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Page 2 Network Camera Operation Guide ENGLISH This User Manual should be read before using the network camera.
Page 3: Introduction
Disclaimer To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.
Page 4: License Agreement Of Software
Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.
Page 5: Security Export Control
Security Export Control This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.
Page 6: User Manuals
3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Operation Guide The assumed reading format of this operation guide is on a computer screen.
Page 7: Symbols Used In This Guide
Symbols Used in This Guide  Symbols Indicating Camera Models Explanations that differ depending on the camera model are indicated by the camera name and the following symbols. Symbol Camera Model HM4x VB-H45, VB-M44 H730 VB-H730F Mk II VB-S30D Mk II VB-S31D Mk II S80x VB-S800D Mk II, VB-S805D Mk II...
Page 8: Safety Precautions
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)
Page 9: Precautions
Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above. Caution Failure to do the following may result in camera malfunction.
Page 10: Cleaning The Camera
Caution Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product. Failure to follow these precautions could result in injuries and equipment damage due to falling items. Cleaning the Camera Turn off the power before cleaning the camera.
Page 11: Table Of Contents
Table of Contents Introduction........................2 Precautions for Use (Disclaimer) .................... 2 License Agreement of Software....................3 Trademarks ..........................3 Open Source Software......................3 Security Export Control ......................4 User Manuals........................5 Types of User Manuals ......................5 How to Use This Operation Guide ..................5 Symbols Used in This Guide....................
Page 12 Chapter 3 Setting the Camera Angle Flow for the Setting of the Camera Angle..............38 Step 1 Configuring the Camera .................... 38 Step 2 Setting Zoom ......................38 Step 3 Setting the Focus....................... 38 Chapter 4 Camera Viewer Viewing Video with the Camera Viewer ................. 40 Launching the Camera Viewer....................
Page 13 mDNS............................ 86 [Basic] > [User Management] Configuring Accounts and Privileges............... 87 Administrator Account ......................87 Authorized User Account...................... 87 User Authority ........................88 [Basic] > [Date and Time] Setting the Date/Time....................89 Current Date and Time......................89 Settings ..........................89 [Basic] >...
Page 14 Registering a Preset......................118 [Camera] > [Preset Tour] Setting the Preset Tour Route ................121 Screen Composition......................121 Tour Route Settings......................123 [Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas ......126 Specified Area ........................126 ADSR...........................
Page 15 [Video Record] > [E-mail Notification] Setting E-mail Notification ..................148 E-mail Notification ....................... 148 [Event] > [External Device] External Device Input Triggered Operation Settings ..........149 External Device Output ....................... 149 External Device Input......................150 External Device Input 1, 2 ....................150 [Event] >...
Page 16 [Security] > [SSL/TLS] Setting HTTP Communication Encryption .............. 187 Certificates .......................... 187 Certificate Management...................... 188 Encrypted Communications....................188 [Security] > [802.1X] Network Port Authentication Settings..............190 802.1X Authentication ......................190 Authentication Method ......................190 Certificate Information......................190 Certificate Management...................... 191 [Security] >...
Page 17 List of Viewer Messages....................223 Messages Shown in the Information Display ..............223 Restoring Factory Default Settings ................225 Restoring the Initial Settings from a Web Browser.............. 225 Restoring Factory Default Settings with the Reset Switch on the Camera ......225 List of Factory Default Settings..................
Page 18: Chapter 1 Before Use
Chapter Before Use This chapter explains the camera functions, software and operating environment. It also describes the flow from preparation and setup through to actual use.
Page 19: Functions Of The Network Camera
Functions of the Network Camera A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and perform monitoring using the various intelligent functions of the camera. However, the functions that can be used differ depending on the model. For the difference in functions by model, please refer to the table below.
Page 20: Camera Software
Camera Software The following software is available for efficiently configuring and operating the camera. Camera Operations and Settings Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.  Camera Viewer (P. 39) /Mobile Camera Viewer Controls the camera, and monitors video and various events.
Page 21: Additional Software/Licenses (Sold Separately)
You can purchase additional software and licenses as necessary.  Canon H.264 Additional User License AUL-VB Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video...
Page 22  RM-64/RM-25/RM-9 This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered.
Page 23: Operating Environment
Operating Environment For the latest information on this product (firmware and software, user manual, operating environment, etc.), please refer to the Canon website. PC Environment Details Intel Core i7-2600 or higher (Recommended) Graphics Board Not specified (Recommended) Memory 2 GB or higher...
Page 24: Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) - As Of May 2017
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2017 Mobile Devices Compatible Web Browser Internet Explorer 11, Windows 10 Home 64-bit Microsoft Edge* Surface 3 – Must be configured to allow use of JavaScript, and web storage –...
Page 25: Steps For Setting Up The Camera
Steps for Setting Up the Camera Step 1 Preparing to Install the camera Make preparations to use the camera via a network. Install the necessary software  “Installing Software” (P. 28) Check/configure the computer and web browser security settings  “Checking/Configuring Security Settings” (P. 31) Use the Camera Management Tool to configure initial camera settings.
Page 26: Troubleshooting
Troubleshooting Please refer to “Appendix” (P. 205), in case of error messages or problems.
Page 28: Chapter 2 Camera Setup
Chapter Camera Setup To prepare the camera for use, install the necessary software on the computer, and configuring the initial settings for web browser security and the camera.
Page 29: Installing Software
Installing Software Install the necessary software. Necessary Software You will need the following software: • Camera Management Tool • Recorded Video Utility • .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer) Note If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.
Page 30 Select the installation method. Confirm or select the software that will be installed. If you select [Easy Installation], confirm the software that will be installed and click [Next]. If you select [Custom Installation], select the software to be installed and click [Next]. The User License Agreement screen is displayed.
Page 31 Read through the user license agreement and click [Yes] if you accept it. Installation starts. Click [Exit] or [Reboot]. The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.
Page 32: Checking/Configuring Security Settings
Checking/Configuring Security Settings Camera configuration and operation may be blocked, depending on the security functions of the operating system and web browser. Change or check security settings beforehand. Checking Firewall Settings To use the software on computers where Windows Firewall is enabled, you may need to add each software as an application allowed to communicate via the firewall.
Page 33: Settings When Using Windows Server
Click [Change settings] > [Allow another app]. Select the software to use, such as [Camera Management Tool], and click [Add]. Settings When Using Windows Server  Adding the Camera IP Address as a Trusted Site When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the camera to the list of trusted sites.
Page 34 Click the [Security] tab. Click [Trusted sites] > [Sites]. The [Trusted sites] dialog box is displayed. Enter the IP address of the camera under [Add this website to the zone], then click [Add]. Note • Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected. The camera’s IP address will be added to the [Websites] list.
Page 35 Open [Control Panel] and click [Hardware]. Click [Sound]. The [Audio Service Not Running] dialog box is displayed. Click [Yes]. The [Sound] dialog box is displayed. Click the [Playback] tab to confirm that an audio device has been installed. If no audio device is installed, refer to your computer manual.
Page 36: Configuring Initial Camera Settings
Configuring Initial Camera Settings To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings. The Camera Management Tool also enables multiple cameras to be configured at the same time.
Page 38: Chapter 3 Setting The Camera Angle
Chapter Setting the Camera Angle H730 S80x S90x After installing the camera, set the camera angle while checking the video displayed on the Setting Page.
Page 39: Flow For The Setting Of The Camera Angle
Flow for the Setting of the Camera Angle Adjust the camera angle when installing the camera or after changing the installation location. The camera angle settings are configured by accessing the Setting Page (P. 76). Step 1 Configuring the Camera Set the digital zoom and video flip, which affect the camera angle.
Page 40: Chapter 4 Camera Viewer
Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and check the status of events.
Page 41: Viewing Video With The Camera Viewer
Viewing Video with the Camera Viewer You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display. Note If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded.
Page 42 The authentication screen for the Viewer is displayed. Enter the administrator name and administrator password, and click [OK]. The Camera Viewer is displayed.  User Authentication When you use the Viewer and the Setting page, an authentication screen is displayed, and you are prompted to enter a user name and password.
Page 43: Switching To The Administrator Or An Authorized User
Authentication screen for the Setting Page Authentication screen for the Viewer The administrator name and administrator password are set using the Camera Management Tool. Important • Change the administrator password periodically to enhance system security. Do not forget the new password. •...
