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Dell Vostro 15 7510 Service Manual
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Dell Vostro 15 7510 Service Manual

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Vostro 15 7510
Service Manual
Regulatory Model: P106F
Regulatory Type: P106F002
June 2021
Rev. A00

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Summary of Contents for Dell Vostro 15 7510

  • Page 1 Vostro 15 7510 Service Manual Regulatory Model: P106F Regulatory Type: P106F002 June 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Working inside your computer............................ 6 Entering Service Mode..............................8 Exiting Service Mode..............................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of your system..........................
  • Page 4 I/O board.....................................39 Removing the I/O board............................39 Installing the I/O board.............................. 40 Speakers....................................41 Removing the speakers...............................41 Installing the speakers..............................42 Touchpad.....................................43 Removing the touchpad.............................43 Installing the touchpad............................... 44 Display assembly................................46 Removing the display assembly..........................46 Installing the display assembly ..........................48 Power-button board with fingerprint reader......................50 Removing the power-button board ........................
  • Page 5 Chapter 5: Troubleshooting......................80 Handling swollen Lithium-ion batteries........................80 Dell SupportAssist Pre-boot System Performance Check diagnostics..............81 Running the SupportAssist Pre-Boot System Performance Check..............81 System diagnostic lights..............................81 Recovering the operating system..........................83 Real-Time Clock (RTC Reset)............................83 Flashing BIOS (USB key)..............................83 Flashing the BIOS................................83 Backup media and recovery options..........................84...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 7 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Entering Service Mode

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 9: Exiting Service Mode

    Once the computer shuts down, you may perform the replacement procedures without disconnecting the battery cable from the system board. Exiting Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of your system • Base cover • Battery • Battery cable •...
  • Page 11 Table 1. Screw list Component Screw type Quantity Screw image Base cover ● Captive screws - ● 2 M2x7.5 ● 7 ● M2x4 ● ● Battery M2x3 Wireless card M2x4 Solid-state drive - Slot 1 M2x4 Solid-state drive - Slot 2 M2x4 GPU Fan M2x4...

  • Page 12: Major Components Of Your System

    Major components of your system 1. Base cover 2. Heat sink 3. System fan 4. Memory module 5. Power-adapter port 6. M.2 2280 SSD card 7. System board Removing and installing components...

  • Page 13: Base Cover

    18. Power button with fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 Removing and installing components...
  • Page 15 Removing and installing components...

  • Page 16: Installing The Base Cover

    Steps 1. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and continue to work on the sides to release the base cover from the palm-rest and keyboard assembly.
  • Page 17 Removing and installing components...
  • Page 18 Removing and installing components...

  • Page 19: Battery

    Steps 1. Connect the battery cable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 20: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 21: Battery Cable

    About this task NOTE: Vostro 15 7510 also supports 6-cell (86 Wh) battery. NOTE: Inspiron 15 7510 also supports 6-cell (86 Wh) battery. The following image indicates the location of the 3-cell (56 Wh) battery and provides a visual representation of the installation procedure.

  • Page 22: Installing The Battery Cable

    About this task The following images indicate the location of the battery cable and provide a visual representation of the removal procedure. Steps 1. Flip the battery and remove the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3.

  • Page 23: Memory

    About this task NOTE: Vostro 15 7510 supports two memory slots. NOTE: Inspiron 15 7510 supports two memory slots. The following images indicate the location of the memory module and provide a visual representation of the removal procedure.

  • Page 24: Installing The Memory Module

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Vostro 15 7510 supports two memory slots. NOTE: Inspiron 15 7510 supports two memory slots. Removing and installing components...
  • Page 25 The following image indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3.

  • Page 26: Solid-State Drive-M.2 Slot One

    NOTE: If you have ordered a system with M.2 2280 solid-state drive in M.2 slot one and want to replace it with a M.2 2230 solid-state drive, you will need a mounting bracket (sold separately, please contact Dell support). NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one.

  • Page 27: Installing The 2230 Solid-State Drive In M.2 Slot One

    NOTE: If you have ordered a system with M.2 2280 solid-state drive in M.2 slot one and want to replace it with a M.2 2230 solid-state drive, you may need a mounting bracket (sold separately, please contact Dell support). NOTE: This procedure applies only if you are installing a 2230 solid-state drive in M.2 slot one.

