This manual is intended only for trained servicers who are familiar with Lenovo products. Use this manual to troubleshoot problems effectively. Before servicing a Lenovo product, make sure to read all the information under “Safety information” on page 1 and “Important service information”...
Safety information Safety information This chapter presents the following safety information that you need to get familiar with before you service a Lenovo computer: • “General safety” on page 2 • “Electrical safety” on page 3 • “Safety inspection guide” on page 5 •...
Lenovo G460e/G560e Hardware Maintenance Manual General safety Follow these rules below to ensure general safety: • Observe a good housekeeping in the area where the machines are put during and after the maintenance. • When lifting any heavy object: 1. Make sure that you can stand safely without slipping.
Electrical safety Observe the following rules when working on electrical equipments. Important: Use only approved tools and test equipments. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have rubber floor mats near their machines that contain small conductive fibers to decrease electrostatic discharges.
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Lenovo G460e/G560e Hardware Maintenance Manual • Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Lenovo G460e/G560e Hardware Maintenance Manual Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
Safety notices: multilingual translations The safety notices in this section are provided in English, French, German, Hebrew, Italian, Japanese, and Spanish. Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer.
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Lenovo G460e/G560e Hardware Maintenance Manual Safety notice 2 DANGER Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations.
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Safety information Safety notice 3 DANGER The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack.
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Lenovo G460e/G560e Hardware Maintenance Manual Safety notice 4 DANGER The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations.
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Safety information Safety notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water at least for 15 minutes. Seek medical care if any symptoms caused by the fluid are present after washing.
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Lenovo G460e/G560e Hardware Maintenance Manual Safety notice 6 DANGER To avoid shock, do not remove the plastic cover that protects the lower part of the inverter card. Afin d’éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d’alimentation.
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Safety information Safety notice 8 DANGER Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d’alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d’interface.
Lenovo G460e/G560e Hardware Maintenance Manual Laser compliance statement Some models of Lenovo computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S.
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A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following: DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
To download software fixes, drivers, and BIOS, follow the steps below: 1. Go to http://consumersupport.lenovo.com/. 2. Enter a serial number or select a product or use Lenovo smart downloading. 3. Select the BIOS/Driver/Applications and download. 4. Follow the directions on the screen and install the necessary software.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: • If you are instructed to replace an FRU, but the replacement does not solve the problem, reinstall the original FRU before you continue. • Some computers have both a processor board and a system board. If you are instructed to replace either of them, and replacing one of them does not solve the problem, reinstall that board, and then replace the other one.
Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts.
General checkout This chapter presents the following information: • “What to do first” on page 20 • “Power system checkout” on page 21 Before you go to the checkout, make sure to read the following important notes: Important notes: • Only certified trained personnel can service the computer. •...
Lenovo G460e/G560e Hardware Maintenance Manual What to do first When you do return an FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: 1. Name and phone number of servicer 2.
4. If the voltage is acceptable, do the following: • Replace the system board. • If the problem continues, go to “Lenovo G460e/G560e” on page 27. Note: Noise from the AC adapter does not always indicate a defect. Checking operational charging...
Lenovo G460e/G560e Hardware Maintenance Manual Perform operational charging. If the battery status indicator or icon does not light on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon is still off, replace the battery pack.
System. In order to save application files and the initial backed up files of the system, the hard disk in a Lenovo computer includes a hidden partition when it is shipped. If you need to restore the system to the point of your first boot up, just enter Lenovo OneKey Rescue System and run Restore to factory default.
Note: The recovery process might take up to 2 hours. Passwords As many as two passwords may be needed for any Lenovo computer: the power- on password (POP) and the supervisor password (SVP). If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on.
Power management Note: Power management modes are not supported for APM operating system. To reduce power consumption, the computer has three power management modes: screen blank, sleep (standby), and hibernation. Screen blank mode If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off.
Lenovo G460e/G560e Hardware Maintenance Manual Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the hard disk. • The system is powered off. To cause the computer to enter hibernation mode, follow the steps below: •...
• “FRU replacement notices” on page 32 • “Removing and replacing an FRU” on page 33 • “Locations” on page 72 • “Parts list” on page 75 Specifications The following table lists the specifications of the Lenovo G460e/G560e: Table 1. Specifications Feature Processor Core Chipset...
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Lenovo G460e/G560e Hardware Maintenance Manual Table 1. Specifications (continued) Feature I/O port MODEM slot Audio Video Ethernet (on the system board) PCI Express Mini Card slot WLAN WWAN Bluetooth wireless Keyboard Touch pad Integrated camera Battery AC adapter Pre-installed operating system Description •...
