Page 1
Dell™ PowerEdge™ 6950 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages .
Page 4
System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Inside the System Removing and Replacing the Optional Front Bezel Opening and Closing the System Opening the System Closing the System...
Page 6
Chassis Intrusion Switch (Service-Only Procedure) Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch SAS Backplane (Service-Only Procedure) Removing the SAS Backplane Installing the SAS Backplane System Board (Service-Only Procedure) Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Start-Up Routine .
Page 7
Troubleshooting a SAS Controller or SAS RAID Controller Troubleshooting an External SAS Tape Drive Troubleshooting Expansion Cards Troubleshooting the Microprocessors Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options...
Page 8
Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call ....... . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector Power-on indicator, power button NMI button...
Page 12
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector LCD display USB connectors (2) Video connector Hard drives (optional) Optical drive and diskette drive (optional) NOTE: DVD devices are data only. About Your System Icon Description Provides system ID, status information, and system error messages.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2. Figure 1-2. Hard-Drive Indicators drive-status indicator (green and amber) Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system.
Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators serial connector NIC2 connector expansion-card slots 10 system identification button Connecting External Devices When connecting external devices to your system, follow these guidelines: •...
Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator codes. Table 1-4. Power Button Indicators Indicator Function Indicates that power is supplied to the system and the system is operational.
NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5. NIC Indicators link indicator Table 1-6. NIC Indicator Codes Indicator Link and activity indicators are off Link indicator is green...
Page 17
Table 1-7. LCD Status Messages Line 1 Line 2 Message Message SYSTEM NAME E1000 FAILSAFE, Call Support E1A14 SAS Cable A E1A15 SAS Cable B E1114 Temp Ambient E1210 CMOS Batt E1211 ROMB Batt E12 nn XX PwrGd E1229 CPU # VCORE E122A CPU # VTT Causes...
Page 18
See "Troubleshooting System Cooling Problems" on page 105. See "Troubleshooting System Cooling Problems" on page 105. See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 129.
Page 19
AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
Page 20
Table 1-7. LCD Status Messages (continued) Line 1 Line 2 Message Message E1422 CPU Machine Chk E1610 PS # Missing E1614 PS # Status E1618 PS # Predictive E161C PS # Input Lost PS # Input Range Power source for specified power E1620 E1624 PS Redundancy...
Page 22
SIO failure. Keyboard controller failure. System management interrupt (SMI) initialization failure. BIOS shutdown test failure. BIOS POST memory test failure. See "Troubleshooting System Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Incorrect memory configuration. Memory population order incorrect.
Table 1-7. LCD Status Messages (continued) Line 1 Line 2 Message Message MBE DIMM ## & ## One of the DIMMs in the set E2110 E2111 SBE Log Disable DIMM ## I1910 Intrusion I1911 >3 ERRs Chk Log I1912 SEL Full ROMB Batt <...
Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
Page 25
Table 1-8. System Messages (continued) Message Attempting to update Remote Configuration. Please wait... BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Error: Memory failure detected.
Page 26
Table 1-8. System Messages (continued) Message Gate A20 failure General failure Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read...
Page 27
Table 1-8. System Messages (continued) Message No boot sector on hard drive No timer tick interrupt Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n...
Page 28
Table 1-8. System Messages (continued) Message Read fault Requested sector not found Remote Access Controller cable error or incorrect card in the RAC slot. Remote Access Controller not installed in the RAC slot. Remote configuration update attempt failed ROM bad checksum = address Expansion card improperly installed or SAS port n hard disk drive not found Sector not found...
Page 29
Table 1-8. System Messages (continued) Message This system supports only Opteron 8000 series processors. Time-of-day clock stopped Time-of-day not set - please run SETUP program Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning: Following faulty DIMMs are disabled:...
Table 1-8. System Messages (continued) Message Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary" on page 155. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...
Table 2-1. System Setup Program Navigation Keys Keys <Enter> Up arrow or <Shift><Tab> Down arrow or <Tab> – Spacebar, <+>, < >, left and right arrows <Esc> <F1> NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
Page 33
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 37. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Page 34
Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: adapter. See support.dell.com for the latest support information about booting from external devices. Hard-Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup.
Memory Information Screen Table 2-4 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed.
