Related Manuals for NEC DSX INTRAMAIL FEATURE
Summary of Contents for NEC DSX INTRAMAIL FEATURE
- Page 1 Empowered by Innovation IntraMail Feature Handbook P/N 1093098 Rev 2, June 2006 Printed in U.S.A 01.00.00...
- Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
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Page 3: Table Of Contents
Table of Contents Table of Contents Introduction ............1 Using the DSX Feature Handbook . - Page 4 Table of Contents Instruction Menu ............53 Leaving a Message.
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Page 5: Introduction
Introduction Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows: Introduction ❥ This is the chapter you are reading now. -
Page 6: Charts
Charts Charts DSX Dial Codes by Feature (Page 1 of 2) For this feature Dial this code When you are Barging-In on a co-worker’s call Barge In (Intrusion) INTERCOM + *30 Canceling Call Forwarding at an Call Forwarding extension INTERCOM + *32 + Extension or 0 Enabling Call Forwarding Busy/No (for the operator) - Page 7 Charts (Page 2 of 2) DSX Dial Codes by Feature For this feature Dial this code When you are Setting up Monitor after calling a busy Monitor / Silent Monitor co-worker + UNA code (01-04) Answering a call ringing UNA at Night Service / Night Ring night INTERCOM...
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Page 8: Telephone Illustrations
Telephone Illustrations Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys In DSX-40: Keys 1-8 are line keys. Line 1 Line 2 Line 3 Line 4 Line 5... - Page 9 Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX-40: Keys 1-8 are line keys.
- Page 10 Telephone Illustrations Ring/Message Lamp CHECK CLEAR Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu Director Soft keys V-Mail 00 Soft keys Calls 00 SP Dial 1 Pa e SP Dial 2 Feature keys Line 1 Line 2 Line 3 Line 4 Line 5...
- Page 11 Telephone Illustrations Page 1 Page 2 Page 3 Park 60 Park 61 CALL Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE TRANSFER 60-Button DSS Console Introduction ◆ 7 DSX Feature Handbook...
- Page 12 Telephone Illustrations 8 ◆ Introduction DSX Feature Handbook...
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Page 13: Intramail Features
IntraMail Features Introduction Introduction How To Use This Chapter If you are not familiar with the IntraMail features, review the IntraMail Feature Glossary on page 10. This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter are in alphabetical order, like a dictionary. -
Page 14: Intramail Feature Glossary
IntraMail Feature Glossary IntraMail Feature Glossary Name Description Usage Mailbox that allows a prerecorded greeting to play to callers. Automated Attendant Announcement Mailbox • See Announcement Mailbox (page 15) for more. The message that the System Administrator records for a Automated Attendant Announcement Message specific Announcement Mailbox. - Page 15 IntraMail Feature Glossary Name Description Usage The mailbox associated with an Answer Table that specifies Automated Attendant Call Routing Mailbox which dialing options (Dial Action Table) and announce- ments are available to Automated Attendant callers. • See Call Routing Mailbox (page 32) for more. Call Screening allows a display keyset extension user to Voice Mail Call Screening...
- Page 16 IntraMail Feature Glossary Name Description Usage If an extension user dials an incorrect code or forgets what Voice Mail Getting Recorded Help to dial while in their mailbox, they can request help from the IntraMail voice prompts. • See Getting Recorded Help (page 49) for more. A Subscriber Mailbox user can record up to three separate Voice Mail Greeting...
- Page 17 IntraMail Feature Glossary Name Description Usage A Subscriber Mailbox user can listen to a voice message Voice Mail Make Call and dial to return the call without knowing their caller’s phone number. • See Make Call (page 67) for more. The telephone display can show the number of new mes- Voice Mail Message Count Display...
- Page 18 IntraMail Feature Glossary Name Description Usage The extension user that has IntraMail system administra- Maintenance System Administrator tion capabilities. • See System Administrator (page 82) for more. Set the system Time and Date. Voice Mail Time and Date with Voice Mail •...