  • Page 28: Removing The 2280 Solid-State Drive From M.2 Slot One

    NOTE: If you have ordered a system with M.2 2280 solid-state drive in M.2 slot one and want to replace it with a M.2 2230 solid-state drive, you will need a mounting bracket (sold separately, please contact Dell support). NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one.

  • Page 29: Installing The 2280 Solid-State Drive In M.2 Slot One

    This procedure is applicable if you are installing a 2280 solid-state drive in M.2 slot one. NOTE: When installing a M.2 2280 NVMe Gen4.0 x4 solid-state drive, you may order a copper thermal shield from Dell support for better thermal performance.

  • Page 30: Solid-State Drive-M.2 Slot Two

    5. Replace the screw (M2x4) that secures the solid-state drive thermal shield and solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.

  • Page 31: Installing The 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Wireless Card

    2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.

  • Page 33: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Gpu Fan

    5. Replace the screw (M2x4) that secures the wireless-card bracket to the wireless card and the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. GPU fan Removing the GPU fan Prerequisites 1.

  • Page 35: Installing The Gpu Fan

    Installing the GPU fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the GPU fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 36: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 37: Heat Sink

    Steps 1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x4) screws to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1.

  • Page 38: Installing The Heat Sink

    About this task The following images indicate the location of the heat sink and provide a visual representation of the removal procedure. Steps 1. In reverse sequential order (as indicated on the Mylar cover), loosen the seven captive screws that secure the heat sink to the system board.

  • Page 39: I/O Board

    Steps 1. Align the screw holes on the heat sink and Mylar cover with the screw holes on the system board. 2. In sequential order (as indicated on the Mylar cover), tighten the seven captive screws that secure the heat sink to the system board.

  • Page 40: Installing The I/O Board

    Steps 1. Open the latch, and disconnect the power button with fingerprint reader cable from the I/O board. 2. Open the latch, and disconnect the power button cable from the I/O board. 3. Peel the tape that secures the I/O-board cable to the I/O board. 4.

  • Page 41: Speakers

    Steps 1. Slide the I/O board into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x4) screws that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 42: Installing The Speakers

    About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.

  • Page 43: Touchpad

    Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Connect the speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4.

  • Page 44: Installing The Touchpad

    Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Peel the tape that secures the touchpad bracket to the palm-rest and keyboard assembly. 3. Remove the three (M2x1.8) and the two (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
  • Page 45 Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3.

  • Page 46: Display Assembly

    4. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly. 5. Replace the three (M2x1.8) and two (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 6. Slide the touchpad cable into the connector on the touchpad and close the latch to secure the cable. 7.
  • Page 47 Removing and installing components...

  • Page 48: Installing The Display Assembly

    Steps 1. Disconnect the display cable from its connector on the system board. 2. Remove the two (M2.5x5) screws that secure the left-display hinge to the system board. 3. Remove the two (M2.5x5) screws that secure the right-display hinge to the system board. 4.
  • Page 49 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the two (M2.5x5) screws that secure the right-display hinge to the system board. 4.

  • Page 50: Power-Button Board With Fingerprint Reader

    3. Exit Service Mode. 4. Follow the procedure in After working inside your computer. Power-button board with fingerprint reader Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover.

  • Page 51: Installing The Power-Button Board

    Installing the power-button board About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure. Steps 1. Align and place the power-button board along with the cable on the palm-rest and keyboard assembly. 2.

  • Page 52: Installing The Power-Button With Optional Fingerprint Reader

    3. Remove the battery. 4. Remove the heat sink. 5. Remove the fan. 6. Remove the power-button board. About this task The following image indicates the location of the power-button with optional fingerprint reader and provides a visual representation of the removal procedure. Steps 1.

  • Page 53: Power Button With Fingerprint Reader

    Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader into its slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the power-button with optional fingerprint reader to the palm-rest and keyboard assembly.

  • Page 54: Installing The Power Button With Fingerprint Reader

    About this task The following images indicate the location of the power button with fingerprint reader and provide a visual representation of the removal procedure. Steps 1. Disconnect the power button with fingerprint reader cable from the I/O board. 2. Remove the screw (M2x4) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 3.

  • Page 55: Power-Adapter Port

    Steps 1. Align and place the power button with fingerprint reader along with the cable on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 3.

