Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Depending on the system configuration and product purchased, some manuals may not be needed. Guides with this symbol are PDF manuals included on the Guides with this symbol are printed manuals.
Includes the specifications of this machine and the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
Preface Thank you for purchasing Canon Color imageCLASS MF8170c. Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
Canon recommends an individual line following industry standards, e.g., the 2,500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without "Call Waiting" can be used with the Color imageCLASS MF8170c. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Canon Authorized Service Facility locations can be obtained by calling the Canon Customer Care Center (1-800-828-4040). Rights of the Telephone Company Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.
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If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person...
Canon recommends an individual line following industry standards [e.g., the 2,500 (touch tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without "Camp On" signals is also permissible with your Color imageCLASS MF8170c. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
Notice This product meets the applicable Industry Canada technical Specifications. Lé présent matérial est conforme aux spécifications techniques applicables d'lndustrie Canada. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection.
(PSTN) currently supports 28.8 Kbps modem speeds or lower, depending on telephone line conditions. Trademarks Canon, the Canon logo, and imageCLASS are trademarks of Canon Inc. Other product and company names herein may be the trademarks of their respective owners.
Disclaimers The information in this manual is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.
If you encounter a problem with the machine's operation, try to solve it by using the information in Chapter 7, "Troubleshooting." If you cannot solve the problem or if you think the machine needs servicing, contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.
Operation Panel This section describes keys used when sending and receiving faxes, and setting the Menu. For keys not described here, see Chapter 1, "Introduction," in the Basic Guide. One-Touch Panel Closed In Use/ SCAN COPY Memory Alarm Enlarge/ Image Redial/Pause Directory Coded Dial...
Exposure key Stop/Reset key Adjusts the fax exposure. Cancels sending or receiving faxes and other operations, and turns to the standby display in Image Quality key the LCD. Adjusts the quality of fax image. Set key Energy Saver key Determines the contents you set or register. Sets or cancels the energy saver mode manually.
Standby Display The standby display differs depending on which mode is selected. The standby display in the Fax mode is as follows: ■ Fax Mode Date & time Receive mode Image quality NOTE For the standby display in the Copy mode and the Scan mode, see Chapter 1, "Introduction,"...
Registering Information in Your Machine CHAPTER This chapter explains how to register the information necessary for sending and receiving faxes. NOTE You can print the USER DATA LIST to check the sender information you have registered. (See "Printing the USER DATA LIST," on p. 6-9.) Guidelines for Entering Numbers, Letters, and Symbols Follow this procedure when you come to a step that requires you to enter a name or number.
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Use the numeric keys to enter the character. Press the key repeatedly until the character you want appears. @.-_/ @.-_/ PQRS pqrs WXYZ wxyz – . # ! " , ; : ^ _ = / | ’ ? $ @ % & + \ ( ) [ ] { } < > ●...
Registering Sender Information In the United States, FCC rules governing the use of facsimile equipment state that your fax/telephone number, personal name or company name, and date and time of transmission must be printed on every facsimile transmission. The machine has been designed to print this information at the top of every fax you send.
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Press [Menu]. Press [ (-)] or [ (+)] to select <TIMER SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <DATE/TIME SETTING> ➞ press [Set]. Use the numeric keys to enter the date (month/day/year) and time (in 24-hour format) ➞ press [Set]. D A T E / T I M E S E T T I N G T I M E R S E T T I N G S ➞...
Registering Your Fax/Telephone Number and Name Press [Menu]. Press [ (-)] or [ (+)] to select <FAX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <USER SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <TEL LINE SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <UNIT TEL NUMBER>...
Setting the Telephone Line Type Before using the machine, make sure you have set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. NOTE You can print the USER DATA LIST to check the current setting. (See "Printing the USER DATA LIST,"...
Speed Dialing CHAPTER This chapter explains how to simplify the dialing process by assigning the recipient names and their fax/telephone numbers to only one or two keys. Speed Dialing Methods Speed dialing allows you to dial fax/telephone numbers by simply pressing one or a few keys.
