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Motorola Commercial Series Selling Manual
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Motorola Commercial Series Selling Manual

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Commercial Series
CM300 Radios
Selling Guide
6866545D08-O
Issue: October 2003

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Summary of Contents for Motorola Commercial Series

  • Page 1 Commercial Series CM300 Radios Selling Guide 6866545D08-O Issue: October 2003...
  • Page 2 Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this manual may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola prod-...

  • Page 3: Table Of Contents

    Chapter 1 PRODUCT OVERVIEW 1.0 Introduction......................1-1 1.1 How to use this Selling Guide ................ 1-1 2.0 The CM Commercial Series Radios ..............1-2 2.1 A Common Design Approach................. 1-2 2.2 Radio Software Upgrades ................1-3 2.3 Quality Assurance ..................1-3 3.0 The CM300 Commercial Series Mobile Radios..........
  • Page 4 5.0 Scan Operation ....................2-7 5.1 Scanning......................2-7 5.2 Nuisance Channel Delete ................2-9 5.3 Carrier Squelch Scan..................2-9 5.4 Scan Vote .......................2-9 6.0 Transmit Features ....................2-9 6.1 Transmit Time-Out Timer (TOT) ..............2-9 6.2 Transmit Admit Criteria .................2-10 7.0 Squelch Features ....................2-12 7.1 Receive Squelch Mode.................2-12 7.2 PL/DPL Squelch Codes ................2-12 7.3 Monitor......................2-13 7.4 Hook Operation.....................2-14...
  • Page 5 15.3 Keypad (CM360 with SMART mic) .............. 2-38 15.4 Backlight (CM360)..................2-38 15.5 Alerts ......................2-38 16.0 Other Dealer Benefits ..................2-40 16.1 Password Protection of the Codeplug ............2-40 17.0 Radio Feature Comparisons................2-41 17.1 CM300 Commercial Series vs GM Professional Series vs GM950....2-41...

  • Page 7: Product Overview

    The Selling Guide is divided into two chapters - Chapter 1 - This chapter is a general Product Overview of the CM Commercial Series Radios with a more detailed description of the CM300 Series. The chapter provides model numbers and a list of accessories.

  • Page 8: The Cm Commercial Series Radios

    The CM Commercial Series Radios Following the completion of extensive research with you our channel partners and your customers, Motorola have developed the CM Commercial Series Mobile Radios. These radios have been specially developed to meet the communication needs of you and your customers.

  • Page 9: Radio Software Upgrades

    Quality Assurance 2.3.1 Accelerated Life Testing Each model in the CM Series has passed the Motorola Accelerated Life Test (ALT). This testing simulates 5 years hard use in the field and all Motorola radios pass this rigorous test. 2.3.2 Environmental Protection All CM Series radios have been designed and tested by Motorola to meet the European standard specification IP54 and US Military specifications 810 F.

  • Page 10: The Cm300 Commercial Series Mobile Radios

    CM360 CM340 Figure 1-1 CM300 Commercial Series Mobile Radios. The CM300 Series is a range of conventional Commercial Series Mobile Radios providing PL and 5 Tone selective signalling. Research showed that different professions have different communication needs. To help you provide different communication solutions for your customers, each radio offers a distinct choice of features which you can easily customise using programming software and a suitable personal computer.

  • Page 11: Cm340 Mobile Radio

    The CM300 Commercial Series Mobile Radios CM340 Mobile Radio On/Off/Volume Knob LCD Display LED Indicators Programmable Up/Down Microphone keys Jack buttons Figure 1-2 CM340 Radio Features. This entry level, 2 way radio is easy to use, offering simple functionality with uncompromised reliability and ruggedness.

  • Page 12: Cm360 Mobile Radio

    PRODUCT OVERVIEW CM360 Mobile Radio Channel Selector or Menu Navigation LED Indicators LCD Display Up/Down On/Off/Volume Knob CHAN 34 Microphone Jack Menu Button P1 Programmable Buttons P2, P3 and P4 Figure 1-3 CM360 Radio Features As well as offering all the advantages of the CM340, this radio provides the user with extra visual information which promotes effective and efficient communication.

