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Dell 6100 Installation And Troubleshooting Manual
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Dell 6100 Installation And Troubleshooting Manual

Dell 6100 Installation And Troubleshooting Manual

Dell poweredge 6100 servers: install guide
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  • Page 1 Š Š ®...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks, DellWare is a registered service mark, and Dell Dimension is a trademark of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation;...

  • Page 3: Safety Instructions

    Safety Instructions se the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. hen Working Inside the Computer WARNING: The power supplies in this computer system produce high voltages and energy hazards, which can cause bodily harm.
  • Page 4 microprocessor. You can do so by touching an unpainted metal surface on the computer chassis. As you continue to work inside the computer, periodi- cally touch an unpainted metal surface to remove any static charge your body may have accumulated. In addition to the preceding precautions, you can also take the following steps to prevent damage from electro- static discharge (ESD):...
  • Page 5 Preface bout This Guide This guide provides directions for trained service techni- cians who are installing system upgrade options in a Dell PowerEdge 6100/200 computer system or are trouble- shooting problems that have temporarily disabled a system. Before calling for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself.
  • Page 6 CD. You may also have one or more of the following documents: • The Dell PowerEdge 4100 and 6100 Systems Rack Kit Installation Guide, which provides detailed instructions for installing the system in a rack. • The following documents accompany the Dell Pow- erEdge Expandable RAID Controller: Dell PowerEdge Expandable RAID Controller User’s...

  • Page 7: Typographical Conventions

    Typographical Conventions The following list defines (where appropriate) and illus- trates typographical conventions used as visual cues for specific elements of text throughout this document: • Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets. Example: <Enter>...

  • Page 9: Table Of Contents

    Diagnostics Messages ..........3-5 Alert Log Messages From the Dell HIP Program ......3-5 SCSI Hard-Disk Drive Indicator Codes .
  • Page 10 Chapter 5 Running the System Diagnostics......5-1 Features of the System Diagnostics ........5-1 When to Use the System Diagnostics.
  • Page 11 Video Test Group ........... 5-12 Subtests .
  • Page 12 Responding to a Dell HIP Alert Message........
  • Page 13 Chapter 9 Installing Drives in the External Bays ..... . 9-1 Before You Begin ........... . 9-2 Removing and Replacing Front-Panel Inserts .
  • Page 14 Dell Diagnostics Program ........
  • Page 15 640 x 480 16-Color Graphics Mode Screen......B-5 320 x 200 256-Color Graphics Mode Screen......B-6 640 x 480 256-Color Graphics Mode Screen.
  • Page 16 Figure 7-7. Power Supply Features ........7-9 Figure 7-8.
  • Page 17 Table 11-3. Dell Contact Numbers ........11-8 Table B-1.
  • Page 19 Table 11-3. Dell Contact Numbers ........11-8 Table B-1.
  • Page 20 DELL CONFIDENTIAL Preliminary 12/17/96 xxiv...

  • Page 21: Checking The Basics

    Chapter 2 Checking the Basics f a Dell PowerEdge 6100 computer system is not work- ing as expected, start your troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems.

  • Page 22: Checking Connections And Switches

    You have fixed the problem. No. Continue to step 7. Run the system diagnostics as described in Chap- ter 5. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide hecking Connections and Switches Improperly set switches and controls and loose or...

  • Page 23: Figure 2-1. Back Panel Features

    AC power receptacle Figure 2-1. Back Panel Features upper SCSI output slot SMB connector lower SCSI output slot Checking the Basics mouse connector keyboard connector serial port 2 connector serial port 1 connector parallel port connector video connector security cable slot...

  • Page 24: Figure 2-2. Front Panel Switches And Controls

    Yes. The original electrical outlet probably does not function. Use a different electrical outlet. No. Continue to step 4. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Plug a lamp that you know works into the elec- trical outlet. Does the lamp get power? Yes.

  • Page 25: Look And Listen

    See Chapter 3, “Messages and Codes.” The server management software has detected a problem inside the computer. See “Alert Log Messages From the Dell HIP Pro- gram” in Chapter 3. Most monitors have a power indicator (usually on the front bezel).

  • Page 26: The System Setup Program

    System Setup Program,” in the system User’s Guide for detailed instructions on using the system setup program. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Action Make sure the sound is not caused by the application program you are running. The sound could be caused by a hardware mal- function.

