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Canon PIXMA MP960 Quick Start Manual
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Canon PIXMA MP960 Quick Start Manual

Canon PIXMA MP960 Quick Start Manual

Canon photo printer quick start guide
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Summary of Contents for Canon PIXMA MP960

  • Page 1: Quick Start Guide

    Photo All-in-One Quick Start Guide...
  • Page 2 Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price.
  • Page 3 Photo All-in-One Quick Start Guide...
  • Page 4 Canon PIXMA MP960 Photo All-in-One Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.

  • Page 5: Table Of Contents

    Table of Contents Before Printing...2 Basic Operation for the Operation Panel ...2 Turning the Machine On and Off ...4 Handling the Original Document...6 Loading Printing Paper ...8 Changing the Paper and Print Settings ...22 Printing from Your Computer...27 Printing with Windows...27 Printing with Macintosh...28 Scanning Images ...29 Scanning Methods ...29...

  • Page 6: Before Printing

    Before Printing Basic Operation for the Operation Panel (A) HOME button (B) Easy-Scroll Wheel (C) OK button Easy-Scroll Wheel Turn the Easy-Scroll Wheel left or right to select the setting item. The selected item is highlighted or surrounded by a frame. You can also use the {, }, [ or ] button to select the setting items.

  • Page 7: Function Buttons

    Settings: Easy photo reprint: Film print: Memory card: Other Buttons (A) NAVI button (B) Function buttons NAVI Button You can easily reach the function that you want to perform. Select what you want to do on the navigation menu, then press the OK button. Function Buttons Two Function buttons enable you to select menus displayed at the bottom of the LCD.

  • Page 8: Turning The Machine On And Off

    Turning the Machine On and Off Turn on the machine before printing. Turning on the Machine Before turning on the machine, confirm the following. The Print Head and ink tanks are set into place. If you are using the machine connected to a computer, confirm also the following. The machine is connected to your computer (or a compatible device).

  • Page 9: Setting The Power Save Mode

    Setting the Power Save Mode The machine enters Power save mode if not operated for a certain interval. In the Power save mode, the internal fluorescent lamp is turned off, and only the POWER lamp stay lit. You can configure the interval that the machine waits before entering Power save mode. See "Other Settings"...

  • Page 10: Handling The Original Document

    Handling the Original Document This section describes how to load the original document on the Platen Glass. Original Document Requirements The original documents you load on the Platen Glass for copying or scanning must meet these requirements: Document Paper documents type Photographs Books...
  • Page 11 Important Do not place any objects weighing more than 4.4 lb / 2 kg on the Platen Glass. Do not press or put weight on the original with pressure exceeding 4.4 lb / 2 kg. Doing so may cause the scanner to malfunction or the Platen Glass to break. Note The machine cannot scan the area within about 0.04 inches / 1 mm from the rear edge, and within about 0.04 inches / 1 mm from the left edge of the Platen Glass.

  • Page 12: Loading Printing Paper

    Loading Printing Paper This section describes how to load printing paper in the Auto Sheet Feeder and the Cassette. Paper Handling Recommended Paper and Requirements Media Type Model Plain Paper — Envelopes — High Resolution HR-101N 80 sheets (A4, Letter) Paper Super White SW-201...
  • Page 13 Paper with a Model Number is Canon specialty media. You may not be able to purchase some Canon genuine papers depending on your country. *1 Paper is not sold in the US by Model Number. Purchase paper by name. *2 Available only when printing from your computer.

  • Page 14: Media Types You Cannot Use

    Folded, curled, or wrinkled paper Damp paper Paper that is too thin (weighing less than 17 lb / 64 gsm) Paper that is too thick (non-Canon genuine paper weighing more than 28 lb / 105 gsm) Picture postcards Postcards affixed with photos or stickers...

  • Page 15: Using Specialty Media

    Using Specialty Media Canon recommends that you use Canon genuine media to ensure optimal print quality. Photo Quality Media Glossy Photo Paper Matte Photo Paper Photo Paper Plus Double Sided Photo Paper Plus Glossy Photo Paper Plus Semi-gloss Photo Paper Pro Fine Art Paper “Photo Rag...
  • Page 16 When Printing for the First Time At purchase, the machine is set to feed from the Auto Sheet Feeder. If you are printing without changing paper source settings, load paper in the Auto Sheet Feeder. Note For details on loading paper, see “Loading Paper in the Auto Sheet Feeder” on page 17. (A) Load plain paper in the Auto Sheet Feeder.
  • Page 17 Paper Source Selection Scenarios Deciding on the usage of the two paper sources to print with minimum reloading of paper depends mainly on the variety of the type of paper you use regularly. If you print regularly on photo paper as well as on plain paper If you use photo paper as much as plain paper, you can load photo paper in the Auto Sheet Feeder and plain paper in the Cassette.
  • Page 18 If you print mainly on plain paper You can load plain paper of the same size in both paper sources, and set the printer driver to automatically switch the paper source when either paper source runs out of paper during printing.

