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Dell Precision 7740 Service Manual
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Dell Precision 7740 Service Manual

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Dell Precision 7740
Service Manual
Regulatory Model: P34E
Regulatory Type: P34E002
September 2021
Rev. A02

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Summary of Contents for Dell Precision 7740

  • Page 1 Dell Precision 7740 Service Manual Regulatory Model: P34E Regulatory Type: P34E002 September 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Turning off your computer — Windows 10........................7 Before working inside your computer..........................8 After working inside your computer..........................8 Chapter 2: Technology and components..................9 HDMI 2.0....................................9 USB features..................................10 USB Type-C..................................11 Chapter 3: Removing and installing components................
  • Page 4 Installing SIM card...............................40 Solid State Drive.................................41 Removing the M.2 Solid State Drive—SSD module.................... 41 Installing the M.2 SSD module..........................44 2.5" Hard drive................................... 47 Removing the hard drive assembly......................... 47 Installing the hard drive assembly........................... 48 Hard drive interposer board............................49 Removing the hard drive interposer board......................
  • Page 5 Removing the display hinge............................92 Installing the display hinge............................93 Camera....................................94 Removing the camera..............................94 Installing the camera..............................95 eDP cable.................................... 96 Removing the eDP cable............................96 Installing the eDP cable..............................97 Display bracket...................................98 Removing the display support bracket........................98 Installing the display support bracket........................99 Chapter 4: BIOS setup........................101 BIOS overview...................................101 Entering BIOS setup program............................
  • Page 6 Diagnostic LED..................................119 Recovering the operating system..........................119 Real-Time Clock (RTC Reset)............................120 Battery status LED................................120 Backup media and recovery options........................... 120 WiFi power cycle................................120 Drain residual flea power (perform hard reset)......................121 Chapter 6: Getting help......................122 Contacting Dell................................. 122 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Before Working Inside Your Computer

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 9: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • HDMI 2.0 • USB features • USB Type-C HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).

  • Page 10: Usb Features

    USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below. Table 1.

  • Page 11: Usb Type-C

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.
  • Page 12 Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”...
  • Page 13 2. Thunderbolt 3 supports speed up to 40 Gbps 3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1.

  • Page 14: Chapter 3: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw size list • SD card • Battery cover • Battery • Keyboard • Base cover •...

  • Page 15: Screw Size List

    Screw size list Table 2. Precision 7740 Component Screw type Quantity Image M2.0x3.0 SSD thermal plate 1 per SSD M.2 SSD card 1 per SSD HDD Interposer board WLAN card WWAN Power connector port eDP bracket Display panel Smart card cage...

  • Page 16: Sd Card

    SD card Removing SD card 1. Follow the procedure in Before working inside your computer. 2. Press the SD card in to release it from the system. 3. Slide the SD card out of the system. Installing SD card 1. Slide the SD card into its slot until it clicks into place. Removing and installing components...

  • Page 17: Battery Cover

    2. Follow the procedure in After working inside your computer. Battery cover Removing the battery cover 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. To remove the battery cover: a. Slide the battery cover release latch towards the unlock icon to release the battery cover [1]. b.

  • Page 18: Installing The Battery Cover

    Installing the battery cover 1. To install the battery cover: a. Slide the battery cover into its slot until it clicks into place [1]. b. The release latch automatically springs back to the lock position [2]. Removing and installing components...

  • Page 19: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Removing The Battery

    Removing the battery 1. Follow the procedure in Before working inside your computer. 2. Remove the:. SD card battery cover 3. To remove the 6-cell battery: a. Disconnect the battery cable from the connector on the battery [1]. b. Remove the 3 (M2.5x3.0) screws that secure the battery to the system [2]. c.

  • Page 21: Installing The Battery

    Installing the battery 1. To install the 6-cell battery: a. Place the battery onto its slot in the system [1]. b. Replace the 3 (M2.5x3.0) screws to secure the battery to the system [2]. c. Connect the battery cable to the connector in the battery [3]. Removing and installing components...
  • Page 22 2. To install the 4-cell battery: a. Place the battery onto its slot in the system [1 , 2]. b. Replace the 2 (M2.5x3.0) screws to secure the battery to the system [3]. c. Connect the battery cable to the connector in the system board [4]. Removing and installing components...