Page 44 The [Main] menu will be displayed. Click [Switch Users]. The user authentication window is displayed. Enter a user name and password and click [OK]. The Viewer for the user entered for user authentication is displayed.  Camera Viewer Access Restrictions You can set authorized users, which require user authentication, and guest users, which do not require authentication.
Page 45 Administrator: The user assigned all privileges. Access the Viewer using the administrator name and password registered for the administrator account. The administrator can disable all the privileges of an authorized user or a guest user, and completely prohibit authorized users and guest users from accessing the camera. Authorized user: An authorized user has higher privileges than a guest user.
Page 46: Camera Viewer Screen
Camera Viewer Screen The privileges required for operating the Viewer are indicated with the following symbols. Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges (22) (23) (17) (18)
Page 47 (1) Video Display Area Displays video received from the camera. [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. [Full Screen Mode] Button Video is displayed in full screen mode (P. 52). HM4x S30 [Switch Area Zoom/Drag to Move] Button Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P.
Page 48 (17) [Main] Menu Switches the language or user, and switches the Setting Page or Mobile Camera Viewer. (A) [Language] Button Switches the display language. (B) [Switch Users] Use this to log in as an administrator or authorized user (P. 42). (C) [Settings Page] The screen switches to the Setting Page (P.
Page 49 (19) [Camera Operation] Menu Sets the pan/tilt/zoom, focus, exposure, and day/night switch of the camera. HM4x S30 HM4x S30 HM4x S30 HM4x S30 HM4x H730 S30 HM4x S30 (K) Pan/Tilt Operate a button to move the angle in the direction of the arrow (P. 60). HM4x S30 (L) Pan/Tilt Speed Select the operating speed for the pan/tilt buttons (P.
Page 50 (20) [Event and Input/Output] Menu Enables you to check the output operations and input status of an external device, the detection status of the intelligent function and the status of linked events. (R) External Device Output Use external device output (P. 72). (S) External Device Input Displays the status of the external device input signal for each input source (P.
Page 51: Checking Information
Checking Information Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is shown in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems. Information Display For details on the information displayed, please refer to “List of Viewer Messages”...
Page 52: Changing The Reception Video Size And Display Screen Size
Enable this (make it purple) to receive the H.264 video. If you click this when it is disabled (gray), the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement. The decoder is downloaded from the camera, enabling H.264 video reception.
Page 53: Displaying In Full Screen Mode
[Video Size Set] Setting Selectable Screen Size Remarks Actual Pixels 480 x 270 1920 x 1080 / 960 x 540 / 480 x 270* 960 x 540 1920 x 1080 Fit to Window Actual Pixels [Actual Pixels] displays the video at 480 x 270 the size at which it is being captured.
Page 54 (1) Menu Area Display Switch Button Switches between displaying and hiding the menu bar. (2) [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. (3) Full Screen Mode Switch Button Returns the video display area to the regular view. (4) [Video and Audio] Menu Configures the video display size and audio transmission/reception of the Viewer.
Page 55 Day/Night Set a capture mode suited to the brightness of the camera installation environment (P. 61). HM4x S30 (J) Switch Area Zoom/Drag to Move Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 58). (K) Pan/Tilt/Zoom If you enable this button (make it purple), the pan/tilt/zoom sliders are displayed on the screen to perform operations.
Page 56: Operating The Camera
Operating the Camera This section describes the operations and configuration required for using the camera, such as obtaining camera control privileges, setting the angle and focus. Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section. Obtaining Camera Control Privileges To use the camera, you must obtain control privileges with the Viewer.
Page 57: Using Pan/Tilt/Zoom
Important • Multiple users cannot obtain control privileges simultaneously. • The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected in [Basic] > [User Management] > [User Authority] on the Setting Page. •...
Page 58 Moving Using the Sliders Drag the pan and tilt sliders to pan and tilt the camera. Drag the zoom slider to zoom the camera. The slider can also move by clicking directly on the slider bar. Tilt Slider Move the camera vertically. Zoom Slider Drag upward to zoom in (telephoto), drag downward to zoom out (wide-angle).
Page 59 Enhanced Digital Zoom Maximum Telephoto (Temporary Stop Position) Digital Zoom Range Enhanced Digital Zoom Range Optical Zoom Range  Using Area Zoom/Drag to Move HM4x S30 You can drag on the video display area to zoom in and out, and change the camera angle. Note You cannot use Area Zoom or Drag to Move when using Viewer PTZ or Digital PTZ.
Page 60 Using Drag to Move to Change the Camera Angle Click the [Switch Area Zoom/Drag to Move] button to enter (Drag to Move) mode. In the video display area, drag in the direction you would like to change the camera angle. An arrow will be displayed.
Page 61 (1) [Pan/Tilt] The camera angle will move in the direction of each arrow. Movement will continue while you hold the button down, and stop when you release it. Click the center button to move the camera angle to the midpoint of the pan/tilt range of motion. However, if a view restriction is set (P.
Page 62: Adjusting Video
Move by Clicking If you click outside the frame, the frame will move and center on that point, panning and tilting the camera. Adjusting Video Open the [Camera Operation] menu to operate focus, exposure compensation and day/night function.  Focusing HM4x H730 S30 Focus on the subject.
Page 63: Using Backlight Compensation
Using Backlight Compensation Click [BLC] to brighten video that is dark due to backlight. The back light compensation button becomes active (purple) while backlight compensation is being performed. Click the button again to cancel backlight compensation. Important • You cannot use the [BLC] button if [Smart Shade Control] is set to [Auto] on the Setting Page. •...
Page 64: Viewer Ptz And Digital Ptz
Viewer PTZ and Digital PTZ Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom. Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the Transmits only the cropped part of the entire area that can camera and then displays it in the viewer.
Page 65: Cropping And Displaying Part Of An Image (Digital Ptz)
Preview Frame Move the frame to the area you would like to magnify and resize the frame as desired. Move or Resize by Dragging Press the mouse button inside the frame and drag it to move the preview frame. If you press the mouse button and drag outside the frame, a new preview frame will be drawn. You can resize the preview frame by dragging an edge of the frame.
Page 66 Cropping Video With Digital PTZ Panel Click the [Digital PTZ] button. The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area. In the Digital PTZ panel, move and resize the preview frame. The preview frame operations are the same as with the Viewer PTZ (P.
Page 67 H730 S80x S90x Using Presets or the Home Position You can use a registered preset or home position to specify the range for Digital PTZ. If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is shown in the video display area.
Page 68: Saving Snapshots
Saving Snapshots You can take snapshots while checking the video in the video display area. Click the [Snapshot] button at the moment you want to capture a still image. The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed.
Page 69: Recording Video To A Memory Card
Recording Video to a Memory Card Manually record video being shown in the video display area to a memory card inserted in the camera. Note • You can manually record video if the following conditions have been met. – The memory card inserted in the camera is mounted. –...
Page 70: Confirming Recorded Video
Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card. For details, please refer to “Recorded Video Utility User Manual”.
Page 71: Receiving/Transmitting Audio
Receiving/Transmitting Audio Open the [Video and Audio] menu to set the audio reception from the camera, the audio transmission from the Viewer and the corresponding volumes. Receiving Audio Receive audio from the microphone connected to the camera and play it back in the Viewer. In the [Video and Audio] menu, click the [Audio Reception] button.
Page 72 In [Input Volume], adjust the volume to an appropriate level using the slider. Note • To transmit audio, you must first set [Video and Audio] > [Audio] > [Audio Server] > [Audio Reception from Viewer] to [Enable] on the Setting Page (P. 137). •...
Page 73: Checking The Status Of Event Detection
Checking the Status of Event Detection In the [Event and Input/Output] menu, you can operate the output of an external device and check the status of input of the external device, detection of intelligent functions, and occurrence of linked events. HM4x H730 S31 S80x S90x Operating External Device Output...
Page 74 (2) [Intelligent Function (Video Detection)] The status of video detection set in [Event] > [Intelligent Function] > [Video Detection] (P. 161) is displayed for each detection setting number. When the detection settings configured in Intelligent Function (Moving Object Detection, Abandoned Object Detection, Removed Object Detection, Camera Tampering Detection, Passing Detection, or Intrusion Detection) are triggered, the corresponding icon will turn green.
Page 76: Setting Page
Chapter Setting Page The Setting Page enables you to configure all the settings required for using the camera. Please configure the settings on the Setting page according to how the camera will be used, before you use the camera. The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.
