension Busy Setup
ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 30-05-20 DSS Console Lamp Table - Hotel Status Code # 5 (IL) (Hotel DSS) 30-05-21 DSS Console Lamp Table - VM Message Indication 3 (RW) Table 1-22 Extension Busy Setup PRG 20-13-06...
Page 340: Howler Tone Service
SL1000/SL1100 ISSUE 2.0 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Page 341: Illuminated Dial Pad
ISSUE 2.0 SL1000/SL1100 Illuminated Dial Pad (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Description Illuminated Dial Pad let the IP4WW-24TIXH-C-TEL (SL1000) IP4WW-[ ]TXH-B-TEL and IP4WW-24TIXH-C-TEL (SL1100) to illuminate their Dial Pad. Dial Pad can be illuminated in two ways.
Page 342 SL1000/SL1100 ISSUE 2.0 Default Settings Enabled (Automatic Illumination is Disabled) System Availability Terminals IP4WW-24TIXH-C-TEL IP4WW-24TXH-B-TEL and IP4WW-12TXH-B-TEL (SL1100) Required Component(s) None Related Features Alphanumeric Display Guide to Feature Programming Program Program Name Default Number 11-11-70 Backlight Brightness 11-11-71 Auto Backlight...
Page 343 ISSUE 2.0 SL1000/SL1100 To Set Automatic Backlight: At Multiline Terminal press Speaker key and dial Service Code (806). Dial 1 to Set the Automatic Backlight. Dial 00 ~ 13 to enter the Threshold. After you dial the Threshold you will hear a "Beep" sound.
Page 344: Inmail
SL1000/SL1100 ISSUE 2.0 InMail Description InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully integrated with KSU programming. This system offers the most voice mail system features customers expect. InMail supports a maximum of 16 ports when suitable licenses and MEMDB are installed.
Page 345 ISSUE 2.0 SL1000/SL1100 • Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy. During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time.
Page 346: Table 1-23 Inmail Part Number And Capacity
The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL1000/SL1100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
Page 347 ISSUE 2.0 SL1000/SL1100 The caller dials the letters for the person’s name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
Page 348 SL1000/SL1100 ISSUE 2.0 • Live Record does not work for monitored calls. • Live Record does not work for conference calls. • Fixed Call Forwarding can be used to transfer a user’s unanswered calls to their voice mail. Call Forwarding does not have to be programmed manually by each user.
Page 349 Guide to Feature Programming Program Number Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01~132 = 0 (Com- mon) (SL1000) Resource 01~96 = 0 (Com- mon) (SL1100) 11-07-01 Department Group Pilot Numbers – Dial not assigned 11-12-08 Service Code Setup (for Service Access) –...
Page 350 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 20-11-05 Class of Service Options (Hold/ Transfer Service) – Call Forward- COS 01~15 = 1 ing with Follow Me 20-11-12 Class of Service Options (Hold/ Transfer Service) – Call Forward- COS 01~15 = 1...
Page 351 SL1000/SL1100 Program Number Program Name Default 45-01-02 Voice Mail Integration Options – Voice Mail Master Name V. M. (SL1000) VOICE MAIL (SL1100) 45-01-04 Voice Mail Integration Options – Park and Page 45-01-05 Voice Mail Integration Options – Message Wait 45-01-06 Voice Mail Integration Options –...
Page 352 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 47-02-09 InMail Station Mailbox Options – Auto Attendant Direct to Voice Mail 47-02-10 InMail Station Mailbox Options – Forced Unscreened Transfer 47-02-11 InMail Station Mailbox Options – Auto Time Stamp 47-02-12 InMail Station Mailbox Options – System Administrator...
Page 353 ISSUE 2.0 SL1000/SL1100 Program Number Program Name Default 47-11-03 InMail Answer Table Options – Default Mailbox Category Answer Table 1 = 3 Answer Table 2 ~ 8 = 0 InMail Answer Table Options – Default Mailbox Number Answer Table 1 = 1...
Page 354 SL1000/SL1100 ISSUE 2.0 Multiline Terminal Press your Voice Mail key (PRG 15-07 or SC 851 : 01 + - OR - Press the Vmsg softkey. (SL1100) Your mailbox number is normally the same as your extension number. You may optionally dial a co- worker’s mailbox - or use this procedure to call your mailbox from a co-worker’s telephone.
Page 355 ISSUE 2.0 SL1000/SL1100 Press Speaker key (or lift the handset at the Single Line Terminal) and choose from the following dial access codes: 848 = Call Forward – Immediate (PRG 15-07 or SC 851: code 10) #1 = Call Forward – Busy (PRG 15-07 or SC 851: code 11) 845 = Call Forward –...
Page 356 SL1000/SL1100 ISSUE 2.0 Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 851 : code 78) You hear a beep and your Record key flashes. The system beeps periodically to remind you that you are recording.
Page 357 ISSUE 2.0 SL1000/SL1100 Do nothing. The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up. - OR - Lift the handset to intercept the call. You connect to the caller. The system records the first part of the message in your mailbox. The line key changes from red to green.
Page 358 SL1000/SL1100 ISSUE 2.0 In this example, Answer Table 1 routes calls as follows: • Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30 AM to 5:00 PM. • Schedule 2 uses Subscriber Mailbox 3 and runs Wednesday from 10:30 AM to 5:00 PM.
Page 359 ISSUE 2.0 SL1000/SL1100 • Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30 AM to 5:00 • Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from 11:00 AM to 1:00 PM. • At all other times, routing is handled by the Default Mailbox specified in PRG 47-11-03 : Default Mailbox Category and PRG 47-11-03 : Default Mailbox Number.
Page 360 SL1000/SL1100 ISSUE 2.0 Type 3 (Date) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule 47-12-02 : Entry01 MB Num = 1 that runs every day from 8:30 AM to 5:00 PM.
Page 361: Inmail-Automatic Access To Vm By Caller Id
ISSUE 2.0 SL1000/SL1100 InMail-Automatic Access to VM by Caller ID Description An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibility for outside callers.
Page 362 SL1000/SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line • H.323 Line Required Component(s) • PZ-VM21 with CPU card •...
Page 363 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Number 22-11-06 DID Translation Table Number Conversion – Transfer Destination Number 2 25-03-01 VRS/DISA Transfer Ring Group With Incorrect Dialing 25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy Operation Retrieve VM Messages To retrieve VM messages from outside of office:...
Page 364 SL1000/SL1100 ISSUE 2.0 PRG 15-22-01: Mobile Extension Target Setup No.0 -> 4321 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) Call DIL number. After the VM is answered, user can enter VM Box 100 directly. 1-354 InMail-Automatic Access to VM by Caller ID...
Page 365: Inmail-Cascade Message Notification
ISSUE 2.0 SL1000/SL1100 InMail-Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.
Page 366: Figure 1-21 Cascade Message Notification Flow Chart-1
SL1000/SL1100 ISSUE 2.0 Figure 1-21 Cascade Message Notification Flow Chart-1 1-356 InMail-Cascade Message Notification...
Page 367: Figure 1-22 Cascade Message Notification Flow Chart-2
ISSUE 2.0 SL1000/SL1100 Figure 1-22 Cascade Message Notification Flow Chart-2 Features and Specifications Manual 1-357...
Page 368: Figure 1-23 Cascade Message Notification Flow Chart-3
SL1000/SL1100 ISSUE 2.0 Figure 1-23 Cascade Message Notification Flow Chart-3 Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.
Page 369 ISSUE 2.0 SL1000/SL1100 When the subscriber receives a new message, the InMail dials the first active destination in the cascade that should receive the Message Notification. • InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice activity from the called number.
Page 370 SL1000/SL1100 ISSUE 2.0 Required Component(s) CPU with PZ-VM21 Daughter Board InMail CompactFlash and SL-VM-ADVANCE license Related Features None Guide to Feature Programming Program Number Program Name Default 47-01-07 InMail System Options – Digital Pager Callback Number 47-01-08 InMail System Options – Delay in Dialing Digital Pager Callback...
Page 371 Please listen to a voice announcement and follow the voice announcement. To set up Cascade Notification: The Display Information and Soft keys are available only for IP Multiline Telephone. SL1000 Multiline Telephone user requires to listen to a voice announcement carefully and follows the voice announcement.
Page 372 SL1000/SL1100 ISSUE 2.0 All message Notifications Setting menu Dial O (6) / Press "On". Dial O (6) / Press "Off". • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) On/On: Turn All Notifications on. Off/Off: Turn All Notifications off.
Page 373 ISSUE 2.0 SL1000/SL1100 Message Notification main menu InMail plays a summary of your Message Notification settings. If phone number already exists, Dial E (3) / Press "Enbl". Dial D (3) / Press "Disbl". • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Enbl/Enable: Turn destination [x] notifications on.
Page 374 SL1000/SL1100 ISSUE 2.0 Message Notification Programming (Monday) (V2.0 Added) Message Notification Programming (Tuesday) (V2.0 Added) 10. Message Notification Programming (Wednesday) (V2.0 Added) 11. Message Notification Programming (Thursday) (V2.0 Added) 1-364 InMail-Cascade Message Notification...
Page 375 ISSUE 2.0 SL1000/SL1100 12. Message Notification Programming (Friday) (V2.0 Added) 13. Message Notification Programming (Saturday) (V2.0 Added) 14. Message Notification Programming (Notification Type) 15. Message Notification Programming (Number) 16. Message Notification Programming (Security Code Required) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Req/Required: Turn "Security Code Required"...
Page 376 SL1000/SL1100 ISSUE 2.0 17. Message Notification Programming (Busy Attempt count) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Next/Next: Keep current setting and proceed to RNA Attempt menu. Exit/Exit: Keep current setting and return to main Notification menu.
Page 377 ISSUE 2.0 SL1000/SL1100 7-23 4:35PM STA101 Menu VM:xx CL:xx Press VM:xx Log onto Subscriber Mailbox Vmail - Mailbox : Msgs New:0 Arch:0 Lstn Greet LvMsg More> Dial 67 Press More Vmail - Mailbox : Msgs New:0 Arch:0 Setup RcNam More>...
Page 378 SL1000/SL1100 ISSUE 2.0 Message Notification Main menu Message Notification Programming (Begin Hour) Dest @ Disabld 12AM-12AM Notification Begin: 12AM Phone: Next Exit Enbl Disbl Chnge Back Press Press Press Dial 2 Press Press Press Enbl : Dial 3 Chnge : Dial 2...
Page 379 ISSUE 2.0 SL1000/SL1100 Message Notification Programming (Tuesday) Day of Week:Tue-Enabled Enbl Disbl Next Exit Tuesday is Enabled PRG47-20-09(3) PRG47-22-09(3) Press Press Press Press Enbl Disbl : Dial 3 Next : Dial Back : Dial # Tuesday is Disabled PRG47-20-09(3) Day of Week:Tue-Disabld...
Page 380: Inmail-Email Notification
SL1000/SL1100 ISSUE 2.0 InMail-Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).
Page 381 ISSUE 2.0 SL1000/SL1100 Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: •...
Page 382: Table 1-25 Typical Sms Notification (No Wav File)
VOICE MESSAGE ARRIVED ON MONDAY, SEPT lines to best fit the screen. 17@3:51 PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 POP3 Login InMail Email Notification supports POP3 Login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place.
Page 383 ISSUE 2.0 SL1000/SL1100 Provider Email Address for SMS Text Message Alltel yourcellphonenumber@message.alltel.com AT&T Wireless yourcellphonenumber@mobile.att.net OR yourcellphonenumber@mmode.net Boost Mobile yourcellphonenumber@myboostmobile.com Cingular yourcellphonenumber@mobile.mycingular.com OR yourcellphonenumber@cingularme.com Nextel yourcellphonenumber@messaging.nextel.com OR yourcellphonenumber@page.nextel.com Sprint PCS yourcellphonenumber@messaging.sprintpcs.com T-Mobile yourcellphonenumber@tmail.com OR yourcellphonenumber@tmomail.net Verizon yourcellphonenumber@vtext.com Virgin Mobile yourcellphonenumber@vmobl.com...
Page 384 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 47-02-20 InMail Station Mailbox Options – Enable E-mail Notification 47-02-21 InMail Station Mailbox Options – E-mail Address No setting 47-02-22 InMail Station Mailbox Options – Include Message as Attachment 47-02-23 InMail Station Mailbox Options –...
Page 385: Table 1-29 Turn Email Notification On Or Off (Sl1100)
0.0.0.0 Operation To Set up E-mail Notification: (SL1000) Please listen to a voice announcement and follow the voice announcement. (SL1000) Table 1-29 Turn Email Notification On or Off (SL1100) To Turn Email Notification On or Off Log onto Subscriber Mailbox [Optns] Select Mailbox Options.
Page 386 SL1000/SL1100 ISSUE 2.0 To Turn Email Notification On or Off [Email] Select Email. • Alternately dial E (6) Do one of the following: [On] Select to turn email notification on. • Alternately dial O (6) [Off] Select to turn email notification off.
Page 387: Inmail-Find-Me Follow-Me
ISSUE 2.0 SL1000/SL1100 InMail-Find-Me Follow-Me Description Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.
Page 388 Refer to Program- ming Manual. Operation To Set up Find-Me Follow-Me (Except IP Terminal): (SL1000) Please listen to a voice announcement and follow the voice announcement. To set up Find-Me Follow-Me: (This feature is available for IP Terminal Only.) (SL1000) Setting Up Message Notification Log On to Subscriber Mailbox.
Page 389 ISSUE 2.0 SL1000/SL1100 Setting Up Message Notification InMail states your Find-Me Follow-Me status: On or Off O (6) Turn Find-Me Follow-Me on or off. [On] [Off] D (3) Change your Find-Me Follow-Me destinations. [Dest] Back up to the previous level without changing your entry.
Page 390: Inmail - Language Setting
Either a dial access code. (SL1000) Either a dial access code or Softkey operation is available. (This feature is available for IP Terminal Only.) (SL1000) Conditions • The telephone display language can be changed using dial access codes or softkeys only.
Page 391 To Language Setting Operation (Except IP Terminal): (SL1000) Please listen to a voice announcement and follow the voice announcement. To Language Setting Operation: (This feature is available for IP Terminal Only.) (SL1000) From an Idle Display Phone Press down arrow...
Page 392 SL1000/SL1100 ISSUE 2.0 From an Idle Display Phone Choose Select desired language, press down arrow to ad- Lang vance to next page. Press softkey for desired lan- guage. Press Speaker Exit Other To change another extension display language press Other soft- key.
Page 393: Inmail Park And Page
ISSUE 2.0 SL1000/SL1100 InMail Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Page 394: Table 1-30 Park And Page Call Handling
SL1000/SL1100 ISSUE 2.0 Default Settings Park and Page and Automated Attendant Direct to Voice Mail are disabled. For transferred outside calls, direct inward lines and direct inward dialing refer to Table 1-30 Park and Page Call Handling on page 1-384.