  • Page 13: Radio Comparison

    The CM300 Commercial Series Mobile Radios Radio Comparison The CM300 Commercial Series Mobile Radios share a common design, the differences are summarised below : Table 1-1 CM300 Commercial Series Mobile Radios Comparison. CM340 CM360 √ √ On-off / volume control √...

  • Page 14: Reasons To Trade Up

    PRODUCT OVERVIEW Reasons To Trade Up CM360 All the advantages of the CM340 plus: Helpful visual operational information - Includes Current Power setting, Contact Names and Status Text messages. Translated Menu Prompts. Option board capability. Additional feature capability accessible via easy to use dealer configurable menus including pre-programmed call lists.

  • Page 15: Radio Sales Models

    The CM300 Commercial Series Mobile Radios Radio Sales Models The following sales models are available: Table 1-2 Radio Sales Models. Model Frequency Power Frequency Range Model Number Description Band Level Midband 66 -88 MHz 1-25W MDM50FNC9AN2_N CM340 VHF2 146 -174 MHz...

  • Page 16: Customer User Guides

    1-10 PRODUCT OVERVIEW Customer User Guides In order to help you and your customers use the radios safely and efficiently, two different customer booklets have been written : Basic User Guide Feature User Guide 3.7.1 Basic User Guide The Basic User Guide provides useful information for your customers on how to start using their CM300 Series radio.

  • Page 17: Accessories

    The CM300 Commercial Series Mobile Radios 1-11 Accessories 3.8.1 Compact Microphone The mobile packages include a high performance microphone and hang-up clip. These microphones offer a Push To Talk (PTT) key and have a “Hang-up switch” at the rear that will clear a call when the microphone is replaced into the hang-up clip.
  • Page 18 1-12 PRODUCT OVERVIEW...

  • Page 19: Features And Benefits

    This chapter describes those radio features and functionality which offer a significant benefit to your customers. The intention is to provide you with useful information which is relevant to your customers that will help you sell the CM300 Commercial Series Mobile radios. Audio Quality Enhancement...

  • Page 20: Channel Selection

    FEATURES AND BENEFITS Channel Selection On the CM340 and CM360 there are several methods to change channel: Use the up / down scroll buttons. If the buttons are held down, the radio will fast scroll through the channels. Enter the channel number directly on the keypad of the keypad microphone on the CM360.

  • Page 21: Dual Power Levels

    Features Programmable Buttons The CM300 Commercial Series mobiles have dual function CPS programmable buttons. Each button can be programmed with 2 features (one on a long press and one on a short press) from a wide range of features that are available in the radio. The most commonly used features can be programmed to these buttons, thereby customising the radios to the individual customers’...

  • Page 22: Address, Status And Channel Entry (Cm360)

    FEATURES AND BENEFITS 4.2.2 Default Keypad Mode (CM360 with Keypad mic) The default function of the keypad can be programmed to be: Channel; Address; Status. Benefits Default settings allow the most frequently used function(s) to be programmed to the keypad, thus customising the radio for optimum performance.

  • Page 23: Power Up Logic

    Features Power Up Logic The radio can be powered up by: Turning the on/off/volume knob clockwise until a click is heard; Asserting the ignition line (GPIO pin 10). - If ignition sense is enabled on the radio and the vehicle’s ignition is connected to the accessory connector, providing the on/off/volume knob is turned on, the radio will automatically turn on whenever the vehicle ignition is turned on (i.e BOTH ignition line and on/off/volume knob must be set to ON);...

  • Page 24: Power Off Memory

    FEATURES AND BENEFITS Power Off Memory Certain features are remembered when the radio is turned off, and reinstated when the radio is turned on. Channel - (unless there is a designated power up channel) Last selected Address Last selected Status Last stored Memory Channel Backlight ON/OFF Voice messages...

  • Page 25: Scan Operation

    Scan Operation Scan Operation Scanning Scanning allows activity on different communication channels to be monitored. Each radio can be programmed with up to 32 scan lists, and each scan list can contain up to sixteen channels which are listened to sequentially. Once scan has started, detection of an incoming call causes the radio to automatically switch to the channel so that the call can be received and scan temporarily stops: this is called the ’landed’...
  • Page 26 FEATURES AND BENEFITS Scan Start Channel (home channel): Causes the transmission to occur on the original channel that the radio was on, when scan operation was started. Talkback can be enabled or disabled. Designated Channel: Causes transmissions to occur on a designated, pre-programmed channel. Again Talkback can be enabled or disabled.

