Page 1 Maintenance Guide NEC Express Server Express5800 Series Express5800/R120h-1M, R120h-2M (3rd-Gen) EXP804, EXP805 (N8100-2834F/2835F/2836F/2837F/ 2838F/2839F) Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10.201.31-104.01 July 2020 © NEC Corporation 2020...
Page 2: Manuals
Getting Started Describes how to use this server, from unpacking to operations. See this guide first and read the outline of this product. The electronic edition has been published on a website (https://www.58support.nec.co.jp/global/download/). User’s Guide Chapter 1: General Description Overviews, names, and functions of the server’s parts...
Page 3: Table Of Contents
Contents Contents Manuals................................. 2 Contents ................................3 Conventions Used in This Document ........................6 Signs and symbols for safety ........................6 Notations used in the text ..........................7 Optical disk drive ............................7 Hard disk drive .............................. 7 Abbreviations of Operating Systems (Windows) ................... 8 Abbreviations of Operating Systems (Linux) ....................
Page 4 5 ................................. 103 Various functions of the iLO5 ......................103 NMI Function ..........................105 NEC ESMPRO ............................106 NEC ESMPRO ServerAgentService (for Windows) ............... 106 NEC ESMPRO Manager ........................ 107 NEC Product Info Collection Utility ......................108 Usage (for Windows) ........................108 Smart Storage Administrator ........................
Page 5 Contents Glossary ..............................135 Revision Record ............................136 Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 6: Conventions Used In This Document
Conventions Used in This Document Conventions Used in This Document Signs and symbols for safety WARNING and CAUTION are used in this guide as the following meaning. WARNING Indicates there is a risk of death or serious personal injury CAUTION Indicates there is a risk of burns, other personal injury, or property damage Precautions and notices against hazards are presented with one of the following three symbols.
Page 7: Notations Used In The Text
Conventions Used in This Document Notations used in the text In addition to safety-related symbols urging caution, three other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.
Page 8: Abbreviations Of Operating Systems (Windows)
Conventions Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2019 Standard Windows Server 2019 Windows Server 2019 Datacenter...
Page 9: Trademarks
Trademarks Trademarks Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries. Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc.
Page 10: License Notification
License Notification License Notification Open source software of following license is included in the part of this product (system utility).  UEFI EDK2 License  The MIT License Agreement  PNG Graphics File Format Software End User License Agreement  zlib End User License Agreement UEFI EDK2 License UEFI EDK2 Open Source License...
Page 11 License Notification THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 12 License Notification PNG Graphics File Format Software End User License Agreement --------------------------------------------------------------------------- Copyright (c) 1998-2001 Greg Roelofs. All rights reserved. This software is provided "as is," without warranty of any kind, express or implied. In no event shall the author or contributors be held liable for any damages arising in any way from the use of this software.
Page 13: Warnings And Additions To This Document
If you have any concerns, or discover errors or omissions in this document, contact your sales representative. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations. The sample values used in this document are not actual values.
Page 14: Chapter 1 Maintenance
NEC Express5800 Series Express5800/R120h-1M, R120h-2M Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Relocation and Storage Describes how to relocate and store this server. 2. Daily Maintenance Describes what you confirm for daily use, how to manage files, and how to clean the server.
Page 15: Relocation And Storage
Chapter 1 Maintenance 1. Relocation and Storage Relocation and Storage Follow the steps below if you want to relocate or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory Notices.
Page 16: Daily Maintenance
NEC recommends that you back up data before applying the latest update. Checking Alerts Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the monitored server and that no alerts have been issued. You can download and install NEC ESMPRO Manager (for Windows) from our Website.
Page 17: Checking Status Led
Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED After powering on the server or before shutting down the system and powering off the server, check STATUS LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (4. Names and Functions of Parts) in User’s Guide.
Page 18: Cleaning The Server
Chapter 1 Maintenance 2. Daily Maintenance Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the surfaces. Important  Do not use thinner and benzene, and other volatile solvents to clean the server.
Page 19: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 20: Collecting Failure Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Failure Information If the server does not work normally, you can collect failure information by using the following way. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
Page 21 Chapter 1 Maintenance 4. Collecting Failure Information Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu. Type the file name of the archived log in File name.
Page 22: Windows Server 2016
Chapter 1 Maintenance 4. Collecting Failure Information Windows Server 2016 Right-click the left bottom of screen, and click Event Viewer from the menu displayed. Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components.
