Page 1 USB 2.0 connectors (2) Model DCTA w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Dell™ XPS™ 400 Owner’s Manual Service Tag...
Page 2 Trademarks used in this text: Dell, the DELL logo, Dell XPS, Inspiron, Dimension, Precision, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium, and Intel SpeedStep are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Page 3: Table Of Contents
Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer Printer Cable ....... . Connecting a USB Printer Connecting to the Internet Setting Up Your Internet Connection...
Page 4 Hyper-Threading ....... . . About Your RAID Configuration RAID Level 0 Configuration RAID Level 1 Configuration Configuring Your Computer for RAID Configuring for RAID Using the Intel...
Page 5 Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Removing and Installing Parts ....... . .
Page 6 Memory ........Memory Overview Installing Memory Removing Memory .
Page 7 ....... Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
Page 8 Contents...
Page 9: Finding Information
• Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find It Here Dell™ Product Information Guide NOTE: This document is available as a PDF at support.dell.com. Setup Diagram Finding Information...
Page 10 Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
Page 11 Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions. ® ® Pentium...
Page 12 What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Finding Information Find It Here Windows Help and Support Center Click the Start button and click Help and Support. Type a word or phrase that describes your problem and click the arrow icon.
Page 13: Setting Up And Using Your Computer
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers •...
Page 14: Connecting A Usb Printer
Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer.
Page 15: Setting Up Your Internet Connection
NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Page 16: Playing Cds And Dvds
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.
Page 17: Adjusting The Volume
Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject...
Page 18: Adjusting The Picture
DVD/CD-RW combo drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic™ RecordNow! for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
Page 19: Using Blank Cds And Dvds
4 To copy the CD or DVD: • If you have one optical drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD disc and copies it to a temporary folder on your computer hard drive.
Page 20: Using A Media Card Reader (Optional)
Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: • xD-Picture Card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) •...
Page 21: Connecting Two Monitors
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 104. xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion.
Page 22: Connecting Two Monitors With Vga Connectors
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.
Page 23: Connecting A Tv
Connecting a TV NOTE: To connect a TV to your computer, you must purchase an S-video cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer. 1 Follow the procedures in "Before You Begin" on page 63. 2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
Page 24: Setting Up A Home And Office Network
Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
Page 25: Power Management
Power Management ® ® The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
Page 26: Power Options Properties
Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
Page 27: Ieee 1394
Your computer may have an optional front IEEE 1394 connector (see "Front View of the Computer" on page 65). This connector is only available if you purchased an add-in card that uses IEEE 1394. To purchase a card, contact Dell. in the Windows taskbar for quick access.
Page 28: Hyper-Threading
This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Although several RAID configurations are available, Dell offers either a RAID level 0 configuration or a RAID level 1 configuration. A RAID level 0 configuration is recommended for high-performance gaming, and a RAID level 1 configuration is recommended for the data integrity requirements of digital photography and audio.
Page 29: Raid Level 1 Configuration
segment 1 segment 3 segment 5 hard drive 1 Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives. For example, if you have two 120-GB drives installed, you have 240 GB on which to store data.
Page 30: Configuring Your Computer For Raid
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, a RAID level 1 configuration using two 120-GB hard drives collectively has a maximum of 120 GB on which to store data.
Page 31: Configuring For Raid Using The Intel ® Raid Option Rom Utility
4 Press the left- and right-arrow keys to highlight RAID On, press <Enter>, and then press <Esc>. NOTE: For more information about RAID options, see "System Setup Options" on page 118. 5 Press the left- and right-arrow keys to highlight Save/Exit, and press <Enter> to exit system setup and resume the boot process.
Page 32 Creating a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see page 30). 2 Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility. 3 Use the up- and down-arrow keys to highlight Create RAID Volume, and press <Enter>. 4 Enter a RAID volume name or accept the default, and press <Enter>.
Page 33: Configuring For Raid Using The Intel ® Application Accelerator
Configuring for RAID Using the Intel If you already have one hard drive with the operating system installed on it, and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data, you need to use the migrating option (see "Migrating to a RAID Level 0 Configuration"...