Page 77: How To Use The Setting Page
How to Use the Setting Page This section explains operations up to displaying the Setting Page, and common Setting Page operations. Note • The Setting Page can only be operated by administrators. • Use the Camera Management Tool in advance to configure the administrator account and network settings. Accessing the Setting Page Directly enter the IP address set in the Camera Management Tool into a web browser to display the Setting Page of the camera.
Page 78: Common Setting Page Operations
Important • If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again. • To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer. •...
Page 79: Operating The Video Display Area
 Help Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.  Setting Ranges and Character Limits For settings where you must enter numerical values or characters, the setting range or limits on the number of characters will be displayed.
Page 80 (2) Pan/Tilt Slider Pan and tilt operations are the same as in the viewer (P. 57). (3) Zoom Slider Zoom operations are the same as in the viewer (P. 57). (4) Panorama Screen/Full-View Screen Displays the full range of motion of the camera. You can set areas, etc. using mouse operations on the panorama screen for some Setting Pages.
Page 81: About Each Setting Page
About Each Setting Page This section will give an overview of each item in the Settings Menu and each submenu. Each of the [Basic], [Video and Audio], and [Video Record] menus has a [Video] submenu, but the functions are all common.
Page 82 Video and Audio • Video (P. 91) • ADSR (P. 126) ADSR is an abbreviation for Area-specific Data Size Reduction. Reduces the data size of transmitted H.264 video by reducing the video quality of unspecified area. • On-screen display (P. 129) Displays the date and time, camera name and other text on the Video.
Page 83 • Update Firmware (P. 202) Perform firmware updates. • Log (P. 203) Display logs and configure log notification. User Page Link to web page customized by the user. For information on the User Page, contact a Canon Customer Service Center.
Page 84: [Basic] > [Network] Configuring Network Settings
[Basic] > [Network] Configuring Network Settings Network settings for connecting to the camera. The following settings can be configured here. • LAN • IPv4 • IPv6 • DNS • mDNS Important If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation dialog box will be displayed when you click [Apply] or [Apply and reboot].
Page 85: Ipv6
Important • Contact your System Administrator for the [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] if you set the IPv4 address manually. • If any of the [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address] settings are wrong, the camera may become inaccessible via the network.
Page 86: Dns
[IPv6 Default Gateway Address] Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a different subnet from that of the Viewer. [IPv6 Address (Auto)] If [Enable] is specified in [IPv6] and [Enable] is specified in [Auto (RA)] and [Auto (DHCPv6)], then the automatically acquired address will be displayed.
Page 87: Mdns
mDNS This will configure settings for using multicast DNS. If you use mDNS, the IP address and host name of the camera will be broadcast to other hosts on the network. [Use mDNS] Select this to enable or disable mDNS.
Page 88: [Basic] > [User Management] Configuring Accounts And Privileges
[Basic] > [User Management] Configuring Accounts and Privileges You can change the administrator account, add new authorized users, and set the privileges for authorized users and guest users. For details on user privileges, please refer to “Camera Viewer Access Restrictions” (P. 43). [User Management] is the same as [Security] >...
Page 89: User Authority
To delete an authorized user from the list, select the user and click [Delete]. User Authority Set the privileges for authorized users and guest users. This setting enables you to set access restrictions for the Camera Viewer (P. 43). [Privileged Camera Control], [Camera Control], [Video Distribution], [Audio Distribution] Select the items for granting users privileges.
Page 90: [Basic] > [Date And Time] Setting The Date/Time
[Basic] > [Date and Time] Setting the Date/Time Camera date and time settings. The following settings can be configured here. • Current Date and Time • Settings Current Date and Time The date and time set in the camera are displayed. Settings Set the date and time setting method, time zone and daylight saving time for the camera.
Page 91 [Last Sync Time] The time last synchronized with the specified NTP server will be displayed. [Synchronize with computer time] The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply], [Settings Method] will change to [Set manually]. [Time Zone] is not automatically selected, so set it if necessary.
Page 92: [Basic] > [Video]
[Basic] > [Video] Setting Video Size and Quality General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera. [Video] is common with [Video] found in [Video and Audio] and [Video Record]. A setting configured in any of the [Video] submenus will be reflected in the other [Video] submenus as well.
Page 93: Jpeg
Important Changing the [Video Size Set] selection and clicking [Apply and reboot] will disconnect all connections and then change all the video sizes. Consequently, users connected to the camera must reconnect. If the [Video Size Set] selection is changed, review the following settings and check the operation. –...
Page 94 Important • When [H.264(1)] or [H.264(2)] video is used for memory card recording and upload, the following restrictions apply to the setting. – [Bit Rate Control]: [Use bit rate control (constant bit rate)] only – [Target Bit Rate (kbps)]: [3072] or less –...
Page 95: [Basic] > [Viewer] Configuring The Viewer
[Basic] > [Viewer] Configuring the Viewer Configure the startup, authorization, and view of the Viewer. The following settings can be configured here. • General • Viewer Settings General [Default Page] Sets the Setting Page or the Viewer as the first page to display when the camera is connected. If users other than the administrator use the Viewer, set [Default Page] to [Display Viewer].
Page 96 Set whether guest users may receive H.264 video. If you select [Enable], the [H.264] button will be displayed even when a guest user connects to the viewer (P. 47). If you select [Enable], the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement.
Page 97: [Camera] > [Camera]
[Camera] > [Camera] Setting General Camera Controls Settings for the camera name and external input/output devices, and for camera use and installation settings. The following settings can be configured here. • Camera Name • Camera Control • Day/Night (when Auto is set) •...
Page 98: Day/Night (When Auto Is Set)
HM4x [Maximum Digital Zoom Magnification] Sets the maximum zoom magnification for digital zoom. HM4x [Image Stabilizer] Select this to enable or disable blur reduction in video due to camera vibration. If there is still blur after selecting [On1], select [On2]. The angle of view will be narrower and video noisier when using the Image Stabilizer, compared to when it is not used.
Page 99: Installation Conditions
Installation Conditions Configure settings for camera use suitable for the location the camera will be installed. HM4x [Dome] Select whether a dome is used. To use the camera with a separately sold indoor dome housing for the camera, select [Enable]. [LED Setting] Select whether to turn on the LED indicating the camera operation status.
Page 100: [Camera] > [Initial Settings] Setting Initial Video Settings
[Camera] > [Initial Settings] Setting Initial Video Settings Sets initial settings, such as video quality compensation, at camera start up. If you change settings, the changes are immediately reflected in the video display area and Viewer, even if you do not click [Apply]. A message confirms whether you want to display the current camera status as the initial settings if the current camera status differs from the settings registered as the initial settings when you access [Initial Settings].
Page 101: Camera Settings
If you select [Do Not Register], the camera angle will move to the home position the next time it is booted. If you have not specified the home position, the camera angle will move to the factory default setting. For information on specifying the home position, please refer to P.
Page 102 Important Note the following regarding [Simple Camera Settings]. [Motion Priority] – Flickering may occur due to fluorescent lighting, etc. – In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase. HM4x H730 [Depth Priority] – In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase. [Low Light Visibility] –...
Page 103 • It is recommended that you check that the camera is focused whenever you reboot the camera. • The estimated focus ranges depending on the [Day/Night] setting are shown in the following table. Day/Night Settings [Installation Focus Conditions] Day Mode Night Mode >...
Page 104 [Shutter Speed Limit (Lower)] S31 S80x S90x If [Exposure] is set to [Auto], [Auto (Flickerless)], [Auto (Flickerless2)] ( ), or [Auto (Aperture-priority HM4x H730 AE)] ( ), a minimum shutter speed can be selected. [Shutter Speed Limit (Upper)] HM4x H730 If [Exposure] is set to [Auto], [Auto (Flickerless)], or [Auto (Aperture-priority AE)] ( ), a maximum shutter speed can be selected.
Page 105 This enables stable exposure to be obtained even in environments with large differences in light and dark on the screen. Use this to stabilize the exposure for scenes when cars are passing or people are entering and exiting. [Spot] Performs photometry with the center of the screen. This enables the appropriate exposure to be obtained for subjects in the center of the screen, regardless of differences in light and dark around the screen.