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Page 19: Announcement Mailbox
Announcement Mailbox Announcement Mailbox Description Play a pre-recorded announcement to callers. An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route back to the Automated Attendant. For example: The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions. -
Page 20: Announcement Message
Announcement Message Announcement Message Description This is the message that the System Administrator records for an Announcement Mailbox. The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox (page 15) for more. Operation See Announcement Mailbox (page 15). -
Page 21: Answer Schedule Override
Answer Schedule Override Answer Schedule Override Description Enables an alternate greeting and alternate dialing options for callers. Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. -
Page 22: Answer Tables
Answer Tables Answer Tables Description Determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. -
Page 23: Answering Machine Emulation
Answering Machine Emulation Answering Machine Emulation Description A keyset on the connected telephone system can work like a home answering machine. A user’s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their answering machine at home. -
Page 24: Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb Description Auto Attendant Do Not Disturb sends Automated Attendant calls directly to an extension user’s mailbox. Their phone will not ring for calls from the Automated Attendant. When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go directly to their mailbox. - Page 25 Auto Attendant Do Not Disturb Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb [Super Display Soft Key] - [Keyset Soft Key] Log onto Subscriber Mailbox. Access the Mailbox Greeting options. [Greeting] - [Greet] IntraMail does the following: •...
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Page 26: Auto Erase Or Save
Auto Erase or Save Auto Erase or Save Description When a m ailbox user completely listens to a new message and then exits their mailbox, IntraMail will either save or erase the message. When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message. -
Page 27: Auto Time Stamp
Auto Time Stamp Auto Time Stamp Description Automatically hear the time and date a message was left. After a Subscriber Mailbox user listens to a message, IntraMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable it from system programming. -
Page 28: Automated Attendant
Automated Attendant Automated Attendant Description Automatically answers the telephone system’s incoming calls, plays an Instruction Menu message, and provides dialing options to callers. For a built-in call answering capability when IntraMail is not installed, see Automated Attendant, Built-In (page 24) . The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. -
Page 29: Automated Attendant, Built-In
Automated Attendant, Built-In Automated Attendant, Built-In Description Provides built-in call answering capability when IntraMail is not installed. For the full-featured IntraMail Automated Attendant that automatically answers incoming calls, plays an Instruction Menu message, and provides dialing options to callers, see Automated Attendant (page 24) The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail... - Page 30 Automated Attendant, Built-In Recording an Automated Attendant Instruction Menu (Attendant Greeting) Message [Super Display Soft Key] - [Keyset Soft Key] Access the Attendant Greeting options. (#24) • Your extension must have access level 5. Enter the Call Routing Mailbox number (001-008). Listen to the current Instruction Menu (if any).
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Page 31: Automated Attendant Transfer
Automated Attendant Transfer Automated Attendant Transfer Description While on an outside call, an extension user can transfer their call to the Automated Attendant for additional dialing options. An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options. -
Page 32: Automatic Routing For Rotary Dial Callers
Automatic Routing for Rotary Dial Callers Automatic Routing for Rotary Dial Callers Description Automatically route Automated Attendant callers that don’t dial any digits to a specified option. If an Automated Attendant caller doesn’t dial any digits, IntraMail will automatically route them to a speci- fied option (such as the operator or a mailbox). -
Page 33: Bilingual Voice Prompts
Bilingual Voice Prompts Bilingual Voice Prompts Description Provides IntraMail voice prompts in one of two active languages. Bilingual Voice Prompts provides IntraMail voice prompts in one of two active languages (primary and sec- ondary). These language choices are available to Routing Mailboxes, outside lines, Station Mailboxes, and Group Mailboxes as follows: Routing Mailbox ❥... -
Page 34: Call Forward To A Mailbox
Call Forward to a Mailbox Call Forward to a Mailbox Description An extension user can forward their calls to their mailbox. A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for- warding destination, the user just presses their V-MAIL key instead. With Call Forward to a Mailbox, the sub- scriber is assured that their calls don’t get forgotten when they are busy or unavailable. - Page 35 Call Forward to a Mailbox Operation In these instructions: Activating or Canceling Call Forward to your Mailbox [Super Display Soft Key] [Keyset Soft Key] To activate Call Forwarding: Select the Call Forwarding options. [Menu + Call Forward] Alternately do one of the following: [Menu + Cfwd] •...
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Page 36: Call Routing Mailbox
Call Routing Mailbox Call Routing Mailbox Description The mailbox associated with an Answer Table that specifies the dialing options and announcements for Automated Attendant callers. The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. -
Page 37: Call Screening
Call Screening Call Screening Description Users can screen (listen to) voice mail messages as they are being left in their mailbox. Call Screening allows a display keyset extension user to listen to (screen) a voice mail message as it is being left in their mailbox. - Page 38 Call Screening Operation In these instructions: Manual Call Screening Operation [Super Display Soft Key] [Keyset Soft Key] • When Automatic Call Screening is off, you hear a single beep and V-MAIL flashes fast while IntraMail records your caller’s message. Your display automatically changes to show the Call Screening soft key options. •...