  • Page 23: Keyboard

    3. Install the: battery cover SD card 4. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard 1. Follow the procedures in Before working inside your computer. 2. Remove the: SD card battery cover battery 3. To remove the keyboard: a.
  • Page 24 b. Turn-over and open the system at 90° angle. c. Using a plastic scribe pry the keyboard lattice starting from the recess points on the top edge [1,2] and work along the sides and bottom edge of the keyboard lattice. Removing and installing components...
  • Page 25 d. Lift the keyboard lattice away from the system. e. Remove the 5 (M2.0x2.5) screws that secure the keyboard to the palmrest [1]. Removing and installing components...
  • Page 26 f. Pry the bottom edge of the keyboard and then work along the left and right sides of the keyboard [2,3,4]. g. Slide and remove the keyboard from the system. Removing and installing components...

  • Page 27: Installing The Keyboard

    Installing the keyboard 1. To Install the keyboard: a. Align the keyboard and route the cables back through to the bottom of the compartment. b. Press and align the keyboard to its compartment working along the left, right and bottom edges [1,2,3]. c.
  • Page 28 d. Align the keyboard lattice to its position on the keyboard and ensure that the keyboard lattice clicks into its place. e. Turn-over the system at 90° angle to access the keyboard cables. Removing and installing components...

  • Page 29: Base Cover

    f. Connect the keyboard cable, fingerprint cable and fingerprint button cable to the connectors on the system board. NOTE: Ensure that you fold the keyboard data cable in perfect alignment. 3. Install the: battery battery cover SD card 4. Follow the procedure in After working inside your computer.

  • Page 30: Installing The Base Cover

    Installing the base cover 1. To install the base cover: a. Slide the base cover to align with the screw holes on the system [1]. b. Replace the 2 (M2.5X5.0) screws to secure the base cover to the system [2]. Removing and installing components...

  • Page 31: Primary Memory Module

    2. Install the: battery battery cover SD card 3. Follow the procedure in After working inside your computer. Primary memory module Removing the primary memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover...

  • Page 32: Installing The Primary Memory Module

    NOTE: Repeat step (c) and (d) if there is another memory installed. Installing the primary memory module 1. To Install the primary memory module: a. Insert the memory module into the memory socket [1]. b. Press the clips to secure the memory module to the system board [2]. c.

  • Page 33: Secondary Memory Module

    2. Install the: keyboard base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. Secondary memory module Removing the secondary memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery...

  • Page 34: Installing The Secondary Memory Module

    Installing the secondary memory module 1. To install the secondary memory module: a. Insert the memory module into the memory socket. b. Press the clips to secure the memory module to the system board. Removing and installing components...

  • Page 35: Wwan Card

    2. Install the: battery battery cover SD card 3. Follow the procedure in After working inside your computer. WWAN card Removing WWAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover 3.

  • Page 36: Installing The Wwan Card

    Installing the WWAN card 1. To install the WWAN card: a. Slide the WWAN card to the WWAN card slot on the system board [1]. b. Route the WWAN antenna cables through the routing channel. c. Connect the antenna cables to the connectors on the WWAN card [2]. d.

  • Page 37: Wlan Card

    2. Install the: base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover...

  • Page 38: Installing The Wlan Card

    Installing the WLAN card 1. To install the WLAN card: a. Slide the WLAN card to the WLAN card slot in the system board [1]. b. Route the WLAN antenna cables through the routing channel. c. Connect the antenna cables to the connectors in the WLAN card [2]. d.

  • Page 39: Sim Card

    2. Install the: base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. SIM card Removing SIM card 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover...

  • Page 40: Installing Sim Card

    Installing SIM card 1. To install the SIM card: a. Slide the SIM card into the SIM card compartment [1]. b. Snap the SIM card cover down [2]. c. Slide the SIM card cover towards the front of the system to lock the SIM card cover [3]. Removing and installing components...

  • Page 41: Solid State Drive

    2. Install the: base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. Solid State Drive Removing the M.2 Solid State Drive—SSD module 1. Follow the procedures in Before working inside your computer. 2.
  • Page 42 d. Remove the single (M2.0x3.0) screw that secures the thermal plate to the SSD assembly [1]. e. Remove the thermal plate away from the SSD assembly [2]. f. Remove the single (M2.0x3.0) screw that secures M.2 SSD to the SSD holder [3]. g.
  • Page 43 Removing and installing components...