Page 395 ISSUE 2.0 SL1000/SL1100 1 (Yes) 1 (IMM) 1 (Yes) Caller immediately hears greeting and can leave a mes- sage. **1. For a Screened Transfer (STRF) with a Next Call Routing Mailbox assigned, caller can dial 1 to leave a message or 2 for other options.
Page 396: Table 1-32 Recording Your Paging Message
To record your paging message refer to Table 1-32 Recording Your Paging Message on page 1-386. (This feature is available for IP Terminal Only.) (SL1000) Table 1-32 Recording Your Paging Message Recording Your Paging Message In these Instructions: [Telephone Softkey] To record your Paging Message: Log onto your Subscriber Mailbox.
Page 397: Table 1-34 Picking Up A Parked Call
To retrieve a call parked in a personal parked orbit refer to Table 1-34 Picking Up a Parked Call on page 1-387. (This feature is available for IP Terminal Only.) (SL1000) Table 1-34 Picking Up a Parked Call Picking Up a Parked Call In these Instructions: [Telephone Softkey]...
Page 398: Inmail Upload Download Audio
User Pro Access Options There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1000/SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.
Page 399: Table 1-35 Default Incoming Ringing Tone
ISSUE 2.0 SL1000/SL1100 UA Home Page Telephone Setting VM messages VRS messages ? Individual Extension? and Greetings (All mailboxes) UB Home Page Feature Setup One Touch Key Function Key Virtual Assignment Extension Ring InMail Station VM messages Options (Own subscriber mailbox)
Page 400 SL1000/SL1100 ISSUE 2.0 • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.
Page 401 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Terminals Required Component(s) CPU with PZ-VM21 Daughter Board InMail CompactFlash and SL-VM-ADVANCE license Related Features InMail Voice Response System (VRS) Upload Download Audio Guide to Feature Programming Program Program Name Input Data Default...
Page 402 SL1000/SL1100 ISSUE 2.0 Error Message Cause The selected file has already been deleted. When the file selected for deletion has already been deleted. Cannot upload the file since the original file is When the file to be replaced is being used when trying to upload the re- being used by another session.
Page 403 ISSUE 2.0 SL1000/SL1100 Changing Mailbox Greetings using User Admin Mode (UA) Audio files up to 1 MB may be uploaded to the InMail for any mailbox greeting. In order for uploaded greetings to play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the Inmail.
Page 404 SL1000/SL1100 ISSUE 2.0 To delete a greeting, click on the red X to the right of the appropriate greeting. • Under Message No, enter the greeting number to be replaced on the voice mail. • Browse to find the location where the greeting file is stored.
Page 405: Intercom
• In order for a station to retrieve a held ICM call, the station must have an ICM key assigned in PRG 15-07 ( 00). • Special ring tone when pre-assigned extension places an intercom call feature should be set PRG 15-01-13 to 1-7 (Tone Pattern 1-7) (SL1000) 1-4 (Tone Pattern 1-4) (SL1100). (V2.0 or higher) Default Settings Enabled System Availability...
Page 406 Extension Basic Data Setup - Special ring tone choice 0 = Incoming extension ring tone (V2.0 Added) (SL1000) 1 = Tone pattern 1 (SL1000) 2 = Tone pattern 2 (SL1000) 3 = Tone pattern 3 (SL1000) 4 = Tone pattern 4 (SL1000)
Page 407: Table 1-36 Incoming Ringing Tone
ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 82-01-01 Incoming Ring Tone - Frequency 1 Refer to Programming Manual. (01) 82-01-02 Incoming Ring Tone - Frequency 2 82-01-03 Incoming Ring Tone - Modulation Handsfree Answerback/Forced Intercom Ringing: Program Num-...
Page 408 SL1000/SL1100 ISSUE 2.0 Operation To place an Intercom call: At Multiline Terminal, press Speaker key. - OR - At Single Line Terminal, lift the handset. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension.
Page 409: Ip Multiline Station (Sip)
Terminal has all of the features and flexibility you expect from a digital Multiline Terminal. The difference is that the IP Multiline Terminal uses an RJ-45 for connection to the IP network, rather than an RJ-11 (SL1000) RJ-61 (SL1100) connection to a 408M, 408E or 008E (SL1000) 084M or 080E (SL1100).
Page 410: Table 1-37 Example - System Setting
The NAPT (Network Address Port Translation) feature gives the SL1000/SL1100 the ability to “traverse” its own subnet. With NAPT used in the SL1000/SL1100, the network administrator can place the CPU and the VoIPDB in the customers LAN while still making it accessible to users outside the local LAN.
Page 411 ISSUE 2.0 SL1000/SL1100 Internet Router A 10.1.1.1 10.1.1.2 Router B System 172.16.0.254 172.17.0.254 IP Terminal IP Address 172.17.0.100 VoIP LAN IP Address SIP Port 172.16.0.10 5060 VoIP GW IP Address 172.16.0.20 SIP Port 5080 Figure 1-25 Example- NAT Traversal Table 1-37 Example - System Setting...
Page 412 (silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the SL1000/SL1100 KSU must still have a registered VoIPDB installed in the system.
Page 413 Quality of Service (QoS) initiatives, all of which are controlled by the network and Internet service providers. Because these variables are not under its control, NEC cannot guarantee the performance of the user’s IP-based remote voice solution. Therefore, NEC recommends connecting VoIPDB equipment through a local area network using a Private IP address.
Page 414 • The SL1000/SL1100 Desktop Application does not support Network Address Translation (NAT). Because of this, any Desktop Applications must appear to be on the same network as the SL1000/ SL1100 VoIP Interface (VoIPDB). For remote Desktop Applications, like SP310 Softphone, this can be achieved by a VPN connection to the network the SL1000/SL1100 resides on.
Page 415 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All IP Multiline Terminals Required Software None Required Component(s) CPU with VoIPDB installed SL-IP-NAPT LIC Related Features None Guide to Feature Programming IP Multiline Station (SIP): Program Program Name Default Number 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0...
Page 416 VoIPDB Basic Setup - RTCP Port Number (RTP Port Num- VoIP GW1 = 10021 ber + 1) In addition to the above programming, define the programming options as required for the system features. Refer to the SL1000/SL1100 Programming Manual for programming details. Operation None 1-406...
Page 417: Ip Single Line Terminal (Sip)
The VoIPDB application can support up to 16 TDM Talk paths. This total may be shared among SIP Stations or SIP Trunks. This is a required component of SIP implementation in the SL1000/SL1100. The SL1000/SL1100 CPU contains a regular TCP/RTP/IP stack that can handle real-time media, support industry standard SIP (RFC 3261) communication on the WAN side, and interface with the VoIPDB.
Page 418 Network. • The VoIPDB supports a maximum of 16 VoIPDB connections. • Duplex mode (Auto or Full) and speed (10 or 100 mbps) are configured via SL1000/SL1100 unit programming. In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination.
Page 419: Table 1-41 Feature Support Table For Standard Sip Device
• The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold. • Each SIP phone that is registered to the SL1000/SL1100 requires the following license: SL-IP- SIPEXT-1 LIC (License Code 5111).
Page 420 SL1000/SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Caller ID Caller ID is shown only on ISDN or Analog CO trunks that are directed at the SIP device. Caller ID will not display for calls transferred to the SIP device.
Page 421 ISSUE 2.0 SL1000/SL1100 Feature Name Standard SIP Comments Note Handsfree Answerback/Forced In- tercom Ringing Handset Operation Hold Hotel/Motel Hotline A SIP device can be a hotline destination, but can- not originate a hotline call. Howler Tone Service Intercom InMail IP Multiline Station (SIP)
Page 422 SL1000/SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Programming from a Multiline Termi- Pulse to Tone Conversion Redial Function Call Redial Function is a function of the client de- vice and not the system. Repeat Redial Reverse Voice Over...
Page 423 IP System Operation Setup - SIP Peer to Peer Mode 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type VoIP ToS Setup: The SL1000/SL1100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Program Num- Program Name...
Page 424 SL1000/SL1100 ISSUE 2.0 IP Extension Numbering: Program Num- Program Name Default 11-02-01 Extension Numbering Station Port No. 1 ~ 128 = Extension Number : 200~327 SIP Extension Codec Information: Program Num- Program Name Default 84-19-01 SIP Extension CODEC Information Basic Setup - Number of 2 (20 ms) G.711 Audio Frames...
Page 425 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 84-19-39 SIP Extension IP CODEC Information Basic Setup - G.726 Voice Activity Detection Mode 84-19-40 SIP Extension IP CODEC Information Basic Setup - G.726 30 (ms) Jitter Buffer (min) 84-19-41 SIP Extension IP CODEC Information Basic Setup - G.726...
Page 426: Figure 1-26 Example - Sip Terminal
Enter the Default Gateway address. VoIPDB Address 0.0.0.0 Enter the VoIPDB IP Address. This information can be located in PRG 10-12-09 SL1000/SL1100 Network Setup IP Address. Extension Number Assign the SIP Terminal extension. This infor- mation must match PRG 11-02-01 Extension Numbering.
Page 427 ISSUE 2.0 SL1000/SL1100 Operation None Features and Specifications Manual 1-417...
Page 428: Ip Trunk - (Sip) Session Initiation Protocol
• The VAD feature is enhanced. The SL1000/SL1100 is able to offer VAD on negotiation of the SDP. • To convert analog signal to Voice Band Data (VBD) over SIP Trunks.
Page 429 PBX can handle these calls and modify any SIP messages to the correct format accordingly. Conditions • A maximum of 16 IP Trunks are supported in the SL1000/SL1100. • SIP trunks are assigned in increments of two. Please note that if odd port number is set it will use 1 extra port.
Page 430 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) SL-IP-SIPTRK-1-LIC (License Code 5001) CPU with VoIPDB installed Related Features None Guide to Feature Programming Program Program Name Default Note Number 10-02-01 Location Setup - Country Code None (V2.0 Added)
Page 431 Analog Trunk Data Setup - Signaling Type (DP/DTMF) 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~126 = Pri- ority 1~126 (SL1000) Trunk Port 1~96 = Prior- ity 1~96 (SL1100) 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type...
Page 432 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 84-10-02 ToS Setup - Priority, IP Precedence 84-10-03 ToS Setup - Low Delay 84-10-04 ToS Setup - Wideband (Throughout) 84-10-05 ToS Setup - High Reliability 84-10-07 ToS Setup - Priority (D.S.C.P. - Differentiated Services Code...
Page 433 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 84-13-41 SIP Trunk CODEC Information Basic Setup - G.726 Jitter Buf- fer - Standard 84-13-42 SIP Trunk CODEC Information Basic Setup - G.726 Jitter Buf- fer - Maximum 84-13-49 SIP Trunk CODEC Information Basic Setup - RTP Filter...
Page 434 SL1000/SL1100 ISSUE 2.0 Operation SIP Trunk E.164 Support: To make a call using E.164 number format: Lift the handset or press Speaker. Dial 00441202223344#. The system automatically modifies the required header fields of the SIP INVITE message using the configuration settings in the table below before forwarding to the ITSP.
Page 435 ISSUE 2.0 SL1000/SL1100 4902131795770 3-5 11:17 Store DEL Original Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a + is presented as the international...
Page 436 SL1000/SL1100 ISSUE 2.0 Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 2: Mode 2 1: ON With a SIP INVITE for incoming calls. When a + is presented as the international...
Page 437 The feature set is limited. When using H.323, it is impossible to use the advanced networking features. The SL1000/SL1100 Voice over IP Trunk - H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
Page 438 SL1000/SL1100 ISSUE 2.0 Required Component(s) CPU with VoIPDB Related Features None Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Number Program Name Default Note 10-03-01 ETU Setup Refer to Programming Manual.
Page 439: Ip Trunk - H.323
ISSUE 2.0 SL1000/SL1100 Program Number Program Name Default Note 21-18-01 IP Trunk (H.323) Calling Party Number Set- No setting up for Extension 22-02-01 Incoming Call Trunk Setup 44-02-01 Dial Analysis Table for ARS/F-Route Ac- not assigned cess - Dial 44-02-02...
Page 440 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default Note 84-01-45 H.323 Trunk Basic Information Setup - High-speed Signal Data (FAX Procedure Signal) 84-01-46 H.323 Trunk Basic Information Setup - TCF Operation Setting 84-01-59 H.323 Trunk Basic Information Setup - FAX...
Page 441: Isdn Compatibility
ISSUE 2.0 SL1000/SL1100 ISDN Compatibility Description ISDN-BRI Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking.
Page 442: Table 1-42 Restrictions For Calling Party Names
1~7 or anything other than 0. • Restrictions for Calling Party Name: The SL1000/SL1100 supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to Table 1-42 Restrictions for Calling Party Names on page 1-432.
Page 443 ISSUE 2.0 SL1000/SL1100 • B-Channel to Trunk Association When an Incoming ISDN-BRI/PRI call is received, the system assigns the lowest trunk number of the ISDN circuit to the incoming call associated with the B-Channel. When an Outgoing call is placed using the ISDN-BRI/PRI, the system assigns the Trunk and B-Channel association according to the chart below.
Page 444 • When a call originates from a virtual extension, the Calling Party Name for the virtual extension is sent. It does not follow the setting in PRG 15-18-02. • Calling Party Name is dependant upon the carrier. The network carrier must allow the SL1000/ SL1100 to edit the Calling Party Name information.
Page 445 ISSUE 2.0 SL1000/SL1100 System Availability Terminals Not Applicable Required Component(s) To provide ISDN-PRI trunk connection: • 1PRIU-C1 To provide ISDN-BRI trunk connection: • 2BRIDB-C1 • NT-1 for each BRI (locally provided) Related Features Central Office Calls, Answering Central Office Calls, Placing...
Page 446 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 10-03-06 ETU Setup (PRTA PKG Setup) - Length of Cable 10-03-08 ETU Setup (PRTA PKG Setup) - Dial Sending Mode 10-03-09 ETU Setup (PRTA PKG Setup) - Dial Information Element 10-03-18 ETU Setup (PRTA PKG Setup) - Type of Number...
Page 447 ISSUE 2.0 SL1000/SL1100 ISDN - PRI Network Specific Assignment: Program Num- Program Name Default 26-02-07 Dial Analysis Table for ARS/LCR - Network Specified Pa- rameter Table 26-12-01 Network Specified Parameter Table for ARS - Type of Num- 26-12-02 Network Specified Parameter Table for ARS - Numbering...
Page 448 SL1000/SL1100 ISSUE 2.0 Programming Flowchart for ISDN-PRI - Answering Calls Start In PRG 10-03-01, determine the mode of the IP4WW-1PRIU-C1(0=not set, 1=T-Bus) Is the CRC Multi-Frame In PRG 10-03-03, In PRG 10-03-03, (CRC4) enter '1'. enter '0'. used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 449 ISSUE 2.0 SL1000/SL1100 Should the sub-address In PRG 20-09-03, set the In PRG 20-13-23, set the ID be display for extension's COS to '1'. extension's COS to '0'. incoming calles? Should an extension In PRG 20-13-23, In PRG 20-13-23, be able to display the reason why...