  • Page 27: Messages And Codes

    Warning messages • Diagnostics messages • Alert log messages from the Dell Hardware Instru- mentation Package (HIP) program This chapter lists most of these types of messages. To determine what type of message you have received, read the individual sections.
  • Page 28 CPU modules are incom- patible NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 3-1. System Messages (continued) Code Message...
  • Page 29 Table 3-1. System Messages (continued) Code Message 0375 Keyboard and Mouse Swapped 0380 ECC SIMM failure, Board in slot 1 SIMM # 0392 ECC SIMM failure, Board in slot 2 SIMM # 0430 Timer Channel 2 Failure 0440 Gate-A20 Failure 0441 Unexpected Interrupt in Protected Mode...

  • Page 30: System Beep Codes

    The beep code is a pat- tern of beeps. For example, four beeps means the timer is not operational. This information is valuable to the Dell support staff if you need to call for technical assistance.

  • Page 31: Diagnostics Messages

    To see the trap log, select any enterprise under the SNMP trap log icon. More information about the Alert Log window and options is provided in the Dell HIP online help and the Dell HIP User’s Guide. Alert log messages consist of information, status, warn- ing, and failure messages for drive, temperature, fan, and power conditions.
  • Page 32 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 33: Finding Software Solutions

    Chapter 4 Finding Software Solutions ecause most computers have several application pro- grams installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first. Software problems can result from the following circumstances: •...

  • Page 34: Input Errors

    IRQ line setting for each installed expansion card. Then consult Table 4-1 to configure the card for one of the available IRQ lines. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 4-1. Default IRQ Line Assignments IRQ Line Used/Available...

  • Page 35: Running The System Diagnostics

    And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell’s service and support per- sonnel. CAUTION: Use the system diagnostics to test only Dell computer systems.

  • Page 36: Starting The System Diagnostics

    System Diagnostics The system diagnostics is run directly from the Dell Server Assistant CD. See Chapter 2, “Using the Dell Server Assistant CD” in the system User’s Guide for more infor- mation about the CD. Follow these steps to run the diagnostics from the Dell Server Assistant CD: Turn on the computer.

  • Page 37: How To Use The System Diagnostics

    Information on the main screen of the diagnostics is pre- sented in the following areas: • Two lines at the top of the screen identify the diag- nostics and give its version number. Dell System PowerEdge 6100 Diagnostics Version X.XX Available Test Groups System Set Video Keyboard...

  • Page 38: Confirming The System Configuration Information

    System Configuration Information When you boot the system from the Dell Server Assistant CD, the system diagnostics checks the system configura- tion information and displays it in the System Configuration area on the main screen. The following sources supply this configuration informa- tion for the system diagnostics: •...

  • Page 39: Subtest

    are displayed: All, One, Clear All, Key-Help, and Quit Menu. To select all the test groups, press the <Enter> key when All is highlighted in the Select menu. To select an individual test group, highlight the test group and press the <Spacebar> or highlight One and press <Enter>.

  • Page 40: Options

    Output Device for Status Messages Output Device for Error Messages Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide If you type 0 (zero), you are specifying that there be no limit on the number of errors that can occur—testing will not be stopped, regardless of the number of errors.

  • Page 41: Output Device For Status Messages

    Output Device for Status Messages Ordinarily, all status messages appear only on the screen. This parameter allows you to direct status messages to either a printer or a file, in addition to the screen. If you choose the File option, status messages are written to a file named result.

  • Page 42: Quit

    Solid Colors Test NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide diagnostics exercises the functional components and devices of the computer system more vigorously and thoroughly than they are exercised during normal opera- tion.
  • Page 43 Table 5-2. System Diagnostics Tests (continued) Test Groups Subtests Keyboard Controller Test Key Sequence Test Interactive Test Stuck Key Test Mouse Mouse Test Diskette Change Line Test Drives Seek Test Read Test Write Test Serial/ Baud Rate Test Infrared Ports Interrupt Test Internal Transmit Test External Transmit Test...

  • Page 44: Error Messages

    Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Appendix A, and see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance and informing the support technician of these messages.

  • Page 45: Subtests

    Subtests The subtests that constitute the System Set Test Group and the computer functions they confirm follow: • CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses. •...

  • Page 46: Video Test Group

    Video Memory Test Checks the read/write capability of video memory in various video modes. 5-12 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide • Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller.

  • Page 47: Keyboard Test Group

    Keyboard Test Group. Clear them from memory by rebooting the computer from the Dell Server Assistant CD. When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard Test Group: •...

  • Page 48: Why Run The Mouse Test

    Checks the drive’s ability to search for a specified track on the diskette and to position its read/write heads to all tracks. 5-14 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide • Read Test Positions the read/write heads at each cylinder of the diskette for reading data and verifies that all tracks on the diskette can be read correctly.