- Page 39 Call Screening In these instructions: Automatic Call Screening Operation [Super Display Soft Key] [Keyset Soft Key] • When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. • Call Screening is only available while your telephone is idle. To turn Automatic Call Screening on or off: Enable or disable Automatic Call Screening.
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Page 40: Caller Id And Voice Mail
Caller ID and Voice Mail Caller ID and Voice Mail Description A telephone company service that provides a caller’s number and optional name. Caller ID is a telephone company service that provides an extension with a caller’s number and optional name. -
Page 41: Calling The Automated Attendant
Calling the Automated Attendant Calling the Automated Attendant Description Outside callers can return to the Automated Attendant for additional dialing options. Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. -
Page 42: Centrex Transfer
Centrex Transfer Centrex Transfer Description The Automated Attendant can transfer a caller from a Centrex line to an outside number using the features of that Centrex line. Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex line to an outside number using the features of that Centrex line. -
Page 43: Conversation Record
Conversation Record Conversation Record Description Allows an extension user to record their active call as a message in their mailbox. Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). -
Page 44: User Programmable Feature
Conversation Record Operation Conversation Record [Super Display Soft Key] - [Keyset Soft Key] To record your active call in your mailbox: • Only one party on a call can use Conversation Record at any one time. This includes Intercom calls and Conference calls. Do one of the following. -
Page 45: Dial Action Table
Dial Action Table Dial Action Table Description Defines the dialing options for Automated Attendant callers. The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. The Dial Action Table is an integral part of the Automated Attendant. -
Page 46: Directory Dialing
Directory Dialing Directory Dialing Description An Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. - Page 47 Directory Dialing Operation Recording a Directory Dialing Message [Super Display Soft Key] - [Keyset Soft Key] Log onto System Administrator’s mailbox. Access System Administrator options. (72) [System Admin] - [N/A] Select Instruction Menus. [Instruction] - [Instr] Enter the Directory Dialing Mailbox number. Listen to the current Directory Dialing Message (if any).
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Page 48: Dialing Options Available While Entering A Name
Directory Dialing Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. By default, the caller can dial the digs 2-9 to enter the name or dial # to return to the Automated Attendant. ❥... -
Page 49: Dialing Options Available When More Than One Employee Has The Entered Name
Directory Dialing Dialing Options Available when more than one Employee has the Entered Name If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name matches, or dial 4 to hear additional name matches. -
Page 50: Erasing All Messages
Erasing All Messages Erasing All Messages Description Lets the System Administrator delete mailbox messages system-wide. The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox. -
Page 51: Exiting A Mailbox
Exiting a Mailbox Exiting a Mailbox Description Exit your mailbox by dialing a code or by hanging up. A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing. Operation Exiting a Mailbox [Super Display Soft Key] - [Keyset Soft Key]... -
Page 52: External Transfer
External Transfer External Transfer Description An Automated Attendant caller can automatically route to an outside telephone number. External Transfer allows an Automated Attendant caller to automatically route to an outside telephone num- ber. This requires a Dial Action Table actionassigned as a UTRF to a System Speed Dial bin (e.g., #201 + Pause for system bin 201). -
Page 53: Getting Recorded Help
Getting Recorded Help Getting Recorded Help Description Request help from the IntraMail voice prompts. If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the IntraMail voice prompts. Recorded Help provides the user with a built-in, interactive user’s guide. -
Page 54: Greeting
Greeting Greeting Description A user can record a Greeting for their mailbox callers to hear. A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller’s to the user’s mail- box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the subscriber’s name, provide a personal message (such as “Hello - I am on vacation this week”), or instruct the caller how to leave a message or use other mailbox options. - Page 55 Greeting Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb [Super Display Soft Key] - [Keyset Soft Key] Log onto Subscriber Mailbox. Access the Mailbox Greeting options. [Greeting] - [Greet] IntraMail does the following: • Plays a summary of your current settings. •...
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Page 56: Guest Mailbox
Guest Mailbox Guest Mailbox Description An outside party can have their own mailbox for receiving and sending messages. An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mail- box is a Subscriber Mailbox that does not have an extension associated with it. A Guest Mailbox has many of the IntraMail features of a Subscriber Mailbox. -
Page 57: Instruction Menu
Instruction Menu Instruction Menu Description Play an announcement to outside callers announcing the Automated Attendant dialing options. The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox. -
Page 58: Leaving A Message
Leaving a Message Leaving a Message Description Leave a voice message in a mailbox from inside or outside the company. An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communi- cate with co-workers that avoids post-it notes, message pads, and unnecessary email. - Page 59 Leaving a Message Operation Leaving a Message for a Co-worker To leave a message in the mailbox of an unanswered extension: Press V-MAIL Do one of the following. Leave message and hang up. Leave message and dial • Dialing sends the message and hangs up. To leave a message in a mailbox from outside the company: Do one of the following.
