DIGITAL VIDEO CAMCORDER Instruction Manual CAMESCOPE ET LECTEUR VIDEO NUMERIQUES Mode d’emploi VIDEOCAMARA Y GRABADORA DIGITAL Manual de Instrucciones NTSC ENGLISH FRANÇAIS ESPAÑOL Mini Digital Video Cassette...
Unauthorized recording of copyrighted materials may infringe on the rights of copyright owners and be contrary to copyright laws. Digital Video Camcorder, ULTURA and Compact Power Adapter, CA-500A This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT SAFETY INSTRUCTIONS In these safety instructions the word “product” refers to the Canon Digital Video Camcorder ULTURA and all its accessories. 1. Read Instructions — All the safety and operating instructions should be read before the product is operated.
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20. Replacement Parts — When replacement parts are required, be sure the service technician has used replacement parts that are specified by Canon or that have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other hazards.
Notes on Using the Batteries ... 75 Setting the Audio Mix ... 78 Maintenance ... 79 Troubleshooting ... 83 The ULTURA System Diagram ... 86 Optional Accessories ... 87 Finding Your Way Around ULTURA.. 91 Screen Displays ... 94 Specifications ... 98 Index ...
Thank you for Choosing a Canon Camcorder First, we’d like to thank you for purchasing this Canon camcorder. Its advanced technology makes it very easy to use — you will soon be making high-quality videos which will give you pleasure for years to come.
AC power adapter. PCM Digital Sound DV Terminal (IEEE 1394) ULTURA is equipped with a DV terminal that conforms to IEEE 1394. By connecting the ULTURA to your computer, you can capture still or motion images on your computer (optional IEEE 1394 computer interface board required).
Subject to change without notice. When replacement or repair of any product including power supply is required, please return it to the nearest authorized Canon Service Center and have it repaired or replaced with the same number product or equivalent.
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Charging and attaching the battery pack Your battery pack was partially charged before it left the factory. It should have enough power for you to check that your camera is working properly. However, you must charge the battery pack fully if you want it to power the camera for more than a few minutes.
Loading a Cassette OPEN Only use videocassettes marked with the D logo.* Loading and unloading 1. Make sure that you have inserted a power source. 2. Slide the OPEN button to release the cover (the camera’s grip). • Pull the cover fully open. 3.
Protecting tapes from accidental erasure SAVE To protect your recording from accidental erasure, slide the tab on the cassette so that it exposes the hole. (This switch position is usually labeled SAVE or ERASE OFF.) If you load this cassette and put the camera in record pause mode (p. 12), “THE TAPE IS SET FOR ERASURE PREVENTION”...
Basic Recording Before you start recording Have you completed the following steps? • Attached a power source (p. 8). • Loaded a cassette (p. 10). • Removed the lens cap and fastened the grip belt (p. 74). • Chosen the display: viewfinder or LCD screen (p. 16) •...
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(p. 41) and also to the digital effects (p. 45). • To check that the camera is recording correctly, make a test recording first. • Before making important recordings, clean the video heads using a Canon DVM-CL Digital Video Head Cleaning Cassette or a commercially available digital video head cleaning cassette.
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Changing the recording mode (SP/LP) You can record and play back a tape in SP (standard play) and LP (long play) modes. LP extends tape usage by 1.5 times. To switch to LP mode, select REC MODE from the camera or VCR menu, select LP and then close the menu (for instructions on how to use the menus, refer to page 26).
Zooming optical zoom The camera’s 16 zoom lens allows you to choose the best picture angle for each scene: • Press the zoom control towards WIDE to zoom out to wide-angle. • Press it towards TELE to zoom in to telephoto. You can also control the speed of zooming: •...
Using the LCD Screen Switching between displays When you open the LCD screen, it turns on. When you close it, the viewfinder turns on instead. When the LCD screen is closed with its screen side facing up, the LCD screen remains on. Changing the angle of the LCD screen You can choose the angle of the screen that suits you best by opening and...
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Allowing the subject to monitor recording When you turn the LCD panel so that it faces the opposite direction (see diagram opposite), you can watch yourself during recording or let your subject monitor recording. The viewfinder is also activated when the panel is in this position.
Indications that appear when “mirror” is selected: The tape has reached the end Battery power remaining No Cassette is loaded Condensation warning Backup battery error • These indicators appear normally in the viewfinder. Built-in speaker The camcorder has a built-in speaker so you can review the sound track alongside the picture during playback.