Registering One-Touch Speed Dialing Before you can use one-touch speed dialing (see "One-Touch Speed Dialing," on p. 4-7), you need to register the recipients' fax/telephone numbers. You can register up to 19 one-touch speed dialing keys, which can include group dialing numbers. NOTE You can also register multiple fax/telephone numbers in each one-touch speed dialing key.
Use the numeric keys to enter a name for the one-touch speed dialing key (max. 16 characters, including spaces) ➞ press [Set]. N A M E 1 - T O U C H S P D D I A L ➞...
Registering Coded Speed Dialing Before you can use coded speed dialing (see "Coded Speed Dialing," on p. 4-7), you need to register the recipients' fax/telephone numbers. You can register up to 100 fax/telephone numbers. Press [Menu]. Press [ (-)] or [ (+)] to select <ADD. REGISTRATION> ➞ press [Set].
Use the numeric keys to enter a name for the coded speed dialing code (max. 16 characters, including spaces) ➞ press [Set]. N A M E C O D E D S P D D I A L ➞ C a n o n I T A L I A [ # 0 0 ] C a n o n I T A L I A To continue registering coded speed dialing codes, repeat the procedure from step 4.
Registering Group Dialing Before you can use group dialing (see "Group Dialing," on p. 4-7), you need to register the recipients' fax/telephone numbers. You can register up to 118 groups, which can include one-touch speed dialing keys and/or coded speed dialing codes. Each time you program a one-touch speed dialing key or coded speed dialing code, the amount of group dials available is reduced by one.
Select the speed dialing numbers you want to register in the group ➞ press [Set] twice. The speed dialing number refers to the one-touch dialing number or coded speed dialing number under which the fax/telephone number is programmed. To enter in the group a number stored under a one-touch speed dialing key, press the desired one-touch speed dialing key(s).
Sending Faxes CHAPTER This chapter describes the different ways to send faxes. It also explains how to adjust scan settings to improve the image quality. Sending Methods There are two methods of sending faxes from the machine: - Memory Sending - Manual Sending NOTE You can also fax the documents from your computer.
* Based on the condition that the other party sends the fax by the Color imageCLASS MF8170c with Canon Fax Standard Chart No. 1, standard mode. The maximum number of pages that the machine's memory can store differs depending on the other party's machine.
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NOTE You will need to connect a telephone to the machine if you want to talk to the recipient before sending a document. You cannot use the platen glass for manual sending. Connect a telephone to the machine if you want to talk to the recipient before sending a document.
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When you hear a high-pitched signal, press [B&W Start] ➞ hang up the handset. NOTE To cancel manual sending, press [Status Monitor]. (See Chapter 7, "System Monitor," in the Basic Guide.) If the offhook alarm starts beeping, make sure that the handset is resting properly on the handset cradle.
Improving Faxed Images There are several settings that allow you to improve the quality of faxed documents. Adjusting the Image Quality (Fax Resolution) You can adjust the image quality (fax resolution) of the document you send. The higher the image quality, the better the output quality at the other end, but the longer the transmission time.
Dialing Methods There are several ways of dialing the fax/telephone number of the party to which you want to send a fax. They are as follows: ■ When the Fax/Telephone Number Is Not Registered in the Machine Regular Dialing Redialing ■...
One-Touch Speed Dialing Press the desired one-touch speed dialing key (01 to 19). The number registered under that one-touch speed dialing key is displayed. <NOT REGISTERED> appears if no fax/telephone number is assigned to the one-touch speed dialing key you pressed. NOTE If you press a wrong key, press [Stop/Reset].
Directory Dialing Directory dialing allows you to look up the other party’s name you registered and retrieve the number for dialling.This feature is convenient when you know the other party’s name but cannot recall the one-touch speed dialling key, the code for coded speed dialling, or group dialling where the number is registered.
Redialing a Busy Number There are two methods of redialing: - Manual Redialing - Automatic Redialing Manual Redialing Press [Redial/Pause] to redial the last number entered with the numeric keys. NOTE To cancel manual redialing, press [Stop/Reset]. The last number entered with the numeric keys will be deleted when you unplug and plug the power cord.
