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Dell ChengMing 3911 Tower Owner's Manual
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Dell ChengMing 3911 Tower Owner's Manual

Dell ChengMing 3911 Tower Owner's Manual

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ChengMing 3911 Tower
Owner's Manual
Regulatory Model: D32M
Regulatory Type: D32M002
June 2023
Rev. A01

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Summary of Contents for Dell ChengMing 3911 Tower

  • Page 1 ChengMing 3911 Tower Owner's Manual Regulatory Model: D32M Regulatory Type: D32M002 June 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of ChengMing 3911 Tower................... 6 Front....................................... 7 Back......................................9 Chapter 2: Set up your computer....................11 Chapter 3: Specifications of ChengMing 3911 Tower..............17 Dimensions and weight..............................17 Processor..................................... 17 Chipset....................................19 Operating system................................19 Memory....................................19 Memory matrix...................................20 External ports..................................20...
  • Page 4 Screw list.....................................33 Major components of ChengMing 3911 Tower......................34 Chapter 5: Side cover........................36 Removing the side cover..............................36 Installing the side cover..............................37 Chapter 6: Removing and installing Customer Replaceable Units (CRUs)........40 Front Bezel..................................40 Removing the front bezel............................40 Installing the front bezel.............................41 Memory modules................................
  • Page 5 Running the SupportAssist Pre-Boot System Performance Check............... 101 Power-Supply Unit Built-in Self-Test .........................101 System diagnostic lights..............................101 Recovering the operating system..........................103 Backup media and recovery options........................... 103 Wi-Fi power cycle................................103 Chapter 11: Getting help and contacting Dell................104 Contents...

  • Page 6: Chapter 1: Views Of Chengming 3911 Tower

    Views of ChengMing 3911 Tower...

  • Page 7: Front

    Views of ChengMing 3911 Tower Front Views of ChengMing 3911 Tower...
  • Page 8 4. Universal Audio Jack port Connect headphones, a headset (headphone and microphone combo), or speakers. 5. USB 3.2 Gen 1 ports (4) Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. Views of ChengMing 3911 Tower...

  • Page 9: Back

    Back Views of ChengMing 3911 Tower...
  • Page 10 10/100/1000 Mbps. 11. Service Tag and regulatory labels The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. The regulatory label contains regulatory information of your computer.

  • Page 11: Chapter 2: Set Up Your Computer

    Set up your computer Steps 1. Connect the keyboard and mouse. Set up your computer...
  • Page 12 2. Connect to your network using a cable. NOTE: Alternatively, you can connect to a wireless network. 3. Connect the display. Set up your computer...
  • Page 13 NOTE: If you ordered your computer with a discrete graphics card, the HDMI and the display ports on the back panel of your computer are covered. Connect the display to the port on the discrete graphics card. 4. Connect the power cable. Set up your computer...
  • Page 14 5. Press the power button. Set up your computer...
  • Page 15 6. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 16 Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. Set up your computer...

  • Page 17: Chapter 3: Specifications Of Chengming 3911 Tower

    Specifications of ChengMing 3911 Tower Dimensions and weight The following table lists the height, width, depth, and weight of your ChengMing 3911 Tower. Table 2. Dimensions and weight Description Values Height 324.30 mm (12.77 in.) Width 154 mm (6.06 in.) Depth 292.20 mm (11.50 in.)
  • Page 18 30 MB 24 MB 12 MB 6 MB 4 MB Integrated Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD graphics Graphics 770 Graphics 770 Graphics 770 Graphics 730 Graphics 710 Graphics 710 Specifications of ChengMing 3911 Tower...

  • Page 19: Chipset

    Chipset The following table lists the details of the chipset supported by your ChengMing 3911 Tower. Table 4. Chipset Description Values Chipset Intel B660 Processor Intel Pentium/Intel Celeron/Intel Core i3/i5/i7 DRAM bus width 64-bit Flash EPROM 32 MB RPMC+16 MB nRPMC...

  • Page 20: Memory Matrix

    ● 32 GB, 2 x 16 GB, DDR4, 3200 MT/s, dual-channel ● 64 GB, 2 x 32 GB, DDR4, 3200 MT/s, dual-channel Memory matrix The following table lists the memory configurations supported on your ChengMing 3911 Tower. Table 6. Memory matrix Configuration...

  • Page 21: Internal Slots

    Model number Realtek RTL8111HD Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your ChengMing 3911 Tower. Table 10. Wireless module specifications Description Option one Option two Model number...

  • Page 22: Audio

    NOTE: The version of the Bluetooth wireless card may vary depending on the operating system that is installed on your computer. Audio The following table lists the audio specifications of your ChengMing 3911 Tower. Table 11. Audio specifications Description Values...

