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Troubleshooting
Related Manuals for Lenovo IdeaCentre A340-24ICB F0E6
Summary of Contents for Lenovo IdeaCentre A340-24ICB F0E6
- Page 1 ideacentre A340 User Guide...
- Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page 12 Lenovo makes constant improvements on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com First Edition (December 2018) ©...
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Page 3: Table Of Contents
Contents Meeting your computer ..........1 Front view ..................1 Rear view ..................3 Left view ..................4 Right view ..................5 Troubleshooting and confirming setup ...... 6 Solving problems ................6 Troubleshooting display problems ............6 Troubleshooting audio problems ............7 Troubleshooting software problems ..........8 Troubleshooting problems with optical drives and hard disks ...8 Special considerations for troubleshooting Windows ......9 Windows help system ..............10 BIOS setup utility ................10... - Page 4 Important safety information for service technicians .......32 Service and support information ......43 Downloading publications ..............43 Lenovo limited warranty ........... 44 Part 1 – General terms ..............44 Part 2 – Country-specific terms ............48 Part 3 – Warranty service information ..........52 Notices ..............
- Page 5 ENERGY STAR information ............66 Enabling ErP compliance mode .............67 Export Classification Notice ............67 Legal notices ............68 Trademarks ..................68 -iii-...
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Page 6: Meeting Your Computer
Meeting your computer Front view Air vents Microphone Camera cover slider Screen Camera indicator Wireless antennas Camera (standard or Windows Hello compatible) - Page 7 Air vents ATTENTION: Do not block the air vents. Otherwise, the computer might overheat. Camera cover slider Move this slider to cover or uncover the camera lens. NOTE: It is designed to protect your privacy. If you see a red dot, the lens is covered. Camera (standard or Windows Hello compatible) Select models include a Windows Hello compatible camera.
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Page 8: Rear View
Rear view Power connector USB 2.0 connectors Ethernet connector USB 3.1 connector HDMI-out connector USB 3.1 connector Depending on models, the USB 3.1 connector supports one of the following specifications: • USB 3.1 Gen 1 • USB 3.1 Gen 2... -
Page 9: Left View
Left view USB 3.1 connector Combo audio jack Memory card slot USB 3.1 connector Depending on models, the USB 3.1 connector supports one of the following specifications: • USB 3.1 Gen 1 • USB 3.1 Gen 2 Combo audio jack NOTES: •... -
Page 10: Right View
Right view Optical drive (for select models) Speakers Power button (with indicator) -
Page 11: Troubleshooting And Confirming Setup
Troubleshooting and confirming setup Solving problems Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures to ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. •... -
Page 12: Troubleshooting Audio Problems
UPS systems, regulators, fluorescent lamps or other computers that may be generating magnetic interference. 2. Move any interfering devices away from the computer. 3. If the problem persists, contact Lenovo Service. Troubleshooting audio problems Problem: No sound from the integrated speakers. -
Page 13: Troubleshooting Software Problems
1. Check to see if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure. -
Page 14: Special Considerations For Troubleshooting Windows
4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer. 5. If the known good CD cannot be read, visually check the operating side of the CD/ DVD for defects. -
Page 15: Windows Help System
Windows help system The Windows help system provides you with detailed information about using the Windows operating system. To access the Windows help system, do the following: Open the Start menu and then click or tap Get Started to get more details. You also can enter Get Started or what you’re looking for in the search box on the taskbar. -
Page 16: Performing Daily Maintenance Tasks
When do I need to change the boot mode? The default boot mode for your computer is the UEFI mode. If you need to install a legacy Windows operating system (any operating system before Windows 8.1) on your computer, you must change the boot mode to Legacy support. The legacy Windows operating system cannot be installed if you don’t change the boot mode. -
Page 17: Important Safety Information
This information can help you safely use your desktop or notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo™ Limited Warranty. For more information, refer to “Lenovo Limited Warranty.”... -
Page 18: Conditions That Require Immediate Action
If you notice any of the above with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement. -
Page 19: General Safety Guidelines
Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. - Page 20 CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait ten minutes for the components to cool down. „...
- Page 21 „ Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or CRU, do not open the static-protective package containing the part until the instructions direct you to install it.
- Page 22 Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. „ Voltage selection switch Some computers are equipped with a voltage selection switch located near the power cord connection point on the computer.
- Page 23 In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.
- Page 24 liquid or gas. Do not leave it in an extremely low air pressure that may result in an explosion or the leakage of flammable liquid or gas. Only recharge the battery pack strictly according to the instructions included in the product documentation. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent”...
- Page 25 For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...
