Related Manuals for NEC NCS Console 4.0
Summary of Contents for NEC NCS Console 4.0
- Page 1 NCS Console For NCS Ware Release 4.0 User Guide Part No. 77000CON04 April 2001 Printed in the U.S.A. (2106)
- Page 2 NOTICE While every effort has been made to ensure accuracy, NEC America will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice.
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Page 3: Table Of Contents
Supervised Transfer ........17 NCS Console 4.0 User Guide... - Page 4 Index ..........I ii NCS Console 4.0 User Guide...
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Page 5: Warranty
If a product proves to be defective in material or workmanship during the warranty period, NEC America will at its sole option repair, refund, or replace the product with a like product. How Long is the Warranty Effective All NEC Americas’... - Page 6 Except for personal injury, direct damages to tangible personal property proximately caused by NEC America products and liability otherwise expressly assumed in a written agreement signed by NEC, the liability of NEC, its affiliates, suppliers, and authorized resellers for any claims,...
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Page 7: Before You Begin
Microsoft Windows 95/98/2000 or Windows NT (Server or Workstation) 4.0 with Service Pack 6a (or higher). It connects to NEC’s NCS Serv, the telephony server, running NCS Ware Release 4.0 or higher. This can simultaneously support up to three (3) operators on the same NCS Serv system. -
Page 8: Package Contents
The user’s extension must be off hook to place a call. Package Contents The following items are included in the NCS Console package: • NCS Console 4.0 CD ROM • NCS Console 4.0 User Guide • NCS Console End User License Agreement Make sure you have all items listed above. -
Page 9: Before You Install Ncs Console
The client system should be connected to the NCS Serv system over the LAN. Installing NCS Console Insert the NCS Console CD into the CD-ROM drive. Run the Setup program and follow the installation instructions as they appear on the screen. NCS Console 4.0 User Guide... -
Page 10: Getting Started
NCS Console.) • Enter your password and click on OK. Note: Password protection was added to NCS Console in version 4.0 4 NCS Console 4.0 User Guide... -
Page 11: Extension Settings Apply To Ncs Console
The Handsfree and Headset Mode allows you to answer calls using a headset or by speakerphone (with the speakerphone turned on). This is one setting you’ll probably want to use in a busy environment. See the discussion on page 13. NCS Console 4.0 User Guide... -
Page 12: About The Ncs Console Main Window
Getting Started About the NCS Console Main Window When you run NCS Console, you see the main window, an example of which is shown here. Figure 2. NCS Console main window 6 NCS Console 4.0 User Guide... - Page 13 These views are described in the subsequent subsections. You can change views in this multi-view panel by clicking on a tab or jump from view to view by right-clicking anywhere in the main window. NCS Console 4.0 User Guide...
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Page 14: Busy Lamp Field View (Blf Tab)
As with the BLF view, you can sort by any of the columns except the Status column by clicking the column heading. Clicking the heading repeatedly reverses the sort order from descending to ascending and vice versa. 8 NCS Console 4.0 User Guide... -
Page 15: Trunk Status View (Trunk Tab)
As with the BLF or All view, you can sort by any of the columns except the Status column by clicking the column heading. Clicking the heading repeatedly reverses the sort order from descending to ascending and vice versa. NCS Console 4.0 User Guide... -
Page 16: Call States
Ringing [a solid red dot]—an incoming call that is not yet answered. • Setup Call [a solid red dot]—a call ready for transferring or conferencing. • VM (Voice Mail) [a solid red dot]—a call transferred to or in voice mail. 10 NCS Console 4.0 User Guide... -
Page 17: Keyboard Shortcuts
To place or answer a call, your phone must be off-hook. 2. To use the numeric keypad functions, the Num Lock must be on. NCS Console 4.0 User Guide... -
Page 18: Mouse Shortcuts
If you double-click a call with the Hold Pend status, it is the same as clicking the Roll Back button. That is, this action cancels a Supervised Transfer attempt or a Conference attempt and reconnects you to the original call. 12 NCS Console 4.0 User Guide... -
Page 19: Handling Calls
Answer button, or if you try to place a call using the Dial button, NCS Console will display an Invalid Operation error message in the INFO line. NCS Console 4.0 User Guide... -
Page 20: Dialing
If you take a Ringing call in the Active Calls list by double-clicking it while you are already connected to a call, that call is placed on hold while you connect to the new call. 14 NCS Console 4.0 User Guide...