Page 450 SL1000/SL1100 ISSUE 2.0 Do you want In PRG 22-01-04, unanswered PRI In PRG 22-01-04, Do not Reroute enter 0. calls to reroute if enter 0. reroute unanswered? In PRG 22-08-01, enter the no-answer Ring Group for unanswerd PRI calls. For each extension in the...
Page 451 ISSUE 2.0 SL1000/SL1100 Programming Flowchart of ISDN-PRI - Placing Calls Start In PRG 10-03-01, determine the mode of the IP4WW-1PRIU-C1 (0=not set, 1=T-Bus) Is the CRC In PRG 10-03-03, In PRG 10-03-03, Multi-Frame ebter '0'. ebter '1'. (CRC4) used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 452 SL1000/SL1100 ISSUE 2.0 In PRG 15-01-04, In PRG 15-01-04, Should Caller ID be included enter 1 In PRG enter 0 In PRG in the call's setup message? 10-03-05 enter 0 10-03-05 enter 1. In PRG 20-09-03, enter In PRG 20-09-03, enter...
Page 453 ISSUE 2.0 SL1000/SL1100 In PRG 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. In PRG 15-07-01, assign In PRG 15-07-01, do not Should extension users function keys as line keys.
Page 454 SL1000/SL1100 ISSUE 2.0 In PRG 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. In PRG 15-07-01, do not Should extension users In PRG 15-07-01, assign assign function key as function keys as line keys.
Page 455: Last Number Redial
ISSUE 2.0 SL1000/SL1100 Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0~9, # and .
Page 456 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Automatic Route Selection (ARS/F-Route) Repeat Redial Save Number Dialed Guide to Feature Programming Program Number Program Name Default 11-12-12 Service Code Setup (for Service Access) - Last Number...
Page 457 ISSUE 2.0 SL1000/SL1100 At the Multiline Terminal, press Speaker key or lift the handset (optional). The system automatically selects a trunk from the same group as your original call. Press the Redial key. - OR - At the Single Line Terminal, lift the handset.
Page 458 SL1000/SL1100 ISSUE 2.0 To check the number saved for Last Number Redial (When set PRG 15-02-60:1 or 2) Press the Right Cursor key once. The stored number dials out if you: • Lift the handset, - or - • Press Speaker key.
Page 459: Lcr-Least Cost Routing
An indirect carrier is accessed via the PSTN lines connected to the SL1000/SL1100 (these are the direct carrier lines), a special access code is used to select the indirect carrier, all dialled digits are passed to the indirect carrier for routing of the call to the destination.The routing tables list the leading digits of numbers dialled by the users and the associated...
Page 460 In PRG 26-05-02 the @ symbol will have different operation for Analogue trunks or ISDN trunks. Analogue Trunks At the point in the dialled digits where the @ appears the SL1000/SL1100 will revert to DTMF dialling. This is only required when the analogue trunk is set the Loop Disconnect dialling in PRG 14-02-01.
Page 461 ISSUE 2.0 SL1000/SL1100 Operation LCR Operation Flow Diagram Features and Specifications Manual 1-451...
Page 462 SL1000/SL1100 ISSUE 2.0 LCR Dial LCR Dial Editing 1-452 LCR-Least Cost Routing...
Page 463 ISSUE 2.0 SL1000/SL1100 LCR Cost Center Code Features and Specifications Manual 1-453...
Page 464: Licensing
SL1000/SL1100 ISSUE 2.0 Licensing Description Licenses are used to activate certain features and applications for the SL1000/SL1100. The SL1000/ SL1100 system provides the following licenses: System Licenses: System Capacity • IP Trunk - Additional SIP Trunk Port License (Initially 4 Ports bundled) •...
Page 465 ISSUE 2.0 SL1000/SL1100 Conditions • The recovery license can be used only once for each SL1000/SL1100 CPU. • When the recovery license is generated, it gives the date that the license ends (30 days includes the day generated). • If the date is changed in PRG 10-01-XX, while the license is in effect, to a date before the generated date it subtracts one day from the recovery license.
Page 466: Table 1-43 License Information
SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 10-52-01 Free/Demo License Information - Remaining days of Free/Demo Li- 0 ~ 9999 cense 90-55-01 Free License Select - Start Free License Table 1-43 License Information License Code License Name Reset Re-...
Page 467 ISSUE 2.0 SL1000/SL1100 In PRG 10-49-01 assign to 1 and then hit transfer. Multiple License files can be loaded at the same time. Upload the License File via WebPro/PCPro Manually register the software key. Save the license file. Connect to the system.
Page 468: Line Preference
SL1000/SL1100 ISSUE 2.0 Line Preference Description Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 469 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No access). (SL1000)
Page 470 SL1000/SL1100 ISSUE 2.0 Operation Ringing Trunk or intercom (ICM) call: Lift the handset or press Speaker key. The setting assigned for PRG 15-02-10 and PRG 22-01-01 determines which call is answered first. 1-460 Line Preference...
Page 471: Long Conversation Cutoff
ISSUE 2.0 SL1000/SL1100 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.
Page 472 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 14-01-14 Basic Trunk Data Setup - Long Conversation Cutoff 14-01-15 Basic Trunk Data Setup - Long Conversation Alarm Be- fore Cut Off 20-06-01 Class of Service for Extensions...
Page 473: Loop Keys
ISSUE 2.0 SL1000/SL1100 Loop Keys Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key for a specific trunk group (fixed) or a “catch all”...
Page 474 Default Note Number 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~126 = Priority 1~126 (SL1000) Trunk Port 1~96 = Priority 1~96 (SL1100) 14-07-01 Trunk Access Map Setup Access Map 1 = Trunk Ports 1~126 assigned with option 7 access (incoming and outgoing access and access when trunk is on Hold).
Page 475 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 15-13-01 Loop Keys - Outgoing Option 0: Programming Function Key No. = 01-24 15-13-02 Loop Keys - Incoming Option 0: Programming Function Key No. = 01-24 20-07-10 Class of Service Options (Administra-...
Page 476: Maintenance
ISSUE 2.0 Maintenance Description The SL1000/SL1100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Side Tone Auto Setup Per each analog trunk (or all analog trunks) the most suitable Codec Filter setting for PRG 81-07 can be automatically adjusted using PRG 90-68-01 and 02.
Page 477 ISSUE 2.0 SL1000/SL1100 Conditions Side Tone Auto Setup • The system needs to be idle for the Side Tone Auto Setup to be used. • When measured trunk is busy, disconnected, outgoing call restricted, or selected trunk is not analog trunk, ERROR will be displayed on the LCD of the programming terminal.
Page 478: Meet Me Conference
SL1000/SL1100 ISSUE 2.0 Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 16 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 479 To make a Meet Me External Conference: Multiline Terminal While on a call, press DND/CONF key or the Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (PRG 15-07 or SC 851: 7) (SL1100). Dial Paging code [External 803, or Combined ( 1)] and the Paging Zone.
Page 480 ISSUE 2.0 Announce the zone. When a co-worker answers your page, press DND/CONF key or the Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100) twice. Repeat steps 1~4 for each co-worker you want to add. Single Line Terminal While on a call, hookflash and dial 826.
Page 481: Meet Me Paging
ISSUE 2.0 SL1000/SL1100 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co- workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 482 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-12-21 Service Code Setup (for Service Access) - Meet- Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet- Me Answer to External Paging...
Page 483 ISSUE 2.0 SL1000/SL1100 Meet Me Internal Page To make a Meet Me Internal Page: At the Multiline Terminal, press Speaker key or pick up the handset. - OR - At the Single Line Terminal, lift the handset. Dial Paging code [Internal 801, or Combined ( 1)] and the Paging Zone.
Page 484: Meet Me Paging Transfer
SL1000/SL1100 ISSUE 2.0 Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 485 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-12-21 Service Code Setup (for Service Access) - Meet-Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet-Me Answer to External Paging...
Page 486 SL1000/SL1100 ISSUE 2.0 Stay on the line. The party is transferred. Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer: At Multiline Terminal, while on a call, press Hold key. - OR - At the Single Line Terminal, while on a call, hookflash.
Page 487: Memo Dial
ISSUE 2.0 SL1000/SL1100 Memo Dial Description While on an outside call, Memo Dial lets a Multiline Terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
Page 488 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To store a number while you are on a call: While on a call, press the Memo Dial key (PRG 15-07 or SC 851: 31).
Page 489: Message Waiting
ISSUE 2.0 SL1000/SL1100 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.
Page 490 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys InMail Voice Response System (VRS) Guide to Feature Programming Program Program Name Default Note Number 11-10-16 Service Code Setup (for System Administrator) -...
Page 491 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 80-01-02 (48) Service Tone Setup - Basic Tone Number Operation To leave a Message Waiting: Call busy or unanswered extension. Press the Message Waiting key (PRG 15-07 or SC 851: 38).
Page 492 SL1000/SL1100 ISSUE 2.0 Hang up. To cancel the Messages Waiting you have left at a specific extension: At the Multiline Terminal, press Speaker key. - OR- At the Single Line Terminal, lift the handset. Dial 871. Dial the number of the extension you do not want to have your messages.
Page 493: Microphone Cutoff
ISSUE 2.0 SL1000/SL1100 Microphone Cutoff Description When in 'On Hook' state Mute key enables a Multiline Terminal user to turn off their telephone handsfree microphone, or when in 'Off hook' state Mute key enables the handset microphone to be turned off. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area.
Page 494 SL1000/SL1100 ISSUE 2.0 Operation To mute your telephone handset or Handsfree microphone while on a call: Press Mute key. To turn your telephone microphone back on: Press Mute key. Use Mute key only if you pressed it initially to turn off your Handsfree microphone.
Page 495: Mobile Extension
Mobile Extension Description A Mobile Extension is an external telephone (preferably a mobile phone) linked to the SL1000/SL1100 via a Proxy Port to operate as an internal SLT extension. The extension sends DTMF signals to the system allowing access to the system features. A registered Mobile Extension uses 1 analog port (ports are reserved in groups of 4), however, no PCB support (analog or digital) is required.
Page 496: Table 1-45 Supported Service Codes
• DSS Keys Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the SL1000/ SL1100. The following service codes are supported:...
Page 497 ISSUE 2.0 SL1000/SL1100 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Set Camp-On 11-12-04 Cancel Camp-On 11-12-05 Switching of Voice Call and Signal Call 11-12-06 Step Call 11-12-07 Barge-In 11-12-08 Change to STG (Department Group) All Ring...
Page 498 SL1000/SL1100 ISSUE 2.0 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Transfer into Conference 11-12-58 Set DND for Other Extension 11-14-03 Cancel DND for Other Extension 11-14-04 Set Wake Up Call for Own Extension 11-14-05...
Page 499: Table 1-46 Caller Id Sent To Mobile Telephone
ISSUE 2.0 SL1000/SL1100 Only when the outbound trunks are ISDN or SIP trunks. ISDN will need to accept the inbound Caller ID as the Calling Party Number (CPN) presentation for the outbound call. Table 1-46 Caller ID Sent to Mobile Telephone...
Page 500 Program Num- Program Name Default 11-02-01 Extension Numbering Station Port No. : 1-128 = Extension No. : 200-327 (SL1000) Station Port No. : 1-120 = Extension No. : 200-319 (SL1100) 11-10 Service Code Setup (for System Administrator) Refer to Programming Manual.
Page 501 PRG 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the SL1000/SL1100 and follows the no-answer programming (ring another extensions, forward to SL1000/SL1100 voice mail, etc.) PRG 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 502 SL1000/SL1100 ISSUE 2.0 Placing a Call from the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (PRG 13-04 and PRG 15-22), internal dial tone is heard by the Mobile Extension user.
Page 503 ISSUE 2.0 SL1000/SL1100 To activate or cancel Call Forwarding to/from the Mobile Extension: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (PRG 13-04 and PRG 15-22), internal dial tone is heard by the Mobile Extension user.
Page 504: Mobile Extension - Callback To Mobile Phone
SL1000/SL1100 ISSUE 2.0 Mobile Extension - Callback to Mobile Phone Description Callback to Mobile Phone allows the user to make an incoming call to a system then hang up before the system answers (like a one ring call), then the system calls back to the calling Mobile Phone using a pre-programmed number.
Page 505 ISSUE 2.0 SL1000/SL1100 • After answering Callback, if the system does not receive a DTMF signal from the Mobile Extension using PRG 20-18-01 (Default; 30 seconds), the system disconnects the call. • The trunk user for SMDR for Callback is tied to the extension number of Mobile Extension.
Page 506 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-31-25 Timer Class Timer Assignment – Mobile Extension Callback Du- 15 Seconds ration Time 22-01-12 System Options for Incoming Calls – Mobile Extension Answer 3 Seconds Time Operation Receive Callback Receive call from Mobile Extension and Callback:...
Page 507 ISSUE 2.0 SL1000/SL1100 After Callback answered, but does not send any DTMF: Call the system Trk1 from the Mobile Phone setting as a mobile extension (Ex 150). The Mobile Phone user hangs up within 3 seconds, before system answers. System makes the Callback to the Mobile Phone.
Page 508: Multiple Trunk Types
Refer to the Direct Inward Dialing (DID) on page 1-197 feature for related information. Loop Start Trunks Loop Start Trunks can be connected to the SL1000/SL1100 system. Loop Start is assigned per trunk at the associated unit. ISDN BRI Refer to the ISDN Compatibility on page 1-431 feature for related information.
Page 509 Program Num- Program Name Default 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 (SL1000) Trunk port Number: 001 ~ 096 (SL1100) Trunk Name: 001 ~ 126 (SL1000) Trunk Name: 001 ~ 096 (SL1100) 25-07-01...
Page 510: Music On Hold
In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a license.
Page 511 ISSUE 2.0 SL1000/SL1100 Conditions Only 1 VRS prompt message (2 minutes in length) can be recorded in a flash memory on CPU unit. This VRS prompt message can be used for HOLD message. Default Settings Disabled System Availability Terminals None...
Page 512 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 80-01-04 Gain Level (dB) 0~63 (0, -15.5 ~ +15.5) Operation None 1-502 Music on Hold...
Page 513: Name Storing
ISSUE 2.0 SL1000/SL1100 Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.
Page 514: Table 1-47 Keys For Entering Names
Service Code Setup (for Setup/Entry Operation) - Ex- tension Name Programming 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 (SL1000) Trunk port Number: 001 ~ 096 (SL1100) Trunk Name: 001 ~ 126 (SL1000) Trunk Name: 001 ~ 096 (SL1100)
Page 515: Navigation Key
ISSUE 2.0 SL1000/SL1100 Navigation Key Description System provides following improved operation mode or features for Multiline Terminal user. Each mode is selectable by PRG 15-02-60 and can be entered by depressing Cursor key or Center key when the terminal is idle.