  • Page 44: Installing The M.2 Ssd Module

    Installing the M.2 SSD module 1. To install the M.2 SSD module (Slot 4): a. Place the M.2 SSD into the slot in the SSD holder [1]. b. Replace the single (M2.0x3.0) screw to secure the M.2 SSD to the SSD holder [2]. c.
  • Page 45 2. To install the M.2 SSD module (Slot 3, 5 or 6): a. Place the M.2 SSD into its slot in the system [1]. b. Replace the single (M2.0x3.0) screw to secure the M.2 SSD to the system board [2]. c.
  • Page 46 Removing and installing components...

  • Page 47: 2.5" Hard Drive

    3. Install the: battery battery cover SD card 4. Follow the procedure in After working inside your computer. 2.5" Hard drive Removing the hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover 3.

  • Page 48: Installing The Hard Drive Assembly

    e. Remove the 4 (M3.0x3.0) screws that secure the hard drive assembly to the hard drive bracket. f. Remove the hard drive from the hard drive bracket. Installing the hard drive assembly 1. To install the hard drive assembly: a. Place the hard drive to the hard drive bracket and replace the 4 (M3.0x3.0) screws to secure the hard drive to the hard drive bracket.

  • Page 49: Hard Drive Interposer Board

    b. Insert the hard drive assembly into its slot in the system [1]. c. Flip down the tab at the end of the hard drive assembly [2]. d. Replace the 4 (M2.5x3.0) screws to secure the hard drive assembly to the system [3]. e.

  • Page 50: Installing The Hard Drive Interposer Board

    SD card battery cover hard drive 3. To remove the hard drive interposer board: a. Remove the single (M2.0x3.0) and the single (M2.0x5.0) screw that secures the hard drive interposer board to the hard drive interposer board holder [1]. b. Remove the hard drive interposer board from the system [2]. c.

  • Page 51: Coin-Cell Battery

    2. Install the: hard drive battery cover SD card 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin cell battery 1. Follow the procedures in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover...

  • Page 52: Installing The Coin Cell Battery

    CAUTION: Disconnecting coin cell battery may reset BIOS settings, time and date within System Settings, cause BitLocker or other security resets. Installing the coin cell battery 1. To install the coin cell battery: a. Replace the coin cell battery in its slot on the system. b.

  • Page 53: Power Connector Port

    2. Install the: base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. Power connector port Removing the power connector port 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery...
  • Page 54 c. Remove the single (M2.0x3.0) screw that secures the power connector cable metal bracket to the system [1]. d. Remove the metal bracket away from the system [2]. e. Lift the power connector port from the system [3]. Removing and installing components...

  • Page 55: Installing The Power Connector Port

    Installing the power connector port 1. To install the power connector port: a. Connect the power connector port to the system [1]. b. Place the power connector cable metal bracket [2]. c. Replace the single (M2.0x3.0) screw to secure the metal bracket to the system [3]. Removing and installing components...
  • Page 56 d. Affix the adhesive tape to secure the power connector cable in place [1]. e. Route the cable through the routing channel and affix the adhesive tape [2]. f. Connect the power connector cable to the connector on the system board [3]. Removing and installing components...

  • Page 57: Palm Rest

    2. Install the: base cover battery battery cover SD card 3. Follow the procedure in After working inside your computer. Palm rest Removing the palmrest 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery keyboard...
  • Page 58 c. Turn the system around and disconnect the system board cable and power button cable from the connectors on the system board [1, 2]. d. Remove the 4 (M2.0x3.0) screws that secure the palmrest to the system [3]. Removing and installing components...
  • Page 59 e. Push the hole at the bottom of the system to release the palmrest from the bottom chassis. f. Lift and remove the palmrest from the system. Removing and installing components...

  • Page 60: Installing The Palmrest

    Installing the palmrest 1. To install the palmrest: a. Align the palmrest on the system and press until it snaps in its place [1, 2]. Removing and installing components...
  • Page 61 b. Replace the 4 (M2.0x3.0) screws to secure the palmrest to the system [1]. c. Connect the system board and power button cable to the connectors on the system board [2,3, 4]. Removing and installing components...