Page 34 4 Click Next at the first screen. 5 Confirm the volume name, select RAID 1 as the RAID level, and then click Next to continue. 6 On the Select Volume Location screen, click the first hard drive you want to use to create your RAID level 0 volume, and then click the right arrow.
Page 35 NOTE: Select the hard drive that you want to use as your source hard drive (it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume). 8 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next.
Page 36 Creating a Spare Hard Drive A spare hard drive may be created with a RAID level 1 configuration. The spare hard drive will not be recognized by the operating system, but you will be able to see the spare drive from within Disk Manager or the Intel RAID Option ROM utility.
Page 37: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 109). If the battery still does not work properly, contact Dell (see page 128). Solving Problems...
Page 38: Drive Problems
Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. N S U R E T H A T I C R O S O F T click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 39: Hard Drive Problems
Problems writing to a CD/DVD-RW drive L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
Page 40 H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N H E C K T H E T E L E P H O N E J A C K O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K S E A D I F F E R E N T T E L E P H O N E L I N E •...
Page 41: Error Messages
L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see page 128). : \ / : * ? “ < > | — Do not —...
Page 42: Media Card Reader Problems
Media Card Reader Problems O D R I V E L E T T E R I S A S S I G N E D device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system.
Page 43: Lockups And Software Problems
Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up H E C K T H E I A G N O S T I C I G H T S N S U R E T H A T T H E O W E R...
Page 44: A Program Is Designed For An Earlier Windows Operating System
A program is designed for an earlier Windows operating system U N T H E R O G R A M program so it runs in an environment similar to non-Windows XP operating system environments. Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
Page 45: Memory Problems
• Run the Dell Diagnostics (see page 56). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...
Page 46: Network Problems
E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc> to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer.
Page 47: Power Problems
• Too many devices on a power strip • Multiple power strips connected to the same electrical outlet — See "Dell Diagnostics" — The computer is in standby mode. Press a key on the — A device might be malfunctioning or incorrectly installed.
Page 48: Printer Problems
Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. H E C K T H E P R I N T E R D O C U M E N T A T I O N troubleshooting information.
Page 49: Sound And Speaker Problems
E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N H E C K T H E C A B L E C O N N E C T I O N S •...
Page 50: No Sound From Headphones
E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp. L I M I N A T E P O S S I B L E I N T E R F E R E N C E check for interference.
Page 51: If The Screen Is Difficult To Read
E S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. H E C K T H E D I A G N O S T I C L I G H T S If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S...
Page 52 Solving Problems...
Page 53: Troubleshooting Tools
All four diagnostic lights display solid green and then turn off after the system successfully boots to the operating system. A possible processor failure has occurred. If the problem persists, contact Dell (see Memory modules are detected, but a memory failure has occurred. Suggested Resolution Plug the computer into a working electrical outlet.
Page 54 • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists, contact Dell (see page 128). Reseat all power and data cables and restart the computer.
Page 55 (such as the floppy drive or hard drive); check system setup (see page 115) to make sure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see page 128). None. Troubleshooting Tools...
Page 56: Dell Diagnostics
If you cannot resolve the error condition, contact Dell (see page 128). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Page 57: Drivers
Parameters Allows you to customize the test by changing the test settings. 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.
Page 58: Identifying Drivers
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 59: Resolving Software And Hardware Incompatibilities
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Page 60: Using Microsoft Windows Xp System Restore
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support.
Page 61: Using Dell Pc Restore By Symantec
Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Page 62 4 On the next screen, click Confirm. The restore process takes approximately 6–10 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes.
Page 63: Removing And Installing Parts
You have performed the steps in "Turn Off Your Computer" and "Before Working Inside Your Computer." • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order.
Page 64: Before Working Inside Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 65: Front View Of The Computer
Front View of the Computer cover latch release CD or DVD activity light CD or DVD eject button FlexBay drives (2) Use this latch to remove the cover. See "Removing the Computer Cover" on page 68. The drive light is on when the computer reads data from the CD or DVD drive.