  • Page 27: Nuisance Channel Delete

    Transmit Features Nuisance Channel Delete Nuisance Channel Delete allows channels which continually generate unwanted calls or noise to be temporarily removed from the scan list. The priority channel, last channel in the scan list and home channel cannot be deleted. A programmable button must be set up as nuisance channel delete.

  • Page 28: Transmit Admit Criteria

    2-10 FEATURES AND BENEFITS A ’Re-Key inhibit duration’ can be programmed, which prevents users from re-transmitting a period of time after the TOT has expired. This prevents an individual user from ’hogging’ the channel. A ’De-Key Telegram on TOT’ can be programmed to send a telegram when the radio times out. Benefits Enforces efficient use of airtime.
  • Page 29 Transmit Features 2-11 Carrier Gone Timer Expired – This option only allows transmission when carrier has not been detected for a programmable period of time. This option is used to prevent operators currently not involved in calls, transmitting over other users who may be active on the channel, but are de-keyed with their auto-reset timers running.

  • Page 30: Squelch Features

    2-12 FEATURES AND BENEFITS 6.2.2 Channel Free Beep If a transmission attempt fails due to Transmit Admit Criteria not being satisfied, a Channel Free Beep is sounded as soon as the criteria are satisfied. Benefits User is advised as soon as they are permitted to transmit; particularly useful on a busy channel.

  • Page 31: Monitor

    Squelch Features 2-13 7.2.2 PL Reverse Burst / DPL TOC A Reverse Burst or Turn Off Code (TOC) can be generated when the PTT is released on a channel transmitting PL/DPL (respectively). It is sent to indicate the end of transmission to the receiving radio and so reduce squelch tail.

  • Page 32: Hook Operation

    2-14 FEATURES AND BENEFITS 7.3.2 Forced Monitor on PTT (Smart PTT) It is good radio practice to monitor the channel before transmitting. Forced monitor on PTT enforces this. The first press of the PTT or a call button puts the radio in monitor mode. The second press of the PTT or call button actually make the radio transmit.

  • Page 33: Accessory Connector

    Accessory Connector 2-15 Accessory Connector Dealer Programmable I/O Features All models of the CM300 Series Commercial mobile radios incorporate a dealer programmable accessory connector as standard. There are: 2 input lines, 1 output line, and 3 input / output (I/O) lines. Table 2-1 Accessory Connector I/O Features Pin number External Output Functions:...
  • Page 34 2-16 FEATURES AND BENEFITS Table 2-2 Accessory Connector Pin Out Function Speaker - External Mic (audio in) Programmable input 1 (Voice PTT use External Mic / Data PTT use Flat Tx Audio) Programmable Output 2 (External Alarm) Flat TX Audio Input. (Sensitivity 150mV rms for 60% deviation) Bus+ (used for CPS and Flash) (In PL /MDC radios, can be configured as an general purpose input by removing R421) Ground...

  • Page 35: Output Functions

    Accessory Connector 2-17 Output Functions 8.2.1 Carrier Detect The output is asserted whenever carrier is detected and is de-asserted if no carrier is present. The output is de-asserted if the radio is in TX mode. 8.2.2 PL/DPL Detect The output is asserted whenever the correct PL is detected. If PL override is disabled, the output is de-asserted when the correct PL is lost.
  • Page 36 2-18 FEATURES AND BENEFITS 8.2.5 Per Channel Output The output is asserted when the radio is on a channel that has 'Per Channel Output' enabled, otherwise the output is de-asserted. This is used to drive any device which is channel usage specific. 8.2.6 Car Radio Mute This option is used to mute the audio on a car’s hi-fi system when the two way radio is in use.

  • Page 37: Input Functions

    Accessory Connector 2-19 8.2.8 Decoder Output Control The output is asserted by the successful decode of a decoder that has 'Assert Output Control' enabled. It is de-asserted by the successful decode of a decoder that has 'De-assert Output Control' enabled. This option is enabled/disabled per personality.
  • Page 38 2-20 FEATURES AND BENEFITS 8.3.3 Voice PTT If Voice PTT is asserted, the TX audio is routed from one of the microphone paths. CPS programming defines whether the external voice PTT uses the internal or external (pin 2) microphone audio path. 8.3.4 Data PTT If data PTT is asserted, it is assumed that the external PTT is an electronic switch (e.g.

