Page 1
Operating instructions for washing machines To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time. en-GB, IE M.-Nr. 12 029 651...
Examples on how to operate the machine ..............16 Before using for the first time..................17 Miele@home ........................18 1. Set the language ......................19 2. Setting up Miele@home................... 19 3. Remove the transit bars.................... 20 4. Commissioning TwinDos..................20 5. Starting the calibration programme ................ 23 Washing environmentally and economically ............
Page 3
Water softeners ......................55 Dispensing aids ......................55 Fabric conditioner and liquid starch ................55 Recommended Miele detergents ................57 Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 ..58 Replacing the TwinDos cartridge ................59 Cleaning and care ......................60 Cleaning the external casing and the control panel ..........
Page 4
Contents Problem solving guide....................64 The programme does not start..................64 Fault message after a programme has been interrupted.......... 65 Fault message at the end of a programme ..............66 Messages or faults with the TwinDos system ............67 General problems with the washing machine............69 An unsatisfactory wash result ..................
Page 5
Water plus level ......................97 Maximum rinse level ...................... 98 Suds cooling........................98 Low water pressure......................98 Anti-crease ........................98 Miele@home ........................99 Remote control ....................... 100 SmartGrid........................100 RemoteUpdate ....................... 101 Copyrights and licences for the communication module......... 102 Detergents and care products ...................
Miele, free of charge. By law, you are solely responsible for deleting any personal data from the old appliance prior to disposal. You are legally obliged...
It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from in- correct or improper use or operation.
Page 8
The function and operation of the protective measures provided in the domestic electrical installation and in this Miele product must also be maintained in isolated operation or in operation that is not synchronised with the mains power supply, or these measures must be replaced by equivalent measures in the installation.
Page 9
Faulty components must only be replaced by genuine Miele ori- ginal spare parts. Only when these parts are fitted can Miele guaran- tee the safety standards of the machine. The electrical socket must be easily accessible after installation so ...
Page 10
The machine must not be used in a non-stationary location (e.g. on a ship). Do not make any alterations to the machine, unless authorised to do so by Miele. Correct use Do not install the washing machine in a room where there is a risk ...
Page 11
If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at www.miele.co.uk or from Miele. Strictly observe the instructions on the packaging.
Page 12
Warning and Safety instructions Do not use solvent based cleaning agents, e.g. those containing benzine, in this machine, as this may result in damage to component parts and create toxic fumes. Such agents also pose a fire and explo- sion hazard.
Page 13
A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer.
Operating the washing machine Control panel a Control field d Display The control field consists of a display The following values are shown on and various sensor controls. The in- the display and/or selected from it: dividual sensors are explained in the 1.
Page 15
Operating the washing machine g sensor j TwinDos sensor control with the This sensor is used for activating Cap additional Whites and Colours dispensing. sensor controls The TwinDos sensor control is used h sensor for deactivating and activating auto- You can specify the level of soiling of matic detergent dispensing.
Operating the washing machine Setting numerical values Display The standard display shows the follow- Start in ing from left to right: The numerical value is highlighted in 2:24 40° 1400 white. Touching the sensor control ...
Before using for the first time Remove the detergent cart- Damage resulting from incorrect ridges and the drain hose elbow installation and connection. from the drum Installing and connecting the wash- ing machine incorrectly will cause Two detergent cartridges for automatic serious property damage.
- a WiFi network Therefore, the availability of featured functions cannot be guaranteed. - the Miele@mobile App - a Miele user account. The user ac- Miele@home availability count can be created via the The ability to use the Miele app de- Miele@mobile App.
Confirm with OK. The following message appears in the display: Set up now To set up Miele@home now: touch the OK sensor control. To postpone setup until later: touch Turn the programme selector to the the sensor control until the follow- Cottons programme.
appliances. Confirm with the OK sensor control. Remove the transit bars as described in “Installation and connection”. Miele UltraPhase 1 The following message appears in the display: Confirm with the OK sensor control. ...