• To wind the tape backwards, stop playback and press the REW • If the playback picture is rough (mosaic-like noise), clean the video heads using a Canon DVM-CL Digital Video Head Cleaning Cassette or a commercially available digital video head cleaning cassette.
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Other playback modes Playback pause Press the PAUSE button. To resume normal playback, press it again, or press the PLAY button. The camera automatically goes into stop mode after about five minutes’ playback pause. Fast forward playback To play back the recording at about 9.5 times normal speed, press and hold the button during normal playback or press and hold the FF button during normal fast forward.
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Special playback All these modes except for Frame Advance and Frame Reverse can only be operated from the wireless controller (p. 29). Frame Advance To play back frame by frame, press the +/ the camera body) clockwise repeatedly during playback pause. Press and hold +/ to play back frame by frame continuously.
Connections for Playback on a TV Screen You can connect the camera to a TV or VCR in order to play back your recordings. You will need to attach a power source to the camera (see p. 8). See your TV or VCR instruction manual for further details. If your TV (or VCR) has an S-video input terminal •...
Tips for Making Better Videos Holding the camera For maximum stability, grip the camera firmly with your right hand and keep your right elbow pressed against your body. Support the camera under the lens with your left hand. With practice, you will be able to operate the controls by touch, without taking your eye off the action.
Picture angle Instead of zooming while recording, try to choose your picture angle before you begin. A good way to tell a story with video is to begin with a long shot that establishes the situation, and then move in with medium shots and close-ups to show the details.
• The image stabilizer is not as effective as usual when the tele-converter (optional) is attached. • The Canon Optical Image Stabilizer system shifts an internal lens to remove camera shake. When the camcorder is turned off, the lens moves freely. This may produce a clicking sound when the camera is moved.
Selecting from the Menus Many of the camera’s advanced functions are selected from menus which appear in the display. There are four main menus: 1. Camera menu (when the camera is in record pause mode: the POWER switch set to [ or Q and the standby lever set to MOVIE or PHOTO) 2.
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Edit menu (EDIT MODE) q Set ...p. 63 w Relocate ...p. 70 e Delete ...p. 69 r Preview ...p. 65 t Start...p. 66 y Clear all ...p. 69 u Select set up ...p. 61 Set up menu (SET UP) q Wireless control ...p. 30 w Select recorder ...p.
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It is convenient to close the LCD screen with its screen side facing up when you select items from the menus. Press the screen until it clicks into place. 1. Press the MENU button to open the menu. 2. Turn the command dial to move the arrow up or down the display. 3.
Using the Wireless Controller/Tally Lamp The supplied wireless controller can operate the camera from a distance of up to 16 feet (5 m). Point it at the camera’s remote sensor while you press the buttons. The tally lamp lights up to let you know that the camera is in range and responding to your commands.
Turning off the wireless controller The wireless controller can be turned off to prevent interference from other Canon wireless controllers being used nearby. WIRELESS C.•ON (see p. 26) 1. Open either the camera, VCR or set up menu, and point the arrow at WIRELESS C.
Setting the Date and Time The date and/or time display forms part of the data code. You can choose to display or hide it during playback (see p. 34). Set the date and time display when you first start using your camera. Install the backup battery before you begin (see p.
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14 15 16 17 18 19 20 21 22 23 Time zone LONDON PARIS CAIRO MOSCOW DUBAI KARACHI DACCA BANGKOK H. KONG (Hong Kong) TOKYO SYDNEY SOLOMON Note: • After you selected your time zone and set the date and time, when you travel to another time zone, there is no need to reset the date and time.
Setting the clock 1. Set the camera to record pause mode. • PAUSE appears in the display (see p. 12). 2. Open the menu and select D/TIME SET. • The year display starts to flash. 3. Turn the command dial to change the year. Press the set button to move to another part of the display.
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Setting the display style D/TIME SEL.•DATE & TIME (see p. 26) 1. Press down and slide the POWER switch to VCR. 2. Open the VCR menu and select D/TIME SEL. 3. Choose between DATE, TIME and DATE & TIME. 4. Press the MENU button to close the menu.