Page 106 [Sodium Lamp] (approx. 2,000K) Select this when capturing under an orange sodium lamp. [Halogen Lamp] (approx. 2,700K - 3,200K) Select this when capturing under a halogen lamp or incandescent lamp. [One-shot WB] If you set white balance to [Manual], this will force the white balance to match the light source and lock the setting. Setting Method Example: Illuminate a white subject (white paper, etc.) using the light source, making sure the subject fills the entire screen, and then click [Exec].
Page 107 [Auto] The camera automatically determines ambient brightness and switches to Day Mode or Night Mode. [Day Mode] Captures normal color video. [Night Mode] Video turns to monochrome. HM4x H730 Removes the infrared filter to increase sensitivity. Important • If you use [Auto], conduct a thorough operation test beforehand to check the effectiveness of the setting. S31 S80x S90x •...
Page 108: [Camera] > [Day/Night Mode Focus] Day/Night Mode Focus
[Camera] > [Day/Night Mode Focus] Day/Night Mode Focus HM4x H730 Set the focus position when switching day/night. It is necessary to change the focus position since the wavelengths of regular lighting such as fluorescent lamps and infrared lighting differ. The following settings can be configured here. •...
Page 109: Camera Control
[Fluorescent] Select this option to capture video under fluorescent, LED, sodium or mercury lighting. [Halogen Lamp] Select this option to capture video under halogen or incandescent lighting. [Infrared Light (740nm)] Select this option to capture video under infrared (740 nm wavelength) illumination. [Infrared Light (850nm)] Select this option to capture video under infrared (850 nm wavelength) illumination.
Page 110 [Night Mode] Video turns to monochrome. HM4x H730 Removes the infrared filter to increase sensitivity.
Page 111: [Camera] > [Panorama] Creating A Panorama Image
[Camera] > [Panorama] Creating a Panorama Image HM4x S30 You can create a panorama image that captures the entire area that can be captured by the camera. Created panorama images are displayed in the Viewer and part of the Setting Page. The following settings can be configured here.
Page 112 Set the panorama creation area using the video display area. Operate the camera angle to get the positioning value in the video display area, and specify the panorama creation range. [Upper Limit]/[Lower Limit]/[Left Limit]/[Right Limit] Operate the camera angle to the upper limit, lower limit, left limit, and right limit to set in the video display area. Click [Get value] in each position to reflect the values to the panorama creation range frame.
Page 113: Saving The Panorama Image As An Image File/Opening The Image File
Capturing starts, and the panorama image is created. Click [Cancel] to cancel capturing. To recapture part of the image: A lattice frame is displayed on the created panorama image. Right-click with the mouse pointer over the area to recapture and select [Recapture] to recapture that area only. To capture the entire panorama image again: Click [Exec] of [Start] again.
Page 114: Capture Settings
The image file is saved in the specified location. Opening the Image File In [Load from file], click [Exec]. In the displayed dialog box, select the image file to use and click [Open]. The panorama image is displayed. Capture Settings These settings will be applied at the panorama image capture start time and will revert back to their previous settings once capture is completed.
Page 115: [Camera] > [View Restriction] Setting View Restriction
[Camera] > [View restriction] Setting View Restriction HM4x S30 Set the range that the camera can capture. You can use this, for example, to limit zoom or the angle of view to a certain range when publishing live video. The following settings can be configured here. •...
Page 116: Configuring View Restrictions
Configuring View Restrictions Set a restrict view area and click [Apply] to restrict the capture range of the Camera Viewer. Important • If you have changed how the camera is installed, reconfigure the view restriction settings. • Check view restrictions again if you change the [Basic] > [Video] > [All Videos] > [Video Size Set] settings on the Setting Page. HM4x •...
Page 117 View Restriction Operation Knob (Telephoto) View Restriction Operation Knob (Wide-angle) Drag the frames displayed on the panorama screen to set the restrict view area. (1) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. You can directly change the restrict view area by dragging the pan/tilt preview frame.
Page 118 Maximum Wide-angle Viewing Angle Pan Control Range Maximum Horizontal Capture Range • The pan and tilt ranges vary depending on the zoom ratio (view angle). Setting view restrictions When using wide-angle, the camera automatically restricts operating angle would allow capture outside the camera operating the view restrictions if the angle remained the angle.
Page 119: [Camera] > [Preset] Registering Presets
[Camera] > [Preset] Registering Presets By registering settings as presets, such as camera angles and camera settings (e.g. exposure), the presets can be easily called up by Viewers to apply the settings. The following settings can be configured here. • Camera Settings •...
Page 120 H730 S80x S90x • Maximum 21 presets (including the home position) Operate the panorama image to set the angle you want to register as the preset. The camera angle can also be operated from the following screens. HM4x S30 Video Display Area Panorama Screen Preview Frame H730 S80x S90x...
Page 121 [Preset Name] Enter a preset name. Be sure to enter a preset name in [Preset Name]. [Show in Viewers] Select [Enable] to allow the Camera Viewers to use the preset. Click [Add]. HM4x S30 Note If the preset position is outside the restrict view area, (a warning icon) is displayed on the left.
Page 122: [Camera] > [Preset Tour] Setting The Preset Tour Route
[Camera] > [Preset Tour] Setting the Preset Tour Route HM4x H730 S80x S90x You can have the camera automatically tour multiple registered presets to allow monitoring. The following settings can be configured here. • Route List • Edit Tour Route HM4x Important Intelligent Function cannot be used while using preset tour.
Page 123 HM4x H730 S80x S90x HM4x (1) [Route List] The list of preset tour routes. Displays the tour conditions that are set. Up to five tour routes can be set. (2) Tour Condition Settings Set the conditions for touring (P. 123). (3) [Edit Tour Route] Displays a list of the presets to tour.
Page 124: Tour Route Settings
(a) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. Displayed when the restricted view is set (P. 114). (b) Preview Frame (Blue Frame) Indicates the current trim position in the video display area. (c) Preset Preview Frame (White Frame) Indicates the preset/home position that is currently selected.
Page 125 [Always] Preset tour is always performed. Note When [Disable] is selected, the following preset tour route settings cannot be configured. HM4x [Route Name] Enter the tour route name. [Specify Active Time] Select [Specified] to configure a preset tour at a predetermined time, and enter the start time and end time for the preset tour.
Page 126 Note If a preset has already been added to [Edit Tour Route] when another preset is added from [Preset List], the added preset will be displayed below the preset selected in [Edit Tour Route]. Configure the preset speed and pause duration. Select the preset to configure in [Edit Tour Route] and set the tour operation.
Page 127: [Video And Audio] > [Adsr]
[Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas Reduces the size of transmitted H.264 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. The following settings can be configured here.
Page 128: Adsr
Important • If you change the [Video Flip] setting in [Camera] > [Installation Conditions], review the specified area settings. • Reconfigure the specified area if you change the [Video] > [All Videos] > [Video Size Set] settings. HM4x S30 • Configure the specified area to a slightly larger size. HM4x S30 •...
Page 129 [Enable in H.264(1)] Select [Enable] to lower video quality of outside areas set with [Specified Area] in H.264(1) video. [Enable in H.264(2)] Select [Enable] to lower video quality of outside areas set with [Specified Area] in H.264(2) video. [Data Size Reduction Level] Set the data size reduction level for the outside area of [Specified Area].
Page 130: [Video And Audio] > [On-Screen Display] Displaying Date, Time And Text On The Video
[Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Video Displays the date and time, camera name and other text on the Video. The following settings can be configured here. • Date display • Time display •...
Page 131: Text Display
Text display [Text display] Select the text strings to display on the Video. [Display designated string] Displays the text string entered in [Text string display] below. [Display camera name] Displays the camera name entered in [Camera Name] (P. 96). [Position of text display] Select position for text display on the Video.
Page 132: [Video And Audio] > [Privacy Mask] Setting Privacy Mask
[Video and Audio] > [Privacy Mask] Setting Privacy Mask Mask any areas of the camera video. You can check the camera video and set up to eight privacy masks. HM4x S30 When the camera is panned, tilted, or zoomed, the privacy mask areas follow the camera video. The following settings can be configured here.
Page 133 HM4x S30 In [Add mask area], click [Add]. The preview frame attached with the area number is shown on the video display area. The privacy mask area for the corresponding number is also displayed on the privacy mask registration area. Privacy Mask Registration Area Preview Frame Privacy Mask Area...
