ThinkPad P1 Gen 2 Machine Types: 20QT and 20QU ThinkPad X1 Extreme Machine Types: 20QV and 20QW ThinkPad X1 Extreme 2nd (for Machine Types: 20QV and 20QW mainland China only) Use this manual along with the advanced diagnostic tests to troubleshoot problems.
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P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Lenovo Support Center are available at: https://pcsupport.lenovo.com/supportphonelist • Service training documents for Lenovo authorized service technicians are available at the following Web site. The disassembly and reassembly videos that show the FRU removal and replacement procedures are contained in the documents.
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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2. Type the Machine Type in the corresponding field to get a general FRU list. Or type the Serial Number for more detailed FRU information. Chapter 2 Important service information...
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P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Quick test programs Lenovo provides quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Lenovo Solution Center program installed. To download and install a quick test program, go to https://www.lenovo.com/diags , and follow the instructions on the Web site.
To check the USB-C type ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start Lenovo Companion program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed.
Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
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It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive (HDD) or SSD with a scheduled fee.
If a supervisor password has been set and is known to the service technician, do the following to remove the system management password: 1. Turn on the computer. 2. When the ThinkPad logo is displayed, immediately press F1. 3. Type the supervisor password to enter the ThinkPad Setup program. 4.
• The system is powered off. Note: If the computer enters the hibernation mode while it is docked to the docking station, do not undock it before resuming normal operation. If you do undock it and then try to resume normal operation, you will get an error message, and you will have to restart the system.
Numeric error codes Table 1. Numeric error codes Symptom or error FRU or action, in sequence 0177 System board Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program, and then save Bad CRC of Security Settings in EFI Variable.
UEFI variable storage using the preceding solution. Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects).
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.
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Invoke the function defined by yourself. To define or change the action for the F12 key, do the following: 1. Open Lenovo Companion. 2. Click Hardware Settings and then click Input. 3. Locate the Keyboard: User-defined Key section and follow the instructions on the screen to complete the setting.
For touch model Microphones Infrared LED* Camera with IR function* ThinkShutter* Camera Multi-touch screen * for selected models Base Power button Fingerprint reader* ® Trackpad TrackPoint pointing device * for selected models P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Left ™ Power connector Thunderbolt 3 connectors (USB-C™) HDMI™ connector Mini Ethernet connector Audio connector Right Media-card slot Smart-card slot* USB 3.1 connector Gen 1 Always On USB 3.1 connector Gen 1 Security-lock slot * for selected models Chapter 6 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
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Miscellaneous parts kits * for selected models ® Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
LCD FRUs For non-touch models Table 5. LCD FRUs FRU descriptions Self-service Optional-service LCD-bezel frame ThinkShutter for non-touch model* Conventional camera card * Infrared camera card * LED cable with for conventional camera* LED cable for IR camera* WLAN antenna kit Chapter 6 Locations...
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Table 5. LCD FRUs (continued) FRU descriptions Self-service Optional-service LCD rear cover assembly Hinges LCD cable Strip cover LCD panel assembly for models with IR camera, LCD panel assembly for models with conventional camera, or LCD panel assembly for models without a camera * for selected models P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
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For touch models Table 6. LCD FRUs FRU descriptions Self-service Optional-service LCD panel assembly ThinkShutter for touch model* Infrared camera card LED cable Chapter 6 Locations...
GEO label kit Connector and cable guide This section provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 49 and “LCD FRUs” on page 51.
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System board and keyboard subcard connectors Internal cable required Connector/feature Cable connection 1 16 Thermal fan connectors (internal) Thermal fan assembly cable The thermal fan assembly comes with two cables. Connect the cables to these connectors. LCD cable connector (internal) LCD cable Connect one end to the LCD panel and the other end to this...
Connect the TrackPoint pointing connector cap cable to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to https://support.lenovo.com/partslookup P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
• They are harder to tighten. Do the following when you service this machine: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to https://support.lenovo.com/ partslookup • It is recommended to use new screws.
