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Dell 1600n Owner's Manual
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Dell 1600n Owner's Manual

Dell 1600n Owner's Manual

Laser multi-function printer
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See also: Service Manual , User Manual
Dell™ Laser Multi-Function Printer 1600n
Owner's Manual
Look Inside For:
• Preparing Your Multi-Function Printer
• Understanding the Software
• Loading Print Media
• Using Your Multi-Function Printer
• Maintenance
• Troubleshooting
• Installing Options
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell 1600n

  • Page 1 Dell™ Laser Multi-Function Printer 1600n Owner’s Manual Look Inside For: • Preparing Your Multi-Function Printer • Understanding the Software • Loading Print Media • Using Your Multi-Function Printer • Maintenance • Troubleshooting • Installing Options w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2 Order Toner Cartridges Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at www.dell.com/supplies or by phone. Austria Belgium Canada Chile China Colombia Denmark Finland France Germany Ireland Italy Luxembourg Mexico Netherlands Norway Portugal Puerto Rico...

  • Page 3: Understanding The Multi-Function Printer

    Load the document for copying, scanning, or sending faxes. Operate the multi-function printer. Identify your multi-function printer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries.
  • Page 4 Phone connector supplied terminator. Connect the telephone line to your multi-function printer. Connect the optional Tray 2 to your multi-function printer. Insert the USB cable. Connect the multi-function printer to the network port. Install the optional memory card.
  • Page 5 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, DELL logo, Dell ScanCenter and Dell Toner Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 6: Table Of Contents

    Software Overview ........16 Installing Dell Software For Local Printing ....17 Windows XP:.
  • Page 7 Printing ......... . 40 Accessing Printer Properties ......40 Copying .
  • Page 8 Replacing the Toner Cartridge ......59 Cleaning Your Multi-Function Printer ..... 61 Cleaning the Exterior .
  • Page 9 Automated Order-Status Service ......85 Contacting Dell........85 9 Appendix Limited Warranties and Return Policy.
  • Page 10 Dell™ Software License Agreement ..... 120 Limited Warranty ........121 U.S.

  • Page 11: Caution: Safety Information

    This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with use of non-Dell-authorized components. CAUTION: Do not use this product during a lightning storm.

  • Page 13: Preparing Your Multi-Function Printer

    S E C T I O N 1 P r e p a r i n g Yo u r M u l t i - F u n c t i o n P r i n t e r Unlocking the Scanner Using the Operator Panel Changing the Display Language...

  • Page 14: Unlocking The Scanner

    Remove the label completely from the scanner module by gently pulling it. The scan unlock switch automatically moves FORWARD to the unlock position. NOTE: When you are moving the multi-function printer or do not intend to use it for a long period of time, move the switch BACKWARD to the lock position, as shown.

  • Page 15: Using The Operator Panel

    Using the Operator Panel If you have not already done so, follow the steps on the Setup Diagram (poster) to complete the hardware installation. Use the multi-function printer operator panel to scan, copy, and fax. Copy Keys Copy Keys ➋...

  • Page 16: Common Keys

    Engage the telephone line. Press: ➊ Access a list of your PC software programs that an image can be scanned to. You must create the scan list using the Dell software (Printer Settings Utility) provided with your multi-function printer. ➋ Start a scan.

  • Page 17: Changing The Display Language

    The Machine ID, containing your telephone number and name or company name, will be printed at the top of each page sent from your multi-function printer. Press <Menu> until “Printer Setup” appears on the top line of the display. The first available menu item, “Machine ID” displays on the bottom line.

  • Page 18: Using The Number Keypad To Enter Characters

    You can enter alphanumeric characters using the number keypad, including special symbols by pressing the 0 button. For details on how to use the number keypad to enter alphanumeric characters, see below. Press <Select> when the name on the display is correct. Press <Return>...

  • Page 19: Setting The Time And Date

    <Select>. Press <Select> when the time and date on the display is correct. NOTE: The multi-function printer beeps and does not allow you to proceed to the next step if a wrong number is entered. Storing a Number for Speed Dialing Press <Phone Book>...
  • Page 20 To insert a pause between numbers, press <Redial/Pause> and a “-” appears on the display. To assign a name to the number, enter the name. For details about how to enter names, see "Using the Number Keypad to Enter Characters" on page 8. If you do not want to assign a name, skip this step.