Page 23: Windows Server 2012 R2
Chapter 1 Maintenance 4. Collecting Failure Information Windows Server 2012 R2 Click Settings on Charms Bar. To go to the step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu Click Control Panel from Settings.
Page 24 Chapter 1 Maintenance 4. Collecting Failure Information Click View event logs of System and Security on Control Panel. Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu.
Page 25: Collecting Configuration Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Configuration Information This section describes how to collect hardware information or configuration. Tips If a STOP error, system error, or system stall occurs, restart Windows and then follow the procedure below. Windows Server 2019 Right-click the left bottom of screen, and click Run from the menu displayed.
Page 26: Windows Server 2016
Chapter 1 Maintenance 4. Collecting Failure Information Windows Server 2016 Right-click the left bottom of screen, and click Run from the menu displayed. Type msinfo32.exe, and then press <Enter> key. System Information starts. Click Export from File menu. Type a file name to save in File Name, and then Click Save. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 27: Windows Server 2012 R2
Chapter 1 Maintenance 4. Collecting Failure Information Windows Server 2012 R2 1. Click Search on Charms Bar. You can also use Run feature by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu 2. Type msinfo32.exe in the text box, and then press <Enter> key. [Search] [Run] 3.
Page 28: Collecting Memory Dump
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Memory Dump If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location for saving the diagnostic information. For details, see Chapter 1 (6.1 Specifying Memory Dump Settings (Debug Information)) in "Installation Guide (Windows)".
Page 29: Troubleshooting
Chapter 1 Maintenance 5. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of the following checklist before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the subsequent check and processing instructions.
Page 30 Chapter 1 Maintenance 5. Troubleshooting Fail to power on the server □ Did you press POWER Switch? → Press the power switch and verify that the power lamp has turned green. □ Does the POWER LED light amber? → Press the power switch and wait for 45 seconds. □...
Page 31 Chapter 1 Maintenance 5. Troubleshooting Recovering from a Red Screen of Death (RSOD) screen. Example of Red Screen of Death (RSOD) screen Are the installed memory and PCI device supported by the device? □ → The functionality of devices other than those specified by our firm cannot be guaranteed. □...
Page 32: Problem Of Booting Expressbuilder
Chapter 1 Maintenance 5. Troubleshooting Problem of booting EXPRESSBUILDER EXPRESSBUILDER cannot start. □ Is the system status correct? EXPRESSBUILDER cannot start when the settings of BIOS/iLO are incorrect. To correct the internal → settings, try the following procedure in order. (a).
Page 33: Problem Of Installing Os
Chapter 1 Maintenance 5. Troubleshooting Problem of Installing OS Unable to create a partition when installing Windows Server 2012 R2  Is the following message displayed?  The message above means that you failed to create a partition. In this case, delete the partition you attempted to create, and then create a new partition.
Page 34 Chapter 1 Maintenance 5. Troubleshooting  Did you create a logical drive?  For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility (Off- line Utility or LSI Software RAID Configuration Utility) to install OS. Unable to install Windows ...
Page 35: Problem Of Starting Os
Chapter 1 Maintenance 5. Troubleshooting Problem of Starting OS Unable to start OS  Have the settings of the RAID controller changed?  Specify the correct settings with RAID Configuration Utility (Off-line Utility or LSI Software RAID Configuration Utility).  Is the RAID controller found by POST? ...
Page 36 Chapter 1 Maintenance 5. Troubleshooting  Is secure boot enabled?  To make the option card recognizable as a bootable device when Secure Boot has been enabled, you need to have an option card UEFI driver that has been signed with the Microsoft key. Set all option cards to signed UEFI driver.
Page 37: Problem Of Raid System
Chapter 1 Maintenance 5. Troubleshooting Problem of RAID System Unable to rebuild the RAID array  Is the capacity of the hard disk drive to be rebuilt correct?  Use a hard disk drive with the same capacity as that of the faulty hard disk drive. ...
Page 38 Chapter 1 Maintenance 5. Troubleshooting  If the controller is recognized by the system ROM, then reseat the controller.  Run controller diagnostics and follow the steps displayed.  Update the firmware.  Download the Active Health System log. Controllers are no longer redundant (the controller shows errors during the POST process, or the cache is disabled) ...
Page 39 Chapter 1 Maintenance 5. Troubleshooting The Smart Array controller does not show logical drives after moving drives to a new server or JBOD  Be sure to follow all drive roaming rules when migrating drives. Note Drive roaming lets you move disk drives and arrays while maintaining data availability.
