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Operating instructions for washing machines To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time. en-GB M.-Nr. 11 360 040...
Protective foil and stickers removal ..............17 Miele@home ......................18 1. Set the language ....................19 2. Setting up Miele@home ..................19 3. Remove the transit bars ..................20 4. Commissioning TwinDos ................... 20 5. Starting the calibration programme..............23 Washing environmentally and economically ............
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Water softeners ..................... 59 Dispensing aids ..................... 59 Fabric conditioner and liquid starch ..............59 Recommended Miele detergents ................61 Recommended detergents in accordance with Directive (EU) Nr. 1015/2010..62 Cleaning and care .................... 63 Cleaning the external casing and the control panel ..........63 Cleaning the detergent dispenser drawer .............
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Contents Problem solving guide .................. 67 The programme does not start................67 Fault message after a programme has been interrupted........68 Fault message at the end of a programme ............69 Messages or faults with the TwinDos system ............71 General problems with the washing machine ............
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Water plus level ....................101 Maximum rinse level.................... 102 Suds cooling......................102 Low water pressure ..................... 102 Anti-crease ......................102 Miele@home ......................103 Remote control....................104 SmartGrid ......................104 RemoteUpdate ....................105 Detergents and care products ................. 106 Detergent......................106 Specialist detergents ..................
/ recycling centre for electrical and electronic ap- pliances, or contact your dealer or Miele for advice. You are also respons- ible for deleting any personal data that may be stored on the appliance being disposed of. Please ensure that your old appliance poses no risk to children while being stored prior to disposal.
It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from in- correct or improper use or operation.
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Warning and Safety instructions The washing machine can only be used by people with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, if they are supervised whilst using it or have been shown how to use it safely and recognise and understand the con- sequences of incorrect operation.
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Faulty components must only be replaced by genuine Miele ori- ginal spare parts. Only when these parts are fitted can Miele guaran- tee the safety standards of the machine. The electrical socket must be easily accessible after installation so that the machine can be disconnected from the electricity supply if necessary.
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Warning and Safety instructions If the electrical connection cable is faulty it must only be replaced by a Miele authorised service technician to protect the user from danger. The machine must be isolated from the electricity supply when cleaning and maintaining the machine and in the event of a fault.
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Warning and Safety instructions Correct use Do not install the washing machine in a room where there is a risk of frost. Frozen hoses may burst or split. The reliability of the elec- tronic control unit may be impaired at temperatures below freezing point.
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If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at www.miele.co.uk or from Miele. Strictly observe the instructions on the packaging.
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A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer.
Operating the washing machine Control panel a Control field d OK sensor control The control field consists of a dis- The OK sensor control is used for play and various sensor controls. confirming selected values. The individual sensors are explained e TwinDos sensor control with the in the following sections.
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Operating the washing machine g Sensors for extra options j sensor You can supplement wash pro- You can specify the level of soiling of grammes with extra options. the load in three settings. This If a wash programme has been se- sensor is only active with the lected, the sensor controls for the TwinDos option activated.
Operating the washing machine Setting numerical values Display The standard display shows the follow- Start in ing from left to right: The numerical value is highlighted in 2:59 1600 white. Touching the sensor control ...
Before using for the first time Remove the drain hose elbow Damage resulting from incorrect from the drum installation and connection. Installing and connecting the wash- An elbow piece for the drain hose is ing machine incorrectly will cause stored in the drum.
– a WiFi network Therefore, the availability of featured functions cannot be guaranteed. – the Miele@mobile App – a Miele user account. The user ac- Miele@home availability count can be created via the The ability to use the Miele@mobile app Miele@mobile App.
The following message appears in the display: Set up now To set up Miele@home now: touch the OK sensor control. To postpone setup until later: touch the sensor control until the follow- ing appears in the display: Set up later ...
Confirm with the OK sensor control. Remove the transit bars as described in “Installation and connection”. Miele UltraPhase 1 The following message appears in the display: Confirm with the OK sensor control.