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid UUID already exists, it is not overwritten. Reading or writing the ECA information Information about Engineering Change Announcements (ECA) is stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at https:// support.lenovo.com...
Before servicing the computer Carefully read this topic before servicing the computer. Removing external devices Before you start servicing, ensure that you remove all external devices installed by the customer, such as microSD card, dock, and external display. Disabling the built-in battery Before replacing any FRU/CRU, ensure that you disable the built-in battery.
1010 Base cover assembly Removal steps of the base cover assembly Applying labels to the base cover: The following illustration shows the location of each label. Note: Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration.
Asset tag Country label TAA GEO label 1020 M.2 solid-state drive For access, remove this FRU: • “1010 Base cover assembly” on page 63 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
Removal steps of the M.2 solid-state drive Torque Step Screw (quantity) Color M2 × L2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: If the thermal pads installed in the M.2-solid-state-drive slots are broken, replace them with new ones.
Removal steps of the wireless-LAN card Step Screw (quantity) Color Torque M2 × L2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the main connector and the black cable into the auxiliary connector.
The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the replacement of a physically damaged battery is not covered by the warranty.
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When installing: Ensure that you apply the insulation sheet to the battery connector. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L4 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Black 0.181 Nm M2 × L5 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Apply the battery sponges to the new battery as shown before installing it. • Ensure that the battery tabs are inserted underneath the system board. 1060 Thermal fan assembly For access, remove this FRU: • “1010 Base cover assembly” on page 63 Chapter 8 Removing or replacing a FRU...
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Removal steps of the thermal fan assembly Note: Loosen the screws in ascending alphabetical order as illustrated. P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Do not touch the top and bottom areas marked in the following illustration. • Tighten the screws in ascending order by following the number marked beside each screw. Otherwise, the system board might get damaged. 1070 Speaker assembly For access, remove this FRU: •...
When installing: Straighten the speaker cable. Correctly route and secure the cable through the cable guides on the internal battery. Ensure that the cable is not pinched by any components. 1080 Coin-cell battery For access, remove this FRU: • “1010 Base cover assembly” on page 63 Removal steps of the coin-cell battery 1090 Trackpad assembly For access, remove this FRU:...
Removal steps of the smart card cable and smart card reader Step Screw (quantity) Color Torque 0.181 Nm M2 × L2 mm (fine-pitch), flat-head, bit#0, nylon-coated (2) Silver (1.85 kgf-cm) 1110 dc-in bracket and dc-in cable For access, remove these FRUs in order: •...
Removal steps of the dc-in bracket and dc-in cable Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L5.0 mm, flat-head, nylon-coated (2) (3 kgf-cm) Step Screw (quantity) Color Torque M2.5 × L5.0 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3 kgf-cm) 1120 Keyboard subcard and keyboard-subcard cable Note: This information is only for the user-replaceable modules.
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Removal steps of the keyboard subcard and keyboard-subcard cable P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
1130 System board assembly and side USB connectors Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
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Step Screw (quantity) Color Torque M2.0 × L3.5 mm, flat-head, nylon-coated (13) Silver 0.181 Nm (1.85 kgf-cm) M2.0 × L7 mm, flat-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) Attention: To avoid damage, do not bend the system board. P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
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When installing: • Ensure that you install the thermal spacers to the system board. • Ensure that you install the PCH thermal pad as shown. • Ensure that you install the SSD thermal pads as shown, and then remove the dust protection film of the thermal pad installed in slot •...
Removal steps of the side USB connectors When installing: Ensure that you apply the mylar to the side of the USB connector near the power button LED as shown 1140 Fingerprint reader assembly and fingerprint reader bracket For access, remove this FRU: •...
Step Screw (quantity) Color Torque M2 × L2.5 mm, big flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1150 LCD unit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 63 Removal steps of the LCD unit Chapter 8 Removing or replacing a FRU...