  • Page 19: Changing The Paper Source

    Changing the Paper Source Before printing, confirm that the location where you have loaded paper is selected as the paper source. Press the Paper Feed Switch to change the paper source. Important When Printing from Your Computer If Paper Feed Switch is not selected for Paper Source in the printer driver, the Paper Feed Switch on the machine will be disabled when printing.

  • Page 20: Loading Paper

    Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper) *However, you can use art paper that is not produced by Canon that is up to 53 lb / 200 gsm (only in the Auto Sheet Feeder).
  • Page 21 Loading Paper in the Auto Sheet Feeder Flatten the four corners of the paper before loading it. Note Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams. If paper is curled, hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

  • Page 22: Loading Paper In The Cassette

    Load the paper. (1) Load the paper in the Auto Sheet Feeder with the print side facing UP. (2) Align the paper stack against the Cover Guide on the right side of the Paper Support. Note Make sure that the Cover Guide is set upright when you load paper in the Auto Sheet Feeder.
  • Page 23 Load the paper with the print side facing DOWN. (1) Load the paper in the Cassette with the print side facing DOWN and the leading edge to the far side. (2) Align the paper stack against the right side of the Cassette.

  • Page 24: Loading Envelopes

    Loading Envelopes Use either European DL or US Comm. Env. #10-sized envelope. Important You need to print from the computer to print on envelopes. Do not use envelopes with embossed or treated surfaces, a double flap, pressure seals, or sticker flaps. Select either DL Env.

  • Page 25: Loading Envelopes In The Cassette

    Loading Envelopes in the Cassette Align the envelope stack against the right side of the Cassette. Load with the front face DOWN. The flap of the envelope will appear facing UP on the left side. A maximum of 5 envelopes can be loaded at once. Slide the Paper Guides against the side of the envelope.

  • Page 26: Changing The Paper And Print Settings

    Changing the Paper and Print Settings This section describes the Settings screen that can be specified on the Operation Panel when copying, or when printing from a memory card, printed photo or film. Setting Items in Each Mode Items in each mode are as follows. When you select the item to set and press the OK button, a screen with various settings is displayed.
  • Page 27 Important While Auto is selected, you can not change the intensity by using the Easy-Scroll Wheel. Press the Function button (f2/Switch auto/man) to enable manual intensity settings again and then specify the intensity. See “Function Buttons” on page 3. (3) Select the paper source. Before printing, confirm that the location where you have loaded paper is selected as the paper source.
  • Page 28 Memory Card, Easy Photo Reprint, and Film Print Modes This section describes the paper and print settings for Memory card, Easy photo reprint, and Film print modes. Print Settings Confirmation Screen You can specify the paper settings for printing or print quality. Note Paper size, media type, and print quality settings are specified for the paper source selected by the Paper Feed Switch.
  • Page 29 Advanced Print Settings Screen When you press the Function button (f1/Advanced) in the print settings confirmation screen, the advanced print settings screen is displayed. See “Function Buttons” on page 3. You can optimize photos and advanced print settings with the functions below. Memory card mode Easy photo reprint and Film print modes (1) Select bordered or borderless print.
  • Page 30 (4) Activate/deactivate Red eye correction. Corrects red eyes in portraits caused by flash photography. Red eye correc. OFF, Red eye correc. ON (5) Activate/deactivate Vivid photo function. Makes green and blue more lively. Vivid photo OFF, Vivid photo ON (6) Activate/deactivate the Photo Optimizer pro function. Automatically optimizes brightness and tone of a photo.

  • Page 31: Printing From Your Computer

    Create a document or open a file to print using an appropriate application software. Select Print on the application software’s File menu. Make sure that Canon MP960 Printer is selected, and click Preferences (or Properties). Specify the required settings and click OK.