  • Page 49: Subtests

    port, but it cannot be tested as a serial or infrared port. If a modem is installed and one of the subtests in the Serial/ Infrared Ports Test Group fails, remove the modem and run the diagnostic tests again. If an external loopback connector is not attached to a serial or infrared port, the External Transmission Test will fail for that port and the results of this test should therefore be ignored.

  • Page 50: Subtests

    Parallel Ports Test Group to check the hardware. Although the following symptoms can be 5-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide caused by faulty peripherals or software errors, they might also suggest a port problem: •...

  • Page 51: Why Run A Scsi Devices Test

    • Read Test Positions the read/write heads at each block of the device for reading data and verifies that all tracks on the device can be read correctly. • Write Test Positions the read/write heads at each block of the device and verifies that all tracks on the device can be written to correctly.
  • Page 52 5-18 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 53: Checking The Equipment

    Chapter 2. Then perform the troubleshooting procedures for the equipment that is malfunctioning. You need the following items to perform the procedures in this chapter: • The Dell Server Assistant CD • A blank, formatted diskette • The system documentation NOTE: When you see the question, “Is the problem...

  • Page 54: Troubleshooting The Keyboard

    Yes. The keyboard must be replaced. See Chap- ter 11, “Getting Help,” for instructions on obtaining technical assistance. No. Continue to step 3. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Run the Keyboard Test Group in the system diagnostics. See Chapter 5, “Running the System Diagnostics.”...

  • Page 55: Troubleshooting The Basic I/O Functions

    Is the problem resolved? Yes. You have fixed the problem. No. Continue to step 5. Reboot the system from the Dell Server Assistant CD, and run the Serial/Infrared Ports Test Group and/or the Parallel Port Test Group in the system diagnostics.

  • Page 56: Troubleshooting A Parallel Printer

    Troubleshooting a Serial I/O Device If the procedure in the preceding subsection, “Trouble- shooting the Basic I/O Functions,” indicates that the Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide problem is with a device connected to one of the serial ports, follow these steps: Turn off the computer and any peripheral devices connected to the serial ports.

  • Page 57: Checking Inside The Computer

    While working inside the computer, do not -inch hex-nut attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. WARNING: Before a trained service technician accesses the inside of the computer, any and all...

  • Page 58: Removing And Replacing The Computer Covers

    Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide WARNING: Due to high voltages and energy haz- ards, never operate the system without the covers installed.

  • Page 59: Replacing The Computer Covers

    Figure 7-2. Removing the Computer Covers Replacing the Computer Covers Use the following procedure to replace a computer cover: Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover.

  • Page 60: Removing The Front Bezel

    These illustrations also identify features on the front and back Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide of the computer. Refer to them to locate interior features and components discussed later in this guide.

  • Page 61: Figure 7-4. Inside The Chassis-Front/Left Side View

    memory module microprocessor modules expansion slots system board Figure 7-4. Inside the Chassis—Front/Left Side View external drive bays (4) control panel internal drive bays (6) hard-disk drives keylock Checking Inside the Computer...

  • Page 62: Responding To A Dell Hip Alert Message

    (SNMP) trap log file. More information about the Alert Log window and options and various messages is pro- vided in the Dell HIP online help and the Dell HIP User’s Guide. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 63: Troubleshooting A Damaged Computer

    Chapter 11, “Getting Help,” for infor- mation on obtaining technical assistance from Dell. Follow these steps to troubleshoot a damaged computer: Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources.

  • Page 64: Troubleshooting The Rtc Chip

    No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide roubleshooting and Replacing the Battery on the Control Panel The battery on the control panel stores the power state of the system.

  • Page 65: Troubleshooting Power Supply Problems

    Power Supply Problems The optional redundant power supplies in Dell Power- Edge 6100 systems are controlled by the power-supply paralleling board. The two light-emitting diodes (LEDs) on the back of the power supply (see Figure 7-7) signal the status of the power supply. If the red power-supply fault indicator lights up, the power supply should be replaced.

  • Page 66: Troubleshooting Power Cable Connections

    Cooling Fan Three cooling fans are installed in the Dell Power- Edge 6100 system. If you observe that any of the three redundant cooling fans is not operating, or the Dell HIP server-management application program issues a fan- related error message, replace the fan as described in the following subsection.

  • Page 67: Replacing A Cooling Fan

    CAUTION: To ensure correct installation and safety, use cooling fans supplied by Dell. Remove the left computer cover. See “Removing the Computer Covers” earlier in this chapter.