– If noise or tape damage prevents the data code from being read. • Data code is not displayed during high speed playback modes. • If a recording made on ULTURA is played back on a different DV camcorder, the data code may not be displayed correctly.
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Setting the “Data Code” Setting “Select Date/Time” Date Time Date & Time • The data code will appear in the display even if DISPLAYS (p. 94) has been set to OFF through the VCR menu. Date/Time Camera data J AN . 1 , 1 9 9 9 2 0 0 : 0 0...
Taking Still Pictures (Photo Mode) You can record still pictures like a photograph. The camera records the picture to tape for approximately 6 seconds. The exposure is automatically adjusted. You can capture the still images on your computer, enhance or retouch the images and print the images out.
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Notes: • While the camera records the still, you cannot use the camera functions (when a cassette is loaded, standby lever/power off do not cut the power until recording is complete). • You cannot use digital effects while the camera is set to photo mode. •...
Searching the Tape (Photo Search/Date Search) This allows you to move quickly through still pictures recorded anywhere on a tape (photo search) or between different days or areas of recording (date search). • You can only use this function from the wireless controller. 1.
Searching and Reviewing While Recording Record search When the camera is in record pause mode, you can use record search to play the tape forwards or backwards to find the point where you want to start or restart recording. This is useful when you want to add a new scene to a previously used cassette.
Using the Various Recording Programs The camera provides you with a choice of eight recording programs. They use different combinations of camera settings in order to adjust the exposure and other functions to match the recording situation. • For simple point-and-shoot operation, select the Easy Recording program. Slide the POWER switch to the [ position.
Selecting from the program menu 1. Set the camera to record pause mode, with the POWER switch set to the Q position. 2. Press the set button to open the program menu. 3. Turn the command dial to move the arrow up or down the display. 4.
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Auto In normal recording conditions, set the POWER switch to Q, and choose AUTO from the program menu. This is the same as the Easy Recording program, except that you now have the option of using any of the camera’s manual functions — you can adjust focus and exposure, set the white balance, and so on.
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Spotlight This program is designed for recording spotlit scenes, such as on a stage. The exposure is automatically adjusted for glare- free recordings of subjects lit by a concentrated light source. Sand & Snow Use this program in places where the background is so bright that the subject appears underexposed in the display —...
Using Digital Effects Fade Trigger (FADE-T) When you start recording, the scene gradually fades in from a black screen. When you stop recording, it gradually fades out. Vertical Wipe (WIPE When you start recording, the picture begins as a thin vertical line in the center of the screen which gradually expands sideways until it fills the whole of the screen.
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Sepia (SEPIA) Records a monochrome image with a sepia tint. Strobe (STROBE) This effect converts on-screen action to a series of still images, giving an effect similar to slow-motion. Selecting the effect DIGITAL EFFECTS 1. Set the camera to record pause mode, with the POWER switch set to the Q position.
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Reactivating the Fade and Wipe Effects You need to activate the fade trigger and vertical and horizontal wipe effects each time you wish to use them. • When you start or stop recording, the scene will begin or end with the effect. (Sound and image fade together).
AUDIO MODE••12bit (see p. 26) The ULTURA can record sound in two audio modes — 12 bit (32 kHz, 4 channel) and 16 bit (48kHz, 2 channel). The 12 bit mode records on two channels (stereo 1), leaving two channels free (stereo 2) for you to add new sound at a later date while the 16 bit mode produces the higher sound quality (slightly superior to CD).
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Wind screen WIND SCREEN•AUTO (see p. 26) The camera has an automatic wind screen to prevent wind noise from interfering with the sound track. (It does not operate with an external microphone: WS | is displayed.) Turn it off when you want the microphone to be as sensitive as possible.
Setting the Self-Timer This is useful when you want to include yourself in the picture when recording. 1. Set the camera to record pause mode. 2. Press the self-timer button “ ” on the camera body or the SELF- TIMER button on the wireless controller. •...
Adjusting Focus Manually The camera can focus automatically. All you have to do is point it, and whatever is in the center of the display will usually be in sharp focus. If it does not seem to be focusing well, it may be because the subject is not suitable for autofocus. It also has two functions which give you more control over focusing.
Focus lock Press the FOCUS wheel to turn off autofocus. The focus remains locked at the point set by autofocus. (AF | appears in the display.) You can now adjust the focus manually. Press the FOCUS wheel again when you want to return to autofocus. Manual focus Use the FOCUS wheel to set the focus.