Page 134: Changing/Deleting A Privacy Mask
Click [Apply]. The privacy mask area is saved to the camera. Saved privacy mask areas are shown in the video display area and the privacy mask registration area. Important • Check privacy mask settings again if you change the [Basic] > [Video] > [All Videos] > [Video Size Set] settings. •...
Page 135 Select the privacy mask area you want to change. Change the position and size of the privacy mask area. Move the preview frame by dragging it and change its size by dragging the handles () positioned on its four sides. Note To discard changes and restore settings saved to the camera, click [Clear].
Page 136: [Video And Audio] > [Audio] Setting Audio Input/Output
[Video and Audio] > [Audio] Setting Audio Input/Output Settings for audio input from the microphone connected to the camera and audio output from the Viewer. The output sound clip used when an event is triggered can also be registered. [Audio Server] is the same as [Server] > [Audio Server]. Settings configured on one [Audio Server] page are also reflected on the other.
Page 137: Audio Server
[Input Volume] Set the input volume from the microphone connected to the camera when [Audio Input] is set to [Enable]. This is applied when [Audio Server] > [Audio Transmission from the Camera] (P. 136) is set to [Enable]. [Current Volume Level] When [Audio Input] is set to [Enable], the current volume level is displayed on the status bar.
Page 138: Sound Clip Upload 1 To 3
When set to [Enable], audio data transmission will pause while there is no sound input from the camera. This can reduce the load on the network used. HM4x H730 [Audio Reception from Viewer] Select to receive audio from Camera Viewer and RM Viewer. Received audio can be output from a speaker with an amplifier connected to the camera.
Page 139: [Server] > [Server]
[Server] > [Server] HTTP, SNMP and FTP Server Settings Settings for HTTP server, SNMP server, FTP server usage or WS-Security time checks. The following settings can be configured here. • HTTP Server • SNMP Server • SNMP v1 and v2c Server •...
Page 140: Snmp V1 And V2C Server
Set the password of the user to allow FTP connections for. Important • Canon will assume no liability for any accident or damage resulting from use of FTP software. • When changing the user name, make sure to also change the password.
Page 141: Ws-Security
WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client.
Page 142: [Server] > [Video Server] Video Transmission Settings
[Server] > [Video Server] Video Transmission Settings Settings for clients that can connect to a video server. The following settings can be configured here. • Video Server Video Server [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect.
Page 143: [Server] > [Rtp Server] Rtp Settings
[Server] > [RTP Server] RTP Settings Set the video and audio transmission using RTP. The following settings can be configured here. • RTP Server • Audio Multicast • RTP Stream 1 to 5 RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP.
Page 144: Rtp Stream 1 To 5
RTP Stream 1 to 5 You can set each stream for RTP stream transmission in an RTP Stream 1 to RTP Stream 5 session. [Video Size] Select the video format (JPEG or H.264) and video size for the RTP stream. The video sizes for JPEG will vary depending on the [Video Size Set] settings (P.
Page 145: [Video Record] > [Upload] Http And Ftp Upload Settings
[Video Record] > [Upload] HTTP and FTP Upload Settings Settings for uploading video via HTTP or FTP when an event is triggered. Use [Server] > [Server] (P. 138) to configure HTTP server and FTP server settings for uploading. The following settings can be configured here. •...
Page 146: Http Upload
The HTTP upload function sends notifications via HTTP or via HTTP with attached images, depending on the network camera event. For information about the HTTP upload function and settings, contact your nearest Canon Customer Service Center. [Notification] Select whether to send event information notifications only or notifications with attached videos when using HTTP upload.
Page 147: Ftp Upload
[Proxy Port] If using a proxy server, enter the port number of the proxy server. [Proxy User Name], [Proxy Password] Enter to use a user name and password for the proxy server. Digest authentication is not supported. [Parameter (query string)] Enter the request parameters.
Page 148 [Subdirectory Name to Create], [File Name to Create] If [File Naming] is set to [User Settings], enter the subdirectory name to be created as well as the name of the created file. Parameters can be specified in the entry with the “%” character (P. 206). [FTP Upload Test] Clicking [Exec] initiates an upload test based on the settings currently entered.
Page 149: [Video Record] > [E-Mail Notification] Setting E-Mail Notification
[Video Record] > [E-mail Notification] Setting E-mail Notification Settings for sending an e-mail notification to a specified recipient when an event is triggered. The following settings can be configured here. • E-mail Notification E-mail Notification Set the mail server to be used for e-mail notifications and the content of the e-mail to be sent. [Notification] [Subject] and [Message Body] are text.
Page 150: [Event] > [External Device]
[Event] > [External Device] External Device Input Triggered Operation Settings Operation settings for external device output and for external device input triggered events. The following settings can be configured here. • External Device Output 1, 2 • External Device Input •...
Page 151: External Device Input
Important When [Active Output Format] is set to [Pulse] and a timer is used (P. 155), contact output is controlled only once when the timer starts. External Device Input [External Device Input Event] Select whether to use the input from an external device, such as a connected sensor, as an event. External Device Input 1, 2 HM4x H730 (Title Is Displayed for...
Page 152 [External Device Output for Active Event] Select the actions of external device output when an active event is triggered. [External Device Output for Inactive Event] Select the actions of external device output when an inactive event is triggered. HM4x H730 [Audio Playback at Active Event] If you select [Enable], the sound clip specified in [Sound Clip] will play back at active events for the external device input.
Page 153: [Event] > [Audio Detection]
[Event] > [Audio Detection] Abnormal Audio Input Triggered Operation Settings Audio input from the microphone connected to the camera, such as loud noises or screams, or when expected audio input ceases, can trigger operations such as video recording or e-mail notification. The following settings can be configured here.
Page 154: Scream Detection
[ON Event Operation] HM4x S30 If [Enable] is set, [Preset] ( ), [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event is triggered (ON event). [OFF Event Operation] HM4x S30 If [Enable] is set, [Preset] ( ), [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event is completed (OFF event).
Page 155 It is necessary to set presets beforehand with [Camera] > [Preset] (P. 118). HM4x S30 Important When the camera is triggered by a scream detection event and moved to a preset position specified in the [Preset] settings, camera control privileges are released, even if the user has obtained those camera control privileges using the Camera Viewer or other camera control applications.
Page 156: [Event] > [Timer]
[Event] > [Timer] Timer Triggered Operation Settings The timer function can generate events that can trigger operations, such as video recording and e-mail notifications, at regular intervals. You can set the following two types of timers. • 24 hours continuous from specified time •...
Page 157 If you select [Enable] and a timer event is triggered, video will be transmitted to the recording destination specified in [Video Record] > [Upload] > [Video Record Action] (P. 144). [E-mail Notification] When [24-Hour Continuous Settings] is set to [Disable], select whether to send an e-mail notification depending on the timer event.
Page 158: [Event] > [Intelligent Function] - Overview
The Intelligent Function is not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.
Page 159  Video Detection Detects changes to video in a specified area. There are six types of detection to suit your needs. Moving Object Detection Detects moving objects. This function can be used to detect visitors or suspicious individuals. Moving object detection is triggered while moving objects are inside the detection area. Detected Moving object enters/leaves area Detection begins when a...
Page 160 Camera Tampering Detection Detect when capture is being disrupted. This can be used to detect when the camera orientation is changed or the video display is obscured with spray, etc. Camera tampering detection is triggered when an area exceeding a specified ratio of change is continuously altered.
Page 161: Notes On Intelligent Function Settings And Operations
 Audio Detection Detects audio input to the camera. There are two types of detection. These are set with [Event] > [Audio Detection] (P. 152), not with [Intelligent Function]. [Volume Detection]: Detects when volume level exceeds or falls below a reference volume. [Scream Detection]: Detects screams or cries from people.
Page 162: [Event] > [Intelligent Function] - Video Detection
[Event] > [Intelligent Function] - Video Detection - In video detection, select the type to detect, and set the detection area for video changes while checking images on the camera. You should also set which operations (e-mail notification, record video, outputting to an external device) should be carried out when changes are detected.
Page 163 Click [Add] in [Detection Settings]. Select [Detection Settings Number] (1 to 15) and [Detection Type] for the detection setting to be added. Note You can register up to 15 detection settings. Click [OK]. The detection settings added to [Detection Settings] are displayed and [Enable these detection settings] is selected.