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Before using for the first time The following appears in the display: Insert Push the UltraPhase 1 detergent cartridge into compartment 1 until it locks into position. Remove the foil from the detergent cartridge. Open the access panel for TwinDos.
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Agent for Confirm with the OK sensor control. Miele UltraPhase 2 Remove the film from the detergent cartridge. Confirm with the OK sensor control. The dispensing quantity for UltraPhase 2 is preset for (hardness level II).
Before using for the first time 5. Starting the calibration pro- gramme For optimum water and energy con- sumption and excellent wash results, it is important to calibrate the washing machine. To do this, the Cottons programme must be run without laundry and without detergent.
– Washing at low temperatures and/or using liquid detergents can cause bacteria and odours to build up in the washing machine. Miele therefore re- commends cleaning the washing ma- chine once every month. The washing machine reminds you to...
1. Prepare the laundry Tip: Stains (e.g. blood, egg, coffee, tea) can be pre-treated using some handy tricks which can be found in the Miele guide to laundry care. Damage due to solvent-based cleaning agents Cleaning agents containing benzine, stain remover, etc., can damage...
2. Select a programme 2. Selecting additional programmes Switching on the washing ma- by setting the programme selector to chine “Further programmes/” and using Turn the programme selector to a the display: programme. Programme selection There are three possible ways to select a programme: 1.
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2. Select a programme 3. Selecting programmes via the Mo- bileStart programme selector pos- ition and the Miele@mobile app Tip: In order to use MobileStart , the washing machine must be logged on to the WiFi network and Remote control must be switched on.
3. Load the washing machine Open the door Close the door Take hold of the door and pull it Make sure that no items are caught open. between the door and the seal. Check the drum for pets or foreign objects before loading it with laun- dry.
4. Select programme settings Extras sensor control Selecting a temperature/spin speed You can select additional extras using the Extras sensor control. You can alter the preset temperature/ Touch the Extras sensor control. spin speed of a wash programme if this option is permitted for that pro- The following appears in the display: gramme.
4. Select programme settings Delay start/SmartStart Cancelling delay start The selected delay start period can be Delay start cancelled before the programme starts. With the delay start function, you can Touch the sensor control. delay the start of the programme. The selected delay start period will ap- This function is active when the set- pear in the display.
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4. Select programme settings SmartStart Setting the time period The SmartStart function lets you If you have activated the SmartGrid define a period of time during which function in Settings, SmartStart in your washing machine will start auto- stead of will appear in the dis- Start in play when you touch the sensor...
UltraPhase 1 and UltraPhase 2 clean white and coloured fabrics thoroughly. UltraPhase 1 and UltraPhase 2 single- use cartridges are available to order from Miele, your Miele dealer or via the Miele online shop. Activating TwinDos dispensing Press the yellow button above the TwinDos dispensing is automatically ac- cartridge to release the lock.
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5. Add detergent Selecting the degree of soiling Using other methods to remove stains The degree of soiling in laundry is di- vided into 3 settings: If you wish to use additional methods of stain removal, you have the following – Light options: No visible soiling or stains...
5. Add detergent Adding fabric conditioner Detergent dispenser drawer Any detergent suitable for automatic front loading washing machines can be used. Please observe the instructions for use and dosage on the detergent packaging. Ensure that TwinDos dispensing is deactivated. Adding detergent ...
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5. Add detergent Tips on dosing Using liquid detergent with a pre- wash Adjust the detergent dosage to the level of soiling of the laundry and the size of Liquid detergent cannot be used for the the load. Reduce the amount of deter- main wash if the pre-wash has been se- gent with smaller loads (e.g.
Each capsule contains the correct amount for one wash cycle. Caps are available to order from Miele Open the lid of the / compart- or from the Miele online shop (see the ment. end of this booklet for contact details). ...
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5. Add detergent The wash programme will dispense the contents of the capsule at the correct time. Water intake to the compartment is solely via the capsule. Do not add any additional fabric con- ditioner to the compartment. Remove the empty capsule at the end of the programme.