Page 21
Before using for the first time The following appears in the display: Insert Push the UltraPhase 1 detergent cart- ridge into compartment 1 until it locks into position. Remove the cover cap from the UltraPhase 1 detergent cartridge in- cluded with the delivery.
Page 22
Agent for Confirm with the OK sensor control. Miele UltraPhase 2 Remove the cover cap from the UltraPhase 2 detergent cartridge in- cluded with the delivery. Confirm with the OK sensor control.
Before using for the first time At the end of the programme, the fol- 5. Starting the calibration pro- lowing message will appear in the dis- gramme play: For optimum water and energy con- Set up complete sumption and excellent wash results, it is important to calibrate the washing machine.
This will keep the energy and water and odours to build up in the washing consumption to a minimum in relation machine. Miele therefore recommends to the size of the load. cleaning the washing machine once every month.
1. Prepare the laundry Tip: Stains (e.g. blood, egg, coffee, tea) can be pre-treated using some handy tricks which can be found in the Miele guide to laundry care. Damage due to solvent-based cleaning agents Cleaning agents containing benzine, stain remover, etc., can damage...
2. Select a programme 2. Selecting additional programmes by Switching on the washing ma- setting the programme selector to chine “Further programmes/” and using Turn the programme selector to a pro- the display: gramme. Programme selection There are three possible ways to select a programme: 1.
Page 27
2. Select a programme 3. Selecting programmes via the Mo- bileStart programme selector posi- tion and the Miele app Tip: In order to use MobileStart , the washing machine must be logged on to the WiFi network and Remote control must be switched on.
3. Load the washing machine Open the door Close the door Take hold of the door and pull it open. Make sure that no items are caught between the door and the seal. Check the drum for pets or foreign objects before loading it with laundry.
4. Select programme settings Extras sensor control Selecting a temperature/spin speed You can select additional extras using the Extras sensor control. You can alter the preset temperature/ Touch the Extras sensor control. spin speed of a wash programme if this option is permitted for that pro- The following appears in the display: gramme.
4. Select programme settings Cancelling delay start Delay start/SmartStart The selected delay start period can be Delay start cancelled before the programme starts. With the delay start function, you can Touch the sensor control. delay the start of the programme. The selected delay start period will ap- This function is active when the setting pear in the display.
Page 31
4. Select programme settings SmartStart Setting the time period The SmartStart function lets you If you have activated the SmartGrid define a period of time during which function in Settings, SmartStart in your washing machine will start auto- stead of will appear in the dis- Start in matically.
- Add stain remover to the com- UltraPhase 1 and UltraPhase 2 single- partment. use cartridges are available to order from Miele, your Miele dealer or via the Miele online shop. Activating TwinDos dispensing TwinDos dispensing is automatically ac- tivated for all programmes in which dis- pensing is possible.
Page 33
5. Add detergent Selecting the degree of soiling The degree of soiling in laundry is di- vided into 3 settings: - Light No visible soiling or stains - Normal Visibly soiled and/or just a few slight stains - Heavy Heavily soiled and/or stains clearly visible...
5. Add detergent Adding fabric conditioner Detergent dispenser drawer Any detergent suitable for automatic front loading washing machines can be used. Please observe the instructions for use and dosage on the detergent packaging. Ensure that TwinDos dispensing is deactivated. Adding detergent ...
Page 35
5. Add detergent Tips on dosing Using liquid detergent with a pre-wash Adjust the detergent dosage to the level Liquid detergent cannot be used for the of soiling of the laundry and the size of main wash if the pre-wash has been se- the load.
Each capsule contains the correct amount for one wash cycle. Caps are available to order from Miele or from the Miele online shop (see the Open the lid of the / compart- end of this booklet for contact details).
Page 37
5. Add detergent Deactivating or changing Cap- Dosing CapDosing can only be deactivated or changed prior to the programme start. Touch the sensor control. Select (deactivate) or a differ- No Cap ent type of capsule (change). Close the lid and press it firmly shut. ...