  • Page 32: Printing With Macintosh

    Printing with Macintosh Turn on the machine and load the paper in the machine. See “Turning the Machine On and Off” on page 4 and “Loading Printing Paper” on page 8. Make sure that the proper paper source is selected. See “Changing the Paper Source”...

  • Page 33: Scanning Images

    Scanning Images You can scan images from the machine to a computer without printing them and save them in popular file formats, such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data. Scanning Methods Scanning Using the MP Navigator Using MP Navigator, you can scan originals loaded on the Platen Glass and view images saved...

  • Page 34: Copying

    Copying Making Copies This section describes the basic procedure to make copies. Turn on the machine. See “Turning the Machine On and Off” on page 4. Select Copy on the HOME screen. See “Basic Operation for the Operation Panel” on page 2. Load paper.

  • Page 35: Using Other Copy Functions

    Using Other Copy Functions Reduced/Enlarged Copy Reduces or enlarges copies. Two-sided copy Copies two original pages onto the sides of a single sheet of paper. Borderless copy Copies color images so that they fill the entire page without borders. 2-on-1 copy Copies two original pages onto a single sheet of paper by reducing each image.

  • Page 36: Printing From A Memory Card

    Printing from a Memory Card Memory Cards Supported by This Machine The following memory cards are compatible with this machine. Memory cards that can be directly inserted into the Card Slot: Memory cards that can be inserted in the Card Slot using the adapter: *1 Requires purchase of a separate compact flash card adapter for xD-Picture cards.

  • Page 37: Inserting The Memory Card

    Inserting the Memory Card Turn on the machine. See “Turning the Machine On and Off” on page 4. Open the Card Slot Cover. Push the upper right-hand corner of the Card Slot Cover as illustrated and open it. Insert one and only one memory card into the Card Slot. Card Type Compact Flash (CF) card Microdrive...

  • Page 38: Removing The Memory Card

    Removing the Memory Card Open the Card Slot Cover. Push the upper right-hand corner of the Card Slot Cover and open it. See “Inserting the Memory Card” on page 33. Make sure that the Access lamp is not flashing, then remove the memory card. Close the Card Slot Cover.

  • Page 39: Using Other Printing Functions

    Layout print Prints photos your pasted in the specified layout. Sticker print Prints your favorite photo with a frame on Canon Photo Stickers. DPOF print Prints according to the Digital Print Order Format (DPOF) settings on your digital camera, if you have specified them.

  • Page 40: Printing Using The Photo Index Sheet

    Printing Using the Photo Index Sheet Turn on the machine, and load A4 or Letter-sized paper. See “Turning the Machine On and Off” on page 4 and “Loading Printing Paper” on page 8. Make sure that the proper paper source is selected. See “Changing the Paper Source”...

  • Page 41: Photo Printing From Photo Or Film

    Photo Printing from Photo or Film You can scan photos and 35 mm film into and then print them from the machine. For film, both film strips (six connected frames per strip after regular developing) and slides (one frame per mounted slide) are supported.
  • Page 42 Remove the FAU Protective Sheet from the Document Cover and then remove the film guide for film strip from the back of the FAU Protective Sheet. Note Before scanning 35 mm slides, prepare the film guide for slides provided with the machine. Mount film in the appropriate film guide.
  • Page 43 Note If the film holder will not close properly, reposition the film so that its perforations are set properly in the film guide slots, and try again. Make sure that all the protrusions on the outer edges of the film holder fit into the slots in the film guide when closing the film holder.
  • Page 44 Mounting 35 mm Slides (1) Load the film guide with its sides to the right and left grooves of the Platen Glass. (2) Mount the slides in the film guide with the front side (the side showing the correct image) face down, the frame order running from left to right, and with the image upside down.

  • Page 45: Printing Scanned Photographs

    Note Film is scanned in the order from left to right. Mount the slides in the film guide with the upper edge of the photograph towards you to prevent the scanned photographs from being displayed upside down on the LCD. Depending on the model or brand of your camera, the scanning order may differ from the frame order of the film.

  • Page 46: Using Other Useful Printing Functions

    The specified number of copies of each photo will be printed. Using Other Useful Printing Functions Sticker print Prints your favorite photo on Canon Photo Stickers to create your own stickers. Print all photos Prints all scanned photos. Using Useful Display Functions Change display The display method of a photograph can be changed.