Page 516 SL1000/SL1100 ISSUE 2.0 • Search Contact: Name searches from all Speed dial bin and extension name • New Contact: Saves new contact to Common/Group/Private Speed dial bin • Edit Contact: Edits existing contact of Common/Group/Private Speed dial bin User Feature (V1.5 or higher) •...
Page 517 ISSUE 2.0 SL1000/SL1100 100:Call History 110:Missed Call 120:Received Call 130:Dialed Call 200:Contacts 210:Search 220:New Contact 230:Edit Contact 400:UserFeatures 410:Call Voicemail 430:Paging 431:Internal Zone 432:External Zone 440:Dept Grp 441:Join login/out 442:Withdraw 500:Phone Setting 520:Display 521:Contrast 522:Minimume Brightness 523:Maximume Brightness 524:Backlight Threshold...
Page 518 (V1.5 Added) Properties Phone System VoIPDB IP Address Directory dialing (DSX) • Directory dialing (DSX) searches the Common/Group/Station Speed dial and Extension name list, the same as DSX. SL1000/SL1100 Directory dialing searches Common and Group Speed dial only. 1-508 Navigation Key...
Page 519: Table 1-48 Movement On Screen From Menu
3rd line: Name Soft Key mode (DSX) (This feature is available for IP Terminal Only.) (SL1000) • Standard mode or Advanced mode can be selected by setting PRG 15-02-60. When PRG 15-02-60 is set to Standard mode. • Soft Key mode (DSX) is set at PRG 15-02-60: Mode2 and can be entered by depressing Center key when the terminal is idle.
Page 520 SL1000/SL1100 ISSUE 2.0 Dial pad Changing Menu screen Dial 4 3 Ring Tone Config: Each Line Keys Dial 5 0 Key Assignments Dial 5 1 Feature Keys Dial 5 2 Primeline Keys Dial 6 0 Call Forwarding Dial 6 1...
Page 521 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Multiline Terminals Required Component(s) 408M-A1, 008E-A1 (SL1000) 084M-B1, 080E-B1 (SL1100) Related Features Abbreviated Dialing/Speed Dial Directory Dialing Softkeys Guide to Feature Programming Program Number Program Name Default 15-02-60 Soft Key/Navigation key Mode 13-01-01...
Page 522 1-17 TUE 10:52AM Check List Menu Dir VM:xx CL:xx (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter Cursor key to enter Navigation mode. The display shows: 100:OPRN LST 1/6 >Call History:xx...
Page 523 APR MON 02 06:55AM (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) 1st Line = Navigation Number and Name 2nd Line = Caller Number (Name) 3rd Line = Month/Date/Time Press Up/Down Cursor key to select the destination.
Page 524 1st Line = Caller Name (Number) and Number of Missed Call 2nd Line = Mode Name 3rd Line = Next Mode Name Press Down Cursor key. The display shows: (SL1000) Press Down Cursor key to select the “Save Private Phonebook”. (SL1100) nnnnnnn xx/xx >Save Private...
Page 525 >Name:zzzzzzzz (SL1000) Private Phonebook >Name:zzzzzzzz Bin:XXX (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) 10. Press Enter Cursor key to show next available Bin number automatically. [MIS/TEL] >Bin:XXX (SL1000) Private Phonebook >Bin:XXX...
Page 526 (SL1000) 1-17 TUE 10:52AM Menu Dir VM:xx CL:xx (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter Cursor key to enter Navigation mode. The display shows: 100:OPRN LST 1/6 >Call History:xx...
Page 527 >Search Contact (SL1000) 210:Contcts >Search Contact New Contact (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter Cursor key to show the search mode. 211:_ 1/xx ABC Limited...
Page 528 (SL1000) Dave >Dial/PVT:203 (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Speaker key or Off-Hook to make outgoing call. Enter Navigation mode and change phone setting - adjust LCD contrast.
Page 529 (SL1000) 500:Operation List >Phone Setting System Setting (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter Cursor key to show Phone Setting mode. 510:Phon SET 1/8 >Not Used...
Page 530 521:PST/DPY 1/1 >Contrast (SL1000) 521:Display >Contrast Minimum Brightness (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter Cursor key to show the LCD Contrast Adjustment mode. Down Contrast (SL1000)
Page 531 WED 22 1:59PM (SL1000) 1-17 TUE 10:52AM Menu Dir VM:xx CL:xx (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Down Cursor key to enter Directory dialing (DSX) mode: 1/xx...
Page 532 Enter the letter “0” to narrow the list. DOLLY (SL1000) Search DOLLY (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Search 2/2 matching name by Up/Down Cursor key. (SL1000) Search (This display indication is for IP Terminal Only.) (SL1000)
Page 533: Night Service
ISSUE 2.0 SL1000/SL1100 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Page 534 SL1000/SL1100 ISSUE 2.0 20-01-17 is set to toggle. By default PRG 20-01-17 is set to Skip and the key will act as a Night Mode skip for own group key. Night-mode skip for own Group The software allows own group operation mode to skip next mode manually. Order of skip follows setting of PRG 12-02, Automatic Night Service Patterns, if current mode is Day and next mode is scheduled to Rest, Skip key operation changes current mode to Rest manually.
Page 535 ISSUE 2.0 SL1000/SL1100 Central Office Calls, Placing Direct Station Selection (DSS) Console Paging, External Programmable Function Keys Ring Groups Ecology Guide to Feature Programming Program Num- Program Name Default 11-10-01 Service Code Setup (for System Administrator) - Night Mode Switching...
Page 536 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No access). (SL1000)
Page 537 ISSUE 2.0 SL1000/SL1100 To activate Night Service by using programmable keys: Press the Night Service key (PRG 15-07-01 or SC 851: 09 + Mode code number below). 1 = Day 1 Mode 2 = Night 1 Mode 3 = Midnight 1 Mode...
Page 538 SL1000/SL1100 ISSUE 2.0 Current time is 17:30 and mode is Mode 4 [Rest]. Press LK07, mode skip to Mode 2 [Night]. 1-528 Night Service...
Page 539: Off-Hook Signaling
ISSUE 2.0 SL1000/SL1100 Off-Hook Signaling Description Off-Hook ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: •...
Page 540 SL1000/SL1100 ISSUE 2.0 • An extension user can store the Off-Hook Signaling Service Code (809) under a One-Touch Key to provide quick Off-Hook Signaling access. • An extension set as Operator in PRG 20-17-01 does not follow settings in PRG 20-13-05, PRG 20-13-06 or PRG 20-09-07 and always receives Off-Hook Signaling.
Page 541 ISSUE 2.0 SL1000/SL1100 Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-09-07 Class of Service Options (Incoming Call Service) - COS 01 ~ 15 = 0...
Page 542: One-Touch Calling
When a Multiline Terminal user is on a call, they must press Transfer key to transfer a call to a destination that is not a station (Voice Mail/Department group pilot, etc. (SL1000) ). • Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause).
Page 543 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Multiline Terminals and DSS Consoles Required Component(s) None Related Features Programmable Function Keys Transfer Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-11-17 Service Code Setup (for Setup/Entry Operation) -...
Page 544 SL1000/SL1100 ISSUE 2.0 For Personal Speed Dial: Dial the general trunk access code (9). - OR - Dial the Specific Trunk Service Code (#0) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (804) plus the trunk group number (e.g., 1).
Page 545: Operator
ISSUE 2.0 SL1000/SL1100 Operator Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available.
Page 546 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-38-01 Operator Group Setting Operation Refer to the individual features for operation. 1-536 Operator...
Page 547: Paging, External
In PRG 10-03-02, set COI 2 of the 408M to 1 (= Audio port). Then COI port 2 works as External Paging port in/out. A maximum of 3 Paging ports are available. (SL1000) You can use the trunk ports CO2 for External paging. Audio port configuration can be done by system programming.
Page 548 Default Settings No External Paging defined. System Availability Terminals All Stations Required Component(s) Analog Trunk port for 408M-A1 (SL1000) 1- or 2-way amplifier and speakers (locally provided) Related Features Analog Communications Interface (ACI) Central Office Calls, Placing Direct Inward Dialing (DID)
Page 549 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 31-04-01 External Paging Zone Group External Paging Speaker/Zones: 1 ~ 3 Speaker 1 [Basic] = 1 (Group 1) Speaker 2 [Expansion 1] = 2 (Group 2) Speaker 3 [Expansion 2] = 3 (Group 3)
Page 550: Paging, External (Vrs)
SL1000/SL1100 ISSUE 2.0 Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements.
Page 551 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Number Program Name Default 11-10-20 Service Code Setup (for System Administrator) – VRS - Record/Erase Message 11-12-20 Service Code Setup (for Service Access) – External Paging 20-07-13 Class of Service Options (Administrator Level) – VRS Record (VRS...
Page 552: Paging, Internal
SL1000/SL1100 ISSUE 2.0 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other Multiline Terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 553 ISSUE 2.0 SL1000/SL1100 Default Settings Enabled System Availability Terminals All Multiline Terminals Single Line Terminals Required Component(s) None Related Features Meet Me Paging Meet Me Paging Transfer Paging, External Programmable Function Keys Guide to Feature Programming Program Num- Program Name...
Page 554 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 31-07-01 Combined Paging Assignments Operation To make an Internal Page announcement: Multiline Terminal Press the Zone Internal Paging key (PRG 15-07 or SC 851 : 21 + 01 ~ 32 for zones (00 for All Call)).
Page 555: Park
ISSUE 2.0 SL1000/SL1100 Park Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 556 SL1000/SL1100 ISSUE 2.0 • One Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer. • Call Park - Step Call is supported in the local system only. • A parked call cannot be retrieved from Hold Dial Tone (Second dial tone).
Page 557 ISSUE 2.0 SL1000/SL1100 Program Number Program Name Default 15-18-01 Virtual Extension Key Enhanced Options - Virtual Extension Key Operation Mode 15-18-02 Virtual Extension Key Enhanced Options - Display Mode when pacing a call on Virtual Extension Key 20-06-01 Class of Service for Extensions...
Page 558 SL1000/SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call recalls to you. - OR - At the Multiline Terminal, press Hold key. - OR - At a Single Line Terminal, hookflash. Dial #6 and the Park orbit (01~64).
Page 559 ISSUE 2.0 SL1000/SL1100 To Park an outside call at your extension after trying to call a co-worker: While on a call, press Hold key. Dial a co-worker’s extension number. The co-worker does not answer. Press the Personal Park key (PRG 15-07 or SC 852: 07).
Page 560 SL1000/SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call will recall to you. - OR - Press Hold or Transfer key. Press the DSS/BLF key programmed as #6 (The Park location will be displayed in the LCD).
Page 561: Pbx Compatibility/Behind Pbx
ISSUE 2.0 SL1000/SL1100 PBX Compatibility/Behind PBX Description You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs to the system Single Line type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 562 Program Num- Program Name Default 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 (SL1000) Trunk port Number: 001 ~ 096 (SL1100) Trunk Name: 001 ~ 126 (SL1000) Trunk Name: 001 ~ 096 (SL1100) 14-01-02...
Page 563 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 14-02-02 Analog Trunk Data Setup - Ring Detect Type 14-04-01 Behind PBX Setup 21-04-01 Toll Restriction Class for Extensions 21-05-12 Toll Restriction Class - PBX Call Restriction 21-06-08 Toll Restriction Table Data Setup - PBX Access Code...
Page 564: Pc Programming
ISSUE 2.0 PC Programming Description The SL1000/SL1100 has three different methods for programming. The first is via the Telephone, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.
Page 565 If using WebPro, a user can connect only via IP. To connect, launch a web browser (i.e., IE or Mozilla®) and enter the IP address of the system (default 192.168.0.10). SL1000/SL1100 also supports a NetBIOS so that user can access by http://SL1000. Features and Specifications Manual...
Page 566: Figure 1-32 Webpro Home Page
SL1000/SL1100 ISSUE 2.0 WebPro Login Screen (SL1000) WebPro Login Screen (SL1100) WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Information, and Modification History are among the items that can be viewed in WebPro (refer to Figure 1-32 WebPro Home Page on page 1-557).
Page 567 To login to the WebPro End User Programming, input the system IP (default: 192.168.0.10) or NetBIOS Address (default: http://SL1000) like you would logging into WebPro. Use the extension number as User Name and Password is assigned in PRG 90-28-01 (default: 1111).
Page 568: Figure 1-33 Webpro End User Screen
SL1000/SL1100 ISSUE 2.0 Figure 1-33 WebPro End User Screen Conditions • When connecting via a dial up connection, a Dial Up Connection (PPP) must be configured in Windows Network Connections. • When uploading via a Dial Up connection, uploading card configuration (Hardware Upload) is not supported.
Page 569 ISSUE 2.0 SL1000/SL1100 • The hardware/software requirements to run WebPro : Item Requirement Browser MS Internet Explorer 6.0 (or higher) Mozilla® Firefox® 1.0.3 (or higher) Network IP connection to the KTS Screen Resolution 800 x 600 (minimum) 1024 x 760 (recommended) •...
Page 570 Refer to Programming Manual. 90-28-01 User Programming Password Setup - Password 1111 10-62-01 NetBIOS Mode 10-62-02 NetBIOS Name SL1000 (SL1000) SL1100 (SL1100) Operation None PCPro and WebPro Comparison The table below gives a quick feature comparison of PCPro and WebPro. Feature Feature Applica-...
Page 571 ISSUE 2.0 SL1000/SL1100 Feature Feature Applica- Comments tion PCPro WebPro Accounts WebPro: Refer to PRG 90-02 in the Pro- gramming Manual. Programming Screen Help System Data Help in WebPro is more simplified than in Text : Help Text PCPro. Control Hint Text...
Page 572 SL1000/SL1100 ISSUE 2.0 Feature Feature Applica- Comments tion PCPro WebPro Import / Export Speed Dials PCPro allows import/export of speed dials (csv file). Program Help Help Pages WebPro has more simplified help than PCPro. Security Application Login User name/password protection to login to PCPro/WebPro.
Page 573: Power Failure Transfer
• When power is restored to the system the call in progress on Power Failure Transfer is maintained. • Refer to the SL1000/SL1100 System Hardware Manual for the PFT Connections. • Power Failure phone need to be connected to HBI port 8. A total of 12 Power Failure phones can be connected.
Page 574 SL1000/SL1100 ISSUE 2.0 Operation None 1-564 Power Failure Transfer...
Page 575: Prime Line Selection
ISSUE 2.0 SL1000/SL1100 Prime Line Selection Description Prime Line Selection allows a Multiline Terminal user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 576 Access Map 1 = Trunk Ports 1 ~ 126 assigned with option 7 access (incom- ing and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2 ~ 126 = Trunk Ports 1 ~ 126 assigned with option 0 access (No access).