6. Starting the programme Adding laundry during a pro- gramme sequence (AddLoad) Laundry can be added or removed at any time, provided that the symbol is not illuminated in the display. Touch the flashing Start/Add laundry Touch the Start/Add laundry sensor sensor control.
7. End of programme Opening the door and removing the laundry The door remains locked during the anti- crease phase. The display will change to show: Finish/Anti-crease Press Start button Unlock the door either by touching the Start/Add laundry sensor control or by turning the programme selector to the position.
Spinning Final spin speed in the pro- Programme gramme Cottons 1400 When a programme is selected, the op- Minimum iron 1200 timum spin speed for this wash pro- Delicates gramme is shown in the display. Woollens 1200 A faster spin speed can be selected for Silks ...
Page 41
Spinning Omitting the final spin (Rinse Interim spin hold) There is a spin cycle after the main wash and between the rinses. A reduction in Set the spin speed to (Rinse the final spin speed will also reduce the hold).
Programme chart Programmes on the programme selector Cottons 90 °C to cold Max. load 9.0 kg Items Cotton, linen or mixed fibre fabric, e.g. table linen, underwear, T- shirts, etc. Where particularly high levels of hygiene are required, please select a temperature of 60 °C or higher. Note for test institutes: Cottons 20 °C: programme for lightly soiled cotton garments Test programme for compliance with EU legislation regarding ecodesign...
Page 43
- Wash silk shirts and blouses in the Silks programme. - If the preset Pre-ironing Extra is switched off, the maximum load capacity is increased to 2.0 kg. MobileStart The Miele app is used for selecting programmes and operating the appliance. Express 20 Cold to 40 °C Max. load 3.5 kg...
Page 44
Programme chart ECO 40-60 Max. load 9.0 kg Items For normally soiled cotton garments A laundry load consisting of mixed cottons that are intended for washing at 40 °C or 60 °C can be washed in the same wash cycle. This programme is the most efficient in terms of energy and water consumption for washing cottons.
Page 45
Programme chart Programmes accessed via Further programmes/ on the pro- gramme selector Outerwear Cold to 40 °C Max. load 2.5 kg Items Performance outerwear (e.g. jackets and trousers) made from mem- brane fabric such as Gore-Tex®, SYMPATEX®, WINDSTOPPER®, etc. - Zip up or close any jackets with Velcro before washing. - Do not use fabric conditioner.
Page 46
Programme chart Separate rinse/Starch Max. load 8.0 kg Items - Rinsing hand-washed items - Table cloths, serviettes and workwear requiring starching - Reduce the spin speed for fabric that creases easily. - Laundry that is to be starched should be washed but not treated with fabric conditioner.
Page 47
Cleaning the washing machine will significantly reduce bacteria, mould and biofilm, as well as prevent the build-up of unpleasant odours. - Optimum results can be achieved by using Miele’s IntenseClean washing machine cleaner. Alternatively, a universal powder deter- gent can be used.
Garment care label symbols Washing Drying The figure quoted in the bucket is the Normal temperature maximum temperature at which the Low temperature garment can be washed. Do not tumble dry Normal agitation Reduced agitation Ironing Much reduced agitation ...
Extra options You can use the extra options buttons to Short augment the wash programmes. The programme duration is reduced. Mechanical action and energy usage are Selecting Extras increased. Extra options are selected or deselected using the sensors in the control field. Pre-ironing Additional extra options can be selected In order to reduce creasing, the laundry...
Extra options Soak Extra options can be selected using the Extras sensor control For heavily soiled and stained items with protein stains. Selecting extra options in the display A duration of between 30 minutes and Touch the Extras sensor control. 6 hours in 30-minute increments can be selected for the soak process.
Extra options The following extras can be selected in addition to the pro- grammes Cottons Minimum iron Delicates ...
Page 53
Programme sequence Special features in the pro- = low water level gramme sequence = medium water level Anti-crease: = high water level At the end of the programme, the drum continues to turn at intervals for up to ...
