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Dell Inspiron 3700 Reference And Troubleshooting Manual
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Dell Inspiron 3700 Reference And Troubleshooting Manual

Dell Inspiron 3700 Reference And Troubleshooting Manual

Dell inspiron 3700: reference guide
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  • Page 1                 ...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, BE DIRECT , DualPoint, ExpressCharge, and Inspiron are trademarks and DellWare is a service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation;...
  • Page 3    As you use your computer, observe the following safety guidelines: Do not attempt to service the computer yourself. Always follow installation instructions closely. Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns.
  • Page 4 To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
  • Page 5 If your computer gets wet or is damaged, follow the procedures described in Chapter 3, “Basic Troubleshooting.” If, after following these procedures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate telephone...
  • Page 6 computer positioned directly in front of user For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: When setting up the computer for work, place it on a level surface. Position your computer directly in front of you as you work. Adjust the tilt of the computer’s display, its contrast and/or brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the...
  • Page 7 Before removing or installing memory modules, perform the following steps in the sequence indicated. Turn off your computer and any attached peripherals. Disconnect your computer and peripherals from the electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.
  • Page 8 The following notice may appear throughout this document to remind you of these precautions:...

  • Page 9: System Messages

       This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.
  • Page 10 For information about the Dell warranty and return policy, see Appendix E, “Warranty, Return Policy, and Year 2000 Statement of Compliance.” In addition to this Reference and Troubleshooting Guide, the following documentation is...
  • Page 11 The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.
  • Page 12 Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font.

  • Page 13: Table Of Contents

    Installing an Internal Hard-Disk Drive........2-9 Returning a Hard-Disk Drive to Dell ....... . 2-11 Installing a Second Hard-Disk Drive.
  • Page 14 Dell Diagnostics Main Screen ........
  • Page 15 Using the Dell Diagnostics ........
  • Page 16 Before You Call ........... . 5-5 Dell Contact Numbers Entering the System Setup Program .
  • Page 17 Diagnostics Menu ........3-31 Figure 3-2. Dell Diagnostics Main Screen ......3-32 Figure 5-1.
  • Page 18 International Dialing Codes ....... . 5-8 Dell Contact Numbers ........5-9 Technical Specifications .
  • Page 19 Repackaging the Hard-Disk Drive2-11 Figure 2-9. Removing a Memory Module2-13 Figure 3-1. Diagnostics Menu3-31 Figure 3-2. Dell Diagnostics Main Screen3-32 Figure 5-1. Diagnostics Checklist5-6 Figure B-1. Page 1 of the System Setup ProgramB-3 Figure B-2. Page 2 of the System Setup ProgramB-10 Figure B-3.
  • Page 20 DELL CONFIDENTIAL - Preliminary 9/9/99 viii...

  • Page 21: Table A-1. Technical Specifications

    Table 3-1. Boot Routine Indications 3-6 Table 3-2. IRQ Line Assignments 3-10 Table 5-1. International Dialing Codes 5-8 Table 5-2. Dell Contact Numbers 5-9 Table A-1. Technical Specifications A-1 Table B-1. Page 1 Options B-3 Table B-2. Page 2 Options B-10 Table B-3.
  • Page 22 DELL CONFIDENTIAL - Preliminary 9/9/99...

  • Page 23: Hardware Features

    (SXGA) thin-film transistor (TFT) color display. ESS Maestro-2E audio controller with hardware wavetable support and 3D surround sound. Integrated stereo speakers and microphone. support.dell.com ® mobile microprocessor incorporating the latest processor technology. ® 98 Second Edition), Zip drive, LS-120 drive, second battery, or a ®...