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Page 26: Electrical Current Safety Information
Electrical current safety information DANGER: Electrical current from power, telephone, and communication cables is hazardous. To avoid shock hazards: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. -
Page 27: Lithium Battery Notice
Lithium battery notice DANGER: Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Swallowing the lithium coin-cell battery will cause chocking or severe internal burns in just two hours and might even result in death. -
Page 28: Laser Compliance Statement
• Avoid using a telephone (other than a cordless type) during an electrical storm. There is a remote risk of electric shock from lightning. • Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or... -
Page 29: Power Cord Notice
Do not use them with any other products. For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. -
Page 30: Products With Television Tuner Options Installed
Products with television tuner options installed The notice below applies to products containing television (TV) tuner devices that connect to external antennas or to cable/CATV systems, or both, and that are intended to be installed in North America. Users and installers in other countries should follow local codes and ordinances when installing appliances that connect to external antennas and cable/CATV systems. -
Page 31: Data Safety
„ Special note for users in Norway “Utstyr som er koplet til beskyttelsesjord via nettplugg og/eller via annet jordtilkoplet utstyr – og er tilkoplet et kabel-TV nett, kan forårsake brannfare. For å unngå dette skal det ved tilkopling av utstyret til kabel-TV nettet installeres en galvanisk isolator mellom utstyret og kabel- TV nettet.”... -
Page 32: Cleaning And Maintenance
EN 50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. -
Page 33: Plastic Bag Notice
Plastic bag notice DANGER: Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Tip-over hazard prevention notice The computer may cause harm to children if it is not located in an appropriate place. Follow the tips below to protect children from harm caused by the computer tipping over: •... -
Page 34: Additional Safety Information
Additional safety information „ Remote control CAUTION: Do not use rechargeable batteries in this device. „ Liquid crystal display (LCD) notice DANGER: To avoid shock hazards: • Do not remove the covers. • Do not operate this product unless the stand is attached. •... - Page 35 „ Your additional responsibilities Setting up the working environment Select a dry and clean workplace with sufficient sunlight and excellent ventilation. Provide the computer equipment with a power socket with a grounded cable that meets your requirements. Set the monitor and screen to be even with or slightly lower than your line of sight Adjust the elevation of the monitor to a...
- Page 36 WARNING: Powering on the computer after it has been moved from a low-temperature environment can cause irreversible damage. Leave the computer for 2 hours or longer to come up to operating temperature before starting it. 2. Select appropriate desks and chairs for operating the product. Adjust the height of furniture so that your forearms are parallel with the floor when operating the keyboard and mouse, your eyes are level with the monitor, your thighs are parallel to the floor and your feet can be placed firmly on the floor.
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Page 37: Important Safety Information For Service Technicians
Important safety information for service technicians This section provides the safety information that trained service technicians must be familiar with. „ General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. - Page 38 CAUTION: Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury, seek medical care immediately. CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait ten minutes for the components to cool.
- Page 39 „ Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.
- Page 40 grounds such as metal floor strips and machine frames. • Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. • Regularly inspect and maintain your electrical hand tools for safe operational condition.
- Page 41 The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. 3.
- Page 42 meets the specific service requirement. Note: The use of a grounding system is desirable but not required to protect against ESD damage. – Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. – Use an ESD common ground or reference point when working on a double- insulated or battery-operated system.
- Page 43 Arabic ≥55 kg (121.2 lb) ≥32 kg (70.5 lb) ≥18 kg (37 lb) Brazilian/Portuguese CUIDADO Utilize procedimentos de segurança para levantar equipamentos. ≥18 kg (37 lb) ≥32 kg (70,5 lb) ≥55 kg (121,2 lb) CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar/desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo.
- Page 44 Chinese (simplified) ≥18 千克 (37 磅) ≥32 千克 (70.5 磅) ≥55 千克 (121.2 磅) Chinese (traditional) -39-...
- Page 45 French ATTENTION Soulevez la machine avec ≥18 kg (37 lb) ≥32 kg (70,5 lb) ≥55 kg (121,2 lb) précaution. ATTENTION L’interrupteur de contrôle d’alimentation de l’unité et l’interrupteur dubloc d’alimentation ne coupent pas le courant électrique alimentantl’unité. En outre, le système peut être équipé...
- Page 46 Hebrew Italian ATTENZIONE Prestare attenzione nel sollevare l’apparecchiatura. ≥18 kg (37 lb) ≥32 kg (70,5 lb) ≥55 kg (121,2 lb) ATTENZIONE Il pulsante di controllo dell’alimentazione presente sull’unità e l’interruttore dell’alimentatore non disattivano l’alimentazione corrente fornita all’unità. E’ possibile che l’unità disponga di più cavi di alimentazione.
