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Dell PowerEdge 2970 Hardware Owner's Manual
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Dell PowerEdge 2970 Hardware Owner's Manual

Dell poweredge 2970 servers: owners manual
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Dell™ PowerEdge™ 2970 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge 2970

  • Page 1 Dell™ PowerEdge™ 2970 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; AMD and AMD Opteron are registered trademarks and AMD PowerNow! is a trademark of Advanced Micro Devices; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System ......Other Information You May Need ......Accessing System Features During Startup .
  • Page 4 System Security Screen ......Exit Screen ....... . . System and Setup Password Features .
  • Page 5 System Fans ........Removing a System Fan .
  • Page 6 Diskette Drive ........Removing the Diskette Drive From the System .
  • Page 7 System Board (Service-only Procedure) ....Removing the System Board ..... . . Installing the System Board .
  • Page 8 ......Dell Enterprise Training and Certification ....
  • Page 9 ....... . . Contacting Dell ....... . .
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Screen" on page 42), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl><D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

  • Page 13: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector Icon Description Power-on indicator, power...
  • Page 14 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector Icon Description System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

  • Page 15: Hard-Drive Indicator Codes

    Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
  • Page 16 Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...

  • Page 17: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators PCI 2 PCI 1 PCI 3 PCIe slot 1 PCIe slot 2 PCIe slot 3 power supply bay 1 (PS1) power supply bay 2 (PS2) system identification button system status indicator...

  • Page 18: Power Indicator Codes

    Power Indicator Codes The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4).

  • Page 19: Nic Indicator Codes

    NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators link indicator activity indicator Table 1-5. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off...

  • Page 20: Lcd Status Messages

    LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition.
  • Page 21 Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions RAID battery is either missing, Reseat the RAID battery E1211 ROMB Batt bad, or unable to recharge due to connector. See "RAID Battery" on thermal issues. page 69, and "Troubleshooting System Cooling Problems"...
  • Page 22 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. Specified processor is missing or See "Troubleshooting the...
  • Page 23 Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has reported a See "Getting Help" on page 147. E1421 CPU Init processor initialization error. The system BIOS has reported a See "Getting Help" on page 147. E1422 CPU Machine Chk machine check error.
  • Page 24 Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has reported a Remove and reseat the PCIe E1711 PCI PERR B## D## PCI parity error on a component expansion cards. If the problem that resides in PCI configuration persists, see "Troubleshooting space at bus ##, device ##, Expansion Cards"...
  • Page 25 Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions The SAS subsystem has See "Troubleshooting a Hard E1810 HDD ## Fault determined that hard drive ## Drive" on page 129. has experienced a fault. HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a Hard E1811 experienced a rebuild abort.
  • Page 26 BIOS POST memory test failure. See "Troubleshooting System E201E POST Mem Test Memory" on page 124. If problem persists, see "Getting Help" on page 147. Dell remote access controller Check screen for specific error E201F DRAC Config (DRAC) configuration failure. messages.

  • Page 27: Solving Problems Described By Lcd Status Messages

    Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions Mem Spare DIMM # The system BIOS has spared the See "Troubleshooting System E2112 memory because it has Memory" on page 124. determined that the memory had too many errors. "# & #" represents the DIMM pair implicated by the BIOS.