  • Page 21: Set Up Networking

    A print server is any designated computer that centrally manages all client print jobs. If you are sharing your multi-function printer in a small workgroup environment and want to control all print jobs on the network, follow these instructions to attach the multi-function printer to a print server.

  • Page 22: Print And Check The Network Set-Up Page

    Connect one end of the multi-function printer power cord into the socket at the back of the multi-function printer and the other end into a properly grounded outlet. Power on the multi-function printer. After the multi-function printer completes its internal tests, the operator panel reports a “READY”...

  • Page 23: Run The Installation Software

    If the multi-function printer is active on the network, you will receive a reply. If your multi-function printer doesn’t respond, or if the IP address is not what you expected: Insert the Drivers and Utilities CD into your computer.
  • Page 24 Web browser, and the printer configuration appears on the screen. See your User’s Guide for more information. You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention.

  • Page 25: Understanding The Software

    U n d e r s t a n d i n g t h e S o f t w a r e Software Overview Installing Dell Software For Local Printing Assigning an IP Address Installing Dell Software For Network Printing...

  • Page 26: Software Overview

    <Select Software> button on the operator panel. • Dell Toner Management System the job when you send a job to print. The Dell Toner Management System also displays the level of toner remaining and allows you to order replacement toner cartridges. ...

  • Page 27: Installing Dell Software For Local Printing

    Installing Dell Software For Local Printing A local printer is a printer attached to your computer using a USB cable. If your multi-function printer is attached to a network instead of your computer, skip this step and go to "Installing Dell Software For Network Printing" on page 20.

  • Page 28: Windows 2000

    Click Finish, and a second hardware wizard appears. The printer driver is automatically loaded from D:\1600n\Printer\GDI\WinXP\delr1.inf, where “D” is your CD drive. Click Next, and then click Finish. Windows 2000: Make sure that the multi-function printer is connected to your computer and powered When the hardware wizard screen appears, insert the Drivers and Utilities CD and click Next.

  • Page 29: Windows Me

    Click Finish, and a third hardware wizard appears. Click Next. Search for the best driver for your device (Recommended) is selected. Click Next, click Browse, select the location D:\1600n\Scan\WIN98ME, and click Click Next two times. The driver installs. Click Finish.

  • Page 30: Assigning An Ip Address

    If you want to install the drivers on this computer for network operation, select Local Installation, and click Next. If you want to install the Dell software on the remote computers or network servers on the same network, select Remote Installation. The domain administrator’s ID and password are required.
  • Page 31 Printer to add your printer to the network. To add the printer to the network, enter the port name and an existing IP address for the printer. If you want to install it on a server, select the I am setting up this printer on a server check box.

  • Page 32: Uninstalling Software

    Windows uninstall. NOTE: Close all programs before uninstalling software, and then restart your computer after uninstalling software. From the Start menu, select Programs→ Dell→ Dell Printers→ Dell Laser MFP 1600n→ Dell MFP Software Uninstall. Select the software you want to remove.

  • Page 33: Loading Print Media

    S E C T I O N 3 L o a d i n g P r i n t M e d i a Print Media Guidelines Loading Paper and Transparencies Loading Envelopes Setting the Paper Size and Type Placing Documents on the Scanner Glass Loading Documents Into the ADF...

  • Page 34: Print Media Guidelines

    Print Media Guidelines The following tables provide information on standard and optional sources, including the print media sizes you can select from the paper size menu and supported weights. NOTE: If you use a print media size not listed, select the next larger size. Print Media Sizes and Support Legend Y- indicates Support...
  • Page 35 Legend Dimensions Y- indicates Support Print Media Size Envelope COM-10 4.12 x 9.5 in. (105 x 241 mm) Envelope DL 4.33 x 8.66 in. (110 x 220 mm) EnvelopeC5 6.38 x 9.01 in. (162 x 229 mm) Custom 3 x 5 in. to 8.5 x 14 in. (76 x 127 mm to 216 x 356 mm) Print Media Supported...
  • Page 36 163 g/m (43 lb) Index Bristol 163 g/m (43 lb) 163 g/m (43 lb) Cover 163 g/m (43 lb) Laser printer 138-146 g/m (37-39 lb bond) 163 g/m (43 lb bond) Dual-web paper 163 g/m (43 lb bond) Polyester 163 g/m...