  • Page 24: World Wide Web

    Contact the USB device manufacturer for more information. A lithium-ion battery in the battery bay, with support for a second battery in the media bay. The Dell ExpressCharge™ technology charges a single battery in approximately 1 hour (when the computer is off or in save-to-disk suspend mode).
  • Page 25 An automatic thermal management system that uses a variable-speed fan and microprocessor speed changes to keep the computer running at the optimum temperature. support.dell.com Introduction...
  • Page 26 You may also use the track stick with the DualPoint buttons. Power button — Under normal circumstances, you should use the power button only to turn on the computer or to resume operation from save-to-disk suspend Dell Inspiron 3700 System Reference and Troubleshooting Guide display latch air intake...
  • Page 27 If no sound comes from the speakers, press <Fn><End> and make sure the volume control is not set to Mute by clicking the volume icon in the Microsoft Windows desktop taskbar. Also check the volume control wheel to make sure it is not turned down. support.dell.com Introduction...
  • Page 28 DVD technology, the DVD-ROM drive is available only on computers that use the Windows 98 Second Edition operating system. DualPoint buttons — Your computer is equipped with the unique Dell DualPoint integrated pointing device. The DualPoint integrated pointing device supports two types of cursor pointing devices that perform traditional mouse functions: the touch pad and the track stick.
  • Page 29 Speaker — You can enable or disable the integrated stereo speakers or external speakers by pressing <Fn><End>. You can increase speaker volume by pressing <Fn><Page Up> and decrease speaker volume by pressing <Fn><Page Down>. NOTES: Certain audio utilities installed on your computer also allow you to control speaker volume. support.dell.com Introduction...
  • Page 30 Appendix B, “Using the System Setup Program.” Software support for the optional advanced port replicator. Dell Diagnostics for evaluating the computer's components and devices. For information on using the diagnostics, refer to "Running the Dell Diagnostics" in Chapter 3. Dell offers the following upgrade options:...

  • Page 31: Getting Help

    32-, 64-, 128-, 192-, and 256-MB memory modules Carrying case To order any of these options or upgrades, call Dell. For instructions, see Chapter 5, “Getting Help” , or the “Contacting Dell” section of the system Help. If at any time you do not understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you.
  • Page 32 1-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 33     This chapter describes the installation procedures for the options and upgrades available from Dell for your computer. The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes two cables: the AC adapter cable and an AC power cable (see Figure 2-1).
  • Page 34 SuperDisk LS-120 drive Zip drive Second battery Second hard-disk drive When you receive your computer, a diskette drive is installed in the media bay. Dell Inspiron 3700 System Reference and Troubleshooting Guide AC adapter AC adapter connector AC power cable...
  • Page 35 If the media bay contains a device, remove the device as follows (see Figure 2-2): support.dell.com Double-click the Docking Services or BayManager icon in the Windows system tray on the taskbar. The Softex BayManager window appears for Windows 98.
  • Page 36 For the latest information on these services and their use, and to view the Softex software user’s guides, see the following World Wide Web sites on the Internet: http://www.dell.com/products/notebook/latitude/win98.htm http://www.dell.com/products/notebook/latitude/NT40.htm Dell Inspiron 3700 System Reference and Troubleshooting Guide unlock icon media bay latch...
  • Page 37 If the only battery in the computer is in the battery bay and that is the battery you want to replace, connect the computer to an electrical outlet and then preserve your data in one of the following ways: support.dell.com Use standby mode. Place the computer in standy mode by pressing <Fn><Esc> (or <Scroll Lock><Esc>...
  • Page 38 If you put the computer into standby or save-to-disk suspend mode, press the power button to resume normal operation. Dell Inspiron 3700 System Reference and Troubleshooting Guide Close the computer display and turn the computer over (see Figure 2-3). Slide the battery bay latch toward the Unlock icon. Keep holding the latch with one hand while pulling the battery out of the bay with the other hand (see Figure 2-4).
  • Page 39 Preserve your data in one of the following ways and then go to step 6: Remove any device that may be installed in the media bay (see Figure 2-5): support.dell.com Double-click the Docking Services or BayManager icon in the Windows system tray on the taskbar.
  • Page 40 NOTE: If your television did not come with a composite video cable, you can purchase one from a local electronics store. Dell Inspiron 3700 System Reference and Troubleshooting Guide unlock icon media bay latch...
  • Page 41 Turn on the computer. NOTES: If you ordered a second hard-disk drive from Dell, refer to the documentation that accompanied the drive(s) for instructions on installing it in the media bay. You will need the Microsoft Windows installation CD and the System Software CD to install software on the new hard-disk drive.
  • Page 42 Save the original packaging to use when storing or shipping the hard-disk drive. Install the new hard-disk drive into the computer (the drive comes in a drive carrier). 2-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide screws (2) drive carrier drive carrier...