  • Page 62: Touchpad Button

    d. Turn the system and replace the 15 (M2.5x5.0) and the 2 (M2.0x3.0) screws to secure the palmrest to the system [1, 2]. e. Connect the touchpad and touchpad button cables to the connectors on the system board and lock the latch [3]. 2.

  • Page 63: Installing The Touchpad Button

    b. Remove the 2 (M2.0x3.0) screws that secure the touchpad buttons to the palmrest [2]. c. Remove the touchpad button from the palmrest [3]. Installing the Touchpad button 1. To install the touchpad button: a. Place the touchpad button into its slot in the palmrest [1]. b.

  • Page 64: Smart Card Cage

    2. Install the: palmrest base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Smart card cage Removing the smart card cage 1. Follow the procedure in Before working inside your computer.

  • Page 65: Installing The Smart Card Cage

    d. Remove the 2 (M2.0X3.0) screws that secure the smart card cage to the palmrest [3]. e. Remove the smart card cage from the palmrest [4]. Installing the smart card cage 1. To install the smart card cage: a. Place the smart card cage into its slot in the palmrest [1]. b.

  • Page 66: Speaker

    2. Install the: palmrest base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Speaker Removing the speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery...

  • Page 67: Installing The Speakers

    Installing the speakers 1. To install the speaker: a. Align the speakers along the slots on the system [1]. b. Route the speaker cable through the routing channels on the system. c. Connect the speaker cable to the connector on the system board [2]. Removing and installing components...

  • Page 68: Led Board

    2. Install the: palmrest base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. LED board Removing the LED board 1. Follow the procedures in Before working inside your computer. 2.

  • Page 69: Installing The Led Board

    a. Lift the tab and disconnect the LED-board cable from the system board [1]. b. Peel the LED-board cable from the system. c. Remove the single (M2.0x3.0) screw that secures the LED board to the system [2]. d. Remove the LED board from the system [3]. Installing the LED board 1.

  • Page 70: Heat Sink

    2. Install the: palmrest base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink assembly 1. Follow the procedure in Before working inside your computer.
  • Page 71 a. Remove the single (M2.0x3.0) screw that secures the eDP cable bracket to the system board [1]. b. Remove the eDP cable bracket from the system [2]. c. Disconnect the eDP cable from the connector on the system board [3]. d.
  • Page 72 h. Slide and remove the heat sink assembly from the system. Removing and installing components...

  • Page 73: Installing The Heat Sink Assembly

    Installing the heat sink assembly 1. To install the heat sink assembly: a. Insert the heat-sink assembly in its slot on the system [1]. b. Tighten the 8 captive screws to secure the heat-sink assembly to the system board [2]. NOTE: Tighten the captive screws in the order stamped onto the heat sink next to the screws [1 >...
  • Page 74 c. Connect the eDP cable to the connector on the system board and affix the adhesive tape to secure the eDP cable in place [1]. d. Place and align the display cable bracket above the eDP cable connector [2]. e. Replace the single (M2.0x3.0) screw to secure the eDP cable bracket to the system board [3]. f.

  • Page 75: Graphics Card

    2. Install the: palmrest base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Graphics card Removing the graphics card 1. Follow the procedure in Before working inside your computer. 2.

  • Page 76: Installing The Graphics Card

    3. To remove the graphics card: a. Remove the 2 (M2.0x3.0) screws that secure the beam connector to the system board [1]. b. Remove the beam connector from the system board [2]. c. Remove the 3 (M2.5x5.0) screws that secure the graphics card to the system board [3]. d.

  • Page 77: System Board

    NOTE: The above procedures are for UMA graphics card. Systems shipped with UMA GPU card do not have GPU power cable. However, for discrete models shipped with either a 128 MB or 256 MB VRAM GPU card, you need to connect the GPU power cable after installing the GPU card.
  • Page 78 hard drive interposer board keyboard base cover primary memory secondary memory WLAN card WWAN card M.2 SSD card SIM card palmrest heat sink assembly graphic card 3. To disconnect the system board: a. Disconnect the power connector cable and battery cable from the connectors on the system board [1, 2]. b.
  • Page 79 e. Remove the 2 (M2.5x5.0) screws that secure the system board in place [1]. f. Slide the system board to release the IO connectors from the opening on the top and left side of the system chassis to remove the system board from the system chassis [3, 2]. Removing and installing components...