  • Page 37: Loading Paper And Transparencies

    NOTE: Set the paper type and size after loading paper into the paper tray or the manual feeder. See page 35 for more information. Loading Paper Into the Paper Tray Pull open the paper tray and remove it from the multi-function printer. Push down on the pressure plate until it locks into place. Loading Pr int Media...
  • Page 38 If you load longer that is longer than a standard (Letter or A4) size, such as legal paper, press and unlatch the guide lock, then slide the paper length guide out completely to extend the paper tray to its full length. Flex the sheets back and forth to loosen them, and then fan them out.
  • Page 39 Do not exceed the maximum stack height indicated by the paper limit marks on both inside walls of tray. Overloading the paper tray may cause paper jams. Slide in the length guide until it lightly touches the end of the paper stack. For paper smaller than Letter size, adjust the inner paper length guide so that lightly touches the paper stack.
  • Page 40 NOTE: Improper adjustment of paper guides can result in paper jams. Insert and slide the paper tray back into the multi-function printer. Set the paper type and size. For details, see page 35.

  • Page 41: Loading Paper Into The Manual Feeder

    Loading Paper Into the Manual Feeder Use the manual feeder to print transparencies, labels, envelopes or postcards in addition to paper types or sizes that are not currently loaded in the paper tray. NOTE: Flatten any curl on postcards, envelopes and labels before loading them into the manual feeder.

  • Page 42: Loading Envelopes

    NOTICE: Never load envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the multi-function printer. Load an envelope with the flap side face down and with the stamp area on the top left side.
  • Page 43 Adjust the paper guide to the width of the envelope. Open the rear cover to use the rear output slot. After printing, close the rear cover. Loading Pr int Media...
  • Page 44 1 sheet of custom sized paper in the manual feeder Your multi-function printer has two output locations; the rear output slot and the front output tray. Before you begin copying, scanning, printing, or sending faxes, refer to the table below about how much paper the printer output trays can hold:...

  • Page 45: Setting The Paper Size And Type

    Setting the Paper Size and Type After loading paper in the paper tray or the manual feeder, you need to set the paper size and type using the operator panel buttons. Setting the Paper Size This setting will apply to Fax and Copy modes. If you load paper in the manual feeder and set the paper size, this setting will apply to Copy mode.

  • Page 46: Placing Documents On The Scanner Glass

    Placing Documents on the Scanner Glass NOTE: Contaminants on the scanner glass may cause black spots on the printout. For best results, clean the scanner glass before use. See page 63. NOTE: To get the best scan quality, especially for color or gray scale images, use the scanner glass instead of the ADF.

  • Page 47: Loading Documents Into The Adf

    Loading Documents Into the ADF NOTICE: Do not load more than 50 sheets into the ADF or allow more than 50 sheets to be fed to the ADF output tray. The ADF output tray should be emptied before it exceeds 50 sheets or your original documents may be damaged.
  • Page 48 Loading Pr int Media...

  • Page 49: Using Your Multi-Function Printer

    S E C T I O N 4 U s i n g Yo u r M u l t i - F u n c t i o n P r i n t e r Printing Copying Scanning Faxing...

  • Page 50: Printing

    The printer properties dialog box displays. From the five tabs on the top of the printer properties screen, confirm the selections. Click OK until the Print window appears. Click OK or Print, depending on the program or operating system, to start printing.

  • Page 51: Copying

    Access the following copy features using the <Layout> button on the operator panel. Auto Fit Copying (available via scanner glass only): Automatically reduces or enlarges the original image to fit on the paper loaded in the multi-function printer. Clone Copying (available via scanner glass only): Prints multiple image copies from the original document on a single page.
  • Page 52 Collation Copying (available via ADF scanning only): Sorts the copy job. For example, if you make 2 copies of 3 page documents, one complete 3 page document will print followed by the second complete document. Two-Side Copying (available via scanner glass only): Prints a two-sided original document on one sheet of paper.

  • Page 53: Copy Menu Options

    NOTE: Pressing <Cancel> cancels the changed settings and returns to the default status. Time Out: To set the time, the multi-function printer waits before it restores the default copy settings. Select from 15, 30, 60, and 180 seconds. "Off" means that the settings are not restored to the default until <Start Copy>...