  • Page 43: Partitioning And Formatting The Hard-Disk Drive

    For instructions, see “Running the Dell Diagnostics” in Chapter 3. If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-7). Otherwise, the hard-disk drive may be damaged while in transit.
  • Page 44 NOTE: Your computer has two memory module sockets, labeled “DIMM A” and “DIMM B.” You can install all sizes of memory modules you purchase from Dell (but which Dell does not install), except the 192-MB memory module, in either socket. If you purchase a non-Dell-installed 192-MB memory module, you must install it in the socket labeled “DIMM B.”...
  • Page 45 Memory modules are keyed, or designed to fit into their sockets in only one direction. The slots on the system board are notched so that the memory module can be firmly seated only one way. support.dell.com Align the memory module’s edge connector with the slot in the center of the memory module socket.
  • Page 46 Repeat steps 1 through 10 until the memory total is correct. 12. Run the System Memory device group of the Dell Diagnostics to confirm that all installed memory modules are operating correctly. For instructions, see “Running the Dell Diagnostics” in Chapter 3.
  • Page 47 If you purchased a port replicator from Dell, see the documentation that came with the port replicator for instructions on its use. You can connect a variety of external devices to your computer. For instructions, refer to the section titled “Connecting External Devices” in the system Help. To open the Help, click the Start button, point to Programs—>...
  • Page 48 2-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 49 Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem.
  • Page 50 Verify that the settings in the System Setup program match your computer’s configuration as explained in Appendix B, “Using the System Setup Program.” Use the Dell Diagnostics to check your computer (refer to “Running the Dell Diagnostics” found later in this chapter).
  • Page 51 If you are experiencing problems with power to your computer, perform the following tasks: Check the computer’s power indicator. When lit, the power indicator verifies that the power supply is operating. If your computer is connected to a power strip, turn the power strip off and then on again. support.dell.com Basic Troubleshooting...
  • Page 52 Try a different diskette in the drive. If the new diskette works, the original one may be defective. Check drive operations at the MS-DOS prompt in the Dell Diagnostics (refer to “Running the Dell Diagnostics” found later in this chapter) and the Windows operating system.
  • Page 53 NOTE: Because of different conventions currently used in the industry, not all DVD titles work in all DVD-ROM drives. Run the IDE Devices device group as described in “Running the Dell Diagnostics” found later in this chapter. Refer to “Troubleshooting the CD-ROM or DVD-ROM Drive” found later in this chapter for further troubleshooting information.
  • Page 54 If your computer does not boot, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Otherwise, see “Running the Dell Diagnostics” found later in this chapter.
  • Page 55 You can confirm that a computer problem is caused by software by first running the System Board Devices device group as described in “Running the Dell Diagnostics” found later in this chapter. If all tests in the device group complete successfully, the error condition is most likely caused by software.
  • Page 56 Sometimes, after modifying the operating system, you may need to reinstall a program that no longer runs properly. Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 57 COM1. To view IRQ line assignments in the Microsoft Windows 98 operating system, click the Start button, point to Settings, and click Control Panel. Double-click the System icon. Select the Device Manager tab, and then double-click Computer. support.dell.com Basic Troubleshooting...
  • Page 58 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. 3-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide   Reserved; generated by the system timer Reserved; generated by the keyboard controller to signal that the keyboard output buffer is full Reserved;...

  • Page 59: Checking The Basics

    Wipe off each battery and store it in a safe place to dry. Remove the hard-disk drive. For instructions, refer to “Installing an Internal Hard-Disk Drive” in Chapter 2. Remove the memory module(s). For instructions, refer to “Installing Memory Modules” in Chapter 2. support.dell.com Basic Troubleshooting 3-11...
  • Page 60 15. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Failure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance.
  • Page 61 “Running the Dell Diagnostics” found later in this chapter.) 14. If the computer does not operate properly, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out. Then call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Occasionally, you may experience a power failure in all or part of the computer.