Page 40: Problem Of Internal Devices And Other Hardware
Unable to access the hard disk drive  Is the hard disk drive supported by the server?  Operation of any device that is not authorized by NEC is not supported.  Is the hard disk drive properly installed? ...
Page 41 Chapter 1 Maintenance 5. Troubleshooting  If a dummy tray is attached, verify that it is attached correctly.  Run SSA and check the status of the failed drive.  Be sure the replacement drives within an array are the same size or larger. ...
Page 42  Be sure the internal or external devices being installed are a supported option on the server.  Be sure the issue is not caused by a change to the hardware release. For details, see the NEC web site. ...
Page 43 Chapter 1 Maintenance 5. Troubleshooting 2. Reduce the server to the minimum hardware configuration by removing all cards or devices that are not necessary to power on the server. Keep the monitor connected to view the server power-on process. 3. Reconnect power, and then power on the system. If the system fails in this minimum configuration, one of the primary components has failed.
Page 44 Chapter 1 Maintenance 5. Troubleshooting  For BladeSystem c-Class enclosure fan issues, review the fan section of OA SHOW ALL and the FAN FRU low-level firmware. The cooling fan operates at a higher speed than normal.  In the iLO web interface, navigate to the Information > System Information page and check the following information: - Click the Fans tab Fan speeds can be high if a sensor temperature is within approximately 10°C of...
Page 45 Chapter 1 Maintenance 5. Troubleshooting Server is out of memory  Be sure the memory meets the server requirements. For details, see User’s Guide of the server.  Be sure no operating system errors are indicated.  Update the system ROM to the latest version. POST error message or IML message of DIMM is displayed.
Page 46 Chapter 1 Maintenance 5. Troubleshooting Server restarts or powers down unexpectedly  Reseat the DIMM.  Update the system ROM to the latest version.  Replace the DIMM. Parity errors occur  Reseat the DIMM.  Update the system ROM to the latest version. ...
Page 47 Chapter 1 Maintenance 5. Troubleshooting If NVDIMM-N Memory Interleaving is enabled, all NVDIMMs on a processor are disabled  Sanitize the NVDIMM  If the error persists, replace the NVDIMM. If NVDIMM-N Memory Interleaving is disabled, only the NVDIMM indicated is disabled ...
Page 48 Chapter 1 Maintenance 5. Troubleshooting If one or more new NVDIMMs are installed in the server where the NVDIMM has been already installed, an Error message indicating that all the NVDIMMs are disabled will be registered  Do one of the following: - Remove the newly installed NVDIMMs to continue using the existing NVDIMMs in the server.
Page 49 Chapter 1 Maintenance 5. Troubleshooting  Was the NVDIMM moved?  Perform one of the procedures below. - To preserve data, install the NVDIMM in the location indicated by the message. - Sanitize all NVDIMMs indicated by the message. The data on the NVDIMM is not available after sanitization.
Page 50 Chapter 1 Maintenance 5. Troubleshooting - If the NVDIMM was previously installed in a server that had Channel Interleaving enabled, enable Channel Interleaving in System Utility. - Sanitize all NVDIMMs on processor X. POST error message or IML message is displayed, and all NVDIMMs in the system are disabled ...
Page 51 Chapter 1 Maintenance 5. Troubleshooting 1. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. 2. Replace the remaining processor with a known functional processor. If the issue is resolved after you restart the server, a fault exists with one or more of the original processors.
Page 52 Chapter 1 Maintenance 5. Troubleshooting The tape drive is stuck and will not eject  Manually press the eject button. Wait for up to 10 minutes for the tape to rewind and eject.  Perform a forced eject: 1. Press and hold the Eject button for at least 10 seconds. 2.
Page 53 Chapter 1 Maintenance 5. Troubleshooting  Check whether Tape Error LED is on. 1. Reload the tape that might be the cause of trouble. If the blink of Tape Error LED stops, there is no trouble. 2. Load a new tape or a tape with which no trouble is confirmed. If the blink of Tape Error LED stops, there is no trouble.
Page 54 Chapter 1 Maintenance 5. Troubleshooting ［?］The monitor does not function properly when the power saver feature is used.  Check that the power saver feature is supported by the monitor. If it is not supported, make the feature disabled. ［?］The colors of video are not displayed properly on the monitor. ...
Page 55 Chapter 1 Maintenance 5. Troubleshooting ［?］Recovery method is required from the system while you change an expansion board on a server encrypted by BitLocker.  In case you change an expansion board on a server encrypted by BitLocker, disable BitLocker before changing the expansion board.