  • Page 68: Troubleshooting Expansion Cards

    Yes. The connection was loose. You have fixed the problem. No. Continue to step 6. 7-12 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Verify that the appropriate cables are firmly con- nected to their corresponding connectors on the expansion cards.

  • Page 69: Troubleshooting System Memory

    10. Inspect all configuration jumpers on the system board to ensure that they are configured correctly for any installed expansion cards. For information on the configuration jumpers and their settings, see Appendix C, “Jumpers, Switches, and Connectors.” Are the system board’s configuration jumpers set correctly? Yes.

  • Page 70: Troubleshooting The Video Subsystem

    10. Replace the computer cover, reconnect the system to AC power, and turn it on. 7-14 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 11. Enter the system configuration utility and check the Extended Memory category and add 1024 KB to the total shown.

  • Page 71: Troubleshooting The System Board

    high-resolution video expansion card installed, which overrides the video logic of the computer. The following procedure troubleshoots problems with the video memory and video logic only. Before you begin, perform the procedure found in “Troubleshooting the Monitor” in Chapter 6 to determine whether the monitor is the source of the problem.

  • Page 72: Troubleshooting The Diskette Drive Subsystem

    Do the tests complete successfully? Yes. You have fixed the problem. No. Continue to step 14. 7-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 14. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. roubleshooting the Diskette...

  • Page 73: Troubleshooting The Diskette Drive Subsystem

    Checking the Diskette Drive Subsystem To verify that the diskette drive subsystem is operating properly, follow these steps: Enter the system setup program, and verify that the system is configured correctly in the Floppy Options submenu. See Chapter 4, “Using the System Setup Program,” in the system User’s Guide for instructions.

  • Page 74: Troubleshooting A Scsi Tape Drive

    SCSI host adapter connector on the back 7-18 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide panel of the computer. In either case, the SCSI tape drive is controlled by a SCSI host adapter installed in the com- puter, which may also control other SCSI devices connected to one or more SCSI cables.

  • Page 75: Troubleshooting Scsi Hard-Disk Drives

    Drive Indicator Error Codes The SCSI backplane board monitors the internal SCSI hard-disk drives connected to the backplane board. In the event of a drive failure, systems using the optional Dell PowerEdge Expandable RAID Controller host adapter Checking Inside the Computer...

  • Page 76: Troubleshooting The Scsi Hard-Disk Drive

    See Chapter 3, “Installing and Configuring SCSI Drivers,” in the system User’s Guide to determine 7-20 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide which drivers are required and how they should be installed and configured. Are the required SCSI device drivers installed and configured correctly? Yes.
  • Page 77 Check the SCSI cable connections to the SCSI backplane board and to the SCSI host adapter. Check the DC power cable connection to the SCSI backplane board. The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI host adapter card in an expansion slot.
  • Page 78 7-22 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 79: Installing System Board Options

    Chapter 8 Installing System Board Options his chapter describes how to install the following options: • Extended Industry-Standard Architecture (EISA), Industry-Standard Architecture (ISA), and Periph- eral Component Interconnect (PCI) expansion cards • Memory upgrades • Microprocessor upgrades This chapter also includes instructions for replacing the real-time clock (RTC) chip, if necessary.

  • Page 80: Expansion Cards

    32-bit EISA master or slave cards, 32-bit PCI master cards, and 8- and 16-bit ISA cards. Figure 8-2 shows examples of the different types of expansion cards. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide power supply power supply connector (PS2)

  • Page 81: Installing An Expansion Card

    8-bit ISA expansion card 16-bit ISA expansion card 32-bit EISA expansion card 32-bit PCI expansion card Figure 8-2. Expansion Cards Connectors E1 through E4 support 32-bit EISA master or slave cards, and 8- and 16-bit ISA cards. Connectors P1 through P6 support 32-bit PCI master cards. Video expansion cards should be installed in connectors P1, P2, or P3.

  • Page 82: Relocating Or Removing An Expansion Card

    NOTE: If you installed a PCI expansion card, the system automatically performs any required PCI configuration tasks during the boot routine. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Relocating or Removing an Expansion Card Follow this general procedure to remove an expansion...

  • Page 83: Adding Memory

    The 16 single in-line memory module (SIMM) sockets on the memory module can accommodate 64 to 2048 mega- bytes (MB) of dynamic random-access memory (DRAM). The Dell PowerEdge 6100 systems use 72-pin, 36-bit buff- ered SIMMs in these 72-pin sockets. The memory module bank 2 bank 1 Figure 8-4.