  • Page 28: Removing Lcd Status Messages

    Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
  • Page 29 Table 1-7. System Messages Message Causes Corrective Actions The memory configuration does not Ensure that the memory modules are Alert! Node interleaving support node interleaving, or the installed in a configuration that supports disabled! Memory configuration has changed (for node interleaving. Check other system configuration does not example, a failed DIMM) so that node messages for additional information for...
  • Page 30 Table 1-7. System Messages (continued) Message Causes Corrective Actions Faulty or improperly installed diskette Reseat diskette drive interface cable, or Diskette subsystem reset drive. power cable. If the problem persists, see failed "Troubleshooting a Diskette Drive" on page 126. Diskette missing from or improperly Replace the diskette.
  • Page 31 Table 1-7. System Messages (continued) Message Causes Corrective Actions System is in manufacturing mode. Reboot to take the system out of Manufacturing mode manufacturing mode. detected Faulty or improperly installed memory See "Troubleshooting System Memory" Memory address line modules. on page 124. failure at address , read value expecting value Memory double word logic...
  • Page 32 Table 1-7. System Messages (continued) Message Causes Corrective Actions Faulty system board or riser board. See "Getting Help" on page 147. PCIe Degraded Link Width Error: Embedded device Expected Link Width is n Actual Link Width is n The specified PCIe device is faulty or For a SAS controller daughter card, PCIe Degraded Link Width improperly installed.
  • Page 33 Table 1-7. System Messages (continued) Message Causes Corrective Actions Faulty or improperly installed PCIe Reseat the PCIe card in the specified PCIe Training Error: card in the specified slot. slot number. See "Expansion Cards" on Slot n page 72. If the problem persists, see "Getting Help"...
  • Page 34 Table 1-7. System Messages (continued) Message Causes Corrective Actions Memory has been added or removed If memory has been added or removed, The amount of system or a memory module may be faulty. this message is informative and can be memory has changed ignored.

  • Page 35: Warning Messages

    Table 1-7. System Messages (continued) Message Causes Corrective Actions Micro code update failed. Update the BIOS firmware. See "Getting Warning! No micro code Help" on page 147. update loaded for processor n Faulty or improperly seated memory See "Troubleshooting System Memory" Warning: One or more module(s) used by CPUn.

  • Page 36: Alert Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. About Your System...

  • Page 37: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 38: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or <Shift><Tab> Moves to the previous field.
  • Page 39 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 40 CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices Hard-Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup.

  • Page 41: Memory Information Screen

    Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed.

  • Page 42: Integrated Devices Screen

    Additionally, for Microsoft Windows operating systems, you will need to install the AMD PowerNow! driver to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system, and at support.dell.com. Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.

  • Page 43: Serial Communication Screen

    Table 2-5. Integrated Devices Screen Options (continued) Option Description IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the (Auto default) integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected.

  • Page 44: System Security Screen

    Table 2-6. Serial Communication Screen Options (continued) Option Description External Serial Connector Specifies whether COM1, COM2, or Remote Access Device has (COM1 default) access to the external serial connector for serial communications. Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when (57600 default) the baud rate cannot be negotiated automatically with the remote terminal.

  • Page 45: Exit Screen

    Table 2-7. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. On an ACPI-compliant operating system, the (Enabled default) system performs an orderly shutdown before power is turned off. The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

  • Page 46: Using The System Password

    Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option.
  • Page 47 When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Enter>.

  • Page 48: Using The Setup Password

    Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.

  • Page 49: Disabling A Forgotten Password

    Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 145. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: • Uses the system’s integrated NIC •...
  • Page 50 Using the System Setup Program...

  • Page 51: Installing System Components

    Installing System Components This section describes how to install the following system components: • Hard drives • Power supplies • System fans • SAS controller daughter card • RAID battery • Internal USB memory key connector • Expansion cards • Expansion card cage •...

  • Page 52: Inside The System

    Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.

  • Page 53: Front Bezel

    The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansion- card cage containing the left riser accommodates one full-length and one half-length PCIe expansion cards, while the center riser accommodates one half-length PCIe expansion card.

  • Page 54: Removing The Front Bezel

    Figure 3-2. Control Panel LCD With Bezel Installed bezel control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system.

  • Page 55: Replacing The Front Bezel

    Figure 3-3. Removing the Front Bezel bezel lock control panel LCD Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 56: Closing The System

    Closing the System 1 Lift up the latch on the cover. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis. See Figure 3-4. 3 Push down the latch to lever the cover into the closed position.

  • Page 57: Removing A Drive Blank

    NOTE: All installed drives must be either SAS or SATA. Mixed drive configurations are not supported. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS/SATA backplane board. You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives.

  • Page 58: Installing A Hot-Plug Hard Drive

    5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blank" on page 57. NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 59: Replacing A Hard-Drive Carrier

    Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 60: Power Supplies

    Figure 3-6. Installing a SAS Hard Drive Into a SATAu Drive Carrier screws (4) drive carrier hard drive Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1).