Page 164 Configure the detection criteria. Set criteria in the video display area or [Detection Conditions] tab (P. 165). The detection criteria differ according to the detection type. Configure event settings. Set which operations to carry out for video detection in the [Event] tab (P. 178). To register multiple detection settings, repeat steps 2 to 6.
Page 165 Important • The non-detection area set in the non-detection area settings is reflected in all detection settings. • If the area in the detection settings and the area in the non-detection area settings overlap, the non-detection settings are prioritized. Click [Non-Detection Settings] to display the list of non-detection area settings. Click [Add].
Page 166: Configuring Detection Criteria ([Detection Conditions] Tab)
Set a non-detection area in the video display area. Click the mouse to create a polygon. For information on the creation method, please refer to “Using [Polygonal]” (P. 166). Note • You can create a polygonal area with a maximum of 32 vertices. You cannot set a non-detection area with only a straight line. •...
Page 167  Settings Common to Each Detection Type (1) [Detection Settings Name (within 64 half-width alphanumeric characters)] Enter a detection name. Be sure to enter a name in [Detection Settings Name (within 64 half-width alphanumeric characters)]. (2) [Area Shape] Configure whether the detection area is a rectangle or a free-shape polygon. Note You cannot select [Area Shape] for camera tampering detection.
Page 168 [Clear Area] The detection area configured with [Polygonal] is deleted. (3) [Display Color] Select the color for detection areas and detection lines.  How to Configure Moving Object Detection Set the area you want to detect a moving object in as a detection area. Select [Rectangular] or [Polygonal].
Page 169 Note If an object is placed in or removed from the moving object detection area, “detected” status will be triggered for Moving Object Detection.  How to Configure Abandoned Object Detection Set the area you want to detect an abandoned object in as a detection area. Select [Rectangular] or [Polygonal].
Page 170 Profile lines of detected abandoned object  How to Configure Removed Object Detection Set an area around the target objects, for Removed Object Detection. The following methods are available for configuring removed object detection. – Setting a broad area for detecting the removal of objects –...
Page 171 Configure [Duration (Sec)] for time required for an object to be detected as a removed object. Click [Apply]. Important • A removed object may not be detected in the following cases. – When long and thin objects are removed – When the same object is placed continuously and some of the objects are removed –...
Page 172 Click [Restart intelligent function] again. Important Set detection areas so that they precisely match the profile lines of the target object. Influence from the target object’s shadow or adjacent objects may result in the target object being recognized as larger than it actually is and may not trigger removed object detection.
Page 173 Change Ratio indicator Detection Status for Camera Tampering Detection Moving objects detected are displayed with profile lines. If an object is smaller than [Change Ratio (%)], its profile lines are white. If the obscured area in the video exceeds [Change Ratio (%)], profile lines take on the same color as the detection area, indicating that the camera has “detected”...
Page 174 Detection line ▼ To configure a polygonal detection line, click the vertices of the line in order. Detection line You can configure a polygonal detection line with a maximum of 32 vertices. ▼ Click any of the set vertices. The detection line is determined. Note •...
Page 175 Object Size Indicator Note A ratio of up to 30% can be set in [Object Size (%)] for passing detection. Detection Status for Passing Detection All moving objects detected are displayed with white profile lines. When the [Decision Point] of a moving object that meets the [Object Size (%)] setting crosses a detection line in the direction specified in [Passing Direction], the profile line changes to the same color as the detection line, and the status becomes “detected”.
Page 176: Configuring Operations For "Detected" ([Event] Tab)
Detection Frame Decision point (bottom center) Configure the size of the moving object needed to trigger detection in [Object Size (%)]. Set the size ratio of moving objects for the entire screen. When the setting values or slider is changed, an indicator representing the object size is shown for one second in the center of the video display area allowing you to check the size ratio while specifying the setting.
Page 177: Displaying Settings For Detection Areas/Detection Lines, Non-Detection Area And Detection Results (Display Options)
No.1: Video Detection Status is ON No.2 and 3: Video Detection Status is OFF Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and Detection Results (Display Options) Configure the detection area/line, non-detection area, and detection results displayed in the video display area. You can select the following for either [Detection Area/Line] or [Detection Results].
Page 178: Context Menu
Select [Reduce effects of lighting change] checkbox. Click [Save settings]. The settings are saved and the Intelligent Function restarts. Important • It takes several seconds for the Intelligent Function to restart. No detection is performed while restarting. • Settings in [Reduce effects of lighting change] may not work depending on the operating environment. Repeated sudden changes in brightness may also have the same effect.
Page 179: [Event] > [Intelligent Function] - Shared Operations
[Event] > [Intelligent Function] - Shared Operations - This explains functions common to video detection. Configuring Operations for “Detected” ([Event] Tab) Set operations to be performed upon detection of changes in a subject. HM4x H730 HM4x H730 (1) Specify Operation Timing (Multiple Selections Possible) [ON Event Operation] When selected, the operations set in (2) are performed when the mode becomes “detected”.
Page 180: Restarting Intelligent Function
[Volume] Set the volume for the sound clip. (5) External Device Output Operations [External Device Output for ON Event] Select this to start or pause output to an external device when the mode becomes “detected”, and to select the operation (active or inactive). [External Device Output for OFF Event] Select this to start or pause output to an external device when “detected”...
Page 181: [Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode
[Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode When events trigger the switching of Day/Night Mode, presets registered in advance can be executed, such as changing the camera angle or video quality settings. The following settings can be configured here. •...
Page 182: [Event] > [Linked Event] Using Event Combinations
[Event] > [Linked Event] Using Event Combinations By linking two types of events, a single event is triggered. Select AND/OR for the event linking method. You can set the operations to perform, such as recording video or sending e-mail notifications, when a linked event is triggered.
Page 183 [Volume Detection]/[Scream Detection] Select whether an ON event or OFF event triggers a linked event in [Volume Detection Status]/[Scream Detection Status]. [External Device Input] Select External Device Input in [External Device Input], and then select an active event or inactive event to trigger a linked event in [External Device Input Status].
Page 184: Linked Event Operation Examples
HM4x H730 Note [Audio Playback at ON Event] and [Audio Playback at OFF Event] can only be set when [External Device Input] and [Intelligent Function] is selected as [Event Type] in [Event 1] and [Event 2]. HM4x H730 [Sound Clip] Select the sound clip when [Audio Playback at ON Event] or [Audio Playback at OFF Event] has been set to [Enable].
Page 185 When Events Occur in Order 2-> 1 -> 2 Event 1 Event 2 Consolidated State Both events are ON, but their order of occurrence is incorrect. Therefore, a linked event does not occur here. Event 2 Triggered but Event Gap Setting ([4] sec.) Exceeded Event Gap (4 Sec.
Page 186: [Security] > [Host Access Restrictions] Setting Access Restrictions
[Security] > [Host Access Restrictions] Setting Access Restrictions Separate access control from IPv4 and IPv6 addresses can be set. The following settings can be configured here. • IPv4 Host Access Restrictions • IPv6 Host Access Restrictions Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
Page 187: Ipv6 Host Access Restrictions
IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix / Prefix Length]. [Prefix / Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address.
Page 188: [Security] > [Ssl/Tls]
[Security] > [SSL/TLS] Setting HTTP Communication Encryption Certificate creation and management, and encrypted communication settings. The following settings can be configured here. • Certificates • Certificate Management • Encrypted Communications Certificates Create an SSL/TLS certificate. Important Use a self-signed certificate when complete security does not need to be ensured, such as through operation tests. For system operation, it is recommended that you acquire and install a certificate issued by a CA.
Page 189: Certificate Management
Certificate Management Manage the SSL/TLS certificate. [Generate Certificate Signing Request] Click [Exec] to create a server private key and generate a certificate signing request. Once processed, the certificate signing request will be displayed in a separate window. Note Generating a certificate signing request takes time, so it is recommended that you stop video transmission and upload processes. [Display Certificate Signing Request] Click [Exec] to view the details of the certificate signing request.
Page 190 If you select [HTTPS], HTTP access is also redirected to HTTPS to perform SSL/TLS communication. Important • Even if you set SSL/TLS communication here, SSL/TLS communication is not performed unless you install a certificate. • Video distribution performance decreases when performing SSL/TLS communication. If you set [HTTPS], you cannot connect with the Note •...