Page 577 ISSUE 2.0 SL1000/SL1100 Press Speaker key if 20-08-21 is enabled. You hear dial tone on your Prime Line. To answer a call on your Prime Line: Lift the handset. Depending on your Line Preference programming, you either answer the Prime Line or get dial tone on the idle line appearance.
Page 578: Private Line
• An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. • NEC does not recommend assigning ringdown to a private line. Default Settings...
Page 579 Access Map 1 = Trunk Ports 1 ~ 126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2 ~ 126 = Trunk Ports 1 ~ 126 assigned with option 0 access (No access).
Page 580 SL1000/SL1100 ISSUE 2.0 To place a call from your Multiline Terminal on you Private Line: Press the Private Line key, then press Speaker key or lift the handset. Dial the number. To answer a call from your Multiline Terminal on your Private Line: Press the Private Line key or press Speaker key or lift handset.
Page 581: Programmable Function Keys
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes. Refer to the SL1000/SL1100 Programming Manual for a complete list of Function Numbers. • One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
Page 582 SL1000/SL1100 ISSUE 2.0 • Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause).
Page 583 Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press Hold key. For available functions codes refer to PRG 15-07 in the SL1000/SL1100 Programing Manual. To undefine a key, enter 00.
Page 584: Programming From A Multiline Terminal
• Programming from a Multiline Terminal can require a password to enter programming. Default Settings Enabled System Availability Terminals Multiline Terminals with display Required Component(s) 408M-A1 (SL1000) 408E-A1 (SL1000) 008E-A1 (SL1000) 084M-B1 (SL1100) 080E-B1 (SL1100) Required Software None Related Features...
Page 585 3 = SA (System Administrator Level 1) 4 = SB (System Administrator Level 2) 5 = UA (User Programming Level 1) Please refer to Programming Manual. Operation Refer to the SL1000/SL1100 Programming Manual for additional information. Features and Specifications Manual 1-575...
Page 586: Pulse To Tone Conversion
Pulse to Tone Conversion is valid only for Dial Pulse trunks (PRG 14-02-01, options 0 or 1). Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) 408M-A1 (SL1000) 408E-A1 (SL1000) COIDB-B1 (SL1100) Related Features Central Office Calls, Placing Multiple Trunk Types 1-576...
Page 587 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Number Program Name Default 14-02-01 Analog Trunk Data setup - Signaling Type (DP/ DTMF) 14-02-07 Analog Trunk Data Setup - DP to DTMF Conversion Options Operation To convert your telephone dialing to tone after placing your call on a pulse line: Place a call over pulse line.
Page 588: Redial Function
SL1000/SL1100 ISSUE 2.0 Redial Function Description Users can press the Redial key to cycle through the last 10 outside numbers dialed. Dialing # redials the number displayed. Users can also press the Redial key and dial a System Speed Dial bin number to access System Speed Dial.
Page 589 Operation When set PRG 15-02-60 : 0 case. To redial the last number dialed: For SL1000/SL1100 Telephones Only: Press the Left Cursor key. REDIAL [#] / ABB is displayed along with the last dialed number. Press the Up Cursor key or Down Cursor key to view the number to dial.
Page 590 ISSUE 2.0 When set PRG 15-02-60: 1 or 2 case. To redial the last number dialed: For SL1000/SL1100 Terminals Only: Press the Right Cursor key. Dialed Number is displayed. Press the Up Cursor key or Down Cursor key to view the number to dial.
Page 591: Remote (System) Upgrade
• Individual software or firmware can not use for Remote Upload. • The Package file needed is provided by NEC at the time the new version of main system software is released. • The time to upload a firmware package file is directly related to the file size. Generally, it takes a few minutes.
Page 592 Open and login to PCPro. Connect to the system. Under the Communications menu, choose the Firmware Update option. (SL1000) Under the Home Menu -> Maintenance Zone, choose the Upgrade SW option. (SL1100) In the Firmware Update Type Window, Select the Firmware Update From PCPro and Click OK.
Page 593 ISSUE 2.0 SL1000/SL1100 10. Once finished system will reset itself. When System reset PCPro will automatically disconnect. Features and Specifications Manual 1-583...
Page 594: Repeat Redial
SL1000/SL1100 ISSUE 2.0 Repeat Redial Description If a Multiline Terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again - hoping it goes through.
Page 595 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-07 Class of Service Options (Outgoing Call Serv-...
Page 596: Resident System Program
SL1000/SL1100 ISSUE 2.0 Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. DSS Console). This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.
Page 597: Reverse Voice Over (Sl1100)
ISSUE 2.0 SL1000/SL1100 Reverse Voice Over (SL1100) Description While on a handset call, Reverse Voice Over lets a busy Multiline Terminal user make a private Intercom call to an idle co-worker. The idle co-worker can be at a Multiline Terminal or Single Line Terminal.
Page 598 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Hotline One-Touch Calling Programmable Function Keys Single Line Terminals Voice Over (SL1100) Guide to Feature Programming Program Num-...
Page 599 ISSUE 2.0 SL1000/SL1100 To receive a Reverse Voice Over Call while busy: Press and hold the Voice Over key PRG 15-07 or SC 851: 48). Holding down the Voice Over key allows you to communicate with the initial reverse voice over caller.
Page 600: Ring Groups
SL1000/SL1100 ISSUE 2.0 Ring Groups Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group.
Page 601 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Program Name Default Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-13-49 Class of Service Options (Supplementary Service) - BLF Indi- COS 01~15 = 0 cation on CO Incoming State 15-13-01 Loop Keys - Outgoing Option 0: Programming Function Key No.
Page 602 SL1000/SL1100 ISSUE 2.0 PRG 22-05 : Incoming Trunk Ring Group Assignment Ext. 303 *1. To allow extension user to answer flashing line, be sure to give extension incoming access to the trunk in PRG 14-07 and PRG 15-06. 1 = Extension rings...
Page 603: Ringdown Extension (Hotline), Internal/External
ISSUE 2.0 SL1000/SL1100 Ringdown Extension (Hotline), Internal/ External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.
Page 604 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Callback Call Forwarding Call Waiting/Camp-On Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Virtual Extensions Guide to Feature Programming Program Num- Program Name...
Page 605 ISSUE 2.0 SL1000/SL1100 Operation To place a call if your extension has ringdown programmed: Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may be able to dial an Intercom call before your ringdown goes through.
Page 606: Room Monitor
SL1000/SL1100 ISSUE 2.0 Room Monitor Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
Page 607 ISSUE 2.0 SL1000/SL1100 Conditions • Room Monitor is for listening only. It does not allow for conversation between the monitoring and monitored extensions. • An extension user cannot monitor an Attendant. • A Multiline Terminal user cannot monitor a Single Line Terminal and a Single Line Terminal cannot monitor a Multiline Terminals.
Page 608: Figure 1-34 Multiline Room Monitoring
SL1000/SL1100 ISSUE 2.0 Start Should a keyset user In PRG 20-13-11, In PRG 20-13-11, be able to initiate Room enter 0. enter 1. Monitor? Should a keyset user have In PRG 20-13-12, In PRG 20-13-12, the ability to be monitored enter 0.
Page 609: Figure 1-35 Single Line Terminal Room Monitoring
ISSUE 2.0 SL1000/SL1100 Start Should a Single Line In PRG 42-03-12, Terminal user be able In PRG 42-03-12, enter 0. to initiate and receive enter 1. Room Monitor? In PRG 20-06-01, assign Class of Service to extensions. Should the Room Monitor...
Page 610 SL1000/SL1100 ISSUE 2.0 Dial the number of the extension where you are located. For example, if you are at extension 206, dial 206. You can place and answer other calls while Room Monitor is active. To cancel Room Monitor (at either extension): Press the Room Monitor key at both the initiating extension and the monitored extension.
Page 611 ISSUE 2.0 SL1000/SL1100 At Ext101 make ICM call to Ext100. Room Monitor starts automatically. Press the Talk softkey at Ext101 and start ICM ring to Ext100. At Ext100 Off-hook and talk to Ext101. At either On-hook both Ext back to Monitoring and Monitored state.
Page 612: Save Number Dialed
SL1000/SL1100 ISSUE 2.0 Save Number Dialed Description Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits.
Page 613 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-12-13 Service Code Setup (for Service Access) - Saved Number Dial 11-12-18 Service Code Setup (for Service Access) - Clear Saved Number Dialing Data 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 614 SL1000/SL1100 ISSUE 2.0 To view the number you have saved from a Multiline Terminal with a display: Press the Save Number Dialed key (PRG 15-07 or SC 851: 30). The stored number displays for 10 seconds. The stored number dials out if you: •...
Page 615: Secondary Incoming Extension
ISSUE 2.0 SL1000/SL1100 Secondary Incoming Extension Description Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.
Page 616 11-04-01 Virtual Extension Numbering No Setting 15-01-01 Basic Extension Data Setup - Extension Name 200 ~ 327 = No setting (SL1000) 200 ~ 319 = No setting (SL1100) 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold for CO lines...
Page 617 ISSUE 2.0 SL1000/SL1100 Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring, (or skip to step 8 for Delayed Ring).
Page 618: Secretary Call (Buzzer)
SL1000/SL1100 ISSUE 2.0 Secretary Call (Buzzer) Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have Multiline Terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key.
Page 619 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To buzz your secretary or boss: Do not lift the handset. Press the buzzer key (PRG 15-07 or SC 851: 41 + secretary extension).
Page 620: Secretary Call Pickup
SL1000/SL1100 ISSUE 2.0 Secretary Call Pickup Description Secretary Call Pickup lets a Multiline Terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s telephone ring or voice-announce theirs instead.
Page 621 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To activate Secretary Call Pickup: Press your Secretary Call Pickup key (PRG 15-07 or SC 851: 42 + boss extension).
Page 622: Security
• To connect security sensor set PRG 20-46-01 Sensor mode to (1; on) and connect to Door Phone port instead of Door phone. • Security sensor can be connected to 6, 7 port of 408M-A1 (SL1000) 3, 4 port of 084M-B1 (SL1100). A maximum of 8 sensors (SL1000) A maximum of 6 sensors (SL1100) can be connected.
Page 623 ISSUE 2.0 SL1000/SL1100 • Activating or stopping sensor operations must be set according to sensor specifications. • If outgoing call restriction is set in a system, the emergency call number must be pre-registered in restriction allow table, to enable the emergency call to be placed. Even if all trunks are busy, the emergency call has a higher priority and will placed.
Page 624 SL1000/SL1100 ISSUE 2.0 • After finishing VRS message, destination person can start monitoring of inspection terminal. Also by dialing from outside it is possible to have a two-way conversation. If you dial while the message is being played, this will not enable the cut through. Dialing...
Page 625 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Multiline Terminals and Single Line Terminals (SL1000) All Multiline Terminals (SL1100) Required Component(s) 408M-A1, 408E-A1, 008E-A1 (SL1000) 084M-B1, 080E-B1, 008E-B1 (SL1100) PZ-VM21 with VRS CF Related Features Paging Internal, External Voice Response System (VRS)
Page 626 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default Note 20-45-06 VRS Message for Auto Dial (Remote Inspection) 20-45-07 Time of Repeat Auto Dial (Remote Inspection) 20-45-08 Auto Dial Calling Time (Remote Inspection) 20-45-09 Interval Timer for Emergency Call (Remote Inspection)
Page 627 ISSUE 2.0 SL1000/SL1100 Program Number Program Name Default Note 20-46-10 Monitored Terminal No setting (Watch mode) 20-46-11 Interval Timer for Emergency Call (Watch mode) 20-47-01 Watch Mode time pattern (Watch mode) 20-48-01 Security Sensor time pattern (Watch mode) 20-55-01 Sensor Delay Timer 60 seconds (V1.5 Added)
Page 628 SL1000/SL1100 ISSUE 2.0 Dial VRS message number for watching, “001”. After beep tone, record the message. Press Speaker key and finish recording. To start Watch mode Press Speaker key + dial 817 + 1 at terminal. - OR - Press the Function key ( 32) at Multiline Terminal and the Function key turn on Red.
Page 629 ISSUE 2.0 SL1000/SL1100 Dial external paging group number, “1”. Dial VRS message number for warning, “001”. After beep tone, record the message. Press Speaker key and finish recording. Set up Auto Dial Setting for Security Sensor Press Speaker key + dial 717 at Multiline Terminal.
Page 630 SL1000/SL1100 ISSUE 2.0 Room Monitoring from outside < Program > PRG 11-10-45: 710+1/0; Remote Monitor enable/disable. PRG 13-04-01: Abbreviated Dial Data; set outside telephone number which makes room monitor. PRG 13-04-03: 3; Transfer mode set “Remote monitor”. PRG 13-04-04: 200; Set monitored terminal number.
Page 631 ISSUE 2.0 SL1000/SL1100 Dial VRS message number when inspected extension answered, “001”. 10. After beep tone, record the message and press # key. 11. Dial VRS message number when emergency call destination answered, “002”. 12. After confirmation tone, record the message.
Page 632: Selectable Display Messaging
An extension user can add digits for date, time or telephone number after messages 1~8 and 10 (up to 16 (SL1000) 48 (SL1100) characters). For example, an extension user could select the message ON VACATION UNTIL and then enter the date. Callers see the original message followed by the appended date.
Page 633 ISSUE 2.0 SL1000/SL1100 Message Change “#” to... ON VACATION UNTIL ##/## Date (when returning) 11~20 MESSAGE 11~20 Conditions • The # cannot be used in a Message. • When Selectable Display Messaging is set as DND All, all other DND modes are canceled when Selectable Display Messaging is canceled.
Page 634: Table 1-51 Selectable Display Message - Character Entry Chart
Accepts a numeric entry from the user when setting a display message. e.g., time or date. Back at ##:## Clear/Back or DND/CONF Clear the character entry one character at a time. (SL1000) DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right. Operation To select a message: Press Speaker key.
Page 635 ISSUE 2.0 SL1000/SL1100 Using the Text Message Service Code to select a message: Press Speaker key and dial the Text Message service code (PRG 11-11-14). Dial the Selectable Display Message number to be used (01~20). (Optional messages 1~8, and 10, dial the digits you want to append to the message.) Press Speaker key to hang up.
Page 636: Selectable Ring Tones
SL1000/SL1100 ISSUE 2.0 Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.
Page 637: Table 1-52 Intercom Or Trunk Ring Setting
Dial 811. Dial 1 to listen to Intercom ring; 2 to listen to trunk ring. For Intercom Ring: Dial the code for the ring pattern you want to hear (1~7 (IP Terminal is 1~8) (SL1000) 1~8 (SL1100)). - OR -...
Page 638: Serial Call
SL1000/SL1100 ISSUE 2.0 Serial Call Description Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.
Page 639 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To place a Serial Call to a co-worker: Place or answer a call. Press Hold or Transfer key. Dial co-worker’s extension number. Co-worker must lift the handset to respond to your announcement.
