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Lenovo 78691EU Service And Troubleshooting Manual
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Lenovo 78691EU Service And Troubleshooting Manual

Lenovo 78691EU Service And Troubleshooting Manual

Service guide
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Download this manual See also: Hardware Maintenance Manual
Lenovo 3000 C100
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo 78691EU

  • Page 1 Lenovo 3000 C100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Getting help around the world . . 33 Chapter 1. Finding information This guide and other publications . Appendix A. Warranty information . . 35 Finding information with the Lenovo Care Warranty Information . . 35 button . Warranty Period . 35 Types of Warranty Service .
  • Page 6 Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 7: Read First

    Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. © Copyright Lenovo 2005...
  • Page 8 Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 9: Chapter 1. Finding Information

    To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 10: Finding Information With The Lenovo Care Button

    You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

  • Page 11: Chapter 2. Caring For Your Computer

    Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. © Copyright Lenovo 2005...
  • Page 12 Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 13 Caring for your computer v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – PC Card –...
  • Page 14 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    Hard disk drive problems . . 19 A password problem . . 13 A startup problem . . 20 A power switch problem . . 14 Other problems . . 21 A keyboard problem . . 14 © Copyright Lenovo 2005...

  • Page 16: Frequently Asked Questions

    Access Help: v Preventing problems What are the main hardware features of my new computer? See the “Lenovo 3000 tour” section of the Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.
  • Page 17 My computer is not operating properly. Study the “Problem solving ” section of the Access Help. This Guide describes only problems that might prevent you from getting access to the online help system. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 18: Diagnosing Problems

    CIRCUIT short, short, short; ROM CHECKSUM The BIOS ROM checksum failed. short, long, long INCORRECT short, short, short; CMOS RAM TEST The CMOS RAM test failed. long, short, short FAILED Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 19 Solving computer problems Beep code Message Description short, short, short; The DMA controller does not work properly. long, short, long CONTROLLER FAULTY short, short, short; INTERRUPT The interrupt controller does not work properly. long, long, short CONTROLLER FAILED short, short, short; The keyboard controller failed to respond to the self-test long, long, long command.

  • Page 20: Errors Without Messages

    “Computer screen problems” on page Solution: → If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 21: A Password Problem

    Solving computer problems If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+F11. If the screen still remains blank, make sure that: – The battery is installed correctly. –...

  • Page 22: A Power Switch Problem

    → If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced.
  • Page 23 Solving computer problems Solution: → If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light blinks).
  • Page 24 Hibernate tab. 4. Select the Enable hibernation checkbox. 5. Click OK. Note: If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install Lenovo PM driver. Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 25: Computer Screen Problems

    Solving computer problems Computer screen problems Problem: The screen is blank. Solution: → Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

  • Page 26: Battery Problems

    The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: → The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 27: Hard Disk Drive Problems

    Solving computer problems 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty.

  • Page 28: A Startup Problem

    1. Turn off you PC for at least 5 seconds, then turn it on again. 2. Watch the screen carefully while your PC starts. While the initial ™ screen is displayed, press the Lenovo Care button. The Rescue and Recovery workspace opens.

  • Page 29: Other Problems

    Solving computer problems – Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted. Other problems Problem: The computer locks or does not accept any input. Solution: → Your computer might lock when it enters standby mode during a communication operation.
  • Page 30 – The application works when it is run on some other computer. → If an error message appears while you are using the application program, refer to the manuals supplied with the application. Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 31: Chapter 4. Recovery Options

    All this can be achieved from the ThinkVantage Rescue and Recovery workspace. To start ThinkVantage Rescue and Recovery, turn on the computer and while the initial screen is displayed press the Lenovo Care button. For more information about using Rescue and Recovery features, see the “Recovery overview”...

  • Page 32: Recovering Data

    2. Turn off your computer for at least 5 seconds. 3. Turn on your computer. Watch the display carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

  • Page 33: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch by sliding it to the unlocked position 1 until the battery lifts up. Then, remove the battery 2 . 4. Align the front of a fully charged battery with the computer first and press firmly until you hear a click. © Copyright Lenovo 2005...

  • Page 34: Upgrading The Hard Disk Drive

    6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 35 You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

  • Page 36: Replacing Memory

    Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 37 Replacing memory To install an SO-DIMM, do the following: 1. Touch a metal table or a grounded metal object. This action reduces any static electricity in your body, that could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM. 2.
  • Page 38 To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. When the prompt appears, press the Lenovo Care button. Rescue and Recovery screen opens. 3. Click Access BIOS. The System Restart Required window is displayed.

  • Page 39: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 40 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 41: Getting Help Around The World

    Getting help and service operation, visit the Support Web site at www.lenovo.com/suport. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 42 Getting help and service Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 43: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
  • Page 44 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 45: Worldwide Telephone List

    When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries.
  • Page 46 01805-25-35-58 (German) Greece +30-210-680-1700 Guatemala 335-8490 (Spanish) Honduras Tegucigalpa & San Pedro Sula: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1600-44-6666 Alternate Toll Free: +91-80-2678-8940 (English) Indonesia 800-140-3555 +62-21-251-2955 (Bahasa, Indonesian, English) Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 47 +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-446-149 (English) Nicaragua 255-6658 (Spanish) Norway 6681-1100 warranty service and support: 8152-1550 (Norwegian) Panama 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) +63-2-995-8420 (Philipino) Appendix A. Warranty information...
  • Page 48 08457-151-516 hardware 08705-500-900 (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 49: Appendix B. Customer Replaceable Units (Crus)

    Hard disk drive You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help If you are unable to access these instructions or if you have difficulty...
  • Page 50 Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 51: Appendix C. Overview Of Your Computer

    Appendix C. Overview of your computer Your computer at a glance Front view © Copyright Lenovo 2005...
  • Page 52 Your computer at a glance Rear view Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 53: Features

    – External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 84-key, 85-key, or 89-key v Touchpad v Fn key function v Lenovo Care button v Mute button External interface v External-monitor connector v S-Video connector v PC Card slot (Type II PC Card)

  • Page 54: Specifications

    Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 5.2AH or 7.8AH, depending on the model Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 55: Appendix D. Wireless Related Information

    Wireless LAN PCI Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Copyright Lenovo 2005...
  • Page 56 Because Wireless LAN PCI Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the...

  • Page 57: Appendix E. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 58: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 59: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 60: Environmental Notices For Japan

    Environmental notices for Japan If you are a company employee and need to dispose of a Lenovo computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste.

  • Page 61: Important Information For The European Directive 2002/96/Ec

    For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a Lenovo computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. Important information for the European Directive 2002/96/EC Notice : This mark applies only to countries within the European Union (EU) and Norway.

  • Page 62: Ibm Lotus Software Offer

    Lotus SmartSuite software. These licenses entitle you to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not...
  • Page 63 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions.

  • Page 64: Trademarks

    Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines...
  • Page 65 Other company, product, or service names may be trademarks or service marks of others. Appendix E. Notices...
  • Page 66 Lenovo 3000 C100 Service and Troubleshooting Guide...

  • Page 67: Index

    31 around the world 33 tips, important 3 by telephone 31 troubleshooting 10 by Web 31 hibernation problems 14 warranty information 35 important tips 3 Web, help by 31 keyboard problems 14 locations 43 © Copyright Lenovo 2005...
  • Page 68 Lenovo 3000 C100 Service and Troubleshooting Guide...
  • Page 70 Part Number: 41W2713 Printed in China (1P) P/N: 41W2713...

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