Page 191: [Security] > [802.1X]
[Security] > [802.1X] Network Port Authentication Settings Settings for 802.1X authentication and authentication status display, and for certificate management. The following settings can be configured here. • 802.1X Authentication • Authentication Method • Certificate Information • Certificate Management 802.1X Authentication Display the 802.1X authentication enable/disable control and status.
Page 192: Certificate Management
[Client Private Key Status] If no client private key is installed, [Not Installed] is displayed. If a client private key is installed, [Installed] is displayed. This is displayed only when [Authentication Method] is set to [EAP-TLS]. Certificate Management This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. Important •...
Page 193: [Security] > [Ipsec] Setting Ipsec
[Security] > [IPsec] Setting IPsec Settings for using IPsec. The following settings can be configured here. • IPsec • Auto Key Exchange Settings • IPsec Set 1 to 5 Important • To run this camera with IPsec, the communicating devices and network must be set beforehand. Contact your system administrator for these settings.
Page 194: Auto Key Exchange Settings
Auto Key Exchange Settings [IPsec SA Encryption Algorithm] Select the IPsec SA encryption algorithm. The specified algorithm will be checked for an applicable encryption algorithm starting from the left. [IPsec SA Authentication Algorithm] Select the IPsec SA authentication algorithm. The specified algorithm will be checked for an applicable authentication algorithm starting from the left. [IPsec SA Validity Period (min)] Enter the duration of validity for IPsec SA.
Page 195 [IKE Pre-Shared Key] Enter the pre-shared key for IKE (auto key exchange).  Manual [IPsec Set] Select which IPsec sets the camera will use; IPv4, IPv6, or neither. [IPsec Mode] Select the IPsec mode. [Destination IPv4 Address], [Destination IPv6 Address] Enter the IP address of the connection destination.
Page 196 Since this setting is used as an ID for identifying the SA, be careful not to specify an inbound SPI whose value is already used in another ESP’s SPI. If the Setting in [IPsec Protocol] Includes “AH” [SA AH Authentication Algorithm] Set the AH authentication algorithm to suit the authentication algorithm supported by the device to connect to.
Page 197: [Memory Card]
[Memory Card] Memory Card Operations and Information Display Settings for recording video to a memory card inserted in the camera. You can also see the status of the memory card. [Memory Card] is the same as [Video Record] > [Memory Card]. Settings configured on one [Memory Card] page are also reflected on the other.
Page 198 Important Be sure to perform the unmount process when turning off the power to the camera or removing the memory card. Failing to unmount first may result in management file problems or the memory card becoming inaccessible. You can use the Camera Management Tool to batch mount/unmount memory cards from multiple cameras. The memory card will be automatically mounted when you insert it into the memory card slot.
Page 199: Memory Card Information
If you select [Disable], use the Recorded Video Utility to delete unnecessary videos. For information on the procedure, please refer to “Recorded Video Utility User Manual.” [Auto Video Delete] Select to automatically delete video from the memory card that has exceeded the [Days Saved] setting. If you select [Enable], set [Days Saved] and [Delete Time].
Page 200: [Maintenance] > [General]
[Maintenance] > [General] Displaying Camera Device Information and Perform Maintenance Check camera information, such as the firmware version, and perform maintenance on the camera system. The following settings can be configured here. • Device Information • Tool • Initialization Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number] and [MAC Address] Displays information about the camera.
Page 201 • Host Access Restrictions • Time Zone • Certificates • Private Key • IPsec If you set this to [Do not save], the above settings are also initialized. Since the administrator account is also initialized, you will become unable to connect to the camera. Use the Camera Management Tool to configure the initial settings.
Page 202: [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings
[Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings You can save/restore all the camera settings. The following settings can be configured here. • Backup / Restore Backup / Restore Configure the settings regarding backup and restoring. Caution You must not turn off the camera while [Back Up Settings] or [Restore Settings] are in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.
Page 203: [Maintenance] > [Update Firmware] Updating The Camera Firmware
[Maintenance] > [Update Firmware] Updating the Camera Firmware You can update the firmware. The following settings can be configured here. • Update Firmware Device Information [Model Name] and [Firmware Version] Displays the information about the connected camera. Update Firmware Configure the settings related to firmware updates. Caution You must not turn off the camera while it is performing the [Update Firmware] operation.
Page 204: [Maintenance] > [Log]
[Maintenance] > [Log] Checking/Sending Camera Log Information You can check the camera operations and connection history, and set log message e-mail transmission. The following settings can be configured here. • View Logs • Log Notifications View Logs Display a history of camera operations and connections. [View Logs] If you click [View], the log messages saved since the camera was started are displayed.
Page 205 [User Name], [Password], [POP Server] Enter the user name and password needed for authentication, and the POP server host name or IP address when e-mail authentication is set to [POP before SMTP]. Enter the user name and password needed for authentication when e-mail authentication is set to [SMTP-AUTH]. [Subject] Enter the subject of the e-mail in alphanumeric characters.
Page 206: Chapter 6 Appendix
Chapter Appendix This chapter provides supplementary information on camera functions, and explains the measures to take when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to the factory default setting state.
Page 207: Modifiers
Modifiers According to the setting item, you can specify parameters using modifier “% characters”. Modifiers Meaning Description of character string entered Reason for capture (number) 0 (test) | HM4x H730 1 (External device input 1) | 2 (External device input 2) | S31 S80x S90x 1 (External device input) | 33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36 (Timer 4) | 145 (Volume detection) | 146 (Scream...
Page 208  Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (P. 145) [Parameter (query string)] All modifiers can be used. [FTP Upload] (P. 146) [Subdirectory Name to Create] Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used. [File Name to Create] Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
Page 209: Troubleshooting
Troubleshooting Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
Page 210 Problem Countermeasures Video is not displayed. • The number of Viewers that can access the camera at the same time is restricted by the setting in [Maximum Number of Clients] in [Server] > [Video Server] (a maximum of 30 can be specified). If this restriction is exceeded, a message is shown and video is not displayed.
Page 211 Problem Countermeasures Video cannot be recorded on a memory card. • Check [Memory Card] > [Memory Card Information] on the Setting Page (P. 198). • Video cannot be recorded if the memory card has insufficient space and [Memory Card] > [Memory Card Operations] > [Overwrite videos] is set to [Disable] on the Setting Page (P.
Page 212: List Of Log Messages
List of Log Messages Log Messages on the Camera The list of log messages displayed in [View Logs] in [Maintenance] > [Log] > [View Logs] on the Setting Page (P. 203). Log messages are classified into the following types. Category Level Code Fault level...
Page 213 S311 Working error in external input/output S411 External input/output service service [err] initialization error [crit] Description cannot work extio [%1][%2][%3] Description extio initialization error [%1][%2] (S311) (S411) Error number Error number Cause of error Cause of error Error information Meaning An error occurred in the initialization of the external input/output device Meaning...
Page 214  Audio server error V320 Internal error in intelligent service [err] Description cannot work intelligent [%1][%2][%3]. (V320) B301 Audio device error [err] Error number Description cannot use audio device for %1[%2:%3] (B301) Cause of error Send/Receive type (rx | tx) Error information Error type (open | write | flush) Meaning...
Page 215  V402 Video input frozen [crit] Uploader error Description video %1 stalled (V402) A470 Uploader initialization failed [crit] Video number Meaning The video input function was stopped Description uploader initialization failure - %1 (A470) because video generation stopped. Countermeasure If the problem persists after rebooting, Error number the camera is faulty.
Page 216: Warning Log
M400 Failed to initialize a memory card [crit] R303 Metadata distribution initialization failure [err] Description Fail SD card initialization(%1).(M400) Description metadata initialization error (R303) Card initialization NG (det), power supplies control NG (proc) Meaning Metadata distribution initialization has failed. Meaning Process to initialize a memory card failed.
Page 217  H144 Password specification error [notice] Audio server warning Description (http_auth.c.XXX) password doesn’t match for %1 username%2, IP:%3 B101 Received unusual request [notice] (H144) Description %1 unusual request[%2] (B101) URL XSS vulnerability countermeasure implementation (process equivalent to Client host’s IP address ftpd) Unusual type (400 | 404) User Name...
Page 218  B202 Event receive failure [warning] Video warning Description cannot recv event [%1] (B202) V200 Video input warning [warning] Error number Meaning Failed to receive event. Description video %1 warning - %2 (V200) Video number B203 Audio message send failure [warning] Error number Meaning An error that permits recovery of the...