  • Page 84: Table 8-1. Sample Simm Configurations

    1 GB 64 MB 1 GB 128 MB 1152 MB 16 MB Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide • SIMMs must be installed in groups of four, eight, or 16 only. The following SIMM interleaving is supported: •...

  • Page 85: Performing A Memory Upgrade

    Table 8-1. Sample SIMM Configurations (continued) Total Desired Memory J1 to J4 1152 MB 128 MB 1280 MB 32 MB 1280 MB 128 MB 1536 MB 64 MB 1536 MB 128 MB 2 GB 128 MB Performing a Memory Upgrade Use the following procedure to perform a memory upgrade: Remove the left computer cover.

  • Page 86: Installing Simms

    If the total is incorrect, one or more of the SIMMs may not be installed properly. Repeat this procedure again, checking to make sure the SIMMs are firmly seated in their sockets. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 11. Enter the system configuration utility. Then save power. Incomplete 12.

  • Page 87: Removing Simms

    pin 1 Figure 8-5. Installing a SIMM Continue with step 7 of “Performing a Memory Upgrade” earlier in this section. Removing SIMMs To remove a SIMM, start from the highest-numbered socket, open the retaining clips just enough to lift the top edge of the SIMM away from the clips, and lift the SIMM out of the socket (see Figure 8-6).

  • Page 88: Table 8-2. Valid Microprocessor Configurations

    2 microprocessors in sockets 2 microprocessors in sockets 8-10 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Similarly, both of the microprocessor module connectors on the system board must be populated. For example, if you are using only one or two microprocessors on one...
  • Page 89 Dell. Not all versions of the Pentium Pro microprocessor will work properly as an additional microprocessor. The upgrade kit from Dell contains the correct revision of the microprocessor chip for use as a additional micro- processor, as well as instructions for performing the upgrade.

  • Page 90: Figure 8-8. Microprocessor Securing Clip

    Figure 8-8. Microprocessor Securing Clip 8-12 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Remove the heat sink. The thermal interface pad is bonded to the heat sink and will remain attached to the old heat sink.

  • Page 91: Figure 8-10. Pin-1 Identification

    If any of the pins on the microprocessor appear bent, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance from Dell. Make sure the release lever on the processor socket you are installing to is up so that the socket is ready for the new microprocessor.

  • Page 92: Replacing The Rtc Chip

    Replace the two screws removed in step 2. 8-14 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 15. Replace the left computer cover. 16. Reconnect your computer and peripherals to their power sources, and turn them on.

  • Page 93: Figure 8-13. Rtc Chip

    the RTC chip in NVRAM is erased each time the com- puter is turned off. Therefore, the system configuration information must be reentered and the options reset each time the system boots until the RTC chip is replaced. To remove the RTC chip, follow these steps: If possible, enter the system setup program and make a printed copy of the system setup screens.
  • Page 94 Setup Program,” in the system User’s Guide for more information. 8-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Turn the computer and peripherals off, and leave them off for at least an hour. 10. After an hour, turn on the system and enter the system setup program.

  • Page 95: Installing Drives In The External Bays

    Chapter 9 Installing Drives in the External Bays he external drive bays at the front of the Dell Power- Edge 6100 system hold up to four user-accessible, half-height 5.25- or 3.5-inch devices, typically diskette, tape, CD-ROM, or digital audio tape (DAT) drives. A 3.5-inch diskette drive and small computer system inter-...

  • Page 96: Before You Begin

    NOTE: If you are installing a SCSI hard-disk drive, see Chapter 10, “Installing Drives in the Internal Bays.” Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide DC power cable To remove or install drives in the external bays, you must remove both computer covers and front bezel according to the instructions in “Removing the Computer Covers”...

  • Page 97: Removing And Replacing Front-Panel Inserts

    Removing and Replacing Front-Panel Inserts To remove the front-panel insert for a drive bay you intend to use, first remove the front bezel as instructed in “Removing the Front Bezel” in Chapter 7. Then, facing the inside of the front bezel, press against the center of the insert with your thumbs until the insert bows suffi- ciently to loosen the tabs on the sides of the insert (see Figure 9-2).

  • Page 98: Dc Power Cables

    5.25-inch drive connector Figure 9-5. DC Power Cable Connectors Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide nstalling SCSI Devices in the External Bays SCSI devices in the external drive bay (such as CD-ROM drives and tape drives) are controlled by the Ultra/Wide SCSI controller on the system board.