Changing the programme sequence Changing a programme (safety Cancelling a programme lock) You can cancel a wash programme at any time after it has started. A programme, temperature, spin speed or selected options cannot be changed Turn the programme selector to the once the machine has been successfully position.
Detergent The correct detergent Dispensing aids All detergents produced for automatic Use dispensing aids, (e.g. balls) if these washing machines are suitable. Follow are supplied with the detergent, particu- the manufacturer's instructions and larly when using liquid detergent. dosage recommendations on the pack- Refill packs of detergent aging.
Page 56
Detergent Adding fabric conditioner or li- Colour run and dye removers/ quid starch separately dyes Prepare the starch in accordance with Damage due to colour run/dye the manufacturer's instructions on the removers. packaging. Colour run and dye removers can Tip: When adding fabric conditioner, ac- cause corrosion in the washing ma- tivate the Water + extra option.
Detergent Recommended Miele detergents Miele detergents have been specially designed for day-to-day use in Miele washing machines. See “Detergents and care products” for more information about these detergents. Miele Miele single-use capsules UltraPhase 1 and 2 Cottons ...
Detergent Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 The recommendations apply to the temperature ranges given in the Programme chart. Universal Coloureds Delicates and Specialist woollens detergent Cottons – – Minimum iron – – – Delicates –...
Replacing the TwinDos cartridge A message will appear in your washing Risk of damage from film seal machine display if a detergent cartridge If the film seal is not removed com- is empty. pletely, leaks can occur in the TwinDos system.
Cleaning and care Cleaning the external casing Cleaning the detergent dis- and the control panel penser drawer Washing at low temperatures and the Risk of electric shock! use of liquid detergent can lead to a Mains voltage is present when the build-up of mould and germs in the de- washing machine is switched off tergent drawer.
Page 61
Cleaning and care Cleaning the siphon and the / compartment channel Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thor- oughly after using liquid starch a few times.
“TwinDosCare” cleaning cartridge or a the display. Confirm with the TwinDos refill cartridge, both of which OK sensor control. are available to purchase from www.shop.miele.com. Start Mainten.? The washing machine has a cleaning programme for the TwinDos system.
Cleaning and care Reassemble in reverse order. Hygiene info (Cleaning the drum) Cleaning the filter in the inlet valve Washing at low temperatures and/or us- Using pliers, carefully loosen the ing liquid detergents can cause bacteria ribbed plastic nut on the inlet valve and odours to build up in the washing and unscrew it.
You can save time and money in many cases, as you do not need to call the Miele Customer Service Department. Information to help you rectify faults yourself can be found at www.miele.com/ser- vice. The following tables are designed to help you to find the cause of a malfunction or a fault and to resolve it.
Waterproof system. Close the stopcock. Turn off Ser- vice Call the Miele Customer Service Department. There is a fault. Service Fault F Disconnect the washing machine from the electri- city supply. Switch off at the wall and withdraw the plug from the socket, or disconnect the fuse.
(see “Installation – Levelling the ma- chine”). Check whether the maximum drain height of 1 m has been exceeded. If the fault message appears again, contact the Miele Customer Service Department. The washing machine can still be used, but without the Pre-ironing extra option.
Problem solving guide Messages or faults with the TwinDos system Problem Cause and remedy The detergent in the cartridge is running low. There is is almost empty. sufficient left for approx. 4 to 8 wash programmes. Only a few more pro- ...
Page 68
Detergent is not dispensed even though the TwinDos sensor control is lit. Give it another try. If detergent is still not dispensed, call the Miele Customer Service Department. A new detergent cart- The washing machine was switched off when the de- ridge has been inserted, tergent cartridge was replaced.
60 °C has not been run for a long time. Run the Clean machine programme using Miele machine cleaner or a universal powder detergent. This will clean the washing machine and prevent a build-up of bacteria and odours.
Page 70
Problem solving guide General problems with the washing machine Problem Cause and remedy Large amounts of deter- The water pressure is too low. gent residue remain in Clean the water inlet filter. the detergent dispenser It may be useful to select the Water + extra option. drawer.