  • Page 23: Power Ratings

    Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F) Power supply connector The following table lists the Power supply connector specifications of your ChengMing 3911 Tower. Table 15. Power supply connector Description Values 180 W (80 PLUS Bronze) ●...

  • Page 24: Gpu-Integrated

    Intel UHD Graphics 710/730/770 GPU—Discrete Table 19. GPU—Discrete Controller External display support Memory size Memory type AMD Radeon RX6300 Two DisplayPort 1.4 (DP*2) 2 GB GDDR6 AMD Radeon RX6500 Two DisplayPort 1.4 (DP*2) 4 GB GDDR6 Specifications of ChengMing 3911 Tower...

  • Page 25: Video Port Resolution (Gpu-Discrete)

    NOTE: DisplayPort Multi-Stream Transport (MST) allows you to daisy chain monitors that have DisplayPort 1.2 and above ports and MST support. For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your ChengMing 3911 Tower.

  • Page 26: Environmental

    Intel Secure Boot Intel Authenticate SafeBIOS: includes Dell Off-host BIOS Verification, BIOS Resilience, BIOS Recovery, and additional BIOS Controls Support BIOS password update using (Dell Command | Configure) Support DDPE UEFI Preboot Authentication (PBA) solution for Windows 8 and greater...

  • Page 27: Dell Support Policy

    Dell Support policy For information on Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. Operating and storage environment This table lists the operating and storage specifications of your ChengMing 3911 Tower. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 25.

  • Page 28: Color, Material, And Finish

    Color, material, and finish This section details the color, material, and finish (CMF) specifications of your ChengMing 3911 Tower. Table 26. CMF specifications Description Values A Cover (Top) ● Plastic ● As Molded ● Dell Standard Black, Resin ● A2a: MT11520, 3 +/-2 GU ●...

  • Page 29: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 30: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 31: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 32: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 33: Screw List

    ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 34: Major Components Of Chengming 3911 Tower

    ● 2 side metal bracket) ● ● Major components of ChengMing 3911 Tower The following image shows the major components of ChengMing 3911 Tower. 1. Side cover 2. 3.5-inch hard drive 3. Optical disk drive 4. Heat sink and fan assembly 5.
  • Page 35 NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 36: Chapter 5: Side Cover

    Side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable). About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure. Side cover...

  • Page 37: Installing The Side Cover

    Steps 1. Loosen the two thumbscrews (6x32) that secures the side cover to the system. 2. Slide and lift the side cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
  • Page 38 Side cover...
  • Page 39 Steps 1. Align the side cover with the guide lines on the chassis. 2. Slide the side cover towards the front of the system to install it. 3. Tighten the two (6x32) thumbscrews to secure the side cover to the chassis. Next steps 1.

  • Page 40: Chapter 6: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Front Bezel Removing the front bezel Prerequisites...

  • Page 41: Installing The Front Bezel

    Steps 1. Pry the retention tabs to release the front bezel from the system. NOTE: The release angle must be more than 15 degrees. 2. Rotate the bezel and remove away from the chassis. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

  • Page 42: Memory Modules

    Steps 1. Align the tabs with the slots on the chassis. 2. Press the bezel until the release tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory module Prerequisites 1.

  • Page 43: Installing The Memory Module

    Steps 1. Pry the retention clips securing the memory module until the memory module pops-up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat steps 1 and 2 to remove any other memory module installed in your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: M.2 Ssd Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module connector and press the memory module down until it clicks into place. NOTE: The securing clips return to the locked position. If you do not hear the click, remove the memory module and reinstall it.

  • Page 45: Installing The M.2 2230 Solid-State Drive

    ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2.

  • Page 46: Removing The M.2 2280 Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot and slide the solid-state drive into the M.2 card slot on the system board. 2. Replace the screw (M2x3.5) that secures the solid-state drive to the system board. Next steps 1.

  • Page 47: Installing The M.2 2280 Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.

  • Page 48: Internal Speaker

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot and slide the solid-state drive into the M.2 card slot on the system board. 2. Replace the screw (M2x3.5) that secures the solid-state drive to the system board. Next steps 1.

  • Page 49: Installing The Internal Speaker

    Steps 1. Locate the internal speaker on your computer. 2. Disconnect the internal speaker cable from the system board and release it from the routing guides on middle frame. 3. Press the securing tab on the internal speaker and lift the internal speaker along with the cable off the chassis. Installing the internal speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 50: Coin-Cell Battery

    Steps 1. Slide the internal speaker module into the slot on the chassis. 2. Connect the internal speaker cable to the system board. 3. Route the cable through the routing guides on middle frame and connect the internal speaker cable to the system board. Next steps 1.