Page 56 Chapter 1 Maintenance 5. Troubleshooting ［?］Network controller or LOM Card has stopped operating after the addition of expansion board to the server.  Check that there are no poor connections.  Check that the server and the operating system support the controller. ...
Page 57 Chapter 1 Maintenance 5. Troubleshooting ［?］A POST Error message or an IML message will be registered on an arbitrary server where the Flash Backup Unit (FBU) is configured for the Smart Array Controller  Check that Flash Backup Unit (FBU) is properly installed. ...
Page 58: Problem Of Os Operation
Chapter 1 Maintenance 5. Troubleshooting Problem of OS Operation ［?］Windows operation is unstable  Have you installed Starter Pack?  See "Installation Guide (Windows)" to install Starter Pack. If you restore the Windows from a backup tool, Starter Pack is needed to install again. ［?］Cannot turn the power OFF at the blue screen (STOP error screen) ...
Page 59 Chapter 1 Maintenance 5. Troubleshooting Setting the organization name and owner name in the system ［?］  Edit the following registry. Edit the registry with extreme care. 1. Sign in to Windows that has been installed to this unit with the account for the Administrator right. 2.
Page 60: Problem Of Starter Pack Dvd
For details of NEC ESMPRO ServerAgentService (for Windows), see NEC ESMPRO ServerAgentService Installation Guide (Windows) in Starter Pack. ［?］The problem of NEC ESMPRO Manager  For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide or online help. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 61: Problem Of Optical Disk Drive
Chapter 1 Maintenance 5. Troubleshooting 5.10 Problem of Optical Disk Drive ［?］Unable to access or play CD, DVD and other optical disks  Is the disk properly set in the optical disk drive tray?  There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder. ［?］Unable to access or play DVD/CD-ROMs ...
Page 62: Problem Of Others
Chapter 1 Maintenance 5. Troubleshooting ［?］Data read out from a CD-ROM or a DVD drive is broken or data cannot be read out.  If contamination or residue is left on the surface of CD or DVD, clean the drive and the disc. In case a label is attached to the surface of disc, remove the label and the residue of adhesive.
Page 63 >set devmgr_show_nonpresent_devices=1 >Start DEVMGMT.MSC When refer to network of NEC ESMPRO Manager, duplicate network card will be displayed after change CPU processor kit configuration. Please ignore the network device which are not displayed on OS, the detail information of its network device will be displayed “Unknown“.
Page 64 Chapter 1 Maintenance 5. Troubleshooting ● Notes for using VMware ESXI This caution is about the screen display of VMware vSphere : Monitor > Hardware > System Sensor > Sensor when the ESXi is booted. There are cases where the following Heartbeat Lost sensor displays “Warning(Yellow)”. [Device] I/O Module (n) LOM_Link_P(n)：Heartbeat Lost-Assert [Device] I/O Module (n) NIC_Link_P(n)：Heartbeat Lost-Assert *n represents LAN port number P1-P4...
Page 65 Chapter 1 Maintenance 5. Troubleshooting ● Notes for using Linux OS Please use device name of LOM/Option NIC, which recognized automatically by OS. Please do not change or fix the option NIC device name that based on PCI address when customizing udev rule.
Page 66: Windows System Recovery
Chapter 1 Maintenance 6. Windows System Recovery Windows System Recovery Recover the Windows system by using the following instructions if the system does not work normally.  Note After recovering the system, be sure to install each driver and Standard Program Package.
Page 67: Recovery Of Windows Server 2016 / Windows Server 2012 R2
Chapter 1 Maintenance 6. Windows System Recovery Recovery of Windows Server 2016 / Windows Server 2012 R2 If the Windows does not start normally, you can recover it using the feature of the Windows installation disc. To run this feature, start the installation disc, and then choose Repair your computer in Windows Setup wizard.
Page 68: Resetting And Clearing The Server
Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server See this section if the server does not work or if you want to set the system settings back to the default settings. Software Reset In case POST processing stops and does not operate, or the server stops during the start-up of System Utility, press <Delete>...
Page 69: Initialization Of System Configuration Information
Chapter 1 Maintenance 7. Resetting and Clearing the Server Initialization of System Configuration Information Description on the Features of System Maintenance Switch Here we describe the features of system maintenance switch of the server. Table: Detailed Features of System Maintenance Switch Position Default Configuration...