  • Page 47: Printing Photographs Directly From A Compliant Device

    Printing Photographs Directly from a Compliant Device Printing from a PictBridge Compliant Device You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone and print recorded images directly without using a computer. Note PictBridge is an industry standard enabling a range of digital photo solutions, including the direct printing of photos from a digital still camera, camcorder or mobile phone* without the need to use a computer.
  • Page 48 Connect the PictBridge compliant device to the machine. Note Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the machine.

  • Page 49: Printing Photographs Directly From A Pictbridge Compliant Device

    Default setting explained below is applied for the setting item. * In the following description, names of settings items are given according to those used in Canon-brand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.
  • Page 50 *5 Feeding this paper from the Cassette can damage the machine. Load in the Auto Sheet Feeder. *6 You may not be able to purchase some Canon genuine papers depending on your country. *7 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201), select 20 x 25 cm/8"...

  • Page 51: Other Settings

    For details on the setting, see “Confirming or Changing PictBridge Print Settings from Your Camera” on page 45. If you are using a Canon-brand PictBridge compatible device, additional options of VIVID, NR, Face, or Red eye may be available, depending on the model.

  • Page 52: Setting Items

    Confirming or Changing PictBridge Print Settings on the Machine You can confirm and change the print settings such as media type and size that are preset to the machine and applied to PictBridge printing. Displaying the PictBridge Settings Screen and Specifying the Settings (1) Turn on the machine.
  • Page 53 Contrast Adjust contrast. Color hue Adjust color hue. Effects Applies special effects to the photo, such as printing in sepia tones or with a sketch illustration like effect. Printing Photographs Directly from a Compliant Device...

  • Page 54: Routine Maintenance

    Routine Maintenance Replacing an Ink Tank When ink runs out, replace the ink tank. The machine will not print if the wrong type of ink tank is used, or if it is installed in the incorrect position. The machine uses the following ink tanks. Black: CLI-8BK Photo Cyan: CLI-8PC Black: PGI-5BK...

  • Page 55: Knowing When To Replace Ink Tank

    * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

  • Page 56: Replacing Ink Tanks

    Important Handling Ink To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks. Refilling ink is not recommended. Once you remove an ink tank, replace it immediately. Do not leave the machine with ink tanks removed.
  • Page 57 Remove the ink tank whose lamp is flashing fast. (1) Push the tab and remove the ink tank. Important Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
  • Page 58 Install the ink tank. (1) Insert the front end of the ink tank into the Print Head. (2) Press on the mark on the ink tank until the ink tank snaps firmly into place. (3) Make sure that the ink lamp lights up red. Important The machine cannot be used unless all the ink tanks are installed.

  • Page 59: Keeping The Best Printing Results

    Keeping the Best Printing Results To avoid drying of the Print Head and clogging of the nozzles, note the following. When You Turn Off the Machine Follow the procedure below to turn off the machine. (1) Press the ON/OFF button to turn off the machine. (2) Confirm that the POWER lamp has gone out.

  • Page 60: When Printing Becomes Faint Or Colors Are Incorrect

    See “Print Head Deep Cleaning” on page 62. Note If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact your Canon service representative. If the Ruled Lines Are Shifted Step 1 See “Aligning the Print Head” on page 64.

  • Page 61: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the Print Head. Note Make sure that the Inner Cover is closed. Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

  • Page 62: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Follow the procedure below to examine the nozzle check pattern, and perform cleaning if necessary. Note If the ink level is low, the nozzle check pattern is not printed correctly. Replace the relevant ink tank. See “Replacing an Ink Tank”...
  • Page 63 The confirmation screens for white streaks and missing lines are displayed alternately. Select the pattern that is closer to the nozzle check pattern that you printed. If There Are No Missing Lines and No White Streaks (1) Select All A and press the OK button. The LCD returns to the Maintenance screen.

  • Page 64: Print Head Cleaning

    Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary.
  • Page 65 Check the print head condition with the printed nozzle check pattern, and take appropriate action. See “Examining the Nozzle Check Pattern” on page 58. Note If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning. See “Print Head Deep Cleaning”...

  • Page 66: Print Head Deep Cleaning

    Print Head Deep Cleaning If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning, so perform this procedure only when necessary.
  • Page 67 (2) If the print head nozzles are still not clean, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. (3) If this does not solve the problem, the Print Head may be damaged. Contact your Canon service representative.

  • Page 68: Aligning The Print Head

    Aligning the Print Head If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note Make sure that the Inner Cover is closed. Automatic Print Head Alignment Note You cannot feed paper from the Cassette when performing Automatic Print Head Alignment. Always load paper in the Auto Sheet Feeder.