  • Page 51: Installing The Coin-Cell Battery

    Steps Pry and remove the coin-cell battery from the system board. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 52: Wlan Module

    Insert the coin-cell battery into the socket and press down the coin-cell battery in the socket. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. WLAN module Removing the wireless card Prerequisites 1.

  • Page 53: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card and system board. 2. Remove the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 54: Hard Drive

    Table 28. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2. Align the notch on the wireless card with the tab on the wireless-card slot on the system board. 3.
  • Page 55 Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. 3. Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive. 4.
  • Page 56 NOTE: ChengMing 3911 Tower supports two 2.5-inch hard drives. Steps 1. Loosen the two (M3x3.5) screws from the first 2.5 inch hard-drive. 2. Lift and slide the hard drive out of the bracket. 3. Loosen the two (M3x3.5) screws from the second 2.5 inch hard-drive (if installed in your computer).
  • Page 57 Steps 1. Place the 2.5-inch hard-drive caddy into the bracket. 2. Press to hold the tabs and snap the hard-drive caddy into the chassis slot. 3. Align and replace the two (M3x3.5) screws insert the pins on the drive bracket with the slots on the drive. NOTE: Note the orientation of the hard-drive so that you can replace it correctly.
  • Page 58 About this task The following image indicates the location of the 2.5-inch hard drive assembly and provides a visual representation of the installation procedure. Steps 1. Locate the hard-drive carrier to install the hard drive. 2. Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive. 3.

  • Page 59: 3.5 Inch Hard Drive

    3.5 inch hard drive Removing the 3.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure.

  • Page 60: Optical Drive

    About this task The following image indicates the location of the 3.5-inch hard drive and provides a visual representation of the installation procedure. Steps 1. Locate the 3.5-inch hard drive slot on the chassis. 2. Align the tabs on the hard-drive cage with the slots on the chassis and slide the hard-drive cage into the chassis. 3.

  • Page 61: Installing The Optical Drive

    Steps 1. Disconnect the power and data cables from the optical drive. 2. Remove the two (M2x2) screws that secure the optical-drive carrier to the chassis. 3. Hold and push the securing tab to release the optical-drive carrier from the chassis. 4.

  • Page 62: Expansion Card

    Steps 1. Insert the ODD into the ODD slot. 2. Replace the two (M2x2) screws to secure the optical-drive carrier to the chassis. 3. Connect the data and power cables to the optical drive. Next steps 1. Install the side cover.
  • Page 63 Steps 1. Pull the metal card-retention latch from the computer. 2. Push the release tab and lift the expansion card from the system board. Removing and installing Customer Replaceable Units (CRUs)

  • Page 64: Installing The Expansion Card

    Installing the expansion card About this task Steps 1. Insert the expansion card in the connector on the system board and press down until it is secured. 2. Push the PCI bracket back to its position. 3. Pull and close PCI bracket metal card-retention latch to the computer. Next steps 1.

  • Page 65: Fan Duct

    Fan duct Removing the fan duct Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the fan duct and provide a visual representation of the removal procedure. Steps 1.
  • Page 66 Steps 1. Position the fan duct to align it with the slots on the system chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer.

  • Page 67: Chapter 7: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU repairs that are not authorized by Dell Technologies.

  • Page 68: Installing The Power Button Cable

    Steps 1. Remove the two (#6-32) round-head screws that secure the side metal bracket to the chassis. 2. Remove the side metal bracket away from the chassis. 3. Disconnect the power-button cable from the connector on the system board. 4. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer.

  • Page 69: Heat Sink And Fan Assembly

    Steps 1. Insert the power button cable into the slot from the front-side of the computer. 2. Press the power button head until it clicks into the place in the chassis. 3. Align and connect the power-button cable to the connector on the system board. 4.

  • Page 70: Installing The Heat Sink And Fan Assembly

    NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 71: Power Supply Unit

    Steps 1. Place the heat sink and fan assembly on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4), tighten the four captive screws that secure the heat sink and fan assembly to the system board.

  • Page 72: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4.
  • Page 73 About this task The following image indicates the location of the power-supply unit and provides a visual representation of the installation procedure. Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3.

  • Page 74: Processor

    Processor Removing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the duct. 4. Remove the heat sink and fan assembly.

  • Page 75: System Board

    About this task The following image indicates the location of the processor and provides a visual representation of the installation procedure. Steps 1. Ensure that the release lever is fully extended in the open position. CAUTION: You must place the processor correctly in the processor socket to avoid damage to the processor. 2.