6. Starting the programme Touch the flashing Start/Add laundry Adding laundry during a pro- sensor control. gramme sequence The door will lock and the programme Laundry can be added or removed at will start. any time, provided that the symbol The programme status will appear in is not illuminated in the display.
7. End of programme Opening the door and remov- ing the laundry The door remains locked during the anti-crease phase. The display will change to show: Finish/Anti-crease Press Start button Unlock the door either by touching the Start/Add laundry sensor control or by turning the programme selector to the position.
Spinning Final spin speed in the pro- Programme gramme Cottons 1600 When a programme is selected, the op- Minimum iron 1200 timum spin speed for this wash pro- Delicates gramme is shown in the display. Woollens 1200 A faster spin speed can be selected for Silks ...
Spinning Interim spin Omitting the interim-spin and the final spin There is a spin cycle after the main wash and between the rinses. A reduc- Before the start of the wash pro- tion in the final spin speed will also re- gramme, reduce the spin speed to duce the interim spin speed as appro- After the last rinse, the water will be...
Programme chart Programmes on the programme selector Cottons Cold to 90 °C Max. load 9.0 kg Items Cotton, linen or mixed fibre fabric, e.g. table linen, towelling, under- wear, T-shirts, etc. The wash temperatures 60 °C/40 °C are different to the / wash temperatures due to: –...
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– Wash silk shirts and blouses in the Silks programme. – If the preset Pre-ironing Extra is switched off, the maximum load capacity is increased to 2.0 kg. MobileStart The Miele@mobile app is used for selecting programmes and operating the ap- pliance. QuickPowerWash 60 °C – 40 °C Max.
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Programme chart Dark garments/Denim Cold to 60 °C Max. load 3.0 kg Items Black and dark items made of cotton, mixed fibre or denim – Wash inside out. – Denim often contains excess dye and may run during the first few washes. Therefore, wash light and coloured items separately. ECO 40-60 Max.
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Programme chart Programmes accessed via Further programmes/ on the pro- gramme selector Outerwear Cold to 40 °C Max. load 2.5 kg Items Performance outerwear (e.g. jackets and trousers) made from mem- brane fabric such as Gore-Tex®, SYMPATEX®, WINDSTOPPER®, etc. – Zip up or close any jackets with Velcro before washing. –...
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Programme chart Pillows Cold to 60 °C 2 pillows (40 x 80 cm) or 1 pillow (80 x 80 cm) Items Washable pillows with synthetic filling – Remove air from the laundry before washing to prevent an excess- ive build-up of foam. To do this either push the items into a narrow laundry bag to compress them or tie them together with a wash- able strap.
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Programme chart Down duvets Cold to 60 °C Max. load 2.5 kg 1 down duvet 2.20 m x 2.00 m Items Quilts, duvets and pillows with feather or down filling – Remove air from the laundry before washing to prevent an excess- ive build-up of foam. To do this either push the items into a narrow laundry bag to compress them or tie them together with a wash- able strap.
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Cleaning the washing machine will significantly reduce bacteria, mould and biofilm, as well as prevent the build-up of unpleasant odours. – Optimum results can be achieved by using Miele’s IntenseClean washing machine cleaner. Alternatively, a universal powder deter- gent can be used.
Extra options You can use the extra options buttons Pre-ironing to augment the wash programmes. In order to reduce creasing, the laundry undergoes a smoothing process at the Selecting Extras end of the programme. Reducing the Extra options are selected or deselec- maximum load by 50 % will achieve a ted using the sensors in the control better result.
Extra options Extra options can be selected using the Extras sensor control The Eco Extra helps to save energy. The wash temperature is reduced and the Selecting extra options in the display wash duration is increased in return. The wash programme continues to ...
Extra options Extra quiet This option reduces noise levels during the wash programme. Use this if you want to wash during quiet periods (for instance when children are sleeping). The final spin is automatically reduced to (Rinse hold). The programme duration is increased.
