Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................10 Chapter 3: Removing the base cover.................... 11 Procedure..................................... 11 Chapter 4: Replacing the base cover.................... 13 Procedure.....................................13 Chapter 5: Removing the battery....................
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Procedure....................................25 Post-requisites...................................25 Chapter 13: Removing the wireless card..................26 Prerequisites..................................26 Procedure....................................26 Chapter 14: Replacing the wireless card..................28 Procedure....................................28 Post-requisites...................................29 Chapter 15: Removing the speakers.....................30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the speakers..................... 32 Procedure....................................32 Post-requisites................................... 32 Chapter 17: Removing the fan......................33 Prerequisites..................................33 Procedure....................................33 Chapter 18: Replacing the fan.....................
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Procedure....................................44 Post-requisites................................... 44 Chapter 25: Removing the status-light board................45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the status-light board................46 Procedure....................................46 Post-requisites...................................46 Chapter 27: Removing the touchpad.................... 47 Prerequisites..................................47 Procedure.................................... 47 Chapter 28: Replacing the touchpad....................49 Procedure....................................49 Post-requisites...................................49 Chapter 29: Removing the I/O board................... 50 Prerequisites..................................50 Procedure....................................50 Chapter 30: Replacing the I/O board...................
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Chapter 36: Replacing the keyboard....................65 Procedure....................................65 Post-requisites...................................65 Chapter 37: Removing the palm-rest assembly................66 Prerequisites..................................66 Procedure....................................66 Chapter 38: Replacing the palm-rest assembly................68 Procedure....................................68 Post-requisites...................................68 Chapter 39: Removing the display panel..................69 Prerequisites..................................69 Procedure....................................69 Chapter 40: Replacing the display panel..................71 Procedure.....................................71 Post-requisites..................................71 Chapter 41: Removing the display back-cover and antenna assembly...........
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System setup options...............................84 Chapter 49: Troubleshooting....................... 88 Flashing the BIOS................................88 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................88 Running the ePSA diagnostics..........................89 System diagnostic lights..............................89 Flea power release................................90 Wi-Fi power cycle................................90 Chapter 50: Getting help and contacting Dell................91 Contents...
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
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Figure 2. Removing the base cover a. plastic scribe b. palm-rest assembly c. base cover Removing the base cover...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
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Figure 4. Removing the solid-state drive 1. screw 2. solid-state drive 3. solid-state drive slot 4. system board 5. palm-rest assembly Removing the solid-state drive...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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3. Remove the memory module from the memory-module slot. Figure 7. Removing the memory module a. securing clips (2) b. memory module c. memory-module slot Removing the memory modules...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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5. antenna cables (2) Removing the wireless card...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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5. fan cable 6. system board Removing the fan...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
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b. captive screws (4) c. system board Removing the heat sink...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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5. palm-rest assembly Removing the power-adapter port...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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Figure 16. Removing the power and volume-buttons board 1. tape 2. power and volume-buttons board-cable 3. routing guides (2) 4. power and volume-buttons board 5. screw 6. palm-rest assembly Removing the power and volume-buttons board...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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4. Slide and lift the touchpad off the palm-rest assembly. Figure 19. Removing the touchpad a. palm-rest assembly b. touch pad c. screws (4) Removing the touchpad...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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Figure 20. Removing the I/O-board 1. I/O board 2. tape 3. I/O-board cable 4. screws (2) 5. palm-rest assembly 6. latch 7. coin-cell battery-cable 8. tape 9. power and volume-buttons board-cable Removing the I/O board...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 4. Place the computer face down on a flat surface. 5. Remove the four screws (M2.5x2.5 Big Head) that secure the display assembly to the palm-rest assembly. Figure 22.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
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Figure 24. Disconnecting the cables 1. I/O-board cable 2. display cable 3. tape (3) 4. touch-screen cable 5. system board 3. Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 4. Open the latch to disconnect the I/O-board cable from the system board. 5.
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Figure 26. Removing the system-board bracket 1. screws (2) 2. system-board bracket 3. system board 4. palm-rest assembly 9. Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly. 10. Lift the system board off the palm-rest assembly. Figure 27.
Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
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NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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Figure 28. Lift the speaker cable a. speaker cable b. speaker 2. Remove the 14 screws (M2x2 Big Head) that secure the keyboard shield to the palm-rest assembly. 3. Peel the tape that secures the keyboard shield to the palm-rest assembly. 4.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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Figure 31. Removing the palm rest 1. palm rest Removing the palm-rest assembly...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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5. hinge covers 6. display-panel assembly 3. Turn over the display-panel assembly. 4. Remove the camera. After performing the above steps, we are left with the display panel. Figure 33. Display panel a. display panel Removing the display panel...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
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3. camera module 4. camera cable 5. tape Removing the camera...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
17. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver. Downloading the USB driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
17. Double-click the chipset driver file icon and follow the instructions on the screen to install the driver. Downloading the network driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
Entering the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program.
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Table 4. System setup options—Advanced menu (continued) Advanced USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off.
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Table 4. System setup options—Advanced menu (continued) Advanced Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
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Table 6. System setup options—Boot menu (continued) Boot Default: Disabled. File Browser Add Boot Option Allows to add the boot options. File Browser Del Boot Option Allows to delete the boot options Table 7. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
Running the ePSA diagnostics 1. Power-on the computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow key at the bottom left corner.
● Solid white – Camera is in use. ● Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white – Caps Lock enabled. ● Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.