  • Page 61: Removing A Power Supply

    Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on.

  • Page 62: Replacing A Power Supply

    Figure 3-7. Removing and Installing a Power Supply locking tab cable retention bracket power-supply handle Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages.

  • Page 63: Installing The Power Supply Blank

    Installing the Power Supply Blank To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. System Fans The system includes four hot-pluggable cooling fans.

  • Page 64: Replacing A Cooling Fan

    Figure 3-8. Removing and Installing a Cooling Fan fan bracket fan handle Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-8. 2 Close the system.

  • Page 65: Sas Controller Daughter Card

    SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS controller provides the SAS storage subsystem for your system’s internal hard drives supporting either SAS or SATA hard drives. Both RAID and non-RAID versions of the controller are available for your system.
  • Page 66 Figure 3-9. Installing a SAS Controller Daughter Card SAS controller daughter card sideplane SAS controller daughter card socket release tab SAS controller daughter card SAS connector(s) (1 or 2) battery connector (SAS RAID only) SAS cable (1 or 2) SAS RAID controller DIMM (SAS RAID only) 5 Attach the interface cable(s) to the SAS controller daughter card and to the backplane.
  • Page 67 6 If you are installing a SAS RAID controller, install the RAID battery. See "Installing a RAID Battery" on page 69. Figure 3-10. SAS Controller Daughter Card Cabling SAS controller daughter card SAS controller 0 backplane connector A (SAS_A) SAS/SATA backplane Installing System Components...

  • Page 68: Removing A Sas Controller Daughter Card

    Figure 3-11. SAS RAID Controller Daughter Card Cabling SAS RAID controller daughter SAS controller 0 SAS controller 1 card backplane connector A backplane connector B SAS/SATA backplane (SAS_A) (SAS_B) Removing a SAS Controller Daughter Card 1 Disconnect any battery connectors if applicable. 2 Disconnect any SAS cables from the card.

  • Page 69: Raid Battery

    RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-12. 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays. 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery cable to the storage daughter card, ensuring that the battery carrier is aligned and fully seated in the slots.

  • Page 70: Removing A Raid Battery

    System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller.
  • Page 71 6 Holding the sideplane in place, locate the USB connector on the sideplane (see Figure 6-4) and install the USB memory key onto the board. See Figure 3-13. 7 Replace the sideplane into the system. 8 Reconnect the optical drive cable, if present. 9 Reinstall the SAS controller card.

  • Page 72: Expansion Cards

    Expansion Cards The system supports up to three PCI Express (PCIe) expansion cards. The PCIe left riser board provides one full-length PCIe x8-lane expansion slot and one half-length PCIe x4-lane expansion slot. The half-height center riser board features one PCIe x8-lane expansion slot. The three expansion card slots are on separate buses.
  • Page 73 Figure 3-14. Installing an Expansion Card front card guide expansion-card connector card-edge connector expansion card expansion-card guide latch 6 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 7 Close the system.

  • Page 74: Removing An Expansion Card

    Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 75: Installing The Cooling Shroud

    Figure 3-15. Removing and Installing the Cooling Shroud shroud pivots (2) cooling shroud cable tabs shroud hinges (2) fan bracket Installing the Cooling Shroud 1 Align the hinges on the shroud with the pivots located on each end of the fan bracket. See Figure 3-15. 2 Lower the shroud straight down into the system until the hinges snap into place on the pivots.

  • Page 76: Fan Bracket

    Fan Bracket Removing the Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 77: Replacing The Fan Bracket

    Figure 3-16. Removing and Installing the Fan Bracket release latch fan bracket tabs (2) Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Rotate the left end of the fan bracket down into the system until the release latch and plastic clip fully engage.
  • Page 78 NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55. 3 Disconnect all expansion-card cables.

