Related Manuals for Dell OptiPlex 3000 Series
Summary of Contents for Dell OptiPlex 3000 Series
- Page 1 Dell OptiPlex 3060 Small Form Factor Service Manual Regulatory Model: D11S Regulatory Type: D11S004...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................5 Safety instructions................................5 Turning off your computer — Windows 10........................5 Before working inside your computer..........................5 After working inside your computer..........................6 2 Technology and components..........................7 Processors...................................7 DDR4....................................7 DDR4 Details................................. 7 Memory Errors................................8 USB features..................................8 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...................... - Page 4 System board................................... 58 Removing system board............................58 Installing the system board............................62 4 Troubleshooting............................66 Enhanced Pre-Boot System Assessment — ePSA diagnostics................66 Running the ePSA Diagnostics..........................66 Diagnostics..................................66 Diagnostic error messages..............................68 System error messages..............................71 5 Getting help..............................73 Contacting Dell................................. 73 Contents...
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Page 5: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 6: After Working Inside Your Computer
Turn off your computer. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. Disconnect your computer and all attached devices from their electrical outlets. Press and hold the power button while the computer is unplugged to ground the system board. -
Page 7: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • Processors • DDR4 • USB features • HDMI 2.0 Processors OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology. NOTE: The clock speed and performance varies depending on the workload and other variables. -
Page 8: Memory Errors
Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. -
Page 9: Usb 3.0/Usb 3.1 Gen 1 (Superspeed Usb)
Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010 USB 2.0 480 Mbps High Speed 2000 USB 3.1 Gen 2 10 Gbps Super Speed 2013 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. -
Page 10: Applications
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —... -
Page 11: Hdmi 2.0
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. -
Page 12: Removing And Installing Components
Removing and installing components Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe Screw size list Small Form Factor Motherboard Layout Small form factor board components Removing and installing components... -
Page 13: Side Cover
PCI-e x16 Connector (SLOT1) PCI-e x1 Connector (SLOT2) Optional video connector (HDMI 2.0b / DP/ VGA) PS2/ Serial port Connector (KB_MS_SERIAL) Intrusion Switch Connector (INTRUDER) CPU Power Connector (ATX_CPU) Processor Socket CPU fan Connector (FAN_CPU) Memory Connectors (DIMM1, DIMM2) Power Switch Connector (PWR_SW) Media card reader connector M.2 SSD connector CMOS_CLR/Password/Service_Mode Jumper (JMP1) -
Page 14: Installing The Side Cover
Installing the side cover Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the computer [1]. Follow the procedure in After working inside your computer Expansion card Removing expansion card Follow the procedure in... -
Page 15: Installing The Expansion Card
Installing the expansion card Insert the expansion card into the connector on the system board [1]. Press the expansion card until it clicks into place [2]. Close the expansion card latch and press it until it clicks into place [3]. Removing and installing components... -
Page 16: Coin Cell Battery
Install the Side cover. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery Follow the procedure in Before working inside your computer. Remove the Side cover. To remove the coin cell battery: Using a plastic scribe press the release latch until the coin cell battery pops out [1]. b Remove the coin cell battery from the system [2]. -
Page 17: Installing The Coin Cell Battery
Installing the coin cell battery Place the coin cell battery in its slot on the system board [1]. Press the battery into the connector until it locks into place [2,3]. Removing and installing components... -
Page 18: Hard Drive Assembly
Install the Side cover. Follow the procedure in After working inside your computer. Hard drive assembly Removing the hard drive assembly Follow the procedure in Before working inside your computer. Remove the Side cover. To remove the hard drive: Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2]. b Push the release tab and lift the hard drive assembly from the system [3]. -
Page 19: Installing The Hard Drive Assembly
Installing the hard drive assembly Insert the hard drive assembly into the slot on the system [1]. Connect the power cable and hard drive cable to the connector on the hard drive [2,3]. Removing and installing components... -
Page 20: Front Bezel
Install the Side cover. Follow the procedure in After working inside your computer. Front Bezel Removing front bezel Follow the procedure in Before working inside your computer. Remove the Side cover. To remove the front bezel: Pry the retention tabs to release the front bezel from the system. b Remove the front bezel from the system. -
Page 21: Installing Front Bezel
Installing front bezel Align the bezel and insert the retention tabs on the bezel into the slots on the system. Press the bezel until the tabs clicks into place. Removing and installing components... -
Page 22: Optical Drive
Install the Side cover. Follow the procedure in After working inside your computer. Optical drive Removing the optical drive Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel To remove the optical drive: Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2]. Removing and installing components... - Page 23 b Slide the release tab to unlock the hard drive and optical module [1]. Lift the hard drive and optical module [2]. Removing and installing components...
- Page 24 d Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated. Removing and installing components...
- Page 25 Push the release latch on the optical drive [1] and pull the optical drive out from the system [3]. Removing and installing components...
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Page 26: Installing The Optical Drive
Installing the optical drive Slide the optical drive into its slot in the system [1]. Slide the release tab to unlock the hard drive and optical drive module [2]. Removing and installing components... - Page 27 Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components...
- Page 28 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2]. Removing and installing components...
- Page 29 Slide the release tab to lock the module [2]. Removing and installing components...
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Page 30: Hard Drive And Optical Drive Module
Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Hard drive and optical drive module Removing the hard drive and optical drive module Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly... - Page 31 b Slide the release tab to unlock the hard drive and optical module [1]. Lift the hard drive and optical module [2] Removing and installing components...
- Page 32 To remove the hard drive and optical drive module: Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. b Slide and lift the hard drive and optical drive module from the system [3]. Removing and installing components...