® Additionally, for Microsoft Windows to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system, and at support.dell.com. Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.
System Security Screen Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.
Table 2-6. System Security Screen Options (continued) Option Description AC Power Recovery Determines how the system reacts when power is restored to the system. If system (Last default) is set to Last, the system returns to the last power state. On turns on the system after power is restored.
Page 39
When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.
When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
• Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling fan modules • Cooling shrouds • Power supplies • Expansion cards • RAC card • System memory • Processors •...
Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 Torx driver • Small flat-blade screwdriver • Wrist grounding strap Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-1. Inside the System fan modules (4) memory modules (16) optional RAC The system board holds the system's control circuitry and other electronic components. The processors and memory modules are installed directly on the system board. The hard-drive bays provide space for up to five optional 3.5-inch SAS hard drives. The hard drives connect to a SAS controller card or an optional SAS RAID controller card through a SAS backplane.
Figure 3-2. Removing and Replacing the Optional Front Bezel key lock To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...
Figure 3-3. Removing and Replacing the System Cover latch Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks.
Cooling Fans This system contains four hot-plug cooling fans, connected directly to the system board. NOTICE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan. Removing a Cooling Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...
Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-4. 2 Close the system.
Figure 3-5. Removing and Replacing the Cooling Shrouds left cooling shroud top cooling shroud Replacing the Cooling Shrouds 1 Slowly lower the left shroud straight down into the system. The guides on the edges of the shroud fit into the corresponding slots in the sides of the chassis. See Figure 3-5. 2 Gently press down on the shroud until it is fully seated.
The system is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. If some third-party components (such as PCI cards) not tested or supported by Dell are installed, the power supplies may not be redundant at all input voltages. NOTICE: Operating the system with only one power supply installed for extended periods of time can cause the system to overheat.
Replacing a Power Supply 1 Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See Figure 3-6. 2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the lever release latch.
Figure 3-7. Expansion Slots SLOT 5 SLOT 6 SLOT 7 Table 3-1. Expansion Slots Slot SLOT 1 SLOT 2 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 7 INTERNAL_STORAGE RAC_CONN Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 54
3 Open the system. See "Opening the System" on page 46. 4 If you are adding a new card, select the appropriate expansion card slot. See "Expansion Card Installation Guidelines" on page 52. 5 Open the expansion-card retainer and remove the filler bracket. See Figure 3-8. 6 Install the expansion card: Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the system board.
Figure 3-8. Installing or Removing an Expansion Card card-edge guide (full-length cards only) 7 Connect any cables to the expansion card. • If you are installing a RAC card, see "RAC Card" on page 56. • If you are installing a SAS controller card, see "Installing a SAS Controller Card" on page 76. 8 Close the system.
3 Disconnect all cables from the card. 4 Remove the expansion card: Open the expansion-card retainer. See Figure 3-8. Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector. 5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card retainer.
Figure 3-9. RAC Card Connectors RJ-45 connector 9 Reinstall the storage controller card. 10 Reinstall the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50. 11 Reconnect all cables to the storage controller card and feed the cables through the appropriate channels and keepers on the cooling shrouds.
Your system hardware supports Non-Uniform Memory Architecture (NUMA). Each processor has its own memory controller and local memory for reduced access times, but it can also access memory from another processor. This architecture improves system performance if an operating system is installed that supports this feature.
Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
All processors must have the same frequency and core voltage. Removing a Processor 1 Prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Page 63
Figure 3-11. Removing and Installing the Heat Sink heat sink 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Open the other heat sink retention lever. 8 If the heat sink does not separate from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.
11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-12. Figure 3-12. Removing and Installing the Processor processor socket 12 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor.
Page 65
3 If you are adding a processor to an empty socket, perform the following steps: Remove the protective cover from the processor socket. See Figure 3-12. Pull the socket-release lever 90 degrees upward. See Figure 3-12. Lift the processor shield. See Figure 3-12. 4 Install the processor in the socket.
9 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "Using the System Setup Program" on page 31 for instructions about using the System Setup program. 10 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics"...
Figure 3-13. Installing and Removing a VRM 6 Holding the VRM by its edges, align the edge connector with the socket, and insert the VRM in the socket. NOTE: The VRM socket has an alignment key that allows you to install the VRM in the socket in only one way. 7 Press down on the VRM with your thumbs while pulling up on the ejectors with your index fingers to lock the VRM into the socket.
