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For Technical Assistance Please Call Toll Free 1-877-4BROTHER Upper thread breaks Upper thread is not threaded correctly Correctly thread the machine Upper thread tension is to tight Reduce upper thread tension Needle is not installed correctly Install needle correctly Needle is bent or worn Replace the needle Presser foot height is incorrect Adjust presser foot height to thickness of material...
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Wrong type of backing Use the correct backing for garment Design contains many small stitches of .2 mm or less Modify design to eliminate stitches of .2mm or less Too much density in design Reduce density in design The area around the hole in the needle plate is damaged Replace needle plate Rotary hook is out of time Re-time rotary hook...