  • Page 79: Replacing The Expansion-Card Cage

    Replacing the Expansion-Card Cage CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Align the guides on each end of the expansion-card cage with the pins on the system board, and lower the cage.
  • Page 80 Figure 3-18. Installing and Removing a RAC Card RAC-card connectors (2) RAC-card cables (2) retention standoff hole RAC card retention standoff support standoff holes (2) support standoffs (2) 5 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff.

  • Page 81: Installing A Rac Card

    Installing a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 82: Removing The Optical Drive From The System

    Removing the Optical Drive from the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

  • Page 83: Installing The Optical Drive

    Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel. See Figure 3-19. 2 Slide in the drive tray until the tray snaps into place. 3 Connect the optical drive cable and the power cable to the back of the drive tray. 4 Close the system.

  • Page 84: Installing An Optical Drive Into The Optical Drive Tray

    Installing an Optical Drive Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray, lower the right side of the optical drive down onto the right side of the drive tray. See Figure 3-20. 2 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place.

  • Page 85: Installing The Diskette Drive Into The System

    Figure 3-21. Installing and Removing the Diskette Drive From the System diskette drive carrier release tabs (2) media bay Installing the Diskette Drive Into the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 86: Removing The Diskette Drive From The Drive Carrier

    4 Connect the diskette-drive interface cable to the connector on the rear of the diskette drive. If not already done, use the following procedure to attach the other end of the ribbon cable to the system board. Remove the fan bracket using the procedure in "Removing the Fan Bracket" on page 76. Locate the diskette-drive connector (FLOPPY) on the system board.

  • Page 87: Installing The Diskette Drive Into The Drive Carrier

    Figure 3-22. Installing and Removing the Diskette Drive Into and From the Drive Carrier diskette drive tray shim diskette drive diskette drive release tabs (2) Installing the Diskette Drive Into the Drive Carrier 1 Align the back of the diskette drive with the back of the carrier. 2 Add the shim to the drive.
  • Page 88 2 Open the system. See "Opening the System" on page 55. 3 Remove the tape drive carrier from the media bay by squeezing the release tabs on either side of the carrier down and forward, sliding the carrier gently from the bay. See Figure 3-23. Figure 3-23.

  • Page 89: Removing And Replacing The Tape Drive Cable Retention Bracket

    Figure 3-24. Removing and Installing an Internal Tape Drive tape drive rails (2) tape drive rail release tabs (2) screws (4) 8 Route the tape drive's interface cable through the tape drive cable retention bracket. See Figure 3-25. 9 Connect the tape drive interface cable to the drive controller connector: •...
  • Page 90 To remove the tape drive cable retention bracket, gently draw the blue release latch toward the center of the system while sliding the cable retention bracket toward the front of the system and disengaging the bracket from the chassis wall. See Figure 3-25. To replace the bracket, align the bracket clips with their slots on the chassis wall, then slide the bracket toward the back of the system until all the clips and the blue release latch are fully engaged.

  • Page 91: System Memory

    System Memory You can upgrade your system memory to a maximum of 32 GB (for a one-processor configuration) or 64 GB (for a two-processor configuration) by installing 667-MHz registered parity DDR-II memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-GB (when available) modules. The memory sockets are located on the system board under the cooling shroud and are split into two separate groups of four sockets each.

  • Page 92: Memory Sparing Support

    Table 3-1. Memory Configurations Total System Memory DIMM Socket Single-Processor Dual-Processor DIMM 1 / DIMM 5 DIMM 2/ DIMM 6 DIMM 3/ DIMM 7 DIMM 4/ DIMM 8 System System 1 GB 2 GB 512 MB 512 MB 2 GB 4 GB 512 MB 512 MB...
  • Page 93 When enabled, memory sparing allocates and reserves ranks of memory from the installed DIMMs to act as spare memory in the event of a memory channel failure. A memory channel uses paired DIMMs; for memory sparing to work, DIMMs must be paired as spares also. Memory sparing allocates only the first rank of memory of a DIMM.

  • Page 94: Installing Memory Modules

    Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 95: Removing Memory Modules

    6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has two alignment keys that allows you to install the memory module in the socket in only one way.