Status indicators The system status indicators below show the computer status: G460e: G560e: Lenovo G460e/G560e...
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Lenovo G460e/G560e Hardware Maintenance Manual Table 2. Status indicators Indicator Caps lock (G460e): (G560e): Num lock (G460e): (G560e): Power on Battery status Wireless status Drive in use White: Data is being read from or written to the hard disk Meaning White: Caps Lock mode is enabled.
Fn + Home: Fn + End: Fn + PgDn (G460e): Fn + Fn + Lenovo G460e/G560e Description Turn on/off the integrated camera. Enter sleep mode. Turn on/off the backlight of the LCD screen. Open the interface for the display device switch to select this notebook or an external display.
This section presents notices related to removing and replacing parts. Read this section carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the Lenovo computer, this problem is addressed with special nylon-coated screws that have the following characteristics: •...
Before touching it, establish personal grounding by touching a ground point with one hand or using an electrostatic discharge (ESD) strap (P/N 6405959) to remove potential shock reasons. Note: The illustrations used in this section are of the Lenovo G560e, unless otherwise stated. Lenovo G460e/G560e...
Lenovo G460e/G560e Hardware Maintenance Manual 1010 Battery pack DANGER Only use the battery specified in the parts list for your computer. Any other battery could ignite or explode. Figure 1. Removal steps of battery pack Unlock the manual battery latch...
Lenovo G460e/G560e 1020 Dummy card For access, remove this FRU: • “1010 Battery pack” on page 34 Figure 2. Removal steps of dummy cards Remove the dummy card in the direction shown by arrows...
• Never remove the drive while the system is operating or is in suspend mode. Figure 4. Removal steps of hard disk drive Remove the frame fixing screws Pull the tab in the direction shown by arrow Lenovo G460e/G560e...
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Lenovo G460e/G560e Hardware Maintenance Manual Take out the hard disk drive secured in a metal frame Step When installing: Make sure that the HDD connector is attached firmly. Screw (quantity) M2.5 × 4 mm, flat-head, nylok-coated Color Torque Black 2.0 ~ 2.5 kgfcm...
Step Screw (quantity) G460e: M2.5 × 10 mm, flat-head, nylok- coated (1) G560e: M2.5 × 4 mm, flat-head, nylok- coated (1) Lenovo G460e/G560e . Pull the optical drive out in the Color Black Torque 2.0 ~ 2.5 kgfcm...
Notes: wireless LAN card has 2 cables in step Wireless LAN card in some models may have 3 cables in step Step Screw (quantity) M2 × 3 mm, flat-head, nylok-coated (1) Black Lenovo G460e/G560e Color , and then remove the Torque 1.5 ~ 2.0 kgfcm...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 7. Removal steps of PCI Express Mini Card for wireless LAN/WAN (continued) Remove the card in the direction shown by arrow G460e: G560e: When installing: • In models with a wireless LAN card that has two antenna connectors, plug the black cable (1st) (MAIN) into the jack labeled 1, and the white cable (2nd) (AUX) into jack labeled 2 on the card.
Screw (quantity) G460e: M2.5 × 4 mm, flat-head, nylok- coated (3) G560e: M2 × 3 mm, flat-head, nylok- coated (1) M2.45 × 8 mm, flat-head, nylok- coated (2) Lenovo G460e/G560e Color Black Torque 1.5 ~ 2.0 kgfcm 2.0 ~ 2.5 kgfcm...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 8. Removal steps of keyboard (continued) Loosen the keyboard with fingers in the direction shown by arrows...
Lenovo G460e/G560e Figure 8. Removal steps of keyboard (continued) Lift the keyboard a little , and then detach the connector in the direction shown by arrow G460e: G560e: When installing: Make sure that the FPC connector is attached firmly.
Lenovo G460e/G560e Hardware Maintenance Manual 1090 Fan assembly and Heat Sink assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover”...
Figure 9. Removal steps of fan assembly and heat sink assembly (continued) Loosen four screws to lift the heat sink assembly. Step Screw (quantity) M2.5 × 3.2 mm, flat-head, nylok-coated Lenovo G460e/G560e Color Torque White 2.0 ~ 2.5 kgfcm...
Lenovo G460e/G560e Hardware Maintenance Manual 1100 Keyboard bezel For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 • “1050 Optical drive” on page 39 •...