  • Page 56: Installing The Power-Adapter Port

    About this task The following images indicate the location of the power-adapter port and provide a visual representation of the removal procedure. Steps 1. Remove the two (M2.5x5) screws that secure the right display-hinge to the system board. 2. Open the display hinge at an angle of 90 degrees. 3.

  • Page 57: System Board

    Steps 1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the power-adapter port cable to the system board. 4.
  • Page 58 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory module. 5. Remove the M.2 2280 solid-state drive M.2 2230 solid-state drive from M.2 slot one, whichever applicable. 6. Remove the M.2 2230 solid-state drive from M.2 slot two, if applicable. 7.
  • Page 59 Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Peel the tape and disconnect the I/O-board cable from the system board. 4.

  • Page 60: Installing The System Board

    9. Remove the two (M2x5) screws that secure the USB Type-C bracket to the system board. 10. Remove the two (M2x2) screws and one (M2x4) screw that secures the system board to the palm-rest and keyboard assembly. 11. Lift the system board off the palm-rest and keyboard assembly. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 61 Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws and one (M2x4) screw that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4.

  • Page 62: Palm-Rest And Keyboard Assembly

    9. Connect the keyboard cable to the system board and close the latch to secure the cable. 10. Connect the keyboard backlit cable to the system board and close the latch to secure the cable. 11. Connect the touchpad cable to the system board and close the latch to secure the cable. 12.

  • Page 63: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Removing and installing components...
  • Page 64 Next steps 1. Install the display assembly. 2. Install the touchpad. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the power button with fingerprint reader based on system configuration. 6. Install the power button with optional fingerprint reader based on system configuration.

  • Page 65: Chapter 3: Drivers And Downloads

    Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 66: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 67: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 68 Table 3. System setup options—System information menu (continued) Overview Processor ID Displays the processor identification code. Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version.
  • Page 69 Table 4. System setup options—Boot Configuration menu (continued) Boot options Custom Mode Key Management Default: PK. Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: PK Table 5. System setup options—Integrated Devices menu System Configuration HDD Fans Configures which HDD fans are populated in the sytem.
  • Page 70 Table 5. System setup options—Integrated Devices menu (continued) System Configuration M.2 PCIe SSD-0/SATA-2 Default: ON. SATA-0 Default: ON. Drive Information Displays the information of various onboard drives. Table 6. System setup options—Storage menu Storage Storage Interface Port Enablement Enables or disables onboard drives Default: ON.
  • Page 71 Enables the USB devices to wake the computer from Standby mode, Hibernate and Power Off. Default: OFF. Enable on Dell USB-C Dock Enables the Dell USB-C Dock when connected to wake the computer from Standby mode, Hibernate and Power Off. Default: ON. Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 72 Table 10. System setup options—Security menu (continued) Security By default, the Attestation Enable option is enabled. Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage Hierarchy is available to the operating system. By default, the Key Storage Enable option is enabled. SHA-256 BIOS and the TPM will use the SHA-256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot.
  • Page 73 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
  • Page 74 Table 13. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer. Asset Tag Create a computer Asset Tag. AC Behavior Wake on AC Enable or disable the wake on AC option. By default, the option is enabled. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
  • Page 75 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior By default, the 0 seconds option is enabled. Table 16. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities provided by Intel Virtualization Technology.

  • Page 76: Advanced Or Engineering Configurations

    Description Auto OS Recovery The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Threshold Assist System Resolution Console and Dell OS Recovery tool. Choose one of the following options: ● OFF ● 1 ● 2—Default ●...

  • Page 77: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell logo appears to display the boot menu. 5. Using arrow keys, select USB Storage Device and press Return.

  • Page 78: System And Setup Password

    6. The system will boot to a Diag C:\> prompt 7. Run the file by typing the full filename Example: O9010A12.exe and hit Return, 8. The BIOS Update Utility will load, follow the instructions on screen. System and setup password Table 21.
  • Page 79 About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3.

  • Page 80: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 81: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 82 The following table shows different power and battery-status light patterns and associated problems. Blinking Problem description Suggested resolution Pattern TPM detection failure Replace the system board. Unrecoverable SPI flash failure Replace the system board. Short in hinge cable tripped OCP1 Check if the display cable (EDP) is seated properly or pinched at the hinges.

  • Page 83: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 84: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 85: Chapter 6: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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