- Page 47 Korean ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) Spanish PRECAUCIÓN Adopte procedimientos seguros al levantar el equipo. ≥18 kg (37 lb) ≥32 kg (70,5 lb) ≥55 kg (121,2 lb) PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo.
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Page 48: Service And Support Information
The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms. See “Lenovo Limited Warranty” later in this document for details. -
Page 49: Lenovo Limited Warranty
The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by Lenovo. The warranty period and type of warranty service that apply to your product are as specified in “Part 3 - Warranty Service Information”... - Page 50 „ How to obtain warranty service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: https://support.lenovo.com.
- Page 51 In accomplishing these purposes, you authorize Lenovo to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose it where required by law. Lenovo’s privacy policy is available at http://www.lenovo.com.
- Page 52 Products or parts with an altered identification label or from which the identification label has been removed „ Limitation of liability Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.
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Page 53: Part 2 - Country-Specific Terms
BE WAIVED OR LIMITED BY CONTRACT. Part 2 – Country-specific terms Australia “Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411. Address: Level 10, North Tower, 1-5 Railway Street, Chatswood, NSW, 2067. Telephone: +61 2 8003 8200. Email: lensyd_au@lenovo.com... - Page 54 The following is added to the same section in Part 1: Use of personal contact information Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.
- Page 55 The following is added to the same section in Part 1: Use of personal contact information Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.
- Page 56 European Economic Area (EEA) The following is added to Part 1: Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA country in which the product has been announced and made available by Lenovo.
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Page 57: Part 3 - Warranty Service Information
An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self-service CRUs would be installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or at http://www.lenovo.com/CRUs. - Page 58 Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.
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Page 59: Notices
Carefully read all documents shipped with your computer before you install and use the product for the first time. Lenovo is not responsible for any loss except when caused by installation and operations performed by Lenovo professional service personnel. You are responsible if you fail to operate the product according to instructions and requirements in the manuals included with your computer, or operate the product inappropriately. -
Page 60: Electronic Emissions Notices
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment. - Page 61 Internet addresses: Desktop/ All-In-Ones: https://www.lenovo.com/eu-doc-desktops Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
- Page 62 Klasse B der Norm gemäß Richtlinie. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
- Page 63 定格電圧 ※15 AC 100-240V(50/60Hz) AC アダプター 質量 本体 ： 約 180g コード ： 約 60g ※15 日本国内では AC100V 電源でご使用下さい （AC コードは 100V 用が付属します） 。 „ Keyboard and mouse compliance statement for Taiwan „ Lenovo product service information for Taiwan -58-...
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Page 64: Regulatory Information
To obtain a PDF version of the Regulatory Notice, go to https://support.lenovo.com. Compliance information The latest electronic compliance and environmental information is available from the Lenovo Web sites. To view compliance information go to https://www.lenovo.com/compliance. To download environmental information go to https://www.lenovo.com/ecodeclaration. China RoHS -59-... -
Page 65: Taiwan Rohs
Taiwan RoHS 台灣RoHS — 一體機 限用物質及其化學符號 單元 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (PBB) (PBDE) 印刷電路板組件 － ○ ○ ○ ○ ○ 硬碟 － ○ ○ ○ ○ ○ 光碟機 － ○ ○ ○ ○ ○ 記憶體 －... -
Page 66: Turkish Statement Of Compliance
Turkish statement of compliance The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Türkiye AEEE Yönetmeliğine Uygunluk Beyanı Bu Lenovo ürünü, T.C. Çevre ve Orman Bakanlığı’nın “Atık Elektrik ve Elektronik Eşyalarda Bazı... -
Page 67: Waste Electrical And Electronic Equipment (Weee) Notices
(WEEE) notices Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo’s Internet site at:... - Page 68 Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
- Page 69 You can find details on the battery pack in the product documentation. If you need to dispose of a battery pack, insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal operator, and follow their instructions.
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Page 70: Eurasian Compliance Mark
A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo. -
Page 71: Energy Star Information
For more information about ENERGY STAR, go to https://www.energystar.gov. Lenovo encourages you to make efficient use of energy an integral part of your day- to-day operations. To help in this endeavor, Lenovo has preset the following power... -
Page 72: Enabling Erp Compliance Mode
Additional information as required by EU Regulation 617/2013 implementing Directive 2009/125/EC with regard to ecodesign requirements for computers and computer servers can be found here: www.lenovo.com/ecodeclaration. Export Classification Notice This product is subject to the United States Export Administration regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. -
Page 73: Legal Notices
Legal notices Trademarks LENOVO, the LENOVO logo and ideacentre are trademarks of Lenovo. Microsoft, Windows and Windows Hello are trademarks of the Microsoft group of companies. USB Type-C and USB-C are trademarks of USB Implementers Forum. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the U.