  • Page 69: Manual Print Head Alignment

    Manual Print Head Alignment If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print Head Alignment. For details on performing Automatic Print Head Alignment, see “Automatic Print Head Alignment” on page 64. Make sure that the machine is turned on, and then load three sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.
  • Page 70 Look at the printout. From the patterns, select the most even, least irregular patterns for each column and input their numbers. Press the OK button. (1) Select a column to input the pattern number. (2) Use the [ or ] button to input the number of the pattern.
  • Page 71 Look at the printout. From the patterns, select the most even patterns for each column and input their numbers. Press the OK button. In the same way in step 9, input the numbers. Note When you turn off the machine, be sure to press the ON/OFF button on the machine. Otherwise, the settings made here will not be saved.

  • Page 72: Cleaning Your Machine

    Cleaning Your Machine This section describes the cleaning procedure that is needed to maintain your machine. Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print Head and poor printing results.

  • Page 73: Cleaning The Inside Of The Machine (Bottom Plate Cleaning)

    Repeat step 3 three times. The paper cleans the inside of the machine as it feeds through the machine. If there are no signs of improvement after performing cleaning three times, contact a Canon service representative. Cleaning the Inside of the Machine (Bottom Plate Cleaning) This section describes how to clean the inside of the machine.

  • Page 74: Cleaning The Protrusions Inside The Machine

    Load this and only this sheet of paper in the Auto Sheet Feeder with the open side to the front. Perform bottom plate cleaning. (1) Select Settings on the HOME screen. See “Basic Operation for the Operation Panel” on page 2. The Settings screen is displayed.

  • Page 75: Troubleshooting

    Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note If you cannot find appropriate tips for your problem, refer to the on-screen manuals. “Error Message Is Displayed on the LCD” on page 72 “LCD Cannot Be Seen At All”...

  • Page 76: Error Message Is Displayed On The Lcd

    5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
  • Page 77 However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact a Canon service representative as early as possible. (You will need to replace a particular part of the machine.) Disconnect the cable connecting the machine and the device, and then reconnect it.

  • Page 78: Lcd Cannot Be Seen At All

    5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

  • Page 79: An Unintended Language Is Displayed On The Lcd

    An Unintended Language Is Displayed on the LCD Cause The language you want to be displayed is not selected. Action Select the language you want to be displayed according to the following procedure. (1)Press the HOME button. Wait for about 5 seconds, select press the OK button.

  • Page 80: Cannot Install The Mp Drivers

    Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed on the desktop, there may be a problem with the CD-ROM. Contact a Canon service representative. Follow the procedure described in the Easy Setup Instructions for proper installation.

  • Page 81: Cannot Connect To Computer Properly

    If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon service representative.

  • Page 82: Print Results Not Satisfactory

    Print Results Not Satisfactory Cannot Print to End of Job Cause Size of the print data is extremely large (Windows XP/Windows 2000 only). Part of the Page Is Not Printed Cause Page Size setting in the Operation Panel does not match the actual size of the paper loaded in the machine.

  • Page 83: Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned

    If the problem is still not resolved after performing Print Head Deep Cleaning twice The Print Head may be damaged. Contact your Canon service representative. For details on how to print the nozzle check pattern, how to clean the Print Head, and how to perform Print Head Deep Cleaning, see “When Printing...

  • Page 84: White Streaks

    Action When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See “Media Types You Cannot Use” on page 10. Check that the Media Type set in the Operation Panel matches the type of the loaded printing paper.
  • Page 85 Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Send. To open the printer properties dialog box (Windows), refer to “Opening the Printer Properties Dialog Box (Windows)”...

  • Page 86: Printing Does Not Start

    Cause Media Type setting in the Operation Panel does not match the actual type of paper. Printing graphics with Intensity setting set too high. Printing beyond the recommended printing area. Colors Are Uneven or Streaked Cause Print quality is not set appropriately. Printing Problems When Copying Cause The original document is not loaded...
  • Page 87 Cause Ink tank not installed in proper position. Ink tank is not installed securely. / Part of the orange tape is remaining. Unnecessary print jobs are left in queue. / Computer problems. Action Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be installed in a wrong position.

  • Page 88: Paper Does Not Feed Properly

    Paper Does Not Feed Properly Cause Printing on inappropriate type of paper. Paper Feed Rollers are dirty. Paper not loaded properly. Paper source selection is inappropriate. Too much plain paper loaded. Foreign object in the Auto Sheet Feeder or Cassette. Envelopes not prepared or loaded properly.