Page 640: Single Line Terminals
• Stutter Dial Tone is supported to Single Line Terminals for Voice Mail Message Waiting. • The 1632M KSU has 20 (SL1000) 1228M KSU has 16 (SL1100) resources for DTMF receiving and Dial Tone detection. When a 1632ME EXP (SL1000) 1228ME EXP (SL1100) with EXIFE-C1 is installed there are 32 resources available.
Page 641 ISSUE 2.0 SL1000/SL1100 System Availability Terminals Analog Single Line Terminals(DP and DTMF type) Required Component(s) 408M-A1 (SL1000) 408E-A1 (SL1000) 008E-A1 (SL1000) 084M-B1 (SL1100) 008E-B1 (SL1100) Related Features Single Line Terminal users have access to the following features: • Speed Dialing •...
Page 642 SL1000/SL1100 ISSUE 2.0 • Off-Hook Signaling • Paging • PBX Compatibility • Ringdown Extension • Save Number Dialed • Toll Restriction • Transfer • Trunk Queuing and Camp-On • Warning Tone for Long Conversation • Voice Mail • Voice Over (SL1100) Data Communications Refer to the individual features for additional descriptive, programming and operational information.
Page 643 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-03-02 System Options for Single Line Telephones - Ig- nore Received DP Dial on DTMF SLT Port 20-03-03 System Options for Single Line Telephones - SLT DTMF Dial to Trunk Lines...
Page 644: Sip Trunk E.164 Clip Enhancement
SL1000/SL1100 ISSUE 2.0 SIP Trunk E.164 CLIP Enhancement (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming SIP call from an external ITSP is presented at the system with a “+” in the From header field as the international access code, it...
Page 645 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-01 Country Code Enter the country code. Dial (up to four dig- its): 0~9, (default = Not As- signed) 10-02-02 International Ac- Enter the international access code.
Page 646 SL1000/SL1100 ISSUE 2.0 Delete and replace the ‘+’ and matched country code from an incoming SIP INVITE using E.164 numbering scheme PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a ‘+’ is presented as the international access code along with a country code that DOES NOT match the value in PRG 10-02-01, then delete the ‘+’...
Page 647 ISSUE 2.0 SL1000/SL1100 Example Output : Incoming call from: +4902131795770 PRG 10-02-02 = 00 PRG 10-02-03 = 9 Displayed in terminal incoming caller history as: Original Display 4902131795770 3-5 11:17 Store DEL - OR - PRG 10-02-01 = 0 004902131795770...
Page 648: Sip Trunk E.164 Support
SL1000/SL1100 ISSUE 2.0 SIP Trunk E.164 Support (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 Support enabled the PBX is able to support SIP configurations where the number presentation within the SIP messages is formatted using the E.164 international numbering scheme.
Page 649 ISSUE 2.0 SL1000/SL1100 Related Features F-Route Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-01 Country Code Enter the country code. Dial (up to four digits): 0~9, (default = Not Assigned) 10-02-02 International Access Enter the international access code.
Page 650 SL1000/SL1100 ISSUE 2.0 Example Invite SIP Message Fields 84-14-13 10-02-01 10-02-02 Calling Party Number is = 44 1509555123 Called Party Number is = 00441202223344 Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0 To header: To:sip:00441202223344@172.16.18.100 From header: From<sip: 44 1509555123 @172.16.0.10> No Setting Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0...
Page 651: Sl Desktop Suite
IP Station with a few exceptions. Through the VoIP connection to the SL1000/SL1100 system, the user can speak to the caller through a USB Handset or USB Headset connected to the PC running the Softphone. The user can handle the call through the SL Desktop Suite software.
Page 652 Desktop Application. • In Deskset mode you can’t use a BLF/DSS. You can use a BLF/DSS in Softphone Mode. (SL1000) • Once a SL Desktop Suite is launched on one PC using a User ID and Password in deskset or Softphone mode, the same User ID and Password cannot be used on a different PC in a different mode.
Page 653 ISSUE 2.0 SL1000/SL1100 Default Settings None System Availability Terminals IP4WW-24TIXH-C-TEL IP4WW-24TXH-A-TEL and IP4WW-12TXH-A-TEL (SL1000) IP4WW-24TXH-B-TEL and IP4WW-12TXH-B-TEL (SL1100) Required Component(s) SL-DT-DESKTOP SUITE-1 LIC PC Class: Pentium 3 Processor Speed: 1Ghz RAM: 512MB Minimum, 1GB Recommended Display: Super VGA (800x600) or higher...
Page 654 84-22-01 DR700 Multiline Logon Information Setup – User ID No Setting Input the User ID for each Personal ID Index (1-128 (SL1000) 1-120 (SL1100)) when using auto or manual registration in 10-46-01. 84-22-02 DR700 Multiline Logon Information Setup – Password...
Page 655 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 84-26-01 VoIP Basic Setup – IP Address 172.16.0.20 Assign the IP address for each DSP on the VOIPDB. Operation Refer to the SL Desktop Suite Manual. Features and Specifications Manual 1-645...
Page 656: Sl1100 Mycalls (Sl1100)
SL1000/SL1100 ISSUE 2.0 SL1100 MyCalls (SL1100) Description MyCalls is a single user, entry-level application that helps provide a real-time snapshot of all calls. It is also an ideal tool for your call management, call statistics, costing and reporting tasks. It uses the built in SMDR.
Page 657 ISSUE 2.0 SL1000/SL1100 MyCalls is also supported on Terminal Services and Hyper V running on a Windows 2008 server. MyCalls clients have the same minimum specification as the MyCalls server above. Default Settings MyCalls not installed and SMDR not programmed.
Page 658 SL1000/SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 35-01-01 SMDR Output Port Type 0 = Not Set (SMDR disabled) This enables/disables the SMDR data from being sent out of the 3 = LAN (SMDR enabled and sent out SL1100.
Page 659 ISSUE 2.0 SL1000/SL1100 Program Program Name/Description Assigned Data Number 35-02-04 * Summary (Daily) 0 = Not Displayed Set this option to (1) to have the SMDR report provides a daily sum- 1 = Displayed mary (at midnight every night). (default = 1) Needs to be set to Not Displayed.
Page 660 SL1000/SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 35-02-20 External Information CFW Mode 0 = Transfer Information Determine which information is displayed in the "STATION" area for a 1 = Incoming Information transferred call when the extension has Call Forward set with an Ab- (default = 0) breviated Dial number as the destination.
Page 661: Softkeys
ISSUE 2.0 SL1000/SL1100 Softkeys (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Description Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processes calls.
Page 662 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Terminal 15-02-01 Multiline Telephone Basic Data Setup - Display Language Selection (To select options 6~11, press either 6 or Help, then press line keys 1~6.
Page 663: Station Hunt
ISSUE 2.0 SL1000/SL1100 Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 664 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 0 matic Off-Hook Signaling (Automatic Override) Operation To make a Step Call: Place a call to a busy extension. 1-654...
Page 665: Station Message Detail Recording
ISSUE 2.0 SL1000/SL1100 Station Message Detail Recording Version 2.0 or higher software provides; SMDR can record/print both system trunk and internal calls. Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls and internal calls (V2.0 or higher). Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device.
Page 666 SL1000/SL1100 ISSUE 2.0 • Trunk Exclusion Use Trunk Exclusion to exclude certain trunks not subject to per-call charges (like WATS lines) from the SMDR report. This makes call accounting easier, since you review only those calls with variable costs. • Usage Summaries SMDR can automatically print daily, weekly and monthly call activity summaries.
Page 667: Table 1-53 Smdr Report Definitions
For example, with PRG 35-01-08 = 0 (Format for NA), PRG 35-01-14 = 1 (Date) and PRG 35-02-17 = 1 (Caller ID Name), if a call is received with the Caller ID Name of NEC Infrontia Corporation (24 characters), the following SMDR record is displayed:...
Page 668 Report Headings Definitions DIALLED No./CLI For outgoing calls, the number dialed or, for incoming calls, the Caller ID information RD/COST (SL1000) Shows the cost (PRG 35-01-08 = 1) This area will be empty in Extension Call ACCOUNT Account Code number entered by extension user For Extension Call this area will be empty.
Page 669 ISSUE 2.0 SL1000/SL1100 Character Position Field Definition 19~22 Spaces 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing)
Page 670: Table 1-56 Smdr Summary Report
SL1000/SL1100 ISSUE 2.0 Character Position Field Definition 16~17 Spaces 18~21 LINE Space 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing)
Page 671 ISSUE 2.0 SL1000/SL1100 TOTAL NO. OF OUTGOING ISDN CALLS: 0 NO. OF OUTGOING PSTN CALLS COSTED: 0 COST: 0 NO. OF OUTGOING ISDN CALLS COSTED: 0 COST: 0 OUTGOING CALL/COST SUMMARY FOR MONTH ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS: 49 TOTAL NO.
Page 672 SL1000/SL1100 ISSUE 2.0 Related Features PBX Compatibility/Behind PBX Traffic Reports Guide to Feature Programming Program Program Name Default Note Number 10-12-01 CPU Network Setup - IP Address 192.168.0.10 10-20-01 LAN Setup for External Equipment - TCP Port External Device 1 ~10 = 0...
Page 673 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 35-02-13 SMDR Output Options - CLI Output When DID to Trunk 35-02-14 SMDR Output Options - Date 35-02-15 SMDR Output Options - CLI/DID Number Switching 35-02-16 SMDR Output Options - Trunk Name or Received Di-...
Page 674: Figure 1-36 Smdr With A Cpu Connection Ethernet
SL1000/SL1100 ISSUE 2.0 Start Connect an Ethernet cable from the CPU to the PC to be used for SMDR. In PRG 10-20-01, define the TCP port when communicating to the SMDR (external device 5). In PRG 35-01-01 set the SMDR output for SMDR port 1 to “3”...
Page 675: Figure 1-37 Smdr Flowchart
ISSUE 2.0 SL1000/SL1100 “A” In PRG 35-01-03, In PRG 35-01-03, What language should be used Spanish English enter 0. enter 4. for the SMDR header? German Italian French In PRG 35-01-03, In PRG 35-01-03, In PRG 35-01-03, enter 1. enter 2.
Page 676: Figure 1-38 Smdr Flowchart (Continued)
SL1000/SL1100 ISSUE 2.0 Continued from previous page IN PRG 35-01-06, enter Should calls of any minimum duration of call In PRG 35-01-06, duration print on the that will print on the enter 0. SMDR report? SMDR report (1-65535 seconds). In PRG 35-01-07, enter...
Page 677: Figure 1-39 Smdr Flowchart (Continued)
ISSUE 2.0 SL1000/SL1100 Continued from previous page Set PRG 14-01-06 to “1” for each trunk which should provide SMDR. Set PRG 15-01-03 to “1” for each extension which should provide SMDR. In PRG 35-02-08, In PRG 35-02-08, Should the SMDR report enter 1.
Page 678: Figure 1-40 Smdr Flowchart (Continued)
SL1000/SL1100 ISSUE 2.0 Continued from previous page In PRG 35-02-14, enter 1. In PRG 35-02-15, enter 1. Should the Caller ID In PRG 35-02-15, enter number, DID number, or 1 to display the DID Caller ID name be displayed Number number.
Page 679: Station Name Assignment - User Programmable
11-11-22 Service Code Setup (for Setup/Entry Operation) - Ex- tension Name Programming 15-01-01 Basic Extension Data Setup - Extension Name STA 200~327 = No Setting (SL1000) STA 200~319 = No Setting (SL1100) 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 680 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Number 20-13-21 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Extension Name Operation To program your extension name: Press Speaker key. Dial 800. - OR - Press the Extension Name Change key (PRG 15-07 or SC 851: 55).
Page 681: Table 1-57 Keys For Entering Names
# = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In system programming mode, use the right arrow Softkey instead to accept and/or add a space.) Clear/Back or DND/CONF (SL1000) Clear the character entry one character at a time. DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right.
Page 682: Station Relocation
SL1000/SL1100 ISSUE 2.0 Station Relocation Description Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new location.
Page 683 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-15-12 Service Code Setup, Administrative (for Special Access - not assigned Extension Data Swap 20-13-42 Class of Service Options (Supplementary Service) - Exten- COS 01~15 = 1 sion Data Swap Enabling...
Page 684 SL1000/SL1100 ISSUE 2.0 Dial the Extension Data Swap Password - not assigned at default (PRG 92-05-01). Dial the extension to be swapped with or relocated to. When successfully completed, confirmation tone is heard and the display shows completed. Press Speaker key twice to exit.
Page 685: Tandem Ringing
Conditions • The slave telephone cannot call the master telephone. • Extension numbers up to four (SL1000) eight (SL1100) digits can be registered on the Tandem Ringing key. Extension numbers over as well cannot be registered. • If Tandem Ringing is enabled, and one of the extensions is busy, no additional calls can be received or placed from either telephone.
Page 686 SL1000/SL1100 ISSUE 2.0 Slave Telephone: Single Line Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Direct Station Selection (DSS) Console Do Not Disturb (DND) Hold Intercom Message Waiting Ring Groups Multiple Trunk Types Guide to Feature Programming...
Page 687 ISSUE 2.0 SL1000/SL1100 Press Speaker key to hang up (if the key is lit). While the feature is active, if either the master or slave telephone is on a call, no calls can be placed or answered at the other extension until the busy telephone has hung up. Multiline Terminals indicate TANDEM IN USE in the display and Single Line Terminal users hear a busy signal when the handset is lifted.
Page 688: Tandem Trunking (Unsupervised Conference)
SL1000/SL1100 ISSUE 2.0 Tandem Trunking (Unsupervised Conference) Description Tandem Trunking allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 689 ISSUE 2.0 SL1000/SL1100 EXAMPLE: The following example indicates how a call is handled with the system programmed as follows: • PRG 14-01-25: 1 (Continued/Discontinued Trunk-to-Trunk Conversation) • PRG 20-28-01: # (Conversation Continue Code) • PRG 20-28-02: No Setting (No Conversation Disconnect Code is entered) •...
Page 690 SL1000/SL1100 ISSUE 2.0 System Availability Terminals Multiline Terminals and Single Line Terminals Required Component(s) None Related Features Call Forwarding, Off-Premise Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Guide to Feature Programming Method A - Tandem Trunking from Conference...
Page 691 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Number 25-07-07 System Timers for VRS/DISA - Ling Conversation 30 (seconds) Warning Tone Time 25-07-08 System Timers for VRS/DISA - Long Conversation Dis- 15 (seconds) connect Time Method B - Tandem Trunking with Transfer Key...
Page 692 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Number 20-07-11 Class of Service Options (Administrator Level) - Forced COS 01~15 = 1 Trunk Disconnect (analog trunk only) 20-11-11 Class of Service Options (Hold/Transfer Service) - Au- COS 01~15 = 1 tomatic On-Hook Transfer...