Page 70: Operation Procedure Of System Maintenance Switch
Chapter 1 Maintenance 7. Resetting and Clearing the Server Operation Procedure of System Maintenance Switch When you operate the system maintenance switch, follow the procedure below. Check the position of the system maintenance switch: SWx (x stands for the number of the switch). Regarding the positions of system maintenance switch, refer to the following diagram of R120h-2M or R120h-1M.
Page 71 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-2M In case all the switches are OFF (default) ＯＮ１２３４５６７８９ 10 11 12 (Ex.) In case you changed only SW6 to ON ＯＮ...
Page 72 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-1M (Ex.) In case you changed only In case all the switches SW6 to ON are OFF (default) Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 73: Set The System Configuration Back To Default Values
Chapter 1 Maintenance 7. Resetting and Clearing the Server Set the System Configuration Back to Default Values In case the device cannot be started due to the change of system configuration etc., you can initialize the system configuration by operating the system maintenance switch SW6 on the motherboard. It has the same function as the Restore Default Manufacturing Settings in the System Default Options menu.
Page 74: Clearing A Password
Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing a Password In case you forget a password to log in System Utility or Power On Password, you can clear passwords by operating the system maintenance switch SW5. To operate the system maintenance switch SW5, follow the procedure below. Turn the system maintenance switch: SW5 into ON in accordance with Chapter 1 (7.4.2 Operating Procedure of System Maintenance Switch) in this manual Press POWER Switch to turn on the power.
Page 75: Chapter 2 Useful Features
5. iLO 5 This section explains iLO 5. 6. NEC ESMPRO This section explains NEC ESMPRO, an application for management and monitoring. 7. NEC Product Info Collection Utility This section explains the NEC Product Info Collection Utility. 8. Smart Storage Administrator This section explains Smart Storage Administrator.
Page 76: System Utilities
1. System Utilities Chapter 2 Useful Features System Utilities System Utilities are built into System ROM and provide boot order configuration instructions, diagnostics functions for detecting system errors, and log collection functions for quick analysis in case of system failure, in addition to system information display functions and device configuration functions.
Page 77: Raid System Configuration
Refer to following sections for detail of its operation. You can also configure RAID by Smart Storage Administrator. Refer to a document for detail that Smart Storage Administrator User’s Guide which is uploaded on the following ftp site. https://www.58support.nec.co.jp/global/download/ -[Rack]-[Express5800/R120h-1M] or [Express5800/R120h-2M] When...
Page 78 Chapter 2 Useful Features 2. RAID System Configuration Step2 The System Utilities menu appears. If you select System Configuration, the following submenu appears. Select Embedded Storage: HPE Smart Array S100i SR Gen10 and press the <Enter> key. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 79 Chapter 2 Useful Features 2. RAID System Configuration The following HPE Smart Array S100i SR Gen10 submenu appears. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 80: Exit Hpe Smart Array S100I Utility
Chapter 2 Useful Features 2. RAID System Configuration Exit HPE Smart Array S100i Utility To quit the utility, press the <Esc> key a few times or click the top of selection as below figure red square indicated. When the following screen appears, the HPE Smart Array S100i Utilities is exited. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 81: Menu Tree Of Hpe Smart Array S100I Utility
Chapter 2 Useful Features 2. RAID System Configuration Menu Tree of HPE Smart Array S100i Utility Menu Default Value Descriptions Controller Information HPE Smart Controller Information Controller Array S100 SR Gen10 PCIe device ID Device ID PCIe Slot number PCI Slot number Firmware version Firmware version Firmware release date...
Page 82 Chapter 2 Useful Features 2. RAID System Configuration Menu Default Value Descriptions > Clear Configuration Delete all the array present in the controller and the data present in the Delete All Array Configurations arrays will be lost. Delete RAID metadata on the drives which Delete configuration metadata on all are not part of array.
Page 83 Chapter 2 Useful Features 2. RAID System Configuration Menu Default Value Descriptions > Manage Array Display the list of logical unit. > List Logical Drives Display the detail of logical unit. - Logical Drive Details Edit the properties of logical unit - Edit Logical Drive Delete logical unit - Delete Logical Drive...
Page 84: Procedures For Using Configuration Utility
Chapter 2 Useful Features 2. RAID System Configuration Procedures for Using Configuration Utility 2.4.1 Create configuration Run HPE Smart Array S100i Utility. From the TOP menu screen of HPE Smart Array S100i Utility, select Array Configuration. Select Create Array. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 85 Chapter 2 Useful Features 2. RAID System Configuration Select drives that you needed and proceed to next form. Set RAID Level on the following screen, select the RAID level (RAID0 or RAID1) then proceed to next form. Important Although the [RAID 5] selection screen may be displayed, [RAID 5] is not supported on this server.