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Programme sequence Special features in the pro- = low water level gramme sequence = medium water level Anti-crease: = high water level At the end of the programme, the drum = intensive rhythm continues to turn at intervals for up to 30 minutes to help prevent creasing.
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PowerWash PowerWash is activated automatically PowerWash is a washing technique de- in the programmes listed above. veloped by Miele. It is activated in the following programmes: PowerWash is deactivated if: – Cottons (with small and medium load – The selected final spin speed is less sizes) than 600 rpm...
Changing the programme sequence Changing a programme (safety Interrupting a programme lock) Turn the programme selector to the position. A programme, temperature, spin speed or selected option cannot be changed The washing machine switches off. once the machine has been success- ...
Garment care label symbols Drying Washing The number of dots indicates the dry- The figure quoted in the bucket is the ing temperature maximum temperature the garment can be washed at. The number of Normal temperature bars under the symbol indicates the ...
Detergent The correct detergent Dispensing aids All detergents produced for automatic Use dispensing aids, (e.g. balls) if these washing machines are suitable. Follow are supplied with the detergent, particu- the manufacturer's instructions and larly when using liquid detergent. dosage recommendations on the pack- Refill packs of detergent aging.
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Detergent Adding fabric conditioner or li- Colour run and dye removers/ quid starch separately dyes Prepare the starch in accordance with Damage due to colour run/dye the manufacturer's instructions on the removers. packaging. Colour run and dye removers can Tip: When adding fabric conditioner, cause corrosion in the washing ma- activate the Water + extra option.
Detergent Recommended Miele detergents Miele detergents have been specially designed for day-to-day use in Miele wash- ing machines. See “Detergents and care products” for more information about these detergents. Miele Miele single-use capsules UltraPhase 1 and 2 ...
Detergent Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 The recommendations apply to the temperature ranges given in the Programme chart. Universal Coloureds Delicates and Specialist woollens detergent Cottons – – Minimum iron – – –...
Cleaning and care Cleaning the external casing Cleaning the detergent dis- and the control panel penser drawer Washing at low temperatures and the Risk of electric shock! use of liquid detergent can lead to a Mains voltage is present when the build-up of bacteria in the detergent washing machine is switched off dispenser drawer.
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Cleaning and care Cleaning the siphon and the / compartment channel Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thor- oughly after using liquid starch a few times.
Start mainten.? (only available in selected countries) or an empty TwinDos container. Both are available from the Miele online shop. Touch the sensor control until the following appears in the display: The washing machine has a cleaning ...
Cleaning and care Using pointed pliers, take hold of the Hygiene info plastic filter slat 2 and remove the (Cleaning the drum) plastic filter. Washing at low temperatures and/or us- Clean the filter. ing liquid detergents can cause bacteria and odours to build up in the washing ...
The door is not closed properly. The door lock could in the display: not engage. Service Door release Close the door again. fault F35 Start the programme again. If the fault message appears again, contact the Miele Customer Service Department.
Waterproof system. Close the stopcock. Turn off Ser- vice Call the Miele Customer Service Department. There is a fault. Service Fault F Disconnect the washing machine from the electri- city supply. Switch off at the wall and withdraw the plug from the socket, or disconnect the fuse.
Clean machine Touch the OK sensor control. Run the Clean machine programme using Miele ma- chine cleaner or a universal powder detergent. This will clean the washing machine and prevent a build-up of bacteria and odours. The messages will appear at the end of the programme and when the washing...
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(see “Installation – Levelling the ma- chine”). Check whether the maximum drain height of 1 m has been exceeded. If the fault message appears again, contact the Miele Customer Service Department. The washing machine can still be used, but without the Pre-ironing extra op- tion.
Detergent is not dispensed even though the TwinDos sensor control is lit. Give it another try. If detergent is still not dispensed, call the Miele Customer Service Department. The messages shown on this page are examples. They may differ depending on...
60 °C has not been run for a long time. Run the Maintenance wash programme using Miele machine cleaner or a universal powder de- tergent. This will clean the washing machine and prevent a build-up of bacteria and odours.
