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A S U S
S E R V I C E
P O L I C Y
ASUS Service Policy
This chapter provides a general overview of the service policy for
the ASUS L3000Tplus 7A Notebook and service-related
administrative information.
A
sus L3000Tplus 7A Series Notebook is designed with the highest quality and
the best technology available.
control are always enforced to ensure the ultimate product quality and
customer satisfaction. However, in the unlikely event that the notebook
fails in operations and/or components, where service and support are deemed
necessary to rectify the situation, please carefully read through the following chapter
for all information you need to obtain service and support. In addition, ASUS will
continue to improve upon the service channel and all service-related materials in order
to uphold our commitment to the ultimate service quality.
As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the notebook and to provide clear, concise and detailed
information in regards to the service aspects of our product.
This chapter includes the following items:
• ASUS Service Policy Overview
• ASUS Branch Service Repair Centers
• Worldwide Service Channel – Global Service Members
• Map of Service Locations
• Source of Support
Thorough testing and extensive quality
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Summary of Contents for Asus L3Tp
- Page 1 In addition, ASUS will continue to improve upon the service channel and all service-related materials in order to uphold our commitment to the ultimate service quality.
- Page 2 We offer a “One Day Replacement and Three Day Return” policy at ASUS authorized service channels on all ASUS mobile products, as long as the products are still covered under the two-year warranty.
- Page 3 ASUS Branch Service Repair Centers S E R V I C E C E N T E R S The following is a list of all ASUS Branch service repair centers. ASUSTeK Computer Inc. T A I W A N Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.
- Page 4 A S U S ASUS COMPUTER GmbH G E R M A N Y Address: Harkort Str. 25, 40880 Ratingen, BRD., Germany Tel: +49-2102-445011 Fax: +49-2102-442066 Marketing Information: E-mail: Technical Support: E-mail: WWW: ASUS ITALY S.r.L. I T A L Y Via Lazzaro Palazzi 2/A 20124 Milano (MI) Italy Tel Helpdesk/RMA servic Italy E-mail: italy_support@asus.com.tw...
- Page 5 • • If there is no GSM service center nearby, please call ASUS Headquarters in Taiwan to see if other ways can be arranged. This document describes the general GSM service for ASUS notebooks, including P6000 Series, F7400 Series, L7000 Series, M8000 Series, S8200 A (ID1) Series, A1B (ID2) Series, T9A Series B1 Series L2 series, L3 series, and any future models manufactured by ASUSTeK COUMPUTER INC.
- Page 6 GSM at your own expense. You are responsible for backing up all important data stored in your HDD before requesting for GSM service. ASUS and ASUS GSM will not be liable for any data loss during service.
- Page 7 ASUS will pay for the service charges incurred. After your notebook is fixed, you are requested to fill in the GSM Service Report, which can be obtained from ASUS GSM, then return it to the ASUS GSM. Below is a brief list of the ASUS...
- Page 8 A S U S S E R V I C E P O L I C Y Asia Australia Melbourne Brisbane Hong Kong Hong Kong Indonesia Jakarta Japan Tokyo Malaysia Kuala Lumpur Kuala Lumpur Penang New Zealand Christchurch Auckland Philippine Metro Manila Saudi Arabia Riyadh Singapore...
- Page 9 A S U S Map of Service Locations The illustration below points out the locations of ASUS notebook RMA repair center and service channels. Please refer to any one of them for your service needs. S E R V I C E...
- Page 10 P O L I C Y Of course, you can also post your questions and/or concerns via newsgroup to our technical support team for a quick response via the Internet. ASUS Taiwan web site address is http://www.asus.com.tw ASUS USA web site address is http://www.asus.com...