Page 86: 2.4.2 Rebuild
Chapter 2 Useful Features 2. RAID System Configuration Set the parameter of settings as shown below .Click the Submit Changes once finished the settings. 2.4.2 Rebuild Replace a physical device, and then rebuild operation will automatically start. The rebuilding is under running as below figures. (Status: Rebuilding) Tips The progress of rebuilding should be checked in SSA (Smart Storage Administrator) under Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 87: 2.4.3 Configure Hotspare
Chapter 2 Useful Features 2. RAID System Configuration 2.4.3 Configure HotSpare There are two kinds of Hot Spare Management Modes as the followings. • Dedicated Spare Once a failed drive is replaced, copyback will be executed. Therefore, the slot of the spare drive is no change. •...
Page 88 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Arrays. Select Array A (The Array that created already). Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 89 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Spare Drives. Select Assign Dedicated Spare. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 90 Chapter 2 Useful Features 2. RAID System Configuration Select the available drive then press Assigned Dedicated Spare. The successful message appeared as below figure. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 91 Chapter 2 Useful Features 2. RAID System Configuration Check the logical drive has a spare member that added before. From the TOP menu of HPE Smart Array S100i Utility, select Array Configuration. ① Select Manage Arrays. ② Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 92 Chapter 2 Useful Features 2. RAID System Configuration Select Array A (The array that created already). ③ Select List Logical Drives. ④ Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 93 Chapter 2 Useful Features 2. RAID System Configuration Select Logical Drive 1. ⑤ Select Logical Drive Details. ⑥ Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 94 Chapter 2 Useful Features 2. RAID System Configuration The spare drive information will list in the logical drive members. ⑦ 10. Exit HPE Smart Array S100i Utility. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 95 Chapter 2 Useful Features 2. RAID System Configuration Assign Auto Replace Spare 1. Refer to steps from 1 to 5 procedure in the section in 2.4.3 Configure HotSpare (1) Assigned Dedicated Spare and select Assign Auto Replace Spare. 2. Select the available drive and press Assign Auto Replace Spare. 3.
Page 96: 2.4.4 Others
Chapter 2 Useful Features 2. RAID System Configuration 2.4.4 Others Clear Configuration Clear the configuration information. Note this operation will make all data on the logic drive be erased and no longer accessible. Make sure all the data backups are done before do it. Start HPE Smart Array S100i Utility to clear the configuration information.
Page 97 Chapter 2 Useful Features 2. RAID System Configuration Select Delete All Array Configurations. Important The operation clears whole array information from controller and all data in the array will be lost. Note To delete the array data in physical drives, please select Delete configuration metadata on all physical drives.
Page 98 Chapter 2 Useful Features 2. RAID System Configuration All array data will be cleared and lost once click the Submit Changes. Successful message appeared after clear configuration then click Back to Main Menu. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 99 Chapter 2 Useful Features 2. RAID System Configuration Physical device information Use this feature to display physical device information. From the TOP menu of HPE Smart Array S100i Utility, select Disk Utilities. Select a drive to see more details. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 100 Chapter 2 Useful Features 2. RAID System Configuration Select Device Information. Then the drive information shows as below figure. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 101: Details Of Expressbuilder
Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Details of EXPRESSBUILDER For details on EXPRESSBUILDER, refer to Chapter 1(2. Details of EXPRESSBUILDER) of "Maintenance Guide (Common)". Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 102: Details Of Starter Pack
Chapter 2 Useful Features 4. Details of Starter Pack Details of Starter Pack For details on Starter Pack, refer to Chapter 1(3. Details of Starter Pack) of "Maintenance Guide (Common)". Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 103: Ilo 5
Downloads the Active Health System log. If necessary, the AHS Active health system log (AHS Log) log file may need to be sent to NEC, or the maintenance staff may collect it from you. The iLO linkage function enables detection and management of...
Page 104 Chapter 2 Useful Features 5. iLO 5 Extended license of Extended license of Item On-board function remote management remote (Advanced) N8115- management (Scale-out) N8115-34 Directory service authentication × ○ × （Active Directory, LDAP） Two-Factor authentication × ○ × (Kerberos supported) Use of virtual media through the ×...
Page 105: Nmi Function
Chapter 2 Useful Features 5. iLO 5 NMI Function By setting the OS in advance, this server allows you to perform a memory dump via NMI by using the virtual NMI function of iLO. Memory dumps can be used to check for errors in the OS, drivers, and applications and are helpful in finding the cause of a system stall.