Page 66 Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. Used to identify your computer when you access the Dell Support website or call technical support.
Page 67: Back View Of The Computer
• Microphone connector — Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. • Surround connector — Use the black surround connector to attach multichannel- capable speakers.
Page 68: Removing The Computer Cover
network connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network connector on your computer.
Page 69 cover latch release computer cover back of computer hinge tabs (3) 5 Locate the three hinge tabs on the bottom edge of the computer. 6 Grip the sides of the computer cover and pivot the cover up. 7 Lift the cover away and set it aside in a secure location. Removing and Installing Parts...
Page 70: Inside View Of Your Computer
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. power supply system board CD or DVD drive *floppy drive hard drive *may not be present on all computers Removing and Installing Parts...
Page 71: System Board Components
System Board Components memory module connectors (1, 2, 3, 4) processor power connector processor and heat sink connector fan connector (CPU FAN) fan card- cage connector Serial 2 password jumper connector (PSWD) battery socket memory fan (BATTERY) connector floppy drive connector (FLOPPY) front panel I/O connector...
Page 72: Memory
A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 and another matched pair installed in connectors DIMM_3 and DIMM_4 • If you install mixed pairs of DDR2 400-MHz (PC2-3200), DDR2 533-MHz (PC2-4300) and DDR2 667-MHz (PC2-5300) memory, the modules function at the slowest speed installed. •...
Page 73 Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in connectors DIMM_1 and DIMM_2 or connectors DIMM_3 and DIMM_4.
Page 74: Installing Memory
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
Page 75 memory module cutouts (2) memory module cutouts (2) NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Page 76: Removing Memory
You can do so by touching an unpainted metal surface on the computer. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Three PCI card slots •...
Page 77: Pci Cards
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 82. Installing a PCI Card NOTE: Dell offers an optional customer kit for Audigy II and IEEE 1394 PCI add-in-cards that includes a front-mounted IEEE 1394 connector. 1 Follow the procedures in "Before You Begin" on page 63.
Page 78 3 Push the two release tabs on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. release tab 4 If your computer includes a card retention mechanism, to secure the x16 card in place from the top: Pivot the mechanism upward and gently press the release tab downward to release the mechanism from the two tab slots holding it in place.
Page 79 CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 8 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
Page 80 2 Remove the computer cover (see page 68). 3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 128). Removing and Installing Parts...
Page 81: Pci Express Cards
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.
Page 82 Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 63. release tabs (2) card retention door alignment bar alignment guide 2 If present on your computer, rotate the lever on the chassis wall upward. 3 Push the two release tabs on the card retention door toward each other and pivot the door open.
Page 83 release tab card retention mechanism* *"piano" bracket 4 If your computer includes a card retention mechanism: Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place. Set the retention mechanism aside in a secure location.
Page 84 7 Pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. PCI Express x16 card PCI Express x16 card slot 8 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
Page 85 not fully seated card fully seated card alignment guide alignment bar 11 Ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 12 If you removed a card retention mechanism, snap it into place, securing the x16 PCI-E card.
Page 86 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.
Page 87 Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 63. 2 Remove the computer cover (see page 68). release tabs (2) card retention door alignment bar alignment guide 3 If present on your computer, rotate the lever on the chassis wall upward. *lever on chassis wall filler bracket *may not be present on all computers...
Page 88 4 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is captive, it will remain in the open position. release tab *"piano" bracket *may not be present on all computers 5 If your computer includes a card retention mechanism, to remove the x16 card: Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place.
Page 89 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 128). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 90: Drive Panels
Drive Panels CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin"...
Page 91: Removing The Drive-Panel Insert
3 Push from the inside and pivot the drive panel to the left to release the panel from its side hinges. 4 Set the drive panel aside in a secure location. Removing the Drive-Panel Insert drive panel 1 Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the drive panel.
Page 92: Replacing The Drive-Panel Insert
Replacing the Drive-Panel Insert center drive- panel tab 1 Slide the tab on the left side of the drive-panel insert under the center drive panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel.
Page 93: Replacing The Drive Panel
Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 63. sliding plate lever sliding plate drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel.
