hit counter script
Brother MFC-J775DW Basic User's Manual
  1. Manuals
  2. Brands
  3. Brother Manuals
  4. Printer
  5. MFC-J775DW
  6. Basic user's manual

Brother MFC-J775DW Basic User's Manual

Hide thumbs Also See for MFC-J775DW:
Table of Contents

Advertisement

Quick Links

Download this manual
Basic User's Guide
MFC-J775DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions, information,
and product specifications, see the Online
User's Guide at support.brother.com/manuals

Advertisement

Table of Contents
loading

Related Manuals for Brother MFC-J775DW

Summary of Contents for Brother MFC-J775DW

  • Page 1 Basic User's Guide MFC-J775DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions, information, and product specifications, see the Online User's Guide at support.brother.com/manuals...
  • Page 2 Register your product online at www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product if you lose your receipt;...
  • Page 3 FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
  • Page 4 In Canada: www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com/service. Service Center Locations (Canada only) For the location of a Brother authorized service center, visit www.brother.ca/support.
  • Page 5 Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
  • Page 6 PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR...
  • Page 7 You Can Use the Following Features Mobile Connect Web Connect / Brother Apps Use Brother iPrint&Scan to check the Scan and upload images and files to popular machine status and access various functions web services directly from your machine. from mobile devices.
  • Page 8 This guide includes the additional contents of Brother Solutions the Basic User’s Guide. Center In addition to information about the PC-Print, Scan, Copy, Fax, Internet services, mobile functions, and Brother ControlCenter operations, useful information is included about using the machine on a network. Visit support.brother.com/manuals.
  • Page 9 Basic Operations and Where to Find Instructions The contents of the Basic User's Guide are also included in the Online User's Guide with more details. Features Contents Guide Setup Load paper Basic User's Guide Connect the machine to your computer Quick Setup Guide Connect the machine to your mobile Quick Setup Guide...
  • Page 10 For Windows users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it ® either as a shortcut on your desktop, or from the Windows Start menu.
  • Page 11 Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com • Provides several ways to search! • Displays related questions for more information •...
  • Page 12 Courier New font identifies messages shown on the machine's LCD. For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

  • Page 13: Table Of Contents

    ) ..............17 ® Scan Using ControlCenter4 Home Mode (Windows ) ........17 Scan Using the Scan Button on Your Brother Machine...........18 Scan Using the Scan Button on the Machine ..........18 Fax ........................20 Before Faxing ......................20 Set Your Station ID ..................20 Telephone Line Interference/VoIP..............20...
  • Page 14 Receive Faxes on Your Computer (Windows only) ........28 Routine Maintenance ..................30 Clean the Scanner....................30 Check the Print Quality....................30 Check the Print Alignment from Your Brother Machine ...........32 Troubleshooting ....................33 Identify the Problem....................33 Error and Maintenance Messages................35 Transfer Your Faxes or Fax Journal Report...........40 Troubleshooting for Wireless LAN setup ..............41...

  • Page 15: General Information

    General Information Control Panel Overview 01. 01. 2018 1. 1.8" Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. Adjust the angle of the control panel by lifting it. 2. Mode buttons Press to switch the machine to FAX Mode. SCAN Press to switch the machine to SCAN Mode.
  • Page 16 COPY Press to switch the machine to COPY Mode. Press to switch the machine to WEB Mode. 3. Settings buttons Clear/Back Press to delete characters or to go back to the previous menu level. Settings Press to access the main menu. Press to choose a setting.
  • Page 17 4. Telephone buttons Hook Press before dialing to ensure a fax machine answers, and then press Black Start or Color Start. If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the F/T ring (pseudo/double-ring), press Hook to talk. Redial/Pause •...
  • Page 18 Power On/Off Press to turn on the machine. Press and hold down to turn off the machine. The LCD will display [Shutting Down] and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

  • Page 19: Lcd Overview

    LCD Overview 3. Ink Displays the available ink volume. This screen shows the machine’s status when When an ink cartridge is near the end of the machine is idle. This Home screen is also its life or having a problem, an error icon is called the Ready Mode screen.

  • Page 20: Access Brother Utilities (Windows ® )

    Access Brother Utilities Select your machine. ® (Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. Do one of the following: ® ® • Windows XP, Windows Vista ® Windows Click (Start) >...