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Press [Menu]. Press [ (-)] or [ (+)] to select <FAX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <TX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <AUTO REDIAL> ➞ press [Set]. Press [ (-)] or [ (+)] to select <ON>...
Sending the Same Document to Several Recipients (Sequential Broadcasting) The machine allows you to send the same document to a maximum of 100 recipients in one operation. NOTE If you frequently send documents to the same group of recipients, you can group these numbers for group dialing.
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● To use directory dialing: ❑ Press [Directory]. ❑ Press a numeric key which contains the first letter of the desired destination. ❑ Press [ (-)] or [ (+)] to scroll through the required names until you find the desired destination ➞...
Special Dialing This section explains special dialing features, such as dialing an overseas number, and switching temporarily to tone dialing. Dialing an Overseas Number (With Pauses) When you dial or register an overseas number, you may need to insert a pause within the number.
For a longer pause, press [Redial/Pause] again for another two-second pause. Alternatively, you can change the length of the pause. (See <2. PAUSE TIME> of "Menu Descriptions," on p. 8-4.) Use the numeric keys to dial the country code, the area code, and the fax/telephone number of the other party.
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When the recorded message of the information service answers, press [ ] to switch to tone dialing. When [ ] is pressed, <T> is displayed in the LCD. If your telephone line uses tone dialing, go to the next step. Use the numeric keys on the machine to enter the numbers requested by the information service.
Receiving Faxes CHAPTER This chapter describes the different ways to receive faxes. It also explains how to set the receive mode and to cancel the documents the machine is receiving. Setting the Receive Mode Follow this procedure to set the receive mode: Press [Menu].
- <DRPD> to distinguish between fax and voice calls by using Distinctive Ring Pattern Detection.(See "Receiving with a DRPD (Distinctive Ring Pattern Detection) Service: DRPD," on p. 5-5.) - <Manual> for the connected telephone to ring for fax and voice calls. Fax calls must be answered manually.
Receiving Both Faxes and Voice Calls Automatically: FaxTel Mode ■ Select This Mode If: you only have one telephone line for both fax and telephone use. you want to receive faxes automatically as well as voice calls. ■ You Will Need to: set <FaxTel>.
Press [ (-)] or [ (+)] to select <FAX/TEL OPT. SET> ➞ press [Set] twice. Press [ (-)] or [ (+)] to select the time 0 to 30 seconds that the machine takes to check whether a call is fax or voice call ➞ press [Set] twice.
■ When You Receive a Fax Call The machine will receive the fax automatically. ■ When You Receive a Voice Call The answering machine will record any voice messages. Receiving with a DRPD (Distinctive Ring Pattern Detection) Service: DRPD If you want to select <DRPD>, check the following: ■...
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Make sure you have set the receive mode to <DRPD>. (See "Setting the Receive Mode," on p. 5-1.) Press [Menu]. Press [ (-)] or [ (+)] to select <FAX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <RX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <DRPD:SELECT FAX>...
Receiving Faxes Manually: Manual Mode If you want to select <Manual>, check the following: ■ Select This Mode If: you only have one telephone line for both fax and telephone use. you receive mainly voice calls and sometimes faxes. ■ You Will Need to: set <Manual>.
Receiving Faxes While Performing Other Tasks Since the machine is a multitasking device, it can receive faxes and voice calls while you are performing other tasks. If you receive a fax while you are performing certain tasks, the machine stores the incoming fax in the memory.
* Based on the condition that the other party sends the fax by the Color imageCLASS MF8170c with Canon Fax Standard Chart No. 1, standard mode. The maximum number of pages that the machine's memory can store differs depending on the other party's machine.
Canceling Receiving Follow this procedure if you want to stop receiving a fax before reception is completed: Press [Stop/Reset]. The confirmation message will appear. C A N C E L D U R I N G T X / R X ? <...
Reports and Lists CHAPTER This chapter explains how to print out the transaction reports and the lists of settings and recipients registered in the machine. Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine. Refer to the pages indicated for more details.
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Report or List Description Details Lists the current settings of the machine and USER DATA LIST p. 6-9 the registered sender information. NOTE The paper sizes that can be used for reports and lists function are letter, legal and A4. Only papers loaded in the cassette can be used for reports and lists function.