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Problem solving guide General problems with the washing machine Problem Cause and remedy Large amounts of deter- The water pressure is too low. gent residue remain in Clean the water inlet filter. the detergent dispenser It may be useful to select the Water + extra option. drawer.
Use more detergent. Before washing the next load, run the Maintenance wash using Miele machine cleaner or a powder de- tergent. White residues which The detergent contained compounds (zeolites) to aid look like powder deter- water softening which are not soluble in water.
Wait until the temperature in the drum has de- creased and the message has gone out in the dis- play. The following appears The door lock has jammed. in the display: Call the Miele Customer Service Department. Service Door release fault F35...
Problem solving guide Draining the washing machine Opening the door in the event of a blocked drain outlet and/ Remove the drain filter, though not or power cut completely. Switch off the washing machine. Place a suitable container under the access panel, e.g.
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Problem solving guide Open the door Danger of injury due to rotating drum! Reaching into a moving drum is ex- tremely dangerous. Always make sure that the drum is stationary before reaching in to re- move laundry. Clean the drain filters thoroughly. ...
Optional spare parts and accessories cannot remedy yourself, please contact for this washing machine are available your Miele Dealer or Miele Service. from your Miele Dealer, the Miele Spare Parts Department or via the internet at Contact information for Miele Service www.miele.co.uk.
Installation Front view a Water inlet hose (pressure tested to e Detergent dispenser drawer 7000 kPa) f Door b Mains connection cable g Access to filters, pumps and emer- c Flexible drain hose (with detachable gency release swivel elbow) h Access panel for TwinDos cartridges d Control panel i Four height-adjustable feet...
Installation Rear view a Drain hose e Water inlet hose (pressure tested to 7000 kPa) b Transport clips for inlet and drain f Safety caps for transit bars hoses and mains connection cable c Mains connection cable g Transport clips for inlet and drain hoses and for storing transit bars d Protruding lid for holding when mov- when not in use...
2. then use a screwdriver to release the Secure the washing machine using a catches at the top and bottom. clamp/fastening bracket (MTS floor mounting kit – available from your Miele dealer or Miele spare parts de- partment).
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Installation Using the spanner supplied, turn the Turn the right-hand transit bar 90°, left-hand transit bar 90°, then then withdraw the transit bar. withdraw the transit bar.
Installation Risk of injury from sharp edges. There is a risk of injury from reaching into holes that are not covered. Cover the holes for the transit bars after they have been removed. Secure the transit bars to the back of the washing machine.
Installation Levelling the machine The washing machine must stand per- fectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase elec- tricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used for levelling the washing machine.
Installation Installing under a continuous work- Washer-dryer stack The washing machine can be combined with a Miele tumble dryer in a washer- Risk of electric shock due to ex- dryer stack. The appropriate “WTV” posed cables stacking kit* to match your dryer is re- There is a risk of coming into contact quired.
Installation Electronic unit and washing machine The water protection system housing The Miele water protection system pro- – Sump tects all parts of the washing machine Any leaking water is collected in a from water damage. sump in the base of the machine. A...
Installation Maintenance Connection to the water supply Only use a genuine Miele hose that has Health risk and risk of damage been pressure tested to withstand at due to contaminated incoming water. least 7,000 kPa should you ever need a The quality of the incoming water replacement.
If required, the hose can be extended to a length of up to 5 m. Accessories are available from Miele or from your Miele dealer. For a delivery head of more than 1 m (up to a max. of 1.8 m) a replacement drain pump will need to be fitted.
If the connection cable is damaged, it must only be replaced with a specific connection cable of the same type (available from the Miele Customer Ser- vice Department). For safety reasons, such replacement may only be carried out by a qualified technician or the Miele Customer Service Department.
Technical data Height 850 mm Width 596 mm Depth 643 mm Depth with door open 1077 mm Height for building under 850 mm Width for building under 600 mm Weight Approx. 96 kg Capacity 9 kg dry laundry Voltage See data plate Connected load See data plate Fuse rating...