Adjusting Exposure Manually EXP. The camera adjusts the exposure automatically, making sure that your pictures are neither too dark nor too light. There is a choice of eight recording programs to deal with different recording conditions (see p. 41). This section explains how to use three more exposure functions. These will give you added control over your recordings.
Exposure lock When you are recording in situations where the lighting may change suddenly, you can lock the exposure at the current level in order to control the brightness of the image. To lock the exposure, press the EXP. button. Press it again to return to the automatically set exposure level.
Shutter speed adjustment You can increase or decrease the shutter speed before you record a scene. 1. Make sure the camera is set to record pause mode, in the Auto or FlexiZone program. 2. Turn the command dial to select the shutter speed. •...
Setting the White Balance The camera’s auto white balance system compensates for a wide range of lighting conditions. Although slight variations are unavoidable, colors will appear natural in virtually every situation. In some cases, you will get better results by setting the white balance yourself, or using one of the two preset modes: T Indoor Mode...
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Setting the white balance manually will probably work better than auto white balance when shooting: Subjects with one dominant color, such as sky, sea or forest Close-ups In rapidly changing lighting conditions In places lit by certain types of fluorescent or mercury vapor lights Notes: •...
Returning to a Pre-Marked Position Use the wireless controller to go back to a pre-determined point on a tape following playback. 1. Press the ZERO SET MEMORY button during playback at a point you want to return to later. • The time code is replaced by a tape counter that is set to zero with the indication.
(p. 65), and even delete (p. 69) or re-order scenes (p. 70). • If you connect another Canon digital video camcorder to the camera instead of a VCR, you can use the Auto Editing Function for digital-to-digital editing, with virtually no generation loss in image and sound quality.
Preparing for Editing The Auto Editing Function enables you to smoothly rerecord scenes from an original tape in any order. You can then view the entire finished product and make all the fine adjustments you want before the final recording. It is easy to reorder, to make your videos perfect.
Using the Editing Function for the First Time When you use the editing function for the first time, or with a different VCR, you should set your camcorder to send the correct remote control signals to your VCR. The camera will not forget this setting unless you change it.
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VCR. VCR remote control signals vary depending on model and brand. First, choose the right RECORDER setting for your VCR. The number indicates the VCR brand. The letter indicates the set of signals. Brand Settings Canon 1-A to 1-C Aiwa 2-A to 2-C Akai...
Choosing a Scene (SET Function) You can put a scene into the editing program by pressing the set button at the point where you want the scene to start and at the point where you want it to end. (The “cut-in”...
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Notes: • TOTAL at the lower right corner of the screen tells you the total running time of all the scenes you have selected. For best results, when editing from the start of the tape, let the tape run for about 20 seconds according to the counter.
Preview and Recording Preview function You can preview the editing program. The PREVIEW function plays the whole program, automatically pausing at the “cut-in” and “cut-out” of each scene to help editing. 1. Choose PREVIEW from the edit menu and select the program number from which the preview starts by turning the command dial.
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Running the editing program (START function) 1. Make sure the VCR is ready to record and on pause. 2. Choose START from the edit menu and select the program number from which you want to start the editing program by turning the command dial.
Cut-In and Cut-Out Adjustments Setting the Cut-In and Cut-Out Adjustments The point where a scene starts is called the “cut-in” point, and the point where it ends is called the “cut-out” point. Some VCR models take a second or more to actually start recording after they receive the command signal.
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How to calculate the best adjustment for the “cut-in” and “cut-out” points The tape on which you recorded the digital timer in “Setting RECORDER” is used for calculating the adjustment value. 1. Rewind the tape in the VCR and play back the recorded digital timer.
Deleting Scenes and Clearing the Program Clearing the whole display (CLEAR ALL function) This deletes the whole program. 1. Choose CLEAR ALL from the edit menu. 2. Press the set button. • All the program number indications will return to normal. All data is deleted. •...
Reordering Scenes You can move the scenes around and reorder them. 1. Choose RELOCATE from the edit menu and select the program number which you want to relocate by turning the command dial. • The selected program number flashes. 2. Press the set button. •...
Simple Editing to a VCR If you cannot find the appropriate remote control setting for the camcorder to control your VCR, you still can edit a tape to the VCR as follows. Preparations 1. Connect the camera to the VCR. •...