Page 106: Nec Esmpro
Chapter 2 Useful Features 6. NEC ESMPRO NEC ESMPRO NEC ESMPRO ServerAgentService (for Windows) For details of NEC ESMPRO ServerAgentService (for Windows), see “NEC ESMPRO ServerAgentService Installation Guide (Windows)” in Starter Pack. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 107: Nec Esmpro Manager
6. NEC ESMPRO NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server. To use these features, install the software for the server such as NEC ESMPRO ServerAgentService. For details, see "NEC ESMPRO Manager Installation Guide" or online help.
Page 108: Nec Product Info Collection Utility
7. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various data and logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 109: Smart Storage Administrator
See "Installation Guide (Windows)" for the installation of Smart Storage Administrator. For more details on Smart Storage Administrator's operation method and function, see “Smart Storage Administrator User's Guide” on the following website. NEC corporate site: https://www.58support.nec.co.jp/global/download/ -[Rack]-[Express5800/R120h-1M] or [Express5800/R120h-2M] Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 110: Express Report Service / Express Report Service (Https)
Chapter 2 Useful Features 9. Express Report Service / Express Report Service (HTTPS) Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service (HTTPS), see “Express Report Service / Express Report Service (HTTPS) Installation Guide (Windows)” in Starter Pack. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 111: Express Report Service (Mg)
10. Express Report Service (MG) Express Report Service (MG) Express Report Service (MG) installer and manual can be downloaded from the website below. https://www.58support.nec.co.jp/global/download/index.html For details about Express Report Service (MG), see “Express Report Service (MG) Installation Guide (Windows)”. Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 112: Chapter 3 Appendix
NEC Express5800 Series Express5800/R120h-1M, R120h-2M Appendix 1. IML Error Message A list on all error messages and error codes recorded in the Integrated Management Log (IML). 2. List of Windows Event Logs Shows a list of Windows event logs 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
Page 113: Iml Error Message
Chapter 3 Appendix 1. IML Error Message IML Error Message For all error messages recorded in the Integrated Management Log (IML) and their remedies, refer to Chapter 2 (1. IML Error Messages) of Maintenance Guide (Common). Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 114: List Of Windows Event Logs
Chapter 3 Appendix 2. List of Windows Event Logs List of Windows Event Logs Event Log Source Type Message (Description) Timing when an event is logged Action All Windows OS System Event Log VDS Basic Provider Error An unexpected error occurred. Error code: 32@01000004 When using a USB device This event does not affect system operation.
Page 115 Chapter 3 Appendix 2. List of Windows Event Logs The following event occurred before the current reboot due to a system shutdown/stop. Date : YYYY-MM-DD hh:mm:ss Event Class : 0x11 ESMCommonService Error Event Code : 0x0A 1407 Status : Critical Description : xxxxx Connectivity status changed to xxxxx for adapter in slot x, port x When starting an OS, or applying...
Page 116 Chapter 3 Appendix 2. List of Windows Event Logs Date : YYYY-MM-DD hh:mm:ss Event Class : 0x11 Event Code : 0x0A ESMCommonService Error Status : Critical 37130 Description : xxxxx Connectivity status changed to xxxxx for adapter in slot x, port x When starting an OS, or applying This event does not affect system operation.
Page 117 Chapter 3 Appendix 2. List of Windows Event Logs Windows Server 2019 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is l2nd Warning down. Check to make sure the network cable is properly connected. When installing an OS, starting system, This event does not affect system operation.
Page 118 Chapter 3 Appendix 2. List of Windows Event Logs HPE Ethernet 10Gb 2-port 562FLR-T Adapter #xx ixgbs Warning Network link is disconnected. When installing an OS, starting system, This event does not affect system operation. or applying Standard Program Package HPE Ethernet 10Gb 2-port 562T Adapter #xx ixgbs Warning...
Page 119 Chapter 3 Appendix 2. List of Windows Event Logs NtpClient was unable to set a manual peer to use as a time source Microsoft-Windows-Time- because of a DNS resolution error on 'time.windows.com,0x8'. NtpClient Warning Service will try again in 15 minutes and double the reattempt interval thereafter. Error: Unknown host.
Page 120 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Microsoft-Windows- Error Detailed HRESULT. Returned hr=0xC004F022, Original hr=0x******** Security-SPP 1015 This event does not affect system operation if it is not recorded When rebooting an OS. repeatedly after activating the Windows. An error occurred when opening the event log file "Parameters".