Printing the ACTIVITY REPORT By default, the machine is set to print an ACTIVITY REPORT after every 20 transactions. Transactions in an ACTIVITY REPORT are listed chronologically. 12/03/2004 17:28 FAX 1234567 CANON ************************ ACTIVITY REPORT ************************ ST. TIME DESTINATION TEL/ID MODE PGS.
Adjusting the ACTIVITY REPORT Setting You can set the machine to turn on or off automatic printing of the ACTIVITY REPORT. Press [Menu]. Press [ (-)] or [ (+)] to select <FAX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <REPORT SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <ACTIVITY REPORT>...
Alternatively, you can disable printing the report. By default, the machine is set to print a TX report only when an error occurs. TX REPORT 12/03/2004 17:52 FAX 1234567 CANON ******************* TX REPORT *******************...
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Press [Menu]. Press [ (-)] or [ (+)] to select <FAX SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <REPORT SETTINGS> ➞ press [Set]. Press [ (-)] or [ (+)] to select <TX REPORT> ➞ press [Set]. Press [ (-)] or [ (+)] to select the setting you want ➞...
Alternatively, you can disable printing the report. By default, the machine is set not to print an RX REPORT. 12/03/2004 17:52 FAX 1234567 CANON ******************* RX REPORT *******************...
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Press [ (-)] or [ (+)] to select the setting you want ➞ press [Set]. You can select from the following: - <OUTPUT NO> to disable printing the report - <PRINT ERROR ONLY> to print a report only when a reception error occurs - <OUTPUT YES>...
The USER DATA LIST allows you to check the current settings of the machine as well as the registered sender information. (See "Registering Sender Information," on p. 2-3.) 12/03/2004 13:36 FAX 1234567 CANON *************************** USER'S DATA LIST *************************** 1. PAPER SETTINGS CASSETTE...
Troubleshooting CHAPTER This chapter describes the problems you might encounter during fax operations and their remedies. It also explains what to do if you cannot solve the problem by yourself. LCD Messages The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.
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Cause 2 The ADF roller rotates without feeding documents. Remedy Fan the edge that will feed into the machine first, then tap the edge of multiple page documents on a flat surface to even the stack. CHECK PAPER SIZE Cause The size of the paper in the cassette or multi-purpose feeder is different from that of the paper specified in <PAPER SIZE>...
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Cause 2 The number of fax jobs can be stored in memory reached the maximum. Remedy The machine can store up to 20 fax jobs for each sending and receiving job, or 25 fax jobs including sending and receiving jobs. Wait for the machine to send any faxes in memory.
Error Codes Errors in reports are recorded as error code numbers because there is not enough space to print a detailed description of the error in the report. When errors are recorded in reports, note the error code number, and check it against the table below to learn more about what caused the error and how to remedy it.
Faxing Problems Sending Problems You cannot send a fax. Is the machine overheated? Unplug the machine and let it cool about 5 minutes. Then plug in the machine and try sending again. Did you connect the power cord to the machine just now? Wait for a while.
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Does the other party's fax machine have enough paper? Call the other party and ask them to make sure paper is loaded in their fax machine. Did an error occur during sending? Print an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT,"...
Is the document loaded? Remove the document, stack it if necessary, and place it on the platen glass or load it in the ADF correctly. For more information, see Chapter 3, "Document Handling," in the Basic Guide. Cannot send using ECM (Error Correction Mode). Does the receiving fax machine support ECM? If the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.
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Is the telephone line connected properly? Make sure all line connections are secure. (See "Connect the telephone cable," in the Set-Up Instructions for the Machine.) The machine does not switch automatically between telephone and fax receptions. Is the machine set to switch automatically between telephone and fax receptions? For the machine to switch automatically, the receive mode must be set to <AnsMode>.
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Is there <PREPARE NEW* CART> or <REPLACE* CARTRIDGE> message in the LCD? Replace the toner cartridge. * Indicates either “C”, “M”, “Y”, or “K”. Is the machine in the toner saver mode? Set <B & W TONER SAVER> to <OFF> in <COMMON SETTINGS> of the Menu.