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ULTURA before connecting the other end of the cable to the recording device. When you are recording to the ULTURA, slide the POWER switch to VCR and press the DV REC button on the ULTURA or the wireless controller’s REC PAUSE button (“DV IN”...
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DK-1 DV Capture kit With the optional DK-1 kit, you can download high quality beautiful still pictures for making cards, calendars, a digital photo album, use on internet home pages, and so on. For full details of how to use the DK-1 DV Capture Kit, refer the DK-1’s and computer’s instruction manual.
Preparing the Camera Adjust the viewfinder • In record pause mode, turn the viewfinder focusing lever (focusing the display) to suit your eyesight. • The viewfinder rotates to give a choice of shooting positions. Prepare the lens cap • Hook the lens cap on to the grip belt while you are recording, and place it over the lens when you have finished.
Notes on Using the Batteries Charging and recording times • These times vary — the safest policy is always to have two or three times as many battery packs as you think you will need. • You will get more recording time if you turn the camera off between shots, instead of leaving it in record pause mode.
Taking care of the battery pack Always attach the terminal cover. • Do not allow any metal objects to touch the terminals, as this can cause a short circuit and damage the battery pack. Attach the terminal cover whenever the battery pack is not being used.
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DANGER! Treat the battery pack with care. • Keep it away from fire (or it might explode). • Do not expose the battery pack to temperatures greater than 140°F (60°C). Do not leave it near a heater, or inside a car in hot weather, for example. •...
Setting the Audio Mix AUDIO BALANCE MONITOR ST-1 ST-2 When you play back a tape that was recorded in 12 bit mode, you can set the audio output: stereo 1 (the original sound), stereo 2 (any new sound, dubbed to the tape after recording), or a mixture of the two.
Maintenance Cautions Avoid high temperatures and high humidity. • Do not leave the camera inside a car in hot weather, for example. • Be careful of heat radiating from video lighting equipment. • Do not take the camera into a humid room. Avoid sudden changes in temperature.
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When the video heads are badly contaminated, the camera may show a blank blue screen. • Clean the video heads using Canon’s DVM-CL Digital Video Head Cleaning Cassette. If the “noise” remains, repeat the cleaning (up to maximum of five times).
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• You can use the compact power adapter to operate your camera and charge battery packs in any country where the electricity supply is between 100 and 240 V AC, 50/60 Hz. Contact your Canon dealer for information about plug adapters for overseas use.
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Condensation Condensation may form on the camera when it is moved from a cold place to a warm place. Using the camera while condensation is present can damage both the tape and the camera. Condensation may become a problem: When you bring the camera from a cold place to a warm room When the camera is left in a humid room Protecting the camera from condensation...
Troubleshooting Refer to this checklist first if you have any problems with your camcorder. Possible explanations are given for each problem on the list — turn to the page numbers in parentheses for more information. Make sure that the camera is properly connected if you are using it with a TV or VCR.
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? The camera won’t focus. Note: • Some subjects are not suitable for autofocus. In these situations, you will often get better results using manual focus (see p. 51). Focus on something which is about the same distance away, lock the focus, and then point the camera at your original, hard-to-focus subject.
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• When recording in dark places a bright light in the scene may cause a vertical light bar (“smear”) to appear. This is a normal feature of camcorders. • The video heads need cleaning (p. 80). • The video heads need cleaning (p.
The ULTURA System Diagram WD-46 Wide- converter WL-D72 Wireless Controller TL-46 Tele- converter FS-46U Filter Set SR-37.5/46 Step-up Ring FS-46 Filter Set BP-900 Series Lithium-ion Battery Pack Stereo Microphone (commercially available) SC-1000 Soft Carrying Case MiniDV Video Cassette DC-900 DC Coupler...
Optional Accessories Call or visit your local retailer/dealer for genuine Canon video accessories. You can also obtain genuine accessories for your Canon camcorder by calling: 1-800-828-4040, Canon U.S.A. Information Center. Battery pack Extra battery for use with the ULTURA. Battery pack...
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SR-37.5/46 Step-up ring This makes it possible to use the 46 mm filters and converters (shown below) with ULTURA. When you attach the filter or conversion lens, you cannot use the supplied lens cap. TL-46 Tele-converter This tele-converter lens increases the focal length of the camera lens by a factor of 1.4.
