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What to Do When Paper Is Jammed
If a paper jam occurs during printing (support code 1300/1303/1304/1313 is displayed), follow the procedure
below.
Note
• If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see
What to Do If Paper Is Not Fed/Output Normally.
Did you try to print on a small paper size such as 4"x6" 10x15cm or Card
Check 1
size?
What to Do When Small Paper Sizes Are Jammed
Is the jammed paper visible in the paper output slot (A)?
Check 2
Removing Jammed Paper through Paper Output Slot
Are there any foreign objects in the feed slot of the rear tray (B)?
Check 3
What to Do If Paper Is Not Fed/Output Normally
Is the jammed paper visible in the feed slot of the rear tray (B)?
Check 4
Remove any paper other than the jammed paper on the rear tray, and then check if the jammed paper is visible
in the feed slot of the rear tray.
Removing Jammed Paper through Feed Slot of Rear Tray
Is the jammed paper visible in the feed slot of the cassette (C)?
Check 5
Retract the paper output tray, and then check if the jammed paper is visible in the feed slot of the cassette.
Removing Jammed Paper through Feed Slot of Cassette
If the jammed paper is not visible in the paper output slot or the feed slot.
Check 6
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