Page 219  A135 Invalid upload setting (FTP PORT/ Memory card warning PASV mode) [notice] M201 Memory card is write-protected Description ftp port/pasv mode invalid. uploader set <pasv> forcibly (A135) [warning] Meaning The PORT/PASV mode setting in Description Readonly filesystem (M201) connection with FTP upload is invalid. The PASV mode was forcibly set.
Page 220: Notification Log
 ONVIF warning (RTP) R103 RTSP authentication failure [notice] Description RTSP authorization error (R103) R101 RTP session timeout [notice] Meaning RTSP authentication has failed. Description session timeout: session ID=%1 (R101) R107 RTSP connection failure [notice] Session ID Description RTSP Error: error_code=%d: Service Meaning RTP session has timed out.
Page 221 S017 qtimer service started or shut down W040 Clearing to external memory [info] [info] Description %1 the image storing - %2 (W040) Description %1 qtimer (S017) Starting or stopping (starting) or (stopping) Reason for starting/stopping Meaning The qtimer service was started or shut Meaning Started or stopped clearing stream down.
Page 222  Video notification A042 Number of uploads (HTTP) [info] Description uploader http: normal=%1 test=%2 (A042) V001 Starting and stopping of video server [info] Number of normal uploads. Number of test uploads. Description %1 video (V001) Meaning Shows the number of uploads Starting or stopping executed.
Page 223  ONVIF notification (RTP) R005 Starting multicast [info] Description start multicast: profile=%1, num_of_sessions=%2(V=%3, A=%4, R001 Startup of RTP distribution module M=%5,BC=%6) (R005) [info] Client IP address Description starting media_plane (R001) Profile name of requested Meaning RTP distribution module started. MulticastStreaming START Total distribution count of Video stream R002 Stopping of RTP distribution module Total distribution count of Audio stream...
Page 224: List Of Viewer Messages
List of Viewer Messages Messages Shown in the Information Display Messages shown in the information display of the Camera Viewer are classified into the following three types. Icon Category Explanation Information Message Displays help messages related to various buttons, pull-down lists, etc., as well as frame rate and other information.
Page 225 Message Explanation Cannot be controlled, because it is set to fixed at You tried to operate the focus when [Focus] was set to [Fixed at infinity]. HM4x H730 S30 infinity mode. Cannot be controlled, because it is set to manual You tried to operate the Back Light Compensation button or exposure mode.
Page 226: Restoring Factory Default Settings
Restoring Factory Default Settings If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. It is recommended that you use [Maintenance] > [Backup / Restore] on the Setting Page to create a backup file before restoring the factory default settings (P.
Page 227 H730 S31 S80x Reset Switch S90x Reset Switch Reset Switch...
Page 228: List Of Factory Default Settings
List of Factory Default Settings Item Setting Item Setting • Settings • LAN Settings Method Set manually LAN Interface Auto Set NTP Server Settings Disable Maximum Packet Size 1500 Automatically • IPv4 NTP Server IPv4 Address Settings Method Auto (DHCP) Synchronization Interval IPv4 Address 192.168.100.1...
Page 229 Item Setting Item Setting  VB-M44/VB-S805D Mk II/VB-S905F Mk II VB-S31D Mk II • All Videos S80x Video Size Set 1280 x 720 / 640 x 360 / VB-S800D Mk II/ 320 x 180 VB-S805D Mk II • JPEG S90x VB-S900F Mk II/ Video Quality: 320x180 VB-S905F Mk II...
Page 230 Item Setting Item Setting Pan/Tilt/Zoom position Register Pan/Tilt/Zoom position Register HM4x S30 HM4x S30 Digital PTZ Position Do Not Register Digital PTZ Position Register H730 S80x S90x • Camera Settings Camera Settings Register HM4x S30 Focus Auto HM4x S30 HM4x H730 S30 H730 Manual Do Not Register...
Page 231 Item Setting Item Setting Text string display VB-S31D Mk II Common Settings S80x Color of text White VB-S800D Mk II/ VB-S805D Mk II Background color Black S90x Color depth of text and Fill text and VB-S900F Mk II/ background background color VB-S905F Mk II •...
Page 232 Item Setting Item Setting Multicast Port • HTTP Upload Multicast TTL Notification Notification Only with HTTP Audio Transmission Disable • RTP Stream 2 User Name Video Size 480 x 270 JPEG* Proxy Server Frame Rate Proxy Port Multicast Address 0.0.0.0 Proxy User Name Multicast Port Parameter (query string)
Page 233 Item Setting Item Setting • External Device Input OFF Event Operation Disable External Device Input Event Enable Ongoing ON Event Operation Disable HM4x S30 Operation Mode Normally Open Preset None Active Event Operation Disable Video Record Disable Inactive Event Operation Disable E-mail Notification Disable...
Page 234 Item Setting Item Setting 24-Hour Continuous Settings Disable External Device Input Status Active Start Time 00:00 Event 2 End Time 00:00 Event Type Intelligent Function Repeat Interval None Intelligent Function Setting 1 • Operation Intelligent Function Status Start Time Preset None Operation HM4x S30...
Page 235 Item Setting Item Setting External Device Output for ON Disable Event 1 Event Event Type External Device Input External Device Output for OFF Disable External Device Input Input 1 Event HM4x H730 Audio Playback at ON Event Disable External Device Input Status Active HM4x H730 Event 2...
Page 236 Item Setting Item Setting 16: / 32 Yes Authentication Status Stop 17: / 32 Yes • Authentication Method 18: / 32 Yes Authentication Method EAP-MD5 19: / 32 Yes User Name 20: / 32 Yes • IPsec • IPv6 Host Access Restrictions IPsec Auto Key Exchange Apply Host Access Restrictions...
Page 237 Item Setting Item Setting SA AH Authentication Key Destination Prefix Length (inbound) IKE Pre-Shared Key SA AH SPI (inbound) SA ESP Encryption Algorithm • IPsec Set 2 SA ESP Authentication Algorithm HMAC_SHA1_96 IPsec Set Disable SA ESP Encryption Key (outbound) IPsec Mode Tunnel Mode SA ESP Authentication Key...
Page 238 Item Setting Item Setting SA AH SPI (outbound) Overwrite videos Enable SA AH Authentication Key Auto Video Delete Disable (inbound) Days Saved SA AH SPI (inbound) Delete Time 00:00 • IPsec Set 5 • Initialization IPsec Set Disable Network Settings Save IPsec Mode Tunnel Mode...
Page 239: Index
Index Numerics Camera Operation Day/Night ............. 61 802.1X Authentication ........190 Exposure Compensation ......61 Focus ............61 Pan/Tilt ............60 Pan/Tilt Speed ..........60 Abandoned Object Detection ....158, 168 Zoom ............60 Access Restrictions ........... 43 Zoom Speed ..........60 Adjust Focus ..........
Page 240 HTTP Upload ............ 145 HTTPS Connection Policy ........ 188 Easy Installation ..........29 HTTPS Port ............138 Echo Canceller ..........136 E-mail Notification 148, 150, 153, 154, 156, 178, 182 Encrypted Communications ......188 I Frame Interval ..........92 Enhanced Digital Zoom ....... 57, 96 Image Detection ..........
Page 241 Maximum Connection Time ......141 Password ............. 41, 87 Maximum Digital Zoom Magnification ....97 Post-event Buffer ........145, 197 Maximum Frame Rate ........92 Pre-event Buffer ........145, 197 Maximum Number of Clients ......141 Prefix ............84, 186 Maximum Packet Size ........
Page 242 Subnet Mask ............84 Viewer Camera Viewer ........19, 39 Switching an Authorized User ......42 Mobile Camera Viewer ......5, 19 RM-Lite Viewer ..........20 Viewer Message ..........223 Target Bit Rate ........... 92 Viewer PTZ ............63 Tilt ..............56, 59 Voice Activity Detection ........

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Vb-h45s Vb-m44 Vb-h730f mk ii Vb-s30d mk ii Vb-s31d mk ii Vb-s800d mk ii ... Show all

Canon 2541C001 Operation Manual

Chapter 1 Before Use

Chapter 2 Camera Setup

Chapter 3 Setting the Camera Angle

Chapter 4 Camera Viewer

Chapter 6 Appendix

Quick Links

Troubleshooting

Related Manuals for Canon 2541C001

Summary of Contents for Canon 2541C001

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Table of Contents