  • Page 76: Removing The System Board

    1. ATX CPU Power Connector 2. Memory module connectors 3. Power switch 4. Coin-cell battery 5. System power connector 6. SATA connector (white) 7. SATA power cable connector 8. SATA1 connector (black) 9. M.2 WLAN connector 10. SATA0 connector (blue) 11.
  • Page 77 4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive. 5. Remove the wireless card. 6. Remove the 2.5-inch hard drive. 7. Remove the 3.5-inch hard drive. 8. Remove the optical drive. 9. Remove the duct. 10. Remove the heat sink and fan assembly.
  • Page 78 Removing and installing Field Replaceable Units (FRUs)
  • Page 79 Steps 1. Lay the chassis on the right side. 2. Remove the two (#6-32) round-head screws that secure the side metal bracket to the chassis. 3. Remove the side metal bracket away from the chassis. 4. Disconnect the power supply cables from their connectors on the system board. Removing and installing Field Replaceable Units (FRUs)

  • Page 80: Installing The System Board

    5. Remove the eight (#6-32) hex-head screws and single (6-32) screw that secures the system-board to the chassis. 6. Slide the system board and lift the system-board assembly at an angle out of the chassis. Installing the system board CAUTION: The information in this section is intended for authorized service technicians only.
  • Page 81 Removing and installing Field Replaceable Units (FRUs)
  • Page 82 Removing and installing Field Replaceable Units (FRUs)
  • Page 83 Steps 1. Slide and insert the system board at an angle as shown in the image to make the type C toe-in to the hinge saddle. 2. Replace the eight (#6-32) hex-head screws and single (6-32) screw to secure the system-board to the chassis. 3.

  • Page 84: Chapter 8: Software

    ● Windows 11 Downgrade (Windows 10 image), 64-bit ● Windows 10 CMIT Government Edition, 64-bit (China only) Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 85: Chapter 9: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 86: System Setup Options

    NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 30. System setup options—System information menu Overview ChengMing 3911 Tower BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 87 Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is disabled. For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process.
  • Page 88 By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems.
  • Page 89 Table 32. System setup options—Integrated Devices menu (continued) Integrated Devices NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of this setting. Rear USB Configuration Enables or disables individual USB ports. By default, Rear Port 1 (Top Left)* is selected. By default, Rear Port 2 (Top Right)* is selected.
  • Page 90 Table 35. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the onboard LAN controller. By default, Enabled with PXE is selected. Wireless Device Enable WLAN Enables or disables the internal WLAN device. Default: ON Bluetooth® Enables or disables the internal Bluetooth® device. Default: ON Enable UEFI Network Stack Enable UEFI Network Stack...
  • Page 91 BIOS. This option returns to disabled state when the system restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when PTT fTPM data needs to be cleared. SMM Security Mitigation SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
  • Page 92 Enables, disables, or permanently disables the BIOS module interface of the optional Absolute Persistence Module service from Absolute software. By default, the Enable Absolute option is enabled. For additional security, Dell Technologies recommends keeping the Enable Absolute option enabled. WARNING: The 'Permanently Disabled' option can only be selected once.
  • Page 93 Password prompt. ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a system may be lost or stolen. Password Configuration The Password configuration page includes several options for changing the requirements of BIOS passwords.
  • Page 94 Table 38. System setup options—Passwords menu (continued) Passwords By default, the Admin Setup Lockout option is disabled. For additional security, Dell Technologies recommends keeping the Admin Setup Lockout option disabled. Master Password Lockout Enable Master Password Lockout The Master Password Lockout setting allows you to disable the Recovery Password feature.
  • Page 95 Table 39. System setup options—Update and Recovery menu (continued) Update and Recovery Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed. Default: ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool.
  • Page 96 Table 41. System setup options—Keyboard menu (continued) Keyboard Enable Numlock LED Enables or disables Numlock LED when the computer boots. Default: ON Table 42. System setup options—Pre-boot Behavior menu Pre-boot Behavior Warnings and Errors Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors.

  • Page 97: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 98: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 99: System And Setup Password

    7. The computer will restart after the BIOS update is completed. System and setup password Table 46. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 100: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 101: Chapter 10: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 102 Turns on when the computer reads from or writes to the hard drive. Table 47. System diagnostic lights Power button LED Description status Power is Off. LED is blank. Blinking Amber The Initial State of LED at power-up. NOTE: See the table below for Blinking Amber pattern diagnostic suggestions and possible failures. Solid Amber The second state of the LED at power-up indicates that the POWER_GOOD signal is active and it is likely that the power supply is fine.

  • Page 103: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 104: Chapter 11: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 49. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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