  • Page 62: Using The Ac Adapter

    No. The AC adapter may be defective. Go to step 5. Turn on the computer. Does the power status indicator light up? Yes. The problem is resolved. No. Go to step 5. 3-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 63 Does the battery status indicator remain constantly lit (not blinking)? Yes. Go to step 7 . No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Use the AC adapter to fully charge the battery.
  • Page 64 Press the power button. Does computer turn on? Yes. Your original battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) &"    $  If the power status indicator shows that your computer is receiving power, but the display remains blank, part of your computer is probably not receiving power.
  • Page 65 Does the diskette-drive access indicator blink during the boot routine, and does the drive boot the operating system? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 9.
  • Page 66 Yes. The problem is resolved. No. Go to step 10. 10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then run the IDE Devices device group. Does your CD-ROM drive pass all the tests? Yes. Return to step 1 and perform this troubleshooting procedure again. If you continue to experience trouble, call Dell for technical assistance.
  • Page 67 No. Go to step 7 . Insert your diagnostics diskette into drive A and reboot the computer. Then run the IDE Devices device group. Does your drive pass all the tests? Yes. Go to step 8. No. Go to step 9. support.dell.com Basic Troubleshooting 3-19...
  • Page 68 Num Lock, Caps Lock, and Scroll Lock indicators on the external keyboard blink momentarily? Yes. Go to step 7 . No. You may have a defective keyboard. Go to step 10. 3-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 69 Yes. The external keyboard may be defective. Run the PC-AT Compatible Keyboards device group in the Dell Diagnostics. If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 10.
  • Page 70 Make sure the AC adapter is firmly connected to the computer and to an electrical outlet, or verify that a fully charged battery is properly seated in its bay. 3-22 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 71 No. If you still have a display problem but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off your computer and connect an external monitor to the computer.
  • Page 72 Is the full display readable? Yes. The external monitor may be defective. Go to step 8. No. The video controller on the system board may be defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off the computer and any attached peripherals.
  • Page 73 Change the necessary statements in the start-up files. If the port problem is confined to a particular application program, see the application program’s documentation for specific port configuration requirements. Is the problem resolved? Yes. The problem is resolved. No. Go to step 5. support.dell.com Basic Troubleshooting 3-25...
  • Page 74 Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer’s authorized service centers for repair.
  • Page 75 Swap the device’s interface cable with a known working cable. Turn on the computer and the serial device. Is the problem resolved? Yes. You probably need a new interface cable. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 4.
  • Page 76 No. Go to step 3. Insert the System Software CD into the CD-ROM drive, reboot the computer, and run the Serial Ports device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.) The Serial/Infrared Ports device group checks the basic functions of the computer’s infrared logic.
  • Page 77 Dell's service and support personnel. The Dell Diagnostics provides a series of menus and options from which you choose particular device groups or subtests. You can also control the sequence in which the tests are run.
  • Page 78 NOTES: After running the Dell Diagnostics, to change the boot sequence, repeat steps 1 through 8 and then restart your computer. Before you read the rest of this subsection, you may want to start the Dell Diagnostics so that you can see it on your display.
  • Page 79 Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly. For a thorough check of your computer, select the Fully Test All Devices option.
  • Page 80 The following sources supply this configuration information for the diagnostics: The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using the System Setup program 3-32 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 81 * The Keys Help category explains the functions of the all of the keystrokes that can be used in Dell Diagnostics. +  The Device Group Help category describes the test group that is presently highlighted in the Device Groups list on the main menu screen. It also provides reasoning for using some tests.
  • Page 82 ,  The Versions Help category lists the version numbers of the subtests that are used by the Dell Diagnostics. 3-34 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 83             This chapter explains how to reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system or the Microsoft Windows NT operating system. You may need to use this document under...
  • Page 84 Install your application programs on the hard-disk drive. If you have trouble with the hard-disk drive, run the IDE Devices device group tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. If you ever need to remove the S2D partition to free up storage space on the hard-disk drive, do so by using the rms2d.exe utility on the System Software CD.

  • Page 85: Installing The Windows 98 Operating System

    Obtain updated drivers for products purchased from Dell from the support section of the Dell World Wide Web site (http://support.dell.com). To install the system software, you need the following items:...

