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Is Hook key setting set to Disable?
Check5
When you send a fax manually, dial the number with Enable selected for Hook key setting in Security
control under FAX settings, or dial the number using the telephone connected to the machine.
Security control
Is Dial tone detect set to ON?
Check6
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
Is the fax number registered correctly in the machine's directory?
Check7
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's
directory, then send the document again.
Changing Registered Information
Note
• You can check the registered information in the machine's directory by printing RECIPIENT
TELEPHONE NUMBER LIST.
Summary of Reports and Lists
Does an error occur during transmission?
Check8
• Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the
Fax standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Is the document loaded properly?
Check9
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Does a printer error occur?
Check10
Ensure that an error message is displayed on the touch screen. When an error message is displayed on the
touch screen, check the cause.
When the error message with the support code is displayed, refer to
When the error message without the support code is displayed, refer to
If you are in a hurry, press the Stop button to close the message, then send the fax.
Is the telephone line connected correctly?
Check11
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
Support Code
A Message Is
996
List.
Displayed.
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Troubleshooting