3 Remove the top cooling shroud. See "Removing the Cooling Shrouds" on page 49. 4 Locate the VRM sockets. See Figure 6-2. 5 Press down and out on the ejectors on each end of the socket and lift the VRM out of the socket. See Figure 3-13.
Page 69
Figure 3-15. Installing a Diskette Drive in the Drive Carrier diskette/optical drive carrier retention spring plastic rivets (2) alignment pins optical drive filler plate latch diskette drive interface board thumbscrew Installing System Components...
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Deflect the retention spring slightly, then insert the diskette drive into the carrier. The pins on the carrier fit into the corresponding holes in the side of the drive.
Page 71
Figure 3-16. Installing an Optical Drive in the Drive Carrier diskette/optical drive carrier plastic rivets (2) 5 Install the new optical drive in the carrier. See Figure 3-16. The pins on the carrier fit into the corresponding holes in the side of the drive. 6 Attach the interface board to the back of the carrier, using the two plastic rivets.
Hard Drives Your system can accommodate up to five 3.5-inch SAS hard drives. All drives connect to the system board through a SAS backplane board. See "SAS Backplane (Service-Only Procedure)" on page 87 for information on these backplane options. Systems with an optional SAS RAID controller card support hot-plug drive operation.
Removing a Drive Blank NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank. 1 Remove the bezel.
Figure 3-18. Removing and Installing a Hot-Plug Hard Drive hard drive Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
Replacing a Hard Drive in a Hard-Drive Carrier To remove a hard drive from a drive carrier, remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. To install a new hard drive in a drive carrier, perform the following steps: 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back.
SAS Controller Cards Removing a SAS Controller Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Figure 3-20. Installing the RAID Battery RAID battery Connecting an External SAS Tape Drive This subsection describes how to connect an external SAS tape drive to the optional external SAS controller card. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5 Install the external SAS controller card in an expansion slot. See "Installing an Expansion Card" on page 53. 6 Connect the tape drive’s interface cable to the drive. 7 Connect the other end of the interface cable to the external SAS connector on the controller card bracket.
Page 79
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
6 Install the new system battery. Support the battery connector by pressing down firmly on the positive side of the connector. Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector.
Figure 3-22. Removing and Installing the Control Panel display module control panel board cable display module screws (2) Installing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
6 Close the system. See "Closing the System" on page 47. 7 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 45. 8 Reconnect the system to the power source and turn on the system and attached peripherals. Fan Interposer Board (Service-Only Procedure) Removing a Fan Interposer Board CAUTION:...
Figure 3-23. Removing and Installing a Fan Interposer Board screws (2) slots (2) Installing a Fan Interposer Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
6 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on page 74. 7 Close the system. See "Closing the System" on page 47. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 3-24. Removing and Installing the Power Distribution Board retention tabs (3) screws (7) Installing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Chassis Intrusion Switch (Service-Only Procedure) Removing the Chassis Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Installing the Chassis Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Connect the intrusion-switch cable to its system board connector.
Page 88
9 Remove the SAS backplane: Pull the spring-loaded blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure 3-26. When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.
Installing the SAS Backplane CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Install the SAS backplane: Slowly lower the backplane into the system, being careful to avoid damaging components on the face of the board.
Page 90
5 Disconnect the SAS, interface, and power cables from the back of the SAS backplane. 6 Remove all expansion cards and the controller card. See "Removing an Expansion Card" on page 55. 7 If present, disconnect and remove the RAC card. 8 If present, remove the VRMs for processors 3 and 4.
Page 91
Figure 3-28. Securing the Power Distribution Cable Harness power distribution cable harness 12 Remove the RAID battery compartment: Lift the snap lever and gently pull the RAID battery compartment straight up. See Figure 3-29. Lift the battery compartment away from the side of the chassis. Velcro pads (2) Installing System Components...
Page 92
Figure 3-29. Removing and Installing the RAID Battery Compartment securing tabs (2) 13 Remove the system board: Pull up the spring-loaded blue retention pin located in the center of the system board, and then slide the system board toward the front of the chassis until it stops. See Figure 3-30. Slowly and evenly lift the system board above the retention hooks, ensuring that the system board is clear of all retention hooks, then evenly lift up the left side of the system board.