  • Page 96: Integrated Nic Toe

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 97 Figure 3-27. Installing and Removing the Heat Sink heat sink heat-sink retention screws (2) 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screw. 8 Gently lift the heat sink off of the processor and set the heat sink aside. NOTE: Lay the heat sink on its side to avoid contaminating the thermal adhesive on the bottom of the heat sink.

  • Page 98: Installing A Processor

    Figure 3-28. Installing and Removing a Processor notch in processor (2) processor ZIF socket shield socket-release lever ZIF socket processor shield socket key (2) 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 99 4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket. Avoid touching the socket pins or the pads on the processor when handling the processor or the system board.

  • Page 100: System Battery

    System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 101 Figure 3-29. Replacing the System Battery positive side of battery system battery negative side of battery connector connector NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 102: Expansion-Card Riser Boards

    Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 103: Installing The Left Riser Board

    Figure 3-30. Replacing the Left Riser Board riser release pin expansion-card rail expansion-card cage riser securing tabs (6) tab slots (3) tab notches (3) Installing the Left Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 104: Removing The Center Riser Board

    Removing the Center Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Press the blue release tab in the center of the center riser to release the board from the system board socket while easing both ends of the riser upward.

  • Page 105: Sideplane Board

    Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 106 Figure 3-32. Sideplane Removal and Installation sideplane control panel connector control panel cable sideplane release tabs (2) pin collar (2) optical drive connector optical drive cable chassis pins (2) sideplane connector 10 system board SAS controller daughter card SAS controller daughter card socket Installing System Components...

  • Page 107: Installing The Sideplane Board

    Installing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 108: Installing The Sas/Sata Backplane Board

    Figure 3-33. SAS/SATA Backplane Board Removal drive carrier SAS-backplane board release SAS/SATA backplane board securing slots (12) securing tabs (12) Installing the SAS/SATA Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 109: Control Panel Assembly (Service-Only Procedure)

    6 Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 58. NOTE: Reinstall the hard drives in the same drive bays from which they were removed. 7 If applicable, reconnect the optical drive power cable to the backplane board. See "Installing the Optical Drive"...

  • Page 110: Installing The Control Panel Assembly

    Figure 3-34. Control Panel Removal display module label display module securing display module screws (2) display module cable control panel cable control panel circuit board control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module.

  • Page 111: System Board (Service-Only Procedure)

    7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel. System Board (Service-only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 112: Installing The System Board

    Figure 3-35. System Board Removal system-board tray riser system board system-board tray release pin system-board securing tabs Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 113 5 Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location. 6 Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 98. 7 Replace the memory modules. See "Installing Memory Modules" on page 94. 8 If applicable, replace the RAC card.
  • Page 114 Installing System Components...

  • Page 115: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 116: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 116. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 117: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Swap the monitor with another working monitor to see if this resolves the problem. 3 Determine whether the system has an expansion card with a video output connector.

  • Page 118: Troubleshooting The Mouse

    3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting the Mouse Problem •...

  • Page 119: Troubleshooting A Serial I/O Device

    3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 119. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly.

  • Page 120: Troubleshooting A Nic

    7 Turn on the system and the USB device. If the problem is resolved, replace the USB device. If the problem persists, see "Getting Help" on page 147. Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 136. 2 Check the appropriate indicator on the NIC connector.

  • Page 121: Troubleshooting A Damaged System

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 122: Troubleshooting The System Battery

    4 Close the system. See "Opening and Closing the System" on page 55. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 136. If the tests fail, see "Getting Help" on page 147. Troubleshooting the System Battery Problem •...

  • Page 123: Troubleshooting System Cooling Problems

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test.

  • Page 124: Troubleshooting A Fan

    Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 125 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 126: Troubleshooting A Diskette Drive

    14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good. See "Installing Memory Modules" on page 94. 15 Close the system.

  • Page 127: Troubleshooting An Optical Drive

    14 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty.

  • Page 128: Troubleshooting A Tape Drive

    8 Close the system. See "Opening and Closing the System" on page 55. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting a Tape Drive Problem •...