  • Page 86: Installing The Video Driver

    The Display Properties window appears. Click the Settings tab. Change the Colors option from 256 colors to True Color (24 bit). Set the Screen area for your display to 1024 x 768. Click Apply. Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 87 CD-ROM drive. The Select Device window appears. The Alps Touch Pad should be highlighted. Click OK. 10. After the files are copied, the Name property should be Alps Touch Pad. support.dell.com System Software Solutions...
  • Page 88 NOTE: You can also run the system utilities directly from the System Software CD. Insert the System Software CD into the CD-ROM drive. Copy each of the utilities on the System Software CD to the c:\dell directory on your hard-disk drive. The utilities have the following filenames: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.
  • Page 89 Then go to step 2. If you have completed the operating system setup, turn on the computer, and then go to step 2. For setup instructions, see the Dell Inspiron Systems Setup Guide that came with the computer. Dock the computer.
  • Page 90 The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com).  -  $ To install the system Help from the System Software CD, perform the following steps: Insert the CD into the CD-ROM or DVD-ROM drive.
  • Page 91 Click System Help. When prompted, you can save the Help file to your hard-disk drive. This section explains how to reinstall device drivers and utilities on your Dell portable computer running the Microsoft Windows NT 4.0 operating system. To install the system software, you need the following items: Microsoft Windows NT 4.0 CD...
  • Page 92 14. To activate the drivers, remove the System Software CD from the CD-ROM drive, and restart your computer. Dell provides a power management utility that helps you conserve battery power and view available power levels. To install the power management utility, perform the...
  • Page 93 Follow the instructions on the display. When prompted, restart your computer to activate the utility. Dell provides a PC Card utility that allows you to view and configure settings for your PC Card(s). To install the PC Card utility, perform the following steps: Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
  • Page 94 Services user’s guides at http://www.dell.com/products/notebook/inspiron/ NT40.htm and see your Dell-Installed Microsoft Windows NT Workstation Setup Guide. Dell provides audio drivers so that you can customize the sound features of your computer. To install the audio drivers, perform the following steps: Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
  • Page 95 NOTE: You can also run the system utilities directly from the System Software CD. Insert the System Software CD into the CD-ROM drive. Copy each of the utilities on the System Software CD to the c:\dell directory on your hard-disk drive. The utilities have the following filenames: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.

  • Page 96: Installing The System Help

    The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com). NOTE: You must install Microsoft Internet Explorer 4.01 from the Microsoft Windows NT 4.0 Service Pack 5 CD prior to installing the system Help.
  • Page 97 For instructions, see your Advanced Port Replicator User’s Guide. Turn on the computer. Press <F2> at the Dell BIOS splash screen to access the System Setup menu. Press the down-arrow key to move to the field, and press the left- or right-arrow key to change the device setting.
  • Page 98 For instructions, see your Advanced Port Replicator User’s Guide. Turn on the computer. Press <F2> at the Dell BIOS splash screen to access the System Setup menu. Press the down-arrow key to move to the field, and press the left- or right-arrow key to change the device setting.

  • Page 99: Autotech Service

    Dell’s TechConnect bulletin board service (BBS), AutoTech service, and TechFax service. Dell’s Web site also contains links to some of these services. Dell regularly tests and officially releases new drivers and utilities for Inspiron computers.
  • Page 100 4-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 101   This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”...
  • Page 102 From Dell’s World Wide Web home page (www.dell.com), click the Support icon, and click Support Your Dell. Enter your service tag number (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.
  • Page 103 “Dell Contact Numbers” found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.
  • Page 104 You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers”...
  • Page 105 Dell’s technical support staff will work with you to solve any problem you may have with your computer. Sometimes, though, a part needs to be returned to Dell for repair or credit. Use the following procedure to prepare all items being returned: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
  • Page 106 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
  • Page 107 When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
  • Page 108 Luxembourg Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Spain (Madrid) Dell Inspiron 3700 System Reference and Troubleshooting Guide       0011 — — — — — 09/091   —...
  • Page 109 Switchboard ....... 01....491 04 0 Web site: http://support.euro.dell.com/at E-mail: tech_support_germany@dell.com...

  • Page 110: Techconnect Bbs

    Sales, Customer Support, and Technical Support ..toll free: 1230-020-4823 (Santiago) NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. 5-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide        ...
  • Page 111 Switchboard ....... 02....22 83 27 11 Web site: http://support.euro.dell.com/cz E-mail: czech_dell@dell.com...
  • Page 112 Corporate Sales ........toll free: 800 96 4108 customer assistance. 5-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide     ...