Figure 3-30. Removing and Installing the System Board system board retention pin Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Page 94
NOTE: Ensure that the SAS backplane power cable from the power distribution board does not impede the system board as you lower the system board into the chassis. Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.
Page 95
14 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on page 74. 15 Close the system. See "Closing the System" on page 47. 16 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Checking Basic Power Problems 1 If the power indicator on the system front panel or power supplies does not indicate that power is available to the system, ensure that the power cables are securely connected to the power supplies. 2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on. 3 If the PDU or UPS is not receiving power, plug it into another electrical outlet.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the test runs successfully, the problem is not related to video hardware.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 129. 4 If the problem is not resolved, see "Getting Help" on page 129. 5 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the test fails, continue to the next step.
2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the tests run successfully but the problem persists, see Troubleshooting a Serial I/O Device.
2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 129. 5 If possible, swap the interface cable with a working cable.
7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 53. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the test fails, see "Getting Help" on page 129.
3 Ensure that all cables are properly connected. 4 Close the system. See "Opening and Closing the System" on page 46. 5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 117. If the tests fail, see "Getting Help" on page 129.
Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front-panel status LCD indicates a problem with the power supplies. Action 1 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15. NOTICE: You can hot-plug the power supplies.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Open the system. See "Opening and Closing the System" on page 46.
Page 107
See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
4 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If it does not, proceed to the next step. See "Using Dell PowerEdge Diagnostics" on page 117. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 31. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. Depending on the results of the diagnostics test, proceed as needed through the following steps.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled. See "Using the System Setup Program"...
2 Ensure that the device drivers for the tape drive are installed and are configured correctly. 3 Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 117. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
7 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller card. 8 Close the system. See "Opening and Closing the System" on page 46. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Page 115
11 Close the system. See "Opening and Closing the System" on page 46. 12 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 129. If the test fails, see "Getting Help" on page 129. Troubleshooting Your System...
The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.
Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.
Page 122
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PSWD_EN NVRAM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155. Jumpers and Connectors Description (default) The password feature is enabled. The password feature is disabled.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 31. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...
Page 126
Table 6-2. System Board Connectors (continued) Connector Label 30 DIMM 13 31 DIMM 14 32 DIMM 15 33 DIMM 16 34 CPU 2 35 DIMM 5 36 DIMM 6 37 DIMM 7 38 DIMM 8 39 BATTERY 40 CONTROL_PANEL NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...
SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the backplane board. Figure 6-3. SAS Backplane Board Connectors SAS A control panel (on front of board) data interface SAS B power installation alignment slot Jumpers and Connectors...
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 133
Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Description of problem and troubleshooting procedures you performed:...
If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
Page 135
Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
Page 136
E-mail: la-techsupport@dell.com General Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS Country Code: 32 Tech Support for all other Dell computers City Code: 2 Tech Support Fax Customer Care Corporate Sales Switchboard Bermuda Website: www.dell.com/bm E-mail: la-techsupport@dell.com...
Page 137
Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 Website: support.ca.dell.com AutoTech (automated Hardware and Warranty Support) Customer Service (Home/Home Office) Customer Service (small/med./large business, government) Customer Service (printers, projectors, televisions,...
Page 138
City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (XPS) Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers)
Page 139
Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
Page 140
International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
Page 141
International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
Page 142
International Access Code: 001 Technical Support E-mail: support.dell.com.cn/email Country Code: 852 Technical Support (XPS) Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Customer Care...
Page 143
Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
Page 144
Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™)
Page 145
Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Technical Support (XPS) City Code: 2 Support (Dimension, PDA, Electronics, and Accessories) Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.)
Page 146
City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (XPS) Country Code: 60 Technical Support (Dell Precision, OptiPlex, and Latitude) City Code: 4 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Page 147
City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
Page 148
Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
Page 149
International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (XPS) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
Page 150
Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
Page 151
Technical Support (servers and storage) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
Page 152
Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
Page 153
Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
Page 154
Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
Page 156
DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
Page 157
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure ® used by MS-DOS to organize and keep track of file ®...
Page 158
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM —...
Page 159
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity —...
Page 160
9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
Page 161
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.