  • Page 129: Troubleshooting A Hard Drive

    11 For internal tape drives, check the internal interface cable connections. • For a SCSI tape drive, ensure that the interface cable is properly routed and fully connected to the SCSI controller expansion card. • For a SATA tape drive, ensure that the interface cable is properly routed and fully connected to the SATA port on the system board.

  • Page 130: Troubleshooting A Sas Or Sas Raid Controller Daughter Card

    Ensure that the hard drive has been configured correctly for the RAID. Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly.
  • Page 131 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 132: Troubleshooting Expansion Cards

    Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...

  • Page 133: Troubleshooting The Microprocessors

    Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 147. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor.
  • Page 134 16 Replace processor 1 with another processor of the same capacity. See "Processors" on page 96. 17 Close the system. See "Opening and Closing the System" on page 55. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 147. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 135: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 136: Running The System Diagnostics

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 137: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
  • Page 138 Running the System Diagnostics...

  • Page 139: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.
  • Page 140 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting Description (default) The configuration settings are retained at system boot. NVRAM_CLR The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.

  • Page 141: System Board Connectors

    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...
  • Page 142 Table 6-2. System Board Connectors Connector Description SATA_B SATA B connector RAC_CONN2 Remote Access Control (RAC) card 2 RAC_CONN1 Remote Access Control (RAC) card 1 DIMM 4 Fourth memory module slot (processor 1) DIMM 3 Third memory module slot (processor 1) DIMM 2 Second memory module slot (processor 1) DIMM 1...

  • Page 143: Sas/Sata Backplane Board Connectors

    SAS/SATA Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board. Figure 6-3. SAS/SATA Backplane Board Components front back drive 0 connector drive 2 connector drive 3 connector drive 5 connector drive 6 connector drive 7 connector drive 4 connector drive 1 connector...

  • Page 144: Sideplane Board Connectors

    Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4. Sideplane Board Connectors control panel (CTR_PNL) SAS controller daughter card chassis intrusion switch (INT_STORAGE) (INTRUSION) optical drive (IDE) pin guides (2) system board connector Internal USB connector Expansion-Card Riser-Board Components and PCIe Buses...

  • Page 145: Disabling A Forgotten Password

    Figure 6-5. PCIe Left Expansion-Card Riser Board Components riser release pin slot 2 PCIe x8 lane width (full- slot 3 PCIe x4 lane width (half- length) length) pin guide (2) system board connector Figure 6-6. PCIe Expansion-Card Center Riser Board Components slot 1 PCIe - x8 lane width system board connector (half-length)
  • Page 146 NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 55. 3 Remove the jumper plug from the password jumper.

  • Page 147: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 148: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 149: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 150: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 151 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Description of problem and troubleshooting procedures you performed:...