Page 693 Press the Conf softkey or DND/CONF key. (SL1000) Press the Conf softkey. (SL1100) Place or answer second trunk call. To set up the tandem call, press the Conf softkey or DND/CONF key twice (SL1000) the Conf softkey (SL1100). This sets up a Conference between you and both outside parties.
Page 694 SL1000/SL1100 ISSUE 2.0 Press Transfer key. - OR - Press Hold key and dial #8 or the service code set for Unsupervised Conference/Tandem Trunking in PRG 11-12-57. The line keys for the trunks blink green as long as the Unsupervised Conference continues.
Page 695 Dial service code 835 (or the service code set for Set Destination for Automatic Trunk-to-Trunk Transfer). Dial the desired trunk number (Trunk Number: 001~126 (SL1000) 001~096 (SL1100) ). Dial the destination Number (trunk access code is not needed). Dial the desired time mode (Time Mode: 1~8).
Page 696 SL1000/SL1100 ISSUE 2.0 Hang up. To disconnect the Conference, use Forced Trunk Disconnect (i.e., Press the line key or #0 plus the trunk number + 724 ). Continue/Disconnect Codes To use the Continue code to extend a Tandem Trunk call: An external call connects to an external number either by transferring with Tandem Trunking or by DISA caller.
Page 697: Tone Override
ISSUE 2.0 SL1000/SL1100 Tone Override Description The Multiline Terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
Page 698 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 1 20-09-01 Class of Service Options (Incoming Call Service) - COS 01~15 = 0 Second Call for DID/DISA/DIL Override 20-09-07 Class of Service Options (Incoming Call Service) -...
Page 699: Traffic Reports
SL1000/SL1100 Traffic Reports Description The system provides the ability to send data to a PC connected to the SL1000/SL1100. The telephone call traffic data for each extension is captured for use with the Station Message Detail Recording (SMDR) feature. Total Report - Sample Report...
Page 700 SL1000/SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Station Message Detail Recording Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment - TCP Port Refer to Programming Manual.
Page 701: Transfer
ISSUE 2.0 SL1000/SL1100 Transfer Description Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
Page 702 SL1000/SL1100 ISSUE 2.0 When a call is transferred using this service code, it is transferred to the ring group destination for that incoming trunk. For example, trunk 2 is in Ring Group 4. When the call is transferred using this service code, the trunk rings all extensions programmed for Ring Group 4 or rings the External Paging Group for Ring Group 4, depending on how the system is programmed.
Page 703 ISSUE 2.0 SL1000/SL1100 • If station A calls Station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call. • A transferred call to an extension will not follow the extensions distinctive ring pattern. A transferred call will follow the pattern assigned in PRG 20-15-09.
Page 704 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-02-04 System Options for Multiline Telephones - Retrieve the Line After Transfer 20-03-01 System Options for Single Line Telephones - SLT Call Waiting Answer Mode 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 705 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 31-05-01 Universal Night Answer/Ring Over Page Operation Transferring Trunk Calls To Transfer a trunk calls to a co-worker's extention: At the Multiline Terminal, press Transfer key. - OR - At a Single Line Terminal, hookflash.
Page 706 SL1000/SL1100 ISSUE 2.0 Transferring Intercom Calls To Transfer your Intercom call: At the Multiline Terminal, press Hold key. - OR - At Single Line Terminal, hookflash. Dial extension to receive your call. If the extension is busy, does not answer or does not want the call, you can dial another extension number or press the lit line key to return to the call.
Page 707 ISSUE 2.0 SL1000/SL1100 Tranferring an Intercom or Trunk Call using a DSS/One-Touch Key While on a call, press the DSS/One-Touch key. Announce the call or hang up. Features and Specifications Manual 1-697...
Page 708: Trunk Group Routing
SL1000/SL1100 ISSUE 2.0 Trunk Group Routing Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group.
Page 709 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
Page 710 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 34-03-01 Trunk Group Routing Operation To place a call using Trunk Group Routing At the Multiline Terminal, press Speaker key. - OR - At Single Line Terminal, lift the handset. Dial 9.
Page 711: Trunk Groups
ISSUE 2.0 SL1000/SL1100 Trunk Groups Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an Access Code plus the group number. There are 25 available Trunk Groups and you set the access order in trunk group programming.
Page 712 Program Name Default Note Number 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common) (SL1000) Resource 01 - 96 = 0 (Common) (SL1100) 11-12-14 Service Code Setup (for Service Access) - Trunk Group Access 14-02-11...
Page 713 ISSUE 2.0 SL1000/SL1100 Dial number. - OR - Press the Trunk Group key (PRG 15-07 or SC 852: 02 + group). Dial the number. To answer an incoming trunk group call: Lift the handset. Press the flashing Trunk Group key.
Page 714: Trunk Queuing/Camp-On
SL1000/SL1100 ISSUE 2.0 Trunk Queuing/Camp-On Description Trunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later.
Page 715 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-16-05 Single Digit Service Code Setup - Camp-On 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time...
Page 716: Unicast/Multicast Paging Mode
SL1000/SL1100 ISSUE 2.0 Unicast/Multicast Paging Mode Description IP Terminals can now receive an Internal Page via a Unicast or Multicast packet based upon system programming. This feature allows IP Terminals to be assigned to Unicast Mode, Multicast Mode, or Auto.
Page 717: Figure 1-42 Unicast Mode Example
The default multicast address utilized by the SL1000/SL1100 is 224.0.0.10. It should be noted that many routing devices available do not support multicast within the range of 224.0.0.0/24 and may require the default address to be changed in the SL1000/SL1100.
Page 718 SL1000/SL1100 ISSUE 2.0 Conditions • You can assign up to 16 IP Terminals in an Internal or All call paging group. • When using Unicast mode, there must be an available DSP recourse for each IP Terminal in the page group at the time of the internal page. If the resources are less than the number of IP Terminals, the page will be delivered to the IP Terminals with the lowest port numbers.
Page 719 Class of Service Options (Supplementary Service) - Pag- COS 01~15 = 1 ing Display 31-01-01 System Options for Internal/External Paging - All Call GRP ALL (SL1000) Paging Zone Name Group all (SL1100) 31-01-02 System Options for Internal/External Paging - Page An-...
Page 720 SL1000/SL1100 ISSUE 2.0 Single Line Terminal/SIP DECT Wireless (SL1100) Lift the handset. Dial 801 and the Paging Zone number (0~9 or 00~32). Dialing 0 or 00 calls All Call Internal Paging. Dial 1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call).
Page 721: Uniform Call Distribution (Ucd)
ISSUE 2.0 SL1000/SL1100 Uniform Call Distribution (UCD) Description With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed UCD Group (Department Group - 32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 722: Figure 1-44 Uniform Call Distribution (Ucd) Priority Call Routing
SL1000/SL1100 ISSUE 2.0 Default Settings Disabled Priority Routing Telephone on a call Telephone on a call CALL Priority 1 Priority 1 Priority 1 Telephone on a call CALL Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3...
Page 723: Figure 1-45 Uniform Call Distribution (Ucd) Circular Routing
ISSUE 2.0 SL1000/SL1100 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-45 Uniform Call Distribution (UCD) Circular Routing System Availability Terminals All Terminals Required Component(s) PZ-VM21 and VRS Compact Flash (for Delay Announcements) Features and Specifications Manual...
Page 724 SL1000/SL1100 ISSUE 2.0 Related Features Call Forwarding Transfer InMail Voice Response System (VRS) Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Num- Program Name Default 11-07-01 Department Group Pilot Numbers -Dial...
Page 725 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 24-05-01 Department Group Transfer Target Setup Operation To call a UCD Group: At the Multiline Terminal, press Speaker key. - OR - At Single Line Terminal, lift the handset. Dial the UCD group (department) extension or pilot number.
Page 726: User Programming Ability
SL1000/SL1100 ISSUE 2.0 User Programming Ability Description A station user can perform programming functions. Speed Group Dialing and Function Keys are just two features programmable from a station. Conditions • Multiline Terminals must be idle an Off-Hook and have entered the service code when programming any function.
Page 727: Virtual Extensions
Up to 50 VE keys are provided. Conditions • The 128 (SL1000) 120 (SL1100) available ports/Extensions are assigned on a per extension basis for Virtual EXtension key mode. • The 128 (SL1000) 120 (SL1100) available ports/Extensions are assigned per extension for CAR key mode or Virtual Extension key mode.
Page 728 Analog Trunk Data Setup – Sync. Ring- 0 = Disable (V2.0 Added) 1 = Enable Enable/Disable per trunk. (default = 1) 15-01-01 Basic Extension Data Setup - Extension STA 200~327 = No Setting (SL1000) Name STA 200~319 = No Setting (SL1100) 1-718 Virtual Extensions...
Page 729 6 = Tone Pattern 6 (DR300)/ Melody 3 (DR700) 7 = Tone Pattern 7 (DR300)/ Melody 4 (DR700) 8 = Tone Pattern 2 (DR300)/ Melody 5 (DR700) (default = 5 (SL1000) 8 (SL1100)) 15-02-21 Multiline Telephone Basic Data Setup -...
Page 730 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 21-01-15 System Options for Outgoing Calls - Outgoing Disable on Incoming Line (Toll Restriction) 22-03-01 Trunk Ring Tone Range 0 ~ 8 (V2.0 Added) Select the ring tone range for the trunk. The...
Page 731 ISSUE 2.0 SL1000/SL1100 Dial the mode number in which the key rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Hold key for a second time for Delayed Ring, or Skip to step 10.
Page 732: Voice Mail Integration (Analog)
SL1000/SL1100 ISSUE 2.0 Voice Mail Integration (Analog) Description The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy receptionists and secretaries for more productive work.
Page 733 ISSUE 2.0 SL1000/SL1100 The default values for PRG 45-04-01~PRG 45-04-09 are not assigned. Use the chart below to determine what leading and trailing digits will be sent to the Analog Voice Mail System. Program PRG 45-01-15 PRG 45-01-15 PRG 45-01-15...
Page 734 • Ring Group calls do not follow extension call forwarding to voice mail. • Only one Voice Mail system can be installed in an SL1000/SL1100 system (Analog or Digital, but not both in same system). This restriction is because only one Department Group can be assigned for Voice Mail.
Page 735 ISSUE 2.0 SL1000/SL1100 008E-A1 (SL1000) 084M-B1 (SL1100) 080E-B1 (SL1100) 008E-B1 (SL1100) Related Features Barge-In Caller ID Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup...
Page 736 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 16-01-01 Department Group Basic Data Setup - Department Name not assigned 16-01-02 Department Group Basic Data Setup - Department Call- ing Cycle 16-01-03 Department Group Basic Data Setup - Department Rout-...
Page 737 Voice Prompt Language Assignment for VRS 45-01-01 Voice Mail Integration Options - Voice Mail Department Group Number 45-01-02 Voice Mail Integration Options - Voice Mail Master Name V. M. (SL1000) VOICE MAIL (SL1100) 45-01-04 Voice Mail Integration Options - Park and Page 45-01-05...
Page 738 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 45-05-04 Voice Mail Send Protocol Signal Without Additional Dig- its - Forward-All 45-05-05 Voice Mail Send Protocol Signal Without Additional Dig- its - Forward-Busy 45-05-06 Voice Mail Send Protocol Signal Without Additional Dig-...
Page 739 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 80-04-07 Call Progress Tone Detector Setup - ON maximum time Type 1 (DT) = 0 Type 2 (BT) = 20 (630ms) Type 3 (RBT) = 40 1230ms) Type 4 = 0 Type 5 = 0...
Page 740 SL1000/SL1100 ISSUE 2.0 Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 851: code 78). You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that you are recording. To stop recording, press the Voice Mail Record key again. You can restart and stop recording as required.
Page 741: Voice Mail Message Indication On Line Keys
ISSUE 2.0 SL1000/SL1100 Voice Mail Message Indication on Line Keys Description Voice Mail Message Indication on Line Keys indicates a new voice mail message on Line Keys or DSS/BLF keys. Conditions • When a DSS key of an installed extension is pressed when flashing it calls that extension.
Page 742 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-13-41 Class of Service Options (Supplementary Serv- COS 01~15 = 0 ice) - Voice Mail Message Indication on DSS...
Page 743 ISSUE 2.0 SL1000/SL1100 Dial the number of the extension you want to appear on the key. Press Hold key. Press Speaker key. To program a Voice Mail key on a telephone: Press Speaker key. Dial 851. Press the key you want to program.
Page 744: Voice/Melody Ringing By Vm
Voice/Melody to each ringing Multiline Terminal Extension instead of Caller-ID. Audio Prompt Format In order for uploaded greetings to properly play on the SL1000/SL1100 they must be in the proper format. Audio files not recorded in the proper format may not playback. The proper format is:...
Page 745 • This feature can not be set from Navigation Key. Default Settings Disabled System Availability Terminals Digital Multiline Terminal Required Component(s) CF Card provided by NEC VMDB Related Features Caller ID Guide to Feature Programming Program Num- Program Name Default...
Page 746 VRS Incoming Message Number (0 ~ 100) 11-10-43 VRS Incoming Message Setting Operation To Set the Incoming Voice/Melody ringing from the Call History Mode (SL1000) Below shows the Call ID History list. 1-19 16:08 Press Down on a Navigation Key. Store? Yes:1 Press 1 (YES).
Page 747 ISSUE 2.0 SL1000/SL1100 Press Hold. You can set Name (PRG 13-04-02). ABB0001 Press Hold and Enter the Transfer Mode 0 ~ 3 (PRG13-04-03). TRF0 = Not defined TRF1 = Internal Dial TRF2 = IRG TRG3 = Remote Monitor ABB0001 TRF (0-3)?0- Press Hold and Enter the Ringing Destination (13-04-04).
Page 748 VRS INCOM RI:1 STA:2 (SL1000) VRS INCOM RI:1 STA:2 (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Enter 1 (RI). VRS INCOM (SL1000) VRS INCOM (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000)
Page 749 SL1000/SL1100 Press Hold. ABB0001 (SL1000) ABB 0005 (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Hold. You can set Name (PRG 13-04-02). ABB0001 (SL1000) ABB 0005 (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000)
Page 750 If you Select TRF1 ~3 following can be entered/ TRF1 (Internal Dial): Up to 36 digits TRF2 (Incoming ring Group): 0-25 TRF3 (Remote Monitor): Dial Up to 4 digits (SL1000) 8 digits (SL1100). If you press Exit Key you can clear the digits you entered. ABB0001 MXTarget...
Page 751 ABB0005 ModeX ModeX = X is Mode 1 ~ 3 (PRG 13-04-03) (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) 10. If you set correctly you will hear the Confirmation Beep and see the following Screen.
Page 752 Press Service Code 878. VRS INCOM RI:1 STA:2 (SL1000) VRS INCOM RI:1 STA:2 (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) 1-742 Voice/Melody Ringing by VM...
Page 753 VRS INCOM (SL1000) VRS INCOM (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Enter the Caller ID Number. You can clear the digits entered by pressing Exit key.