  • Page 113: Technical Support

    Switchboard ....... 01....286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com...

  • Page 114: Fax (Montpellier)

    Corporate Sales ........toll free: 1 800 888 213 5-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide  ...

  • Page 115: Technical Support Fax

    Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems)......0800 446 255 Customer Service .
  • Page 116 Sales (Penang, Malaysia)....... . 60 4 810-4810 (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) 5-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide        ...
  • Page 117 Switchboard ....... 91....722 92 00 Web site: http://support.euro.dell.com/es E-mail: es_support@dell.com...

  • Page 118: Home/Small Business Customer Care

    AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com/uk E-mail: dell_direct_support@dell.com 5-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide     ...
  • Page 119 Dell Sales ........
  • Page 120 5-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 121                 The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Enter your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.
  • Page 122 Infrared ....IrDA 1.1 connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide  " combination;...
  • Page 123 Dot pitch ....0.30 mm NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com      connector;...
  • Page 124 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide     ...
  • Page 125 Storage ....5% to 95% (noncondensing) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    3.51 A (continuous)
  • Page 126 Measured with the hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide  %        simulates user environment...
  • Page 127 ESD ..... . In accordance with IEC-801-2 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com  & &...
  • Page 128 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 129 You must reboot the computer for the new setting to take effect. After you set up your computer, run the System Setup program to familiarize yourself with your system configuration information and optional settings. Dell recommends that you write down the information for future reference.
  • Page 130 Computer data — The box in the lower-right corner of pages 1, 2, and 4 displays information about your computer. Key functions — The line of boxes across the bottom of all screens lists keys and their functions within the System Setup program. Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 131 '  Time NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com   Resets the time on the computer's internal clock. Time is kept in a 24-hour format (hours:minutes:seconds).
  • Page 132 Diskette Drive B NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide    Resets the date on the computer's internal calendar.
  • Page 133 Docking IRQ Docking Status NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Allows application programs that access the diskette drive to run at their optimum speed.
  • Page 134 Boot Speed NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide    Functions with the advanced port replicator (APR) if the computer uses Windows 98.
  • Page 135 '  Boot First device NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Determines which disk device your computer uses to find the software needed to start the operating system.
  • Page 136 Boot Second device NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide    If the computer cannot find the software it...
  • Page 137 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. See Figure B-2 and Table B-2 for an explanation of the options and settings on Page 2 of the System Setup program. support.dell.com    If the computer cannot find the software it...
  • Page 138 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide   Allows you to map the address of the serial port or to disable the serial port.
  • Page 139 Infrared Data Port Infrared Mode NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Allows you to avoid resource conflicts by remapping the address of the infrared ports or disabling the port.
  • Page 140 Audio Mode Click Volume NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-12 Dell Inspiron 3700 System Reference and Troubleshooting Guide    Controls whether the computer's integrated...
  • Page 141 Pointing Device External Hot Key NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Lets you choose whether the integrated keyboard makes audible clicking sounds. The Click Volume option must be enabled for this option to function.
  • Page 142 '  System Security NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-14 Dell Inspiron 3700 System Reference and Troubleshooting Guide    Primary Password Displays the current status of the primary password and allows you to assign or change this password.
  • Page 143 '  NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Admin Password Displays the current status of your administrator password and allows you to assign or change this password.
  • Page 144 '  Hard-disk drive password(s) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide    System Primary Displays the current status of the primary...
  • Page 145 System Setup program. '  Battery Status NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com   Displays the charge status of the installed Left Battery batteries.
  • Page 146 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide   Allows you to specify the brightness of the display when the computer is operating on battery power.
  • Page 147 Disk Time-Out Suspend Time-Out NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Allows you to enable or disable power conservation features when the computer is being powered by a battery or AC power.
  • Page 148 Display Close NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide    When the Power Management option is set to Enabled, you may set the S2D Time-Out option.
  • Page 149 PC Card. All drivers supplied by Dell with your computer are config- ured to allow the computer to resume normal operation when a modem receives an incoming call.
  • Page 150 Wakeup On LAN NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-22 Dell Inspiron 3700 System Reference and Troubleshooting Guide    Directs the computer to resume normal operation when it is in suspend mode and detects an alarm from the RTC.
  • Page 151 If the problem persists, enable the Pointing Device option in the System Setup program. For instructions, see Appendix B, “Using the System Setup Program” . If the problem persists, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.”...
  • Page 152 (For instructions, see “Installing an Internal Hard-Disk Drive” in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3.
  • Page 153 (For instructions, see “Installing an Internal Hard-Disk Drive” in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3.
  • Page 154 (For instructions, see “Installing an Internal Hard-Disk Drive” in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3.
  • Page 155 Chapter 2.) Reinstall your operating system. See the documentation that came with your operating system. Run the System Board Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. Error Messages and Flash Codes...
  • Page 156 2 failed NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3700 System Reference and Troubleshooting Guide    If you are trying to boot from the diskette, replace it with one that has a bootable operating system.