  • Page 39: Data Transmissions

    Accessory Connector 2-21 8.3.10 Emergency If an emergency switch is assigned, asserting the input causes the radio to go into emergency mode. Emergency switch assigned to pin 9 is a special case. In addition to normal emergency mode, asserting the input when the radio is turned off will invoke Emergency with Wake Up. This causes the radio to power up and immediately enter Emergency mode.

  • Page 40: Tone (Select 5) Signalling

    2-22 FEATURES AND BENEFITS 5 Tone (Select 5) Signalling Introduction In 5 tone systems, each radio has a unique numeric identity (e.g. 12345). To signal the number 12345, a sequence of 5 tones is sent. Sequences of audible tones of a very short duration are sent between radios.

  • Page 41: Single Tones

    5 Tone (Select 5) Encode Sequences 2-23 Single Tones Two single tones can also be dealer defined, and used within sequences or on their own. This allows the CM300 to be sold into a wider range of existing systems. 10.0 5 Tone (Select 5) Encode Sequences The radio can be programmed with up to 32 encode sequences.

  • Page 42: Contact List (Cm360)

    2-24 FEATURES AND BENEFITS 10.2 Contact List (CM360) A contact list, similar to a phonebook, may be used to give access to up to 255 pre-programmed numbers accessed via the menu. Each entry can have an alias of up to 8 characters of alphanumeric text.

  • Page 43: Dedicated Call Buttons (Call 1,2,3 And 4)

    5 Tone (Select 5) Encode Sequences 2-25 Addresses and Status can be entered into one encode telegram and sent simultaneously. They can also be simultaneously decoded from one received telegram. Benefits Up to 3 variable Status digits. Up to 8 variable Address digits. 10.4.1 Basic and Advanced Multicall Basic Multicall users only enter variable digits and use a Fixed Telegram button to transmit the...

  • Page 44: Side Tones On/Off

    2-26 FEATURES AND BENEFITS Periodic - If the system requires periodic awareness of who is transmitting, for example for health & safety reasons, then a telegram is sent when the PTT is first pressed and periodically during the transmission. De-Key - An encode telegram can also be sent ’On Dekey’ when the PTT is released, to act as a Cleardown call.

  • Page 45: Dtmf Live Dial Mode (Cm360 With Smart Mic)

    5 Tone (Select 5) Decoder 2-27 11.2 DTMF Live Dial Mode (CM360 with keypad mic) There are two ways to access DTMF live dial on the radio: Send a telephone interconnect call (5T or DTMF sequence) to a station that connects to a telephone line.

  • Page 46: Group Calls

    2-28 FEATURES AND BENEFITS 12.3 Group Calls Group Calls allows a single user to call a number of other radio users at the same time for a one to many conversation. Like a conference call, the entire conversation is shared with everybody in the team.

  • Page 47: Status Decode Display (Cm360)

    5 Tone (Select 5) Decoder 2-29 12.5 Status Decode Display (CM360) When a call is received, the receiving radio can extract the caller’s status from the telegram. If the status matches one in the status list, the status alias is displayed. If there is no match in the status list then just the status digits are displayed.
  • Page 48 2-30 FEATURES AND BENEFITS The Missed Calls List can support up to 10 entries. If the Missed Calls List is already full and another unanswered call occurs, the radio can be programmed to either: Discard the oldest call entry, or Not enter any new calls.

  • Page 49: Additional Decode Functions

    Additional Decode Functions 2-31 13.0 Additional Decode Functions In addition to individual and group call alerts, the functions available to be activated on successful decode are: 13.1 Start Auto-Reset and Stop Auto-Reset (Cleardown) The Auto Reset Timer can be started and stopped by decode of a 5 tone sequence. Start Auto Reset decode starts the auto reset timer and opens the squelch so that voice messages are heard.

  • Page 50: Stun / Unstun

    2-32 FEATURES AND BENEFITS 13.3 Stun / Unstun Stun/Unstun can only be activated by the system manager or administrator. A 5 tone sequence is sent to a radio which, on decode, causes it to stop working: the buttons do not function and it will not transmit or receive audio.