Page 754 ABB0001 (SL1000) ABB 0005 (This display indication is for IP Terminal Only.) (V2.0 or higher) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Press Hold and Enter the Transfer Mode 0 ~ 3 (PRG13-04-03). TRF0 = Not defined...
Page 755: Voice Over (Sl1100)
ISSUE 2.0 SL1000/SL1100 Voice Over (SL1100) Description Voice Over lets a user interrupt a busy station user that is on another call. With Voice Over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the Voice Over can respond to the interrupting party without being heard by the original caller.
Page 756 SL1000/SL1100 ISSUE 2.0 • An attempt to Voice Over a station can be denied if the station is in DND (Do Not Disturb) Mode, Automatic Redial is activated, during Station Programming, during Incoming Ringing, during Internal/External Paging, during a Conference Call, during a conference call on hold, the terminal is on internal hold, or the terminal has a call on internal hold.
Page 757 ISSUE 2.0 SL1000/SL1100 Operation To Initiate a Voice Over to a busy extension: Press Voice Over key (PRG 15-07 or SC 851: 48) - OR - Dial 890. You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends.
Page 758: Voice Response System (Vrs)
SL1000/SL1100 ISSUE 2.0 Voice Response System (VRS) Description The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives the system voice recording and playback ability. The CFVRS/CFVM[ ] CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, and the Preamble).
Page 759 ISSUE 2.0 SL1000/SL1100 Automated Attendant (Operator Assistance) Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant provides immediate answering and routing of outside calls without the need for an operator or dispatcher.
Page 760 SL1000/SL1100 ISSUE 2.0 • Permanent Mode This mode sets the feature using system programming and is available for the following types of calls. - Normal Incoming Call When the call is not answered or a user presses the VRS Waiting Message function key, this feature is initiated.
Page 761 ISSUE 2.0 SL1000/SL1100 please,” and quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently. Time, Date and Station Number Check If the system has a DSP daughter board installed for VRS, any Multiline Terminal user can find out the time, date or the extension number while their telephone is idle (on-hook).
Page 762 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 11-10-22 Service Code Setup (for System Administrator) - VRS - Record or Erase General Message 11-12-54 Service Code Setup (for Service Access) - VRS Routing for ANI/DNIS 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 763 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 22-15-07 VRS Delayed Message for Department Group - Discon- 60 (seconds) nect Time After the End of VRS Waiting Message 24-02-03 System Options for Transfer - Delayed Call Forwarding 10 (seconds) Time...
Page 764 SL1000/SL1100 ISSUE 2.0 Operation VRS Messages To record a VRS message: Press Speaker key or lift the handset. - OR - At a Single Line Terminal, lift the handset. Dial 716. Dial 7 (Record). Dial the VRS message number you want to record (001~100).
Page 765 ISSUE 2.0 SL1000/SL1100 After the system answers, dial the DISA password (normally 000000). You hear dial tone. Dial 716 and the VRS password. Dial the function you want. 7 = Record 5 = Listen 3 = Erase Dial the message number (001~100), record the message and press # to end recording.
Page 766 SL1000/SL1100 ISSUE 2.0 Time, Date and Station Number Check To check the extension number of any Multiline Terminal: Do not lift the handset or press Speaker key. Dial 6 for extension number. To check the system time and date from any Multiline Terminal extension: Do not lift the handset or press Speaker key.
Page 767: Voice Response System (Vrs) Upload Download Audio
There are two different User Pro logins available to make changes to audio files on the InMail/VRS CF, but only one allows changes to be made to VRS messages. To login, open an Internet browser and enter the IP of the SL1000/SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.
Page 768: Table 1-59 Default Incoming Ringing Tone
Figure 1-46 VRS User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the SL1000/SL1100. This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left. The table below shows how to interpret the message name to determine this information.
Page 769 ISSUE 2.0 SL1000/SL1100 • Uploading audio files to any type of Call Routing box and Group mailboxes is supported. Auto attendant and group mailbox greetings can be uploaded or deleted using End User WebPro interface with the UA login. • Uploading audio files to any type of Call Routing box and Group mailboxes are not supported. This means auto attendant and group mailbox greetings cannot be uploaded or deleted in the User Pro interface.
Page 770: Table 1-60 Error Messages And Causes
SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) IP4WW-CFVRS-C1 IP4WW-CFVM[ ]-C1 PZ-VM21 Related Features Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 90-02-01 Programming Password Setup - User Name Refer to Programming Manual.
Page 771 Changing VRS Messages using User Admin Mode (UA) Audio files up to 1MB may be uploaded to the SL1000/SL1100 for VRS messages. All 100 VRS messages can be uploaded or deleted. The messages can be used on all VRS features: General Message, Automated Attendant greetings and the 900 Preamble.
Page 772: Voice Response System (Vrs) - Call Forwarding - Park And Page
SL1000/SL1100 ISSUE 2.0 Voice Response System (VRS) - Call Forwarding - Park and Page Description When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 773 ISSUE 2.0 SL1000/SL1100 System Availability Terminals None Required Component(s) IP4WW-CFVRS-C1 IP4WW-CFVM[ ]-C1 PZ-VM21 Related Features Analog Communication Interface (ACI) Music on Hold Guide to Feature Programming Program Num- Program Name Default 11-11-58 Service Code Setup (for Setup/Entry Operation) - Call...
Page 774 SL1000/SL1100 ISSUE 2.0 Operation To have the system page you when you have a call: Press Speaker key (or lift the handset at the Single Line Terminal) and dial 795. When you hear, “Start recording at the tone and press the HASH key when you are done.” record you Personal Greeting and dial # when the announcement is complete.
Page 775: Volume Controls
• Headset volume, off-hook ringing volume, station ringing volume, and Speaker volume adjustments are determined by PRG 15-02-27. • The LCD of the SL1000/SL1100 terminals provide a volume bar indication while adjusting the following volumes or controls: - Speaker Volume...
Page 776 SL1000/SL1100 ISSUE 2.0 Related Features Off-Hook Signaling Guide to Feature Programming Program Num- Program Name Default 15-02-27 Multiline Telephone Basic Data Setup - Handset Volume Operation To adjust the volume of incoming ringing and splash tone: If the telephone is idle, press Speaker key and dial 829. If the telephone is ringing, skip to step 2.
Page 777: Warning Tone For Long Conversation
ISSUE 2.0 SL1000/SL1100 Warning Tone for Long Conversation Description The system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones.
Page 778 SL1000/SL1100 ISSUE 2.0 Single Line Terminals Code Restriction/Toll Restriction Guide to Feature Programming Program Num- Program Name Default 14-01-17 Basic Trunk Data Setup - Trunk to Trunk Warning Tone for Long Conversation Alarm 14-01-25 Basic Trunk Data Setup - Continued/Discontinued Trunk-to-...
Page 779: Chapter 2 Codes Tables
Codes Tables 1 ABOUT THIS CHAPTER ECTION The charts in this chapter provide a list of the Service Codes, Function Key Codes, and System Number Plan/Capacities. The service codes and function codes are listed by number and by feature in separate charts for ease of use.
Page 780: Table 2-2 Service Codes By Number
Cancel Call Forwarding. Call Forwarding Disconnect a call in progress on Forced Trunk Disconnect (After + 001~126 a trunk. (SL1000) 001~096 (SL1100) + busy) 6 + Orbit (01~64) Pick up a call parked in a system Park 04 + orbit Park orbit (01 ~ 64).
Page 781 Set up an Unsupervised Confer- Tandem Trunking (Unsuper- ence. vised Conference) #9 + 001~126 Place a call over a specific trunk. Central Office Calls, Placing 01 + trunk (SL1000) 001~096 (001~126 (SL1100) (SL1000) 001~096 (SL1100)) 0 (Off-Hook) Leave a Message Waiting at a Message Waiting co-worker’s busy or unanswered...
Page 782 SL1000/SL1100 ISSUE 2.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 783 763 + 6-digit code + Override Toll Restriction. Toll Restriction line + telephone num- 772 + Line number Answer a call on a specific trunk. Central Office Calls, Answering (001~126 (SL1000) Hold 001~096 (SL1100) ) Monitor a room telephone. Hotel/Motel (Room Monitor)
Page 784 SL1000/SL1100 ISSUE 2.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 785 ISSUE 2.0 SL1000/SL1100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 786: Table 2-3 Service Codes By Feature
SL1000/SL1100 ISSUE 2.0 Service Codes by Feature Table 2-3 Service Codes by Feature For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first).
Page 787 2 (Paging, ICM, Call Forwards, and Transfers) 3 (All calls) 4 (Call Forwards) Door Box 802 + Door Box (1~8) (SL1000) (1~6) Place a call to a door Box. (SL1100) Forward a Door Box off-premise. E911 Turn off the E911 alarm.
Page 788 Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Flash Flash a trunk from an SLT. Forced Trunk Dis- 724 (after #0 + 001~126 (SL1000) Disconnect a call in progress on a connect 001~096 (SL1100) + busy) trunk.
Page 789 ISSUE 2.0 SL1000/SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Hotel/Motel Set a room as checked in.
Page 790 SL1000/SL1100 ISSUE 2.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Paging, Combined 1 + Zone (1~8) Make a combined zone page.
Page 791 ISSUE 2.0 SL1000/SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Transfer Set the Automatic Transfer for each trunk line.
Page 792: Table 2-4 Function Key Codes By Feature
SL1000/SL1100 ISSUE 2.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Voice Response + ringing ext.
Page 793 Central Of- Code: 01 + Trunk num- Press a line key to On green when fice Calls ber (001~126 (SL1000) place or answer a seized, on red when 001~088 (SL1100)) trunk call (where in use (by other par- Operation: Press key...
Page 794 SL1000/SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 851 (for 3-digit code) or 852 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 795 ISSUE 2.0 SL1000/SL1100 To program a key, press Speaker key, dial 851 (for 3-digit code) or 852 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 796: Table 2-5 Function Key Codes By Number
Trunk Group Routing. Routing Trunk Code: 02 + TRK group Use a trunk group key On red when active Groups (1~9 or 001~126 (SL1000) to access a Trunk 001~096 (SL1100) ) Group. Operation: Press key Trunk Code: 35 Camp On or Queue...
Page 797 ISSUE 2.0 SL1000/SL1100 To program a key, press Speaker key, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 798 SL1000/SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 799 ISSUE 2.0 SL1000/SL1100 To program a key, press Speaker key, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 800 Code: 81 + trunk Automatic Transfer Set up Automatic Slow Flash when set. line 001 ~ 126 to Transfer Transfer to Transfer (SL1000) 001 ~ 76 (SL1100) Operation: Press Code: 83 + Fuc- Voice Mail Select Conversation On when set.
Page 801 Busy/No answer calls. Code: 97 + Door- Doorphone Use Doorphone ac- On when Doorphone phone 1 ~ 8 cess Busy. (SL1000) 1 ~ 6 Fast flash when Door- (SL1100) phone Incoming. Operation: Press Code: #02 + pack- Ecology Set telephone pow- On when set.
Page 802 SL1000/SL1100 ISSUE 2.0 MEMO 2-24 Codes Tables...
Page 803: Chapter 3 Features Availability By Software Revision
Availability by Software Revision on page 3-5 (SL1100) . S = Supported Feature E = Supported and Enhanced N/A = Feature not supported for this software release Table 3-1 Feature Availability by Software Revision (SL1000) SL1000 Feature Name V1.0 V1.5 V2.0...
Page 804 SL1000/SL1100 ISSUE 2.0 SL1000 Feature Name V1.0 V1.5 V2.0 Callback Caller ID Call Return Caller ID Caller ID - Flexible Ringing Caller ID - Shared Logging Central Office Calls, Answering Central Office Calls, Placing Class of Service Clock/Calendar Display/Time and Date...
Page 805 ISSUE 2.0 SL1000/SL1100 SL1000 Feature Name V1.0 V1.5 V2.0 Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hotel/Motel Hotel/Motel - Do Not Disturb Hotel/Motel - DSS Console Monitoring Hotel/Motel - Message Waiting Hotel/Motel - PMS Hotel/Motel - Room Status...
Page 806 SL1000/SL1100 ISSUE 2.0 SL1000 Feature Name V1.0 V1.5 V2.0 Memo Dial Message Waiting Microphone Cutoff Mobile Extension Mobile Extension - Callback to Mobile Phone Multiple Trunk Types Music on Hold Name Storing Navigation Key Night Service Off-Hook Signaling One-Touch Calling...
Page 807: Table 3-2 Feature Availability By Software Revision (Sl1100)
ISSUE 2.0 SL1000/SL1100 SL1000 Feature Name V1.0 V1.5 V2.0 SL Desktop Suite Softkeys Station Hunt Station Message Detail Recording Station Name Assignment - User Programmable Station Relocation Tandem Ringing Tandem Trunking (Unsupervised Conference) Tone Override Traffic Reports Transfer Trunk Group Routing...
Page 808 SL1000/SL1100 ISSUE 2.0 SL1100 Feature Name V1.0 V1.3 V1.5 V2.0 Battery Backup - System Memory Battery Backup - System Power Built-in Auto-Answering Call Arrival (CAR) Keys Call Duration Timer Call Forwarding Call Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override...
Page 809 ISSUE 2.0 SL1000/SL1100 SL1100 Feature Name V1.0 V1.3 V1.5 V2.0 Distinctive Ringing, Tones and Flash Patterns Do Not Disturb (DND) Door Box Ecology Flash Flexible Ring Flexible System Numbering Flexible Timeouts Forced Trunk Disconnect Group Call Pickup Group Listen Handset Mute/Handset Cutoff...
Page 810 SL1000/SL1100 ISSUE 2.0 SL1100 Feature Name V1.0 V1.3 V1.5 V2.0 IP Trunk - H.323 ISDN Compatibility Last Number Redial LCR - Least Cost Routing Licensing Line Preference Long Conversation Cutoff Loop Keys Maintenance Meet Me Conference Meet Me Paging Meet Me Paging Transfer...
Page 811 ISSUE 2.0 SL1000/SL1100 SL1100 Feature Name V1.0 V1.3 V1.5 V2.0 Ringdown Extension (Hotline), Internal/External Room Monitor Save Number Dialed Secondary Incoming Extension Secretary Call (Buzzer) Secretary Call Pickup Security Selectable Display Messaging Selectable Ring Tones Serial Call Single Line Terminals SIP Trunk E.164 CLIP Enhancement...
Page 812 SL1000/SL1100 ISSUE 2.0 MEMO 3-10 Features Availability by Software Revision...
Page 813 ISSUE 2.0 SL1000/SL1100 MEMO Features and Specifications Manual 3-11...
Page 814 Features and Specifications Manual NEC Corporation ISSUE 2.0...

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Sl1100

NEC SL1000 Features And Specifications Manual

Chapter 1 Features

Chapter 2 Codes Tables

Chapter 3 Features Availability by Software Revision

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Summary of Contents for NEC SL1000