  • Page 21: Paper Handling

    Paper Handling Load Paper Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. Load paper in the paper tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the...
  • Page 22 Fan the stack of paper well. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper guides touch the Gently load paper in the paper tray with edges of the paper. the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

  • Page 23: Change The Check Paper Size Setting

    Select [On] or [Off]. Press OK. Press OK. b. Select [Paper Type]. Press OK. Press Stop/Exit. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or Related Information [Other Glossy]. Press OK. • Error and Maintenance Messages on d. Select [Paper Size]. Press OK.

  • Page 24: Recommended Print Media

    • Store paper in its original packaging and For the best print quality, we recommend keep it sealed. Keep the paper flat and using the Brother paper listed in the table. away from moisture, direct sunlight and Brother paper heat.

  • Page 25: Print

    Select the print command in your Select the print command in your application. application. Select Brother MFC-XXXX (where Select Brother MFC-XXXX (where XXXX is the name of your model), and XXXX is the name of your model). then click the printing properties or preferences button.

  • Page 26: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Open. Select the print command in your Click the Photo tab. application. Select Brother MFC-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
  • Page 27 Click Print. The print settings window appears. Configure the settings for the Paper Size, Media Type, and Layout options. Click the Start Printing button.

  • Page 28: Copy

    Copy Copy a Document Press (COPY). The LCD displays: Make sure you have loaded the correct Press Start size paper in the paper tray. Quality Normal Do one of the following: Paper Type • Place the document face down on Paper Size the scanner glass.

  • Page 29: Copy Settings

    Copy Settings Copy Options Option Description Quality Select a copy resolution for your type of document. • When you select the Normal option, Plain Paper is the only Paper Type option. Paper Type Select a paper type. If copying on special paper, set the machine for the type of paper you are using to get the best print quality.
  • Page 30 Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Advanced Remove Background Settings Removes the document's background color in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings.

  • Page 31: Scan

    Brother machine. Use the software If you scanned multiple pages using the applications provided by Brother, or use your ADF, click the left or right arrow buttons favorite scanning application. to preview each scanned page.

  • Page 32: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan Press a or b to select the [Scan to File] option, and then press OK. Button on Your Brother Machine If the machine is connected over the network, press a or b to select the computer where you want to send data, Scan Using the Scan Button and then press OK.
  • Page 33 Select the file format for your document. • [Scan Size] Select the scan size for your document. • [Remove Background] Change the amount of background color that is removed. Press Black Start or Color Start. [Scan Type] depends on the settings you have selected.

  • Page 34: Fax

    (USA only) To improve compatibility with The Telephone Consumer Protection Act of most VoIP services, Brother 1991 makes it unlawful for any person to use recommends changing the a computer or electronic device to send any...

  • Page 35: Receive Modes

    (Voice Mail, Distinctive Ring and so on) you will be using Fax Only on the same line as the Brother machine. [Fax Only] mode automatically will answer every call as a fax. Will you be using a Distinctive Ring...
  • Page 36 • Fax and Telephone Problems on page 43 [External TAD] as your Receive Mode. • Troubleshooting for Other Fax Problems on Will you be using your Brother machine on page 44 a dedicated fax line? Your machine automatically answers every call as a fax.

  • Page 37: Set The F/T Ring Time (Pseudo/Double-Ring)

    [Fax Only] and [Fax/ Because the F/T ring is a setting only on your Tel] modes. Brother machine, extension and external telephones will not ring; however, you can still • If you have external or extension answer the machine's call on any telephone.

  • Page 38: Store Numbers

    Store Numbers Change or Delete Address Book Names or Numbers You can set up your machine to store fax numbers in the Address Book. You can change or delete an Address Book name or number that has already been If you lose electrical power, the Address stored.

  • Page 39: Telephone Services And External Devices

    Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 40: Fax Using Your Machine

    Fax Using Your Machine Send a Fax c. Select [Send a fax]. Press OK. • [Address Book] (Select a number Load your document in the ADF or place from the Address Book.) it on the scanner glass. Press a or b to select the following: a.
  • Page 41 Do one of the following: • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and pressed Black Start, the machine starts scanning the first page. Go to the next step. •...

  • Page 42: Fax Using Your Computer (Pc-Fax)

    ® Computer (Windows only) Use Brother's PC-FAX software to receive The Brother PC-FAX feature lets you send a faxes on your computer, display them, and file, created in any application on your print only those faxes you want. computer, as a standard fax and even attach a cover page.
  • Page 43 Do one of the following: ® ® • Windows XP, Windows Vista ® Windows Click Start > All Programs > Brother > Brother Utilities > PC- FAX > Receive. ® ® • Windows 8 and Windows Launch (Brother Utilities), and...