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This holds two battery packs and can charge them both consecutively. It can then be connected directly to the ULTURA to give twice the playback time. It can also make use of the higher performance battery pack BP-941, to give up to 8 hrs. 20 mins. recording time.
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Adaptec, Inc./MGI PhotoSuite is a trademark of MGI Software Corp./Windows is a registered trademark of Microsoft Corporation. This mark identifies genuine Canon video accessories. When you use Canon video equipment, we recommend Canon-brand accessories or products bearing the same mark. Provided accessories:...
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MENU button (P. 28) START/STOP button (P. 12) PHOTO button (P. 37) SELF TIMER button (P. 50) TV SCREEN button (P. 94) DATA CODE button (P. 35) AUDIO MONITOR button (P. 78) REC PAUSE button (P. 72) ZERO SET MEMORY button (P.
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Screen Displays To display the date and time on a connected TV, press the wireless controller’s DATA CODE button. Press the wireless controller’s TV SCREEN button to see the other displays on the TV screen. (The displays appear white on-screen.) They will not be added to any recordings you make with the camera.
Normal playback (p. 19) Fast forward (p. 19) Rewind (p. 19) Fast forward playback (p. 20) Rewind playback (p. 20) Frame advance playback (p. 21) Frame reverse playback (p. 21) Playback pause (forward and reverse) (p. 20) Slow playback (forward and reverse) (p.
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Volume level (p. 18) Screen brightness (p. 80) DV input (p. 72) Photo mode (p. 37) Setting the AF/AE F mark flashes white AF/AE locked F mark lights up green Recording programs (p. 41) Manual exposure display (p. 53): Exposure locked Brighter than standard exposure level Darker than standard...
Time Code 1 2 : This records counter information, including hour, minute, second, and frame number on a special data code area on the tape itself. It is reset automatically when a new tape is loaded. In camera mode, the frame number doesn’t appear.
Battery capacity: 1,500 mAh Dimensions: 1 (38.2 20.5 70.5 mm) Weight: 3 oz (96 g) feet Weight and dimensions are approximate Errors and omissions excepted. Subject to change without notice. Canon is a trademark of Canon Inc. oz approx. (720 g)
FlexiZone Control, 51 Focusing, 51 Ó Head Cleaning, 80 Headphones, 48 Horizontal Wipe, 45 È Image Stabilizer, 25 Introducing the ULTURA, 7 Ò LANC, 71 LCD Screen, 16 Lens Cap, 74 Loading Cassettes, 10 Low Light, 44 LP Mode, 14 ˜...
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∏ Pause, Record, 12 Photo Mode, 37 Photo Search, 39 Playback, 19 Playback Connection, 22 Playback Pause, 20 Portrait, 43 Power Adapter, 8 Powering Your Camcorder, 8 Pre-Marked Position, 58 Preparing the Camera, 74 Problems, 83 Â Recharging the Battery Pack, 75 Record Pause Mode, 12 Record Review, 40 Record Search, 40...
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ULTURA DIGITAL VIDEO CAMCORDER LIMITED WARRANTY The limited warranty set forth below is given by Canon U.S.A., Inc. (“CUSA”) with respect to each Canon ULTURA Digital Video Camcorder (“DV Camcorder”) purchased and used in the United States. Each Canon DV Camcorder, when delivered to you in new condition in its original container, is warranted against defective material or workmanship as follows: for a period of one (1) year from the date of original purchase (three (3) months in the case of the video head part), defective parts or DV Camcorders returned to a CUSA factory service center (“CUSA Center”) or...
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Ship your Canon digital video equipment in its original carton, box or equivalent, properly packed, fully insured with shipping charges prepaid, together with a copy of your bill of sale or other proof of purchase and a description of the problem to any of the Canon Service Facilities in Canada.
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15955 Alton Parkway, Irvine, CA 92718 USA CANON U.S.A., INC. HONOLULU OFFICE 1020 Auahi Street, Bldg. #8, Honolulu, HI 96814 USA If you have any questions, call the Canon U.S.A. Information Center toll-free at 1-800-828-4040 (U.S.A. only). CANADA CANON CANADA INC. NATIONAL HEADQUARTERS 6390 Dixie Road, Mississauga, Ontario L5T 1P7 CANON CANADA INC.