  • Page 157: Save-To-Disk Suspend Utility

    When the computer emits a flash code, write it down on a copy of the Diagnostics Checklist (see Figure 5-1) and then look up its cause and meaning in Table C-2. If you are unable to resolve the problem, run the Dell Diagnostics to identify a more serious support.dell.com...
  • Page 158 (See “Running the Dell Diagnostics” in Chapter 3 for instructions.) If you are unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.)  (  1-1-3 NVRAM write/read failure. 1-1-4 ROM BIOS checksum failure.
  • Page 159 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com    Run the System Board Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. If the program does not load, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help”...
  • Page 160 5-1-2 No usable memory. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. C-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide    Run the Serial Ports tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics”...
  • Page 161 Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Technical Support representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful.
  • Page 162 Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
  • Page 163 Consult the dealer or an experienced radio/television technician for help. The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: PPX Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 support.dell.com...

  • Page 164: Installing A Battery

    Class B is for typical domestic areas. A “Declaration of Conformity” in accordance with the preceding directives and standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. Your computer uses both a lithium-ion battery and a nickel-metal hydride (NiMH) coin cell battery.

  • Page 165: Class A Device

    The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices. Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
  • Page 166 To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.
  • Page 167 EMI ( A ) Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. EMI ( B ) support.dell.com Regulatory Notices...
  • Page 168 A protection mark “B” confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.           Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 169 Input current rating: support.dell.com Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne &...
  • Page 170 Embarcar a: Tensión alimentación: Frecuencia: Consumo de corriente: D-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col.

  • Page 171: Contacting Dell

    This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department;...
  • Page 172 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...
  • Page 173 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any...
  • Page 174 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...
  • Page 175 Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
  • Page 176 To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.

  • Page 177: Additional Information

    Dell for installation. Dell recommends that you check each software manufacturer’s year 2000 Web site for updates to their products. Links to a number of these Web sites can be found at the Dell year 2000 Web sites.
  • Page 178 Dell Inspiron 3700 System Reference and Troubleshooting Guide...
  • Page 179 CD-ROM drive troubleshooting, 3-17 CD-ROM drives troubleshooting, 3-4 computer technical specifications, A-1 support.dell.com Diagnostics Checklist, 5-6 diagnostics. See Dell Diagnostics diskette drive failure during POST, 3-16 diskette drives troubleshooting, 3-4 display about, 1-4 location, 1-4 display latch, 1-4...

  • Page 180: Product Information

    Internet help tools, 5-2 IRQ line assignment, 3-10 keyboard about, 1-4 keys and key combinations Dell Diagnostics, 3-33 Dell Inspiron 3700 System Reference and Troubleshooting Guide media bay, 1-4 memory, 2-12 messages error messages, 3-8 flash codes, C-7 microphone, 1-4...

  • Page 181: Environmental Factors

    A-1 system specifications, A-1 system error messages See also error messages about, C-1 System Setup program, B-1 support.dell.com TechConnect BBS, 5-3 TechFax service, 5-3 technical assistance obtaining, 5-1 warranty repair or credit, 5-5 technical specifications, A-1 touch pad...
  • Page 182 1-8 user’s documentation, x Dell Inspiron 3700 System Reference and Troubleshooting Guide warnings, x warranty information, x, E-1, E-3 warranty repair or credit, 5-5 water damage, 3-11 World Wide Web help tools, 5-2...

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