  • Page 51: Call Forward

    Additional Decode Functions 2-33 13.5 Call Forward Feature Call Forward allows calls to be forwarded to a portable radio, a 5 tone pager or another radio user. This can be used if the user is away from the vehicle, or does not want to be disturbed. Benefits Enables re-routing of calls when user is away from vehicle.
  • Page 52 2-34 FEATURES AND BENEFITS TX Cycle: Telegram A special 5 tone emergency telegram can be transmitted, to activate emergency mode on the central dispatcher’s equipment (e.g. Centro Plus desktop controller). This telegram can also contain Status information. TX Cycle: Voice Message An emergency message can be pre-recorded which is sent automatically when the emergency call feature is activated.

  • Page 53: Lone Worker

    Additional Decode Functions 2-35 13.6.8 Emergency Microphone Gain It is quite likely, especially if a hidden emergency microphone is used, that the speech level will be lower than normal operational situations. Therefore, a special microphone gain can be set for emergency operation, to amplify quiet sounds.

  • Page 54: Option Board Support

    2-36 FEATURES AND BENEFITS Benefits Added security and safety for individuals who work remotely from their team. Added security and safety for individuals or teams who work in hazardous conditions. Ensures that in the event of an emergency, communication is established quickly and efficiently with all the inherent benefits of emergency operation.

  • Page 55: User Indications

    User Indications 2-37 14.1.2 Emergency Message Feature An emergency message may be pre-recorded using the voice recorder and sent automatically when the emergency call feature is activated. This message may contain, for example, the user’s location or status which may prove useful to the recipient, especially if, in the emergency situation, the user is unable to talk.

  • Page 56: Keypad (Cm360 With Smart Mic)

    2-38 FEATURES AND BENEFITS 15.3 Keypad (CM360 with keypad microphone) A touch tone keypad may be used for dialing a phone number (DTMF), for changing channel or entering an address or status number. Benefits Allows rapid channel, address and status selection; particularly useful on a large or complex system.
  • Page 57 User Indications 2-39 15.5.2 Escalert Escalert allows the volume of incoming call indications to steadily increase. Benefits Attracts users attention to incoming calls. Helps reduce time to answer calls - improves efficiency. Helps promote efficient radio operation in high noise environments.

  • Page 58: Other Dealer Benefits

    2-40 FEATURES AND BENEFITS 16.0 Other Dealer Benefits 16.1 Password Protection of the Codeplug The codeplug that is programmed into a radio can be password protected. If the codeplug is password protected, the correct password must be entered into the CPS before it will read the radio. However, a new codeplug can be programmed into a radio with a password protected codeplug;...

  • Page 59: Radio Feature Comparisons

    CM300 Commercial Series vs GM300 Professional Series vs GM950 This chart highlights the differences between the CM300 Series of Commercial Radios and GM300 Series of Professional Radios and their predecessors in the Motorola range of mobile radios. Requires Keypad Microphone Feature available Opt.
  • Page 60 2-42 FEATURES AND BENEFITS Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description Default settings Display CPS specified text current channel channel, status & address Up/down navigation buttons channel, address or status...
  • Page 61 Radio Feature Comparisons 2-43 Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description Transmit: TOT Cumulative TOT TOT pre-alert timer TOT rekey inhibit timer Dekey telegram on TOT Transmit: Transmit Admit Criteria...
  • Page 62 2-44 FEATURES AND BENEFITS Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description External Output line function Disabled Carrier Detect PL/DPL Detect PL override Radio Busy External Alarm Per channel output...
  • Page 63 Radio Feature Comparisons 2-45 Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description Single Tones per radio Conventional Signalling: Select 5 Encode 5T sequence digits 5T sequences Telegrams Simultaneous PL & 5T encode...
  • Page 64 2-46 FEATURES AND BENEFITS Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description Select 5 Decode Actions Call back Priority decode Stun/unstun Missed calls list Authorisation Cleardown / remote close...
  • Page 65 Radio Feature Comparisons 2-47 Table 2-3 Comparison of Motorola Radios (Continued) CM300 GM300 Commercial GM950 Professional Mobile Mobile Series Mobile Series Series Feature description Conventional Signalling: DTMF (encode only) DTMF sequence digits Pre-programmed seq Telephone interconnect calls Live dial (via keypad)
  • Page 66 2-48 FEATURES AND BENEFITS...

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