Page 121 Chapter 3 Appendix 2. List of Windows Event Logs Windows Server 2016 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is l2nd Warning down. Check to make sure the network cable is properly connected. When installing an OS, starting system, This event does not affect system operation.
Page 122 Chapter 3 Appendix 2. List of Windows Event Logs HPE Ethernet 10Gb 2-port 562T Adapter #xx ixgbs Warning Network link is disconnected. When installing an OS, starting system, This event does not affect system operation. or applying Standard Program Package Intel(R) Ethernet Controller X550 #xx ixgbi Warning...
Page 123 Chapter 3 Appendix 2. List of Windows Event Logs The Data Sharing Service service terminated with the following error: %%3239247874 * The description for Event ID 7023 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.
Page 124 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Microsoft-Windows- Warning Acquisition of End User License failed. hr=0x80072EE7 Security-SPP 1014 This event does not affect system operation if it is not recorded When running an OS for the first time repeatedly after activating the Windows.
Page 125 Chapter 3 Appendix 2. List of Windows Event Logs Windows Server 2012 R2 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is l2nd Warning down. Check to make sure the network cable is properly connected. When installing an OS, starting system, This event does not affect system operation.
Page 126 Chapter 3 Appendix 2. List of Windows Event Logs HPE Ethernet 10Gb 2-port 562SFP+ Adapter #xx i40ea Warning Network link is disconnected. When installing an OS, starting system, This event does not affect system operation. or applying Standard Program Package HPE Ethernet 10Gb 562SFP+ Adapter #xx i40ea Warning...
Page 127 Chapter 3 Appendix 2. List of Windows Event Logs In the settings of application-specific access authorization, access authorization of local activation for COM server applications with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and APPID Microsoft-Windows- {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} cannot be granted to Error DistributedCOM the user NT AUTHORITY SYSTEM SID (S-1-5-18) whose address is 10016 LocalHost (LRPC used) running with an SID unable to use application containers (utilization disabled).
Page 128 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Event provider MLNXProvider attempted to register query "select * from MLNX_NetAdapterStatusEvent" whose target class Microsoft-Windows-WMI Error "MLNX_NetAdapterStatusEvent" in //./root/standardcimv2/mlnx namespace does not exist. The query will be ignored. * There may be cases that the above message is somewhat different.
Page 129 Chapter 3 Appendix 2. List of Windows Event Logs Applications and Services Logs Microsoft-Windows- The session "" cannot be started due to the following error: Error Kernel-EventTracing 0xC000000D If it is logged at the time of displaying the management screen of the When running the system computer, there is no problem.
Page 130: Accessing Data For Electric Power, Temperature, And Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY ®...
Page 131: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization  Execution result Completion Code = 0x0 Power Consumption = 306 watts The power consumption is 306 watts. Tips Power consumption readings may not be acquired depending on the power supply configuration of the server.
Page 132 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization If outparams.Completioncode = 0 Then If outparams.ResponseData(6) = 1 Then ' Full Sensor Record call GetSensorType(Reserve_LS, Reserve_MS, Record_LS, Record_MS, sensorType) If sensorType = 1 Then ' Temperature WScript.Echo "==========================================="...
Page 133 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Sub get2complement(raw, rv, bit) Select Case bit case 4: If raw And &h8 Then rv = 0 - ((&h10 - raw) and &h0f) Else rv = raw End If case 8: If raw And &h80 Then...
Page 134: Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Processor utilization The utilization rate of all logical processors is given by executing the Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides. Below is the sample file created by using Visual Basic Script (named as Proc.vbs). This script outputs the processor utilization rate every 30 seconds.
Page 135 A built-in controller that supports the IPMI version 2.0 protocol. The controller is called as iLO5 because this server adopts a generation 5 version controller. NEC ESMPRO Software for monitoring the server. This works with NEC ESMPRO Manager. You can ServerAgentService choose Service Mode or Non-Service Mode when installing this software. Service Mode resides as the OS service and Non-Service Mode does not use the OS service to reduce memory, CPU power, and other OS resources.
Page 136 Chapter 3 Appendix 5. Revision Record Revision Record Revision (Document Number) Date Issued Description 10.201.31-104.01 July 2020 Newly created Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide...
Page 137 [MEMO]...
Page 138 NEC Express Server Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide July 2020 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2020 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

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NEC N8100-2834F Maintenance Manual

Chapter 1 Maintenance

Chapter 2 Useful Features

Chapter 3 Appendix

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