They do not remove fruit, coffee and tea result. stains. Use the Miele 2 Phase System. The targeted addi- tion of UltraPhase 2 during the wash process re- moves stains effectively. Use a general purpose powder detergent contain- ing a bleaching agent.
Wait until the temperature in the drum has de- creased and the message has gone out in the dis- play. The following appears in The door lock has jammed. the display: Call the Miele Customer Service Department. Service Door release fault F35...
Problem solving guide Draining the washing machine Opening the door in the event of a blocked drain outlet and/or Remove the drain filter, though not power cut completely. Switch off the washing machine. Place a suitable container under the access panel, e.g.
Page 74
Problem solving guide Open the door Danger of injury due to rotating drum! Reaching into a moving drum is ex- tremely dangerous. Always make sure that the drum is stationary before reaching in to re- move laundry. Clean the drain filter thoroughly. ...
In the event of any faults which you can- Please note that telephone calls may not remedy yourself, please contact be monitored and recorded for training your Miele dealer or the Miele Cus- purposes. tomer Service Department. You can book a Miele Customer Ser-...
*INSTALLATION* Installation Front view a Water inlet hose (pressure tested to e Detergent dispenser drawer 7000 kPa) f Door b Mains connection cable g Access to drain filters, drain pumps c Flexible drain hose (with detachable and emergency release swivel elbow) h Access panel for TwinDos cartridges d Control panel i Four height-adjustable feet...
*INSTALLATION* Installation Rear view a Drain hose e Water inlet hose (pressure tested to 7000 kPa) b Transport clips for inlet and drain f Safety caps for transit bars hoses and mains connection cable c Mains connection cable g Transport clips for inlet and drain hoses and for storing transit bars d Protruding lid for holding when mov- when not in use...
(concrete or brick), in order to ensure it cannot fall or slip. Secure the washing machine using a clamp/fastening bracket (MTS floor mounting kit – available from your Miele dealer or Miele spare parts de- partment).
*INSTALLATION* Installation Removing the right-hand transit bar Removing the transit bars Removing the left-hand transit bar Push the cover out and turn the left- hand transit bar 90° using the span- Push the cover out and turn the left- ner supplied.
Page 80
*INSTALLATION* Installation Covering holes Risk of damage from incorrect transport. Risk of injury from sharp edges. The washing machine may become There is a risk of injury from reaching damaged if moved without the transit into holes that are not covered. bars in place.
*INSTALLATION* Installation Fitting the transit bars Opening the covers Press against the retainer with a sharp object (a narrow screwdriver, for example). The cover opens. Fitting the transit bars To fit the bars, follow the instructions for removing them in reverse order. Tip: The bars will slide in more easily if you lift the drum slightly.
*INSTALLATION* Installation Levelling the machine The washing machine must stand per- fectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase elec- tricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used for levelling the washing machine.
Washer-dryer stack The washing machine can be combined Risk of electric shock due to ex- with a Miele tumble dryer in a washer- posed cables dryer stack. The appropriate “WTV” There is a risk of coming into contact stacking kit* to match your dryer is re- with live parts while the lid is re- quired.
Installation Drain hose The water protection system The drain hose is protected by a ventila- The Miele water protection system pro- tion system which prevents the washing tects all parts of the washing machine machine from being emptied com- from water damage.
*INSTALLATION* Installation Maintenance Connection to the water supply Only use a genuine Miele hose that has Health risk and risk of damage been pressure tested to withstand at due to contaminated incoming water. least 7,000 kPa should you ever need a The quality of the incoming water replacement.
If required, the hose can be extended to a length of up to 5 m. Accessories are available from your Miele dealer or from the Miele Customer Service Depart- ment. For drain heights of more than 1 m (up to a maximum delivery head of 1.8 m), a...
*INSTALLATION* Installation Direct connection to a sink drain out- a Adapter b Spigot nut c Hose clip d End of the hose Fit adapter to the sink drain outlet using nut . Attach the end of hose to adapter .