  • Page 152: Contacting Dell

    Contacting Dell You can contact Dell through the Internet and by phone: • For support through the web, go to support.dell.com. • For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.
  • Page 153 Area Codes, International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Aruba Online Support www.dell.com.aw la-techsupport@dell.com Technical Support, Customer Service, Sales toll-free: 800-1578 Australia (Sydney) Online Support support.ap.dell.com International Access Code: 0011 support.ap.dell.com/contactus...
  • Page 154 Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Belgium (Brussels) Online Support support.euro.dell.com International Access Code: 00 General Support 02 481 92 88 Country Code: 32 General Support Fax 02 481 92 95 City Code: 2...
  • Page 155 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Canada (North York, Ontario) Online Order Status www.dell.ca/ostatus International Access Code: 011 Online Support support.ca.dell.com AutoTech (automated Hardware and toll-free: 1-800-247-9362 Warranty Support) Customer Service...
  • Page 156 Technical Support Fax 592 818 1350 Technical Support – Dell™ Dimension™ toll-free: 800 858 2969 and Dell Inspiron™ Technical Support – Dell OptiPlex™, Dell toll-free: 800 858 0950 Latitude™, and Dell Precision™ Technical Support – Servers and Storage toll-free: 800 858 0960 Technical Support –...
  • Page 157 Area Codes, International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Costa Rica Online Support www.dell.com/cr la-techsupport@dell.com Technical Support, Customer Service, Sales 0800-012-0231 Czech Republic (Prague) Online Support support.euro.dell.com International Access Code: 00 czech_dell@dell.com...
  • Page 158 Area Codes, International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address El Salvador Online Support www.dell.com/sv la-techsupport@dell.com Technical Support, Customer Service, Sales 800-6132 Finland (Helsinki) Online Support support.euro.dell.com International Access Code: 990 fi_support@dell.com...
  • Page 159 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Germany (Frankfurt) Online Support support.euro.dell.com International Access Code: 00 tech_support_central_europe@dell.co Country Code: 49 069 9792-7200 Technical Support City Code: 69 Home/Small Business Customer Service...
  • Page 160 Country Code: 852 Technical Support – Dimension and 00852-2969 3188 Inspiron Technical Support – OptiPlex, Latitude, 00852-2969 3191 and Dell Precision Technical Support – Servers and Storage 00852-2969 3196 Technical Support – Projectors, PDAs, 00852-3416 0906 Switches, Routers, etc. Customer Service...
  • Page 161 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address India Online Support support.ap.dell.com Portable and Desktop Support Desktop Support E-mail india_support_desktop@dell.com Portable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355...
  • Page 162 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Ireland (Cherrywood) Online Support support.euro.dell.com International Access Code: 00 dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 Business computers 1850 543 543 Home computers...
  • Page 163 Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Italy (Milan) Online Support support.euro.dell.com International Access Code: 00 Home and Small Business Country Code: 39 Technical Support 02 577 826 90 City Code: 02 Customer Service...
  • Page 164 City Code: 44 Dimension and Inspiron Technical Support – Dell Precision, toll-free: 0120-198-433 OptiPlex, and Latitude Technical Support outside of Japan – Dell 81-44-556-3894 Precision, OptiPlex, and Latitude Technical Support – Dell PowerApp, Dell toll-free: 0120-198-498 PowerEdge, Dell PowerConnect, and Dell PowerVault Technical Support outside of Japan –...
  • Page 165 +32 (0)2 481 91 19 26 25 77 82 Malaysia (Penang) Online Support support.ap.dell.com International Access Code: 00 Technical Support – Dell Precision, toll-free: 1 800 880 193 OptiPlex, and Latitude Country Code: 60 Technical Support – Dimension, Inspiron, toll-free: 1 800 881 306...
  • Page 166 Service Type Area Codes, International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Mexico Online Support www.dell.com/mx International Access Code: 00 la-techsupport@dell.com Country Code: 52 Technical Support 001-866-563-4425 Sales 50-81-8800 or 001-800-888-3355 Customer Service...
  • Page 167 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address Norway (Lysaker) Online Support support.euro.dell.com International Access Code: 00 Technical Support 671 16882 Country Code: 47 Relational Customer Service 671 17575 Home/Small Business Customer Service...
  • Page 168 Technical Support – Dimension, Inspiron, toll-free: 1 800 394 7430 and Electronics and Accessories Technical Support – OptiPlex, Latitude, toll-free: 1 800 394 7488 and Dell Precision Technical Support – PowerApp, PowerEdge, toll-free: 1 800 394 7478 PowerConnect, and PowerVault Customer Service...
  • Page 169 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address South Africa (Johannesburg) Online Support support.euro.dell.com International Access Code: dell_za_support@dell.com 09/091 Gold Queue 011 709 7713 Country Code: 27 Technical Support 011 709 7710...
  • Page 170 0080 165 1227 Thailand Online Support support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and toll-free: 1800 0060 07 Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09 PowerConnect, and PowerVault) Customer Service toll-free: 1800 006 007...
  • Page 171 Local Government & Education 01344 373 199 Health 01344 373 194 Technical Support Corporate/Preferred Accounts/PCA (1000+ 0870 908 0500 employees) Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uruguay Online Support www.dell.com/uy la-techsupport@dell.com...
  • Page 172 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address U.S.A. (Austin, Texas) Dell Services for the Deaf, Hard-of-Hearing, toll-free: 1-877-DELLTTY or Speech-Impaired International Access Code: 011 (1-877-335-5889) Country Code: 1 toll-free: 1-800-727-8320 Technical Support support.dell.com...
  • Page 173 International Access Code Local Numbers, and Country Code Toll-Free Numbers City Code Web and E-mail Address U.S. Virgin Islands Online Support www.dell.com/vi la-techsupport@dell.com Technical Support, Customer Service, Sales toll-free: 1-877-702-4360 Venezuela Online Support www.dell.com/ve la-techsupport@dell.com Technical Support, Customer Service, Sales...
  • Page 174 Getting Help...