  • Page 99: Scsi Cable

    SCSI Cable CAUTION: Dell recommends that you use only SCSI cables purchased from Dell. SCSI cables purchased elsewhere are not guaranteed to work reliably with the Dell PowerEdge 6100 systems. The 50-pin SCSI cable has six connectors: • The connector at the end of the cable farthest away from the other five connectors attaches to the SCSI host adapter connector labeled “SCSI B”...

  • Page 100: Figure 9-7. Cable Connections For A Scsi Device In The External Drive Bays

    (SCSI B) Figure 9-7. Cable Connections for a SCSI Device in the External Drive Bays Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Select the connector on the SCSI cable that most eas- ily reaches the new SCSI device, and press the interface cable connector firmly into the drive’s...

  • Page 101: Installing An Internal Tape Drive That Uses A Controller Card

    Check all cable connections that may have been loosened during this procedure. Arrange cables so they will not catch on the computer cover or block the airflow of the fans or cooling vents. If a front-panel insert on the computer cover blocks the bay in which you installed the drive, remove the insert.

  • Page 102: Installing An External Tape Drive That Uses A Controller Card

    Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Remove both computer covers and the front bezel. See “Removing the Computer Covers” and “Remov- ing the Front Bezel”...

  • Page 103: Installing Drives In The Internal Bays

    Dell PowerEdge 6100 systems include a SCSI backplane board, which greatly simplifies cabling and configuration for SCSI hard-disk drives. All SCSI identification (ID) and termination for SCSI hard-disk drives are configured by the SCSI backplane board, rather than on individual drives.

  • Page 104: Installing Scsi Hard-Disk Drives In The Internal Drive Bays

    SCSI Hard-Disk Drives in the Internal Drive Bays SCSI hard-disk drives are supplied by Dell in special drive carriers that fit in the internal drive bays (see Figure 10-2). The printed circuit board at the back of the drive carrier acts as an interface between the SCSI hard-disk drive and the SCSI backplane board.

  • Page 105: Removing And Installing A Scsi Hard-Disk Drive

    Carrier Removing and Inserting a SCSI Hard- Disk Drive With the System Running If the Dell PowerEdge 6100 system has a PowerEdge Expandable RAID Controller host adapter card installed and connected to the SCSI backplane board, you can remove and insert SCSI hard-disk drives while the sys- tem is running.

  • Page 106: Scsi Hard-Disk Drive Indicator Patterns

    “Removing a SCSI Hard-Disk Drive With the System Running.” 10-4 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Insert the new drive carrier into the bay. Follow the instructions in “Installing a SCSI Hard- Disk Drive” earlier in this section.

  • Page 107: Figure 10-3. Cable Configuration For A Poweredge Expandable

    reconnect the computer and peripherals to their power sources, and turn them on; then go to step 9. NOTE: If SCSI devices are connected using the external SCSI connection slots, Ultra SCSI mode is not supported. Connect the SCSI external access cable from the host adapter kit to the Ultra/Wide SCSI host SCSI external access cable...

  • Page 108: Configuring The Boot Device

    Plug the other end of the power cable into an AC power source. 10-6 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Install any required SCSI device drivers. See Chapter 3, “Installing and Configuring SCSI Drivers,”...

  • Page 109: Getting Help

    Dell provides to help you when you have a problem with your computer sys- tem. It also tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations: •...

  • Page 110: System Documentation

    (SCSI) device drivers, the system setup program, and the system configuration utility. World Wide Web on the Internet Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, 11-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 11-1.

  • Page 111: Commercial Online Services

    Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics.

  • Page 112: Techconnect Bbs

    Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week. At any hour of any day, a Dell technical expert is ready with the answers to your questions about Dell hardware. Our technical support staff pride themselves on their...

  • Page 113: Returning Items For Warranty Repair Or Credit

    If you must return a piece of hardware to Dell, a technician will assign a Return Material Authorization Number. Record the number on the checklist, and include the completed checklist in the shipping box.

  • Page 114: Table 11-2. International Dialing Codes

    Ireland (Bray) Italy (Milan) Japan (Tokyo) 11-6 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide The codes required depend on where you are calling from as well as the destination of your call; in addition, each ________ country has a different dialing protocol. If you need assis-...
  • Page 115 Table 11-2. International Dialing Codes (continued) Country (City) Korea (Seoul) Luxembourg Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Spain (Madrid) Sweden (Upplands Vasby) Switzerland (Geneva) Taiwan U.K. (Bracknell) U.S.