  • Page 89: Paper Jams

    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Do not load credit card-sized paper in the landscape orientation.
  • Page 90 Wait until the jammed paper is automatically ejected. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Remove the paper following the procedure below. (1)Open the Rear Cover.
  • Page 91 If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Remove the paper following the procedure below.

  • Page 92: Error Message Appears On The Screen

    (3)Open the File menu and select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (Canon MP960 Printer) (where n is a number) is selected for Print to the following port(s). In Windows Me or Windows 98, click the Details tab and make sure that MPUSBPRNnn (Canon MP960 Printer) is selected for Print to the following port.

  • Page 93: Error Regarding Automatic Duplex Printing Is Displayed

    Error Regarding Automatic Duplex Printing Is Displayed Cause The correct media size is not selected in the MP Drivers. Error No.: 300 Is Displayed Cause The machine is not ready. Machine is not connected properly. Your machine is not selected in Printer on the Print dialog box.

  • Page 94: Error No.: 1700 Is Displayed

    However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact a Canon service representative as early as possible. (You will need to replace a particular part of the machine.) Action Close Inner Cover, press the OK button on the machine.

  • Page 95: Cannot Print Properly From A Digital Camera

    If you are using a non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from the camera, check the error message displayed on the LCD and dismiss the error message. For details on dismissing an error message from the machine, see “Error Message Is Displayed on the LCD”...

  • Page 96: Cannot Print Properly From A Photo Index Sheet

    5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

  • Page 97: Cannot Scan Films

    Cannot Scan Films Cause Film guide not correctly placed on the Platen Glass. The Document Cover is not closed. The FAU Protective Sheet is not removed. The Scanner Lock Switch is not released. Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear) Cause Dust or dirt is stuck to the Platen Glass...

  • Page 98: Appendix

    You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the MP960 On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon MP960 Manual > MP960 On- screen Manual.

  • Page 99: Specifications

    Specifications Printing resolution (dpi) Print speed* * Based on Canon standard pattern. Print speed may vary depending on system configuration, software, document complexity, print mode and page coverage. Print width Acoustic noise level Operating environment Storage environment Power supply Power consumption...
  • Page 100 20 x 25 cm / 8" x 10" (Photo Paper Pro) 10.1 x 18 cm / 4" x 7.1" (Photo Paper Pro) *1 Canon-brand sticker. Printing on this paper is available only when the Layout function on your camera has a 16-up option. See “Recommended Paper and Requirements”...
  • Page 101 *1 Conform to the operating system’s requirement when it is higher than this. For updated compatibility, visit our website. *2 Operation can only be guaranteed on a computer with built-in USB or USB 2.0 Hi-Speed port and pre-installed Windows XP, 2000, Me, 98, or Mac OS X v.10.2.8 - v.10.4. *3 Including compatible processors.

  • Page 102: Safety Precautions

    Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor.
  • Page 103 Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock. Always unplug the machine from the power outlet before cleaning the machine.
  • Page 104 Power supply Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the power cord if necessary. Never remove the plug by pulling on the cord. Do not use an extension lead/cord. Never use a power supply source other than the one rated for the machine in the country of where you purchased the machine.

  • Page 105: Legal Limitations On Use Of Your Product And Use Of Images

    Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.

  • Page 106: Users In The U.s.a

    1-516-328-5600 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the new or refurbished Canon-brand product ("Product") packaged with this limited warranty, when purchased and used in the United States only.
  • Page 107 Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.
  • Page 108 ASF(s) near you may be obtained from Canon USA's Web site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF.
  • Page 109 Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 ©2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries. Mercury Legislation LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR...

  • Page 110: Index

    Scanning Images 29 Specialty Media 11 Specifications copy 95 general 95 PictBridge 96 scan 95 System Requirements 96 Troubleshooting 71 Turning off the Machine 4 Turning on the Machine 4 Users in the U.S.A. Canon U.S.A., Inc. Limited Warranty - U.S. Only...
  • Page 111 Index...
  • Page 112 Index...
  • Page 113 Index...
  • Page 114 This product uses the following copyrighted software: exit.c Copyright © 1990 The Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley.

  • Page 115: Ink Tanks

    © 2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As ®...
  • Page 116 The following ink tanks are compatible with this product. QT5-0670-V03 XXXXXXXX ©CANON INC.2006 PRINTED IN THAILAND...

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