  • Page 175: Glossary

    Glossary This section defines or identifies technical terms, BIOS — Basic input/output system. Your system’s BIOS abbreviations, and acronyms used in your system contains programs stored on a flash memory chip. The documents. BIOS controls the following: • Communications between the processor and peripheral devices •...
  • Page 176 DNS — Domain Name System. A method of translating conventional memory — The first 640 KB of RAM. Internet domain names, such as www.dell.com, into IP Conventional memory is found in all systems. Unless they addresses, such as 143.166.83.200.
  • Page 177 expansion-card connector — A connector on the system headless system — A system or device that functions board or riser board for plugging in an expansion card. without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network F —...
  • Page 178 KB — Kilobyte(s); 1024 bytes. MAC address — Media Access Control address. Your system’s unique hardware number on a network. Kbps — Kilobit(s) per second. mAh — Milliampere-hour(s). KBps — Kilobyte(s) per second. Mb — Megabit(s); 1,048,576 bits. key combination — A command requiring you to press multiple keys at the same time (for example, MB —...
  • Page 179 NTFS — The NT File System option in the protected mode — An operating mode that allows Windows 2000 operating system. operating systems to implement: • A memory address space of 16 MB to 4 GB NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your •...
  • Page 180 — A bar code label on the system used to System Setup program — A BIOS-based program that identify it when you call Dell for technical support. allows you to configure your system’s hardware and simple disk volume — The volume of free space on a customize the system’s operation by setting features such...
  • Page 181 UNIX — Universal Internet Exchange. UNIX, the video resolution — Video resolution (800 x 600, for precursor to Linux, is an operating system written in the example) is expressed as the number of pixels across by C programming language. the number of pixels up and down. To display a program at a specific graphics resolution, you must install the uplink port —...
  • Page 182 Glossary...

  • Page 183: Index

    SAS controller card, 67-68 closing, 56 alert messages, 36 tape drive, 89 opening, 55 CD/DVD drive See optical drive. center riser board back-panel features, 17 Dell connectors, 145 baseboard management contacting, 151-152 installing, 104 controller removing, 104 diagnostics See BMC.
  • Page 184 hot-plug IRQs cooling fans, 63 avoiding conflicts, 116 error messages, 37 hard drives, 56 line assignments, 116 expansion cards power supplies, 60 See PCIe expansion cards. expansion-card cage removing, 77 jumpers (system board), 139 replacing, 79 indicators back-panel, 17 front-panel, 13 hard-drive, 15 keyboard NIC, 17, 19...
  • Page 185 messages (continued) PCIe expansion cards removing (continued) (continued) status LCD, 20 cooling shroud, 74 riser boards, 144 system, 28 diskette drive, 84 troubleshooting, 132 warning, 35 diskette drive from drive carrier, 86 PCIe expansion slots microprocessor expansion-card cage, 77 back-panel locations, 17 See processor.
  • Page 186 (continued) startup keystrokes, 12 troubleshooting tape drive cable retention basic I/O, 118 support bracket, 89 cooling fan, 124 contacting Dell, 151-152 damaged system, 121 system board diskette drive, 126 connectors, 141 external connections, 116 installing, 112 hard drives, 129...
  • Page 187 video back-panel connector, 17 front-panel connectors, 13 troubleshooting, 117 warning messages, 35 warranty, 11 Index...
  • Page 188 Index...

Table of Contents