Chapter 1: Before you begin......................4 Check the graphics options on your computer......................4 Turn off the internal display.............................. 4 Chapter 2: Connect displays......................5 Supported display................................5 Chapter 3: Troubleshooting......................7 Chapter 4: Getting help and contacting Dell.................. 8 Contents...
● The HDMI 2.1 port and MFDC (MFDP) Type-C port on the WD19DCs docking station cannot support dual monitors simultaneously. For more information about the graphics card available on your computer, run Dell SupportAssist on your computer, or scan your hardware at www.dell.com/support.
Connect displays Depending on the connectors available on your external display, you can connect the displays to the Thunderbolt 4 (USB Type-C) ports, HDMI port, Mini DisplayPort on your computer using: ● Thunderbolt 4 cables, adapters or docking stations ● USB Type-C cables. adapters or docking stations ●...
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Table 2. Supported display via docking station under Hybrid mode (continued) Hybrid mode Single Cable Dock ● DP + DP + HDMI : FHD@60 Hz*3 ● DP + DP + MFDP : FHD@60 Hz*3 Dual Cable Dock ● DP + DP + HDMI: 2k@60 Hz*3 ●...
Workaround Ensure BIOS setting is special graphics mode. For more information about accessing and configuring the BIOS, see the computer's Service Manual at www.dell.com/support. Question When I connect an 8K display using the USB Type-C to DisplayPort adapter, the display resolution can reach to 8K, but refresh rate cannot reach to 60Hz.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 3. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...