Technical data Conformity declaration Miele hereby declares that this washing machine complies with Directive 2014/53/ The complete text of the EU declaration of conformity is available from one of the following internet addresses: – Products, Download from www.miele.co.uk – For service, information, operating instructions etc: go to www.miele.co.uk/do- mestic/customer-information-385.htm and enter the name of the product or the...
Technical data Data sheet household washing machines In acc. with delegated regulation (EU) No. 1061/2010 MIELE Model name/identifier WSI 863 Selection 9,0 kg Rated capacity Energy efficiency class A+++ (most efficient) to D (least efficient) A+++ 130 kWh/year Annual energy consumption (AE Energy consumption of the standard “60°C cotton programme”...
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Technical data Based on 220 standard washing cycles for cotton programmes at 60 °C and 40 °C at full and partial load, and the consumption of the low-power modes. Actual energy consumption will depend on how the appliance is used. Based on 220 standard washing cycles for cotton programmes at 60 °C and 40 °C at full and partial load.
Consumption data Note for test institutes Test programme in accordance with EN 60456 and energy label with Directive 1061/2010 TwinDos dispensing must be deactivated when carrying out comparison tests. With the PowerWash washing technique, during the heating phase, the temper- ature measured by the sensor in the suds container is higher than the actual temperature of the laundry.
Settings Selecting settings You can use the settings to alter the washing machine's electronics to suit Touch the sensor controls until changing requirements. the setting you want appears in the display. The settings can be altered at any time. –...
1. New (full) cartridges are used. ive TwinDos compartment will be deac- tivated. 2. The cartridges must not be removed from the washing machine before they need replacing. Tip: The fill level can be corrected via the Miele@mobile app.
Settings Degree of soiling Welcome tone You can specify the degree of soiling The volume for the welcome tone can that is preset for the sensor con- be set to one of 7 different settings. trol. Selection Options: – – Light –...
Do not forget the code you have – (factory default) set. – (light) If you forget the code, only Miele Technical Service can unlock the – Buttons inactive washing machine.
Settings Disp. switch-off stat. Memory The display and the sensor control The washing machine will save the lighting is switched off to save energy. last settings (temperature, spin speed Start/Add laundry sensor control and some of the extras) selected for a flashes slowly.
Temp. reduction – Normal (factory default) At high altitudes, water has a lower – Plus boiling point. Miele recommends ac- tivating the reduced temperature set- – Plus ting at altitudes of 2000 m or above to – Plus ...
Settings Maximum rinse level Low water pressure This function is important for allergy If the water pressure is below 100 kPa sufferers as it achieves excellent rinse (1 bar), the washing machine cancels results. the programme and the Water intake fault message appears. See ...
The WiFi function is reactivated. all personal data has been removed and the previous owner will no longer be able to access the washing machine. A new connection setup has to be car- ried out in order to use the Miele@home setting again.
Miele@home setting is set up and and activated. activated. Once the Miele@mobile app has been This function can be used for starting installed on your mobile device, you your washing machine automatically can check the status of your washing...
If you do not install an update, you can The update may take several minutes. continue to use your washing machine Please note the following information in the usual way. However, Miele re- about the RemoteUpdate function: commends installing updates. – You will only receive a message when Activating/Deactivating an update is available.
– Best results at 20/30/40/60/95 °C this washing machine. All the products – Radiant white laundry thanks to have been designed for Miele washing powerful formula with active oxygen machines. – Excellent stain removal even at low...
– For down-filled items – Visibly renews fabric with just one wash – Retains the elasticity and breathabil- ity of down – Special Miele formula with No- vozymes technology – Lanolin for effective cleaning and gentle care – Removes pilling and renews colour intensity and brightness –...
Detergents and care products Fabric care Machine care These fabric care products are available TwinDosCare as convenient single-use capsules. – Cleaning agent for the TwinDos dis- Fabric conditioner cap pensing system – Fabric conditioner for freshly scented – Use before a prolonged downtime (at laundry least 2 months) –...