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Page 60: Listening To Messages
Listening to Messages Listening to Messages Description While or after listening to a message, an extension user has many message handling options from which to choose. While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. -
Page 61: Handling Partially Reviewed Messages
Listening to Messages Handling Partially Reviewed Messages When listening to multiple new messages when Auto Erase or Save is set to Save: Any message to which you partially listen is automatically saved. ❥ Any message to which you hang up during or do not listen is retained as a new message. ❥... - Page 62 Listening to Messages 22-Button and 34-Button Display Currently selected Message List Caller’s phone number Message number (in (requires Caller ID) selected Message List) Date message was left Time message was left Operation Listening to Messages [Super Display Soft Key] - [Keyset Soft Key] Log onto Subscriber Mailbox •...
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Page 63: Log Onto Voice Mail
Log Onto Voice Mail Log Onto Voice Mail Description An extension user can press a key to log onto (access) their IntraMail mailbox. A subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log onto their mailbox. - Page 64 Log Onto Voice Mail Operation Logging Onto Your Mailbox [Super Display Soft Key] - [Keyset Soft Key] To log onto your Subscriber Mailbox: Press V-MAIL . • From a single line telephone, lift handset and dial *8 . To log onto your Guest Mailbox or your Subscriber Mailbox from a co-worker’s extension: Do one of the following.
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Page 65: Mailbox Name
Mailbox Name Mailbox Name Description A mailbox caller can hear the extension user’s prerecorded name instead of their mailbox number. A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior to leaving a message, caller’s will hear the name instead of the default “extension xxx”... - Page 66 Mailbox Name Recording or Erasing Co-worker’s Names from a System Administrator’s Mailbox [Super Display Soft Key] - [Keyset Soft Key] Log onto System Administrator’s Mailbox. Access System Administrator options. (72) [System Admin] - [N/A] Select Subscriber Mailbox Maintenance options. [Subscriber] - [Subs] Enter the number of the Subscriber Mailbox you want to maintain.
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Page 67: Mailbox Options Menu
Mailbox Options Menu Mailbox Options Menu Description A Subscriber Mailbox sub-menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. -
Page 68: Mailbox Security Code Delete
Mailbox Security Code Delete Mailbox Security Code Delete Description Allows the System Administrator to delete the security code for any mailbox. The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox’s security code speeds up mailbox logon. Without a security code, the subscriber just presses their V-MAIL key to immediately log onto their mailbox. -
Page 69: Main Menu
Main Menu Main Menu Description Provides options to an extension user when they log onto their mailbox. After a Subscriber Mailbox user logs into their mailbox, IntraMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. - Page 70 Main Menu Operation Accessing the Mailbox Main Menu [Super Display Soft Key] - [Keyset Soft Key] Log onto Subscriber Mailbox. • You automatically go to the mailbox Main Menu. Plays Help message which summarizes the Main Menu options. • See the Mailbox Main Menu (page 65) chart for the Main Menu options. 66 ◆...
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Page 71: Make Call
Make Call Make Call Description A Subscriber Mailbox user can dial MC to return a call without knowing their caller’s number. Make Call lets a Subscriber Mailbox user listen to a voice message and dial to return the call without knowing their caller’s phone number. -
Page 72: Message Count Display
Message Count Display Message Count Display Description The telephone display can show the number of new messages waiting in a user’s mailbox. The telephone display provides interactive status updates for the subscriber’s mailbox. The subscriber doesn’t have to call their mailbox and wait for the voice prompts to find out the number of new and saved messages in their mailbox. - Page 73 Message Count Display While Logged-in One new message waiting One saved message waiting in the Subscriber Mailbox in the Subscriber Mailbox Operation Operation is automatic. IntraMail Features ◆ 69 DSX Feature Handbook...