  • Page 80: Installing The System Board

    Installing the system board 1. To install the system board: a. Align the system board into its original position on the system [1, 2]. b. Replace the 2 (M2.5x5.0) screws to secure the system board in place [3]. Removing and installing components...
  • Page 81 c. Connect the LED board cable [1], speaker cable [2] and touchpad cable [3] to the connectors on the system board. d. Place the Type-C USB bracket onto its slot on the system [4]. e. Replace the 3 (M2.0x5.0) screws to secure the Type-C USB bracket to the system [5]. Removing and installing components...
  • Page 82 f. Connect the power connector cable and battery cable to the connectors on the system board [1, 2]. 2. Install the: Removing and installing components...

  • Page 83: Display Assembly

    graphic card heat sink assembly palmrest SIM card M.2 SSD card WWAN card WLAN card primary memory secondary memory base cover keyboard hard drive interposer board hard drive battery battery cover SD card 3. Follow the procedure in After working inside your computer.
  • Page 84 c. Remove the 2 (M2.5x6.0) screws at the rear of the system that secures the display assembly in place. Removing and installing components...
  • Page 85 d. Open the display assembly to a 180-degree angle. e. Remove the 4 (M2.5x4.0) screws that secures the display hinge caps to the system [1]. f. Remove the display hinge caps from the system [2]. g. Remove the single (M2.0x3.0) screw that secures the eDP cable bracket to the system board [1]. h.

  • Page 86: Installing The Display Assembly

    Disconnect the eDP cable from the connector on the system board [3]. Peel the adhesive tape that secures the eDP cable in place [4]. k. Unroute the wireless cable from the routing channels located next to the hinges . Remove the display assembly [5]. Installing the display assembly 1.
  • Page 87 f. Align the display hinge caps and replace the 4 (M2.5x4.0) screws to secure the display hinge caps to the system [1, 2]. g. Close the display assembly and replace the 2 (M2.5x6.0) screws at the rear of the system to secure the display assembly in place.

  • Page 88: Display Bezel

    2. Install the: palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel 1. Follow the procedure in Before working inside your computer.

  • Page 89: Installing The Display Bezel

    keyboard hard drive base cover WWAN card WLAN card palmrest display assembly 3. To remove display bezel: a. Using a plastic scribe pry the two recess points at the bottom edge of the display bezel [1]. b. Pry around the sides and top edge of the display bezel [2, 3, 4]. NOTE: While prying the display bezel, make sure to pry along the outside edge of the display bezel using your hands-using a screw driver or other sharp objects may damage the display cover.

  • Page 90: Display Panel

    2. Install the: display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Display panel Removing the display panel 1. Follow the procedure in Before working inside your computer.

  • Page 91: Installing The Display Panel

    3. To remove screws from the display panel : a. Remove the 4 (M2.0X3.0) screws that secure the display panel to the display assembly [1]. b. Lift the display panel and turn the display panel over to access the eDP cable [2]. 4.

  • Page 92: Display Hinges

    2. Install the: display bezel display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Display hinges Removing the display hinge 1. Follow the procedure in Before working inside your computer.

  • Page 93: Installing The Display Hinge

    WWAN card WLAN card palmrest display assembly display bezel display panel 3. To remove display hinge: a. Remove the 6 (M2.5x4.0) screws that secure the display hinges to the display assembly [1]. b. Remove the display hinges [2]. Installing the display hinge 1.

  • Page 94: Camera

    2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Camera Removing the camera 1. Follow the procedure in Before working inside your computer.

  • Page 95: Installing The Camera

    WLAN card palmrest display assembly display bezel display panel 3. To remove camera: a. Peel the adhesive tape that covers the camera module [1]. b. Disconnect the eDP cable from the camera module [2]. c. Carefully pry the camera module from the system [3]. Installing the camera 1.

  • Page 96: Edp Cable

    2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. eDP cable Removing the eDP cable 1.