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Figure 10. Removal steps of keyboard bezel (continued) Remove the screw Step Screw (quantity) M2.5 × 4 mm, flat-head, nylok-coated (1) Black Lenovo G460e/G560e Color Torque 1.5 ~ 2.0 kgfcm...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 10. Removal steps of keyboard bezel (continued) Detach two FPC connectors in the direction shown by arrow . Unplug the microphone connector in the direction shown by arrow When installing: Make sure that all the FPC connectors, microphone connectors...
Remove two screws , and then remove the power board G460e: G560e: Step Screw (quantity) G460e: M2 × 2.5 mm, flat-head, nylok- coated (2) G560e: M2 × 3 mm, flat-head, nylok- coated (2) Lenovo G460e/G560e Color Torque Black 1.5 ~ 2.0 kgfcm...
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Lenovo G460e/G560e Hardware Maintenance Manual G460e: Remove three screws G560e: Remove four screws Step , and then remove the speakers , and then remove the speakers Screw (quantity) G460e: M2.5× 5.7 mm, flat-head, nylok- coated (3) G560e: M2.5 × 5.7 mm, flat-head, nylok-...
• “1050 Optical drive” on page 39 • “1060 DIMM” on page 40 • “1070 PCI Express Mini Card for wireless LAN/WAN” on page 41 • “1080 Keyboard” on page 43 • “1100 Keyboard bezel” on page 48 Lenovo G460e/G560e...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 11. Removal steps of system board G460e: Remove three screws direction shown by arrows . Unplug four microphone connectors in the...
When installing: Make sure that all the connectors are attached firmly. Step Screw (quantity) G460e: M2.5 × 4 mm, flat-head, nylok-coated G460e: M2.5 × 4 mm, flat-head, nylok-coated Lenovo G460e/G560e . Unplug four microphone connectors in the Color Torque Black...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 11. Removal steps of system board (continued) Remove the system board in the direction shown by arrow When installing: When attaching the system board to the base cover, adjust the placement of the wireless radio switch as shown in...
Lenovo G460e/G560e 1120 LCD unit For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 •...
Lenovo G460e/G560e Hardware Maintenance Manual G560e: Release the antenna cables from the cable guides in the direction shown by arrows Step When installing: • Route the antenna cables along the cable guides. As you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
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Lenovo G460e/G560e Figure 12. Removal steps of LCD unit (continued) Remove the LCD unit in the direction shown by arrows...
Lenovo G460e/G560e Hardware Maintenance Manual 1130 CPU For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 •...
, then remove the USB in the direction shown by arrow When installing: Make sure that the power connector is attached firmly. Step Screw (quantity) M2 × 3 mm, flat-head, nylok-coated (1) Lenovo G460e/G560e Color Torque Black 1.5 ~ 2.0 kgfcm...
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Lenovo G460e/G560e Hardware Maintenance Manual Figure 14. Removal steps of base cover and bluetooth card (continued) Remove the power assembly in the direction shown by arrow Remove the bluetooth card in the direction shown by arrow...
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FCC labels, find duplicates of them in the label kit and apply them to the new base cover. For the location of each label, refer to the following figure: Lenovo G460e/G560e...
Lenovo G460e/G560e Hardware Maintenance Manual 1150 LCD front bezel For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 •...
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Screw (quantity) G460e: M2.5 × 5 mm, flat-head, nylok- coated (4) G560e: M2.5 × 5 mm, flat-head, nylok- coated (6) Remove the LCD front bezel in the direction shown by arrows Lenovo G460e/G560e Color Torque White 2.0 ~ 2.5 kgfcm...
Lenovo G460e/G560e Hardware Maintenance Manual 1160 LCD panel, LCD cable and hinges For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover”...
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Figure 16. Removal steps of LCD panel, LCD cable and hinges (continued) G460e: Remove six screws G560e: Remove eight screws and the hinges in the direction shown by arrows Lenovo G460e/G560e and the hinges in the direction shown by arrows...
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Lenovo G460e/G560e Hardware Maintenance Manual Step Screw (quantity) G460e: M2 × 2 mm, flat-head, nylokcoated (6) G560e: M2 × 2 mm, flat-head, nylokcoated (8) Color Torque Black 1.5 ~ 2.0 kgfcm...
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Lenovo G460e/G560e Figure 16. Removal steps of LCD panel, LCD cable and hinges (continued) Note: The LCD cables are attached to the LCD panel by a metal connector. Peel off the adhesive tape and detach the connector in the direction shown by arrow When installing: Make sure that the metal connector is attached firmly.