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Page 33: Installing The Hard Drive And Optical Drive Module
Installing the hard drive and optical drive module Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components... - Page 34 Lower the hard drive and optical drive module so that it is placed in its slot [1]. Slide the release tab to lock the module [2]. Removing and installing components...
- Page 35 Route the hard drive data and power cables through the HDD-ODD release tab [1]. Route the optical drive data cable and power cable through the retention clips [2]. Removing and installing components...
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Page 36: Memory Module
Install the: HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Memory module Removing memory module Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the memory module: Pry open the retention tabs from both sides to lift the memory module from the connector [1]. -
Page 37: Installing The Memory Module
Installing the memory module Align the notch on the memory module with the tab on the memory module connector. Insert the memory module into the memory module socket [1]. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components... -
Page 38: Heatsink Fan
Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink fan Removing heat sink fan Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly... -
Page 39: Installing The Heat Sink Fan
Installing the heat sink fan Align the heat sink fan onto the heat sink [1]. Replace the 3 screws to secure the heat sink fan to the heat sink [2]. Connect the heat sink fan cable to the connector on the system board [3]. Removing and installing components... -
Page 40: Heatsink
Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink Removing heat sink Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module... - Page 41 b Loosen the 4 captive screws that secure the heat sink [1] and lift it away from the system [2]. NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Removing and installing components...
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Page 42: Installing Heat Sink
Installing heat sink Align the heat sink onto the processor [1]. Tighten the 4 captive screws to secure the heat sink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board. Removing and installing components... - Page 43 Place the heat sink cover onto the heat sink. Removing and installing components...
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Page 44: Intrusion Switch
Install the: Heat sink fan Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel... -
Page 45: Installing The Intrusion Switch
Installing the intrusion switch Insert the intrusion switch into the slot on the chassis [1]. Connect the intrusion switch cable to the system board [2]. Removing and installing components... -
Page 46: Power Switch
Install the: Heat sink Heat sink fan Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power switch Removing power switch Follow the procedure in Before working inside your computer. -
Page 47: Installing The Power Switch
Installing the power switch Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. Connect the power switch cable to the connector on the system board [3]. Removing and installing components... -
Page 48: Processor
Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Processor Removing processor Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module Heat sink fan... -
Page 49: Installing The Processor
b Lift the lever upward and lift the processor shield [2]. Lift the processor out of the socket [3]. Installing the processor Place the processor on the socket such that the slots on the processor align with the socket keys [1]. Close the processor shield by sliding it under the retention screw [2]. -
Page 50: M.2 Pcie Ssd
Install the: Heat sink Heat sink fan Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. Follow the procedure in Before working inside your computer. -
Page 51: Installing The M.2 Pcie Ssd
HDD assembly Hard drive and optical drive module To remove the M.2 PCIe SSD: Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1]. b Lift and pull out the PCIe SSD from its connector on the system board [2]. Remove the SSD thermal pad [3]. -
Page 52: Power Supply Unit
Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU Follow the procedure in Before working inside your computer. - Page 53 Heat sink To release the PSU: Disconnect the CPU power cable from the system board [1]. b Unroute the power cables from the retention clips on the chassis [2]. To remove the PSU: Remove the 3 screws that secure the PSU to the system [1]. b Disconnect the system power cable from the connector on the system board [2].
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Page 54: Installing The Power Supply Unit Or Psu
Installing the power supply unit or PSU Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. Route the system power cable through the retention clips [3]. Connect the power cable to the connector on the system board [4]. Replace the screws to secure the PSU to the rear chassis of the system [5]. - Page 55 Route the CPU power cable through the retention clips [1]. Connect the CPU power cable to the connector on the system board [2]. Removing and installing components...
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Page 56: Speaker
Install the: Heat sink Heat sink fan Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel... -
Page 57: Installing The Speaker
b Press the release tab [2] and pull the speaker out from the system [3]. Installing the speaker Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. Connect the speaker cable to the connector on the system board [3]. Removing and installing components... -
Page 58: System Board
Install the: Heat sink Heat sink fan HDD assembly Hard drive and optical drive module Front bezel Side cover Follow the procedure in After working inside your computer. System board Removing system board Follow the procedure in Before working inside your computer. - Page 59 M.2 PCIe SSD To remove the I/O panel: Remove the screw that secures the I/O panel [1]. b Rotate the I/O panel and remove it from the system [2]. Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board.
- Page 60 To remove the screws from the system board: Remove the 5 screws that secure the system board to the chassis [1]. b Remove the standoff single (#6-32) screw [2] and single (M3x5) screw that secures the system board to the system [3]. Removing and installing components...
- Page 61 To remove the system board: Lift and slide the system board away from the system [1, 2]. Removing and installing components...
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Page 62: Installing The System Board
Installing the system board Hold the system board by its edges, and align it towards the back of the system. Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2]. - Page 63 Replace the single (#6-32) screw, single (M3x5) screw and 5 screws that secure the system board to the system [1, 2, 3]. Removing and installing components...
- Page 64 Route all the cables through the routing clips [1]. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: Power switch [2] b CPU power [3] Intrusion switch [4] Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3].
- Page 65 Install the: M.2 PCIe SSD Memory module Processor Heat sink Heat sink fan Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Removing and installing components...
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Page 66: Troubleshooting
The items detected are listed and will be tested If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device Press Esc and click Yes to stop the diagnostic test. - Page 67 However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on the Power button. The following table shows different light patterns and what they indicate. Table 2. Power LED summary Amber LED state White LED state System state...
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Page 68: Diagnostic Error Messages
One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue. - Page 69 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
- Page 70 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...
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Page 71: System Error Messages
The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock. - Page 72 System message Description out of range may or may not indicate a potential hard drive problem Troubleshooting...
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Page 73: Getting Help
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.