  • Page 97: Installing The Edp Cable

    WWAN card WLAN card palmrest display assembly display bezel display panel 3. To remove eDP cable: a. Peel the adhesive tape covering the camera module [1]. b. Disconnect the eDP cable from the camera module [2]. c. Peel the eDP cable from the display cover and unroute the cable from the routing channels [3]. d.

  • Page 98: Display Bracket

    2. Install the: display panel display bezel display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery cover battery SD card 3. Follow the procedure in After working inside your computer. Display bracket Removing the display support bracket 1.

  • Page 99: Installing The Display Support Bracket

    WWAN card WLAN card palmrest display assembly display bezel display panel display hinge 3. To remove display bracket: a. Peel the adhesive tape that covers the display support bracket [1]. b. Remove the 6 (M2.0x3.0) screws that secure the display support brackets to the display cover [2]. c.
  • Page 100 2. Install the: display hinge display panel display bezel display assembly palmrest WWAN card WLAN card base cover hard drive keyboard battery battery cover SD card 3. Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 101: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 102: One Time Boot Menu

    Keys Navigation Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area. Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.

  • Page 103: System Configuration

    Table 3. General (continued) Option Description Click one of the following options: ● Always, Except Internal HDD—Default ● Always ● Never Date/Time Allows you to set the date and time. The change to the system date and time takes effect immediately. System configuration Table 4.
  • Page 104 Table 4. System Configuration (continued) Option Description Dell Type-C Dock Configuration Always allow Dell docks. This setting affects only the Type-C ports connected to a Dell WD or TB dock. Thunderbolt Adapter Configuration Allows you to configure the Thunderbolt adapter security settings within the operating system.

  • Page 105: Video Screen Options

    Table 4. System Configuration (continued) Option Description Keyboard Backlight tiemout value is only in effect when the backlight is enabled. ● 5 seconds ● 10 seconds—Default ● 15 seconds ● 30 seconds ● 1 minute ● 5 minutes ● 15 minutes ●...

  • Page 106: Security

    Security Table 6. Security Option Description Admin Password Allows you to set, change, or delete the administrator(admin) password. The entries to set password are: ● Enter the old password: ● Enter the new password: ● Confirm new password: Click OK once you set the password. NOTE: For the first time login, "Enter the old password:"...

  • Page 107: Secure Boot

    Table 6. Security (continued) Option Description The options are: ● TPM On—Default ● Clear ● PPI Bypass for Enable Command—Default ● PPI Bypass for Disbale Command ● PPI Bypass for Clear Command ● Attestation Enable—Default ● Key Storage Enable—Default ● SHA-256—Default Absolute (R) Allows you to activate or disable the optional Computrace software.

  • Page 108: Intel Software Guard Extensions Options

    Table 7. Secure Boot (continued) Option Description Expert Key Management Allows you to enable or disable Expert Key Management. ● Enable Custom Mode This option is not set by default. The Custom Mode Key Management options are: ● PK—Default ● KEK ●...

  • Page 109: Power Management

    Table 9. Performance (continued) Option Description This option is set by default. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor. ● Enable Intel TurboBoost This option is set by default. Hyper-Thread Control Allows you to enable or disable the HyperThreading in the processor.

  • Page 110: Post Behavior

    Configuration The options are: ● Adaptive—Default ● Standard - Fully charges your battery at a standard rate. ● ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 111: Virtualization Support

    Table 11. POST Behavior (continued) Option Description ● 5 seconds ● 10 seconds Full Screen Logo Allows you to display full screen logo, if your image matches screen resolution. ● Enable Full Screen Logo This option is not set by default. Sign of Life Indication Allows the system to indicate during POST that the power button press has been acknowledged by turning on the keyboard backlight.

  • Page 112: Maintenance

    Table 13. Wireless (continued) Option Description ● WWAN/GPS ● WLAN ● Bluetooth All the options are enabled by default. Maintenance Table 14. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.

  • Page 113: Updating The Bios In Linux And Ubuntu

    For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 114: System And Setup Password

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 115: Deleting Or Changing An Existing System Setup Password

    10. Replace the card. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 116: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 117: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 118: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 119: Diagnostic Led

    Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 120: Real-Time Clock (Rtc Reset)

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 121: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 122: Chapter 6: Getting Help

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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