Contents Before working inside your computer......10 ..................10 Before you begin .................. 10 Safety instructions ................11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........17 ....................17 Procedure Removing the battery..........
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Replacing the memory modules........23 ....................23 Procedure ..................24 Post-requisites Removing the hard drive..........25 ...................25 Prerequisites ....................25 Procedure Replacing the hard drive..........28 ....................28 Procedure ..................28 Post-requisites Removing the solid-state drive........29 ...................29 Prerequisites ....................29 Procedure Replacing the solid-state drive........31 ....................31 Procedure ..................
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Replacing the coin-cell battery........39 ....................39 Procedure ..................39 Post-requisites Removing the rear cover..........40 ...................40 Prerequisites ....................40 Procedure Replacing the rear cover..........42 ....................42 Procedure ..................42 Post-requisites Removing the palm rest and keyboard assembly..43 ...................43 Prerequisites ....................43 Procedure Replacing the palm rest and keyboard assembly..49 ....................49 Procedure...
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Replacing the fans............56 ....................56 Procedure ..................56 Post-requisites Removing the power-adapter port.......57 ...................57 Prerequisites ....................58 Procedure Replacing the power-adapter port.......60 ....................60 Procedure ..................60 Post-requisites Removing the status-light board........61 ................... 61 Prerequisites ....................61 Procedure Replacing the status-light board.........
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Replacing the power-button board......69 ....................69 Procedure ..................69 Post-requisites Removing the touch pad..........70 ...................70 Prerequisites ....................70 Procedure Replacing the touch pad..........72 ....................72 Procedure ..................72 Post-requisites Removing the system board........73 ...................73 Prerequisites ....................73 Procedure Replacing the system board.........77 ....................
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Replacing the display assembly........86 ....................86 Procedure ..................86 Post-requisites Removing the display bezel..........87 ...................87 Prerequisites ....................87 Procedure Replacing the display bezel......... 89 ....................89 Procedure ..................89 Post-requisites Removing the display hinges........90 ..................90 Prerequisites ....................90 Procedure Replacing the display hinges........92 ....................92 Procedure ..................
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Removing the display back-cover and antenna assembly..............103 ..................103 Prerequisites ..................... 104 Procedure Replacing the display back-cover and antenna assembly..............106 ..................... 106 Procedure ..................106 Post-requisites Flashing the BIOS............107 Diagnostics..............108 Getting help and contacting Dell.........110 ................110 Self-help resources ..................111 Contacting Dell...
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Battery Computer base M2x4 T8 Hard drive Computer base M2.5x3 Ladder type Hard-drive bracket Hard drive M3x3 Solid-state drive Computer base M2x3 Wireless-card bracket Computer base M2x3 Rear cover Computer base...
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Component Secured to Screw type Quantity Screw image Speaker Computer base M2x3 Big head Power-button board Palm rest and M2x2.5 keyboard assembly Touch pad Palm rest and M2x2 keyboard assembly Display-cable bracket System board M2x3 System board Computer base M2x3 Heat sink System board M2x3...
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the captive screw that secures the base cover to the computer base. Using your fingertips, pry and lift the base cover off the computer base.
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Disconnect the battery cable from the system board.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the battery cable from the routing guide on the computer base.
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Lift the battery off the computer base. Turn the computer over, open the display, and press and hold the power button for five seconds to ground the system board.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Use your fingertips to carefully spread apart the securing-clips on each end of...
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Remove the memory module from the memory-module slot.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide the memory module firmly into the slot at an angle.
Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
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Lift the hard-drive assembly, along with its cable, off the computer base. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
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Remove the hard-drive bracket off the hard drive.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive-bracket with the screw holes on the hard drive.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
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Slide and remove the solid-state drive from the solid-state drive slot.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot, and slide the solid-state drive into the solid-state drive slot.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board.
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Slide and remove the wireless card from the wireless-card slot.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
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Peel off the coin-cell battery from the battery socket on the computer base.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery into the battery socket on the computer base. Connect the coin-cell battery cable to the system board.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the four screws (M2x3 Big head) that secure the rear cover to the...
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Slide and remove the rear cover from the computer base.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the rear cover into the slots on the computer base and snap the rear cover into place.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Remove the 2 screws (M2.5x8) that secure the palm rest and keyboard assembly to the computer base. Turn the computer over and open the display.
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Using a plastic scribe, pry and release the tabs on the palm rest and keyboard assembly from the slots on the computer base. Lift the palm rest and keyboard assembly at an angle.
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Open the latches and disconnect the keyboard cable and power-button board cable from the system board.
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Lift the palm rest and keyboard assembly off the computer base. Remove the touch pad. 10 Remove the power-button board.
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After performing all the above steps, you are left with the palm rest and keyboard assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the power-button board Replace the touch pad.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the I/O board with the screw hole on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the left fan, along with its cable, off the computer base. Disconnect the right-fan cable from the system board. Remove the three screws (M2x3) that secure the right fan to the computer base.
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Lift the right fan, along with its cable, off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the left fan with the screw holes on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
Procedure Disconnect the power-adapter port cable from the system board. Turn over the computer and open the display. Remove the power-adapter port cable from the routing guides on the computer base. Remove the four screws (M2x3) that secure the power-adapter port bracket to the computer base.
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Lift the power-adapter port, along with its cable, off the computer base.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the computer base. Align the screw hole on the power-adapter port bracket with the screw hole on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the status-light board off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the status-light board with the screw holes on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Remove the speakers from the alignment posts and lift the speakers, along with the cable, off the computer base.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speakers. Ensure that the rubber grommets are in their position after placing the speakers on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the power-button board, along with the cable, off the palm rest and keyboard assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the power-button board with the screw holes on the palm rest and keyboard assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the touch pad, along with the cable, at an angle from under the touch-pad bracket off the palm rest and keyboard assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the touch pad under the touch-pad bracket. NOTE: Ensure that the touch pad is aligned with the guides available on the palm rest and keyboard assembly, and the gap on either sides of the touch pad is equal.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
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Using the pull-tab, disconnect the camera cable from the system board. Turn the computer over and open the display as far as possible. Disconnect the speaker cable from the system board. 10 Open the latch and disconnect the status-light board cable from the system board.
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Open the latch and disconnect the I/O-board cable from the system board. Remove the two screws (M2x3) that secure the system board to the computer base.
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Lift the system board off the computer base. Remove the heat sink.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Peel off the display cable from the computer base. Remove the two screws (M2x3) that secure the display assembly to the computer base.
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Remove the two screws (M2.5x5) that secure the display assembly to the computer base. 10 Turn the computer over and open the display. Remove the two screws (M2.5x5) that secure the display assembly to the computer base.
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Lift the display assembly off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display assembly with the screw holes on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the display bezel off the display back-cover and antenna assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Lift the display hinges off the display back-cover and antenna assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Gently lift the display panel and turn it over. Peel off the tape that secures the display cable to display panel. Open the latch and disconnect the display cable from the display panel.
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Lift the display panel away from the display back-cover and antenna assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere and route the display cable through the routing guides on the display back-cover and antenna assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
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Peel off the camera from the display back-cover.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, adhere the camera to the display back-cover. Connect the camera cable to the camera.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Route the camera cable through the routing guides on the display back-cover and antenna assembly.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
Diagnostics Power and battery-status light/ hard-drive activity light: Indicates the battery- charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
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Light Pattern Problem description Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI/video card failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Help and Support, and press Enter.
Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.