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Step Screw (quantity) Color Torque M2.5 × L5 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Correctly route and secure the antenna cables, LCD cable, and camera/LED cable through the cable guides on the keyboard bezel assembly. Fix the camera/LED cable to the system board with a tape. Ensure that the cables are not pinched by any components. •...
Removal step of the strip cover Removal step of the ThinkShutter for conventional camera 2020 Hinges For access, remove these FRUs in order: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 • “2010 LCD-bezel frame, strip cover, and ThinkShutter ” on page 84 Chapter 8 Removing or replacing a FRU...
Removal steps of the hinges Step Screw (quantity) Color Torque M2.5 × L2.5 mm, big-head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) When installing: Attach the dc-in lens rubber and the conductive tape to the hinges as shown. 2030 LCD panel assembly and LCD cable For access, remove these FRUs in order: •...
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Removal steps of the LCD panel assembly and LCD cable Installation steps of the LCD panel assembly and LCD cable Chapter 8 Removing or replacing a FRU...
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Install the LCD holder frame assembly as shown. For UHD LCD panel or 500 nit FHD LCD panel, attach the graphite sheet to the rear of the LCD panel as shown. P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Ensure that the edges of the new LCD panel assembly align with the sponges on the computer cover. Note: For LCD panel with the factory color calibration feature, do the following to install new color profiles: 1. Connect your computer to the network and close the X-Rite Color Assistant program. 2.
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Removal steps of the camera card for models with conventional camera P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Removal steps of the camera card for models with the IR camera 2050 LED cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 • “2010 LCD-bezel frame, strip cover, and ThinkShutter ” on page 84 •...
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Removal steps of the LED cable P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Attach the microphone rubbers as shown. • Install the ThinkShutter as shown. 2060 WLAN antenna kit and LCD rear cover assembly For access, remove this FRU: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 •...
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Removal steps of the antenna kit P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Plug the grey cable into the main connector on the WLAN card; plug the black cable into the auxiliary connector on the WLAN card. • Ensure that you attach the sponges to the rear cover assembly as shown. Removing an LCD FRU for models with touch panel This section provides instructions on how to remove an LCD FRU for models with touch panel.
3020 LCD panel assembly and LCD cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 • “3010 Strip cover” on page 95 Removal steps of the LCD panel assembly and LCD cable Torque Step Screw (quantity)
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Installation steps of the LCD cable Chapter 8 Removing or replacing a FRU...
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Installation steps of the LCD panel assembly P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Torque Step Screw (quantity) Color M2 x L3.5mm, NYLOK NI (3) Silver 0.181 Nm (1.85 kgf-cm) Note: For LCD panel with the factory color calibration feature, do the following to install new color profiles: 1. Connect your computer to the network and close the X-Rite Color Assistant program. 2.
Removal steps of the hinges Step Screw (quantity) Color Torque M2.5 × L2.5 mm, big-head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) When installing: Attach the dc-in lens rubber and the conductive tape to the hinges as shown. 3040 Infrared camera card and ThinkShutter For access, remove these FRUs: •...
Removal steps of the infrared camera card Removal steps of the ThinkShutter 3050 Infrared LED cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 • “3010 Strip cover” on page 95 •...
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Removal steps of the infrared LED cable P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
When installing: • Attach the microphone rubbers as shown. • Install the ThinkShutter as shown. 3060 WLAN antenna kit and LCD rear cover assembly For access, remove this FRU: • “1010 Base cover assembly” on page 63 • “1150 LCD unit” on page 81 •...
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Removal steps of the antenna kit When installing: Plug the grey cable into the main connector on the WLAN card; plug the black cable into the auxiliary connector on the WLAN card. P1 Gen 2, X1 Extreme and X1 Extreme 2nd Hardware Maintenance Manual...
Lenovo representative for information about the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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User Guide. Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo and TRACKPOINT are trademarks of Lenovo. Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, and Cortana are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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Part Number: SP40G76835 Printed in (1P) P/N: SP40G76835...