Technical data Height 850 mm Width 596 mm Depth 643 mm Depth with door open 1077 mm Height for building under 850 mm Width for building under 600 mm Weight Approx. 90 kg Capacity 9.0 kg dry laundry Supply voltage See data plate Rated load See data plate Fuse rating See data plate Consumption data...
UK Conformity declaration Miele hereby declares that this washing machine complies with UK Radio Equip- ment Regulations 2017, as amended. The complete text of the UK declaration of conformity is available from one of the following internet addresses: - Products, Download from www.miele.co.uk...
Settings Selecting settings You can use the settings to alter the washing machine's electronics to suit Touch the sensor controls until changing requirements. the setting you want appears in the display. The settings can be altered at any time. - The sensor control scrolls down the list.
Settings UltraPhase 1 and 2 can only be dis- Language pensed as a package. If a different agent The display can be set to appear in one is selected, the setting for the other of several different languages. compartment is automatically deleted. The flag after the word acts The following agents can be used:...
Settings Degree of soiling Welcome tone You can specify the degree of soiling The volume for the welcome tone can that is preset for the sensor control. be set to one of 7 different settings. Options: Selection Light - (quiet) (factory default) Normal - ...
– (factory default) Do not forget the code you have set. – (light) If you forget the code, only Miele Buttons inactive Technical Service can unlock the Controls the brightness of the sensor washing machine.
Settings Disp. switch-off stat. Memory The display and the sensor control The washing machine will save the last lighting is switched off to save energy. settings (temperature, spin speed and sensor control some of the extras) selected for a pro- Start Add laundry flashes slowly.
Temp. reduction (factory default) Normal Plus At high altitudes, water has a lower boiling point. Miele recommends ac- Plus tivating the reduced temperature set- Plus ting at altitudes of 2000 m or above to prevent water from boiling. The max- imum temperature is reduced to 80 °C...
Settings Maximum rinse level Low water pressure This function is important for allergy If the water pressure is below 100 kPa sufferers as it achieves excellent rinse (1 bar), the washing machine cancels results. the programme and the Water intake fault message appears. See ...
Deactivate tivated) - The WiFi connection will be reset to the factory default setting. Miele@home remains set up, the WiFi function is switched off. The network configuration should be re- set whenever a washing machine is be- (visible if Miele@home is deac-...
Miele@home Miele@home and activated. activated. Once the Miele app has been installed You can set your washing machine to on your mobile device, you can check start automatically based on an ex- the status of your washing machine ternal signal within a certain time from anywhere and start it remotely.
If you do not install an update, you can The update may take several minutes. continue to use your washing machine Please note the following information in the usual way. However, Miele re- about the RemoteUpdate function: commends installing updates. - You will only receive a message when Activating/Deactivating an update is available.
These items of software/software components are pro- tected by copyright. The copyrights held by Miele and third parties must be re- spected. Furthermore, this communication mod- ule contains software components which are distributed under open source licence conditions.
- Best results at 20/30/40/60/95 °C available for this washing machine. All - Radiant white laundry thanks to products have been designed for Miele powerful formula with active oxygen washing machines. - Excellent stain removal even at low...
- Visibly renews fabric with just one wash - Retains the elasticity and breathabil- ity of down - Special Miele formula with No- vozymes technology - Lanolin for effective cleaning and gentle care - Removes pilling and renews colour in-...
Detergents and care products Fabric care Machine care These fabric care products are available TwinDosCare as convenient single-use capsules. - Cleaning agent for the TwinDos dis- pensing system Fabric conditioner cap - Fabric conditioner for freshly scented - Use before a prolonged downtime (at laundry least 2 months) - Pure and thorough cleanliness with a...
Page 107
United Kingdom Miele Co. Ltd., Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW Tel: 0330 160 6600, Internet: www.miele.co.uk, E-mail: info@miele.co.uk Australia Ireland South Africa Miele Australia Pty. Ltd. Miele Ireland Ltd. Miele (Pty) Ltd. ACN 005 635 398 2024 Bianconi Avenue...