Page 94: General Installation Guidelines
General Installation Guidelines Connect hard drives to the connector labeled "SATA" and connect CD/DVD drives to the connector labeled “IDE". Serial ATA hard drives should be connected to the connector labeled SATA on the system board. IDE CD/DVD drives should be connected to the connector labeled IDE. When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector.
Page 95: Removing A Hard Drive
Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive. power cable hard drive cable 2 Press in on the tabs on each side of the drive and slide the drive up and out. tabs (2) hard drive Removing and Installing Parts...
Page 96: Installing A Hard Drive
Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that the drive is configured for your computer. 3 If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the old hard drive by unsnapping it from the drive.
Page 97: Adding A Second Hard Drive
6 Connect the power and hard drive cables to the hard drive. hard drive cable 7 Check all connectors to be certain that they are properly cabled and firmly seated. 8 Close the computer cover. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug the cable in to the computer.
Page 98 3 Press in on the tabs on each side of the hard drive bracket in the empty drive bay and slide the bracket up and out. 4 Snap the hard drive bracket onto the new hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the hard drive bracket from the inside of the hard drive bay.
Page 99: Floppy Drive
7 Connect the power and hard drive cables to the drive. 8 Check all connectors to be certain that they are properly cabled and firmly seated. 9 Replace the computer cover (page 110). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 100 3 Disconnect the power and floppy drive cables from the back of the floppy drive. 4 Disconnect the other end of the floppy drive cable from the system board. sliding plate lever power cable floppy drive cable sliding plate floppy drive 5 Pull the sliding plate to the right and hold in place.
Page 101: Installing A Floppy Drive
8 Enter system setup (see page 116) and select the appropriate Diskette Drive option. 9 Verify that your computer works correctly by running the Dell Diagnostics (see page 56). Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)"...
Page 102: Removing A Media Card Reader
Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 103 5 Disconnect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board (see page 71) and route the cable through the clip on the shroud. sliding plate lever sliding plate *Media Card Reader Not present on all computers.
Page 104: Installing A Media Card Reader
Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 105: Cd/Dvd Drive
*Media Card Reader Not present on all computers. 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer. 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see page 110). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the...
Page 106: Removing A Cd/Dvd Drive
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 63. 2 Remove the computer cover (see page 68). 3 Disconnect the power cable from the back of the drive and the CD/DVD drive cable from the back of the drive and the system board.
Page 107: Installing A Cd/Dvd Drive
4 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay. Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer.
Page 108 See the documentation that came with the drive for instructions on installing any software required for drive operation. 9 Enter system setup (see page 116) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see page 56). Removing and Installing Parts power cable...
Page 109: Battery
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
Page 110: Replacing The Computer Cover
7 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 8 Connect your computer and devices to electrical outlets, and turn them on. 9 Enter system setup and restore the settings you recorded in step 1. 10 Properly dispose of the old battery.
Page 111: Appendix
Audio Type ® ® Intel Pentium 4 Socket-T with Hyper-Threading technology 1 MB or 2 MB dual-channel 400-, 533-, and 667-MHz DDR2 four 256 MB, 512 MB, or 1 GB 512 MB 4 GB F0000h Intel 945P eight 4 Mb...
Page 112 Expansion Bus Bus type Bus speed Bus throughput connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) Appendix PCI 32 bit PCI Express x1, x4, and x16...
Page 113 Drives Externally accessible: Available devices Internally accessible: Connectors External connectors: IEEE 1394 Video Network adapter Audio System board connectors: Primary IDE drive Serial ATA FlexBay Drive PCI Express x1 PCI Express x4 PCI Express x16 two 3.5-inch drive bays (FlexBay) two 5.25-inch drive bays serial ATA drives (2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, Media Card Reader,...
Page 114 Controls and Lights Power control Power light Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light Power DC power supply: Wattage Heat dissipation Voltage (See the safety instructions in the Product Information Guide for important voltage setting information.)
Page 115: System Setup
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...
Page 116: Entering System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.