Lenovo G460e/G560e Hardware Maintenance Manual 1170 Integrated camera For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 •...
Lenovo G460e/G560e 1180 Antenna assembly and LCD cover For access, remove these FRUs in order: • “1010 Battery pack” on page 34 • “1020 Dummy card” on page 35 • “1030 Hard disk drive(HDD)/Memory/Mini PCI Express Card slot compartment cover” on page 36 •...
Lenovo G460e/G560e Hardware Maintenance Manual Locations Front view Integrated camera (Select models only) Wireless module antennas (Select models only) Speaker Power button OneKey Rescue System button System status indicators Built-in microphone Note: For the description of each indicator, see “Status indicators” on page 29.
Lenovo G460e/G560e Hardware Maintenance Manual Bottom and Left-side view Kensington slot Fan louvers RJ-45 port VGA port USB port Battery latch - spring loaded Battery pack Battery latch - manual Hard disk drive (HDD)/Memory/Mini PCI Express Card slot compartment...
• “Keyboard” on page 83 • “Miscellaneous parts” on page 86 • “AC adapters” on page 87 • “Power cords” on page 88 Notes: • Each FRU is available for all types or models, unless specific types or models are specified. Lenovo G460e/G560e...
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Hard disk drive, 500G 5400rpm SATA, Toshiba MK5065GSX 5400RPM 500G Hard disk drive, 750G 5400rpm SATA, WD7500BPVT- 24HXZT1 5400RPM 750G Hard disk drive, 750G 5400rpm SATA, TBD Hard disk drive, 750G 5400rpm SATA, TBD Lenovo G460e/G560e FRU no. CRU ID 11012299 11012849 20002266...
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Lenovo G460e/G560e Hardware Maintenance Manual Table 5. Parts list—Overall (continued) Hard disk drive, 320G 7200rpm SATA, WD WD3200BEKT 7200RPM 320G Hard disk drive, 320G 7200rpm SATA, Hitachi HTS723232A7A364 7200RPM 320G Hard disk drive, 320G 7200rpm SATA, Seagate ST320LT007 7200RPM 7MM 320G...
LCD FRUs In Lenovo G460e/G560e, there are following types of LCDs. • “14.0-in. HD TFT” G460e • “15.6-in. HD TFT” G560e Lenovo G460e/G560e...
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Lenovo G460e/G560e Hardware Maintenance Manual 14.0-in. HD TFT (G460e) Table 6. Parts list—14.0-in. HD TFT PAW10 LCD BEZEL W/CAMERA HOLE NIWE1 SCREW PAD-TEXTURE NIWE1 LED MYLAR-TEXTURE NIWE1 LCD BRACKET 14 R+L 14.0 HD LED Panel, B140XW01 V8 14.0 HD LED Panel, N140BGE-L21 14.0 HD LED Panel, LP140WH4-TLA1...
Keyboard Table 8. Parts list—Keyboard Language Chicony G460e Sunrex Lenovo G460e/G560e International English Swiss Slovenian Slovak Icelandic Bulgarian Four Nordic countries Hungarian Hebrew Greek Dutch Czech Japanese Brazilian Arabic German French Russian Traditional Chinese Korean Canadian English&French Latin Portuguese Thai...
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Lenovo G460e/G560e Hardware Maintenance Manual Table 8. Parts list—Keyboard Language G460e (continued) G560e Russian Traditional Chinese Korean Canadian English&French Latin Portuguese Sunrex Thai (continued) Turkish Spanish Italian U.K. English English Bulgarian Czechoslovakian German Arabic Brazilian English U.K. English Italian Spanish...
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(continued) (continued) Czech Dutch Greek Hebrew Hungarian Belgian Icelandic Slovak Slovenian Swiss International English Canadian English&French Four Nordic countries Bulgarian Czechoslovakian Lenovo G460e/G560e CRU ID 25009958 25009959 25009960 25009754 25009929 25009961 25009962 25009963 25009964 25009965 25009966 25009967 25010117 25009969 25009970...
Lenovo G460e/G560e Hardware Maintenance Manual Power cords A Lenovo power cord for a specific country or region is usually available only in that country or region: Table 11. Parts list—3-pin power cords Region • SSD YD-118-1+IEC53RVV+SSD-3-2B-1 1m • LINETEK PC323+RVV300/300+LS15 1m Argentina •...
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Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are either registered trademarks or trademarks of Lenovo in the United States and/or other countries: Lenovo Lenovo logo...