  • Page 54: Scanning

    Scanning Use your Dell Laser Multi-Function Printer 1600n to turn pictures and text into editable images on your computer. After you install the software from the Drivers and Utilities CD, you can start scanning images using either the operator panel or applications such as Dell...

  • Page 55: Scanning From Operator Panel

    Icons on the Dell ScanCenter bar represent the programs that are limited to PaperPort and to Dell ScanCenter. To scan and send an item to a program, click the program icon and then scan the item. Dell ScanCenter automatically starts the selected program when the scan is complete.

  • Page 56: Scanning Using The Windows Image Acquisition (Wia) Driver

    Scanning Using the Windows Image Acquisition (WIA) Driver Your multi-function printer also supports the WIA driver for scanning images. WIA is one of the standard components provided by Microsoft cameras and scanners. Unlike the TWAIN driver, the WIA driver allows you to scan an image and easily manipulate those images without using additional software.

  • Page 57: Faxing

    NOTE: A computer connection is not required for faxing. Sending a Fax NOTE: The Dell Laser Multi-Function Printer 1600n can send color faxes if the machine to which you are sending the fax also supports color faxes. NOTE: Press <Cancel> to cancel a fax job at any time.

  • Page 58: Receiving A Fax

    Receiving a Fax NOTE: The Dell Laser Multi-Function Printer 1600n cannot receive color faxes. Press <Menu> until “Fax Setup” appears on the top line of the display. The first available menu item, “Receive Mode” displays on the bottom line. Press <Select>.

  • Page 59: Fax Menu Options

    Fax Menu Options 3. Fax Setup 4.Fax Feature Receive Mode Delay Fax Ring to Answer Priority Fax Contrast Add Page Redial Term Cancel Job Redials Ignore Toner MSG Confirm Auto Report Auto Reduction Discard Size Receive Code DRPD Mode Press <Menu> to display the menu features. Press the scroll button ( or ) to move the desired setting Press <Select>...
  • Page 60 • Ring to Answer see Available Fax Setup Options. • : Select the default contrast mode. This option is not used for Color Fax. Contrast • Lighter Use when the original document is too dark. • Normal Use when the original is standard typed or printed documents. •...
  • Page 61 : Set to print the page number and the date/time on a received page. Stamp RCV Name • : Set to attach the cover page with your fax. Create a cover page using the Cover Page Printer Settings Utility. Using Yo ur Multi-Function Pr inter...

  • Page 62: Using An Answering Machine

    You can connect a telephone answering device (TAD) directly to the back of your multi-function printer as shown in Figure 1. Set your multi-function printer to Ans/Fax mode and set the Ring to Answer to a digit greater than the rings to answer setting for the TAD.

  • Page 63: Using A Computer Modem

    Follow the instructions provided with your computer modem and fax application to fax via the computer modem. • Refer to the DELL Laser MFP 1600n User's Guide if you want to capture images using your printer and Dell ScanDirect the computer modem.
  • Page 64 Using Yo ur Multi-Function Pr inter...

  • Page 65: Maintenance

    S E C T I O N 5 M a i n t e n a n c e Replacing the ADF Rubber Pad Ordering Supplies Replacing the Toner Cartridge Cleaning Your Multi-Function Printer...

  • Page 66: Replacing The Adf Rubber Pad

    Replacing the ADF Rubber Pad You can purchase a ADF rubber pad from the Dell Dell Printer Configuration Web Tool. See your User’s Guide for more information. Open the ADF Cover. Rotate the bushing on one end of the ADF roller toward the ADF(...
  • Page 67 Remove the ADF rubber pad from the ADF, as shown. Insert a new ADF rubber pad into place. Push the ADF roller into the slot( toward the document input tray( Close the ADF cover. ➀ ) and rotate the bushing on one end of the roller ➁...

  • Page 68: Ordering Supplies

    If your multi-function printer is connected to a network, type your printer’s IP address in your Web browser or open the Network Status Monitor Center to launch the Dell Printer Configuration Web Tool and click the toner supplies link. For details, please refer to the User’s Guide.

  • Page 69: Replacing The Toner Cartridge

    When the LCD displays the warning message “Toner Empty Replace Toner”, printing stops and you must insert a new cartridge. NOTE: The Dell Laser Multi-Function Printer 1600n can print received faxes when the toner is empty. For more information, see your User's Guide.
  • Page 70 Lightly pull the toner cartridge straight out. Unpack the new toner cartridge and hold the toner cartridge by the handle and gently roll it from side-to-side to distribute the toner evenly inside the cartridge. Save the box and the cover for shipping. NOTE: If toner comes into contact with your clothing, wipe the toner off with a dry cloth and wash your clothing in cold water.