  • Page 44: Routine Maintenance

    Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colors and text appear or if text is missing on your printouts, the print Unplug the machine from the AC power head nozzles may be clogged. Print the Print outlet.
  • Page 45 If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.

  • Page 46: Check The Print Alignment From Your Brother Machine

    When the print alignment is not adjusted correctly, text looks blurry or crooked, like Alignment from Your this. Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. After the print alignment is adjusted correctly, text looks like this.

  • Page 47: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
  • Page 48 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at support.brother.com...

  • Page 49: Error And Maintenance Messages

    Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service.
  • Page 50 After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. Ink Absorber Full The ink absorber box or flushing box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
  • Page 51 Error Message Action Ink Low One or more of the ink cartridges are near the end of their lives. Order a new ink cartridge. You can continue printing until the LCD displays Cannot Print. For more information, see the Online User's Guide: Replace the Ink Cartridges.
  • Page 52 Error Message Action No Paper Fed Do one of the following: • Refill the paper tray, and then press Black Start or Color Start. • Remove and reload the paper, and then press Black Start or Color Start. The Jam Clear Cover is not closed correctly. No Paper Fed Clean the paper pick-up rollers.
  • Page 53 Error Message Action Paper Size 1. Check that the paper size you selected on the machine's display Mismatch matches the size of the paper in the tray. See Related Information: Change the Paper Size and Paper Type at the end of this section. 2.

  • Page 54: Transfer Your Faxes Or Fax Journal Report

    Error Message Action Wrong Ink The ink cartridge model number is not compatible with your machine. Cartridge Verify whether the cartridge model number will work with your machine. See Related Information: Supply Specifications at the end of this section. Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.

  • Page 55: Troubleshooting For Wireless Lan Setup

    The security information (SSID/Network Key) is incorrect. Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.
  • Page 56 Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. TS-07 The machine cannot detect a wireless access point/router that has WPS or ™...

  • Page 57: Fax And Telephone Problems

    Fax and Telephone Problems If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labeled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall jack. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 58: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
  • Page 59 Difficulties Suggestions Dialing does not work. Check all line cord connections. (No dial tone) Change Tone/Pulse setting. (Available only for some countries) Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

  • Page 60: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 61 Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. If the problem still remains after trying all the above, try the following: For a USB interface connection: • Change the USB cable for a new one. •...

  • Page 62: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 63: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed inside the ADF Unit Related Information • Error and Maintenance Messages on Remove any paper that is not jammed page 35 from the ADF. Document is Jammed in the Top of Lift the document cover.

  • Page 64: Printer Jam Or Paper Jam

    Insert a piece of stiff paper, such as Printer Jam or Paper Jam cardstock, into the ADF to push any small paper scraps through. Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 35 Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/ Front)
  • Page 65 Pull the two green levers inside the width of the machine (1). Doing this may machine to release the jammed paper. cause damage to the machine. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the open position.
  • Page 66 source, and then move the print head to Slowly pull the jammed paper (1) out of take out the paper. the machine. Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head. •...
  • Page 67 d. Close the Jam Clear Cover. Make IMPORTANT sure the cover is closed completely. Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 68 When finished, continue with the next If your LCD error message was [Repeat step. Jam B], do the following: a. Make sure you look carefully inside Put the paper tray firmly back in the (1) for any scraps of paper. machine.
  • Page 69 Squeeze both levers (1), and then open IMPORTANT the Jam Clear Cover at the back of the machine. Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 70 until it locks into place, and then unfold the paper support flap (2). Reconnect the power cord.

  • Page 71: Appendix

    Appendix Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do not have printed letters because they are used for special characters.
  • Page 72 Special characters and symbols Press , # or 0 repeatedly until you see the special character or symbol you want. Press Press # Press 0 English: French: Spanish:...

  • Page 73: Supply Specifications

    Service Life of Starter ink cartridges are included in the box with your Brother machine. The Ink Cartridge first time you install the ink cartridges, the machine will use extra ink to fill the ink delivery tubes.

  • Page 74: Index

    49 ADF (automatic document feeder).14, 18 paper..........50 Automatic fax receive........21 Manual receive..........21 Brother Brother numbers.........i Customer Service......ii FAQs (Frequently Asked Questions)..i Paper product support........ii check paper setting......9 service centers........ii how to load ........7 Print............11 alignment check......
  • Page 75 Voice Mail..........25 VoIP systems......... 20, 25 Warranty is in the box Notice of disclaimer ......iv Wireless LAN report......41...
  • Page 76 Visit us on the World Wide Web www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper...

Table of Contents