Page 117 Options List — This Option Field — This field contains information about each field appears on the left option. In this field you can view your current settings and side of the system setup make changes to your settings. window. The field is a Use the right and left arrow keys to highlight an option.
Page 118: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info CPU Info Memory Info Date/Time Boot Sequence Drives Diskette Drive Drives 0 through 3 SATA Operation Onboard Devices...
Page 119 This field enables and disables the internal USB for FlexBay. USB for FlexBay Off = Internal USB for FlexBay is disabled. On = Internal USB for FlexBay is enabled. No Boot = Internal USB for FlexBay is enabled but not bootable. The factory default setting is No Boot.
Page 120 Power Management AC Recovery Auto Power On Auto Power Time Low Power Mode Remote Wake Up Suspend Mode Maintenance CMOS Defaults Event Log POST Behavior Fastboot Numlock Key Appendix Determines what happens when AC power is restored to the computer. Sets the computer to automatically turn on.
Page 121: Boot Sequence
This option allows you to specify the function keys to display on the screen POST Hotkeys when the computer starts. This option disables or enables keyboard error reporting when the computer Keyboard Errors starts. Boot Sequence This feature allows you to change the boot sequence for devices. NOTICE: If you modify any boot sequence settings, save the new settings to avoid losing the changes.
Page 122 3 When F2 = Setup, F12 = Boot Menu press <F12>. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 63) and try again. The Boot Device Menu appears, listing all available boot devices.
Page 123: Clearing Forgotten Passwords
Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 63. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 71), and attach the jumper plug to pins 2 and 3 to clear the password.
Page 124: Clearing Cmos Settings
10 Close the computer cover (see page 110). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 11 Connect your computer and devices to electrical outlets, and turn them on. Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the...
Page 125: Mouse
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as Appendix...
Page 126: Definition Of "Dell-Installed" Software And Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
Page 127: Class A
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
Page 128: Fcc Identification Information
If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
Page 129 Customer Care Tech Support Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business...
Page 130 International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 Technical Support for XPS portable computers only City Code: 2 Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Switchboard Bermuda General Support...
Page 131 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 132 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
Page 133 Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
Page 134 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
Page 135 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
Page 136 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
Page 137 Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational...
Page 138 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
Page 139 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
Page 140 Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
Page 141 St. Vincent and the Grenadines General Support Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
Page 142 Country (City) International Access Code Country Code City Code South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11 Customer Care Sales Switchboard Southeast Asian and Pacific Customer Technical Support, Customer Service,...
Page 143 International Access Code: 00 E-mail: support.euro.dell.com/se/sv/emaildell/ Country Code: 46 Technical Support for XPS portable computers only City Code: 8 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
Page 144 Country (City) International Access Code Country Code City Code Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago...
Page 145 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 146 Appendix...
Page 147: Index
67 sound, 67 surround, 67 USB, 66, 68 copying CDs and DVDs, 18 cover replacing, 110 Dell Dell Diagnostics, 56 support policy, 125 support site, 11 Dell Premier Support website, 9, 11 diagnostic lights, 53 diagnostics Dell, 56 lights, 53, 66...
Page 148 Finding Information, 9 Flex Bay drive Media Card Reader, 65 hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Index Help and Support Center, 12 hibernate mode, 25, 27...
Page 149 37 blue screen, 44 CD drive, 38 CD-RW drive, 39 computer crashes, 43-44 computer stops responding, 43 Dell Diagnostics, 56 diagnostic lights, 53 drives, 38 DVD drive, 38 e-mail, 39 error messages, 41 general, 43 hard drive, 39...
Page 150 116 technical support policy, 125 transferring information to a new computer, 28 troubleshooting Dell Diagnostics, 56 diagnostic lights, 53 Hardware Troubleshooter, 59 Help and Support Center, 12 restore to previous state, 59-60 tips, 37 connect to computer, 21, 23...

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1 Setting up and Using Your Computer

2 Solving Problems

3 Troubleshooting Tools

4 Removing and Installing Parts

5 Appendix

Index

Quick Links

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Table of Contents