  • Page 116: Table 11-3. Dell Contact Numbers

    For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-8 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (International call to the Netherlands)
  • Page 117 Table 11-3. Dell Contact Numbers (continued) Country Department Name or Service Canada Automated Order-Status System ......toll free: 1-800-433-9014...
  • Page 118 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-10 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (continued) ......16 1 ....47 62 68 90 (Paris) .
  • Page 119 Table 11-3. Dell Contact Numbers (continued) Country Department Name or Service Ireland Customer Technical Support ........1-850-543-543 (Bray) Sales .
  • Page 120 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-12 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (continued) (Brussels, Belgium) .
  • Page 121 Table 11-3. Dell Contact Numbers (continued) Country Department Name or Service New Zealand Technical Support ..........0800 446 255 Sales .
  • Page 122 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-14 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (continued) ....022 ....979 01 50 (Swiss French) .
  • Page 123 Dell Sales ........
  • Page 124 11-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 125: Appendix A Diagnostics Checklist

    If you must return a piece of hardware to Dell, include the com- pleted checklist. See Chapter 11, “Getting Help,” for information on obtaining technical assistance.
  • Page 126 Start-up file contents: ____________________ ____________________ Error message or beep code: ____________________________________________________________________ Description of problem and troubleshooting procedures you performed: _______________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Diagnostics Checklist autoexec.bat _____________________ _____________________ config.sys ___________________________________ ___________________________________...

  • Page 127: Appendix B Diagnostic Video Tests

    Appendix B Diagnostic Video Tests he Video Test Group of the system diagnostics (see Chapter 5, “Running the System Diagnostics”) consists of the following seven tests, each of which verifies a par- ticular video function or group of functions: • Video Memory Test —...

  • Page 128: Character Attributes Subtest (80

    Figure B-1. 80-Column x 25-Line Character Set Subtest Screen Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Character Attributes Subtest (40 x 25) The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line...

  • Page 129: Text Mode Color Test

    ext Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests. NOTE: These subtests are valid for color monitors only. Color Attributes Subtest (80 x 25) The 80-column x 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode.

  • Page 130: Color Attributes Subtest (40

    NOTE: Some of the following tests may not appear if your system does not support the video mode being tested. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first screen displays three pyramids in red, green, and yellow.

  • Page 131: 320 X 200 16-Color Graphics Mode Screen

    320 x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen dis- plays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all the Xs are the correct colors;...

  • Page 132: 320 X 200 256-Color Graphics Mode Screen

    Type y if all the asterisks appear to be correct; otherwise, type n. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide 1280 x 1024 16-Color Graphics Mode Screen The 1280- x 1024-pixel 16-color graphics mode screen displays a series of squares in 16 different colors located in various positions on the screen.

  • Page 133: Solid Colors Test

    olid Colors Test The Solid Colors Test checks whether the video sub- system is displaying the correct colors. This test also lets you check for missing pixels. When this test is running, four screens appear sequentially—a red screen, a green screen, a blue screen, and a white screen.
  • Page 134 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 135: Jumpers, Switches, And Connectors

    Appendix C Jumpers, Switches, and Connectors his appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer.

  • Page 136: System Board

    In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. ystem Board Figure C-1. System Board Jumpers and Switches Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 137: Table C-1. System-Board Jumper And Switch Settings

    Table C-1. System-Board Jumper and Switch Settings Jumper/Switch CLEAR CMOS CLEAR PASSWORD RESERVED BIOS RECOVERY BOOT BLOCK PROTECT BIOS WRITE Setting Description Settings in CMOS and the real-time clock (RTC) are reset to factory defaults during reset. (default) Settings in CMOS and the RTC are retained during reset.
  • Page 138 Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Setting Description (Dell Enables 1.44-MB diskette drive size or autodetec-...

  • Page 139: System Board Labels

    ystem Board Labels Table C-2 lists the connectors and sockets located on the system board. Table C-2. System Board Connectors and Sockets Connector or Socket FANn FLOPPY FRONT PANEL J3G1 KEYBD MEMORY MODULE MONITOR MOUSE PARALLEL PROCESSOR MODULE #n SCSI A SCSI B SERIALn NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list.

  • Page 140: Microprocessor Module

    Module Figure C-2. Microprocessor Module Jumpers Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 141: Table C-3. Microprocessor Module Jumper Settings

    See Table C-3 for the microprocessor module jumper settings. Table C-3. Microprocessor Module Jumper Settings Jumper J101 J105 J106 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. jumpered Setting Description (default)

  • Page 142: Scsi Backplane Board

    SCSI SERVER MANAGEMENT NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide SCA-2 compatible SCSI connectors (SLOT n ID= n ,...