  • Page 71: Cleaning Your Multi-Function Printer

    CAUTION: Cleaning solvents that contain alcohol or other strong substances may discolor or crack the multi-function printer cabinet. Cleaning the Exterior Clean the multi-function printer cabinet with a soft, damp, lint-free cloth. Do not let water drip onto the multi-function printer or inside the multi-function printer. Maintenance...

  • Page 72: Cleaning The Interior

    Clean inside the multi-function printer to prevent these problems. Power the multi-function printer off and unplug the power cord. Specify the length of time it takes for the printer to cool down.

  • Page 73: Cleaning The Scanner

    Plug in the power cord and power the multi-function printer on. Cleaning the scanner Keeping the scanner clean helps ensure the best possible copies. Dell recommends cleaning the scanner at the start of each day and during the day, as needed.

  • Page 74: Cleaning The Drum

    Press <Select>. The display confirms your selection. The multi-function printer prints out a cleaning page. Toner particles on the drum surface are affixed to the paper. If the problem remains, repeat steps 1 through 3 until toner particles are not affixed to the paper.

  • Page 75: Troubleshooting

    S E C T I O N 6 Tr o u b l e s h o o t i n g Clearing Jams in the ADF Clearing Jams in the Paper Tray More Troubleshooting...

  • Page 76: Clearing Jams In The Adf

    Clearing Jams in the ADF When a document jams while it passes through the Automatic Document Feeder (ADF), “Document Jam” appears on the display. NOTE: To prevent document jams, use the scanner glass for thick, thin or mixed documents. Remove the remaining documents from the ADF. If the document is jammed in the paper feed area: Open the ADF cover.
  • Page 77 If the document is jammed in the paper exit area: Open the document cover and turn the release knob to remove the misfed documents from the ADF output tray. Close the document cover. Then load the documents back into the ADF. If you cannot see the paper or the paper does not move when you pulled, open the document cover.

  • Page 78: Clearing Jams In The Paper Tray

    Paper Feed Jam (Tray 1) Open and close the front cover. The jammed paper automatically exits the multi-function printer. If the paper does not exit, continue to step 2. Pull the paper tray open. Tr oubleshooting...
  • Page 79 If you cannot see the paper or the paper does not move when pulled, check the fuser area. For more information, see page 71. Insert the paper tray into the multi-function printer until it snaps into place. Open and close the front cover to resume printing.

  • Page 80: Paper Exit Jam

    Paper Exit Jam Open and close the front cover. The jammed paper automatically exits the multi-function printer. If the paper does not exit, continue to step 2. Gently pull the paper out of the front output tray. Skip to step 6.

  • Page 81: Fuser Area Jam

    Open and close the front cover to resume printing. Fuser Area Jam NOTE: The fuser area is hot. Take care when removing paper from the multi-function printer. Open the front cover and lightly pull the toner cartridge straight out. Troubleshooting...
  • Page 82 Remove the paper by gently pulling it straight out. Replace the toner cartridge and close the front cover. Printing automatically resumes. Tr oubleshooting...

  • Page 83: Manual Feeder Jam

    Manual Feeder Jam “Manual F. Jam” appears on the display when you try to print using the manual feeder and the multi-function printer does not detect paper, due to improper paper loading. Locate the jammed paper in the manual feeder Gently pull the paper straight out of the multi-function printer.

  • Page 84: Tips For Avoiding Paper Jams

    Do not overload the paper tray. Ensure that the paper is below the paper capacity mark on the inside wall of the paper tray. • Do not remove the paper from the tray while your multi-function printer is printing. • Flex, fan and straighten the paper before loading.

  • Page 85: Installing Options

    S E C T I O N 7 I n s t a l l i n g O p t i o n s Precautions When Installing Printer Options Installing Printer Memory Installing an Optional Tray 2...