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Faxed images are blotched or uneven. Are the telephone lines in proper condition? Or do you have a good connection? ECM (Error Correction Mode) for sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again.
Telephone Problems You cannot dial. Is the telephone line connected properly? Make sure all line connections are secure. (See "Connect the telephone cable," in the Set-Up Instructions for the Machine.) Is the machine set for the correct telephone line type (pulse/tone)? Make sure the machine is set for the correct telephone line type.
If a Power Outage Occurs If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialing settings. Any sent or received documents stored in the memory are backed up for about 3 minutes. During a power cut, functions are limited as follows: You cannot send, receive, copy, scan, or print documents.
If you have a problem with the machine and you cannot solve it by referring to the information in this chapter and Chapter 9, "Troubleshooting," in the Basic Guide, contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M.
Machine Settings CHAPTER This chapter explains how to adjust machine settings. The list of all the settings is also provided for your reference. Accessing the Machine Settings Press [Menu]. Press [ (-)] or [ (+)] to select the menu you want to change ➞ press [Set].
Menu Descriptions NOTE Before changing settings, print the USER DATA LIST to check the current settings. (See "Printing the USER DATA LIST," on p. 6-9.) For details on <PAPER SETTINGS>, <COMMON SETTINGS>, <COPY SETTINGS>, <PRINTER SETTINGS>, <TIMER SETTINGS>, and <MAINTENANCE>, see Chapter 10, "Machine Settings,"...
FAX SETTINGS Name Descriptions 1. RECEIVE MODE Sets how the machine receives fax and telephone calls. FaxOnly The machine automatically receives faxes only and the voice calls will be disconnected. FaxTel The machine automatically switches between fax and voice calls. Fax will be received automatically, and the machine will ring for voice calls.
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Name Descriptions Receives the fax only from the sending fax machine that sends the TSI signal. 3. REPORT SETTINGS Sets the settings related to report functions. 1. TX REPORT Enables/disables automatic printing of a transmission report. PRINT ERROR ONLY Prints a report only when a transmission error occurs. REPORT WITH TX IMAGE Enables/disables printing of the first page of the fax under the report.
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Name Descriptions Press [B&W Start] to scan document. Otherwise, AUTO CLEAR function activates and the LCD returns to standby display after 1 minute. (See Chater 10, "Machine Settings," in the Basic Guide.) 5. RX SETTINGS Sets the reception functions. 1. ECM RX The ECM (Error Correction Mode) reception is turned on or off.
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Name Descriptions Image reduction is turned on. 1. RX REDUCTION AUTO SELECTION: Reducing size is set automatically. FIXED REDUCTION: Reducing size is preset. 97%, 95%, 90%, 75% 2. SELECT REDUCE DIR VERTICAL ONLY: Reduction is performed in the vertical direction only. HORIZ &...
REPORTS / LISTS Name Descriptions 1. ACTIVITY REPORT Prints a report manually before it is printed automatically after every 20 transactions. 2. SPEED DIAL LIST Prints the list of the fax/telephone numbers registered for one-touch speed dialing keys, coded speed dialing codes, or group dialing. 1-TOUCH LIST, CODED DIAL LIST, GROUP DIAL LIST 3.
Appendix CHAPTER This chapter lists the specifications for the fax function of the machine, and the index. Specifications Specifications are subject to change without notice. Facsimile Applicable Line Public Switched Telephone Network (PSTN) Compatibility Data Compressing MH, MR, MMR, JBIG System 33.6/31.2/28.8/26.4/24/21.6/19.2/16.8/14.4/12/9.6/7.2/4.8/2.4 Modem Speed...
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TX REPORT setting, 8-4 TX SETTINGS settings, 8-4 TX START SPEED setting, 8-3 TX TERMINAL ID setting, 8-3 UNIT NAME setting, 8-3 UNIT TEL NUMBER setting, 8-3 USER DATA LIST description, 6-2 printing, 6-9 USER DATA LIST setting, 8-7 USER SETTINGS settings, 8-3 Index...