  • Page 143: Power-Supply Paralleling Board

    ower-Supply Paralleling Board Figure C-4. Power-Supply Paralleling Board system board connector (PWR1) peripherals connector (PWRFD) system board connector (PWR2) system board connector (PWR3) SCSI backplane board connector (PWRSCSI) Jumpers, Switches, and Connectors...

  • Page 144: Disabling A Forgotten Password

    CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. C-10 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Refer to “Jumpers and Switches—A General Explanation” found earlier in this appendix for jumper information.

  • Page 145: Abbreviations And Acronyms

    C.O.D. collect on delivery characters per inch characters per line central processing unit digital-to-analog converter DASH Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access Department of Communications...
  • Page 146 Fahrenheit file allocation table Federal Communications Commis- sion FIFO first-in first-out feet file transfer protocol gram(s) gravities Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide Abbreviation or Acronym Description gigabyte(s) graphical user interface hexadecimal Hardware Instrumentation Program high memory area...
  • Page 147 Abbreviation or Acronym Description low insertion force load number Lotus/Intel/Microsoft lines per inch meter(s) milliampere(s) milliampere-hour(s) megabyte(s) master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MS-DOS Microsoft Disk Operating System MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium...
  • Page 148 Verband Deutscher Elektro- techniker VESA Video Electronics Standards Asso- ciation video graphics array VLSI very-large-scale integration VRAM video random-access memory watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide...

  • Page 149: Index

    See TechConnect BBS cables connectors, 9-3 interface, 9-3 power supply, 9-4 ribbon, 7-4, 9-3 SCSI, 9-4 calling Dell, 11-5 card. See expansion cards cautions, viii CD-ROM drives drive bays, 9-1 SCSI, 9-4 chassis. See computer checklist, diagnostics, A-1...
  • Page 150 4-2 diagnosing problems, 5-1, 11-1 diagnostics checklist, A-1 diagnostics. See system diagnostics direct current. See DC Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide diskette drive subsystem troubleshooting, 7-16, 7-17 verifying proper operation, 7-17 diskette drives access indicator, 2-4...
  • Page 151 2-4 partitioning, 10-6 removing, 10-3, 10-4 troubleshooting, 7-19 header connector illustrated, 9-3 help from Dell Computer Corporation, 11-1 help tools automated order-status system, 11-4 AutoTech service, 11-3 commercial online services, 11-3 Dell diagnostics program, 11-3 system documentation, 11-2...
  • Page 152 8-2 interrupt request. See IRQ interrupts avoiding assignment conflicts, 4-2 IRQ lines, 4-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide J101 jumper, C-6, C-7 J105 jumper, C-6, C-7 J106 jumper, C-6, C-7 jumpers about, C-1...
  • Page 153 main screen, system diagnostics, 5-3 math coprocessor System Set Test Group, 5-11 testing, 5-11 memory adding, 8-5 configuring, 8-6 module, illustrated, 8-5 RAM Test Group, 5-10 troubleshooting, 7-13 upgrade procedure, 8-7 messages about, 3-1 alert log messages, 3-5 beep codes, 3-1, 3-4 error messages, 4-1 system, 3-1 system diagnostics, 3-5, 5-10...
  • Page 154 8-3, 8-4 front bezel, 7-4 front-panel inserts, 9-3 host adapter card, 10-4 microprocessors, 8-9 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide removing and replacing (continued) RTC chip, 8-14 SCSI devices, 9-4 SCSI hard-disk drives, 10-1 SIMMs, 8-5...
  • Page 155 serial port connectors location, 2-3 Serial/Infrared Ports Test Group system diagnostics, 5-14 service, 11-1 SIMMs installation guidelines, 8-5 installing, 8-7 memory module, illustrated, 8-5 removing, 8-9 supported types, 8-5 upgrade options, 8-5 single in-line memory modules. See SIMMs small computer system interface. See SCSI SMB connector location, 2-3 sockets...
  • Page 156 SCSI devices, 9-4 Text Mode Character Test, B-1 Text Mode Color Test, B-1, B-3 Text Mode Pages Test, B-1, B-4 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide troubleshooting See also system diagnostics audible signs of problems, 2-5 basic problems, 2-1...
  • Page 157 upgrade options expansion cards, 8-2 microprocessors, additional, 8-9 SIMMs, 8-5 upper SCSI output slot location, 2-3 user’s documentation, 11-2 video connector location, 2-3 video control circuitry, 5-12 video controller card, 5-12 video functions about, B-1 testing, 5-12 Video Hardware Test, B-1 Video Memory Test, B-1 VIDEO SLEEP jumper, C-2, C-4 video subsystem...

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