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Page 74: Message Delete
Message Delete Message Delete Description An extension user can delete any messages left in their mailbox. A Subscriber Mailbox user can delete any messages left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information. -
Page 75: Message Forward
Message Forward Message Forward Description A subscriber can forward a message in their mailbox to a co-worker. A Subscriber Mailbox user can forward a message in their mailbox to a co-worker. Forwarding is helpful when a subscriber receives a message with which a co-worker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help. -
Page 76: Message Listen Mode
Message Listen Mode Message Listen Mode Description When a user calls their mailbox, they can dial a code to listen to all their messages, their new messages, or their saved messages. After logging onto their mailbox, the subscriber can select the category of messages to which they want to listen. -
Page 77: Message Notification
Message Notification Message Notification Description Dials a telephone number to let the recipient know there are new messages in their mailbox. Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the user know when there are new messages in their mailbox. When Message Notification is on, a subscriber who is out of the office does not have keep calling their mailbox remotely to find out if they have new mes- sages. - Page 78 Message Notification - If the pager service doesn’t answer, IntraMail will retry the callout number. Message Notification may eventually cancel if the callout remains unacknowledged. Operation (Page 1 of 2) Setting Up Message Notification [Super Display Soft Key] - [Keyset Soft Key] Log onto Subscriber Mailbox.
- Page 79 Message Notification (Page 2 of 2) Setting Up Message Notification [Super Display Soft Key] - [Keyset Soft Key] The notification destination is a telephone number. N (6) [Number] - [Num] The notification destination is a digital pager. D (3) [Pager] - [Pager] Skip this option without changing your entry.
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Page 80: Message On Hold
Message On Hold Message On Hold Description A prerecorded message can play to callers while they wait on Hold Message On Hold allows the System Administrator to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold. -
Page 81: Message Playback Direction
Message Playback Direction Message Playback Direction Description An extension user can listen to their messages in either LIFO (last-in-first-out) or FIFO (first-in- first-out) order. When you dial (5) after logging into your mailbox, IntraMail will play messages in either LIFO (last-in- first-out) or FIFO (first-in-first-out) order. -
Page 82: Message Reply
Message Reply Message Reply Description An extension user can reply to a message in their mailbox by dialing a simple code, without knowing the caller’s extension number. A Subscriber Mailbox user can reply to a message from a co-worker by dialing RE , without knowing the caller’s extension or mailbox number. -
Page 83: Next Call Routing Mailbox
Next Call Routing Mailbox Next Call Routing Mailbox Description Provides callers with additional dialing options after they leave a message in an extension’s mailbox (depending on the setting of the Next Call Routing Mailbox Dial Mode). The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Sub- scriber Mailbox recorded or default greeting. -
Page 84: Record And Send A Message
Record and Send a Message Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of IntraMail’s voice messaging system. -
Page 85: Security Code
Security Code Security Code Description A mailbox can have a security code to guard against unauthorized access. A mailbox can have a security code to protect it from unauthorized access. A Security Code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox unless they know the code. -
Page 86: System Administrator
System Administrator System Administrator Description The extension user that has IntraMail system administration capabilities. The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Instruction Menus and deleting messages in a co-worker’s mailbox. The System Administrator features are an essential part of IntraMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance. - Page 87 System Administrator Operation Refer to the individual features referenced in the System Administrator Options (page 82). Accessing the System Administrator Options [Super Display Soft Key] - [Keyset Soft Key] Log onto System Administrator’s Mailbox. Access the System Administrator Menu. (72) [System Admin] - [N/A] •...
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Page 88: Time And Date With Voice Mail
Time and Date with Voice Mail Time and Date with Voice Mail Description Set the system time and date. Since IntraMail is completely integrated with the telephone system software, the IntraMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately. -
Page 89: Time And Date Stamp
Time and Date Stamp Time and Date Stamp Description A mailbox user can listen to a message and dial a code to hear the time the message was sent, as well as the caller’s number. While listening to a message, a Subscriber Mailbox user can dial to hear the Time and Date the message was left. -
Page 90: Transfer To A Mailbox
Transfer to a Mailbox Transfer to a Mailbox Description An extension user can transfer their active call to a co-worker’s mailbox. An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker. - Page 91 Transfer to a Mailbox In these instructions: Transferring Calls to a Mailbox [Super Display Soft Key] [Keyset Soft Key] Method C (Using a Call Coverage key) Press TRANSFER • If your extension has Hotline Automatic Transfer, skip this step. Press the Call Coverage key. Press V-MAIL •...
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Page 92: Volume Control With Voice Mail
Volume Control with Voice Mail Volume Control with Voice Mail Description A mailbox user can turn the volume up or down while listening to their messages. Since IntraMail is completely integrated with the telephone system software, Volume Control is available at a subscriber’s keyset any time while listening to a message, greeting, or prerecorded voice prompt. - Page 94 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com (1093098) June 9, 2006, Rev 2 Printed in U.S.A.