  • Page 86: Precautions When Installing Printer Options

    Installing Printer Memory Additional printer memory is provided on a Dual In-line Memory Module (DIMM). NOTE: Your multifunction printer supports only Dell DIMMs. Order Dell DIMMs online at www.dell.com. Power the multi-function printer off and unplug all cables from the multi-function printer.
  • Page 87 Open the lever on each side of the DIMM slots completely. Remove the memory DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM. Connection points NOTE: Avoid touching the connection points along the edge of the memory. Hold the memory DIMM.
  • Page 88 Insert the ends of the memory DIMM into the slot on the levers. Push the memory DIMM firmly in to make sure you fully insert it into the slot. Replace the control board cover, as shown. Reconnect the power cord and printer cable, and power the multi-function printer on. Installing Options...

  • Page 89: Removing The Memory

    Follow from step 8 on page 78. Installing an Optional Tray 2 You can increase the paper handling capacity of your multi-function printer by installing an optional Tray 2. This tray holds 250 sheets of paper. Power the multi-function printer off and unplug all cables from the multi-function printer.
  • Page 90 Find the location of the connector and the optional tray positioners. Place the multi-function printer over the tray, aligning the feet on the multi-function printer with the positioners in the optional Tray2. Installing Options...
  • Page 91 In Windows 2000/XP/Server 2003, click Print Setup or click Properties and then point to Printing Preferences . In Windows NT 4.0, click Document Default . Click the Printer tab, and select Tray 2 from the Optional Tray drop-down list. Click OK and print the document. Installing Options...
  • Page 92 Installing Options...

  • Page 93: Contacting Dell

    S E C T I O N 8 C o n t a c t i n g D e l l Technical Assistance Automated Order-Status Service Contacting Dell...

  • Page 94: Technical Assistance

    Technical Assistance If you need help with a technical problem, Dell is ready to assist you. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.

  • Page 95: Automated Order-Status Service

    Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" for the telephone number to call for your region.
  • Page 96 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Anguilla General Support Antigua and Barbuda General Support...
  • Page 97 Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
  • Page 98 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 99 General Support Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support...
  • Page 100 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com...
  • Page 101 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
  • Page 102 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
  • Page 103 Country (City) International Access Code Country Code City Code Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.com Country Code: 852 Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (PowerApp™ and PowerVault™) Gold Queue EEC Hotline...
  • Page 104 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 105 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Axim™) Technical Support outside of Japan (Axim) Faxbox Service...
  • Page 106 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 107 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 108 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
  • Page 109 Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St.
  • Page 110 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 111 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
  • Page 112 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 113: Appendix

    S E C T I O N 9 A p p e n d i x Limited Warranties and Return Policy Dell Inc. Ink and Toner Cartridges Limited Warranties Regulatory Notices Dell™ Software License Agreement...

  • Page 114: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada and the manufacturer guarantee for Latin America and the Caribbean.
  • Page 115 The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 116 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 117: Total Satisfaction" Return Policy (U.s. Only)

    "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories —...

  • Page 118: Limited Warranty Terms For Dell-Branded Hardware Products (Canada Only)

    What is not covered by this limited warranty? This limited warranty does not cover: • Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software • Non-Dell branded and Solution Provider Direct products and accessories •...
  • Page 119 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

  • Page 120: Total Satisfaction" Return Policy (Canada Only)

    What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 121: Dell Software And Peripherals (Canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.

  • Page 122: 1-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
  • Page 123 Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Appendix...

  • Page 124: Dell Inc

    Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.

  • Page 125: Ink And Toner Cartridges Limited Warranty (Latin America Only)

    Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.

  • Page 126: Regulatory Notices

    Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.
  • Page 127 Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 128 If you experience trouble with this telephone equipment, see the section titled "Contacting Dell" to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 129: Nom Information (Mexico Only)

    Exporter: Dell Inc. One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V.

  • Page 130: Dell™ Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.

  • Page 131: Limited Warranty

    (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell.

  • Page 132: General

    This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you.

  • Page 133: I N D E X

    61 interior, 62 scanner, 63 clearing document jams, 66 paper jams, 68 connecting tel line, 5 contacting, Dell, 85 copy settings, 41 copying, 41 date and time, setting, 9 Dell contacting, 85 display language, changing, 7 document jam clearing, 66...
  • Page 134 1 scanner, cleaning, 63 scanning, 44 operator panel, 45 WIA driver, 46 setup, 5 supplies, ordering, 58 support contacting Dell, 85 1 2 4 Index tel line, connecting, 5 toner cartridge replacing, 59 toner ordering, ii transparencies, loading, 27...

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